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B20730-01 Page 3 of 73 8-2013

Table of Contents

Safety Instructions .............................................................. 2

1. Introduction ................................................................. 5

1.1 Product Introduction ................................................... 5

1.2 Product Features ......................................................... 5

1.3 General Specification .................................................. 6

1.4 Print Specifications ...................................................... 7

1.5 Ribbon Specifications .................................................. 7

1.6 Media Specifications .................................................... 8

2. Operations Overview .................................................. 9

2.1 Unpacking and Inspection ........................................... 9

2.2 Printer Overview ......................................................... 10

2.3 Operator Controls ...................................................... 13

2.4 Setting up the Printer ................................................ 14

2.5 Loading Ribbon .......................................................... 15

2.6 Loading the Media ..................................................... 19

2.7 Adjustment Knob ....................................................... 25

2.8 Using the Keyboard with PS/2 Interface .................. 26

3. Menu Function .......................................................... 27

Main Menu Overview ........................................................... 27

3.1 Setup Menu Overview ................................................ 28

3.2 File Manager ............................................................... 53

3.3 Diagnostics ................................................................. 55

3.4 Language .................................................................... 57

3.5 Service ........................................................................ 57

4. Diagnostic Tool ......................................................... 59

4.1 Start the Diagnostic Tool .......................................... 60

4.2 Printer Function (Calibrate sensor, Ethernet setup, RTC setup………) ....................................................... 61


B20730-01 Page 4 of 73 8-2013

5. Setting Ethernet by Diagnostic Utility .................... 61

5.1 Using USB interface to setup Ethernet interface ..... 62

5.2 Using RS-232 interface to setup Ethernet interface 63

5.3 Using Ethernet interface to setup Ethernet interface64

6. Troubleshooting ....................................................... 66

6.1 Common Problems .................................................... 66

6.2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles ............................................................................... 69

7. Maintenance .............................................................. 72


B20730-01 Page 5 of 73 8-2013

1. Introduction

1.1 Product Introduction Thank you very much for purchasing a Panduit printer.

The TDP43HE and TDP46HE Thermal Transfer Desktop Printers produce high-quality printed labels for a wide range of labeling applications for OEM, MRO, construction, data centers, enterprise, and industrial automation. The rugged, high-speed printers are designed for dependable use in industrial, construction, and harsh environments. Using the included Easy-Mark™ Labeling Software, the printers provide simple setup and operation with all Panduit thermal transfer label media to create wire and cable markers, terminal block labels, equipment labels, marker plates, panel labels, network labels, and safety and facility labels. We recommend the use of Easy-Mark, version 3.7.24, or higher.

1.2 Product Features

The printer offers the following standard features.

Product standard feature TDP43HE

(300 dpi) TDP46HE (600 dpi)

Thermal transfer printing ○� ○�

Direct thermal printing ○� ○�

High quality die-cast aluminum design ○� ○�

Metal cover with large clear media view window ○� ○�

Moveable gap sensor (position full web adjustable) ○� ○�

Moveable black mark sensor (position full web

adjustable) ○� ○�

Ribbon end sensor ○� ○�

Head open sensor ○� ○�

LCD display (graphic type, 128x64 pixel) with back

light ○� ○�

Control panel with 6 operation buttons ○� ○�

LED indicators ○� ○�

Real time clock ○� ○�

Internal Ethernet print server (10/100 Mbps)

interface ○� ○�

USB 2.0 (full speed) interface ○� ○�

Serial RS-232C (2400-115200 bps) interface ○� ○�

Parallel Centronics (SPP mode) interface ○� ○�


B20730-01 Page 6 of 73 8-2013

PS/2 keyboard interface for stand-alone or data

entry at print site ○� ○�

32 MB SDRAM memory ○� ○�

8 MB FLASH memory ○� ○�

SD FLASH card memory expands storage to 4 GB ○� ○�

Powerful 32 bit 200 MHz RISC processor ○� ○�

Standard industry emulations right out of the box

including Eltron® and Zebra® language support ○� ○�

1.3 General Specification

General Specifications

Physical dimensions 270 mm (W) x 308 mm (H) x 505 mm (D)

Weight 15 kg (33.1 lb.)

Electrical Internal switching power supply

Input: 100~240VAC, 50/60Hz

Output: 24V, 8.33A, 200W

Environmental condition Operation: 5 ~ 40˚C (41 ~ 104˚F), 25~85% non-condensing

Storage: -40 ~ 60 ˚C (-40 ~ 140˚F), 5~90% non-condensing


B20730-01 Page 7 of 73 8-2013

1.4 Print Specifications

Print

Specifications TDP43HE (300 dpi)

TDP46HE (600 dpi)

Print head resolution 300 dots/inch (12 dots/mm)

600 dots/inch (24 dots/mm)

Printing method Thermal transfer and direct thermal

Dot size (width x length)

0.084 x 0.084 mm (1 mm = 12 dots)

0.042 x 0.042 mm (1 mm = 24 dots)

Print speed (inches per second)

2, 3, 4, 5, 6, 7, 8 ips selectable Up to 8 ips

2, 3, 4 ips selectable

up to 4 ips

Max. print width 104 mm (4.09”)

Max. print length 1854.2 mm (73”) 1016 mm (40”)

Printout bias Vertical: 1 mm max. Horizontal: 1 mm max.

1.5 Ribbon Specifications

Ribbon Specifications

Ribbon outside diameter 90 mm max.

Ribbon length 600 meter max.

