Technical Communication

Objectives Show why engineers need to know how

communicate

Identify how technical communication is different from high school writing

Identify what makes a good technical report or presentation

Rev: 20140827, NAO Technical Communication

2

What is technical communication? Laboratory reports and

memos

Journal papers

Guides & Manuals

Proposals

Patents

Specifications

Progress and design reports

..and more!

Technical Communication

3Rev: 20140827, NAO

Technical Communication is Different

High School Writing Expository

Double spaced

Essay format

Descriptive

Length requirement

Technical Communication

Informative

Often single spaced

Professional format

Concise and precise

Short is preferred

Technical Communication

4Rev: 20140827, NAO

Why do engineers need to communicate?

Living in a “sound bite” world, engineers must learn to communicate effectively … If we place our trust

solely in the primacy of logic and technical skills, we will lose the contest for the public’s attention—and in the end, both the public and the engineer will be

the loser.

-Norman Augustine, chair of the Human Space Flight Committee

Technical Communication

5Rev: 20140827, NAO

Questions to ask while preparing What is my goal?

Who is my audience?

What are the limitations of my medium?

How can I reduce the “noise”?

Technical Communication

6Rev: 20140827, NAO

What is your goal? Inform (Provide)

Request (Obtain)

Instruct (Give)

Propose (Suggest)

Recommend (Suggest)

Persuade (Convince)

Record (Document)

Technical Communication

7Rev: 20140827, NAO

Who is your audience? Am I delivering the information my audience

wants?• How much detail should I provide?• What level of technical vocabulary is

appropriate?

Technical Communication

8Rev: 20140827, NAO

Limitations of your medium Written vs. oral communication

Abstract/executive summary vs. memo vs. report

Specifications from audience

Technical Communication

9Rev: 20140827, NAO

Reducing the “noise” Write or speak clearly and concisely

Identify facts vs. opinions

Use the specified format• If unspecified, choose a common format

Use appropriate spelling and grammar

Technical Communication

10Rev: 20140827, NAO

Reducing Noise: Writing concisely

Using too many wordsMany have made the wise observation that when a stone is in motion rolling down a hill or incline

that that moving stone is not as likely to be covered all over with the kind of thick green

moss that grows on stationary unmoving things and becomes a nuisance and suggests that

those things haven’t moved in a long time and probably won’t move any time soon. Technical

Communication11Rev: 20140827, NAO

Reducing Noise: Writing concisely

Using just enough wordsA rolling stone gathers no moss.

Technical Communication

12Rev: 20140827, NAO

Reducing Noise: Writing concisely Using showy words

• I am waiting for class to commence.• I am waiting for class to start.• It is essential that the gauge be cleaned at

frequent intervals.• Clean the gauge frequently.

Technical Communication

13Rev: 20140827, NAO

Reducing Noise: Writing Clearly Ambiguity

Good paragraph use

Sections and subsections

Bullets

Technical Communication

14Rev: 20140827, NAO

Reducing Noise: Presenting Clearly I can read this (32 pt.)

• I can read this, too (28 pt.) We are getting small, but still readable (24 pt.)

This is getting too small to read (20 pt.) Please be kind to your audience (16 pt.)

Don’t go below 20 point font (12 pt.)

Technical Communication

15Rev: 20140827, NAO

Reducing Noise: Presenting Clearly Don’t blind your audience.

Technical Communication

16

Bad Idea

Bad Idea

Bad Idea

Bad Idea

Bad Idea

Good Idea

Good Idea

Good Idea

Good Idea

Good Idea

Bad Idea

Bad Idea

Bad Idea

Good Idea

Good Idea

Rev: 20140827, NAO

Reducing Noise: Presenting Clearly Watch size and complexity of figures and tables.

Use few words.

Technical Communication

17Rev: 20140827, NAO

Reducing Noise: Presenting Clearly?

Technical Communication

18Rev: 20140827, NAO

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Feeder Id Node IdEquipment

Id Phase kVLN LLL(A)

LLL Kmax(A)

LLL Kmax Z(A)

LLL Kmin(A)

LLL Kmin Z(A)

LLG(A)

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LL(A)

LL Min(A)

LL Kmax(A)

LL Kmax Z(A)

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LG Min(A)

LG Kmax(A)

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WPT_1332 10202288 10202288 ABC 8 2054 2054 2054 2054 2054 1840 1840 1840 1737 1737 1737 1737 1737 1737 1406 1406 1406 1406 1406 1406

WPT_1332 10292679 10292679 ABC 8 2054 2054 2054 2054 2054 1839 1839 1839 1737 1737 1737 1737 1737 1737 1405 1405 1405 1405 1405 1405

WPT_1332 10965 10965 ABC 8 2515 2515 2515 2515 2515 2264 2264 2264 2132 2132 2132 2132 2132 2132 1832 1832 1832 1832 1832 1832

WPT_1332 11807 11807 C 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1635 1635 1635 1635 1635 1635

WPT_1332 12161 12161 B 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 845 845 845 845 845 845

WPT_1332 12167 12167 B 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 778 778 778 778 778 778

WPT_1332 12168 12168 B 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 781 781 781 781 781 781

WPT_1332 12169 12169 B 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 784 784 784 784 784 784

WPT_1332 12170 12170 B 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 787 787 787 787 787 787

WPT_1332 12179 12179 ABC 8 1239 1239 1239 1239 1239 1115 1115 1115 1046 1046 1046 1046 1046 1046 793 793 793 793 793 793

WPT_1332 12180 12180 B 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 793 793 793 793 793 793

