team e caroline chandler, aubree harris, nichesa jones, ryan lamantia, morgan squatriglia team e...
DESCRIPTION
Agenda Introduction Define the IssueTRANSCRIPT
![Page 1: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/1.jpg)
USPS & Amazon
Sunday Deliveries
Team ECaroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia
September 24th, 2014
![Page 2: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/2.jpg)
Agenda • Introduction
![Page 3: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/3.jpg)
Agenda • Introduction• Define the Issue
![Page 4: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/4.jpg)
Agenda • Introduction• Define the Issue• Establish the Decision Criteria
![Page 5: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/5.jpg)
Agenda • Introduction• Define the Issue• Establish the Decision Criteria• Collect and Analyze the Data
![Page 6: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/6.jpg)
Agenda • Introduction• Define the Issue• Establish the Decision Criteria• Collect and Analyze the Data• Identify and Evaluate Possible Solutions
![Page 7: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/7.jpg)
Agenda • Introduction• Define the Issue• Establish the Decision Criteria• Collect and Analyze the Data• Identify and Evaluate Possible Solutions• Defend and Implement Decision
![Page 8: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/8.jpg)
Agenda • Introduction• Define the Issue• Establish the Decision Criteria• Collect and Analyze the Data• Identify and Evaluate Possible Solutions• Defend and Implement Decision• Evaluate, Review, and Revise
![Page 9: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/9.jpg)
Agenda • Introduction• Define the Issue• Establish the Decision Criteria• Collect and Analyze the Data• Identify and Evaluate Possible Solutions• Defend and Implement Decision• Evaluate, Review, and Revise• Conclusion
![Page 10: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/10.jpg)
Agenda • Introduction• Define the Issue• Establish the Decision Criteria• Collect and Analyze the Data• Identify and Evaluate Possible Solutions• Defend and Implement Decision• Evaluate, Review, and Revise• Conclusion
![Page 11: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/11.jpg)
Introduction
![Page 12: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/12.jpg)
Introduction
• Contract
![Page 13: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/13.jpg)
Introduction
• Contract• United States Postal Service
![Page 14: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/14.jpg)
Introduction
• Contract• United States Postal Service• Amazon
![Page 15: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/15.jpg)
Introduction
• Contract• United States Postal Service• Amazon
• DECIDE
![Page 16: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/16.jpg)
Introduction
• Contract• United States Postal Service• Amazon
• DECIDE• Helps organize and outline decisions
![Page 17: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/17.jpg)
Introduction
• Contract• United States Postal Service• Amazon
• DECIDE• Helps organize and outline decisions• Get to the root of issues
![Page 18: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/18.jpg)
Introduction
• Contract• United States Postal Service• Amazon
• DECIDE• Helps organize and outline decisions• Get to the root of issues• Find the most appropriate solution(s)
![Page 19: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/19.jpg)
Introduction
• Contract• United States Postal Service• Amazon
• DECIDE• Helps organize and outline decisions• Get to the root of issues• Find the most appropriate solution(s)
![Page 20: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/20.jpg)
Define the Issue
![Page 21: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/21.jpg)
Define the IssueShould Amazon and United States Postal Service
continue their expansion of Sunday deliveries?
![Page 22: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/22.jpg)
Define the IssueShould Amazon and United States Postal Service
continue their expansion of Sunday deliveries?
Stakeholders
![Page 23: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/23.jpg)
Define the IssueShould Amazon and United States Postal Service
continue their expansion of Sunday deliveries?
StakeholdersUnited States Postal Service
![Page 24: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/24.jpg)
Define the IssueShould Amazon and United States Postal Service
continue their expansion of Sunday deliveries?
StakeholdersUnited States Postal Service
Amazon
![Page 25: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/25.jpg)
Define the IssueShould Amazon and United States Postal Service
continue their expansion of Sunday deliveries?
StakeholdersUnited States Postal Service
AmazonTaxpayers
![Page 26: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/26.jpg)
Define the IssueShould Amazon and United States Postal Service
continue their expansion of Sunday deliveries?
StakeholdersUnited States Postal Service
AmazonTaxpayersCustomers
![Page 27: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/27.jpg)
Define the IssueShould Amazon and United States Postal Service
continue their expansion of Sunday deliveries?
