tcmh corporate profile (latest 080913) lr

Corporate Profile

Touching Lives Everywhere We Go

Tan Chong Motor Holdings Berhad (TCMH) was incorporated in Malaysia on 14 October 1972. From its humble beginning as the distributor of small motor vehicles back in the 1950s, TCMH Group (the Group) is today one of the largest national conglomerates involved in a myriad of business activities; from the assembly and marketing of motor vehicles and auto parts manufacturing to property development as well as trading in various heavy machineries, industrial equipment and consumer products - both locally and abroad. As part of a restructuring exercise to strengthen our foothold as an industry major player; in 1998 various business interests of TCMH abroad were eventually demerged and subsequently listed on The Stock Exchange of Hong Kong Limited under the Tan Chong International Limited flagship. This was followed by the demerger of its automotive parts division, non-motor division involving cosmetics, undergarments, and the distribution of heavy machinery as well as tourism-related businesses; which was subsequently listed on the Main

Board of Bursa Malaysia Berhad in 1999 under APM Automotive Holdings Berhad and Warisan TC Holdings Berhad respectively. These exercises have enabled the Group to realign its focus on motor industry business.

TCMH is basically an investment holding company and the Group’s current principal activities among others are; assembly and distribution of motor vehicles, provision of after-sales services and motor related financial services such as hire purchase, an insurance agency, and leasing.

On top of that, the Group is the franchise holder and exclusive distributor of Nissan passenger and light commercial vehicles as well as Renault vehicles in Malaysia, with 98 sales branches and authorized dealership outlets nationwide; supported by 91 after-sales service centres. In addition, we are also the franchise holder and exclusive distributor for trucks and buses under the UD Trucks and Silverbus brands, with 12 sales centres and 16 sales dealers, supported by 10 after-sales service centres and 36 authorised

service dealers; with a market share of 15% for heavy commercial vehicles (HCV), 8% for light commercial vehicles (LCV) and 33% for buses, thus establishing us as one of the leading commercial vehicle distributors in Malaysia.

The two assembly plants in Segambut (Kuala Lumpur) and Serendah (Selangor) have very close capacity; both plants together can deliver 100,000 units a year with additional shift and reasonable overtime; the Group’s vehicles sales enjoyed a market share of 11.93% for non-national cars and 5.21% for the industry-wide market as of September 2012.

OVERSEAS VENTURE

Having served Malaysian consumers for over three decades, we at the TCMH Group have since spread our wings globally. Beginning in 2005, the Group had made significant inroads into the overseas market by expanding our automotive business operations overseas with the assembly of bus chassis and sale of buses in Vietnam,

About Us

2 | CORPORATE PROFILE

besides the provision of automotive workshop services in Cambodia and Thailand. And in December 2009, we successfully obtained an Investment Certificate from the Danang Industrial and Export Processing Zones Authority, Vietnam to undertake the manufacturing, assembly and sale of buses, trucks and passenger cars, as well as provision of after-sales services and sale of spare parts. For this purpose, the Group has leased a piece of industrial land in Danang City, Vietnam. A year later, TCMH Group entered into Distribution Agreements with Nissan Motor Co, Ltd in March 2010 that granted us the sole and exclusive rights to distribute completely built-up (CBU) Nissan brand vehicles for the Cambodia and Laos markets.

Whilst in October 2010, the Group successfully acquired 74% charter capital in Nissan Vietnam Co., Ltd (NVL) with the remaining 26% held by Nissan Motor Co., Ltd. NVL is principally involved in the importation and distribution of Nissan vehicles in Vietnam.

In December 2010, Tan Chong Motorcycles (Laos) Co Ltd, a wholly-owned subsidiary was established in the Savan-Seno Special Economic Zone in Lao PDR that allows the Group to undertake the assembly, sale and distribution of SYM (Sanyang Industry Co.Ltd) motorcycles.

TAN CHONG MOTOR HOLDINGS BERHAD (12969-P)

62-68 Jalan Ipoh, 51200 Kuala Lumpur, MalaysiaTelephone : +603 4047 8888Facsimile : +603 4047 8800Email : [email protected]

Our Core ValuesMaking a Difference is Our Lifetime Quest

Over the years since our inception, TCMH Group has experienced significant chapters of remarkable transformation. Just as our business portfolio has grown and diversified, so have the people who work for us.

Our people’s diversity in terms of background, thoughts, experience, and ideas not only allows us to integrate everyone into all our business practices but also helps us to shape the culture and define the character of our company.

We take pride in providing a working ambiance where diversity and inclusion are valued and leveraged in fostering leadership, excellence and innovation; thereby enabling us to deal, cope, and manage our future business challenges.

CUSTOMERSWe will continuously surpass customers’ expectations.

LEADERSHIPWe will inspire and lead by example.

EXCELLENCEWe will continuously strive to better ourselves in delivering outstanding performance, products and services.