WPT_1332 123742 123742 ABC 8 2171 2171 2171 2171 2171 1948 1948 1948 1836 1836 1836 1836 1836 1836 1529 1529 1529 1529 1529 1529

WPT_1332 123788 123788 ABC 8 2187 2187 2187 2187 2187 1962 1962 1962 1850 1850 1850 1850 1850 1850 1543 1543 1543 1543 1543 1543

WPT_1332 123789 123789 ABC 8 2171 2171 2171 2171 2171 1947 1947 1947 1836 1836 1836 1836 1836 1836 1529 1529 1529 1529 1529 1529

WPT_1332 123791 123791 ABC 8 2171 2171 2171 2171 2171 1947 1947 1947 1836 1836 1836 1836 1836 1836 1529 1529 1529 1529 1529 1529

WPT_1332 123892 123892 ABC 8 2376 2376 2376 2376 2376 2136 2136 2136 2013 2013 2013 2013 2013 2013 1708 1708 1708 1708 1708 1708

WPT_1332 123893 123893 ABC 8 2241 2241 2241 2241 2241 2012 2012 2012 1896 1896 1896 1896 1896 1896 1589 1589 1589 1589 1589 1589

WPT_1332 123927 123927 ABC 8 2770 2770 2770 2770 2770 2501 2501 2501 2353 2353 2353 2353 2353 2353 2071 2071 2071 2071 2071 2071

WPT_1332 123933 123933 ABC 8 2749 2749 2749 2749 2749 2481 2481 2481 2334 2334 2334 2334 2334 2334 2050 2050 2050 2050 2050 2050

WPT_1332 12648 12648 C 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 696 696 696 696 696 696

WPT_1332 12809 12809 C 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1240 1240 1240 1240 1240 1240

WPT_1332 12908 12908 A 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1447 1447 1447 1447 1447 1447

WPT_1332 12911 12911 ABC 8 2118 2118 2118 2118 2118 1930 1930 1930 1797 1797 1797 1797 1797 1797 1467 1467 1467 1467 1467 1467

WPT_1332 12913 12913 ABC 8 2131 2131 2131 2131 2131 1928 1928 1928 1791 1791 1791 1791 1791 1791 1467 1467 1467 1467 1467 1467

WPT_1332 12996 12996 B 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 348 348 348 348 348 348

WPT_1332 13003 13003 ABC 8 2450 2450 2450 2450 2450 2216 2216 2216 2080 2080 2080 2080 2080 2080 1810 1810 1810 1810 1810 1810

WPT_1332 13005 13005 B 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1753 1753 1753 1753 1753 1753

WPT_1332 13007 13007 C 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1618 1618 1618 1618 1618 1618

WPT_1332 13008 13008 ABC 8 2395 2395 2395 2395 2395 2177 2177 2177 2034 2034 2034 2034 2034 2034 1778 1778 1778 1778 1778 1778

WPT_1332 13076 13076 B 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1009 1009 1009 1009 1009 1009

WPT_1332 13083 13083 C 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1716 1716 1716 1716 1716 1716

WPT_1332 13084 13084 C 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1714 1714 1714 1714 1714 1714

WPT_1332 13254 13254 A 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2755 2755 2755 2755 2755 2755

WPT_1332 137493 137493 C 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 368 368 368 368 368 368

WPT_1332 137494 137494 C 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 366 366 366 366 366 366

WPT_1332 137496 137496 C 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 369 369 369 369 369 369

WPT_1332 137498 137498 C 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 369 369 369 369 369 369

Reducing Noise: Presenting Clearly?

Technical Communication

19Rev: 20140827, NAO

X

Reducing Noise: Presenting Clearly

Know your slides

Test the AV equipment beforehand

Speak to the audience

Be aware of your movement

Practice, practice, practice!

Technical Communication

20Rev: 20140827, NAO

A Little Poem Regarding Computer Spell Checkers...

Eye halve a spelling chequer It came with my pea sea It plainly marques four my revue Miss steaks eye kin knot sea.

Eye strike a key and type a word And weight four it two say Weather eye am wrong oar write It shows me strait a weigh.

As soon as a mist ache is maid It nose bee fore two long And eye can put the error rite Its rare lea ever wrong.

Eye have run this poem threw it I am shore your pleased two no Its letter perfect awl the weigh My chequer tolled me sew.

Technical Communication

21Rev: 20140827, NAO

Photos should… Be clear with good contrast

Only include necessary equipment

Indicate scale

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Cold

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Getting warmer…

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Warmer still…

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Hot

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Executive Summaries Problem or objectives

statement

Lab procedure

Results

Obstacles and solutions

Improvements

Attachments

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Lab Memos Heading

Introduction

Results

Conclusion and Recommendation

Appendix

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Lab Reports Title Page

Table of Contents

List of Figures and Tables

Executive Summary

Introduction

Results

Conclusion

References

Appendix

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Report and Memo Resources

On Website• See Technical Communication Guide

Instructional staff, especially GTAs

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Rubrics: General

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https://eeiccourses.engineering.osu.edu/sites/eeiccourses.engineering.osu.edu/files/uploads/1182/AEVLab/AEVDocuments/LabGuidelines/AEV_Lab_Guidelines_Rev_2014-08-21.pdf

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Check AEV Lab Guidelines at:

Questions? Technical writing

Technical presentations

Lab reports and memos

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