tech blast: troubleshooting
DESCRIPTION
Presented at the NLC Tech Rodeo on the Campus of Doane College in Crete, NE, 26-28 July 2012.TRANSCRIPT
Tech Blast:Troubleshooting
Michael SauersTech Rodeo
Doane College26-28 July 2012
Do you need to be a Techie?
No! Absolutely not!
You don’t need to be a techie to troubleshoot a computer problem!
Confidence
Perseverance
QuestioningSkills
http://www.flickr.com/photos/25504817@N00/2068031435/
ListeningSkills
http://www.flickr.com/photos/40732566596@N01/109538354/
http://www.flickr.com/photos/34596003@N03/4841810469/
AskGoogle
http://www.flickr.com/photos/49462908@N00/3951143570/
Forums
http://www.flickr.com/photos/8143486@N04/4437116960/
Where do you look for help?
http://www.flickr.com/photos/12033805@N00/3119891607/
Thank you!
Michael SauersTechnology Innovation LibrarianNebraska Library [email protected]
Special thanks to Susan Knisely of the NLC for allowing me to adapt her slides for this presentation.