RESPECTWe will value, care and respect each other and our diversity.

INTEGRITYWe will do what we say we will do, and will be responsible for all our actions through the practice of professional work ethics.

TEAMWORKWe are one team, sharing one vision.

INNOVATIONWe will continuously find ways to excite and entice our customers through breakthrough thinking and innovative ideas.

CORPORATE PROFILE | 3

Our MilestonesTouching lives everywhere we go


1957Tan Chong & Co, a partnership of the Tan brothers, was appointed sole distributor of Nissan/Datsun in Malaysia, the first Japanese cars sold in Malaysia

1959The Tan brothers incorporated their partnership business into a limited company

1970Nissan/Datsun became the best selling model in Malaysia

1974Tan Chong Motor Holdings Berhad was listed on the Kuala Lumpur Stock Exchange

1976Assembly plant in Segambut beganoperations

1977Assembly and marketing of Nissan Diesel trucks and buses

1993Segambut Assembly Plant received ISO 9002 (Quality Systems) certification, the first motor assembly plant in South-East Asia to be accredited

1994Export of locally-assembled Nissan C22 Vanette to East Asia countries such as Papua New Guinea, Brunei, Fiji and Bangladesh

2003a. A Master Agreement with Renault

S.A.S. in respect of manufacturing, marketing and servicing of Renault cars in Malaysia

b. Joint venture in Thailand via TC Capital (Thailand) Company Ltd for provision of equipment leasing

2004In less than 15 months the Kangoo CKD went from project to reality. Renault and TC Euro Cars Sdn Bhd inaugurated the locally-assembled Kangoo in Malaysia. This investment in the locally-assembled Kangoo constitutes the first CKD production for Renault in the ASEAN region

2006a. Ground breaking

ceremony on 28 February 2006 for the new plant at Serendah, Selangor

b. Opened the first overseas after-sales service centre in Cambodia under the brand name of E-Garage

2007The Serendah Plant started production and rolled out the first model, Nissan Latio

2009The Serendah Assembly Plant received ISO 14001 (Environmental Management Systems) and ISO 9001 (Quality Management System) certifications

2010 a. The appointment as sole and

exclusive distributor for Nissan vehicles in the Kingdom of Cambodia and Lao People’s Democratic Republic

b. Ground breaking ceremony on 30 June 2010 for the Group’s first overseas vehicle assembly plant in Danang, Vietnam

c. Signing of agreement on 22 September 2010 in Hanoi, Vietnam to acquire 74% charter capital in Nissan Vietnam Co Ltd

OUR MILESTONESCORPORATE PROFILE | 5

CORPORATE SUSTAINABILITY

These principles are strongly embedded in our approach to sustainability, which mirrors our commitment to operating our business responsibly so that our future generations can continue to enjoy a greener environment and a stable climate. By actively pursuing and executing operations that would encourage and lead us in an environmentally and socially responsible direction, we will innovate to deliver sustainable products and services to all our stakeholders, locally and abroad. By doing so, we will continuously reduce our carbon footprint and impact on the environment while creating value for our business and the communities in which we operate.

Over the years, while we were developing and growing our core business, the management of TCMH Group has never lost sight of the fact that our foundation is built through the people. Hence, we at TCMH are driven by a powerful passion for the community and the environment in which we operate. We position the Group’s Corporate Social Responsibility at the heart of our culture and that forms an integral part of our core values where the programmes are clearly steered towards this direction.

This manifests our serious and ongoing commitment to our valued clients, shareholders, employees and communities; as we are motivated to perform with the highest standards of good governance and ethics, providing products and services that meet the rising expectations of our stakeholders, attracting and retaining quality talents within the Group; extending meaningful support to our communities as well as improving the social and environmental impacts of our business practices.

LEARNING AND DEVELOPMENT

Having said that, TCMH also places great emphasis on creating and developing career opportunities and growth for all our employees within the Group. Chartered by both our committed top management and employees themselves; our focus is to build and grow unity and harmony within the Group through Human Capital with the goal to continuously develop the competencies of each and every employee while promoting lifelong employment.

The role of learning and development under Human Capital is to facilitate and strategically implement relevant and unique customised programmes, according to the level of the employees, ranging from independent contributors to senior management members; these are in line with the Group’s drive for continuous improvement. It is important to ensure that those who have been identified as having potential in management positions will have adequate competencies to take on their newly added responsibilities - immediately.

Apart from this, we encourage our employees to seek external learning opportunities from other professional coaches such as through conferences, seminars and workshops. This is because we truly believe that we need to continuously expose our employees to a constantly changing environment in order to further develop and equip their skills according to the market standards and requirements.