StakeholdersUnited States Postal Service
AmazonTaxpayersCustomersEmployees
![Page 28: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/28.jpg)
Define the IssueShould Amazon and United States Postal Service
continue their expansion of Sunday deliveries?
StakeholdersUnited States Postal Service
AmazonTaxpayersCustomersEmployees
![Page 29: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/29.jpg)
Establish the Decision Criteria
![Page 30: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/30.jpg)
Establish the Decision CriteriaCriteria
![Page 31: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/31.jpg)
Establish the Decision CriteriaCriteria
Customer Satisfaction
![Page 32: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/32.jpg)
Establish the Decision CriteriaCriteria
Customer SatisfactionEffect on Taxpayers
![Page 33: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/33.jpg)
Establish the Decision CriteriaCriteria
Customer SatisfactionEffect on Taxpayers
Amazon/Distributor Satisfaction
![Page 34: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/34.jpg)
Establish the Decision CriteriaCriteria
Customer SatisfactionEffect on Taxpayers
Amazon/Distributor SatisfactionEmployee Satisfaction
![Page 35: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/35.jpg)
Establish the Decision CriteriaCriteria
Customer SatisfactionEffect on Taxpayers
Amazon/Distributor SatisfactionEmployee Satisfaction
![Page 36: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/36.jpg)
Establish the Decision CriteriaCriteria
Customer SatisfactionEffect on Taxpayers
Amazon/Distributor SatisfactionEmployee Satisfaction
![Page 37: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/37.jpg)
Collect & Analyze Data
![Page 38: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/38.jpg)
Collect & Analyze DataCustomer Satisfaction
![Page 39: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/39.jpg)
Collect & Analyze DataCustomer Satisfaction• Availability to all customers
![Page 40: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/40.jpg)
Collect & Analyze DataCustomer Satisfaction• Availability to all customers• Shipping rates
![Page 41: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/41.jpg)
Collect & Analyze DataCustomer Satisfaction• Availability to all customers• Shipping rates• Twitter feedback
![Page 42: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/42.jpg)
Collect & Analyze DataCustomer Satisfaction• Availability to all customers• Shipping rates• Twitter feedback• Common items delivered
![Page 43: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/43.jpg)
Collect & Analyze DataCustomer Satisfaction• Availability to all customers• Shipping rates• Twitter feedback• Common items delivered
Employee Satisfaction
![Page 44: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/44.jpg)
Collect & Analyze DataCustomer Satisfaction• Availability to all customers• Shipping rates• Twitter feedback• Common items delivered
Employee Satisfaction• Part-time employees
![Page 45: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/45.jpg)
Collect & Analyze DataCustomer Satisfaction• Availability to all customers• Shipping rates• Twitter feedback• Common items delivered
Employee Satisfaction• Part-time employees• Wages roughly $15.30/hour
![Page 46: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/46.jpg)
Collect & Analyze DataCustomer Satisfaction• Availability to all customers• Shipping rates• Twitter feedback• Common items delivered
Employee Satisfaction• Part-time employees• Wages roughly $15.30/hour• 25% premium
![Page 47: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/47.jpg)
Collect & Analyze DataCustomer Satisfaction• Availability to all customers• Shipping rates• Twitter feedback• Common items delivered
Employee Satisfaction• Part-time employees• Wages roughly $15.30/hour• 25% premium
![Page 48: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/48.jpg)
Collect & Analyze Data
![Page 49: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/49.jpg)
Collect & Analyze DataAmazon Satisfaction
![Page 50: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/50.jpg)
Collect & Analyze DataAmazon Satisfaction• Mutual advantage
![Page 51: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/51.jpg)
Collect & Analyze DataAmazon Satisfaction• Mutual advantage• Generating more sales
![Page 52: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/52.jpg)
Collect & Analyze DataAmazon Satisfaction• Mutual advantage• Generating more sales• USPS has the widest range of coverage
![Page 53: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/53.jpg)
Collect & Analyze DataAmazon Satisfaction• Mutual advantage• Generating more sales• USPS has the widest range of coverage• Competition with physical retailers