Ribbon core inside diameter 1 inch (25.4 mm)

Ribbon width Max. 114.3 mm (4.5”)

Min. 25.4 mm (1.0”)

Ribbon wound type Ink coated inside wound

Ribbon end type Transparency


B20730-01 Page 8 of 73 8-2013

1.6 Media Specifications

1.6.1 Industrial model

Media Specifications TDP43HE (300 dpi)

TDP46HE (600 dpi)

Label roll capacity 208.3 mm (8.2”)

Media alignment Edge alignment

Media type Continuous, die-cut, black mark, fan-fold, notch

Media wound type Printing face outside wound

Media width

(label + liner)

Max. 118 mm (4.6”)

Min. 25.4 mm (1.0”)

Media thickness

(label + liner)

Max. 0.30 mm (11.8 mil)

Min. 0.06 mm (2.36 mil)

Media core diameter Max. 76.2 mm (3”)

Min. 25.4 mm (1”)

Label length Max. 1,854 mm (73”) Max. 1016 mm (40”)

Min. 5 mm (0.20”) Min. 5 mm (0.20”)

Label length

(peeler mode)

Max. 152.4 mm (6”)

Min. 25.4 mm (1”)

Gap height Min. 2 mm

Black mark height Min. 2 mm

Black mark width Min. 8 mm (0.31”)


B20730-01 Page 9 of 73 8-2013

2. Operations Overview

2.1 Unpacking and Inspection

This printer has been specially packaged to withstand damage during shipping. Please

carefully inspect the packaging and printer upon receiving the printer. Please retain the

packaging materials in case you need to reship the printer.

Unpacking the printer, the following items are included in the carton.

One printer unit

One Easy-Mark™ CD (Labeling Software)

One quick installation guide

Appropriate power cord(s)

One USB interface cable

One Windows driver disc, with user manuals

One user manual (hard copy)

One warranty card (not shown)

One Ink Ribbon (Hybrid)

One Utility Knife (CAUTION, SHARP!)

If any parts are missing, please contact Panduit Customer Service.


B20730-01 Page 10 of 73 8-2013

2.2 Printer Overview

2.2.1 Front View

1. LED indicators

2. LCD display

3. Front panel buttons

4. Label exit chute

5. Lower front cover

6. Printer right side cover

© P

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B20730-01 Page 12 of 73 8-2013

2.2.3 Rear View

1. Rear external label entrance chute

2. Parallel / Centronics interface

3. USB interface

4. Serial / RS-232C interface

5. Power cord socket

6. SD card slot

7. Ethernet interface

8. PS/2 interface

9. Power switch

© P

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B20730-01 Page 17 of 73 8-2013

2.5.2 Remove Used Ribbon

1. Break the ribbon between ribbon guide

plate and the ribbon rewind spindle.

Loading path for ribbon

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B20730-01 Page 22 of 73 8-2013

8. Close the print head mechanism. Make sure the latches are engaged securely.

9. Using the front display panel, set the media sensor type and calibrate the selected sensor.

(Please refer to section 3.1.2)

Note: Please calibrate the gap/black mark sensor when changing media.

Loading path for roll labels (printable surface facing up)

© P

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B20730-01 Page 24 of 73 8-2013

• Loading path for Roll Stand labels


B20730-01 Page 25 of 73 8-2013

2.7 Adjustment Knob

2.7.1 Print Head Pressure Adjustment Knob

The print head pressure adjustment knob has 5 levels of adjustment. Because the printer’s paper alignment is to the left side of mechanism, different media widths require different pressure to print correctly. Therefore it may require adjusting the pressure knob to get your best print quality. For example, if the label width is 4”, adjust both print head pressure adjustment knobs to the same level. If the label is less than 2” wide, increase the left side print head pressure by rotating the adjustment knob clockwise and decrease the right side pressure by rotating theadjustment knob counter-clockwise to level 1.

2.7.2 Print Head Burn Line Adjustment Knob

The print head burn line adjustment knobs are used to fine tune the print quality for different thickness of media. Turning the knobs adjusts the print head’s burn line forward or backward as it relates to the platen roller. Caution: Incorrectly adjusting these knobs can lead to poor print quality and may cause damage to the printer. Proceed with caution. The print head burn line default is set for general purpose printing media. Poor print quality when using thicker media may be due to the print head burn line not being at the optimized position. To improve the print quality, increase the head pressure or adjust the knobs counter-clockwise to move print head burn line toward the paper out direction then print again. Continue to adjust the burn line position and test print as necessary until the printout image is clear.

Print head burn line adjustment knobs


B20730-01 Page 26 of 73 8-2013

2.8 Using the Keyboard with PS/2 Interface 1. Turn off the power of printer.

2. Plug the keyboard with PS/2 interface cable into PS/2 connector on the rear of the

printer.

3. Turn on the printer.

4. After pressing the F1 key of the keyboard, the LCD of printer will display as

following.

File List 2/4

DRAM

> FLASH

CARD

5. Use up ↑�or down ↓�key of the keyboard to move “>” cursor and to select either

DRAM, FLASH or CARD that you previously saved file in and press Enter key of the

keyboard to list files.

6. Select the file and press Enter key to execute the .BAS file.

FLASH File List

TEST1.BAS

> TEST2.BAS

TEST3.BAS

7. Then, you can type the words or the number of the copy from keyboard by your .BAS file

program.

Press F1 key of the keyboard to start this function.

Press up ↑ or down ↓ key of the keyboard to move cursor of printer LCD display

to select the option.

Press Esc key of the keyboard to return the previous menu.

Press Enter key of the keyboard to enter/execute cursor located option.

Press Ctrl + C keys of the keyboard to restart the printer and back to “Ready” state.