Our Commitment Creating A Sustainable World


ASSEMBLY

• Motor Vehicles

SALES AND DISTRIBUTION

• Passengers Cars • Light Commercial

Vehicles • Trucks • Buses

PROPERTY

• Management and Investment

AFTER-SALES SERVICES

• Spare Parts• Workshop

FINANCIAL PRODUCTS AND

SERVICES

• Hire Purchase • Leasing• Insurance Agency

• Money Lending

Our Business Divisions Complementing Value Chains


Making Each Lifestyle Unique

SALES & DISTRIBUTION NETWORK8 | CORPORATE PROFILE

ETCM is commited to delighting customers with excellent Nissan experience.

ETCM is proud that Nissan was ranked highest in the J.D. Power Asia Pacific 2012 Malaysia Sales Satisfaction Index (SSI) Study.

This accomplishment is attributed to the various customer service enhancement initiatives, including the “ You Can Count on Us” programme which was launched in June 2011.

“You Can Count on Us” is the promise of ETCM to deliver excellent customer service, driven by the three values of Friendly, Dedicated and Trust. In line

EDARAN TAN CHONG MOTOR SDN BHD

Edaran Tan Chong Motor Sdn Bhd (ETCM), a wholly-owned subsidiary of TCMH, is the sales and marketing arm of Nissan vehicles in Malaysia. ETCM was acknowledged as the “Nissan Champion Distributor” by its principal, Nissan Motor Co. Ltd., for three consecutives years in 2009, 2010 and 2011. The acknowledgement serves as a testimony to ETCM in achieving excellent performances and demonstrating outstanding operational improvements.

Over the years, Nissan product range has expanded to cater to the diverse customer segments. Besides offering quality products equipped with Nissan advanced features and technologies,

with Nissan’s direction of creating a world-class standard of service, ETCM is commited to continuously enchance its customer service standard.

Edaran Tan Chong Motor Sdn Bhd (230669-H)

62-68 Jalan Ipoh, 51200 Kuala Lumpur, MalaysiaTelephone : +603 4047 8888Facsimile : +603 4047 8787www.nissan.com.my

SALES & DISTRIBUTION NETWORKCORPORATE PROFILE | 9

Beyond the Ordinary

SALES & DISTRIBUTION NETWORK10 | CORPORATE PROFILE

advances, which marked the new era of Renault in the Malaysian market.

TCEC’s commitment to offer only the best to the Malaysian consumers was reciprocated by the positive reception for the multi-award winning Renault models that clearly fulfilled the market expectations. In order to further expand the brand’s market reach, TCEC will begin to assemble Renault’s new CKD models in the near future. This move is critical in our race to increase Renault’s market share which proves to

TC EURO CARS SDN BHD

Established in 2003, TC Euro Cars Sdn Bhd (TCEC) is a wholly-owned subsidiary of TCMH that holds the sole franchise rights to import and distribute Renault vehicles in Malaysia. TCEC began its operation by introducing the sale of the CBU models of Scenic and Espace, followed by the launch of the CKD model of Renault Kangoo in 2005. By 2010, a string of CBU models were imported by TCEC namely Renault Koleos, Renault Laguna Coupe, and the iconic Renault Megane R.S. 250 Cup and the new Clio R.S. 200. These models brought in with them significant technological and engineering

be the brand’s future key growth driver. Nevertheless, it will be complemented with CBU models in our efforts to offer a holistic presentation of the Renault range of vehicles to suit the individual needs of our Malaysian market.

TCEC has branches in key urban centres nationwide and is supported by a network of trained and skillful technicians and experienced sales advisors.

SALES & DISTRIBUTION NETWORK

TC Euro Cars Sdn Bhd (113605-D)

Lot 1A, Jalan Kemajuan,Section 13, Petaling Jaya,46200 Selangor Darul Ehsan, MalaysiaTelephone : +603 7956 1044Facsimile : +603 7954 9686www.renault.com.my



Performance To Move The World


Living up to its reputation of providing unparallel customer and after-sales services; TCIE’s commitment in pushing the service envelope further is evident with the setting up of a fleet of UD Res-Q Vans in 2004 that provide 24-Hour emergency breakdown services to all our UD customers. These units are manned by highly-skilled technical personnel and are stationed in Alor Star, Butterworth, Ipoh, Kuala Lumpur, Klang, Beranang, Malacca, Batu Pahat,Johore Bahru and Kuantan.

TAN CHONG INDUSTRIAL EQUIPMENT SDN BHD

Currently one of the leading commercial vehicle distributors in the market, Tan Chong Industrial Equipment (TCIE) has been authorised as the distributor for UD Trucks and Buses in Malaysia since 1978. A wholly-owned subsidiary of TCMH, its head office is located at Batu Caves, Kuala Lumpur with branches and authorised dealers nationwide in its efforts to offer a better reach to our customers. Apart from sales, TCIE also provides service and spare parts requirements for UD Trucks and Buses. The Company’s Heavy Commercial Vehicle Division and the Bus Division, hold a favourable market share, which reflects the confidence and trust placed by our customers as far as heavy commercial vehicles are concerned, as well as its excellent after-sales services.


