taxicab advisory committee item e2 for april 4, 2011 committee 2010... · taxicab advisory...
TRANSCRIPT
Elshy
BRAMPTON Reportbramptonca FlOWer City
Taxicab Advisory Committee Committee of the Council of
The Corporation of the City of Brampton
Date February 28 2011 Taxicab Advisory Committee
File W92 Date April 4 Zgjj Subject Taxicab Driver Training Program
Contact Cliff Sherman Manager- Licensing Enforcement Enforcement and By-law Services Corporate Services Department (905-458-3424 X 63222)
Overview
bull In November 2009 City Council amended the Licensing By-law 1-2002 to incorporate a Taxicab Driver Training Program as a condition of licensing for taxicab drivers
bull In June 2010 in response to concerns expressed by members of the taxicab industry implementation of the program as it pertains to existing taxicab drivers was suspended - however completion of a program for any new applicant remains a requirement for a license
bull This report is written further to the discussions and concerns expressed at the Taxicab Advisory Committee on a number of occasions and other related training matters specifically with respect to the need for a training program cost implications for drivers equivalencies and a robbery prevention component
bull Staff continues to be of the opinion that a comprehensive training program for taxicab drivers will facilitate an improved and more consistent level of service in the taxicab industry in Brampton
bull This report makes a number of recommendations with respect to the training program
o regarding reinstatement of the program for existing drivers o including experience as a driver in the Brampton taxicab industry as an
equivalency for the Customer ServiceOrientation component o clarifying the determination of equivalencies for training achieved
through a source other than the approved program o adding a Robbery Prevention component to the program in relation to
their personal safety and knowing what to do in the event of an incident
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Recommendations
1 That the report dated February 28 2011 from Cliff Sherman Manager shyLicensing Enforcement Enforcement and By-law Services Corporate Services re Taxicab Driver Training Program be received and
2 That the Taxicab Driver Training Program for drivers who are currently licensed by the City of Brampton be reinstated on the basis that experience as a driver in Brampton is considered as equivalent to the OrientationCustomer Service Component of the program with the proviso that the Licence Issuer may require the completion of that component where there are complaints received regarding any driver and
3 That the Licence Issuer be given the authority to grant an equivalency to exempt an applicant (new or renewal) from any particular component of the training program upon receipt of satisfactory proof that equivalent training has been completed and
4 That a mandatory Robbery Prevention component be added to the Taxicab Driver Training Program
Background
In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC) comprised of Members of Council The training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
On October 10 2009 Council approved the recommendation of the Taxicab Review Committee (Recommendation TR038-2009) and an amendment to Licensing By-law 1shy2002 as amended regarding a formal taxicab driving program including three components - OrientationCustomer Service Sensitivityand Defensive Driving
The training program which officially commenced in February 2010 utilizing the contracted services of the City of Mississauga has since been discussed by the Taxicab Advisory Committee on a number of occasions
Council subsequently approved Taxicab Advisory Committee Recommendation TC032shy2010 on June 9 2010 suspending the implementation of the program for existing taxicab drivers
This report is intended to address the matters discussed by the Taxicab Advisory Committee
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Current Situation
Effective November 9 2009 in accordance with Licensing By-law 1-2002 as amended by By-law 323-2009 as a condition of obtaining a taxicab drivers license every applicant (new or renewal) is required to provide proof of completion ofa driver training program approved by the License Issuer The rationale behind a comprehensive training program was that the training would facilitate an improved level of service in the taxicab industry in Brampton
The City of Brampton has an established partnership with the Cityof Mississauga to provide a customized training program for Brampton taxicab drivers at the City of Mississaugas Mobile License Training Centre
The 3-day training program is normally over 3 consecutive days Tuesday - Thursday with a final written examination on Friday and includes the following components
Day 1 OrientationCustomer Service
bull A brief overview of the taxicab industry and how it relates to the applicant
bull Review and examination of Bramptons Licensing By-law 1-2002 as amended as it pertains to the licensing of taxicabs and specifically Schedule M-5 including any related issues and the expectations of the driver ie requirements of the driver (accessible taxicab driver and regular taxicab) through the application process and once the applicant is licensed vehicle markings required equipment (in-car surveillance camera emergency light system valid propane sticker etc) vehicle standards meter requirements mandatory vehicle inspection information license renewals tariff card and trip records driver duties and conduct taxi stand rules refusing a customer discrimination priority list information threshold policy
bull Customer Service - dealing with members of the public and providing exceptional customer service actions and body language language essentials points of interests in the City of Brampton
bull Drive safe strategies risk awareness and avoidance robbery prevention bull Examination procedure - what the applicant can expect City of Brampton street
guide (how to use - in-class practice) group activities bull Discussions concerning operation of a taxicab in and around Pearson
International Airport
E2-4
Day 2 - Sensitivity
Disabilities - nature and types etc
Review of the by-law requirements to meet the needs of persons with disabilities Sensitizing drivers to the needs of persons with disabilities Rights of persons with disabilities under the laws Emergency procedures
Language and communication tips to assist a person with a disability A review of various case studies
Accommodating assistive dogs
Hands-on training and practice in securing devices for connecting wheelchairs scooters etc
Day 3 - Defensive Driving
Defensive driving and preventable collisions
Expectations of taxicab drivers
The 6 keys to defensive driving
The aggressive driver versus the distracted driver
Stress relief
Becoming and being Road wise
Driving in different weather conditions
Driving facts and myths
Vehicle maintenance
Road sense versus common sense
Speeding - SPEED thrills but kills
The current fee schedule is
Fee HST Total
Day 1- OrientationCustomer Service $11200 $1456 $12656
Day 2 - Sensitivity $11200 $1456 $12656
Day 3 - Defensive Driving $12300 $1599 $13899
Examination $ 6500 $845 $ 7345
Complete program $41200 $5356 $46556
E2-S
Currently all new applicants are required to complete the program including successful completion of the final examination except those components for which an equivalency has been authorized by the Licence Issuer
For existing drivers a written examination is not required
This report addresses a number of matters
1 The need for a program 2 The cost of the program 3 Consideration of an in house program provided by the City of Brampton 4 Recognition of experience as equivalent 5 Recognition of equivalent training taken through other sources 6 Requirement for drivers who are currently licenced to take the program 7 The time that a driver has to be off the road and not earning in order to
complete the program 8 Transition period for drivers to complete those components for which an
equivalency is not achieved 9 Refresher training 10 Robbery Prevention training
1 The need for a program
A copy of the report dated May 25 2009 subsequent to which the Training Program was implemented as well as a later report dated April 30 2010 are attached for reference (Appendices A and B)
Staff remains of the opinion expressed in the May 25 report that a comprehensive training program for all taxicab drivers would be of benefit to taxicab customers in the City In the GTA Toronto Mississauga Oakville and Vaughan all require completion of a formal training program
The program facilitates a consistent level of service across the industry in Brampton and addresses the concerns raised during the public consultation process with respect to transporting people with disabilities
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2 The cost of the program
3 Consideration of an in house program provided by the City of Brampton
The cost to develop implement and conduct a comprehensive in-house taxicab driver training program would not necessarily result in a lowercost for the taxicab drivers This conclusion is reached after consideration of the financial and
resource implications including the infrastructure to administer a program retain qualified adult education instructors and secure an appropriate training facility
The program offered through the City of Mississauga is on a cost-recovery (not profit) basis and has been customized for other jurisdictions (eg Oakville Vaughan Greater Toronto Airports Authority)
4 Recognition of experience as eouivalent
5 Recognition of eguivalent training taken through other sources
6 Reguirement for drivers who are currently licenced to take the program
Staff recognizes that there are applicants who have been in the taxicab industry for many years and may have taken relevant training courses Determinations are made by the Licence Issuer to grant an equivalency exemption for a particular component of the program
In consideration of the discussions of the Taxicab Advisory Committee staff concurs that drivers who have been licensed by the City of Brampton should be granted an equivalency for the OrientationCustomer Service component However in the event that complaints related to a customer service issue are received by the Licence Issuer regarding any individual driver the Licence Issuer should have the authority to require that this training component be completed
There are several training coursesprograms that are recognized and accepted as Equivalenciesto meet the training requirements (see Appendix C attached) In the event an applicant has taken training previously and is not listed or recognized in Appendix C the applicant may submit the course content to the Licence Issuer for review and consideration In these instances an
equivalency may be granted assuming that the training has been completed within the last 5 years
51-7
7 The time that a driver has to be off the road and not earning in order to complete the program
8 Transition period for drivers to complete those components for which an eguivalencv is not achieved
To address concerns of the taxicab industry concerning the costs and time away from work to attend the Taxicab Training Program it is proposed that
Existing Taxicab Drivers - Licence Renewals
bull Equivalencies may be granted by the Licence Issuer for drivers who provide evidence that a required component of the training has been achieved
bull For the components of the training for which an equivalency is not granted a 6-month conditional license would be issued so that the period of time is extended to obtain the required training ie individual components of the training program may be taken one day at a time
bull No written examination is required
New Applicants
bull All new applicants are required to pass English proficiency testing administered by the License Issuer before the application is processed any further
bull Equivalencies may be granted by the Licence Issuer for drivers who provide evidence that a required component of the training has been achieved assuming that the training has been completed within the last 5 years
bull Proof that the applicant has passed the written examination is required
9 Refresher training
Consideration of a requirement for Refresher Training will be the subject of a future report
10 Robbery Prevention training
It is recognized the taxicab drivers may be vulnerableto robbery attempts and therefore it is proposed that the Robbery Prevention program be adopted as a mandatory requirement of the training curriculum The Robbery Prevention program is a 3-hour course conducted in co-operation with Peel Regional Police and is designed to assist taxicab drivers in recognizing the risk factors and in dealing effectively with the issues of robberies and transportation fraud
El-8
The program also provides taxicab drivers with a robbery prevention kit which includes decals that can be placed on the door windows of the taxicabs that assist in directing the passengerto the appropriate door for entry and seating police reporting locations suspect identity charts etc and includes information regarding the procedures of the Peel Regional Police Central Robbery Bureau and Forensic Identification Services
Taxicab drivers would be responsible to pay the course cost of approximately $5820 (includes 13 HST)
Conclusion
The rationale of the requirement for a comprehensive training program for taxicab drivers is that completion will facilitate an improved and more consistent level of service in the taxicab industry in Brampton Staff believes that the training program is an essential component of ensuring the right image of the City
The requirement of the program was approved by City Council in November 2009 however in response to concerns expressed by members of the industry the requirement that existing drivers complete the program was suspended in June 2010
This report addresses the concerns expressed by the industry as well as other matters related to the training of taxicab drivers
The reinstatement of the program for existing drivers is crucial as it may be the first formal training that some veteran drivers have ever taken particularly as it relates to Sensitivity and Defensive Driving
The reportfurther explains the application of equivalent training and recognized experience as an equivalent for the OrientationCustomer Service components of the program
Provisions have been recommended to offset the one-time costs and help reduce the potential loss of income associated with the Taxicab Driver Training Program
The addition of a mandatory component with respect to Robbery Prevention will be an asset to taxicab drivers in relation to their personal safety and knowing what to do in the event of an incident
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Dave Wilson Kagtfiy Zammit
Director of Enforcement and By-law Services Commissioner of Corporate Services
Appendices
Appendix A - Report dated May 25 2009 to Taxicab Review Committee re
Taxicab Operations - Training
Appendix B - Report dated April 30 2010 to Taxicab Advisory Committee re
Taxicab Driver Training Program Implementation
Appendix C Equivalencies for Components of Taxicab Driver Training Program
Report authored by James Kornfehl Project Supervisor Service Standards Enforcement and By-law Services
APPENDIX A-1El-to
Flower City
ReportTAXICAB REVIEW COMMITTEE
Taxicab Review Committee
Committee of the Council of the Corporation of the Cityof Brampton Date May 25 2009
File W92
Subject Taxicab Operations - Training
Contact Peter Honeyborne Acting Director Enforcement and By-law Services Corporate Services 905-458-3424 X105
OVERVIEW
bull At its meeting held on April 28 2009 the Taxicab Review Committee directed that staff provide summary reports and recommendations addressing the various issues arising from the Taxicab Industry Public Consultation process conducted earlier this year
bull This report addresses a proposed formal Taxicab Driver training program which would facilitate a consistent level of service across the taxicab
industry In Brampton and would address the concerns raised during the public consultation process with respect to transporting persons with disabilities
bull When the Taxicab Review Committee has completed its review and made recommendations regarding amendments to the Licensing By-law public notice will be given of any amendment pursuant to this report
Recommendations
1 That the report dated May 25 2009 from Peter Honeyborne Acting Director Enforcement and By-law Services Corporate Services re Taxicab Operations shyTraining be received and
2 That subject to public notice provisions of the Procedure By-law a by-law be passed to amend Licensing By-law 1-2002 as amended to include requirements for drivers to participate in a City-approved taxicab training program as follows and subject to exemptions referenced in the subject report bull For new applicants - proof of successful completion
bull For drivers licensed as of the date of this by-law amendment - proof of completion only - to be implemented on January 1 2010 (ie drivers will be required to complete the course on or before their renewal dates that occur after December 31 2009) and
3
APPENDIX A-2 El-11 shy
That the Taxicab Advisory Committee be requested to consider a requirement for^ a less intensive refresher training program which may be mandatory every V years and
4 That the taxicab industry be made aware of the Robbery Prevention Programavailable through the City of Mississauga in cooperation with Peel Regional Police and
5 That staff investigate the feasibility of implementing an in-house training program for the taxicab industry
Background
Atits meeting held on April 282009 the Taxicab Review Committee directed that staff provide summary reports and recommendations addressing the various issuesarising from theTaxicab Industry Public Consultation process conducted earlier thisyear
The purpose of this report is to provide the Committee with an analysisand specific recommendations with respect to the establishment ofa formal Taxicab Driver Training Program
From a training perspective the only provision within the Licensing By-law is that an applicant for an accessible taxi drivers license shall submitproof of successful bdquo completion of a training program dealing with transportation of persons with disabilities - certified programs are offered through other municipal Jurisdictions eg Mississauga Toronto
Current Situation
During the public consultation process held earlier in 2009 the Taxicab Review Committee heard references to training of drivers particularly as it relates to transporting persons with disabilities
The Cities of Mississauga and Toronto conduct specific training and certification programs that provide taxicab drivers with the skills they require to transport persons with disabilities The City of Brampton accepts proof of certification from one of these programs as evidence that an applicant for an accessible taxicab driver has met the training requirements of Bramptons Licensing By-law
Although the taxicab drivers in Brampton are not required at this time to undertake any other training programs staff is of the opinion that a comprehensive training program for all taxicab drivers would be of benefit to taxicab customers in the City Other municipalities such as Toronto Mississauga Oakville and Vaughan require completion of a formal training program A comprehensive training program would also address the concerns raised during the public consultation with respect to transporting persons with disabilities
APPENDIX A-3 E2-I1
The City of Mississauga currently operates a training program for drivers of both regularand accessible taxicabs and that program has been customized for other jurisdictions(eg Town of Oakville City of Vaughan Greater Toronto Airports Authority) Staff from the City of Mississauga have advised that a similar program could be developed for the Cityof Brampton
The City of Brampton does not currently have the resources to offer a comprehensiveTaxicab Driver Training Program It isproposed that should the Taxicab Review Committee concur that a training program is desirabie the City of Brampton could avail itself of the program available from the City of Mississauga to provide the formal training
The 3-day training program that would be administered and conducted by the City of Mississauga would include thefollowing components
bull Customer Service
o Introduction to the Taxicab Industry including the taxicab meters and how they work
o City of Brampton Licensing By-law o Tourism
o Road System important locations
bull Sensitivity Training o Understanding different types of disabilities o Assisting persons with disabilities o Hands on training for the use of the devices for connecting wheelchairs or
scooters
bull Defensive Driving o Instruction on driving skills required to prevent collisions regardless of the
actions of others or the conditions around them o Foster an attitude ofalertness on the roadways
It is proposed that all persons applying to obtain a new City of Brampton Taxicab Drivers License be required to successfully complete (pass) the 3-day training programbefore becoming eligible to obtain a license
It is also proposed that all existing City of Brampton taxicab drivers as of the date of enactment of amendment to the Licensing By-law be required to take the 3-day training program to beimplemented for ail drivers license renewals after December 312009Because this would be a new requirement of the by-law drivers already licensed would be grandfathered and therefore would be required to provide proof of having taken the course (vs successful completion)
APPENDIX A-4
52-12
It is suggested that there may be value in requiring drivers to take a less-intensive refresher course every V years Consideration of that requirement may be a matter to be considered by the Taxicab Advisory Committee
Exemptions would be considered for driversapplicants who provide evidence thatthe required component of training has been completed (eg provided by another municipality) within the prior four years
Taxicab drivers and applicants would be responsible to pay thecostof their training program - currently that cost through the City of Mississauga is approximately $50000
Customization of the Mississauga training program for Bramptons purposeswould be developed over the summer and fail 2009 with a potential start date in October 2009
Robbery Prevention (optional)
The City of Mississauga has developed a 3-hour robbery prevention program for taxicab drivers in co-operation with Peel Regional Police The program is designed to assist taxicab drivers in recognizing the risk factors in taxicab robberies and indealing effectively with robberies and transportation fraud Taxicab drivers are also informed of the procedures of the Peel Regional Police Central Robbery Bureau and the Forensic Identification Services
The program also includes providing taxicab drivers with a robbery prevention kit which1 includes decals to be placed on the door windows of the taxicabs that assist in directing the passenger to the appropriate door for entry and to inform the passenger of the robbery prevention program
Staff recommends that this course be considered an optional component of the training program Taxicab drivers would be responsible to pay the course cost of approximately $5000
Conclusion
Staff recommends that a formal training program for taxicab drivers be implemented as described in this report The training provided would facilitate a consistent level of service across the taxicab industry in Brampton and would address the concerns raised during the public consultation process with respect to transporting persons with disabilities
The training courses that would be delivered by the City of Mississauga on behalf of the City of Brampton would be customized for the City of Bramptons requirements However the longer-term goal may be the development and delivery of a built in Brampton Taxicab DriverTraining Program Therefore it is recommended that staff be directed to undertake a study to determine the feasibility of developing and providing comprehensive taxicab driver training by the City of Brampton
APPENDIX A - 5
E2--M-
Concur
Original Signed By Original Signed By
Peter Honeyborne Katpzammit Acting Director Enforcement ^Commissioner ofCorporate Services and By-law Services
APPENDIX B -1
pound2-lS
bdquobdquobdquo BRAMPTON ReportLmn7a Flower City
Taxicab Advisory Committee Committee of the Council of
The Corporation of the City of Brampton
Date April 302010 Taxlcab Advisorv Comtradettee File W92 Date ^^ 10200 Subject Taxicab Driver Training Program Implementation
Contact Cliff Sherman Manager - Licensing Enforcement Enforcement and By-law Services Corporate Services Department (905-458-3424 X103)
Overview
bull In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC)
bull Training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
bull On October 10 2009 Council approved the recommendation of the TRC and an amendment to the Licensing By-law 1-2002 as amended regarding a training program as described in the report comprised of 3 components Customer Service Sensitivity Training and Defensive Driving
bull This report is written further to discussions and concerns at the March 8 2010 Taxicab Advisory Committee meeting regarding the requirements of the Taxicab Driver Training Program to clarify the content of the new program and where equivalencies may be accepted for individual components
bull A further report is to be prepared to finalize previously identified matters from the March 8 2010 Taxicab Advisory Committee meeting or any other subsequent meetings
Recommendations
1 That the report dated April 30 2010 from Cliff Sherman Manager - Licensing Enforcement Enforcement and By-law Services Corporate Services re Taxicab Driver Training Program Implementation be received and
APPENDIX B - 2
62-t 2 That taxicab drivers licensed as of May 2010 be directed to submit
documentation to the Manager - Licensing Enforcement forevaluation to determine where an equivalency may be applied to exemptthe driver from specific components of the Taxicab Driver Training Program
Background
In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC)
Training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
On October 10 2009 Council approved the recommendation of the TRC and an amendment to the Licensing By-law further to a staff report dated May 252009 (Appendix C attached) The 3 components of the programs (Customer Service Sensitivity Training and Defensive Driving) are detailed later in this report
The training program was discussed at the March 8 2010 Taxicab Advisory Committee meeting and a number of issues were raised (see Appendix A attached)
Current Situation
