tdi, the insurance industry & disaster response jack evins texas department of insurance
TRANSCRIPT
TDI, THE INSURANCE TDI, THE INSURANCE INDUSTRY & INDUSTRY &
DISASTER RESPONSEDISASTER RESPONSE
JACK EVINS
TEXAS DEPARTMENT OF INSURANCE
TOPICS - OVERVIEWTOPICS - OVERVIEW
TDI’s role regarding disastersTDI’s role regarding disasters
Coordination with the insurance Coordination with the insurance industryindustry
Disaster-related resourcesDisaster-related resources
Other issues/questionsOther issues/questions
TEXAS’ DISASTER EXPOSURESTEXAS’ DISASTER EXPOSURES
TDI’s Role Regarding DisastersTDI’s Role Regarding Disasters
Coordination with other state/federal Coordination with other state/federal agenciesagencies
Loss prevention/mitigationLoss prevention/mitigation
Solvency monitoringSolvency monitoring
Consumer assistanceConsumer assistance
Complaints & market conduct monitoringComplaints & market conduct monitoring
Outreach activitiesOutreach activities
TDI, the Industry & DisastersTDI, the Industry & Disasters
Texas State Disaster Coalition (TSDC)Texas State Disaster Coalition (TSDC) Established in early 2001Established in early 2001 Broad membershipBroad membership
State government State government (TDI, GDEM, Office of Atty. Gen’l, et al)(TDI, GDEM, Office of Atty. Gen’l, et al)
Emergency management organizationsEmergency management organizations InsurersInsurers Trade groupsTrade groups
Quarterly meetingsQuarterly meetings
TDI, the Industry & DisastersTDI, the Industry & Disasters
TSDC: Issues AddressedTSDC: Issues Addressed Coordinated disaster planCoordinated disaster plan Information sharingInformation sharing Post-event access to impacted areasPost-event access to impacted areas Adjuster licensingAdjuster licensing Industry preparednessIndustry preparedness Annual disaster plan surveyAnnual disaster plan survey
TDI Disaster Survey
Does the company have a disaster response plan?
How the company will address increased claims activity?
How claims will be handled? How staff will be trained regarding Texas-
specific insurance coverages?
TDI Disaster Survey
Does the company have a business continuity plan?
How the plan been reviewed in the last 12 months?
Is the plan tested periodically? Does the plan assign restoration priority
to all significant business activities?
TDI, the Industry & DisastersTDI, the Industry & Disasters
Responding to the 2005 hurricanesResponding to the 2005 hurricanes TSDC conference callsTSDC conference calls Insurance assistance centersInsurance assistance centers Data callsData calls Commissioner bulletinsCommissioner bulletins TDI & SIIS websitesTDI & SIIS websites
TDI, the Industry & DisastersTDI, the Industry & Disasters
Dealing with billing/collection issuesDealing with billing/collection issues Bills/payments undeliverableBills/payments undeliverable Delayed delivery of cancellation Delayed delivery of cancellation
notices notices Final audits unavailableFinal audits unavailable Billing systems & geographical billing Billing systems & geographical billing
blocks blocks
Disaster Resources on the WebDisaster Resources on the Web
Disaster Resources on the WebDisaster Resources on the Web
Disaster Resources on the WebDisaster Resources on the Web
Disaster Resources on the WebDisaster Resources on the Web
Disaster Resources on the WebDisaster Resources on the Web
Disaster Resources on the WebDisaster Resources on the Web
Other Issues/QuestionsOther Issues/Questions
Agents “out of trust”Agents “out of trust”
Handling TDI complaintsHandling TDI complaints
Report fraud! Report fraud! 1-888-327-8818 1-888-327-8818
or online ator online at www.tdi.state.tx.us/fraud/onlinereport.htmlwww.tdi.state.tx.us/fraud/onlinereport.html
Other questions?Other questions?
CONTACT TDICONTACT TDI
On the web: On the web: www.tdi.state.tx.uswww.tdi.state.tx.us
By phone: By phone: 1-800-252-34391-800-252-3439
Personal contact:Personal contact:[email protected]@tdi.state.tx.us512-463-6580512-463-6580
Thank you!Thank you!