![Page 54: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/54.jpg)
Collect & Analyze DataAmazon Satisfaction• Mutual advantage• Generating more sales• USPS has the widest range of coverage• Competition with physical retailers
Affect on Taxpayers
![Page 55: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/55.jpg)
Collect & Analyze DataAmazon Satisfaction• Mutual advantage• Generating more sales• USPS has the widest range of coverage• Competition with physical retailers
Affect on Taxpayers• Mostly from government
![Page 56: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/56.jpg)
Collect & Analyze DataAmazon Satisfaction• Mutual advantage• Generating more sales• USPS has the widest range of coverage• Competition with physical retailers
Affect on Taxpayers• Mostly from government• No significant increase
![Page 57: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/57.jpg)
Collect & Analyze DataAmazon Satisfaction• Mutual advantage• Generating more sales• USPS has the widest range of coverage• Competition with physical retailers
Affect on Taxpayers• Mostly from government• No significant increase
![Page 58: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/58.jpg)
Identify & Evaluate Solutions• Remain in current cities
![Page 59: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/59.jpg)
Identify & Evaluate Solutions• Remain in current cities• Expand to more cities
![Page 60: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/60.jpg)
Identify & Evaluate Solutions• Remain in current cities• Expand to more cities• Expand to other retailers besides Amazon
![Page 61: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/61.jpg)
Identify & Evaluate Solutions• Remain in current cities• Expand to more cities• Expand to other retailers besides Amazon• Break contract
![Page 62: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/62.jpg)
Decision Matrix
Criteria Weight Remain in Current Cities
Expanding Cities Covered by Amazon
Expand Additional Distributors
Break Contract
Customer Satisfaction 25% 4 6 7 2
Effect on Taxpayers 35% 4 3 2 5
Amazon Satisfaction 20% 6 7 3 0
Employee Satisfaction 20% 7 6 6 2
Total 100% 5.00 5.15 4.25 2.65
Alternatives
![Page 63: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/63.jpg)
Decision Matrix
Criteria Weight Remain in Current Cities
Expanding Cities Covered by Amazon
Expand Additional Distributors
Break Contract
Customer Satisfaction 25% 4 6 7 2
Effect on Taxpayers 35% 4 3 2 5
Amazon Satisfaction 20% 6 7 3 0
Employee Satisfaction 20% 7 6 6 2
Total 100% 5.00 5.15 4.25 2.65
Alternatives
![Page 64: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/64.jpg)
Decision Matrix
Criteria Weight Remain in Current Cities
Expanding Cities Covered by Amazon
Expand Additional Distributors
Break Contract
Customer Satisfaction 25% 4 6 7 2
Effect on Taxpayers 35% 4 3 2 5
Amazon Satisfaction 20% 6 7 3 0
Employee Satisfaction 20% 7 6 6 2
Total 100% 5.00 5.15 4.25 2.65
Alternatives
![Page 65: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/65.jpg)
Decision Matrix
Criteria Weight Remain in Current Cities
Expanding Cities Covered by Amazon
Expand Additional Distributors
Break Contract
Customer Satisfaction 25% 4 6 7 2
Effect on Taxpayers 35% 4 3 2 5
Amazon Satisfaction 20% 6 7 3 0
Employee Satisfaction 20% 7 6 6 2
Total 100% 5.00 5.15 4.25 2.65
Alternatives
![Page 66: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/66.jpg)
Decision Matrix
Criteria Weight Remain in Current Cities
Expanding Cities Covered by Amazon
Expand Additional Distributors
Break Contract
Customer Satisfaction 25% 4 6 7 2
Effect on Taxpayers 35% 4 3 2 5
Amazon Satisfaction 20% 6 7 3 0
Employee Satisfaction 20% 7 6 6 2
Total 100% 5.00 5.15 4.25 2.65
Alternatives
![Page 67: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/67.jpg)
Decision Matrix
Criteria Weight Remain in Current Cities
Expanding Cities Covered by Amazon
Expand Additional Distributors
Break Contract
Customer Satisfaction 25% 4 6 7 2
Effect on Taxpayers 35% 4 3 2 5
Amazon Satisfaction 20% 6 7 3 0
Employee Satisfaction 20% 7 6 6 2
Total 100% 5.00 5.15 4.25 2.65
Alternatives
![Page 68: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/68.jpg)
Decision Matrix
Criteria Weight Remain in Current Cities
Expanding Cities Covered by Amazon
Expand Additional Distributors
Break Contract
Customer Satisfaction 25% 4 6 7 2
Effect on Taxpayers 35% 4 3 2 5
Amazon Satisfaction 20% 6 7 3 0
Employee Satisfaction 20% 7 6 6 2
Total 100% 5.00 5.15 4.25 2.65
Alternatives
![Page 69: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/69.jpg)
Decision Matrix
Criteria Weight Remain in Current Cities
Expanding Cities Covered by Amazon