B20730-01 Page 27 of 73 8-2013

3. Menu Function

Main Menu Overview

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B20730-01 Page 30 of 73 8-2013

Speed

6

Density

8

Direction

0

3.1.1-1 Speed:

Use this option to setup print speed. The increment/decrement is 1 ips. Press

key to raise the print speed, and press key to decrease print speed. Press

key to set it into printer. Press key to cancel the setting and return

to the previous menu.

Note: If printing from enclosed software/driver, the software/driver will send out the SPEED command, which will overwrite the setting set from the front panel.

3.1.1-2 Density:

Use this option to setup printing darkness. The available setting is from 0 to 15, and the step

is 1. Printer default density is 8.You may need to adjust your density based on selected

media. Press and to increase/decrease the printing darkness. Press

key to enable the setting. Press key to cancel the setting and

return to the previous menu.

Note: If printing from enclosed software/driver, the software/driver will send out the DENSITY command, which will overwrite the setting set from the front panel.

3.1.1-3 Direction:

The direction setting value is either 1 or 0. Use this option to setup the printout direction. Printer default printout direction is DIRECTION 0. Press key to set the direction as 1, and to set it as 0, and key to

enable the setting. Press key to cancel the setting and return to the previous

menu.

Print Setup 1/12

> Speed

Density

Direction

Print Setup 2/12

Speed

> Density

Direction

Print Setup 3/12

Speed

Density

> Direction


B20730-01 Page 31 of 73 8-2013

Print Mode 2/6

> Batch Mode

Peeler Mode

Cutter Mode

The following 2 figures are the printouts of DIRECTION 0 and 1 for your reference.

DIRECTION 0 DIRECTION 1

Note: If printing from enclosed software/driver, the software/driver will send out the command, which will overwrite the setting set from the front panel.

3.1.1-4 Print Mode: (None/Batch Mode/Peeler Mode/Cutter Mode/Cutter Batch)

This option is used to set the print mode. Printer default setting is Batch Mode. When

entering this list, the print mode on the right side of “ >” icon is the current printer setting.

Press and to select the different print mode and press button to

enable the setting. Press key to cancel the setting and return to the previous

menu.

Printer Mode Description

None Next label top of form is aligned to the print head burn line

location. (Tear Off Mode)

Batch Mode Once image is printed completely, label gap/black mark will

be fed to the tear plate location for tear away.

Peeler Mode Enable the label peel off mode.

Cutter Mode

Enable the label cutter mode.

Cutter Batch

Cut the label once at the end of the printing job.

Print Setup 4/12

Density

Direction

> Print Mode


B20730-01 Page 32 of 73 8-2013

Offset

+000

Shift Y

+000

Reference Y

000


3.1.1-5 Offset:

Print Setup 5/12

Direction

Print Mode

> Offset

This option is used to fine tune media stop location. Press the button to move the

cursor from left digit to right digit, and press the button to set the value from “+” to “-” or

“0” to “9”. Press the button to set the value into printer. Press key to

cancel the setting and return to the previous menu. The default value is +000.

Note: If printing from enclosed software/driver, the software/driver will send out the OFFSET command, which will overwrite the setting set from the front panel.

3.1.1-6 Shift X & Shift Y:

This option is used to fine tune print position. Press the button to move the cursor

from left digit to right digit, and press the button to set the value from “+” to “-” or “0”

to “9”. Press the button to set the value into printer. Press key to cancel the setting and return to the previous menu. The default value is +000.

Note: If printing from enclosed software/driver, the software/driver will send out the SHIFT command, which will overwrite the setting set from the front panel.

3.1.1-7 Reference X & Reference Y:

This option is used to set the origin of printer coordinate system horizontally and vertically.

Press the button to move the cursor from left digit to right digit, and press the

button to set the value from “0” to “9”. Press the button to set the value into

printer. Press key to cancel the setting and return to the previous menu. The default value is 000.

Print Setup 7/12

Offset

Shift X

> Shift

Y

Print Setup 9/12

Shift Y

Reference X

> Referenc Y


B20730-01 Page 33 of 73 8-2013

Code Page 11/41

> 850

852

860

Note: If printing from enclosed software/driver, the software/driver will send out the REFERENCE command, which will overwrite the setting set from the front panel.

3.1.1-8 Code Page:

Print Setup 10/12

Reference X

Reference Y

> Code Page

Use this option to set the code page of international character set. When entering this

list, the code page on the right side of “ >” icon is the current printer setting. Press the

and to select the code page, and press the button to

enable the setting. Press key to cancel the setting and return to the

previous menu.

Note: If printing from enclosed software/driver, the software/driver will send out the command, which will overwrite the setting set from the front

7-bit 8-bit

code page name International Character Set


USA USA 437 United States BRI British 850 Multilingual GER German 852 Slavic FRE French 860 Portuguese DAN Danish 863 Canadian/French ITA Italian 865 Nordic SPA Spanish

SWE Swedish SWI Swiss

Windows Code Page (SBCS) Windows Code Page (DBCS)



1252 Latin 1 950 Traditional Chinese

Big 5

1250 Central Europe 936 Simplified Chinese

GBK 1253 Greek 932 Japanese Shift-JIS 1254 Turkish 949 Korean 1251 Cyrillic

1255 Hebrew 1256 Arabic


B20730-01 Page 34 of 73 8-2013

Country 1/23

> 001

002

003

1257 Baltic 1258 Vietnam

ISO Code Page ISO Code Page



8859-1 Latin 1 8859-7 Greek 8859-2 Latin 2 8859-9 Turkish 8859-3 Latin 3 8859-10 Latin 6 8859-4 Baltic 8859-15 Latin 9 8859-5 Cyrillic

3.1.1-9 Country:

Print Setup 11/12

Reference Y

Code Page

> Country

Use this option to set the country code for the LCD display. Press the and to select the country code, and press the button to set the value into printer. When entering this list, the country code on the right side of “ >” icon is the current printer setting.. Press key to cancel the setting and return to the previous menu.