Effective November 92009 in accordance with Licensing By-law 1-2001 as amended by By-law 323-2009 every applicant for a taxicab drivers license (new-ofrenewal) is required to provide to the satisfaction of the License Issuer proof of completion of a driver training program approved by the License Issuer The rationale behind a comprehensive training program was that the training would facilitate an improved level of service in the taxicab industry in Brampton
Currently the City of Brampton has established a partnership with the City of Mississauga to provide a customized training program for Brampton drivers at their Mobile License Training Centre The Town of Oakville has a similar partnership for their taxicab drivers
APPENDIX B - 3
ei-n
Brampton Taxicab Drivers License Requirements
The requirements for training for applicants to obtain a City of Brampton Drivers License are as follows
bull New Applicants - must attend a 3-day training program and successfully complete pass a written test
bull Applicants for Renewal Licenses - must attend and complete the 3-day training program exceptwhere an equivalency training program previously taken has been approved as one of the training components required
Upon successful completion of the training program and a written test for new applicants a certificate is issued to the applicant The certificate is to be provided to the City of Brampton License Issuer in order for a City of Brampton drivers license to be issued
Applicants for renewal licenses are not required to pass the written test
Taxicab Driver Training Program
The 3-day comprehensive training program that is administered by the City of Mississauga for the City of Brampton includes the following components
Day 1 Orientation - New Applicants
bull A brief overview of the taxicab industry and how it relates to the applicant bull Review and examination of Bramptons Licensing By-law 1-2002 as amended
as it pertains to the licensing of taxicabs and specifically Schedule M-5 including any related issues and the expectations of the driver ie requirements of the driver (accessible taxicab driver and regular taxicab) through the application process and once the applicant is licensed vehicle markings required equipment (in-car surveillance camera emergency lightsystem valid propane sticker etc) vehicle standards meter requirements mandatory vehicle inspection information license renewals tariff card and trip records driver duties and conduct taxi stand rules refusing a customer discrimination priority list information threshold policy
bull Customer Service - dealing with members of the public and providing exceptional customer service actions and body language language essentials points of interests in the City of Brampton
bull Drive safe strategies risk awareness and avoidance robbery prevention
bdquo |P APPENDIX B-4
bull Examination procedure - what the applicant can expect City of Brampton street guide (how to use - in-class practice) group activities
bull Discussions concerning operation of a taxicab in and around Pearson International Airport
In regards to existing licensed drivers the Orientation course deals with thesame topics and issues listed above with the exception of the examination preparation and street guide components Since existing licensed drivers can be expected to have knowledge of these topics and are not required to take the written examination these topicsare not covered
Day 2 - Sensitivity
This component focuses on the issues pertaining to persons with disabilities The topics covered and training provided is as follows
Disabilities - nature and types etc
Review of the by-law requirements to meet the needs of persons with disabilities
Sensitizing drivers to the needs of persons with disabilities Rights of persons with disabilities under the laws Emergency procedures
Language and communication tips to assist a person with a disability
A review of various case studies
Accommodating assistive dogs Hands-on training and practice in securing devices for connecting wheelchairs scooters etc
Day 3 - Defensive Driving
This component focuses entirely on defensive driving and the safety of the taxicab driver when operating the taxicab The topics covered and training provided are as follows
Defensive driving and preventable collisions
Expectations of taxicab drivers
The 6 keys to defensive driving The aggressive driver versus the distracted driver
Stress relief
Becoming and being Road wise Driving in different weather conditions
Driving facts and myths
APPENDIX B - 5
bull Vehicle maintenance
bull Road sense versus common sense
bull Speeding - SPEED thrills but kills
Equivalencies which may exempt a driver from a specific component of the program
Staff recognizes that there are applicants who have taken similar training courses in the past and exemptions to the training requirements have been made A number of applicants have received training either through another municipality or private company that is accepted and considered equivalent to the program offered by the City of Mississauga For example if a new applicant has taken the taxicab training program offered by the Cityof Toronto she is not be required to complete the sensitivityor defensive driving training components but is required to successfully complete the orientation training and written exam for Brampton in order to receive a license
There are several training coursesprograms that are recognized and accepted by the City of Brampton (and the Cityof Mississauga) to meet the training requirements to receive a City of Brampton Drivers License (see Appendix B attached) In the event an applicant has taken training previously and is not listed or recognized in Appendix B the applicant may submiHhe course content to the Manager of Licensing Enforcement for review and consideration Currently staff in conjunction with the City of Mississauga is reviewing the course content for the Ontario Public Transit Associate (OPTA) Accessibility Customer Service Training course for possible approval and acceptance as a recognized equivalency for the sensitivity training requirement
Currently there is no time expiry for an applicant that has taken an approved equivalent course with another municipality or private companyagency The matter of refresher training requirements will be the subject of a report to the Taxicab Advisory Committee in the future
Conclusion
Further reports are forthcoming to address issues previously identified at the March 8 2010 Taxicab Advisory Committee and will also address any training issues identified in subsequent meetings
APPENDIX B - 6
EI-lO
Dave Wilson KaSfov Zammit
Director of Enforcement and By-Law Services Commissioner of Corporate Services
Appendices
Appendix A Extract from Minutes of Taxicab Advisory Committee Meeting of March 8 2010
Appendix B Equivalencies for Components of Taxicab DriverTraining Program Appendix C Report dated May 252009 - Taxicab Driver Training
Report authored by James Komfehl Project Supervisor Service Standards Enforcement and By-Law Services
APPENDIX B - 7 E1-2J
Appendix A
Extract from Minutes of Taxicab Advisory Committee Meeting - March 82010
E 2 Presentation by Dave Wilson Director of Enforcement and By-law Services Corporate Services re Status of Implementation of Driver Training Program
Dave Wilson distributed the information sheet on the Taxicab Driver
Training outlining the components and costs for each for the program which is provided through a contracted service with the Cityof Mississauga He noted that 6 current drivers have completed the training 3 of whom have sent positive messages 6 applicants for new drivers licenses are currently registered
Committee discussion included
bull Refresher training o No testing should be required o 5 years would be a reasonable time frame o 1-day program
Request to recognize past training and years of experience The Orientation component is not a good use of a drivers time if heshe is already licensed Drivers who are licensed to drive accessible taxicabs under contract to
TransHelp have already taken sensitivity training and should not be required to repeat Suggestions that current drivers be permitted a 3 year period of which to complete the training Training should target drivers who need specific assistance Cost of training is excessive - one day refresher for $100 would be reasonable
Providing a Brampton in-house program Taxicab staff already train accessible drivers - use this resource as well
Requirement for a person who receives a plate The need for a person to take training if heshe is the recipient of a taxicab plate eg original plate owner deceased Exemption from the training requirement for a person who has a taxicab owners license but does not drive Training already provided by the industry Use of video to replace need for in-person attendance Possibility of standard or provincial training
APPENDIX B - 8e2-2ishy
Staff clarified that
bull The provision of the training through the contracted service with Mississauga is an interim solution and as directed by Council staff will be reporting on the development of an in-house program
bull There is currently no requirement for refresher training however as directed by Council this will be the subject of a future report to TAC
bull Previous training or components thereof is accepted if provided by a municipalityauthority whose program is recognized by Mississauga It was also noted that under the new training requirement current drivers are not required to pass any testing
The following motion was considered
TC012-2010 That the verbal presentation and written information outlined below by Dave Wilson Director of Enforcement and By-law Services Corporate Services to the Taxicab Advisory Committee meeting of March 8 2010 re Status of Implementation of Driver Training Program be received
Licensing Process Explained (new and renewal of licenses Successful Applicants Unsuccessful Applicants Threshold Appeal Taxicab Drivers Training Class Outline Feedback from drivers who have completed the required training Licence and Training fees
Carried
APPENDIX B - 9 s-L-n
Appendix B
Equivalencies for Components of Taxicab Driver Training Program
Defensive
Notes Orientation Driving Sensitivity
Proof of attending courses such City of Oshawa as certificate of completion NO YES NO
Must provide valid Toronto License (Training completed
City of Toronto every 3 years) NO YES YES
Proof of attending courses such City of Vancouver as certificate of completion NO YES YES
City of Vaughan NO NO NO
Ontario Safety League Defensive Driving Certificate (DDC) Certificate of completion NO YES NO
The Training Material needs to be OTEC Accessible reviewed by Manager prior to Training acceptance or denial NO NO NO
Professional Driver
Improvement Course (PDIC) NO YES No
Training does not focus on taxi Region of Peel Trans van transportation or sedan
Help Authority transportation NO NO NO
Those qualified to instruct the Ontario
Safety League Defensive Driving Proof of qualifications NO YES NO
Proof of attending courses such Town of Pickering as certificate of completion NO YES NO
ex-iM-
Appendix C
Equivalencies for Components of Taxicab Driver Training Program (as of Feb 162011)
Any course not listed may be submitted to the License Issuer for consideration
Orientation Defensive
Location or Institution Notes Customer Sensitivity Driving
Service
City of Hamilton (Business Skills College Proof of attending courses such as Taxi Academy) certificate of completion NO YES NO
Proof of attending courses such asCityof Oshawa (Durham College)
certificate of completion NO NO YES
Must provide valid Toronto LicenseCity of Toronto
(Training completed every 3 years) NO YES YES
Proof of attending courses such asCity of Vancouver (Justice Institute of BC)
certificate of completion NO YES YES
The Vaughan training program mirrors City of Vaughan
that offered by Mississauga NO YES YES
Drive Wise Advance Driver Education Proof of attending courses such as Program certificate of completion NO NO YES
Ontario Safety League Defensive Driving Certificate of completion
Certificate (DDC) NO NO YES
Neither the In Class or On LineOTEC Accessible Customer Service
training is to the standard of that NO NO NOTraining - In Class or On Line offered through current program
Professional Driver Improvement Course Proof of attending courses such as (PDIC) certificate of completion NO NO YES
Training does not focus on taxi vanRegion of Peel Transhelp Authority NO NO NO
transportation or sedan transportation
Ontario Safety League Defensive Driving Proof of attending courses such as - Qualified Instructors certificate of completion NO NO YES
Town of Markham (Business Skills Proof of attending courses such as College Taxi Academy) certificate of completion NO YES YES
Town of Pickering Proof of attending courses such as certificate of completion NO NO YES
pound2-1
Recommendations
1 That the report dated February 28 2011 from Cliff Sherman Manager shyLicensing Enforcement Enforcement and By-law Services Corporate Services re Taxicab Driver Training Program be received and
2 That the Taxicab Driver Training Program for drivers who are currently licensed by the City of Brampton be reinstated on the basis that experience as a driver in Brampton is considered as equivalent to the OrientationCustomer Service Component of the program with the proviso that the Licence Issuer may require the completion of that component where there are complaints received regarding any driver and
3 That the Licence Issuer be given the authority to grant an equivalency to exempt an applicant (new or renewal) from any particular component of the training program upon receipt of satisfactory proof that equivalent training has been completed and
4 That a mandatory Robbery Prevention component be added to the Taxicab Driver Training Program
Background
In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC) comprised of Members of Council The training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
On October 10 2009 Council approved the recommendation of the Taxicab Review Committee (Recommendation TR038-2009) and an amendment to Licensing By-law 1shy2002 as amended regarding a formal taxicab driving program including three components - OrientationCustomer Service Sensitivityand Defensive Driving
The training program which officially commenced in February 2010 utilizing the contracted services of the City of Mississauga has since been discussed by the Taxicab Advisory Committee on a number of occasions
Council subsequently approved Taxicab Advisory Committee Recommendation TC032shy2010 on June 9 2010 suspending the implementation of the program for existing taxicab drivers
This report is intended to address the matters discussed by the Taxicab Advisory Committee
ei-i
Current Situation
Effective November 9 2009 in accordance with Licensing By-law 1-2002 as amended by By-law 323-2009 as a condition of obtaining a taxicab drivers license every applicant (new or renewal) is required to provide proof of completion ofa driver training program approved by the License Issuer The rationale behind a comprehensive training program was that the training would facilitate an improved level of service in the taxicab industry in Brampton
The City of Brampton has an established partnership with the Cityof Mississauga to provide a customized training program for Brampton taxicab drivers at the City of Mississaugas Mobile License Training Centre
The 3-day training program is normally over 3 consecutive days Tuesday - Thursday with a final written examination on Friday and includes the following components
Day 1 OrientationCustomer Service
bull A brief overview of the taxicab industry and how it relates to the applicant
bull Review and examination of Bramptons Licensing By-law 1-2002 as amended as it pertains to the licensing of taxicabs and specifically Schedule M-5 including any related issues and the expectations of the driver ie requirements of the driver (accessible taxicab driver and regular taxicab) through the application process and once the applicant is licensed vehicle markings required equipment (in-car surveillance camera emergency light system valid propane sticker etc) vehicle standards meter requirements mandatory vehicle inspection information license renewals tariff card and trip records driver duties and conduct taxi stand rules refusing a customer discrimination priority list information threshold policy
bull Customer Service - dealing with members of the public and providing exceptional customer service actions and body language language essentials points of interests in the City of Brampton
bull Drive safe strategies risk awareness and avoidance robbery prevention bull Examination procedure - what the applicant can expect City of Brampton street
guide (how to use - in-class practice) group activities bull Discussions concerning operation of a taxicab in and around Pearson
International Airport
E2-4
Day 2 - Sensitivity
Disabilities - nature and types etc
Review of the by-law requirements to meet the needs of persons with disabilities Sensitizing drivers to the needs of persons with disabilities Rights of persons with disabilities under the laws Emergency procedures
Language and communication tips to assist a person with a disability A review of various case studies
Accommodating assistive dogs
Hands-on training and practice in securing devices for connecting wheelchairs scooters etc
Day 3 - Defensive Driving
Defensive driving and preventable collisions
Expectations of taxicab drivers
The 6 keys to defensive driving
The aggressive driver versus the distracted driver
Stress relief
Becoming and being Road wise
Driving in different weather conditions
Driving facts and myths
Vehicle maintenance
Road sense versus common sense
Speeding - SPEED thrills but kills
The current fee schedule is
Fee HST Total
Day 1- OrientationCustomer Service $11200 $1456 $12656
Day 2 - Sensitivity $11200 $1456 $12656
Day 3 - Defensive Driving $12300 $1599 $13899
Examination $ 6500 $845 $ 7345
Complete program $41200 $5356 $46556
E2-S
Currently all new applicants are required to complete the program including successful completion of the final examination except those components for which an equivalency has been authorized by the Licence Issuer
For existing drivers a written examination is not required
This report addresses a number of matters
1 The need for a program 2 The cost of the program 3 Consideration of an in house program provided by the City of Brampton 4 Recognition of experience as equivalent 5 Recognition of equivalent training taken through other sources 6 Requirement for drivers who are currently licenced to take the program 7 The time that a driver has to be off the road and not earning in order to
complete the program 8 Transition period for drivers to complete those components for which an
equivalency is not achieved 9 Refresher training 10 Robbery Prevention training
1 The need for a program
A copy of the report dated May 25 2009 subsequent to which the Training Program was implemented as well as a later report dated April 30 2010 are attached for reference (Appendices A and B)
Staff remains of the opinion expressed in the May 25 report that a comprehensive training program for all taxicab drivers would be of benefit to taxicab customers in the City In the GTA Toronto Mississauga Oakville and Vaughan all require completion of a formal training program
The program facilitates a consistent level of service across the industry in Brampton and addresses the concerns raised during the public consultation process with respect to transporting people with disabilities
E2-fc
2 The cost of the program
3 Consideration of an in house program provided by the City of Brampton
The cost to develop implement and conduct a comprehensive in-house taxicab driver training program would not necessarily result in a lowercost for the taxicab drivers This conclusion is reached after consideration of the financial and
resource implications including the infrastructure to administer a program retain qualified adult education instructors and secure an appropriate training facility
The program offered through the City of Mississauga is on a cost-recovery (not profit) basis and has been customized for other jurisdictions (eg Oakville Vaughan Greater Toronto Airports Authority)
4 Recognition of experience as eouivalent
5 Recognition of eguivalent training taken through other sources
6 Reguirement for drivers who are currently licenced to take the program
Staff recognizes that there are applicants who have been in the taxicab industry for many years and may have taken relevant training courses Determinations are made by the Licence Issuer to grant an equivalency exemption for a particular component of the program
In consideration of the discussions of the Taxicab Advisory Committee staff concurs that drivers who have been licensed by the City of Brampton should be granted an equivalency for the OrientationCustomer Service component However in the event that complaints related to a customer service issue are received by the Licence Issuer regarding any individual driver the Licence Issuer should have the authority to require that this training component be completed
There are several training coursesprograms that are recognized and accepted as Equivalenciesto meet the training requirements (see Appendix C attached) In the event an applicant has taken training previously and is not listed or recognized in Appendix C the applicant may submit the course content to the Licence Issuer for review and consideration In these instances an
equivalency may be granted assuming that the training has been completed within the last 5 years
51-7
7 The time that a driver has to be off the road and not earning in order to complete the program
8 Transition period for drivers to complete those components for which an eguivalencv is not achieved
To address concerns of the taxicab industry concerning the costs and time away from work to attend the Taxicab Training Program it is proposed that
Existing Taxicab Drivers - Licence Renewals
bull Equivalencies may be granted by the Licence Issuer for drivers who provide evidence that a required component of the training has been achieved
bull For the components of the training for which an equivalency is not granted a 6-month conditional license would be issued so that the period of time is extended to obtain the required training ie individual components of the training program may be taken one day at a time
bull No written examination is required
New Applicants
bull All new applicants are required to pass English proficiency testing administered by the License Issuer before the application is processed any further
bull Equivalencies may be granted by the Licence Issuer for drivers who provide evidence that a required component of the training has been achieved assuming that the training has been completed within the last 5 years
bull Proof that the applicant has passed the written examination is required
9 Refresher training
Consideration of a requirement for Refresher Training will be the subject of a future report
10 Robbery Prevention training
It is recognized the taxicab drivers may be vulnerableto robbery attempts and therefore it is proposed that the Robbery Prevention program be adopted as a mandatory requirement of the training curriculum The Robbery Prevention program is a 3-hour course conducted in co-operation with Peel Regional Police and is designed to assist taxicab drivers in recognizing the risk factors and in dealing effectively with the issues of robberies and transportation fraud
El-8
The program also provides taxicab drivers with a robbery prevention kit which includes decals that can be placed on the door windows of the taxicabs that assist in directing the passengerto the appropriate door for entry and seating police reporting locations suspect identity charts etc and includes information regarding the procedures of the Peel Regional Police Central Robbery Bureau and Forensic Identification Services
Taxicab drivers would be responsible to pay the course cost of approximately $5820 (includes 13 HST)
Conclusion
The rationale of the requirement for a comprehensive training program for taxicab drivers is that completion will facilitate an improved and more consistent level of service in the taxicab industry in Brampton Staff believes that the training program is an essential component of ensuring the right image of the City
The requirement of the program was approved by City Council in November 2009 however in response to concerns expressed by members of the industry the requirement that existing drivers complete the program was suspended in June 2010
This report addresses the concerns expressed by the industry as well as other matters related to the training of taxicab drivers
The reinstatement of the program for existing drivers is crucial as it may be the first formal training that some veteran drivers have ever taken particularly as it relates to Sensitivity and Defensive Driving
The reportfurther explains the application of equivalent training and recognized experience as an equivalent for the OrientationCustomer Service components of the program
Provisions have been recommended to offset the one-time costs and help reduce the potential loss of income associated with the Taxicab Driver Training Program
The addition of a mandatory component with respect to Robbery Prevention will be an asset to taxicab drivers in relation to their personal safety and knowing what to do in the event of an incident
E2-9
Dave Wilson Kagtfiy Zammit
Director of Enforcement and By-law Services Commissioner of Corporate Services
Appendices
Appendix A - Report dated May 25 2009 to Taxicab Review Committee re
Taxicab Operations - Training
Appendix B - Report dated April 30 2010 to Taxicab Advisory Committee re
Taxicab Driver Training Program Implementation
Appendix C Equivalencies for Components of Taxicab Driver Training Program
Report authored by James Kornfehl Project Supervisor Service Standards Enforcement and By-law Services
APPENDIX A-1El-to
Flower City
ReportTAXICAB REVIEW COMMITTEE
Taxicab Review Committee
Committee of the Council of the Corporation of the Cityof Brampton Date May 25 2009
File W92
Subject Taxicab Operations - Training
Contact Peter Honeyborne Acting Director Enforcement and By-law Services Corporate Services 905-458-3424 X105
OVERVIEW
bull At its meeting held on April 28 2009 the Taxicab Review Committee directed that staff provide summary reports and recommendations addressing the various issues arising from the Taxicab Industry Public Consultation process conducted earlier this year
bull This report addresses a proposed formal Taxicab Driver training program which would facilitate a consistent level of service across the taxicab
industry In Brampton and would address the concerns raised during the public consultation process with respect to transporting persons with disabilities