Tan Chong Industrial Equipment Sdn Bhd (13285-X)

Lot 3, Jalan Perusahaan Satu,68100 Batu Caves, Selangor, MalaysiaTelephone : +603 6189 9832Facsimile : +603 6189 9336www.tcie.com.my


Ingenious Design, Leading-Edge Technology

ASSEMBLY & MANUFACTURING14 | CORPORATE PROFILE

engines and transaxles for UD Trucks and Buses. Foton, Subaru and Audi are also among the models assembled by the Segambut plant. The plant was designed for an annual production of 20,000 units on a single shift.

Subsequent to the expansion of its operations in 2007, a new production assembly plant in Serendah, Selangor was built by TCMA with a total investment of RM230 million. The plant is equipped with the latest technology in motor assembly and has a production capacity of 18,000 units a year on a single shift.

TAN CHONG MOTOR ASSEMBLIES SDN BHD

Tan Chong Motor Assemblies Sdn Bhd (TCMA), a subsidiary of TCMH is the authorised assembling company for Nissan and Renault motor vehicles as well as UD Trucks and Buses in Malaysia. It is currently the second largest vehicle assembly company in the country for non-national cars with an annual production capacity of 38,000 units on a single shift. TCMA’s maiden operation began in 1976 with its first assembly plant in Segambut, Kuala Lumpur. Today, the plant assembles X-Trail, Serena and Urvan models. Apart from Nissan models, the Segambut plant also assembles

Currently, the plant assembles Almera, Latio, Grand Livina, Teana, and Sylphy models. Plans are also in the pipeline to expand the plant further in order to meet the increasing demand for Nissan cars.

TCMA via its related company, TCM Stamping Products Sdn Bhd (TCMSP) manufactures press metal parts such as fuel tanks, car doors, bonnets, etc. TCMSP also supplies components to TCMA besides other vehicle assembly companies locally.

TAN CHONG MOTOR ASSEMBLIES SDN BHD (18428-D)

Plant 1249, Jalan Segambut, 51200 Kuala Lumpur, MalaysiaTelephone : +603 6256 8888Facsimile : +603 6251 5511

Plant 2Lot PT15014, Mukim Serendah,Locked Bag 201, 48009 Rawang,Selangor, MalaysiaTelephone : +603 6099 0288Facsimile : +603 6092 0715

ASSEMBLY & MANUFACTURINGCORPORATE PROFILE | 15

Innovative, State-of-the-art Accessories


TCAT has over 20 years of knowledge and experience in the development of automotive accessories, wiring harnesses, interfaces to Electronic Control Units (ECU) and Body Control Modules (BCM).

It has the capability of designing and developing electronic modules, mechanical parts and testing jigs for manufacturing and quality inspection.

TC AUTO TOOLING SDN BHD

Established in 1992, TC Auto Tooling Sdn Bhd (TCAT) was certified with ISO 9001 in 2005 and subsequently upgraded to ISO/TS16949 in June 2010. Having started in the design and production of OEM alarm systems for Nissan vehicles in Malaysia, TCAT a wholly-owned subsidiary of TCMH, has now ventured into multimedia navigation systems, vehicle safety and security systems and other accessories such as stone guards, mud flaps, horns, emblems as well as alarm accessories.

Made up of experienced personnel, TCAT offers strong technical support and prompt after-sales service.

ASSEMBLY & MANUFACTURING

TC Auto Tooling Sdn Bhd (239242-M)

Lot 249, Jalan Segambut,51200 Kuala Lumpur, MalaysiaTelephone : +603 6258 5266Facsimile : +603 6251 4014www.tcat.com.my


Monumental Wisdom, Ingenious Capabilities


TC Aluminium strives to become a “Global Die Casting & Machining Products Supplier” together with its team of dedicated employees, besides commited to total customer satisfaction via continuous improvement in quality, cost and delivery.

TC ALUMINIUM CASTINGS SDN BHD

TC Aluminium is a supplier of aluminium die cast and machining components in Malaysia. It offers services in design, mould making, and complete products from die castings to machining and assembling. With competitive pricing on die casting moulds and die cast parts, coupled with extensive experience and vast in-house capabilities, this has given TC Aluminium an edge over its competitors, both at home and abroad.

Located at the Seri Kembangan Industrial Zone in Selangor, TC Aluminium occupies a land area of 10,000 square meters and is strategically located nearby the Kuala Lumpur International Airport (KLIA) and Port Klang. Currently, the Company’s main focus is on OEM products for both automotive and non-automotive industries in the domestic and overseas markets. It designs and produces an extensive range of products including the supply of automotive, electrical and electronic parts to Asia, Europe, and USA.