Code Country Code Country Code Country Code Country

001 USA 034 Spanish (Spain)

044 United

Kingdom 055 Brazil

002 Canadian-

French 036 Hungarian 045 Danish 061

English (International)

003 Spanish

(Latin America) 038 Yugoslavian 046 Swedish 351 Portuguese

031 Dutch 039 Italian 047 Norwegian 358 Finnish

032 Belgian 041 Switzerland 048 Polish

033 French

(France) 042 Slovak 049 German

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B20730-01 Page 36 of 73 8-2013

Print Speed

6

Tear Off

+000

Print Mode 1/4

> Tear Off

Peel Off

Cutter

3.1.2-2 Print Speed:

Print Setup 2/17

Darkness

> Print Speed

Tear Off

Use this option to setup print speed. The each increment/decrement is 1 ips. Press

key to raise the print speed, and press key to decrease print speed.

Press key to set it into printer. Press key to cancel the setting and


Note: If printing from enclosed software/driver, the software/driver will send out the

command, which will overwrite the setting set from the front panel.

3.1.2-3 Tear Off:

This option is used to fine tune media stop location. Press the button to

move the cursor from left digit to right digit, and press the button to set the value from

“+” to “-” or “0” to “9”. Press the button to set the value into printer. Press

key to cancel the setting and return to the previous menu. The default value is

+000.


3.1.2-4 Print Mode: (Tear Off / Peel Off / Cutter)

Print Setup 4/17

Print Speed

Tear Off

> Print Mode

This option is used to set the print mode. Printer default setting is Tear Off. When enter this

list, the print mode in the right side of “ >” icon is the printer current setting. Press

and to select the different print mode and press button to enable the

setting. Press key to cancel the setting and return to the previous menu.

Print Setup 3/17

Darkness

Print Speed

> Tear Off


B20730-01 Page 37 of 73 8-2013

Print Width

812 dot

Self Test …

Printing …

1/1

Printer Mode Description

Tear Off Next label top of form is aligned to the print head burnline

Peel Off

Enable the label peel off mode.

Cutter

Enable the label cutter mode.


3.1.2-5 Print Width:

Print Setup 5/17

Tear Off

Print Mode

> Print Width

This option is used to set print width. Press the button to move the cursor from left digit to right digit, and press the button to set the value from “0” to“9” or “dot” to “mm”. Press the button to set the value into printer. Press key to cancel the setting and return to the previous menu.

Note: If printing from enclosed software/driver, the software/driver will send out the

command, which will overwrite the setting set from the front panel.

3.1.2-6 List Fonts:

Print Setup 6/17

> List Fonts

List Images

List Formats

This feature is used to print current printer available fonts list to the label. The fonts are stored

in the printer’s DRAM, Flash or optional memory card. Press button to print the list.


B20730-01 Page 38 of 73 8-2013

Self Test …

Printing …

1/1

Self Test …

Printing …

1/1

Self Test …

Printing …

1/1

Control Prefix

< ~ > 7EH

3.1.2-7 List Images:

Print Setup 7/17

> List Images

List Formats

List Setup

This feature is used to print current printer available images list to the label. The images are

stored in the printer’s DRAM, Flash or optional memory card. Press button to print

the list.

3.1.2-8 List Formats:

Print Setup 8/17

> List Formats

List Setup

Control Prefix

This feature is used to print current printer available formats list to the label. The formats are

stored in the printer’s DRAM, Flash or optional memory card. Press button to print

the list.

3.1.2-9 List Setup:

Print Setup 9/17

> List Setup

Control Prefix

Format Prefix

This feature is used to print current printer configuration to the label. Press

button to print the list.

3.1.2-10 Control Prefix:

This option is used to set control prefix character. Press the button to move the

cursor from left digit to right digit, and press the button to set the value from “0” to “9”

or “A” to “F”. Press the button to set the value into printer. Press key to

cancel the setting and return to the previous menu.

Print Setup 10/17

List Formats

List Setup

> Control Prefix


B20730-01 Page 39 of 73 8-2013

Format Prefix

< ⋏ > 5EH

Delimiter Char

< , > 2CH

Media Power U 4/5

Length

> No Motion

Exit

3.1.2-11 Format Prefix:

This option is used to set format prefix character. Press the button to move the

cursor from left digit to right digit, and press the button to set the value from “0” to “9”

or “A” to “F”. Press the button to set the value into printer. Press key to

cancel the setting and return to the previous menu.

3.1.2-12 Delimiter Char:

This option is used to set delimiter character. Press the button to move the cursor

from left digit to right digit, and press the button to set the value from “0” to “9” or “A” to

“F”. Press the button to set the value into printer. Press key to cancel

the setting and return to the previous menu.

3.1.2-13 Media Power Up:

Print Setup 13/17

Format Prefix

Delimiter Char

> Media Power Up

This option is used to set the action of the media when you turn on the printer. Printer default

setting is No Motion. When entering this list, the mode on the right side of “ >” icon is the

current printer setting. Press and to select the different print mode and

press button to enable the setting. Press key to cancel the setting and


Selection Description

Feed

Printer will advance one label

Calibration

Printer will calibration the sensor levels, determine length

Print Setup 11/17

List Setup

Control Prefix

> Format Prefix

Print Setup 12/17

Control Prefix

Format Prefix

> Delimiter Char


B20730-01 Page 40 of 73 8-2013

Head Close 4/5

Length

> No Motion

Exit

Label Top

+000

Length Printer determine length and feed label

No Motion

Printer will not move media

3.1.2-14 Head Close:

This option is used to set the action of the media when you close the printhead. Printer

default setting is No Motion. When entering this list, the mode on the right side of “ >” icon is

the current printer setting. Press and to select the different print mode and

press button to enable the setting. Press key to cancel the setting

and return to the previous menu.