bull When the Taxicab Review Committee has completed its review and made recommendations regarding amendments to the Licensing By-law public notice will be given of any amendment pursuant to this report
Recommendations
1 That the report dated May 25 2009 from Peter Honeyborne Acting Director Enforcement and By-law Services Corporate Services re Taxicab Operations shyTraining be received and
2 That subject to public notice provisions of the Procedure By-law a by-law be passed to amend Licensing By-law 1-2002 as amended to include requirements for drivers to participate in a City-approved taxicab training program as follows and subject to exemptions referenced in the subject report bull For new applicants - proof of successful completion
bull For drivers licensed as of the date of this by-law amendment - proof of completion only - to be implemented on January 1 2010 (ie drivers will be required to complete the course on or before their renewal dates that occur after December 31 2009) and
3
APPENDIX A-2 El-11 shy
That the Taxicab Advisory Committee be requested to consider a requirement for^ a less intensive refresher training program which may be mandatory every V years and
4 That the taxicab industry be made aware of the Robbery Prevention Programavailable through the City of Mississauga in cooperation with Peel Regional Police and
5 That staff investigate the feasibility of implementing an in-house training program for the taxicab industry
Background
Atits meeting held on April 282009 the Taxicab Review Committee directed that staff provide summary reports and recommendations addressing the various issuesarising from theTaxicab Industry Public Consultation process conducted earlier thisyear
The purpose of this report is to provide the Committee with an analysisand specific recommendations with respect to the establishment ofa formal Taxicab Driver Training Program
From a training perspective the only provision within the Licensing By-law is that an applicant for an accessible taxi drivers license shall submitproof of successful bdquo completion of a training program dealing with transportation of persons with disabilities - certified programs are offered through other municipal Jurisdictions eg Mississauga Toronto
Current Situation
During the public consultation process held earlier in 2009 the Taxicab Review Committee heard references to training of drivers particularly as it relates to transporting persons with disabilities
The Cities of Mississauga and Toronto conduct specific training and certification programs that provide taxicab drivers with the skills they require to transport persons with disabilities The City of Brampton accepts proof of certification from one of these programs as evidence that an applicant for an accessible taxicab driver has met the training requirements of Bramptons Licensing By-law
Although the taxicab drivers in Brampton are not required at this time to undertake any other training programs staff is of the opinion that a comprehensive training program for all taxicab drivers would be of benefit to taxicab customers in the City Other municipalities such as Toronto Mississauga Oakville and Vaughan require completion of a formal training program A comprehensive training program would also address the concerns raised during the public consultation with respect to transporting persons with disabilities
APPENDIX A-3 E2-I1
The City of Mississauga currently operates a training program for drivers of both regularand accessible taxicabs and that program has been customized for other jurisdictions(eg Town of Oakville City of Vaughan Greater Toronto Airports Authority) Staff from the City of Mississauga have advised that a similar program could be developed for the Cityof Brampton
The City of Brampton does not currently have the resources to offer a comprehensiveTaxicab Driver Training Program It isproposed that should the Taxicab Review Committee concur that a training program is desirabie the City of Brampton could avail itself of the program available from the City of Mississauga to provide the formal training
The 3-day training program that would be administered and conducted by the City of Mississauga would include thefollowing components
bull Customer Service
o Introduction to the Taxicab Industry including the taxicab meters and how they work
o City of Brampton Licensing By-law o Tourism
o Road System important locations
bull Sensitivity Training o Understanding different types of disabilities o Assisting persons with disabilities o Hands on training for the use of the devices for connecting wheelchairs or
scooters
bull Defensive Driving o Instruction on driving skills required to prevent collisions regardless of the
actions of others or the conditions around them o Foster an attitude ofalertness on the roadways
It is proposed that all persons applying to obtain a new City of Brampton Taxicab Drivers License be required to successfully complete (pass) the 3-day training programbefore becoming eligible to obtain a license
It is also proposed that all existing City of Brampton taxicab drivers as of the date of enactment of amendment to the Licensing By-law be required to take the 3-day training program to beimplemented for ail drivers license renewals after December 312009Because this would be a new requirement of the by-law drivers already licensed would be grandfathered and therefore would be required to provide proof of having taken the course (vs successful completion)
APPENDIX A-4
52-12
It is suggested that there may be value in requiring drivers to take a less-intensive refresher course every V years Consideration of that requirement may be a matter to be considered by the Taxicab Advisory Committee
Exemptions would be considered for driversapplicants who provide evidence thatthe required component of training has been completed (eg provided by another municipality) within the prior four years
Taxicab drivers and applicants would be responsible to pay thecostof their training program - currently that cost through the City of Mississauga is approximately $50000
Customization of the Mississauga training program for Bramptons purposeswould be developed over the summer and fail 2009 with a potential start date in October 2009
Robbery Prevention (optional)
The City of Mississauga has developed a 3-hour robbery prevention program for taxicab drivers in co-operation with Peel Regional Police The program is designed to assist taxicab drivers in recognizing the risk factors in taxicab robberies and indealing effectively with robberies and transportation fraud Taxicab drivers are also informed of the procedures of the Peel Regional Police Central Robbery Bureau and the Forensic Identification Services
The program also includes providing taxicab drivers with a robbery prevention kit which1 includes decals to be placed on the door windows of the taxicabs that assist in directing the passenger to the appropriate door for entry and to inform the passenger of the robbery prevention program
Staff recommends that this course be considered an optional component of the training program Taxicab drivers would be responsible to pay the course cost of approximately $5000
Conclusion
Staff recommends that a formal training program for taxicab drivers be implemented as described in this report The training provided would facilitate a consistent level of service across the taxicab industry in Brampton and would address the concerns raised during the public consultation process with respect to transporting persons with disabilities
The training courses that would be delivered by the City of Mississauga on behalf of the City of Brampton would be customized for the City of Bramptons requirements However the longer-term goal may be the development and delivery of a built in Brampton Taxicab DriverTraining Program Therefore it is recommended that staff be directed to undertake a study to determine the feasibility of developing and providing comprehensive taxicab driver training by the City of Brampton
APPENDIX A - 5
E2--M-
Concur
Original Signed By Original Signed By
Peter Honeyborne Katpzammit Acting Director Enforcement ^Commissioner ofCorporate Services and By-law Services
APPENDIX B -1
pound2-lS
bdquobdquobdquo BRAMPTON ReportLmn7a Flower City
Taxicab Advisory Committee Committee of the Council of
The Corporation of the City of Brampton
Date April 302010 Taxlcab Advisorv Comtradettee File W92 Date ^^ 10200 Subject Taxicab Driver Training Program Implementation
Contact Cliff Sherman Manager - Licensing Enforcement Enforcement and By-law Services Corporate Services Department (905-458-3424 X103)
Overview
bull In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC)
bull Training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
bull On October 10 2009 Council approved the recommendation of the TRC and an amendment to the Licensing By-law 1-2002 as amended regarding a training program as described in the report comprised of 3 components Customer Service Sensitivity Training and Defensive Driving
bull This report is written further to discussions and concerns at the March 8 2010 Taxicab Advisory Committee meeting regarding the requirements of the Taxicab Driver Training Program to clarify the content of the new program and where equivalencies may be accepted for individual components
bull A further report is to be prepared to finalize previously identified matters from the March 8 2010 Taxicab Advisory Committee meeting or any other subsequent meetings
Recommendations
1 That the report dated April 30 2010 from Cliff Sherman Manager - Licensing Enforcement Enforcement and By-law Services Corporate Services re Taxicab Driver Training Program Implementation be received and
APPENDIX B - 2
62-t 2 That taxicab drivers licensed as of May 2010 be directed to submit
documentation to the Manager - Licensing Enforcement forevaluation to determine where an equivalency may be applied to exemptthe driver from specific components of the Taxicab Driver Training Program
Background
In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC)
Training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
On October 10 2009 Council approved the recommendation of the TRC and an amendment to the Licensing By-law further to a staff report dated May 252009 (Appendix C attached) The 3 components of the programs (Customer Service Sensitivity Training and Defensive Driving) are detailed later in this report
The training program was discussed at the March 8 2010 Taxicab Advisory Committee meeting and a number of issues were raised (see Appendix A attached)
Current Situation
Effective November 92009 in accordance with Licensing By-law 1-2001 as amended by By-law 323-2009 every applicant for a taxicab drivers license (new-ofrenewal) is required to provide to the satisfaction of the License Issuer proof of completion of a driver training program approved by the License Issuer The rationale behind a comprehensive training program was that the training would facilitate an improved level of service in the taxicab industry in Brampton
Currently the City of Brampton has established a partnership with the City of Mississauga to provide a customized training program for Brampton drivers at their Mobile License Training Centre The Town of Oakville has a similar partnership for their taxicab drivers
APPENDIX B - 3
ei-n
Brampton Taxicab Drivers License Requirements
The requirements for training for applicants to obtain a City of Brampton Drivers License are as follows
bull New Applicants - must attend a 3-day training program and successfully complete pass a written test
bull Applicants for Renewal Licenses - must attend and complete the 3-day training program exceptwhere an equivalency training program previously taken has been approved as one of the training components required
Upon successful completion of the training program and a written test for new applicants a certificate is issued to the applicant The certificate is to be provided to the City of Brampton License Issuer in order for a City of Brampton drivers license to be issued
Applicants for renewal licenses are not required to pass the written test
Taxicab Driver Training Program
The 3-day comprehensive training program that is administered by the City of Mississauga for the City of Brampton includes the following components
Day 1 Orientation - New Applicants
bull A brief overview of the taxicab industry and how it relates to the applicant bull Review and examination of Bramptons Licensing By-law 1-2002 as amended
as it pertains to the licensing of taxicabs and specifically Schedule M-5 including any related issues and the expectations of the driver ie requirements of the driver (accessible taxicab driver and regular taxicab) through the application process and once the applicant is licensed vehicle markings required equipment (in-car surveillance camera emergency lightsystem valid propane sticker etc) vehicle standards meter requirements mandatory vehicle inspection information license renewals tariff card and trip records driver duties and conduct taxi stand rules refusing a customer discrimination priority list information threshold policy
bull Customer Service - dealing with members of the public and providing exceptional customer service actions and body language language essentials points of interests in the City of Brampton
bull Drive safe strategies risk awareness and avoidance robbery prevention
bdquo |P APPENDIX B-4
bull Examination procedure - what the applicant can expect City of Brampton street guide (how to use - in-class practice) group activities
bull Discussions concerning operation of a taxicab in and around Pearson International Airport
In regards to existing licensed drivers the Orientation course deals with thesame topics and issues listed above with the exception of the examination preparation and street guide components Since existing licensed drivers can be expected to have knowledge of these topics and are not required to take the written examination these topicsare not covered
Day 2 - Sensitivity
This component focuses on the issues pertaining to persons with disabilities The topics covered and training provided is as follows
Disabilities - nature and types etc
Review of the by-law requirements to meet the needs of persons with disabilities
Sensitizing drivers to the needs of persons with disabilities Rights of persons with disabilities under the laws Emergency procedures
Language and communication tips to assist a person with a disability
A review of various case studies
Accommodating assistive dogs Hands-on training and practice in securing devices for connecting wheelchairs scooters etc
Day 3 - Defensive Driving
This component focuses entirely on defensive driving and the safety of the taxicab driver when operating the taxicab The topics covered and training provided are as follows
Defensive driving and preventable collisions
Expectations of taxicab drivers
The 6 keys to defensive driving The aggressive driver versus the distracted driver
Stress relief
Becoming and being Road wise Driving in different weather conditions
Driving facts and myths
APPENDIX B - 5
bull Vehicle maintenance
bull Road sense versus common sense
bull Speeding - SPEED thrills but kills
Equivalencies which may exempt a driver from a specific component of the program
Staff recognizes that there are applicants who have taken similar training courses in the past and exemptions to the training requirements have been made A number of applicants have received training either through another municipality or private company that is accepted and considered equivalent to the program offered by the City of Mississauga For example if a new applicant has taken the taxicab training program offered by the Cityof Toronto she is not be required to complete the sensitivityor defensive driving training components but is required to successfully complete the orientation training and written exam for Brampton in order to receive a license
There are several training coursesprograms that are recognized and accepted by the City of Brampton (and the Cityof Mississauga) to meet the training requirements to receive a City of Brampton Drivers License (see Appendix B attached) In the event an applicant has taken training previously and is not listed or recognized in Appendix B the applicant may submiHhe course content to the Manager of Licensing Enforcement for review and consideration Currently staff in conjunction with the City of Mississauga is reviewing the course content for the Ontario Public Transit Associate (OPTA) Accessibility Customer Service Training course for possible approval and acceptance as a recognized equivalency for the sensitivity training requirement
Currently there is no time expiry for an applicant that has taken an approved equivalent course with another municipality or private companyagency The matter of refresher training requirements will be the subject of a report to the Taxicab Advisory Committee in the future
Conclusion
Further reports are forthcoming to address issues previously identified at the March 8 2010 Taxicab Advisory Committee and will also address any training issues identified in subsequent meetings
APPENDIX B - 6
EI-lO
Dave Wilson KaSfov Zammit
Director of Enforcement and By-Law Services Commissioner of Corporate Services
Appendices
Appendix A Extract from Minutes of Taxicab Advisory Committee Meeting of March 8 2010
Appendix B Equivalencies for Components of Taxicab DriverTraining Program Appendix C Report dated May 252009 - Taxicab Driver Training
Report authored by James Komfehl Project Supervisor Service Standards Enforcement and By-Law Services
APPENDIX B - 7 E1-2J
Appendix A
Extract from Minutes of Taxicab Advisory Committee Meeting - March 82010
E 2 Presentation by Dave Wilson Director of Enforcement and By-law Services Corporate Services re Status of Implementation of Driver Training Program
Dave Wilson distributed the information sheet on the Taxicab Driver
Training outlining the components and costs for each for the program which is provided through a contracted service with the Cityof Mississauga He noted that 6 current drivers have completed the training 3 of whom have sent positive messages 6 applicants for new drivers licenses are currently registered
Committee discussion included
bull Refresher training o No testing should be required o 5 years would be a reasonable time frame o 1-day program
Request to recognize past training and years of experience The Orientation component is not a good use of a drivers time if heshe is already licensed Drivers who are licensed to drive accessible taxicabs under contract to
TransHelp have already taken sensitivity training and should not be required to repeat Suggestions that current drivers be permitted a 3 year period of which to complete the training Training should target drivers who need specific assistance Cost of training is excessive - one day refresher for $100 would be reasonable
Providing a Brampton in-house program Taxicab staff already train accessible drivers - use this resource as well
Requirement for a person who receives a plate The need for a person to take training if heshe is the recipient of a taxicab plate eg original plate owner deceased Exemption from the training requirement for a person who has a taxicab owners license but does not drive Training already provided by the industry Use of video to replace need for in-person attendance Possibility of standard or provincial training
APPENDIX B - 8e2-2ishy
Staff clarified that
bull The provision of the training through the contracted service with Mississauga is an interim solution and as directed by Council staff will be reporting on the development of an in-house program
bull There is currently no requirement for refresher training however as directed by Council this will be the subject of a future report to TAC
bull Previous training or components thereof is accepted if provided by a municipalityauthority whose program is recognized by Mississauga It was also noted that under the new training requirement current drivers are not required to pass any testing
The following motion was considered
TC012-2010 That the verbal presentation and written information outlined below by Dave Wilson Director of Enforcement and By-law Services Corporate Services to the Taxicab Advisory Committee meeting of March 8 2010 re Status of Implementation of Driver Training Program be received
Licensing Process Explained (new and renewal of licenses Successful Applicants Unsuccessful Applicants Threshold Appeal Taxicab Drivers Training Class Outline Feedback from drivers who have completed the required training Licence and Training fees
Carried
APPENDIX B - 9 s-L-n
Appendix B
Equivalencies for Components of Taxicab Driver Training Program
Defensive
Notes Orientation Driving Sensitivity
Proof of attending courses such City of Oshawa as certificate of completion NO YES NO
Must provide valid Toronto License (Training completed
City of Toronto every 3 years) NO YES YES
Proof of attending courses such City of Vancouver as certificate of completion NO YES YES
City of Vaughan NO NO NO
Ontario Safety League Defensive Driving Certificate (DDC) Certificate of completion NO YES NO
The Training Material needs to be OTEC Accessible reviewed by Manager prior to Training acceptance or denial NO NO NO
Professional Driver
Improvement Course (PDIC) NO YES No
Training does not focus on taxi Region of Peel Trans van transportation or sedan
Help Authority transportation NO NO NO
Those qualified to instruct the Ontario
Safety League Defensive Driving Proof of qualifications NO YES NO
Proof of attending courses such Town of Pickering as certificate of completion NO YES NO
ex-iM-
Appendix C
Equivalencies for Components of Taxicab Driver Training Program (as of Feb 162011)
Any course not listed may be submitted to the License Issuer for consideration
Orientation Defensive
Location or Institution Notes Customer Sensitivity Driving
Service
City of Hamilton (Business Skills College Proof of attending courses such as Taxi Academy) certificate of completion NO YES NO
Proof of attending courses such asCityof Oshawa (Durham College)
certificate of completion NO NO YES
Must provide valid Toronto LicenseCity of Toronto
(Training completed every 3 years) NO YES YES
Proof of attending courses such asCity of Vancouver (Justice Institute of BC)
certificate of completion NO YES YES
The Vaughan training program mirrors City of Vaughan
that offered by Mississauga NO YES YES
Drive Wise Advance Driver Education Proof of attending courses such as Program certificate of completion NO NO YES
Ontario Safety League Defensive Driving Certificate of completion
Certificate (DDC) NO NO YES
Neither the In Class or On LineOTEC Accessible Customer Service
training is to the standard of that NO NO NOTraining - In Class or On Line offered through current program
Professional Driver Improvement Course Proof of attending courses such as (PDIC) certificate of completion NO NO YES
Training does not focus on taxi vanRegion of Peel Transhelp Authority NO NO NO
transportation or sedan transportation
Ontario Safety League Defensive Driving Proof of attending courses such as - Qualified Instructors certificate of completion NO NO YES
Town of Markham (Business Skills Proof of attending courses such as College Taxi Academy) certificate of completion NO YES YES
Town of Pickering Proof of attending courses such as certificate of completion NO NO YES
ei-i
Current Situation
Effective November 9 2009 in accordance with Licensing By-law 1-2002 as amended by By-law 323-2009 as a condition of obtaining a taxicab drivers license every applicant (new or renewal) is required to provide proof of completion ofa driver training program approved by the License Issuer The rationale behind a comprehensive training program was that the training would facilitate an improved level of service in the taxicab industry in Brampton
The City of Brampton has an established partnership with the Cityof Mississauga to provide a customized training program for Brampton taxicab drivers at the City of Mississaugas Mobile License Training Centre
The 3-day training program is normally over 3 consecutive days Tuesday - Thursday with a final written examination on Friday and includes the following components
Day 1 OrientationCustomer Service
bull A brief overview of the taxicab industry and how it relates to the applicant
bull Review and examination of Bramptons Licensing By-law 1-2002 as amended as it pertains to the licensing of taxicabs and specifically Schedule M-5 including any related issues and the expectations of the driver ie requirements of the driver (accessible taxicab driver and regular taxicab) through the application process and once the applicant is licensed vehicle markings required equipment (in-car surveillance camera emergency light system valid propane sticker etc) vehicle standards meter requirements mandatory vehicle inspection information license renewals tariff card and trip records driver duties and conduct taxi stand rules refusing a customer discrimination priority list information threshold policy
bull Customer Service - dealing with members of the public and providing exceptional customer service actions and body language language essentials points of interests in the City of Brampton
bull Drive safe strategies risk awareness and avoidance robbery prevention bull Examination procedure - what the applicant can expect City of Brampton street
guide (how to use - in-class practice) group activities bull Discussions concerning operation of a taxicab in and around Pearson
International Airport
E2-4
Day 2 - Sensitivity
Disabilities - nature and types etc
Review of the by-law requirements to meet the needs of persons with disabilities Sensitizing drivers to the needs of persons with disabilities Rights of persons with disabilities under the laws Emergency procedures
Language and communication tips to assist a person with a disability A review of various case studies
Accommodating assistive dogs
Hands-on training and practice in securing devices for connecting wheelchairs scooters etc
Day 3 - Defensive Driving
Defensive driving and preventable collisions
Expectations of taxicab drivers
The 6 keys to defensive driving
The aggressive driver versus the distracted driver
Stress relief
Becoming and being Road wise
Driving in different weather conditions
Driving facts and myths
Vehicle maintenance
Road sense versus common sense
Speeding - SPEED thrills but kills
The current fee schedule is
Fee HST Total
Day 1- OrientationCustomer Service $11200 $1456 $12656
Day 2 - Sensitivity $11200 $1456 $12656
Day 3 - Defensive Driving $12300 $1599 $13899
Examination $ 6500 $845 $ 7345
Complete program $41200 $5356 $46556
E2-S
Currently all new applicants are required to complete the program including successful completion of the final examination except those components for which an equivalency has been authorized by the Licence Issuer