ASSEMBLY & MANUFACTURING

TC Aluminium Castings Sdn Bhd (739760-H)

Lot 1, Jalan 6/3, Kawasan Perusahaan Seri Kembangan,P.O. Box 86, 43300 Seri Kembangan, Selangor, MalaysiaTelephone : +603 8945 6880Facsimile : +603 8945 6990


TAN CHONG & SONS MOTOR COMPANY SDN BHD

PEMASARAN ALAT GANTI SDN BHD

TCM Spare Parts Division (SPD) was set up to sell and distribute genuine Nissan and Renault automotive spare parts as well as providing warehousing functions. SPD stores an extensive array of spare parts which are made up of genuine Nissan and Renault parts along with local OEM parts. The Division plays an integral role in creating and raising awareness and knowledge on the importance and benefits of using genuine parts to vehicle owners.

Established as a trading company in auto-related after-market parts and accessories, PAG, a wholly-owned subsidiary of TCMH, today distributes a wide range of quality local and imported auto-related parts and accessories through its extensive network of dealers throughout Malaysia. Its product lines among others are general accessories, maintenance auto parts, lubricants, car batteries, motorcycle parts, car and truck tyres, garage tools and equipment.

Tan Chong & Sons Motor Company Sdn Bhd (3377-D)

Spare Parts DivisionLot 3, Jalan Perusahaan Satu68100 Batu Caves, Selangor, MalaysiaTelephone : +603 6186 1800Facsimile : +603 6186 1230

Pemasaran Alat Ganti Sdn Bhd (140359-W)

Lot 3, Jalan Perusahaan Satu68100 Batu Caves, Selangor, MalaysiaTelephone : +603 6184 2212Facsimile : +603 6184 2215


Plenary Trove of Genuine Spare Parts

Quality Parts withExtensive Dealer Network



Excellent, Comprehensive After Sales Support

What started as a vehicle service division of TCMH in 1957, Tan Chong Ekspres Auto Servis Sdn Bhd (TCEAS) was later incorporated as a wholly-owned subsidiary of TCMH in 1988 to become a full-fledged one-stop centre for all servicing and repair works for Nissan and Renault cars.

Supported by a dedicated team of skilled technical personnel, TCEAS boasts branch centres nationwide including Sabah and Sarawak. In its efforts to exceed customer satisfaction, TCEAS operates in major towns daily and on public holidays.

TCEAS currently has Heavy Repair Centres (HRC) nationwide to cater specially for the repair and restoration of accident damaged vehicles, as per the original manufacturer’s specifications. The use of high-tech equipment and genuine franchised spare parts, regardless of make and model, ensures the vehicle’s roadworthiness. TCEAS also has its own NISCARE Call Centre at 1800-88-3838 which provides 24 hour assistance throughout Malaysia.

TAN CHONG EKSPRES AUTO SERVIS SDN BHD

The NISCARE team members are trained for vehicle recovery as well as to render breakdown assistance, accident, home and lifestyle assistance where necessary.

In order to ensure higher customer satisfaction, customers are able to make service appointments at any of its branches nationwide by phone or online reservations. Each service centre is equipped with a spacious waiting lounge and a snack corner for customers to wait comfortably while their vehicles are being attended to.

TCEAS also emphasizes maintaining a safe working and clean environment at all service centres. Continuous training programmes are conducted for all personnel, followed by constant site inspections by Supervisors to ensure safety and cleanliness at the workplace.

Tan Chong Ekspres Auto Servis Sdn Bhd (168783-A)

Lot 9, Jalan Kemajuan 12/18,46200 Petaling Jaya, Selangor, MalaysiaTelephone : +603 7955 3100 +603 7955 3576Facsimile : +603 7955 9381www.tceas.com


Centre of New IdeasAUTO RESEARCH AND DEVELOPMENT SDN BHD Auto Research And Development Sdn Bhd (ARAD) is the product development centre of Tan Chong Motor Holdings Berhad (TCMH) that focuses on the development of component and system solutions and provision of technical services for the local market of passenger and commercial vehicles. The centre has a group of specialists in engine, transmission, brake systems, and vehicle testing among others on top of a number of skilled technicians to support proof of concept, component and system prototyping, and vehicletesting. The centre tests for commercialisation of new ideas and new or improved product or system concepts.

AFTER-SALES SERVICES / RESEARCH & DEVELOPMENT

Auto Research and Development Sdn Bhd (210862-x)

Lot 1, Jalan 6/3, Kawasan Perusahaan Seri Kembangan,43300 Seri Kembangan, Selangor, MalaysiaTelephone : +603 8942 8186 / 8188 /6988 /6188Facsimile : +603 8942 8185

Efficient, Convenient and Quality ServicesBeyond Boundaries

E-Garage is the registered brand name for a chain of vehicle service centres developed and managed by TCMH Group for our overseas market. E-Garage is backed by the Group’s 50 years experience in the automotive industry and offers professional motoring solutions by providing fast, efficient, convenient, and hassle-free quality services.

