(NVQ/QCF)TeamLeadingLevel2

Theaimofthisqualificationistocontributetotheskills,knowledgeandoverallperformanceofteamleadership.Itspurposeistoprovideinsightintotheprinciplesandprocessofteamleadershipandtoaidcareerprogression.TheCertificateisdesignedforthosewhoareenteringamanagementroleorwhowishtogainaqualificationthatformallyrecognisestheirskillsorthosewholeadateamandareresponsibleforitsperformance.

Components Diploma in Team Leading Level 2, Functional Skills - Maths Level 1, EnglishLevel1andICTLevel1,EmploymentRightsandResponsibilities(ERR)[Canbecompleted within the combined qualification or through Instructus Skillsonline ERR Workbook] and Personal Learning and Thinking Skills [all havebeenmappedintothequalificationaspartoftheapprenticeship]

AwardingBody EDEXCEL

Overview NationallyrecognisedLevel2qualificationinTeamLeading

Duration 12monthsminimum

Requirements To complete this qualification, candidates must achieve 40 Credits from achoiceofunitsspecialisingwithinyourservicesector.

Delivery In-companyprogrammeforindividualsandgroups

Assessment Observation, discussion, personal statement, supporting documentation,portfolioofevidence,internalassessmentandexaminations.

LearnerSupport Learningmaterial,allworkplacebased

Progression BTEC Level 3 Diploma in Management and Leadership or job roles such asTeam and Floor Leader, Trainee Supervisor or Call Centre TeamManager/Supervisor

Fees Subjecttoeligibility

(Level2NVQ/QCF)DiplomainTeamLeading-Qualificationstructure

ToachievetheTeamLeadingfullLevel2,learnersmustcompleteaminimumoffortycredits;ofwhichtwenty-twocreditsmustbecompletedfromGroupAmandatoryunits;twelvecreditsfromGroupBoptionalunitsandtheremainingsixcreditscanbeachievedfromoptionalunitsinGroupsBandC[amaximumofsixcreditsfromgroupC].

GroupA-MandatoryUnits QCFlevel Credit

ManagePersonalPerformanceandDevelopment 2 4

CommunicateWork-RelatedInformation 2 4

LeadandManageaTeam 2 5

PrinciplesofTeamLeading 2 5

UnderstandBusiness 2 4

GroupB–OptionalUnits QCFlevel Credit

DevelopWorkingRelationshipswithColleagues 2 3

(1*)ContributetoMeetingsinaBusinessEnvironment 2 3

(2*)PrinciplesofEqualityandDiversityinthe

Workplace

2 2

(3*)PromoteEquality,DiversityandInclusioninthe

Workplace

3 3

ManageTeamPerformance 3 4

ManageIndividuals’Performance 3 4

(4*)ChairandLeadMeetings 3 3

EncourageInnovation 3 4

ManageConflictwithinaTeam 3 5

ProcureProductsand/orServices 3 5

CollaboratewithOtherDepartments 3 3

ParticipateinaProject 3 3

GroupC–OptionalUnits QCFlevel Credit

HealthandSafetyProceduresintheWorkplace 2 2

StoreandRetrieveInformation 2 4

HandleMail 2 3

EmployeeRightsandResponsibilities 2 2

DeliverCustomerService 2 5

UnderstandCustomers 2 2

ResolveCustomerServiceProblems 2 5

NegotiateinaBusinessEnvironment 3 4

DevelopaPresentation 3 3

DeliveraPresentation 3 3

ResolveCustomers’Complaints 3 4

Barredcombinationofunits(1*)&(4*)(2*)&(3*)