For existing drivers a written examination is not required
This report addresses a number of matters
1 The need for a program 2 The cost of the program 3 Consideration of an in house program provided by the City of Brampton 4 Recognition of experience as equivalent 5 Recognition of equivalent training taken through other sources 6 Requirement for drivers who are currently licenced to take the program 7 The time that a driver has to be off the road and not earning in order to
complete the program 8 Transition period for drivers to complete those components for which an
equivalency is not achieved 9 Refresher training 10 Robbery Prevention training
1 The need for a program
A copy of the report dated May 25 2009 subsequent to which the Training Program was implemented as well as a later report dated April 30 2010 are attached for reference (Appendices A and B)
Staff remains of the opinion expressed in the May 25 report that a comprehensive training program for all taxicab drivers would be of benefit to taxicab customers in the City In the GTA Toronto Mississauga Oakville and Vaughan all require completion of a formal training program
The program facilitates a consistent level of service across the industry in Brampton and addresses the concerns raised during the public consultation process with respect to transporting people with disabilities
E2-fc
2 The cost of the program
3 Consideration of an in house program provided by the City of Brampton
The cost to develop implement and conduct a comprehensive in-house taxicab driver training program would not necessarily result in a lowercost for the taxicab drivers This conclusion is reached after consideration of the financial and
resource implications including the infrastructure to administer a program retain qualified adult education instructors and secure an appropriate training facility
The program offered through the City of Mississauga is on a cost-recovery (not profit) basis and has been customized for other jurisdictions (eg Oakville Vaughan Greater Toronto Airports Authority)
4 Recognition of experience as eouivalent
5 Recognition of eguivalent training taken through other sources
6 Reguirement for drivers who are currently licenced to take the program
Staff recognizes that there are applicants who have been in the taxicab industry for many years and may have taken relevant training courses Determinations are made by the Licence Issuer to grant an equivalency exemption for a particular component of the program
In consideration of the discussions of the Taxicab Advisory Committee staff concurs that drivers who have been licensed by the City of Brampton should be granted an equivalency for the OrientationCustomer Service component However in the event that complaints related to a customer service issue are received by the Licence Issuer regarding any individual driver the Licence Issuer should have the authority to require that this training component be completed
There are several training coursesprograms that are recognized and accepted as Equivalenciesto meet the training requirements (see Appendix C attached) In the event an applicant has taken training previously and is not listed or recognized in Appendix C the applicant may submit the course content to the Licence Issuer for review and consideration In these instances an
equivalency may be granted assuming that the training has been completed within the last 5 years
51-7
7 The time that a driver has to be off the road and not earning in order to complete the program
8 Transition period for drivers to complete those components for which an eguivalencv is not achieved
To address concerns of the taxicab industry concerning the costs and time away from work to attend the Taxicab Training Program it is proposed that
Existing Taxicab Drivers - Licence Renewals
bull Equivalencies may be granted by the Licence Issuer for drivers who provide evidence that a required component of the training has been achieved
bull For the components of the training for which an equivalency is not granted a 6-month conditional license would be issued so that the period of time is extended to obtain the required training ie individual components of the training program may be taken one day at a time
bull No written examination is required
New Applicants
bull All new applicants are required to pass English proficiency testing administered by the License Issuer before the application is processed any further
bull Equivalencies may be granted by the Licence Issuer for drivers who provide evidence that a required component of the training has been achieved assuming that the training has been completed within the last 5 years
bull Proof that the applicant has passed the written examination is required
9 Refresher training
Consideration of a requirement for Refresher Training will be the subject of a future report
10 Robbery Prevention training
It is recognized the taxicab drivers may be vulnerableto robbery attempts and therefore it is proposed that the Robbery Prevention program be adopted as a mandatory requirement of the training curriculum The Robbery Prevention program is a 3-hour course conducted in co-operation with Peel Regional Police and is designed to assist taxicab drivers in recognizing the risk factors and in dealing effectively with the issues of robberies and transportation fraud
El-8
The program also provides taxicab drivers with a robbery prevention kit which includes decals that can be placed on the door windows of the taxicabs that assist in directing the passengerto the appropriate door for entry and seating police reporting locations suspect identity charts etc and includes information regarding the procedures of the Peel Regional Police Central Robbery Bureau and Forensic Identification Services
Taxicab drivers would be responsible to pay the course cost of approximately $5820 (includes 13 HST)
Conclusion
The rationale of the requirement for a comprehensive training program for taxicab drivers is that completion will facilitate an improved and more consistent level of service in the taxicab industry in Brampton Staff believes that the training program is an essential component of ensuring the right image of the City
The requirement of the program was approved by City Council in November 2009 however in response to concerns expressed by members of the industry the requirement that existing drivers complete the program was suspended in June 2010
This report addresses the concerns expressed by the industry as well as other matters related to the training of taxicab drivers
The reinstatement of the program for existing drivers is crucial as it may be the first formal training that some veteran drivers have ever taken particularly as it relates to Sensitivity and Defensive Driving
The reportfurther explains the application of equivalent training and recognized experience as an equivalent for the OrientationCustomer Service components of the program
Provisions have been recommended to offset the one-time costs and help reduce the potential loss of income associated with the Taxicab Driver Training Program
The addition of a mandatory component with respect to Robbery Prevention will be an asset to taxicab drivers in relation to their personal safety and knowing what to do in the event of an incident
E2-9
Dave Wilson Kagtfiy Zammit
Director of Enforcement and By-law Services Commissioner of Corporate Services
Appendices
Appendix A - Report dated May 25 2009 to Taxicab Review Committee re
Taxicab Operations - Training
Appendix B - Report dated April 30 2010 to Taxicab Advisory Committee re
Taxicab Driver Training Program Implementation
Appendix C Equivalencies for Components of Taxicab Driver Training Program
Report authored by James Kornfehl Project Supervisor Service Standards Enforcement and By-law Services
APPENDIX A-1El-to
Flower City
ReportTAXICAB REVIEW COMMITTEE
Taxicab Review Committee
Committee of the Council of the Corporation of the Cityof Brampton Date May 25 2009
File W92
Subject Taxicab Operations - Training
Contact Peter Honeyborne Acting Director Enforcement and By-law Services Corporate Services 905-458-3424 X105
OVERVIEW
bull At its meeting held on April 28 2009 the Taxicab Review Committee directed that staff provide summary reports and recommendations addressing the various issues arising from the Taxicab Industry Public Consultation process conducted earlier this year
bull This report addresses a proposed formal Taxicab Driver training program which would facilitate a consistent level of service across the taxicab
industry In Brampton and would address the concerns raised during the public consultation process with respect to transporting persons with disabilities
bull When the Taxicab Review Committee has completed its review and made recommendations regarding amendments to the Licensing By-law public notice will be given of any amendment pursuant to this report
Recommendations
1 That the report dated May 25 2009 from Peter Honeyborne Acting Director Enforcement and By-law Services Corporate Services re Taxicab Operations shyTraining be received and
2 That subject to public notice provisions of the Procedure By-law a by-law be passed to amend Licensing By-law 1-2002 as amended to include requirements for drivers to participate in a City-approved taxicab training program as follows and subject to exemptions referenced in the subject report bull For new applicants - proof of successful completion
bull For drivers licensed as of the date of this by-law amendment - proof of completion only - to be implemented on January 1 2010 (ie drivers will be required to complete the course on or before their renewal dates that occur after December 31 2009) and
3
APPENDIX A-2 El-11 shy
That the Taxicab Advisory Committee be requested to consider a requirement for^ a less intensive refresher training program which may be mandatory every V years and
4 That the taxicab industry be made aware of the Robbery Prevention Programavailable through the City of Mississauga in cooperation with Peel Regional Police and
5 That staff investigate the feasibility of implementing an in-house training program for the taxicab industry
Background
Atits meeting held on April 282009 the Taxicab Review Committee directed that staff provide summary reports and recommendations addressing the various issuesarising from theTaxicab Industry Public Consultation process conducted earlier thisyear
The purpose of this report is to provide the Committee with an analysisand specific recommendations with respect to the establishment ofa formal Taxicab Driver Training Program
From a training perspective the only provision within the Licensing By-law is that an applicant for an accessible taxi drivers license shall submitproof of successful bdquo completion of a training program dealing with transportation of persons with disabilities - certified programs are offered through other municipal Jurisdictions eg Mississauga Toronto
Current Situation
During the public consultation process held earlier in 2009 the Taxicab Review Committee heard references to training of drivers particularly as it relates to transporting persons with disabilities
The Cities of Mississauga and Toronto conduct specific training and certification programs that provide taxicab drivers with the skills they require to transport persons with disabilities The City of Brampton accepts proof of certification from one of these programs as evidence that an applicant for an accessible taxicab driver has met the training requirements of Bramptons Licensing By-law
Although the taxicab drivers in Brampton are not required at this time to undertake any other training programs staff is of the opinion that a comprehensive training program for all taxicab drivers would be of benefit to taxicab customers in the City Other municipalities such as Toronto Mississauga Oakville and Vaughan require completion of a formal training program A comprehensive training program would also address the concerns raised during the public consultation with respect to transporting persons with disabilities
APPENDIX A-3 E2-I1
The City of Mississauga currently operates a training program for drivers of both regularand accessible taxicabs and that program has been customized for other jurisdictions(eg Town of Oakville City of Vaughan Greater Toronto Airports Authority) Staff from the City of Mississauga have advised that a similar program could be developed for the Cityof Brampton
The City of Brampton does not currently have the resources to offer a comprehensiveTaxicab Driver Training Program It isproposed that should the Taxicab Review Committee concur that a training program is desirabie the City of Brampton could avail itself of the program available from the City of Mississauga to provide the formal training
The 3-day training program that would be administered and conducted by the City of Mississauga would include thefollowing components
bull Customer Service
o Introduction to the Taxicab Industry including the taxicab meters and how they work
o City of Brampton Licensing By-law o Tourism
o Road System important locations
bull Sensitivity Training o Understanding different types of disabilities o Assisting persons with disabilities o Hands on training for the use of the devices for connecting wheelchairs or
scooters
bull Defensive Driving o Instruction on driving skills required to prevent collisions regardless of the
actions of others or the conditions around them o Foster an attitude ofalertness on the roadways
It is proposed that all persons applying to obtain a new City of Brampton Taxicab Drivers License be required to successfully complete (pass) the 3-day training programbefore becoming eligible to obtain a license
It is also proposed that all existing City of Brampton taxicab drivers as of the date of enactment of amendment to the Licensing By-law be required to take the 3-day training program to beimplemented for ail drivers license renewals after December 312009Because this would be a new requirement of the by-law drivers already licensed would be grandfathered and therefore would be required to provide proof of having taken the course (vs successful completion)
APPENDIX A-4
52-12
It is suggested that there may be value in requiring drivers to take a less-intensive refresher course every V years Consideration of that requirement may be a matter to be considered by the Taxicab Advisory Committee
Exemptions would be considered for driversapplicants who provide evidence thatthe required component of training has been completed (eg provided by another municipality) within the prior four years
Taxicab drivers and applicants would be responsible to pay thecostof their training program - currently that cost through the City of Mississauga is approximately $50000
Customization of the Mississauga training program for Bramptons purposeswould be developed over the summer and fail 2009 with a potential start date in October 2009
Robbery Prevention (optional)
The City of Mississauga has developed a 3-hour robbery prevention program for taxicab drivers in co-operation with Peel Regional Police The program is designed to assist taxicab drivers in recognizing the risk factors in taxicab robberies and indealing effectively with robberies and transportation fraud Taxicab drivers are also informed of the procedures of the Peel Regional Police Central Robbery Bureau and the Forensic Identification Services
The program also includes providing taxicab drivers with a robbery prevention kit which1 includes decals to be placed on the door windows of the taxicabs that assist in directing the passenger to the appropriate door for entry and to inform the passenger of the robbery prevention program
Staff recommends that this course be considered an optional component of the training program Taxicab drivers would be responsible to pay the course cost of approximately $5000
Conclusion
Staff recommends that a formal training program for taxicab drivers be implemented as described in this report The training provided would facilitate a consistent level of service across the taxicab industry in Brampton and would address the concerns raised during the public consultation process with respect to transporting persons with disabilities
The training courses that would be delivered by the City of Mississauga on behalf of the City of Brampton would be customized for the City of Bramptons requirements However the longer-term goal may be the development and delivery of a built in Brampton Taxicab DriverTraining Program Therefore it is recommended that staff be directed to undertake a study to determine the feasibility of developing and providing comprehensive taxicab driver training by the City of Brampton
APPENDIX A - 5
E2--M-
Concur
Original Signed By Original Signed By
Peter Honeyborne Katpzammit Acting Director Enforcement ^Commissioner ofCorporate Services and By-law Services
APPENDIX B -1
pound2-lS
bdquobdquobdquo BRAMPTON ReportLmn7a Flower City
Taxicab Advisory Committee Committee of the Council of
The Corporation of the City of Brampton
Date April 302010 Taxlcab Advisorv Comtradettee File W92 Date ^^ 10200 Subject Taxicab Driver Training Program Implementation
Contact Cliff Sherman Manager - Licensing Enforcement Enforcement and By-law Services Corporate Services Department (905-458-3424 X103)
Overview
bull In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC)
bull Training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
bull On October 10 2009 Council approved the recommendation of the TRC and an amendment to the Licensing By-law 1-2002 as amended regarding a training program as described in the report comprised of 3 components Customer Service Sensitivity Training and Defensive Driving
bull This report is written further to discussions and concerns at the March 8 2010 Taxicab Advisory Committee meeting regarding the requirements of the Taxicab Driver Training Program to clarify the content of the new program and where equivalencies may be accepted for individual components
bull A further report is to be prepared to finalize previously identified matters from the March 8 2010 Taxicab Advisory Committee meeting or any other subsequent meetings
Recommendations
1 That the report dated April 30 2010 from Cliff Sherman Manager - Licensing Enforcement Enforcement and By-law Services Corporate Services re Taxicab Driver Training Program Implementation be received and
APPENDIX B - 2
62-t 2 That taxicab drivers licensed as of May 2010 be directed to submit
documentation to the Manager - Licensing Enforcement forevaluation to determine where an equivalency may be applied to exemptthe driver from specific components of the Taxicab Driver Training Program
Background
In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC)
Training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
On October 10 2009 Council approved the recommendation of the TRC and an amendment to the Licensing By-law further to a staff report dated May 252009 (Appendix C attached) The 3 components of the programs (Customer Service Sensitivity Training and Defensive Driving) are detailed later in this report
The training program was discussed at the March 8 2010 Taxicab Advisory Committee meeting and a number of issues were raised (see Appendix A attached)
Current Situation
Effective November 92009 in accordance with Licensing By-law 1-2001 as amended by By-law 323-2009 every applicant for a taxicab drivers license (new-ofrenewal) is required to provide to the satisfaction of the License Issuer proof of completion of a driver training program approved by the License Issuer The rationale behind a comprehensive training program was that the training would facilitate an improved level of service in the taxicab industry in Brampton
Currently the City of Brampton has established a partnership with the City of Mississauga to provide a customized training program for Brampton drivers at their Mobile License Training Centre The Town of Oakville has a similar partnership for their taxicab drivers
APPENDIX B - 3
ei-n
Brampton Taxicab Drivers License Requirements
The requirements for training for applicants to obtain a City of Brampton Drivers License are as follows
bull New Applicants - must attend a 3-day training program and successfully complete pass a written test
bull Applicants for Renewal Licenses - must attend and complete the 3-day training program exceptwhere an equivalency training program previously taken has been approved as one of the training components required
Upon successful completion of the training program and a written test for new applicants a certificate is issued to the applicant The certificate is to be provided to the City of Brampton License Issuer in order for a City of Brampton drivers license to be issued
Applicants for renewal licenses are not required to pass the written test
Taxicab Driver Training Program
The 3-day comprehensive training program that is administered by the City of Mississauga for the City of Brampton includes the following components
Day 1 Orientation - New Applicants
bull A brief overview of the taxicab industry and how it relates to the applicant bull Review and examination of Bramptons Licensing By-law 1-2002 as amended
as it pertains to the licensing of taxicabs and specifically Schedule M-5 including any related issues and the expectations of the driver ie requirements of the driver (accessible taxicab driver and regular taxicab) through the application process and once the applicant is licensed vehicle markings required equipment (in-car surveillance camera emergency lightsystem valid propane sticker etc) vehicle standards meter requirements mandatory vehicle inspection information license renewals tariff card and trip records driver duties and conduct taxi stand rules refusing a customer discrimination priority list information threshold policy
bull Customer Service - dealing with members of the public and providing exceptional customer service actions and body language language essentials points of interests in the City of Brampton
bull Drive safe strategies risk awareness and avoidance robbery prevention
bdquo |P APPENDIX B-4
bull Examination procedure - what the applicant can expect City of Brampton street guide (how to use - in-class practice) group activities
bull Discussions concerning operation of a taxicab in and around Pearson International Airport
In regards to existing licensed drivers the Orientation course deals with thesame topics and issues listed above with the exception of the examination preparation and street guide components Since existing licensed drivers can be expected to have knowledge of these topics and are not required to take the written examination these topicsare not covered
Day 2 - Sensitivity
This component focuses on the issues pertaining to persons with disabilities The topics covered and training provided is as follows
Disabilities - nature and types etc
Review of the by-law requirements to meet the needs of persons with disabilities
Sensitizing drivers to the needs of persons with disabilities Rights of persons with disabilities under the laws Emergency procedures
Language and communication tips to assist a person with a disability
A review of various case studies
Accommodating assistive dogs Hands-on training and practice in securing devices for connecting wheelchairs scooters etc
Day 3 - Defensive Driving
This component focuses entirely on defensive driving and the safety of the taxicab driver when operating the taxicab The topics covered and training provided are as follows
Defensive driving and preventable collisions
Expectations of taxicab drivers
The 6 keys to defensive driving The aggressive driver versus the distracted driver
Stress relief
Becoming and being Road wise Driving in different weather conditions
Driving facts and myths
APPENDIX B - 5
bull Vehicle maintenance
bull Road sense versus common sense
bull Speeding - SPEED thrills but kills
Equivalencies which may exempt a driver from a specific component of the program
Staff recognizes that there are applicants who have taken similar training courses in the past and exemptions to the training requirements have been made A number of applicants have received training either through another municipality or private company that is accepted and considered equivalent to the program offered by the City of Mississauga For example if a new applicant has taken the taxicab training program offered by the Cityof Toronto she is not be required to complete the sensitivityor defensive driving training components but is required to successfully complete the orientation training and written exam for Brampton in order to receive a license
There are several training coursesprograms that are recognized and accepted by the City of Brampton (and the Cityof Mississauga) to meet the training requirements to receive a City of Brampton Drivers License (see Appendix B attached) In the event an applicant has taken training previously and is not listed or recognized in Appendix B the applicant may submiHhe course content to the Manager of Licensing Enforcement for review and consideration Currently staff in conjunction with the City of Mississauga is reviewing the course content for the Ontario Public Transit Associate (OPTA) Accessibility Customer Service Training course for possible approval and acceptance as a recognized equivalency for the sensitivity training requirement
Currently there is no time expiry for an applicant that has taken an approved equivalent course with another municipality or private companyagency The matter of refresher training requirements will be the subject of a report to the Taxicab Advisory Committee in the future
Conclusion
Further reports are forthcoming to address issues previously identified at the March 8 2010 Taxicab Advisory Committee and will also address any training issues identified in subsequent meetings
APPENDIX B - 6
EI-lO
Dave Wilson KaSfov Zammit
Director of Enforcement and By-Law Services Commissioner of Corporate Services
Appendices
Appendix A Extract from Minutes of Taxicab Advisory Committee Meeting of March 8 2010
Appendix B Equivalencies for Components of Taxicab DriverTraining Program Appendix C Report dated May 252009 - Taxicab Driver Training
Report authored by James Komfehl Project Supervisor Service Standards Enforcement and By-Law Services
APPENDIX B - 7 E1-2J
Appendix A
Extract from Minutes of Taxicab Advisory Committee Meeting - March 82010
E 2 Presentation by Dave Wilson Director of Enforcement and By-law Services Corporate Services re Status of Implementation of Driver Training Program
Dave Wilson distributed the information sheet on the Taxicab Driver
Training outlining the components and costs for each for the program which is provided through a contracted service with the Cityof Mississauga He noted that 6 current drivers have completed the training 3 of whom have sent positive messages 6 applicants for new drivers licenses are currently registered