Today, E-Garage is operating profitably in Cambodia and Thailand with the operations entirely managed by local nationals who have successfully completed intensive and comprehensive training sessions at the Group’s headquarters in Malaysia. Following this success, plans are underway to expand the operations to several regional countries over the next few years.

TC EXPRESS AUTO SERVICES & SPARE PARTS (THAILAND) CO. LTD.TC EXPRESS AUTO SERVICES & SPARE PARTS (CAMBODIA) PTY. LTD.

TC Express Auto Services & Spare Parts (Cambodia) Pty. Ltd.

Cambodia Head Office:No 131B, Street 271, Sangkat Beung Salang,Khan Tuol Kork, Phnom Penh, CambodiaTelephone : +855 2388 1933/11Facsimile : +855 2388 3866

TC Express Auto Services & Spare Parts (Thailand) Co. Ltd.

Thailand Head Office:2539, Imperial World Building, Room AI-19, 5th Floor,Ladprao Road, Wangthonglang, 10310 Bangkok, ThailandTelephone : +66 2539 3893Facsimile : +66 2539 6916


Hassle Free, Flexible FinancingTC CAPITAL RESOURCES SDN BHD

TC Capital Resources Sdn Bhd (TCCR), another wholly-owned subsidiary of TCMH was established to spearhead the financial service offerings of the Group including hire-purchase financing, leasing, and money lending. Among its initiatives to support the increasing demand in the car financing business, TCCR has implemented an Online Hire Purchase (Online HP) application system via our ETCM branches nationwide, which provides fast approval and a better service to our customers. It reflects the Company’s highest commitment in maintaining customer satisfaction as its top priority; by having in place consistent efforts to ensure quality of services continue to exceed their expectations.

OTHER PRODUCTS AND SERVICES

TC Capital Resources Sdn Bhd (676721-D)

No. 58-60, Jalan Ipoh,51200 Kuala Lumpur, MalaysiaTelephone : +603 4047 8888Facsimile : +603 4047 8673

TCCL SDN BHD

Insurance Business Stream (IBS) is a leading professional insurance consultancy specializing in general classes of insurance for individuals, families, and corporations; internally and externally. With the vision to be the preferred Insurance Consultant providing excellent customer service, we are one of the most reliable and reputable insurance consultants in the country. With proven capability and vast experience in offering and handling a broad spectrum of insurance services, IBS endeavours to create innovative product packages to meet our customer’s requirements and expectations. This is clearly demonstrated in its comprehensive Motor Insurance Package along with attractive value-add benefits to vehicle owners. In addition, IBS has also been providing extensive support in training and professional advice to both individuals and corporations that require our service.

TCCL Sdn Bhd (139266-A)

No. 58-60, Jalan Ipoh,51200 Kuala Lumpur, MalaysiaTelephone : +603 4047 8888Facsimile : +603 4047 8995

Peace of Mind


TAN CHONG EDUCATION SERVICES SDN BHD

TAN CHONG TRADING (MALAYSIA) SDN BHD

Tan Chong Education Services Sdn Bhd is a trusted knowledge transfer channel between academics and the industry for future talent growth of internal and external personnel. We have three key centers - Penang, Petaling Jaya and Sandakan, and we are presently holding annually around 800 students.

Within our set-up we have two academic brands:

1. Tan Chong Centre of Asian Management Studies (TCCAMS), where we are involved in co-providing post graduate studies, executive training and research programmes with local and foreign accredited universities. Our centers are found in the National Cheng-Kung University Taiwan, Universiti Utara Malaysia and University of Surabaya. We also have strong academic alliances with National PingTung University of Science & Technology Taiwan, National Chengchi University Taiwan, Tsinghua University Beijing, Marketing Institute Singapore, London Chambers of Commerce & Industry (LCCI)

and Southern New Hampshire University USA. Besides all these academic linkages, we are also linked to several other universities in South Korea, Vietnam, Taiwan, China and Australia. Our intentions are purely to enhance manager’s knowledge in areas of engineering, management, agriculture, IT and medical.

2. Tan Chong Center of Industrial Studies (TCCIS), where we are providing skills hands-on training in areas of automotive, hair dressing and make-up, business, hospitality and renewable energy with local and foreign accredited learning institutions, i.e. City and Guilds UK, Sijil Kemahiran Malaysia and TAFE Australia. We do have apprentice programmes to support the internal and external needs, and at the same time helping our young teenagers onto the right path. Our intentions are purely to enhance skilled workers’ quality and standards to support the growth of the country.