Expand Additional Distributors
Break Contract
Customer Satisfaction 25% 4 6 7 2
Effect on Taxpayers 35% 4 3 2 5
Amazon Satisfaction 20% 6 7 3 0
Employee Satisfaction 20% 7 6 6 2
Total 100% 5.00 5.15 4.25 2.65
Alternatives
![Page 70: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/70.jpg)
Decision Matrix
Criteria Weight Remain in Current Cities
Expanding Cities Covered by Amazon
Expand Additional Distributors
Break Contract
Customer Satisfaction 25% 4 6 7 2
Effect on Taxpayers 35% 4 3 2 5
Amazon Satisfaction 20% 6 7 3 0
Employee Satisfaction 20% 7 6 6 2
Total 100% 5.00 5.15 4.25 2.65
Alternatives
![Page 71: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/71.jpg)
Defend & Implement
![Page 72: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/72.jpg)
Defend & ImplementAdvantages
![Page 73: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/73.jpg)
Defend & ImplementAdvantages• Working with Amazon
![Page 74: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/74.jpg)
Defend & ImplementAdvantages• Working with Amazon• Only covering large cities
![Page 75: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/75.jpg)
Defend & ImplementAdvantages• Working with Amazon• Only covering large cities• Targets small businesses
![Page 76: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/76.jpg)
Defend & ImplementAdvantages• Working with Amazon• Only covering large cities• Targets small businesses • Most profitable service is deliveries
![Page 77: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/77.jpg)
Defend & ImplementAdvantages• Working with Amazon• Only covering large cities• Targets small businesses • Most profitable service is deliveries
Disadvantages
![Page 78: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/78.jpg)
Defend & ImplementAdvantages• Working with Amazon• Only covering large cities• Targets small businesses • Most profitable service is deliveries
Disadvantages• USPS current financial position
![Page 79: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/79.jpg)
Defend & ImplementAdvantages• Working with Amazon• Only covering large cities• Targets small businesses • Most profitable service is deliveries
Disadvantages• USPS current financial position• More resources committed
![Page 80: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/80.jpg)
Defend & ImplementAdvantages• Working with Amazon• Only covering large cities• Targets small businesses • Most profitable service is deliveries
Disadvantages• USPS current financial position• More resources committed• Potentially risky
![Page 81: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/81.jpg)
Defend & ImplementAdvantages• Working with Amazon• Only covering large cities• Targets small businesses • Most profitable service is deliveries
Disadvantages• USPS current financial position• More resources committed• Potentially risky• Wanted to remove Saturday deliveries
![Page 82: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/82.jpg)
Defend & ImplementAdvantages• Working with Amazon• Only covering large cities• Targets small businesses • Most profitable service is deliveries
Disadvantages• USPS current financial position• More resources committed• Potentially risky• Wanted to remove Saturday deliveries
Trade-off:
![Page 83: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/83.jpg)
Defend & ImplementAdvantages• Working with Amazon• Only covering large cities• Targets small businesses • Most profitable service is deliveries
Disadvantages• USPS current financial position• More resources committed• Potentially risky• Wanted to remove Saturday deliveries
Trade-off: Contract with Amazon
![Page 84: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/84.jpg)
Defend & ImplementAdvantages• Working with Amazon• Only covering large cities• Targets small businesses • Most profitable service is deliveries
Disadvantages• USPS current financial position• More resources committed• Potentially risky• Wanted to remove Saturday deliveries
Trade-off: Contract with Amazon
![Page 85: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/85.jpg)
Defend & Implement
![Page 86: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/86.jpg)
Defend & Implement• Impact on Stakeholders
![Page 87: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/87.jpg)
Defend & Implement• Impact on Stakeholders• Taxpayers
![Page 88: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/88.jpg)
Defend & Implement• Impact on Stakeholders• Taxpayers• Amazon
![Page 89: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/89.jpg)
Defend & Implement• Impact on Stakeholders• Taxpayers• Amazon• Competitors
![Page 90: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/90.jpg)
