tech blast: troubleshooting
Post on 17-Oct-2014
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DESCRIPTION
Presented at the NLC Tech Rodeo on the campus of Doane College in Crete, NE 26-28 June 2012. http://nlcblogs.nebraska.gov/techrodeoTRANSCRIPT
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Tech Blast:Troubleshooting
Michael SauersTech Rodeo
Doane College26-28 July 2012
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Do you need to be a Techie?
No! Absolutely not!
You don’t need to be a techie to troubleshoot a computer problem!
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Confidence
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Perseverance
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QuestioningSkills
http://www.flickr.com/photos/25504817@N00/2068031435/
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ListeningSkills
http://www.flickr.com/photos/40732566596@N01/109538354/
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http://www.flickr.com/photos/34596003@N03/4841810469/
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AskGoogle
http://www.flickr.com/photos/49462908@N00/3951143570/
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Forums
http://www.flickr.com/photos/8143486@N04/4437116960/
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Where do you look for help?
http://www.flickr.com/photos/12033805@N00/3119891607/
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Thank you!
Michael SauersTechnology Innovation LibrarianNebraska Library [email protected]
Special thanks to Susan Knisely of the NLC for allowing me to adapt her slides for this presentation.