Selection Description

Feed

Printer will advance one label

Calibration

Printer will calibration the sensor levels, determine length

Length Printer determine length and feed label

No Motion

Printer will not move media

3.1.2-15 Label Top:

This option is used to adjust print position vertically on the label. Press the button to

move the cursor from left digit to right digit, and press the button to set the value from

“+” to “-” or “0” to “1/2”. Press the button to set the value into printer. Press

key to cancel the setting and return to the previous menu. The default value is

+000 and range is -120 to +120 dots.

Print Setup 14/17

Delimiter Char

Media Power Up

> Head Close

Print Setup 15/17

Media Power Up

Head Close

> Label Top

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B20730-01 Page 45 of 73 8-2013

Bline Mode 1/4

> Automatic

Manual

Pre-Printed

Bline Mode

Automatic

B. Bline (Black Line) Mode

Calibration 2/4

Gap Mode

> Bline Mode

Cont. Mode

Press the and buttons to scroll the cursor to the sensor type. Press the

button to enter the black-mark sensor calibration mode.

B-1 Automatic

When entering the [Automatic] option, you will see following message and printer will feed the black mark label to calibrate the sensor sensitivity automatically. When calibration process is completed, the LCD screen will return to the previous menu.

B-2 Manual

In case “Automatic” sensor calibration cannot apply to the media, please use

“Manual” function to calibrate the bline sensor manually.

Bline Mode 2/4

Automatic

> Manual

Pre-Printed

When entering [Manual] option, you will see following message. Please complete these steps :

Paper Len.

00151 dot

1. Press the button to move the cursor from left digit to right digit, and

press the button to set the value from “0” to “9” and the “dot/ mm/ inch”.

Press the button to set the paper length into the printer.

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B20730-01 Page 47 of 73 8-2013

Cont. Mode 1/3

> Automatic

Manual

Exit

B-3 Pre-Printed

This function can set the paper length and gap size before auto-calibrate the

sensor sensitivity. It can to get the sensor sensitivity accurately.

Bline Mode 3/4

Manual

> Pre-Printed

Exit

When entering [Pre-Printed] option, you will see following message. Please complete these steps :

Paper Len.

00812 dot



Press the button to set the paper length into the printer.

Bline Size

0024 dot



Press the button to set the gap size into the printer.

Bline Mode

Pre-Printed

3. Then, printer will feed labels to calibrate the sensor sensitivity automatically. When calibration is completed, the LCD screen will return to the previous menu.

C. Cont. (Continuous media) Mode

Press the and buttons to scroll the cursor to the sensor type. Press

the button to enter the continuous media sensor calibration mode.

Calibration 3/4

Bline Mode

> Cont. Mode

Exit


B20730-01 Page 48 of 73 8-2013

C-1 Automatic

When entering the [Automatic] option, you will see following message

and printer will calibrate the sensor sensitivity automatically. When

calibration process is completed, the LCD screen will return to the

previous menu.

Cont. Mode

Automatic

C-2 Manual

In case “Automatic” sensor calibration cannot apply to the media, please use “Manual” function to calibrate the sensor manually.

Cont. Mode 2/3

Automatic

> Manual

Exit

When entering [Manual] option, you will see following message. Please complete these steps :

Cont. Mode

Remove Label

Intensity x

Ref. Level xxx

1. Remove the continuous label. Press

the button to set the value into the printer.

Cont. Mode

Scan Paper

Intensity x

Ref. Level xxx

2. Then, put the continuous label under the media sensor. Press the

button to set the value into the printer.

Cont. Mode

Complete

Intensity x

Ref. Level xxx

3. The sensor calibration is complete.

Press the button the LCD screen will return to the previous menu.

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3.1.4

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B20730-01 Page 50 of 73 8-2013

Parity 1/4

> None

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Even

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2

Exit

3.1.4-2 Parity

This option is used to set the RS-232 parity. The default setting is “None”. Press and

buttons to select the different parity and press button to set the value into printer. When you enter this list, the parity in the right side of “>” is the printer current setting.

Press key to cancel the setting and return to the previous menu.

3.1.4-3 Data Bits

This option is used to set the RS-232 Data Bits. The default setting is “8” data bits. Press

and buttons to select the different Data Bits and press button to set the value into printer. When you enter this list, the Data Bits in the right side of “>” icon is

the printer current setting. Press key to cancel the setting and return to the previous menu.

3.1.4-4 Stop Bit(s)

This option is used to set the RS-232 Stop Bits. The default setting is “1” stop bit. Press

and buttons to select the different Stop Bits and press button to set the value into printer. When you enter this list, the option in the right side of “>” icon is the

printer current setting. Press key to cancel the setting and return to the previous menu.

Serial Comm. 2/5

Baud Rate

> Parity

Data Bits

Serial Comm. 3/5

Baud Rate

Parity

> Data Bits

Serial Comm. 4/5

Parity

Data Bits

> Stop Bit(s)

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3.1.5

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B20730-01 Page 52 of 73 8-2013

Configure 1/3

> DHCP

Static IP

Exit

Subnet Mask

000.000.000.000

Gateway

000.000.000.000

Configure 2/3

DHCP

> Static IP

Exit

3.1.5-4 Configure: (DHCP / Static IP)

Use this menu to set the printer’s DHCP and Static IP.