Committee discussion included
bull Refresher training o No testing should be required o 5 years would be a reasonable time frame o 1-day program
Request to recognize past training and years of experience The Orientation component is not a good use of a drivers time if heshe is already licensed Drivers who are licensed to drive accessible taxicabs under contract to
TransHelp have already taken sensitivity training and should not be required to repeat Suggestions that current drivers be permitted a 3 year period of which to complete the training Training should target drivers who need specific assistance Cost of training is excessive - one day refresher for $100 would be reasonable
Providing a Brampton in-house program Taxicab staff already train accessible drivers - use this resource as well
Requirement for a person who receives a plate The need for a person to take training if heshe is the recipient of a taxicab plate eg original plate owner deceased Exemption from the training requirement for a person who has a taxicab owners license but does not drive Training already provided by the industry Use of video to replace need for in-person attendance Possibility of standard or provincial training
APPENDIX B - 8e2-2ishy
Staff clarified that
bull The provision of the training through the contracted service with Mississauga is an interim solution and as directed by Council staff will be reporting on the development of an in-house program
bull There is currently no requirement for refresher training however as directed by Council this will be the subject of a future report to TAC
bull Previous training or components thereof is accepted if provided by a municipalityauthority whose program is recognized by Mississauga It was also noted that under the new training requirement current drivers are not required to pass any testing
The following motion was considered
TC012-2010 That the verbal presentation and written information outlined below by Dave Wilson Director of Enforcement and By-law Services Corporate Services to the Taxicab Advisory Committee meeting of March 8 2010 re Status of Implementation of Driver Training Program be received
Licensing Process Explained (new and renewal of licenses Successful Applicants Unsuccessful Applicants Threshold Appeal Taxicab Drivers Training Class Outline Feedback from drivers who have completed the required training Licence and Training fees
Carried
APPENDIX B - 9 s-L-n
Appendix B
Equivalencies for Components of Taxicab Driver Training Program
Defensive
Notes Orientation Driving Sensitivity
Proof of attending courses such City of Oshawa as certificate of completion NO YES NO
Must provide valid Toronto License (Training completed
City of Toronto every 3 years) NO YES YES
Proof of attending courses such City of Vancouver as certificate of completion NO YES YES
City of Vaughan NO NO NO
Ontario Safety League Defensive Driving Certificate (DDC) Certificate of completion NO YES NO
The Training Material needs to be OTEC Accessible reviewed by Manager prior to Training acceptance or denial NO NO NO
Professional Driver
Improvement Course (PDIC) NO YES No
Training does not focus on taxi Region of Peel Trans van transportation or sedan
Help Authority transportation NO NO NO
Those qualified to instruct the Ontario
Safety League Defensive Driving Proof of qualifications NO YES NO
Proof of attending courses such Town of Pickering as certificate of completion NO YES NO
ex-iM-
Appendix C
Equivalencies for Components of Taxicab Driver Training Program (as of Feb 162011)
Any course not listed may be submitted to the License Issuer for consideration
Orientation Defensive
Location or Institution Notes Customer Sensitivity Driving
Service
City of Hamilton (Business Skills College Proof of attending courses such as Taxi Academy) certificate of completion NO YES NO
Proof of attending courses such asCityof Oshawa (Durham College)
certificate of completion NO NO YES
Must provide valid Toronto LicenseCity of Toronto
(Training completed every 3 years) NO YES YES
Proof of attending courses such asCity of Vancouver (Justice Institute of BC)
certificate of completion NO YES YES
The Vaughan training program mirrors City of Vaughan
that offered by Mississauga NO YES YES
Drive Wise Advance Driver Education Proof of attending courses such as Program certificate of completion NO NO YES
Ontario Safety League Defensive Driving Certificate of completion
Certificate (DDC) NO NO YES
Neither the In Class or On LineOTEC Accessible Customer Service
training is to the standard of that NO NO NOTraining - In Class or On Line offered through current program
Professional Driver Improvement Course Proof of attending courses such as (PDIC) certificate of completion NO NO YES
Training does not focus on taxi vanRegion of Peel Transhelp Authority NO NO NO
transportation or sedan transportation
Ontario Safety League Defensive Driving Proof of attending courses such as - Qualified Instructors certificate of completion NO NO YES
Town of Markham (Business Skills Proof of attending courses such as College Taxi Academy) certificate of completion NO YES YES
Town of Pickering Proof of attending courses such as certificate of completion NO NO YES
E2-4
Day 2 - Sensitivity
Disabilities - nature and types etc
Review of the by-law requirements to meet the needs of persons with disabilities Sensitizing drivers to the needs of persons with disabilities Rights of persons with disabilities under the laws Emergency procedures
Language and communication tips to assist a person with a disability A review of various case studies
Accommodating assistive dogs
Hands-on training and practice in securing devices for connecting wheelchairs scooters etc
Day 3 - Defensive Driving
Defensive driving and preventable collisions
Expectations of taxicab drivers
The 6 keys to defensive driving
The aggressive driver versus the distracted driver
Stress relief
Becoming and being Road wise
Driving in different weather conditions
Driving facts and myths
Vehicle maintenance
Road sense versus common sense
Speeding - SPEED thrills but kills
The current fee schedule is
Fee HST Total
Day 1- OrientationCustomer Service $11200 $1456 $12656
Day 2 - Sensitivity $11200 $1456 $12656
Day 3 - Defensive Driving $12300 $1599 $13899
Examination $ 6500 $845 $ 7345
Complete program $41200 $5356 $46556
E2-S
Currently all new applicants are required to complete the program including successful completion of the final examination except those components for which an equivalency has been authorized by the Licence Issuer
For existing drivers a written examination is not required
This report addresses a number of matters
1 The need for a program 2 The cost of the program 3 Consideration of an in house program provided by the City of Brampton 4 Recognition of experience as equivalent 5 Recognition of equivalent training taken through other sources 6 Requirement for drivers who are currently licenced to take the program 7 The time that a driver has to be off the road and not earning in order to
complete the program 8 Transition period for drivers to complete those components for which an
equivalency is not achieved 9 Refresher training 10 Robbery Prevention training
1 The need for a program
A copy of the report dated May 25 2009 subsequent to which the Training Program was implemented as well as a later report dated April 30 2010 are attached for reference (Appendices A and B)
Staff remains of the opinion expressed in the May 25 report that a comprehensive training program for all taxicab drivers would be of benefit to taxicab customers in the City In the GTA Toronto Mississauga Oakville and Vaughan all require completion of a formal training program
The program facilitates a consistent level of service across the industry in Brampton and addresses the concerns raised during the public consultation process with respect to transporting people with disabilities
E2-fc
2 The cost of the program
3 Consideration of an in house program provided by the City of Brampton
The cost to develop implement and conduct a comprehensive in-house taxicab driver training program would not necessarily result in a lowercost for the taxicab drivers This conclusion is reached after consideration of the financial and
resource implications including the infrastructure to administer a program retain qualified adult education instructors and secure an appropriate training facility
The program offered through the City of Mississauga is on a cost-recovery (not profit) basis and has been customized for other jurisdictions (eg Oakville Vaughan Greater Toronto Airports Authority)
4 Recognition of experience as eouivalent
5 Recognition of eguivalent training taken through other sources
6 Reguirement for drivers who are currently licenced to take the program
Staff recognizes that there are applicants who have been in the taxicab industry for many years and may have taken relevant training courses Determinations are made by the Licence Issuer to grant an equivalency exemption for a particular component of the program
In consideration of the discussions of the Taxicab Advisory Committee staff concurs that drivers who have been licensed by the City of Brampton should be granted an equivalency for the OrientationCustomer Service component However in the event that complaints related to a customer service issue are received by the Licence Issuer regarding any individual driver the Licence Issuer should have the authority to require that this training component be completed
There are several training coursesprograms that are recognized and accepted as Equivalenciesto meet the training requirements (see Appendix C attached) In the event an applicant has taken training previously and is not listed or recognized in Appendix C the applicant may submit the course content to the Licence Issuer for review and consideration In these instances an
equivalency may be granted assuming that the training has been completed within the last 5 years
51-7
7 The time that a driver has to be off the road and not earning in order to complete the program
8 Transition period for drivers to complete those components for which an eguivalencv is not achieved
To address concerns of the taxicab industry concerning the costs and time away from work to attend the Taxicab Training Program it is proposed that
Existing Taxicab Drivers - Licence Renewals
bull Equivalencies may be granted by the Licence Issuer for drivers who provide evidence that a required component of the training has been achieved
bull For the components of the training for which an equivalency is not granted a 6-month conditional license would be issued so that the period of time is extended to obtain the required training ie individual components of the training program may be taken one day at a time
bull No written examination is required
New Applicants
bull All new applicants are required to pass English proficiency testing administered by the License Issuer before the application is processed any further
bull Equivalencies may be granted by the Licence Issuer for drivers who provide evidence that a required component of the training has been achieved assuming that the training has been completed within the last 5 years
bull Proof that the applicant has passed the written examination is required
9 Refresher training
Consideration of a requirement for Refresher Training will be the subject of a future report
10 Robbery Prevention training
It is recognized the taxicab drivers may be vulnerableto robbery attempts and therefore it is proposed that the Robbery Prevention program be adopted as a mandatory requirement of the training curriculum The Robbery Prevention program is a 3-hour course conducted in co-operation with Peel Regional Police and is designed to assist taxicab drivers in recognizing the risk factors and in dealing effectively with the issues of robberies and transportation fraud
El-8
The program also provides taxicab drivers with a robbery prevention kit which includes decals that can be placed on the door windows of the taxicabs that assist in directing the passengerto the appropriate door for entry and seating police reporting locations suspect identity charts etc and includes information regarding the procedures of the Peel Regional Police Central Robbery Bureau and Forensic Identification Services
Taxicab drivers would be responsible to pay the course cost of approximately $5820 (includes 13 HST)
Conclusion
The rationale of the requirement for a comprehensive training program for taxicab drivers is that completion will facilitate an improved and more consistent level of service in the taxicab industry in Brampton Staff believes that the training program is an essential component of ensuring the right image of the City
The requirement of the program was approved by City Council in November 2009 however in response to concerns expressed by members of the industry the requirement that existing drivers complete the program was suspended in June 2010
This report addresses the concerns expressed by the industry as well as other matters related to the training of taxicab drivers
The reinstatement of the program for existing drivers is crucial as it may be the first formal training that some veteran drivers have ever taken particularly as it relates to Sensitivity and Defensive Driving
The reportfurther explains the application of equivalent training and recognized experience as an equivalent for the OrientationCustomer Service components of the program
Provisions have been recommended to offset the one-time costs and help reduce the potential loss of income associated with the Taxicab Driver Training Program
The addition of a mandatory component with respect to Robbery Prevention will be an asset to taxicab drivers in relation to their personal safety and knowing what to do in the event of an incident
E2-9
Dave Wilson Kagtfiy Zammit
Director of Enforcement and By-law Services Commissioner of Corporate Services
Appendices
Appendix A - Report dated May 25 2009 to Taxicab Review Committee re
Taxicab Operations - Training
Appendix B - Report dated April 30 2010 to Taxicab Advisory Committee re
Taxicab Driver Training Program Implementation
Appendix C Equivalencies for Components of Taxicab Driver Training Program
Report authored by James Kornfehl Project Supervisor Service Standards Enforcement and By-law Services
APPENDIX A-1El-to
Flower City
ReportTAXICAB REVIEW COMMITTEE
Taxicab Review Committee
Committee of the Council of the Corporation of the Cityof Brampton Date May 25 2009
File W92
Subject Taxicab Operations - Training
Contact Peter Honeyborne Acting Director Enforcement and By-law Services Corporate Services 905-458-3424 X105
OVERVIEW
bull At its meeting held on April 28 2009 the Taxicab Review Committee directed that staff provide summary reports and recommendations addressing the various issues arising from the Taxicab Industry Public Consultation process conducted earlier this year
bull This report addresses a proposed formal Taxicab Driver training program which would facilitate a consistent level of service across the taxicab
industry In Brampton and would address the concerns raised during the public consultation process with respect to transporting persons with disabilities
bull When the Taxicab Review Committee has completed its review and made recommendations regarding amendments to the Licensing By-law public notice will be given of any amendment pursuant to this report
Recommendations
1 That the report dated May 25 2009 from Peter Honeyborne Acting Director Enforcement and By-law Services Corporate Services re Taxicab Operations shyTraining be received and
2 That subject to public notice provisions of the Procedure By-law a by-law be passed to amend Licensing By-law 1-2002 as amended to include requirements for drivers to participate in a City-approved taxicab training program as follows and subject to exemptions referenced in the subject report bull For new applicants - proof of successful completion
bull For drivers licensed as of the date of this by-law amendment - proof of completion only - to be implemented on January 1 2010 (ie drivers will be required to complete the course on or before their renewal dates that occur after December 31 2009) and
3
APPENDIX A-2 El-11 shy
That the Taxicab Advisory Committee be requested to consider a requirement for^ a less intensive refresher training program which may be mandatory every V years and
4 That the taxicab industry be made aware of the Robbery Prevention Programavailable through the City of Mississauga in cooperation with Peel Regional Police and
5 That staff investigate the feasibility of implementing an in-house training program for the taxicab industry
Background
Atits meeting held on April 282009 the Taxicab Review Committee directed that staff provide summary reports and recommendations addressing the various issuesarising from theTaxicab Industry Public Consultation process conducted earlier thisyear
The purpose of this report is to provide the Committee with an analysisand specific recommendations with respect to the establishment ofa formal Taxicab Driver Training Program
From a training perspective the only provision within the Licensing By-law is that an applicant for an accessible taxi drivers license shall submitproof of successful bdquo completion of a training program dealing with transportation of persons with disabilities - certified programs are offered through other municipal Jurisdictions eg Mississauga Toronto
Current Situation
During the public consultation process held earlier in 2009 the Taxicab Review Committee heard references to training of drivers particularly as it relates to transporting persons with disabilities
The Cities of Mississauga and Toronto conduct specific training and certification programs that provide taxicab drivers with the skills they require to transport persons with disabilities The City of Brampton accepts proof of certification from one of these programs as evidence that an applicant for an accessible taxicab driver has met the training requirements of Bramptons Licensing By-law
Although the taxicab drivers in Brampton are not required at this time to undertake any other training programs staff is of the opinion that a comprehensive training program for all taxicab drivers would be of benefit to taxicab customers in the City Other municipalities such as Toronto Mississauga Oakville and Vaughan require completion of a formal training program A comprehensive training program would also address the concerns raised during the public consultation with respect to transporting persons with disabilities
APPENDIX A-3 E2-I1
The City of Mississauga currently operates a training program for drivers of both regularand accessible taxicabs and that program has been customized for other jurisdictions(eg Town of Oakville City of Vaughan Greater Toronto Airports Authority) Staff from the City of Mississauga have advised that a similar program could be developed for the Cityof Brampton
The City of Brampton does not currently have the resources to offer a comprehensiveTaxicab Driver Training Program It isproposed that should the Taxicab Review Committee concur that a training program is desirabie the City of Brampton could avail itself of the program available from the City of Mississauga to provide the formal training
The 3-day training program that would be administered and conducted by the City of Mississauga would include thefollowing components
bull Customer Service
o Introduction to the Taxicab Industry including the taxicab meters and how they work
o City of Brampton Licensing By-law o Tourism
o Road System important locations
bull Sensitivity Training o Understanding different types of disabilities o Assisting persons with disabilities o Hands on training for the use of the devices for connecting wheelchairs or
scooters
bull Defensive Driving o Instruction on driving skills required to prevent collisions regardless of the
actions of others or the conditions around them o Foster an attitude ofalertness on the roadways
It is proposed that all persons applying to obtain a new City of Brampton Taxicab Drivers License be required to successfully complete (pass) the 3-day training programbefore becoming eligible to obtain a license
It is also proposed that all existing City of Brampton taxicab drivers as of the date of enactment of amendment to the Licensing By-law be required to take the 3-day training program to beimplemented for ail drivers license renewals after December 312009Because this would be a new requirement of the by-law drivers already licensed would be grandfathered and therefore would be required to provide proof of having taken the course (vs successful completion)
APPENDIX A-4
52-12
It is suggested that there may be value in requiring drivers to take a less-intensive refresher course every V years Consideration of that requirement may be a matter to be considered by the Taxicab Advisory Committee
Exemptions would be considered for driversapplicants who provide evidence thatthe required component of training has been completed (eg provided by another municipality) within the prior four years
Taxicab drivers and applicants would be responsible to pay thecostof their training program - currently that cost through the City of Mississauga is approximately $50000
Customization of the Mississauga training program for Bramptons purposeswould be developed over the summer and fail 2009 with a potential start date in October 2009
Robbery Prevention (optional)
The City of Mississauga has developed a 3-hour robbery prevention program for taxicab drivers in co-operation with Peel Regional Police The program is designed to assist taxicab drivers in recognizing the risk factors in taxicab robberies and indealing effectively with robberies and transportation fraud Taxicab drivers are also informed of the procedures of the Peel Regional Police Central Robbery Bureau and the Forensic Identification Services
The program also includes providing taxicab drivers with a robbery prevention kit which1 includes decals to be placed on the door windows of the taxicabs that assist in directing the passenger to the appropriate door for entry and to inform the passenger of the robbery prevention program
Staff recommends that this course be considered an optional component of the training program Taxicab drivers would be responsible to pay the course cost of approximately $5000
Conclusion
Staff recommends that a formal training program for taxicab drivers be implemented as described in this report The training provided would facilitate a consistent level of service across the taxicab industry in Brampton and would address the concerns raised during the public consultation process with respect to transporting persons with disabilities
The training courses that would be delivered by the City of Mississauga on behalf of the City of Brampton would be customized for the City of Bramptons requirements However the longer-term goal may be the development and delivery of a built in Brampton Taxicab DriverTraining Program Therefore it is recommended that staff be directed to undertake a study to determine the feasibility of developing and providing comprehensive taxicab driver training by the City of Brampton
APPENDIX A - 5
E2--M-
Concur
Original Signed By Original Signed By
Peter Honeyborne Katpzammit Acting Director Enforcement ^Commissioner ofCorporate Services and By-law Services
APPENDIX B -1
pound2-lS
bdquobdquobdquo BRAMPTON ReportLmn7a Flower City
Taxicab Advisory Committee Committee of the Council of
The Corporation of the City of Brampton
Date April 302010 Taxlcab Advisorv Comtradettee File W92 Date ^^ 10200 Subject Taxicab Driver Training Program Implementation
Contact Cliff Sherman Manager - Licensing Enforcement Enforcement and By-law Services Corporate Services Department (905-458-3424 X103)
Overview
bull In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC)
bull Training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
bull On October 10 2009 Council approved the recommendation of the TRC and an amendment to the Licensing By-law 1-2002 as amended regarding a training program as described in the report comprised of 3 components Customer Service Sensitivity Training and Defensive Driving
bull This report is written further to discussions and concerns at the March 8 2010 Taxicab Advisory Committee meeting regarding the requirements of the Taxicab Driver Training Program to clarify the content of the new program and where equivalencies may be accepted for individual components
bull A further report is to be prepared to finalize previously identified matters from the March 8 2010 Taxicab Advisory Committee meeting or any other subsequent meetings
Recommendations
1 That the report dated April 30 2010 from Cliff Sherman Manager - Licensing Enforcement Enforcement and By-law Services Corporate Services re Taxicab Driver Training Program Implementation be received and
APPENDIX B - 2
62-t 2 That taxicab drivers licensed as of May 2010 be directed to submit
documentation to the Manager - Licensing Enforcement forevaluation to determine where an equivalency may be applied to exemptthe driver from specific components of the Taxicab Driver Training Program
Background
In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC)
Training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
On October 10 2009 Council approved the recommendation of the TRC and an amendment to the Licensing By-law further to a staff report dated May 252009 (Appendix C attached) The 3 components of the programs (Customer Service Sensitivity Training and Defensive Driving) are detailed later in this report
The training program was discussed at the March 8 2010 Taxicab Advisory Committee meeting and a number of issues were raised (see Appendix A attached)
Current Situation
Effective November 92009 in accordance with Licensing By-law 1-2001 as amended by By-law 323-2009 every applicant for a taxicab drivers license (new-ofrenewal) is required to provide to the satisfaction of the License Issuer proof of completion of a driver training program approved by the License Issuer The rationale behind a comprehensive training program was that the training would facilitate an improved level of service in the taxicab industry in Brampton
Currently the City of Brampton has established a partnership with the City of Mississauga to provide a customized training program for Brampton drivers at their Mobile License Training Centre The Town of Oakville has a similar partnership for their taxicab drivers
APPENDIX B - 3
ei-n
Brampton Taxicab Drivers License Requirements
The requirements for training for applicants to obtain a City of Brampton Drivers License are as follows
bull New Applicants - must attend a 3-day training program and successfully complete pass a written test
