technician or desktop technician or desksite technician or techn

8/6/2019 Technician or Desktop Technician or Desksite Technician or Techn

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Adam Parnau23 Bennington SquareHackettstown, NJ 07840(908) [email protected]

Concentrations:x86 PC architecture and peripherals.Apple PPC architecture, Old World and New World hardware.Windows (3.1 to 7), Linux (Ubuntu, Debian, Red Hat), Mac OS (9 and X), Sun Solaris.UNIX/Linux Operations (Level 1 Support through Level 3 Junior Administration).Systems and networks planning, installation, maintenance, diagnostics/support, upgrade, migration, relocation, and decommission.Ethernet and 802.11 wireless networking.Problem/Solution-oriented reverse-engineering and research-and-development.Systems and information security / risk analysis.Datacenter / facility engineering.Technical writing / documentation.Team management.

Education:

County College of Morris - Associate of Applied Science, Information Technology,Summa Cum Laude; Spring 2009Phi Theta Kappa International Honors SocietyAlpha Beta Gamma International Business Honors SocietyNational Dean's List

Credentials:Information Security Certification - Committee on National Security Systems, National Information Assurance Education and Training Program: County College of Morris, Department of Information Technologies and United States Department of Defense, National Security Agency (2008)A+ Certification - I.T. Technician Designation, 2007 Edition: CompTIA (2008)

Computer Technical Support Certification: Brainbench and PreVisor (2008)Computer Software Applications Certification: County College of Morris, Department of Information Technologies (2009)Cisco Certified Entry Network Technician: Cisco Systems (In Progress)

Organizations:Association for Computing Machinery - Member #9001276Institute of Electrical and Electronics Engineers - Member #41436448

Page 1/4Work Experience:

10/2008 - 03/2010: Implementation Manager / Support Technician, Kodiak Systems, Piscataway, NJ.Supervised implementation and migration projects, including but not limited to:infrastructure consultation and design, connectivity provisioning, systems and data migration, personnel allocation, and client liaison duties for the hands-ontransitioning of new clients to a Windows Terminal Services hosted-desktop environment, primarily for clients in the medical care industry.Phone and e-mail technical support for a Windows Terminal Services hosted-desktop environment provided to a highly-diverse client-base of many different corporations with an emphasis on medical care, including but not limited to: thin clien


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t operations, hosted desktop applications and environment troubleshooting and issue resolution, printer hardware and network issue resolution, remote connectionvia Remote Desktop Protocol on Windows, Mac, and Linux client PCs, mobile device operations, access permissions management via manual configuration and SQL 'rules-based' automation, client facility networking, Internet Service Provider relations, and client-vendor liaison duties.Authored systems documentation and operations manuals for both internal and client-facing distribution.Performed hands-on installation, configuration, and deployment of computer hardware, computer software, network infrastructure, thin clients, printers, and proprietary function-specific systems for both internal and client usage.Provided design and testing consultation to in-house software development personnel.

08/2007 - 05/2008: Chief Engineer, Com-Cycle, Flanders, NJ.Performed all I.T. and systems-related design, implementation, maintenance, andsupport for the Engineering Laboratory.Day-to-day supervision of Engineering Laboratory staff.Provided consultation to Technicians and Engineers at other Com-Cycle facilitiesregarding procedures and technologies developed at the CCNJ Engineering Laboratory.Performed overwrite media sanitizing of hard drives to US Department of Defensestandards, using a self-designed high-volume distributed eradication system.Conducted forensic analysis of data storage media.

Demonstrated Engineering Laboratory capabilities to management and potential clients.Ensured that the Engineering Laboratory is properly stocked with all necessary office supplies, safety equipment, and tools, and requisitioning materials from the Operations Manager as required.Triaged incoming materials (computers, peripherals, displays, etc.) for re-manufacture.Re-manufactured re-deployable systems and materials.Reverse-engineering and research/development projects.Trained technical staff on utilizing the various tools and systems developed asreverse-engineering and/or research/development projects.Authored and maintained all Technical Standard Operating Procedures (TSOPs) andTechnical White Papers (TWPs) for nation-wide distribution.