3.1.5-5 DHCP

Press the and buttons to select the DHCP function and press to

enter. Press key to cancel the setting and return to the previous menu.

DHCP

SELECT: YES

MENU: NO

Press button the printer will set DHCP and restart to reset the setting.

Press button to return to the previous menu.

3.1.5-6 Static IP

Use this menu to set the printer’s IP address, subnet mask and gateway.

Ethernet 2/3

Status

> Configure

Exit

Press and buttons to select the different options and press

button to enter the option. Press key to cancel the setting and return to the previous menu.

Press button to move the cursor from left to right digits and press the

button to scroll the value from “0” to “9”. Press button to next setting.

Ethernet 2/4

Status

> Configure

Reset

IP Address

000.000.000.000

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SELE

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B20730-01 Page 54 of 73 8-2013

DEMO.TTF

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DOWN: Delete

DEMO.BAS

406 Byte(S)

DOWN: Delete

SELECT: Run

Avail. Memory

DRAM: 256 KB

FALSH: 6656 KB

CARD: 0 KB

File Manager 3/4

File List

Avail. Memory

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File List 1/4

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Del. All Files

SELECT: YES

MENU: NO

To delete the file：Please follow the order to press the button.

To run the file (.BAS)：Please follow the order to press the button.

3.2.2 Avail. Memory

Use this menu to show available memory space.

File Manager 2/4

File List

> Avail. Memory

Del. All Files

3.2.3 All Files

Use this menu to delete all files. Press button to delete all files in the device. Press

to cancel deleting files and go back to previous menu.

FLASH File List

> DEMO.TTF

DEMO.BAS

FLASH File List

DEMO.TTF

> DEMO.BAS

© P

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B20730-01 Page 58 of 73 8-2013

Initialization

SELECT YES

MENU NO

Initializing …

3.5.1 Initialization

Service 1/3

> Initialization

Mileage Info.

Exit

The printer settings are restored to defaults as below once printer is initialized.

Note : When printer initialization is done, please calibrate the gap or black mark sensor before printing.

Parameter Default setting

Speed TDP43HE / TDP43HE/E：� 4 IPS (101.6 mm/sec)

TDP46HE / TDP46HE/E：� 3 IPS (76.2 mm/sec)

Density 8

Label width 4.00”(101.6mm)

Label height 4.00”(101.6mm)

Sensor type Gap sensor

Gap setting 0.12”(3.0mm)

Print direction 0

Reference point 0,0(upper left corner)

Offset 0

Print mode Batch mode

Serial port settings 9600 bps, none parity, 8 data bits, 1 stop bit

Code page 850

Country code 001

Clear flash memory No

Shift X 0

Shift Y 0

Gap sensor

sensitivity

3 (Will be reset. Need to re-calibrate the gap)

Bline sensor

sensitivity

2 (Will be reset. Need to re-calibrate the gap)

Language English

IP address DHCP


B20730-01 Page 59 of 73 8-2013

Mileage: (m)

4016

Labels: (pcs.)

51698

3.5.2 Mileage Info.

Use this option to check the printed mileage (displayed in meter).

Service 1/3

Initialization

> Mileage Info.

Exit

4. Diagnostic Tool

The Diagnostic Utility is a toolbox that allows users to explore the printer’s settings and status; change printer settings; download graphics, fonts, and firmware; create printer bitmap fonts; and to send additional commands to the printer. Using this convenient tool, you can explore the printer status and settings and troubleshoot the printer. The Diagnostic Utility is located on the provided driver disc, in the “Utility” folder.

Note: This utility works with printer firmware V6.00 and later versions.


B20730-01 Page 60 of 73 8-2013

4.1 Start the Diagnostic Tool

1. Double click on the Diagnostic tool icon to start the software.

2. There are four features (Printer Configuration, File Manager, Bitmap Font Manager, Command Tool) included in the Diagnostic utility.

Features tab

Interface

Printer functions

Printer setup

Printer Status


B20730-01 Page 61 of 73 8-2013

4.2 Printer Function (Calibrate sensor, Ethernet setup, RTC setup………)

1. Select the PC interface connected with printer.

2. Click the “Function” button to setting.

3. The detail functions in the Printer Function Group are listed as below.

Function Description

Calibrate Sensor Calibrate the sensor specified in the Printer Setup group media sensor field

Ethernet Setup

Setup the IP address, subnet mask, gateway for the on board Ethernet (Please refer to next section)

RTC Time Synchronize printer Real Time Clock with PC

Print Test Page Print a test page

Reset Printer Reboot printer

Factory Default Initialize the printer and restore the settings to factory default.

Dump Text To activate the printer dump mode.

Ignore AUTO.BAS Ignore the downloaded AUTO.BAS program

Configuration Page Print printer configuration

Note: For more information about Diagnostic Tool, please refer to the diagnostic utility quick start guide in the CD disk \ Utilities directory.

5. Setting Ethernet by Diagnostic Utility The Diagnostic Utility is enclosed in the CD disk \Utilities directory. Users can use Diagnostic Tool to setup the Ethernet by RS-232, USB and Ethernet interfaces. The following contents will instruct users how to configure the Ethernet by these three interfaces.


B20730-01 Page 62 of 73 8-2013

5.1 Using USB interface to setup Ethernet interface 1. Connect the USB cable between the computer and the printer.

2. Turn on the printer power.

3. Start the Diagnostic Utility by double clicking on the icon. Note: This utility works with printer firmware V6.00 and later versions.

4. The Diagnostic Utility default interface setting is USB interface. If USB interface is connected with printer, no other settings need to be changed in the interface field.