bull Applicants for Renewal Licenses - must attend and complete the 3-day training program exceptwhere an equivalency training program previously taken has been approved as one of the training components required
Upon successful completion of the training program and a written test for new applicants a certificate is issued to the applicant The certificate is to be provided to the City of Brampton License Issuer in order for a City of Brampton drivers license to be issued
Applicants for renewal licenses are not required to pass the written test
Taxicab Driver Training Program
The 3-day comprehensive training program that is administered by the City of Mississauga for the City of Brampton includes the following components
Day 1 Orientation - New Applicants
bull A brief overview of the taxicab industry and how it relates to the applicant bull Review and examination of Bramptons Licensing By-law 1-2002 as amended
as it pertains to the licensing of taxicabs and specifically Schedule M-5 including any related issues and the expectations of the driver ie requirements of the driver (accessible taxicab driver and regular taxicab) through the application process and once the applicant is licensed vehicle markings required equipment (in-car surveillance camera emergency lightsystem valid propane sticker etc) vehicle standards meter requirements mandatory vehicle inspection information license renewals tariff card and trip records driver duties and conduct taxi stand rules refusing a customer discrimination priority list information threshold policy
bull Customer Service - dealing with members of the public and providing exceptional customer service actions and body language language essentials points of interests in the City of Brampton
bull Drive safe strategies risk awareness and avoidance robbery prevention
bdquo |P APPENDIX B-4
bull Examination procedure - what the applicant can expect City of Brampton street guide (how to use - in-class practice) group activities
bull Discussions concerning operation of a taxicab in and around Pearson International Airport
In regards to existing licensed drivers the Orientation course deals with thesame topics and issues listed above with the exception of the examination preparation and street guide components Since existing licensed drivers can be expected to have knowledge of these topics and are not required to take the written examination these topicsare not covered
Day 2 - Sensitivity
This component focuses on the issues pertaining to persons with disabilities The topics covered and training provided is as follows
Disabilities - nature and types etc
Review of the by-law requirements to meet the needs of persons with disabilities
Sensitizing drivers to the needs of persons with disabilities Rights of persons with disabilities under the laws Emergency procedures
Language and communication tips to assist a person with a disability
A review of various case studies
Accommodating assistive dogs Hands-on training and practice in securing devices for connecting wheelchairs scooters etc
Day 3 - Defensive Driving
This component focuses entirely on defensive driving and the safety of the taxicab driver when operating the taxicab The topics covered and training provided are as follows
Defensive driving and preventable collisions
Expectations of taxicab drivers
The 6 keys to defensive driving The aggressive driver versus the distracted driver
Stress relief
Becoming and being Road wise Driving in different weather conditions
Driving facts and myths
APPENDIX B - 5
bull Vehicle maintenance
bull Road sense versus common sense
bull Speeding - SPEED thrills but kills
Equivalencies which may exempt a driver from a specific component of the program
Staff recognizes that there are applicants who have taken similar training courses in the past and exemptions to the training requirements have been made A number of applicants have received training either through another municipality or private company that is accepted and considered equivalent to the program offered by the City of Mississauga For example if a new applicant has taken the taxicab training program offered by the Cityof Toronto she is not be required to complete the sensitivityor defensive driving training components but is required to successfully complete the orientation training and written exam for Brampton in order to receive a license
There are several training coursesprograms that are recognized and accepted by the City of Brampton (and the Cityof Mississauga) to meet the training requirements to receive a City of Brampton Drivers License (see Appendix B attached) In the event an applicant has taken training previously and is not listed or recognized in Appendix B the applicant may submiHhe course content to the Manager of Licensing Enforcement for review and consideration Currently staff in conjunction with the City of Mississauga is reviewing the course content for the Ontario Public Transit Associate (OPTA) Accessibility Customer Service Training course for possible approval and acceptance as a recognized equivalency for the sensitivity training requirement
Currently there is no time expiry for an applicant that has taken an approved equivalent course with another municipality or private companyagency The matter of refresher training requirements will be the subject of a report to the Taxicab Advisory Committee in the future
Conclusion
Further reports are forthcoming to address issues previously identified at the March 8 2010 Taxicab Advisory Committee and will also address any training issues identified in subsequent meetings
APPENDIX B - 6
EI-lO
Dave Wilson KaSfov Zammit
Director of Enforcement and By-Law Services Commissioner of Corporate Services
Appendices
Appendix A Extract from Minutes of Taxicab Advisory Committee Meeting of March 8 2010
Appendix B Equivalencies for Components of Taxicab DriverTraining Program Appendix C Report dated May 252009 - Taxicab Driver Training
Report authored by James Komfehl Project Supervisor Service Standards Enforcement and By-Law Services
APPENDIX B - 7 E1-2J
Appendix A
Extract from Minutes of Taxicab Advisory Committee Meeting - March 82010
E 2 Presentation by Dave Wilson Director of Enforcement and By-law Services Corporate Services re Status of Implementation of Driver Training Program
Dave Wilson distributed the information sheet on the Taxicab Driver
Training outlining the components and costs for each for the program which is provided through a contracted service with the Cityof Mississauga He noted that 6 current drivers have completed the training 3 of whom have sent positive messages 6 applicants for new drivers licenses are currently registered
Committee discussion included
bull Refresher training o No testing should be required o 5 years would be a reasonable time frame o 1-day program
Request to recognize past training and years of experience The Orientation component is not a good use of a drivers time if heshe is already licensed Drivers who are licensed to drive accessible taxicabs under contract to
TransHelp have already taken sensitivity training and should not be required to repeat Suggestions that current drivers be permitted a 3 year period of which to complete the training Training should target drivers who need specific assistance Cost of training is excessive - one day refresher for $100 would be reasonable
Providing a Brampton in-house program Taxicab staff already train accessible drivers - use this resource as well
Requirement for a person who receives a plate The need for a person to take training if heshe is the recipient of a taxicab plate eg original plate owner deceased Exemption from the training requirement for a person who has a taxicab owners license but does not drive Training already provided by the industry Use of video to replace need for in-person attendance Possibility of standard or provincial training
APPENDIX B - 8e2-2ishy
Staff clarified that
bull The provision of the training through the contracted service with Mississauga is an interim solution and as directed by Council staff will be reporting on the development of an in-house program
bull There is currently no requirement for refresher training however as directed by Council this will be the subject of a future report to TAC
bull Previous training or components thereof is accepted if provided by a municipalityauthority whose program is recognized by Mississauga It was also noted that under the new training requirement current drivers are not required to pass any testing
The following motion was considered
TC012-2010 That the verbal presentation and written information outlined below by Dave Wilson Director of Enforcement and By-law Services Corporate Services to the Taxicab Advisory Committee meeting of March 8 2010 re Status of Implementation of Driver Training Program be received
Licensing Process Explained (new and renewal of licenses Successful Applicants Unsuccessful Applicants Threshold Appeal Taxicab Drivers Training Class Outline Feedback from drivers who have completed the required training Licence and Training fees
Carried
APPENDIX B - 9 s-L-n
Appendix B
Equivalencies for Components of Taxicab Driver Training Program
Defensive
Notes Orientation Driving Sensitivity
Proof of attending courses such City of Oshawa as certificate of completion NO YES NO
Must provide valid Toronto License (Training completed
City of Toronto every 3 years) NO YES YES
Proof of attending courses such City of Vancouver as certificate of completion NO YES YES
City of Vaughan NO NO NO
Ontario Safety League Defensive Driving Certificate (DDC) Certificate of completion NO YES NO
The Training Material needs to be OTEC Accessible reviewed by Manager prior to Training acceptance or denial NO NO NO
Professional Driver
Improvement Course (PDIC) NO YES No
Training does not focus on taxi Region of Peel Trans van transportation or sedan
Help Authority transportation NO NO NO
Those qualified to instruct the Ontario
Safety League Defensive Driving Proof of qualifications NO YES NO
Proof of attending courses such Town of Pickering as certificate of completion NO YES NO
ex-iM-
Appendix C
Equivalencies for Components of Taxicab Driver Training Program (as of Feb 162011)
Any course not listed may be submitted to the License Issuer for consideration
Orientation Defensive
Location or Institution Notes Customer Sensitivity Driving
Service
City of Hamilton (Business Skills College Proof of attending courses such as Taxi Academy) certificate of completion NO YES NO
Proof of attending courses such asCityof Oshawa (Durham College)
certificate of completion NO NO YES
Must provide valid Toronto LicenseCity of Toronto
(Training completed every 3 years) NO YES YES
Proof of attending courses such asCity of Vancouver (Justice Institute of BC)
certificate of completion NO YES YES
The Vaughan training program mirrors City of Vaughan
that offered by Mississauga NO YES YES
Drive Wise Advance Driver Education Proof of attending courses such as Program certificate of completion NO NO YES
Ontario Safety League Defensive Driving Certificate of completion
Certificate (DDC) NO NO YES
Neither the In Class or On LineOTEC Accessible Customer Service
training is to the standard of that NO NO NOTraining - In Class or On Line offered through current program
Professional Driver Improvement Course Proof of attending courses such as (PDIC) certificate of completion NO NO YES
Training does not focus on taxi vanRegion of Peel Transhelp Authority NO NO NO
transportation or sedan transportation
Ontario Safety League Defensive Driving Proof of attending courses such as - Qualified Instructors certificate of completion NO NO YES
Town of Markham (Business Skills Proof of attending courses such as College Taxi Academy) certificate of completion NO YES YES
Town of Pickering Proof of attending courses such as certificate of completion NO NO YES
E2-S
Currently all new applicants are required to complete the program including successful completion of the final examination except those components for which an equivalency has been authorized by the Licence Issuer
For existing drivers a written examination is not required
This report addresses a number of matters
1 The need for a program 2 The cost of the program 3 Consideration of an in house program provided by the City of Brampton 4 Recognition of experience as equivalent 5 Recognition of equivalent training taken through other sources 6 Requirement for drivers who are currently licenced to take the program 7 The time that a driver has to be off the road and not earning in order to
complete the program 8 Transition period for drivers to complete those components for which an
equivalency is not achieved 9 Refresher training 10 Robbery Prevention training
1 The need for a program
A copy of the report dated May 25 2009 subsequent to which the Training Program was implemented as well as a later report dated April 30 2010 are attached for reference (Appendices A and B)
Staff remains of the opinion expressed in the May 25 report that a comprehensive training program for all taxicab drivers would be of benefit to taxicab customers in the City In the GTA Toronto Mississauga Oakville and Vaughan all require completion of a formal training program
The program facilitates a consistent level of service across the industry in Brampton and addresses the concerns raised during the public consultation process with respect to transporting people with disabilities
E2-fc
2 The cost of the program
3 Consideration of an in house program provided by the City of Brampton
The cost to develop implement and conduct a comprehensive in-house taxicab driver training program would not necessarily result in a lowercost for the taxicab drivers This conclusion is reached after consideration of the financial and
resource implications including the infrastructure to administer a program retain qualified adult education instructors and secure an appropriate training facility
The program offered through the City of Mississauga is on a cost-recovery (not profit) basis and has been customized for other jurisdictions (eg Oakville Vaughan Greater Toronto Airports Authority)
4 Recognition of experience as eouivalent
5 Recognition of eguivalent training taken through other sources
6 Reguirement for drivers who are currently licenced to take the program
Staff recognizes that there are applicants who have been in the taxicab industry for many years and may have taken relevant training courses Determinations are made by the Licence Issuer to grant an equivalency exemption for a particular component of the program
In consideration of the discussions of the Taxicab Advisory Committee staff concurs that drivers who have been licensed by the City of Brampton should be granted an equivalency for the OrientationCustomer Service component However in the event that complaints related to a customer service issue are received by the Licence Issuer regarding any individual driver the Licence Issuer should have the authority to require that this training component be completed
There are several training coursesprograms that are recognized and accepted as Equivalenciesto meet the training requirements (see Appendix C attached) In the event an applicant has taken training previously and is not listed or recognized in Appendix C the applicant may submit the course content to the Licence Issuer for review and consideration In these instances an
equivalency may be granted assuming that the training has been completed within the last 5 years
51-7
7 The time that a driver has to be off the road and not earning in order to complete the program
8 Transition period for drivers to complete those components for which an eguivalencv is not achieved
To address concerns of the taxicab industry concerning the costs and time away from work to attend the Taxicab Training Program it is proposed that
Existing Taxicab Drivers - Licence Renewals
bull Equivalencies may be granted by the Licence Issuer for drivers who provide evidence that a required component of the training has been achieved
bull For the components of the training for which an equivalency is not granted a 6-month conditional license would be issued so that the period of time is extended to obtain the required training ie individual components of the training program may be taken one day at a time
bull No written examination is required
New Applicants
bull All new applicants are required to pass English proficiency testing administered by the License Issuer before the application is processed any further
bull Equivalencies may be granted by the Licence Issuer for drivers who provide evidence that a required component of the training has been achieved assuming that the training has been completed within the last 5 years
bull Proof that the applicant has passed the written examination is required
9 Refresher training
Consideration of a requirement for Refresher Training will be the subject of a future report
10 Robbery Prevention training
It is recognized the taxicab drivers may be vulnerableto robbery attempts and therefore it is proposed that the Robbery Prevention program be adopted as a mandatory requirement of the training curriculum The Robbery Prevention program is a 3-hour course conducted in co-operation with Peel Regional Police and is designed to assist taxicab drivers in recognizing the risk factors and in dealing effectively with the issues of robberies and transportation fraud
El-8
The program also provides taxicab drivers with a robbery prevention kit which includes decals that can be placed on the door windows of the taxicabs that assist in directing the passengerto the appropriate door for entry and seating police reporting locations suspect identity charts etc and includes information regarding the procedures of the Peel Regional Police Central Robbery Bureau and Forensic Identification Services
Taxicab drivers would be responsible to pay the course cost of approximately $5820 (includes 13 HST)
Conclusion
The rationale of the requirement for a comprehensive training program for taxicab drivers is that completion will facilitate an improved and more consistent level of service in the taxicab industry in Brampton Staff believes that the training program is an essential component of ensuring the right image of the City
The requirement of the program was approved by City Council in November 2009 however in response to concerns expressed by members of the industry the requirement that existing drivers complete the program was suspended in June 2010
This report addresses the concerns expressed by the industry as well as other matters related to the training of taxicab drivers
The reinstatement of the program for existing drivers is crucial as it may be the first formal training that some veteran drivers have ever taken particularly as it relates to Sensitivity and Defensive Driving
The reportfurther explains the application of equivalent training and recognized experience as an equivalent for the OrientationCustomer Service components of the program
Provisions have been recommended to offset the one-time costs and help reduce the potential loss of income associated with the Taxicab Driver Training Program
The addition of a mandatory component with respect to Robbery Prevention will be an asset to taxicab drivers in relation to their personal safety and knowing what to do in the event of an incident
E2-9
Dave Wilson Kagtfiy Zammit
Director of Enforcement and By-law Services Commissioner of Corporate Services
Appendices
Appendix A - Report dated May 25 2009 to Taxicab Review Committee re
Taxicab Operations - Training
Appendix B - Report dated April 30 2010 to Taxicab Advisory Committee re
Taxicab Driver Training Program Implementation
Appendix C Equivalencies for Components of Taxicab Driver Training Program
Report authored by James Kornfehl Project Supervisor Service Standards Enforcement and By-law Services
APPENDIX A-1El-to
Flower City
ReportTAXICAB REVIEW COMMITTEE
Taxicab Review Committee
Committee of the Council of the Corporation of the Cityof Brampton Date May 25 2009
File W92
Subject Taxicab Operations - Training
Contact Peter Honeyborne Acting Director Enforcement and By-law Services Corporate Services 905-458-3424 X105
OVERVIEW
bull At its meeting held on April 28 2009 the Taxicab Review Committee directed that staff provide summary reports and recommendations addressing the various issues arising from the Taxicab Industry Public Consultation process conducted earlier this year
bull This report addresses a proposed formal Taxicab Driver training program which would facilitate a consistent level of service across the taxicab
industry In Brampton and would address the concerns raised during the public consultation process with respect to transporting persons with disabilities
bull When the Taxicab Review Committee has completed its review and made recommendations regarding amendments to the Licensing By-law public notice will be given of any amendment pursuant to this report
Recommendations
1 That the report dated May 25 2009 from Peter Honeyborne Acting Director Enforcement and By-law Services Corporate Services re Taxicab Operations shyTraining be received and
2 That subject to public notice provisions of the Procedure By-law a by-law be passed to amend Licensing By-law 1-2002 as amended to include requirements for drivers to participate in a City-approved taxicab training program as follows and subject to exemptions referenced in the subject report bull For new applicants - proof of successful completion
bull For drivers licensed as of the date of this by-law amendment - proof of completion only - to be implemented on January 1 2010 (ie drivers will be required to complete the course on or before their renewal dates that occur after December 31 2009) and
3
APPENDIX A-2 El-11 shy
That the Taxicab Advisory Committee be requested to consider a requirement for^ a less intensive refresher training program which may be mandatory every V years and
4 That the taxicab industry be made aware of the Robbery Prevention Programavailable through the City of Mississauga in cooperation with Peel Regional Police and
5 That staff investigate the feasibility of implementing an in-house training program for the taxicab industry
Background
Atits meeting held on April 282009 the Taxicab Review Committee directed that staff provide summary reports and recommendations addressing the various issuesarising from theTaxicab Industry Public Consultation process conducted earlier thisyear
The purpose of this report is to provide the Committee with an analysisand specific recommendations with respect to the establishment ofa formal Taxicab Driver Training Program
From a training perspective the only provision within the Licensing By-law is that an applicant for an accessible taxi drivers license shall submitproof of successful bdquo completion of a training program dealing with transportation of persons with disabilities - certified programs are offered through other municipal Jurisdictions eg Mississauga Toronto
Current Situation
During the public consultation process held earlier in 2009 the Taxicab Review Committee heard references to training of drivers particularly as it relates to transporting persons with disabilities
The Cities of Mississauga and Toronto conduct specific training and certification programs that provide taxicab drivers with the skills they require to transport persons with disabilities The City of Brampton accepts proof of certification from one of these programs as evidence that an applicant for an accessible taxicab driver has met the training requirements of Bramptons Licensing By-law
Although the taxicab drivers in Brampton are not required at this time to undertake any other training programs staff is of the opinion that a comprehensive training program for all taxicab drivers would be of benefit to taxicab customers in the City Other municipalities such as Toronto Mississauga Oakville and Vaughan require completion of a formal training program A comprehensive training program would also address the concerns raised during the public consultation with respect to transporting persons with disabilities
APPENDIX A-3 E2-I1
The City of Mississauga currently operates a training program for drivers of both regularand accessible taxicabs and that program has been customized for other jurisdictions(eg Town of Oakville City of Vaughan Greater Toronto Airports Authority) Staff from the City of Mississauga have advised that a similar program could be developed for the Cityof Brampton
The City of Brampton does not currently have the resources to offer a comprehensiveTaxicab Driver Training Program It isproposed that should the Taxicab Review Committee concur that a training program is desirabie the City of Brampton could avail itself of the program available from the City of Mississauga to provide the formal training
The 3-day training program that would be administered and conducted by the City of Mississauga would include thefollowing components
bull Customer Service
o Introduction to the Taxicab Industry including the taxicab meters and how they work
o City of Brampton Licensing By-law o Tourism
o Road System important locations
bull Sensitivity Training o Understanding different types of disabilities o Assisting persons with disabilities o Hands on training for the use of the devices for connecting wheelchairs or
scooters
bull Defensive Driving o Instruction on driving skills required to prevent collisions regardless of the
actions of others or the conditions around them o Foster an attitude ofalertness on the roadways
It is proposed that all persons applying to obtain a new City of Brampton Taxicab Drivers License be required to successfully complete (pass) the 3-day training programbefore becoming eligible to obtain a license
It is also proposed that all existing City of Brampton taxicab drivers as of the date of enactment of amendment to the Licensing By-law be required to take the 3-day training program to beimplemented for ail drivers license renewals after December 312009Because this would be a new requirement of the by-law drivers already licensed would be grandfathered and therefore would be required to provide proof of having taken the course (vs successful completion)
APPENDIX A-4
52-12
It is suggested that there may be value in requiring drivers to take a less-intensive refresher course every V years Consideration of that requirement may be a matter to be considered by the Taxicab Advisory Committee
Exemptions would be considered for driversapplicants who provide evidence thatthe required component of training has been completed (eg provided by another municipality) within the prior four years
Taxicab drivers and applicants would be responsible to pay thecostof their training program - currently that cost through the City of Mississauga is approximately $50000
Customization of the Mississauga training program for Bramptons purposeswould be developed over the summer and fail 2009 with a potential start date in October 2009
