tc tigerteam 09 2012-03-21 csun research initial questionnaire results

8/2/2019 TC TigerTeam 09 2012-03-21 CSUN Research Initial Questionnaire Results

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California State University NorthridgeTransportation Tiger TeamThe Transit Coalition

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Who we are.. California State University Northridge, Urban Planning

Senior Students, Graduating Spring 2012. We chose our graduating internship with The Transit

Coalition of Sylmar.

10 Tiger Team Members

Project Manager: Sonja Tristan

Assistant Project Manager: Christopher Hicks

GIS Team Leader: Jose Galdamez Jr.

GIS team and Grant Writer: Isacc Flores

GIS team and IT: Larry Shoemaker

Photography and Graphics: Fipe LeiluaResearch Team Leader: Colin Linebaugh

Professional and Public Outreach: Wesley Vasquez, Gail Pitters

Professional / Public Outreach / Data Collection: Joshua Schroder

The Transit Coalition Executive Director: Bart Reed2


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Transportation Tiger Team

and Sylmar Project

Named for our passion for transit, the California State University

Northridge student-intern chapter of the renowned Transit

Coalition tackles pressing mass-transit and mobility issues in the

San Fernando Valley with never before seen ferocity.Utilizing community integration, technological prowess, and tiger-

like strength - the team is currently undertaking an ambitious

study of Sylmar Metrolink, Metro Lines 230 and 236 and its

connectivity to surrounding regional centers for the people of Los

Angeles.By May, a report detailing our recommendations will be published

for all future students, community leaders, advocacy groups, and

the online community. It is our belief that this report will spark an

active, on-going discussion, ultimately leading to well-planned

action. 3


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Agenda1. Board Metro Bus Line 236 at Sylmar Metrolink Station

toward L.A. Mission College, remain on bus, loop backto the Sylmar Metrolink Station and alight.

2. Board Metro Bus Line 230 from SMS, to Balboa Blvd andFoothill, exit bus, observe site, return on 230 to SMS.

3. Conduct interviews throughout.

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Initial Questionnairefor Bus Routes 230 and 236

Tiger Team - Survey Question for Bus routes 230 and 236

Interviewer Name:

1. How did you get to Sylmar Metrolink Station: (circle one)

Train, Bus, Car, Walk, Bike, Skateboard, Dropped off, Drive

2. Where are you going? (circle one)Work, Home, L.A. Mission College, other

3. Do you take this route regularly? yes no

4. How do you feel your bus route connections could improve? more

frequent extended hoursOther:(write it in)

5. What do you not like about this bus route?

6. What do you like about this bus route?

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Activity Centers Near Sylmar Bus Stops

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Twenty three interviews conducted:

The following graphs are the results of twentythree interviews.

To explain the anomaly with regard to graphfigures:o Some questions were not answered by

participants.

o Some questions had multiple answers. Forexample, "What do you like about this busroute?", a participant responded with "nice

people" and "nice bus".

Subsequent questionnaires will be designedwith "0" for 'no answer'.

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Q1. How did you get here?(Sylmar Metrolink Station)

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Q2. Where are you going?

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Q3. Do you take this routeregularly?

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Q4. How do you feel your busride could improve?

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Q5. What do you not like aboutthis bus route?

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Q6. What do you like aboutthis bus route?

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Initial Site Visit After visiting the Sylmar Metrolink Station, riding the 230 and 236 buses,

and conducting an initial survey, there are several observations toaddress. The common theme the survey produced was that, in regards

to what riders sought as improvements for the bus routes, the buses

need to increase their frequency and be on time. In fact, as a team we

experienced that the buses are not always on time; according to the bus

schedule our bus was 15 minutes late. While riding the buses it was

observed that the sidewalks were of very poor quality, sometimesmissing all together, and clearly did not meet ADA requirements. Also

the bus stop signage was very small and hard to see. Lastly, most of the

stops didnt have benches or shade.

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Sylmar sidewalks do not meet ADA requirements.


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Conclusion...

We found that the main problems were availability and frequency of

buses, as well as buses not being on time.

Please note that on this site visit, the initial goal was to observeonly. However, it was decided to test out the questionnaires whilethere. Our final findings will include more questionnaires in order toadequately reflect population.

Respondents were glad to talk with us and answer the six questionswhen told we were California State University Northridge studentsinterning for The Transit Coalition and we were collecting data thatmay help improve their bus experience.

We will adjust questionnaires for ease and to address sidewalkconcerns for ADA requirements, and bus stop comfort and safety.

Further research is required to adequately explain issues and topresent recommendations.

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Thank you SylmarWe appreciate your participation and supportwith our research. You asked, were listening

and were advocating for you!

California State University NorthridgeTiger Team forThe Transit Coalition

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Website: www.csuntigerteam.org

Website:www.transitcoalition.org Facebook: https://www.facebook.com/pages/CSUN-Tiger-Team/182296325206935

Email: [email protected]

Phone: 818-367-1661

PO Box 567, San Fernando, CA 91341-0567

Visit us, stay informed

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tc tigerteam 09 2012-03-21 csun research initial questionnaire results

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