5. Click on the “Ethernet Setup” button from “Printer Function” group in Printer Configuration tab to setup the IP address, subnet mask and gateway for the on board Ethernet.


B20730-01 Page 63 of 73 8-2013

5.2 Using RS-232 interface to setup Ethernet interface

5. Connect the computer and the printer with a RS-232 cable.


7. Start the Diagnostic Utility by double clicks on the icon.


8. Select “COM” as interface then click on the “Setup” button to setup the serial port baud rate, parity check, data bits, stop bit and flow control parameters.

9. Click on the “Ethernet Setup” button from printer function of Printer Configuration tab to setup the IP address, subnet mask and the gateway for the on board Ethernet.


B20730-01 Page 64 of 73 8-2013

5.3 Using Ethernet interface to setup Ethernet interface 10. Connect the computer and the printer to the LAN.


12. Start the Diagnostic Utility by double clicks on the icon.


13. Select “Ethernet” as the interface then click on the “Setup” button to setup the IP address, subnet mask and gateway for the on board Ethernet.

14. Click the “Discover Device” button to explore the printers that exist on the network.

15. Select the printer in the left side of listed printers, the correspondent IP address will be shown in the right side “IP address/Printer Name” field.

16. Click “Change IP Address” to configure the IP address obtained by DHCP or static.


B20730-01 Page 65 of 73 8-2013

The default IP address is obtained by DHCP. To change the setting to static IP address, click “Static IP” radio button then enter the IP address, subnet mask and gateway. Click “Set IP” to take effect the settings.

Users can also change the “Printer Name” by another model name in this field, then click “Set Printer Name” to take effect this change. Note: After clicking the “Set Printer Name” or “Set IP” button, printer will reset to take

effect the settings.

17. Click “Exit” button to exit the Ethernet interface setup and go back to Diagnostic Tool main screen.

Factory Default button

This function will reset the IP, subnet mask, gateway parameters obtained by DHCP and reset the printer name.

Web setup button

Except to use the Diagnostic Utility to setup the printer, you can also explore and configure the printer settings and status or update the firmware with the IE or Firefox web browser. This feature provides a user friendly setup interface and the capability to manage the printer remotely over a network.


B20730-01 Page 66 of 73 8-2013

6. Troubleshooting

6.1 Common Problems

The following guide lists the most common problems that may be encountered when operating this printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance.

Problem Possible Cause Recovery Procedure

Power indicator does not illuminate

The power cord is not properly connected.

Plug the power cord in printer and outlet. Switch the printer on.

Carriage Open The printer carriage is open. Please close the print carriage.

No Ribbon Running out of ribbon. The ribbon is installed incorrectly.

Supply a new ribbon roll. Please refer to the steps in user’s manual

to reinstall the ribbon.

No Paper Running out of label. The label is installed incorrectly. Gap/black mark sensor is not

calibrated.

Supply a new label roll. Please refer to the steps in user’s manual

to reinstall the label roll. Calibrate the gap/black mark sensor.

Paper Jam Gap/black mark sensor is not set properly.

Make sure label size is set properly. Labels may be stuck inside the

printer mechanism.

Calibrate the gap/black mark sensor. Set label size correctly.

Take Label Peel function is enabled. Panduit does not offer a Peeler module, at this time.

Change Print Mode to None or Batch

UP :

DOWN :

MENU :

Cutter function is enabled. Panduit does not offer a Cutter module, at this time.

Change Print Mode to None or Batch


B20730-01 Page 67 of 73 8-2013

Not Printing Cable is not well connected to serial or USB interface or parallel port.

The serial port cable pin configuration is not pin to pin connected.

Re-connect cable to interface. If using serial cable,

- Please replace the cable with pin to pin connected.

- Check the baud rate setting. The default baud rate setting of printer is 9600,n,8,1.

If using the Ethernet cable,

- Check if the Ethernet RJ-45 connector green LED is lit on..

- Check if the Ethernet RJ-45 connector amber LED is blinking.

- Check if the printer gets the IP address when using DHCP mode.

- Check if the IP address is correct when using the static IP address.

- Wait a few seconds let the printer get the communication with the server then check the IP address setting again.

Chang a new cable. Ribbon and media are not compatible. Verify the ribbon-inked side. Reload the ribbon again. Clean the printhead. The print density setting is incorrect. Printhead’s harness connector is not well

connected with printhead. Turn off the printer and plug the connector again.

Check if the stepping motor is plugging in the right connector.

Check your program if there is a command PRINT at the end of the file and there must have

CRLF at the end of each command line.

Memory full ( FLASH / DRAM )

The space of FLASH/DRAM is full. Delete unused files in the FLASH/DRAM. The max. numbers of file of DRAM is 256 files.

- The max. user addressable memory space of DRAM is 2048KB.

The max. numbers of file of FLASH is 256 files.- The max. user addressable memory

space of FLASH is 6656 KB.

SD card is unable to use

SD card is damaged. SD card doesn’t insert correctly. Use the non-approved SD

card manufacturer.

Use the supported capacity SD card. Insert the SD card again. The supported SD card spec and the

approved SD card manufacturers, please refer to section 2.2.3.

PS/2 port does not work

Did not turn off power prior to plug in the PS/2 keyboard. PS/2 keyboard is damaged. PS/2 keyboard doesn’t plug-

in correctly. There is no BAS file in the printer.

Turn off printer power prior to plug in the PS/2 keyboard. Plug the PS/2 keyboard again. Make sure the keyboard is fine. Make sure if there is any BAS file

downloaded into printer.


