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Glenn Mongold417 Ridgeview Ave.Scotch Plains, NJ 07076gm135c3da@westpost.netTel: (908) 322-5490

~~~~~~~~~~~~~~~~~~~~~~~~~~~PROFESSIONAL EXPERIENCE~~~~~~~~~~~~~~~~~~~~~~~~~~~1/2010 - 2/2011Amano McGann, Inc. Roseland, NJ

Test and Verification TechnicianDeveloped and perfomed test cases for custom and standard software / firmware toverify the functionality and reliability of POS systems and related external peripherals.* Initiated report at completion of test cases detailing failure(s) and steps leading to point of failure using Lotus notes. Forwarded report to Lead Developers(software / firmware), Project Managers and Vice President of Engineering.* Assisted in the development and wiring of barrier gate panel containing Teradek logic board, transformer, detectors, switches, MBS sensor, capacitors and outlets to be used in mass production.* Tested hardware functionality of POS terminals by following schematic to wirefrom terminal to external peripheral(s).

* Wired RS-485 communications from POS terminal to centralized host to track Revenue, Alarms, and Card Access transactions. Using Frontline and communications monitor software, verified the classification and validity of data transmission.* Resolved outstanding site issue(s) by creating test environment that simulatedsite's configuration and importing customer's databases.* Traveled to customer sites to troubleshoot and resolve issues related to software / hardware failure.

5/2000 - 1/2010

Amano Cincinnati Inc. Roseland, NJ

Senior Parking System Support AnalystProvided high level phone support to dealers throughout the United States, Canada and Latin America and logged all field issues in a Lotus notes centralized call desk for troubleshooting reference.* Promoted customer confidence in product and suppport by traveling to high profile sites to provide on-site resolutions.* Provided leadership and hands on training to new members of support team.

* Provided vital information required by R&D to resolve outstanding issues.* Resolved issues for high speed and dial up credit card transactions and settlements resulting in retrieval of missing revenue totaling thousands of dollars.

* Enhanced troubleshooting by configuring PC related POS terminals and wiring torelated peripherals.* Recorded product enhancements and resolutions in the form of technical newsletters.* Modified and repaired POS terminal databases using Paradox version 10 software.

10/1992 - 12/1999

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Laser Service Professionals Green Brook, NJ

Technical Support ManagerResponsible for Supervision, training and support for all field service technicians. Ensured customer satisfaction by maintaining close relationship and constant follow-up upon completion of service. Provided level 2 phone and on-site support for customers on the most popular lines of laser printers including HP, Apple, Okidata, Panasonic, Texas Instrument and Epson. Managed and calculated employees timesheets using MS Excel.

~~~~~~~~~~~~~~~~~~CERTIFICATIONS~~~~~~~~~~~~~~~~~~A+ Certified Technician Completed March 2000Successfully completed the Hardware and Software core exams earning the designation of A+ Certified Service Professional.

~~~~~~~~~~~~~EDUCATION~~~~~~~~~~~~~1992 Digital ElectronicsDigital Electronics Degree GPA: 3.33 - DeVry Institute, Woodbridge, NJ

Awards: Dean's ListCourse focused on Series and Parallel circuits, Amplifiers, Logic gates, Digitalto Analog / Analog to Digital convertors and Microprocessors.Theory was applied to hands on construction of circuits and writing machine assembly programs.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~PROFESSIONAL AFFILIATIONS~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Knights of ColumbusCurrently holding title of Grand Knight which includes the responsibility for ov

erall operation of the Scotch Plains Council including the organization of fundraising campaigns, youth activities, awards ceremonies and community service.Previously held Officer titles of Deputy Grand Knight (with the responsibilityof assisting in the overall operation of the Council) and Treasurer .

~~~~~~~~~~~~PERSONAL~~~~~~~~~~~~Performed software and hardware upgrades to home and work PC's including installation of Windows XP, Microsoft Office, Frontline monitor, Norton Internet Security and Sun Virtual Machine. Hardware upgrades include Hard drives, CD drives, wireless router, memory and Ethernet card.

~~~~~~~~~~~~~~~~~~~KEYWORD SUMMARY~~~~~~~~~~~~~~~~~~~A+ Certified, Digital Electronics Degree, Analog, Digital, Circuits, Support Analyst, Test & Verification Technician, Technical Support Manager, Trainer, Hardware upgrade, Software upgrade, Windows XP, MS Excel, MS Word, Hewlett Packard, Panasonic, Epson, Okidata, Hard Drive, CD/DVD Drive , Wireless Routers, Ethernet card , RS-485, Schematics, Wiring, Communications, Troubleshoot, Sun Virtual Machine.