Robbery Prevention (optional)
The City of Mississauga has developed a 3-hour robbery prevention program for taxicab drivers in co-operation with Peel Regional Police The program is designed to assist taxicab drivers in recognizing the risk factors in taxicab robberies and indealing effectively with robberies and transportation fraud Taxicab drivers are also informed of the procedures of the Peel Regional Police Central Robbery Bureau and the Forensic Identification Services
The program also includes providing taxicab drivers with a robbery prevention kit which1 includes decals to be placed on the door windows of the taxicabs that assist in directing the passenger to the appropriate door for entry and to inform the passenger of the robbery prevention program
Staff recommends that this course be considered an optional component of the training program Taxicab drivers would be responsible to pay the course cost of approximately $5000
Conclusion
Staff recommends that a formal training program for taxicab drivers be implemented as described in this report The training provided would facilitate a consistent level of service across the taxicab industry in Brampton and would address the concerns raised during the public consultation process with respect to transporting persons with disabilities
The training courses that would be delivered by the City of Mississauga on behalf of the City of Brampton would be customized for the City of Bramptons requirements However the longer-term goal may be the development and delivery of a built in Brampton Taxicab DriverTraining Program Therefore it is recommended that staff be directed to undertake a study to determine the feasibility of developing and providing comprehensive taxicab driver training by the City of Brampton
APPENDIX A - 5
E2--M-
Concur
Original Signed By Original Signed By
Peter Honeyborne Katpzammit Acting Director Enforcement ^Commissioner ofCorporate Services and By-law Services
APPENDIX B -1
pound2-lS
bdquobdquobdquo BRAMPTON ReportLmn7a Flower City
Taxicab Advisory Committee Committee of the Council of
The Corporation of the City of Brampton
Date April 302010 Taxlcab Advisorv Comtradettee File W92 Date ^^ 10200 Subject Taxicab Driver Training Program Implementation
Contact Cliff Sherman Manager - Licensing Enforcement Enforcement and By-law Services Corporate Services Department (905-458-3424 X103)
Overview
bull In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC)
bull Training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
bull On October 10 2009 Council approved the recommendation of the TRC and an amendment to the Licensing By-law 1-2002 as amended regarding a training program as described in the report comprised of 3 components Customer Service Sensitivity Training and Defensive Driving
bull This report is written further to discussions and concerns at the March 8 2010 Taxicab Advisory Committee meeting regarding the requirements of the Taxicab Driver Training Program to clarify the content of the new program and where equivalencies may be accepted for individual components
bull A further report is to be prepared to finalize previously identified matters from the March 8 2010 Taxicab Advisory Committee meeting or any other subsequent meetings
Recommendations
1 That the report dated April 30 2010 from Cliff Sherman Manager - Licensing Enforcement Enforcement and By-law Services Corporate Services re Taxicab Driver Training Program Implementation be received and
APPENDIX B - 2
62-t 2 That taxicab drivers licensed as of May 2010 be directed to submit
documentation to the Manager - Licensing Enforcement forevaluation to determine where an equivalency may be applied to exemptthe driver from specific components of the Taxicab Driver Training Program
Background
In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC)
Training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
On October 10 2009 Council approved the recommendation of the TRC and an amendment to the Licensing By-law further to a staff report dated May 252009 (Appendix C attached) The 3 components of the programs (Customer Service Sensitivity Training and Defensive Driving) are detailed later in this report
The training program was discussed at the March 8 2010 Taxicab Advisory Committee meeting and a number of issues were raised (see Appendix A attached)
Current Situation
Effective November 92009 in accordance with Licensing By-law 1-2001 as amended by By-law 323-2009 every applicant for a taxicab drivers license (new-ofrenewal) is required to provide to the satisfaction of the License Issuer proof of completion of a driver training program approved by the License Issuer The rationale behind a comprehensive training program was that the training would facilitate an improved level of service in the taxicab industry in Brampton
Currently the City of Brampton has established a partnership with the City of Mississauga to provide a customized training program for Brampton drivers at their Mobile License Training Centre The Town of Oakville has a similar partnership for their taxicab drivers
APPENDIX B - 3
ei-n
Brampton Taxicab Drivers License Requirements
The requirements for training for applicants to obtain a City of Brampton Drivers License are as follows
bull New Applicants - must attend a 3-day training program and successfully complete pass a written test
bull Applicants for Renewal Licenses - must attend and complete the 3-day training program exceptwhere an equivalency training program previously taken has been approved as one of the training components required
Upon successful completion of the training program and a written test for new applicants a certificate is issued to the applicant The certificate is to be provided to the City of Brampton License Issuer in order for a City of Brampton drivers license to be issued
Applicants for renewal licenses are not required to pass the written test
Taxicab Driver Training Program
The 3-day comprehensive training program that is administered by the City of Mississauga for the City of Brampton includes the following components
Day 1 Orientation - New Applicants
bull A brief overview of the taxicab industry and how it relates to the applicant bull Review and examination of Bramptons Licensing By-law 1-2002 as amended
as it pertains to the licensing of taxicabs and specifically Schedule M-5 including any related issues and the expectations of the driver ie requirements of the driver (accessible taxicab driver and regular taxicab) through the application process and once the applicant is licensed vehicle markings required equipment (in-car surveillance camera emergency lightsystem valid propane sticker etc) vehicle standards meter requirements mandatory vehicle inspection information license renewals tariff card and trip records driver duties and conduct taxi stand rules refusing a customer discrimination priority list information threshold policy
bull Customer Service - dealing with members of the public and providing exceptional customer service actions and body language language essentials points of interests in the City of Brampton
bull Drive safe strategies risk awareness and avoidance robbery prevention
bdquo |P APPENDIX B-4
bull Examination procedure - what the applicant can expect City of Brampton street guide (how to use - in-class practice) group activities
bull Discussions concerning operation of a taxicab in and around Pearson International Airport
In regards to existing licensed drivers the Orientation course deals with thesame topics and issues listed above with the exception of the examination preparation and street guide components Since existing licensed drivers can be expected to have knowledge of these topics and are not required to take the written examination these topicsare not covered
Day 2 - Sensitivity
This component focuses on the issues pertaining to persons with disabilities The topics covered and training provided is as follows
Disabilities - nature and types etc
Review of the by-law requirements to meet the needs of persons with disabilities
Sensitizing drivers to the needs of persons with disabilities Rights of persons with disabilities under the laws Emergency procedures
Language and communication tips to assist a person with a disability
A review of various case studies
Accommodating assistive dogs Hands-on training and practice in securing devices for connecting wheelchairs scooters etc
Day 3 - Defensive Driving
This component focuses entirely on defensive driving and the safety of the taxicab driver when operating the taxicab The topics covered and training provided are as follows
Defensive driving and preventable collisions
Expectations of taxicab drivers
The 6 keys to defensive driving The aggressive driver versus the distracted driver
Stress relief
Becoming and being Road wise Driving in different weather conditions
Driving facts and myths
APPENDIX B - 5
bull Vehicle maintenance
bull Road sense versus common sense
bull Speeding - SPEED thrills but kills
Equivalencies which may exempt a driver from a specific component of the program
Staff recognizes that there are applicants who have taken similar training courses in the past and exemptions to the training requirements have been made A number of applicants have received training either through another municipality or private company that is accepted and considered equivalent to the program offered by the City of Mississauga For example if a new applicant has taken the taxicab training program offered by the Cityof Toronto she is not be required to complete the sensitivityor defensive driving training components but is required to successfully complete the orientation training and written exam for Brampton in order to receive a license
There are several training coursesprograms that are recognized and accepted by the City of Brampton (and the Cityof Mississauga) to meet the training requirements to receive a City of Brampton Drivers License (see Appendix B attached) In the event an applicant has taken training previously and is not listed or recognized in Appendix B the applicant may submiHhe course content to the Manager of Licensing Enforcement for review and consideration Currently staff in conjunction with the City of Mississauga is reviewing the course content for the Ontario Public Transit Associate (OPTA) Accessibility Customer Service Training course for possible approval and acceptance as a recognized equivalency for the sensitivity training requirement
Currently there is no time expiry for an applicant that has taken an approved equivalent course with another municipality or private companyagency The matter of refresher training requirements will be the subject of a report to the Taxicab Advisory Committee in the future
Conclusion
Further reports are forthcoming to address issues previously identified at the March 8 2010 Taxicab Advisory Committee and will also address any training issues identified in subsequent meetings
APPENDIX B - 6
EI-lO
Dave Wilson KaSfov Zammit
Director of Enforcement and By-Law Services Commissioner of Corporate Services
Appendices
Appendix A Extract from Minutes of Taxicab Advisory Committee Meeting of March 8 2010
Appendix B Equivalencies for Components of Taxicab DriverTraining Program Appendix C Report dated May 252009 - Taxicab Driver Training
Report authored by James Komfehl Project Supervisor Service Standards Enforcement and By-Law Services
APPENDIX B - 7 E1-2J
Appendix A
Extract from Minutes of Taxicab Advisory Committee Meeting - March 82010
E 2 Presentation by Dave Wilson Director of Enforcement and By-law Services Corporate Services re Status of Implementation of Driver Training Program
Dave Wilson distributed the information sheet on the Taxicab Driver
Training outlining the components and costs for each for the program which is provided through a contracted service with the Cityof Mississauga He noted that 6 current drivers have completed the training 3 of whom have sent positive messages 6 applicants for new drivers licenses are currently registered
Committee discussion included
bull Refresher training o No testing should be required o 5 years would be a reasonable time frame o 1-day program
Request to recognize past training and years of experience The Orientation component is not a good use of a drivers time if heshe is already licensed Drivers who are licensed to drive accessible taxicabs under contract to
TransHelp have already taken sensitivity training and should not be required to repeat Suggestions that current drivers be permitted a 3 year period of which to complete the training Training should target drivers who need specific assistance Cost of training is excessive - one day refresher for $100 would be reasonable
Providing a Brampton in-house program Taxicab staff already train accessible drivers - use this resource as well
Requirement for a person who receives a plate The need for a person to take training if heshe is the recipient of a taxicab plate eg original plate owner deceased Exemption from the training requirement for a person who has a taxicab owners license but does not drive Training already provided by the industry Use of video to replace need for in-person attendance Possibility of standard or provincial training
APPENDIX B - 8e2-2ishy
Staff clarified that
bull The provision of the training through the contracted service with Mississauga is an interim solution and as directed by Council staff will be reporting on the development of an in-house program
bull There is currently no requirement for refresher training however as directed by Council this will be the subject of a future report to TAC
bull Previous training or components thereof is accepted if provided by a municipalityauthority whose program is recognized by Mississauga It was also noted that under the new training requirement current drivers are not required to pass any testing
The following motion was considered
TC012-2010 That the verbal presentation and written information outlined below by Dave Wilson Director of Enforcement and By-law Services Corporate Services to the Taxicab Advisory Committee meeting of March 8 2010 re Status of Implementation of Driver Training Program be received
Licensing Process Explained (new and renewal of licenses Successful Applicants Unsuccessful Applicants Threshold Appeal Taxicab Drivers Training Class Outline Feedback from drivers who have completed the required training Licence and Training fees
Carried
APPENDIX B - 9 s-L-n
Appendix B
Equivalencies for Components of Taxicab Driver Training Program
Defensive
Notes Orientation Driving Sensitivity
Proof of attending courses such City of Oshawa as certificate of completion NO YES NO
Must provide valid Toronto License (Training completed
City of Toronto every 3 years) NO YES YES
Proof of attending courses such City of Vancouver as certificate of completion NO YES YES
City of Vaughan NO NO NO
Ontario Safety League Defensive Driving Certificate (DDC) Certificate of completion NO YES NO
The Training Material needs to be OTEC Accessible reviewed by Manager prior to Training acceptance or denial NO NO NO
Professional Driver
Improvement Course (PDIC) NO YES No
Training does not focus on taxi Region of Peel Trans van transportation or sedan
Help Authority transportation NO NO NO
Those qualified to instruct the Ontario
Safety League Defensive Driving Proof of qualifications NO YES NO
Proof of attending courses such Town of Pickering as certificate of completion NO YES NO
ex-iM-
Appendix C
Equivalencies for Components of Taxicab Driver Training Program (as of Feb 162011)
Any course not listed may be submitted to the License Issuer for consideration
Orientation Defensive
Location or Institution Notes Customer Sensitivity Driving
Service
City of Hamilton (Business Skills College Proof of attending courses such as Taxi Academy) certificate of completion NO YES NO
Proof of attending courses such asCityof Oshawa (Durham College)
certificate of completion NO NO YES
Must provide valid Toronto LicenseCity of Toronto
(Training completed every 3 years) NO YES YES
Proof of attending courses such asCity of Vancouver (Justice Institute of BC)
certificate of completion NO YES YES
The Vaughan training program mirrors City of Vaughan
that offered by Mississauga NO YES YES
Drive Wise Advance Driver Education Proof of attending courses such as Program certificate of completion NO NO YES
Ontario Safety League Defensive Driving Certificate of completion
Certificate (DDC) NO NO YES
Neither the In Class or On LineOTEC Accessible Customer Service
training is to the standard of that NO NO NOTraining - In Class or On Line offered through current program
Professional Driver Improvement Course Proof of attending courses such as (PDIC) certificate of completion NO NO YES
Training does not focus on taxi vanRegion of Peel Transhelp Authority NO NO NO
transportation or sedan transportation
Ontario Safety League Defensive Driving Proof of attending courses such as - Qualified Instructors certificate of completion NO NO YES
Town of Markham (Business Skills Proof of attending courses such as College Taxi Academy) certificate of completion NO YES YES
Town of Pickering Proof of attending courses such as certificate of completion NO NO YES
E2-fc
2 The cost of the program
3 Consideration of an in house program provided by the City of Brampton
The cost to develop implement and conduct a comprehensive in-house taxicab driver training program would not necessarily result in a lowercost for the taxicab drivers This conclusion is reached after consideration of the financial and
resource implications including the infrastructure to administer a program retain qualified adult education instructors and secure an appropriate training facility
The program offered through the City of Mississauga is on a cost-recovery (not profit) basis and has been customized for other jurisdictions (eg Oakville Vaughan Greater Toronto Airports Authority)
4 Recognition of experience as eouivalent
5 Recognition of eguivalent training taken through other sources
6 Reguirement for drivers who are currently licenced to take the program
Staff recognizes that there are applicants who have been in the taxicab industry for many years and may have taken relevant training courses Determinations are made by the Licence Issuer to grant an equivalency exemption for a particular component of the program
In consideration of the discussions of the Taxicab Advisory Committee staff concurs that drivers who have been licensed by the City of Brampton should be granted an equivalency for the OrientationCustomer Service component However in the event that complaints related to a customer service issue are received by the Licence Issuer regarding any individual driver the Licence Issuer should have the authority to require that this training component be completed
There are several training coursesprograms that are recognized and accepted as Equivalenciesto meet the training requirements (see Appendix C attached) In the event an applicant has taken training previously and is not listed or recognized in Appendix C the applicant may submit the course content to the Licence Issuer for review and consideration In these instances an
equivalency may be granted assuming that the training has been completed within the last 5 years
51-7
7 The time that a driver has to be off the road and not earning in order to complete the program
8 Transition period for drivers to complete those components for which an eguivalencv is not achieved
To address concerns of the taxicab industry concerning the costs and time away from work to attend the Taxicab Training Program it is proposed that
Existing Taxicab Drivers - Licence Renewals
bull Equivalencies may be granted by the Licence Issuer for drivers who provide evidence that a required component of the training has been achieved
bull For the components of the training for which an equivalency is not granted a 6-month conditional license would be issued so that the period of time is extended to obtain the required training ie individual components of the training program may be taken one day at a time
bull No written examination is required
New Applicants
bull All new applicants are required to pass English proficiency testing administered by the License Issuer before the application is processed any further
bull Equivalencies may be granted by the Licence Issuer for drivers who provide evidence that a required component of the training has been achieved assuming that the training has been completed within the last 5 years
bull Proof that the applicant has passed the written examination is required
9 Refresher training
Consideration of a requirement for Refresher Training will be the subject of a future report
10 Robbery Prevention training
It is recognized the taxicab drivers may be vulnerableto robbery attempts and therefore it is proposed that the Robbery Prevention program be adopted as a mandatory requirement of the training curriculum The Robbery Prevention program is a 3-hour course conducted in co-operation with Peel Regional Police and is designed to assist taxicab drivers in recognizing the risk factors and in dealing effectively with the issues of robberies and transportation fraud
El-8
The program also provides taxicab drivers with a robbery prevention kit which includes decals that can be placed on the door windows of the taxicabs that assist in directing the passengerto the appropriate door for entry and seating police reporting locations suspect identity charts etc and includes information regarding the procedures of the Peel Regional Police Central Robbery Bureau and Forensic Identification Services
Taxicab drivers would be responsible to pay the course cost of approximately $5820 (includes 13 HST)
Conclusion
The rationale of the requirement for a comprehensive training program for taxicab drivers is that completion will facilitate an improved and more consistent level of service in the taxicab industry in Brampton Staff believes that the training program is an essential component of ensuring the right image of the City
The requirement of the program was approved by City Council in November 2009 however in response to concerns expressed by members of the industry the requirement that existing drivers complete the program was suspended in June 2010
This report addresses the concerns expressed by the industry as well as other matters related to the training of taxicab drivers
The reinstatement of the program for existing drivers is crucial as it may be the first formal training that some veteran drivers have ever taken particularly as it relates to Sensitivity and Defensive Driving
The reportfurther explains the application of equivalent training and recognized experience as an equivalent for the OrientationCustomer Service components of the program
Provisions have been recommended to offset the one-time costs and help reduce the potential loss of income associated with the Taxicab Driver Training Program
The addition of a mandatory component with respect to Robbery Prevention will be an asset to taxicab drivers in relation to their personal safety and knowing what to do in the event of an incident
E2-9
Dave Wilson Kagtfiy Zammit
Director of Enforcement and By-law Services Commissioner of Corporate Services
Appendices
Appendix A - Report dated May 25 2009 to Taxicab Review Committee re
Taxicab Operations - Training
Appendix B - Report dated April 30 2010 to Taxicab Advisory Committee re
Taxicab Driver Training Program Implementation
Appendix C Equivalencies for Components of Taxicab Driver Training Program
Report authored by James Kornfehl Project Supervisor Service Standards Enforcement and By-law Services
APPENDIX A-1El-to
Flower City
ReportTAXICAB REVIEW COMMITTEE
Taxicab Review Committee
Committee of the Council of the Corporation of the Cityof Brampton Date May 25 2009
File W92
Subject Taxicab Operations - Training
Contact Peter Honeyborne Acting Director Enforcement and By-law Services Corporate Services 905-458-3424 X105
OVERVIEW
bull At its meeting held on April 28 2009 the Taxicab Review Committee directed that staff provide summary reports and recommendations addressing the various issues arising from the Taxicab Industry Public Consultation process conducted earlier this year
bull This report addresses a proposed formal Taxicab Driver training program which would facilitate a consistent level of service across the taxicab
industry In Brampton and would address the concerns raised during the public consultation process with respect to transporting persons with disabilities
bull When the Taxicab Review Committee has completed its review and made recommendations regarding amendments to the Licensing By-law public notice will be given of any amendment pursuant to this report
Recommendations
1 That the report dated May 25 2009 from Peter Honeyborne Acting Director Enforcement and By-law Services Corporate Services re Taxicab Operations shyTraining be received and
2 That subject to public notice provisions of the Procedure By-law a by-law be passed to amend Licensing By-law 1-2002 as amended to include requirements for drivers to participate in a City-approved taxicab training program as follows and subject to exemptions referenced in the subject report bull For new applicants - proof of successful completion
bull For drivers licensed as of the date of this by-law amendment - proof of completion only - to be implemented on January 1 2010 (ie drivers will be required to complete the course on or before their renewal dates that occur after December 31 2009) and
3
APPENDIX A-2 El-11 shy
That the Taxicab Advisory Committee be requested to consider a requirement for^ a less intensive refresher training program which may be mandatory every V years and
4 That the taxicab industry be made aware of the Robbery Prevention Programavailable through the City of Mississauga in cooperation with Peel Regional Police and
5 That staff investigate the feasibility of implementing an in-house training program for the taxicab industry
Background
Atits meeting held on April 282009 the Taxicab Review Committee directed that staff provide summary reports and recommendations addressing the various issuesarising from theTaxicab Industry Public Consultation process conducted earlier thisyear
The purpose of this report is to provide the Committee with an analysisand specific recommendations with respect to the establishment ofa formal Taxicab Driver Training Program
From a training perspective the only provision within the Licensing By-law is that an applicant for an accessible taxi drivers license shall submitproof of successful bdquo completion of a training program dealing with transportation of persons with disabilities - certified programs are offered through other municipal Jurisdictions eg Mississauga Toronto
Current Situation