06/2006 - 08/2007: Lead Technician, FastTeks On-Site Computer Services, Florham

Park, NJ.Operated as a full-time on-call IT technician, servicing both residential and corporate clients, with any computer-related repairs, maintenance, or upgrades requested (primarily LAN-networked, broadband-connected Windows-based PCs).Conducted on-site audits and assist in authoring maintenance contracts for existing systems and/or design proposals for new system/network/server implementations.Supervised and provided consultation to junior technicians as needed.

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07/2001 - 04/2003: Junior Systems Administrator, Pegasus Web Technologies, Parsippany, NJ.After completing the required training period, additional responsibilities wereacquired as appropriate. Responsibilities included:Maintained a company-wide inventory of computer, server, and network hardware, including quality control.Installation, diagnostics, and repair of hardware, software, and firmware of UNIX-based servers on Sun and Intel-based platforms.Maintained internal-network-wide backup system and tape-sets.Phone and e-mail dedicated-server support in a facility of over 1,000 machines.


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Phone and e-mail technical support for a shared UNIX server system comprised oftwo different platforms with over 6,000 users in a web-hosting environment.Served as a round-the-clock on-call technician for Solaris, Linux, and Windows 2000 based servers.Directly supervised the day-to-day operations of Enterprise-grade server facilities.Designed collocation facilities for dedicated server web-hosting.Served as systems administrator (junior grade).Served as weekend shift-supervisor, overseeing technical, facility, and billingoperations.Authored the UNIX operations manual of a web-hosting company, including shared hosting, dedicated server, and facility operations.Sold UNIX shared-server accounts in a web-hosting company.Familiarity with POSIX-compliant shell-scripting.

02/2000 - Present: Senior Staff, Double Exposure Inc., New York, NY.Convention Logistics:Managed event logistics for DREAMATION 2001, one of the East Coast gaming industry's most recognized conventions.Assistant Director of Electronic Gaming:Designed and implement a 12-way video-game console system, using machines from 1980 to date, interfaced to a custom sound and video-projection system.Designed and maintain an Apple G4 / Ubuntu Linux based over-LAN hard drive imaging system for PC drive duplication and high-speed deployment (off-site preparati

on and on-site emergency use).Assist the LAN Administrator assemble and operate an 8-way LAN with Linux game-server for open and tournament play.Assist the Director of Electronic Gaming with managerial tasks, such as personnel management, scheduling, and corporate sponsorship contacts.Wrote an MS Access database system with custom front-end for materials trackingand corporate contact information (in progress).Lead technical-writer for EG Division Operations Manual (in progress).Chief of Staff, DobaCon Convention Group:Propose and manage the DobaCon Convention Group, under the Double Exposure corporate umbrella, including:Liaison between Double Exposure and DobaCon Convention Group.Coordinate with Double Exposure management on issues of logistics, funding, staf

fing and advertisement.Organized and provided logistical support for three gaming industry related events - DobaCon I, II, and III.Freelance Computer Consultation:Troubleshooting and support to assorted third-party clients on a wide variety ofissues and platforms.

Page 3/404/2000 - 03/2001: Computer Services Manager and Engineering Technician; Engineering Division, Net Access Corporation, Parsippany, NJ.Configured, managed, and supported existing company workstations, operating on W

indows versions 3.x, 9x, NT, and 2000, for use in a networked environment.Maintained a company-wide inventory of computer, server, and network hardware, including purchasing, quality control, and design of a new inventory tracking system.Designed a new standard for employee workstations, improving inventory and roll-out efficiency and initiated a company-wide workstation migration to Windows 2000.Designed and managed resource allocation, customer property reference, and facility security procedures for an Enterprise-grade datacenter, and directly supervised implementation and day-to-day operations.


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Authored several chapters of a company-wide technical operations manual.Assisted in all major facility alterations including: datacenter expansion and construction, the installation of an OC-3 cross-connect, a fiber-optic backbone line, and several large-scale re-cabling projects.Assisted in installation and repair of customer-leased T1 connections and associated telecommunications hardware, software, and firmware.Managed all incoming and outgoing company shipments during the move of a centralheadquarters office.

06/1998 - 09/1998: Systems Administrator; The Looking Glass Cyber-Cafe, Hackettstown, NJ.Assisted customers with use of Windows 95 / MS Office workstations in an internet-enabled environment.Overhauled a multi-workstation ISDN-equipped Windows 9x-based network.

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