B20730-01 Page 68 of 73 8-2013

Poor Print Quality Ribbon and media is loaded incorrectly Dust or adhesive accumulation on

the print head. Print density is not set properly. Printhead element is damaged. Ribbon and media are incompatible. The printhead pressure is not

set properly.

Reload the supply. Clean the printhead. Clean the platen roller. Adjust the print density and print speed. Run printer self-test and check the print head

test pattern if there is dot missing in the pattern.

Change proper ribbon or proper label media. Adjust the printhead pressure adjustment knob.o If the left side printout is too light,

please adjust the left side pressure adjustment knob to the higher index (higher pressure). If the pressure adjustment knob has been adjust to index “5” and the poor print quality is still at the left side of the printout, please adjust the pressure adjustment knob to index “1” and use the Z-axis adjustment knob to fine tune the pressure.

o If the right side printout is too light, please adjust the right side pressure adjustment knob to the higher index (higher pressure) to improve the print quality.

If the label thickness is more than 0.22 mm, the print quality might be not good enough, please adjust the heater line adjustment screw counter clockwise to get the best print quality.

The release lever does not latch the printhead properly.

LCD panel is dark but

the LEDs are “ON”

The printer initialization is unsuccessful.

Turn the printer “OFF” and “ON” again. Initialize the printer.

LCD panel is dark and

the LEDs are “ON”, but the label is feeding forward

The LCD panel harness connector is loose.

The LCD panel harness connector is plugged upside down.

Ribbon end sensor doesn’t work

The ribbon sensor hole is covered with dust.

Clear the dust in the sensor hole by the blower.

Label feeding is not stable (skew) when printing

The media guide does not touch the edge of the media.

If the label is moving to the right side, pleasemove the label guide to left.

If the label is moving to the left side, pleasemove the label guide to right.

Skip labels when printing

Label size is not specified properly. Sensor sensitivity is not set properly. The media sensor is covered with

dust.

Check if label size is setup correctly. Calibrate the sensor by Auto Gap or

Manual Gap options. Clear the GAP/Black mark sensor by blower.


B20730-01 Page 69 of 73 8-2013

The vertical printing position is incorrect

Media sensor sensitivity is not set properly.

Label size is incorrect. The vertical offset setting in the driver

is incorrect.

"Set the correct label size. Adjust the Top Offset (Print Features) or

Label Offset (Print Properties Advanced Setup) parameters, within the “Print” windows.

The horizontal printing position is

incorrect

Wrong label size setup. The parameter Shift X in LCD menu

is incorrect. The Left Offset setting, within

“Features”, in incorrect.

Set the correct label size. Press [MENU] [SELECT] x 3 [DOWN] x

5 [SELECT] to fine tune the parameter of Shift X.

Adjust “Left Offset” (Print Features).

Missing printing on the left or right

side of label

Wrong label size setup. Set the correct label size.

Real Time Clock time is incorrect when rebooting

the printer

The battery has run down. Check if there is a battery on the main board.

Multi interface board doesn’t work

The installation is incorrect. Check if the board is plugged in the right connector.

Power and Error LEDs are blinking fast

Power switch OFF and ON too fast. Turn off the printer and wait all LEDs are dark, and turn on the printer again.

Wrinkle Problem Printhead pressure is incorrect. Ribbon installation is incorrect. Media installation is incorrect. Print density is incorrect. Media feeding is incorrect.

Please refer to the next chapter. Please set the suitable density to have

good print quality. Make sure the label guide touch the edge of

the media guide. Gray line on

the blank label The printhead is dirty. The platen roller is dirty.

Clean the printhead when changing a new label roll

Clean the platen roller when changing a new label roll

Irregular printing The printer is in Hex Dump mode. The RS-232 setting is incorrect.

Turn off and on the printer to skip the dump mode.

Re-set the RS-232 setting.

6.2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles

This printer has been fully tested before delivery. There should be no ribbon wrinkle presented on the media for general-purpose printing application. Ribbon wrinkle is related to the media thickness, print head pressure balance, ribbon film characteristics, print darkness setting…etc. In case the ribbon does wrinkle, please follow the instructions below to adjust the printer parts.

© P

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DP43HE/E,TDP46HE/E

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B20730-01 Page 72 of 73 8-2013

7. Maintenance

This session presents the cleaning tools and methods to maintain your printer.

1. Please use one of following materials to clean the printer:

Cotton swab

Lint-free cloth

Vacuum / Blower brush

100% ethanol

Panduit Cleaning Kit (PRT-CLN)

2. The cleaning process is described as follows:

Printer Part Method Interval Print Head 1. Always turn off the printer before

cleaning the print head. 2. Allow the print head to cool for a

minimum of one minute. 3. Use a cotton swab (Head cleaner pen)

and 100% ethanol to clean the print head surface.

Clean the print head when changing a new label roll

Platen Roller 1. Turn the power off. 2. Rotate the platen roller and wipe it

thoroughly with 100% ethanol and a cotton swab, or lint-free cloth.

Clean the platen roller when changing a new label roll

Tear Bar/ Peel Bar

Use the lint-free cloth with 100% ethanol to wipe it.

As needed


B20730-01 Page 73 of 73 8-2013

Sensor Compressed air or vacuum Monthly

Exterior Wipe it with water-dampened cloth As needed

Interior Brush or vacuum As needed Note:

Do not touch printer head by hand. If you accidentally touch it, please use ethanol to clean it. Please use 100% Ethanol. DO NOT use medical alcohol, which may damage the printer

head. Regularly clean the print head and supply sensors once change a new ribbon to keep

printer performance and extend printer life.

tdp43he, tdp43he/e, tdp46he and tdp46h e/e thermal ...0.pdf · r printer value, pan d. conseq ct....

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