Defend & Implement• Impact on Stakeholders• Taxpayers• Amazon• Competitors• Customers
![Page 91: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/91.jpg)
Defend & Implement• Impact on Stakeholders• Taxpayers• Amazon• Competitors• Customers• Employees
![Page 92: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/92.jpg)
Defend & Implement• Impact on Stakeholders• Taxpayers• Amazon• Competitors• Customers• Employees
• EDGE Perspective
![Page 93: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/93.jpg)
Defend & Implement• Impact on Stakeholders• Taxpayers• Amazon• Competitors• Customers• Employees
• EDGE Perspective• Environmental
![Page 94: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/94.jpg)
Defend & Implement• Impact on Stakeholders• Taxpayers• Amazon• Competitors• Customers• Employees
• EDGE Perspective• Environmental• Diversity
![Page 95: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/95.jpg)
Defend & Implement• Impact on Stakeholders• Taxpayers• Amazon• Competitors• Customers• Employees
• EDGE Perspective• Environmental• Diversity• Globalization
![Page 96: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/96.jpg)
Defend & Implement• Impact on Stakeholders• Taxpayers• Amazon• Competitors• Customers• Employees
• EDGE Perspective• Environmental• Diversity• Globalization• Ethics
![Page 97: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/97.jpg)
Defend & Implement• Impact on Stakeholders• Taxpayers• Amazon• Competitors• Customers• Employees
• EDGE Perspective• Environmental• Diversity• Globalization• Ethics
![Page 98: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/98.jpg)
Evaluate, Review & Revise
![Page 99: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/99.jpg)
Evaluate, Review & Revise• Evaluate
![Page 100: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/100.jpg)
Evaluate, Review & Revise• Evaluate• Customer surveys• Employee surveys
![Page 101: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/101.jpg)
Evaluate, Review & Revise• Evaluate• Customer surveys • Employee surveys• Revenue growth
![Page 102: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/102.jpg)
Evaluate, Review & Revise• Evaluate• Customer surveys• Employee surveys • Revenue growth
• Review Annually
![Page 103: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/103.jpg)
Evaluate, Review & Revise• Evaluate• Customer surveys • Employee surveys • Revenue growth
• Review Annually
• Revise
![Page 104: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/104.jpg)
Evaluate, Review & Revise• Evaluate• Customer service• Employee service• Revenue growth
• Review Annually
• Revise• Examine all surveys & customer responses
![Page 105: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/105.jpg)
Evaluate, Review & Revise• Evaluate• Customer service• Employee service• Revenue growth
• Review Annually
• Revise• Examine all surveys & customer responses• Analyze best decision for USPS
![Page 106: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/106.jpg)
Evaluate, Review & Revise• Evaluate• Customer service• Employee service• Revenue growth
• Review Annually
• Revise• Examine all surveys & customer responses• Analyze best decision for USPS
![Page 107: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/107.jpg)
Conclusion
![Page 108: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/108.jpg)
Questions?
![Page 109: Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan LaMantia, Morgan Squatriglia Team E Caroline Chandler, Aubree Harris, Nichesa Jones, Ryan](https://reader033.vdocuments.mx/reader033/viewer/2022051203/5a4d1b8b7f8b9ab0599bed53/html5/thumbnails/109.jpg)
SourcesAmazon.com. (September 22, 2014). Determine shipping rates. Retrieved September 11, 2014 from: http://www.amazon.com/gp/help/customer/display.html?nodeId=468636 Bishop, Todd. (May 7, 2014). Amazon and USPS Expand Sunday Delivery to 15 more cities, will reach ‘large portion’ of U.S. this year. Retrieved September 9, 2014 from: http://www.geekwire.com/2014/amazon-expands-sunday-delivery-15-cities-deal-u-s-postal-service/ Dimondstein, Mark. USPS testing Sunday package delivery. (November 30, 2013). Retreived September 22, 2014 from: http://www.nalc.org/news/precord/ArticlesPDF/11-2013/11-2013_news.pdf LoGiurato, Brett. (December 2011). USPS Ends Next-Day Mail: The Impact for Consumers and Companies That Depend on it. International Business Times. Retrieved September 9, 2014 from: http://www.ibtimes.com/usps-ends-next-day-mail-impact-consumers-companies-depend-it-379100 Nixon, Ron. (November 11, 2013) Postal Service to make deliveries for Amazon. Retrieved September 22, 2014 from: http://www.nytimes.com/2013/11/11/business/postal-service-and-amazon-strike-deal.html?_r=0