Tan Chong Trading (Malaysia) Sdn Bhd (TCT), a wholly-owned subsidiary of TCMH is the trading arm of the Group. The Company has been providing as well as catering for quality products and services internally within the Group as well as to our external associates. It provides premium quality souvenirs and corporate gift items, apparels, stationeries, and printing services; besides auto accessory items and their related components. TCT envisions expanding regionally whilst strengthening its supply chain network as well as providing complete logistics services to the Group.

Tan Chong Education Services Sdn Bhd (873162-D)

Lot 9, Jalan Kemajuan 12/18, 46200 Petaling Jaya, Selangor, MalaysiaTelephone : +603 7954 1628Facsimile : +603 7954 1627

www.asianmanagementstudies.orgwww.industrialstudies.org

Tan Chong Trading (Malaysia) Sdn Bhd (163223-K)

Lot 27, Jalan Ipoh Kecil, 51200 Kuala Lumpur, MalaysiaTelephone : +603 4047 9766Facsimile : +603 4047 8966

One-stop Premium Logistic Services

Grooming the Next Generation

OTHER PRODUCTS AND SERVICES24 | CORPORATE PROFILE

HUMAN CAPITAL DEVELOPMENT

Employees will find that a career with TCMH Group is filled with development opportunities as it builds and grows a united harmonious human capital, chartered both by top management and employees themselves. The role of Learning & Development is to facilitate and strategically implement relevant programmes which are in line with the Company’s drive for continuous improvement. The first step in enabling this to succeed is to establish a structured learning framework to support employees’ career development and performance enhancements.

A range of learning programmes has been designed and developed by TCMH Group’s Learning & Development Team. These learning programmes are uniquely customized according to the levels of employees from independent contributors to senior management staff.

Learning programmes are designed to support the competency requirements and are aligned with the Company’s direction. Employees that have shown potential and have been identified for promotion to a Managerial position will not be expected to know how to handle the added responsibilities immediately. Therefore, employees will have to undergo the Managerial Development programme which will further prepare them for their new appointment.

Besides internal learning, employees are also encouraged to seek external learning opportunities such as conferences and workshops. TCMH believes in always exposing its employees to the constantly changing environment, by better preparing them and further developing their skills according to the market standards and situations.

The goal of the Group Human Capital Management, Learning and Development team is to continuously develop the competencies of each and every employee whilst promoting lifelong employment.

Investing in Human Capital


Corporate Social Responsibility has always been at the heart of TCMH Group’s culture and core values. It reflects the commitments made to its clients, shareholders, employees and to the communities it operates in. It is motivated to perform with the highest standards of good governance and ethics; providing

products and services that meet the rising expectations of its clients and business partners; attracting and retaining quality employees; providing meaningful support to its communities; and improving the social and environmental impacts of its business practices.

CORPORATE SOCIAL RESPONSIBILITY

Towards a Brighter Futuregiving Back To Contribution to the Community and Environment


Contact Us Keeping Our World within Reach

Tan Chong Motor Holdings Berhad (12969-P)

Registered Address62-68 Jalan Ipoh,51200 Kuala Lumpur, MalaysiaTelephone : +603 4047 8888Facsimile : +603 4047 8800Email : [email protected]

SALES AND DISTRIBUTION

Edaran Tan Chong Motor Sdn Bhd (230669-H)62-68 Jalan Ipoh, 51200 Kuala Lumpur, MalaysiaTelephone : +603 4047 8888Facsimile : +603 4047 8787www.nissan.com.my

TC Euro Cars Sdn Bhd (113605-D)Lot 1A, Jalan Kemajuan,Section 13, Petaling Jaya.46200 Selangor Darul Ehsan, MalaysiaTelephone : +603 7956 1044Facsimile : +603 7954 9686www.renault.com.my

Tan Chong Industrial Equipment Sdn Bhd (13285-X)Lot 3, Jalan Perusahaan Satu,68100 Batu Caves, Selangor, MalaysiaTelephone : +603 6189 9832Facsimile : +603 6189 9336www.tcie.com.my

Inspired Motor Sdn Bhd (939165-H)62-68 Jalan Ipoh,51200 Kuala Lumpur, MalaysiaTelephone : +603 4047 8888Facsimile : +603 4047 8787www.infiniti.com.my

TC Trucks Sales Sdn Bhd (927566-T)Lot 3, Jalan Perusahaan Satu,68100 Batu Caves, Selangor, MalaysiaTelephone : +603 6188 9289Facsimile : +603 6189 3280Email : [email protected]

ASSEMBLY AND MANUFACTURING

Tan Chong Motor Assemblies Sdn Bhd (18428-D)

Plant 1249, Jalan Segambut, 51200 Kuala Lumpur, MalaysiaTelephone : +603 6256 8888Facsimile : +603 6251 5511

Plant 2Lot PT15014, Mukim Serendah,Locked Bag 201, 48009 Rawang,Selangor, MalaysiaTelephone : +603 6099 0288Facsimile : +603 6092 0715

TCIE Vietnam Pte LtdLot U8-U11, Road No 5,The expanded Hoa Khanh Industrial ZoneLien Chieu Dist., Danang, VietnamTelephone : +84 511 3660888Facsimile : +84 511 3741812

TC Auto Tooling Sdn Bhd (239242-M)Lot 249, Jalan Segambut,51200 Kuala Lumpur, MalaysiaTelephone : +603 6258 5266Facsimile : +603 6251 4014www.tcat.com.my

TC Aluminium Castings Sdn Bhd (739760-H)Lot 1, Jalan 6/3, Kawasan Perusahaan Seri Kembangan, 43300 Seri Kembangan, Selangor, MalaysiaTelephone : +603 8945 6880Facsimile : +603 8945 6990

Truckquip Sdn Bhd (97146-D)Lot 3, Jalan 6/3, Kawasan Perusahaan Seri Kembangan, 43300 Seri Kembangan, Selangor, MalaysiaTelephone : +603 8210 5288Facsimile : +603 8958 6889Email : [email protected]

AFTER-SALES SERVICE

Tan Chong Ekspres Auto Servis Sdn Bhd (168783-A)Lot 9, Jalan Kemajuan 12/18,46200 Petaling Jaya, Selangor, MalaysiaTelephone : +603 7955 3100 +603 7955 3576Facsimile : +603 7955 9381www.tceas.com

TC Trucks After Sales Sdn Bhd (927812-T)Lot 3, Jalan Perusahaan Satu,68100 Batu Caves, Selangor, MalaysiaTelephone : +603 6188 9289Facsimile : +603 6185 2935Email : [email protected]

Tan Chong & Sons Motor Company Sdn Bhd (3377-D)Spare Parts DivisionLot 3, Jalan Perusahaan Satu68100 Batu Caves, Selangor, MalaysiaTelephone : +603 6186 1800Facsimile : +603 6186 1230

Pemasaran Alat Ganti Sdn Bhd (140359-W)Lot 3, Jalan Perusahaan Satu68100 Batu Caves, Selangor, MalaysiaTelephone : +603 6184 2212Facsimile : +603 6184 2215

TC Express Auto Services & Spare Parts (Thailand) Co Ltd

Thailand Head Office:2539, Imperial World Building, Room AI-19, 5th Floor,Ladprao Road, Wangthonglang, 10310 Bangkok, ThailandTelephone : +66 2539 3893Facsimile : +66 2539 6916

TC Express Auto Services & Spare Parts (Cambodia) Pty Ltd

Cambodia Head Office:No 131B, Street 271, Sangkat Beung Salang,Khan Tuol Kork, Phnom Penh, CambodiaTelephone : +855 2388 1933/11Facsimile : +855 2388 3866

RESEARCH AND DEVELOPMENT

Auto Research and Development Sdn Bhd (210862-X)Lot 1, Jalan 6/3, Kawasan PerusahaanSeri Kembangan,43300 Seri Kembangan, Selangor, MalaysiaTelephone : +603 8942 8186Facsimile : +603 8942 8185

OTHER PRODUCTS AND SERVICES

TC Capital Resources Sdn Bhd (676721-D)No. 58-60, Jalan Ipoh,51200 Kuala Lumpur, MalaysiaTelephone : +603 4047 8888Facsimile : +603 4047 8673

TCCL Sdn Bhd (139266-A)No. 58-60, Jalan Ipoh,51200 Kuala Lumpur, MalaysiaTelephone : +603 4047 8888Facsimile : +603 4047 8995

Tan Chong Education Services Sdn Bhd (873162-D)Lot 9, Jalan Kemajuan 12/18, 46200 Petaling Jaya, Selangor, MalaysiaTelephone : +603 7954 1628Facsimile : +603 7954 1627

Tan Chong Trading (Malaysia) Sdn Bhd (163223-K)Lot 27, Jalan Ipoh Kecil, 51200 Kuala Lumpur, MalaysiaTelephone : +603 4047 9766Facsimile : +603 4047 8966

Agensi Pekerjaan Bijak Sdn Bhd (183759-W)62-68 Jalan Ipoh, 51200 Kuala Lumpur, MalaysiaTelephone : +603 4047 8888FacsimileEmail

: +603 4047 9715: [email protected]


JAPANYokohama

TAIWANTaipel

MYANMAR

THAILAND

GAMBODIAPhon-Ponh

LAOS

Hanol

Vietnam

Bangkok

YangonDanang

VIeTNAM

JAPANYokohama

TAIWANTaipei

MYANMAR

THAILAND

CAMBODIAPhnom-Penh

LAOS

Hanoi

Vientiane

Bangkok

YangonDanang

VIeTNAM

62-68 Jalan Ipoh, 51200 Kuala Lumpur, Malaysia.Telephone : +603 4047 8888Facsimile : +603 4047 8800Email : [email protected]

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