During the public consultation process held earlier in 2009 the Taxicab Review Committee heard references to training of drivers particularly as it relates to transporting persons with disabilities
The Cities of Mississauga and Toronto conduct specific training and certification programs that provide taxicab drivers with the skills they require to transport persons with disabilities The City of Brampton accepts proof of certification from one of these programs as evidence that an applicant for an accessible taxicab driver has met the training requirements of Bramptons Licensing By-law
Although the taxicab drivers in Brampton are not required at this time to undertake any other training programs staff is of the opinion that a comprehensive training program for all taxicab drivers would be of benefit to taxicab customers in the City Other municipalities such as Toronto Mississauga Oakville and Vaughan require completion of a formal training program A comprehensive training program would also address the concerns raised during the public consultation with respect to transporting persons with disabilities
APPENDIX A-3 E2-I1
The City of Mississauga currently operates a training program for drivers of both regularand accessible taxicabs and that program has been customized for other jurisdictions(eg Town of Oakville City of Vaughan Greater Toronto Airports Authority) Staff from the City of Mississauga have advised that a similar program could be developed for the Cityof Brampton
The City of Brampton does not currently have the resources to offer a comprehensiveTaxicab Driver Training Program It isproposed that should the Taxicab Review Committee concur that a training program is desirabie the City of Brampton could avail itself of the program available from the City of Mississauga to provide the formal training
The 3-day training program that would be administered and conducted by the City of Mississauga would include thefollowing components
bull Customer Service
o Introduction to the Taxicab Industry including the taxicab meters and how they work
o City of Brampton Licensing By-law o Tourism
o Road System important locations
bull Sensitivity Training o Understanding different types of disabilities o Assisting persons with disabilities o Hands on training for the use of the devices for connecting wheelchairs or
scooters
bull Defensive Driving o Instruction on driving skills required to prevent collisions regardless of the
actions of others or the conditions around them o Foster an attitude ofalertness on the roadways
It is proposed that all persons applying to obtain a new City of Brampton Taxicab Drivers License be required to successfully complete (pass) the 3-day training programbefore becoming eligible to obtain a license
It is also proposed that all existing City of Brampton taxicab drivers as of the date of enactment of amendment to the Licensing By-law be required to take the 3-day training program to beimplemented for ail drivers license renewals after December 312009Because this would be a new requirement of the by-law drivers already licensed would be grandfathered and therefore would be required to provide proof of having taken the course (vs successful completion)
APPENDIX A-4
52-12
It is suggested that there may be value in requiring drivers to take a less-intensive refresher course every V years Consideration of that requirement may be a matter to be considered by the Taxicab Advisory Committee
Exemptions would be considered for driversapplicants who provide evidence thatthe required component of training has been completed (eg provided by another municipality) within the prior four years
Taxicab drivers and applicants would be responsible to pay thecostof their training program - currently that cost through the City of Mississauga is approximately $50000
Customization of the Mississauga training program for Bramptons purposeswould be developed over the summer and fail 2009 with a potential start date in October 2009
Robbery Prevention (optional)
The City of Mississauga has developed a 3-hour robbery prevention program for taxicab drivers in co-operation with Peel Regional Police The program is designed to assist taxicab drivers in recognizing the risk factors in taxicab robberies and indealing effectively with robberies and transportation fraud Taxicab drivers are also informed of the procedures of the Peel Regional Police Central Robbery Bureau and the Forensic Identification Services
The program also includes providing taxicab drivers with a robbery prevention kit which1 includes decals to be placed on the door windows of the taxicabs that assist in directing the passenger to the appropriate door for entry and to inform the passenger of the robbery prevention program
Staff recommends that this course be considered an optional component of the training program Taxicab drivers would be responsible to pay the course cost of approximately $5000
Conclusion
Staff recommends that a formal training program for taxicab drivers be implemented as described in this report The training provided would facilitate a consistent level of service across the taxicab industry in Brampton and would address the concerns raised during the public consultation process with respect to transporting persons with disabilities
The training courses that would be delivered by the City of Mississauga on behalf of the City of Brampton would be customized for the City of Bramptons requirements However the longer-term goal may be the development and delivery of a built in Brampton Taxicab DriverTraining Program Therefore it is recommended that staff be directed to undertake a study to determine the feasibility of developing and providing comprehensive taxicab driver training by the City of Brampton
APPENDIX A - 5
E2--M-
Concur
Original Signed By Original Signed By
Peter Honeyborne Katpzammit Acting Director Enforcement ^Commissioner ofCorporate Services and By-law Services
APPENDIX B -1
pound2-lS
bdquobdquobdquo BRAMPTON ReportLmn7a Flower City
Taxicab Advisory Committee Committee of the Council of
The Corporation of the City of Brampton
Date April 302010 Taxlcab Advisorv Comtradettee File W92 Date ^^ 10200 Subject Taxicab Driver Training Program Implementation
Contact Cliff Sherman Manager - Licensing Enforcement Enforcement and By-law Services Corporate Services Department (905-458-3424 X103)
Overview
bull In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC)
bull Training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
bull On October 10 2009 Council approved the recommendation of the TRC and an amendment to the Licensing By-law 1-2002 as amended regarding a training program as described in the report comprised of 3 components Customer Service Sensitivity Training and Defensive Driving
bull This report is written further to discussions and concerns at the March 8 2010 Taxicab Advisory Committee meeting regarding the requirements of the Taxicab Driver Training Program to clarify the content of the new program and where equivalencies may be accepted for individual components
bull A further report is to be prepared to finalize previously identified matters from the March 8 2010 Taxicab Advisory Committee meeting or any other subsequent meetings
Recommendations
1 That the report dated April 30 2010 from Cliff Sherman Manager - Licensing Enforcement Enforcement and By-law Services Corporate Services re Taxicab Driver Training Program Implementation be received and
APPENDIX B - 2
62-t 2 That taxicab drivers licensed as of May 2010 be directed to submit
documentation to the Manager - Licensing Enforcement forevaluation to determine where an equivalency may be applied to exemptthe driver from specific components of the Taxicab Driver Training Program
Background
In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC)
Training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
On October 10 2009 Council approved the recommendation of the TRC and an amendment to the Licensing By-law further to a staff report dated May 252009 (Appendix C attached) The 3 components of the programs (Customer Service Sensitivity Training and Defensive Driving) are detailed later in this report
The training program was discussed at the March 8 2010 Taxicab Advisory Committee meeting and a number of issues were raised (see Appendix A attached)
Current Situation
Effective November 92009 in accordance with Licensing By-law 1-2001 as amended by By-law 323-2009 every applicant for a taxicab drivers license (new-ofrenewal) is required to provide to the satisfaction of the License Issuer proof of completion of a driver training program approved by the License Issuer The rationale behind a comprehensive training program was that the training would facilitate an improved level of service in the taxicab industry in Brampton
Currently the City of Brampton has established a partnership with the City of Mississauga to provide a customized training program for Brampton drivers at their Mobile License Training Centre The Town of Oakville has a similar partnership for their taxicab drivers
APPENDIX B - 3
ei-n
Brampton Taxicab Drivers License Requirements
The requirements for training for applicants to obtain a City of Brampton Drivers License are as follows
bull New Applicants - must attend a 3-day training program and successfully complete pass a written test
bull Applicants for Renewal Licenses - must attend and complete the 3-day training program exceptwhere an equivalency training program previously taken has been approved as one of the training components required
Upon successful completion of the training program and a written test for new applicants a certificate is issued to the applicant The certificate is to be provided to the City of Brampton License Issuer in order for a City of Brampton drivers license to be issued
Applicants for renewal licenses are not required to pass the written test
Taxicab Driver Training Program
The 3-day comprehensive training program that is administered by the City of Mississauga for the City of Brampton includes the following components
Day 1 Orientation - New Applicants
bull A brief overview of the taxicab industry and how it relates to the applicant bull Review and examination of Bramptons Licensing By-law 1-2002 as amended
as it pertains to the licensing of taxicabs and specifically Schedule M-5 including any related issues and the expectations of the driver ie requirements of the driver (accessible taxicab driver and regular taxicab) through the application process and once the applicant is licensed vehicle markings required equipment (in-car surveillance camera emergency lightsystem valid propane sticker etc) vehicle standards meter requirements mandatory vehicle inspection information license renewals tariff card and trip records driver duties and conduct taxi stand rules refusing a customer discrimination priority list information threshold policy
bull Customer Service - dealing with members of the public and providing exceptional customer service actions and body language language essentials points of interests in the City of Brampton
bull Drive safe strategies risk awareness and avoidance robbery prevention
bdquo |P APPENDIX B-4
bull Examination procedure - what the applicant can expect City of Brampton street guide (how to use - in-class practice) group activities
bull Discussions concerning operation of a taxicab in and around Pearson International Airport
In regards to existing licensed drivers the Orientation course deals with thesame topics and issues listed above with the exception of the examination preparation and street guide components Since existing licensed drivers can be expected to have knowledge of these topics and are not required to take the written examination these topicsare not covered
Day 2 - Sensitivity
This component focuses on the issues pertaining to persons with disabilities The topics covered and training provided is as follows
Disabilities - nature and types etc
Review of the by-law requirements to meet the needs of persons with disabilities
Sensitizing drivers to the needs of persons with disabilities Rights of persons with disabilities under the laws Emergency procedures
Language and communication tips to assist a person with a disability
A review of various case studies
Accommodating assistive dogs Hands-on training and practice in securing devices for connecting wheelchairs scooters etc
Day 3 - Defensive Driving
This component focuses entirely on defensive driving and the safety of the taxicab driver when operating the taxicab The topics covered and training provided are as follows
Defensive driving and preventable collisions
Expectations of taxicab drivers
The 6 keys to defensive driving The aggressive driver versus the distracted driver
Stress relief
Becoming and being Road wise Driving in different weather conditions
Driving facts and myths
APPENDIX B - 5
bull Vehicle maintenance
bull Road sense versus common sense
bull Speeding - SPEED thrills but kills
Equivalencies which may exempt a driver from a specific component of the program
Staff recognizes that there are applicants who have taken similar training courses in the past and exemptions to the training requirements have been made A number of applicants have received training either through another municipality or private company that is accepted and considered equivalent to the program offered by the City of Mississauga For example if a new applicant has taken the taxicab training program offered by the Cityof Toronto she is not be required to complete the sensitivityor defensive driving training components but is required to successfully complete the orientation training and written exam for Brampton in order to receive a license
There are several training coursesprograms that are recognized and accepted by the City of Brampton (and the Cityof Mississauga) to meet the training requirements to receive a City of Brampton Drivers License (see Appendix B attached) In the event an applicant has taken training previously and is not listed or recognized in Appendix B the applicant may submiHhe course content to the Manager of Licensing Enforcement for review and consideration Currently staff in conjunction with the City of Mississauga is reviewing the course content for the Ontario Public Transit Associate (OPTA) Accessibility Customer Service Training course for possible approval and acceptance as a recognized equivalency for the sensitivity training requirement
Currently there is no time expiry for an applicant that has taken an approved equivalent course with another municipality or private companyagency The matter of refresher training requirements will be the subject of a report to the Taxicab Advisory Committee in the future
Conclusion
Further reports are forthcoming to address issues previously identified at the March 8 2010 Taxicab Advisory Committee and will also address any training issues identified in subsequent meetings
APPENDIX B - 6
EI-lO
Dave Wilson KaSfov Zammit
Director of Enforcement and By-Law Services Commissioner of Corporate Services
Appendices
Appendix A Extract from Minutes of Taxicab Advisory Committee Meeting of March 8 2010
Appendix B Equivalencies for Components of Taxicab DriverTraining Program Appendix C Report dated May 252009 - Taxicab Driver Training
Report authored by James Komfehl Project Supervisor Service Standards Enforcement and By-Law Services
APPENDIX B - 7 E1-2J
Appendix A
Extract from Minutes of Taxicab Advisory Committee Meeting - March 82010
E 2 Presentation by Dave Wilson Director of Enforcement and By-law Services Corporate Services re Status of Implementation of Driver Training Program
Dave Wilson distributed the information sheet on the Taxicab Driver
Training outlining the components and costs for each for the program which is provided through a contracted service with the Cityof Mississauga He noted that 6 current drivers have completed the training 3 of whom have sent positive messages 6 applicants for new drivers licenses are currently registered
Committee discussion included
bull Refresher training o No testing should be required o 5 years would be a reasonable time frame o 1-day program
Request to recognize past training and years of experience The Orientation component is not a good use of a drivers time if heshe is already licensed Drivers who are licensed to drive accessible taxicabs under contract to
TransHelp have already taken sensitivity training and should not be required to repeat Suggestions that current drivers be permitted a 3 year period of which to complete the training Training should target drivers who need specific assistance Cost of training is excessive - one day refresher for $100 would be reasonable
Providing a Brampton in-house program Taxicab staff already train accessible drivers - use this resource as well
Requirement for a person who receives a plate The need for a person to take training if heshe is the recipient of a taxicab plate eg original plate owner deceased Exemption from the training requirement for a person who has a taxicab owners license but does not drive Training already provided by the industry Use of video to replace need for in-person attendance Possibility of standard or provincial training
APPENDIX B - 8e2-2ishy
Staff clarified that
bull The provision of the training through the contracted service with Mississauga is an interim solution and as directed by Council staff will be reporting on the development of an in-house program
bull There is currently no requirement for refresher training however as directed by Council this will be the subject of a future report to TAC
bull Previous training or components thereof is accepted if provided by a municipalityauthority whose program is recognized by Mississauga It was also noted that under the new training requirement current drivers are not required to pass any testing
The following motion was considered
TC012-2010 That the verbal presentation and written information outlined below by Dave Wilson Director of Enforcement and By-law Services Corporate Services to the Taxicab Advisory Committee meeting of March 8 2010 re Status of Implementation of Driver Training Program be received
Licensing Process Explained (new and renewal of licenses Successful Applicants Unsuccessful Applicants Threshold Appeal Taxicab Drivers Training Class Outline Feedback from drivers who have completed the required training Licence and Training fees
Carried
APPENDIX B - 9 s-L-n
Appendix B
Equivalencies for Components of Taxicab Driver Training Program
Defensive
Notes Orientation Driving Sensitivity
Proof of attending courses such City of Oshawa as certificate of completion NO YES NO
Must provide valid Toronto License (Training completed
City of Toronto every 3 years) NO YES YES
Proof of attending courses such City of Vancouver as certificate of completion NO YES YES
City of Vaughan NO NO NO
Ontario Safety League Defensive Driving Certificate (DDC) Certificate of completion NO YES NO
The Training Material needs to be OTEC Accessible reviewed by Manager prior to Training acceptance or denial NO NO NO
Professional Driver
Improvement Course (PDIC) NO YES No
Training does not focus on taxi Region of Peel Trans van transportation or sedan
Help Authority transportation NO NO NO
Those qualified to instruct the Ontario
Safety League Defensive Driving Proof of qualifications NO YES NO
Proof of attending courses such Town of Pickering as certificate of completion NO YES NO
ex-iM-
Appendix C
Equivalencies for Components of Taxicab Driver Training Program (as of Feb 162011)
Any course not listed may be submitted to the License Issuer for consideration
Orientation Defensive
Location or Institution Notes Customer Sensitivity Driving
Service
City of Hamilton (Business Skills College Proof of attending courses such as Taxi Academy) certificate of completion NO YES NO
Proof of attending courses such asCityof Oshawa (Durham College)
certificate of completion NO NO YES
Must provide valid Toronto LicenseCity of Toronto
(Training completed every 3 years) NO YES YES
Proof of attending courses such asCity of Vancouver (Justice Institute of BC)
certificate of completion NO YES YES
The Vaughan training program mirrors City of Vaughan
that offered by Mississauga NO YES YES
Drive Wise Advance Driver Education Proof of attending courses such as Program certificate of completion NO NO YES
Ontario Safety League Defensive Driving Certificate of completion
Certificate (DDC) NO NO YES
Neither the In Class or On LineOTEC Accessible Customer Service
training is to the standard of that NO NO NOTraining - In Class or On Line offered through current program
Professional Driver Improvement Course Proof of attending courses such as (PDIC) certificate of completion NO NO YES
Training does not focus on taxi vanRegion of Peel Transhelp Authority NO NO NO
transportation or sedan transportation
Ontario Safety League Defensive Driving Proof of attending courses such as - Qualified Instructors certificate of completion NO NO YES
Town of Markham (Business Skills Proof of attending courses such as College Taxi Academy) certificate of completion NO YES YES
Town of Pickering Proof of attending courses such as certificate of completion NO NO YES
51-7
7 The time that a driver has to be off the road and not earning in order to complete the program
8 Transition period for drivers to complete those components for which an eguivalencv is not achieved
To address concerns of the taxicab industry concerning the costs and time away from work to attend the Taxicab Training Program it is proposed that
Existing Taxicab Drivers - Licence Renewals
bull Equivalencies may be granted by the Licence Issuer for drivers who provide evidence that a required component of the training has been achieved
bull For the components of the training for which an equivalency is not granted a 6-month conditional license would be issued so that the period of time is extended to obtain the required training ie individual components of the training program may be taken one day at a time
bull No written examination is required
New Applicants
bull All new applicants are required to pass English proficiency testing administered by the License Issuer before the application is processed any further
bull Equivalencies may be granted by the Licence Issuer for drivers who provide evidence that a required component of the training has been achieved assuming that the training has been completed within the last 5 years
bull Proof that the applicant has passed the written examination is required
9 Refresher training
Consideration of a requirement for Refresher Training will be the subject of a future report
10 Robbery Prevention training
It is recognized the taxicab drivers may be vulnerableto robbery attempts and therefore it is proposed that the Robbery Prevention program be adopted as a mandatory requirement of the training curriculum The Robbery Prevention program is a 3-hour course conducted in co-operation with Peel Regional Police and is designed to assist taxicab drivers in recognizing the risk factors and in dealing effectively with the issues of robberies and transportation fraud
El-8
The program also provides taxicab drivers with a robbery prevention kit which includes decals that can be placed on the door windows of the taxicabs that assist in directing the passengerto the appropriate door for entry and seating police reporting locations suspect identity charts etc and includes information regarding the procedures of the Peel Regional Police Central Robbery Bureau and Forensic Identification Services
Taxicab drivers would be responsible to pay the course cost of approximately $5820 (includes 13 HST)
Conclusion
The rationale of the requirement for a comprehensive training program for taxicab drivers is that completion will facilitate an improved and more consistent level of service in the taxicab industry in Brampton Staff believes that the training program is an essential component of ensuring the right image of the City
The requirement of the program was approved by City Council in November 2009 however in response to concerns expressed by members of the industry the requirement that existing drivers complete the program was suspended in June 2010
This report addresses the concerns expressed by the industry as well as other matters related to the training of taxicab drivers
The reinstatement of the program for existing drivers is crucial as it may be the first formal training that some veteran drivers have ever taken particularly as it relates to Sensitivity and Defensive Driving
The reportfurther explains the application of equivalent training and recognized experience as an equivalent for the OrientationCustomer Service components of the program
Provisions have been recommended to offset the one-time costs and help reduce the potential loss of income associated with the Taxicab Driver Training Program
The addition of a mandatory component with respect to Robbery Prevention will be an asset to taxicab drivers in relation to their personal safety and knowing what to do in the event of an incident
E2-9
Dave Wilson Kagtfiy Zammit
Director of Enforcement and By-law Services Commissioner of Corporate Services
Appendices
Appendix A - Report dated May 25 2009 to Taxicab Review Committee re
Taxicab Operations - Training
Appendix B - Report dated April 30 2010 to Taxicab Advisory Committee re
Taxicab Driver Training Program Implementation
Appendix C Equivalencies for Components of Taxicab Driver Training Program
Report authored by James Kornfehl Project Supervisor Service Standards Enforcement and By-law Services
APPENDIX A-1El-to
Flower City
ReportTAXICAB REVIEW COMMITTEE
Taxicab Review Committee
Committee of the Council of the Corporation of the Cityof Brampton Date May 25 2009
File W92
Subject Taxicab Operations - Training
Contact Peter Honeyborne Acting Director Enforcement and By-law Services Corporate Services 905-458-3424 X105
OVERVIEW
bull At its meeting held on April 28 2009 the Taxicab Review Committee directed that staff provide summary reports and recommendations addressing the various issues arising from the Taxicab Industry Public Consultation process conducted earlier this year
bull This report addresses a proposed formal Taxicab Driver training program which would facilitate a consistent level of service across the taxicab
industry In Brampton and would address the concerns raised during the public consultation process with respect to transporting persons with disabilities
bull When the Taxicab Review Committee has completed its review and made recommendations regarding amendments to the Licensing By-law public notice will be given of any amendment pursuant to this report
Recommendations
1 That the report dated May 25 2009 from Peter Honeyborne Acting Director Enforcement and By-law Services Corporate Services re Taxicab Operations shyTraining be received and
2 That subject to public notice provisions of the Procedure By-law a by-law be passed to amend Licensing By-law 1-2002 as amended to include requirements for drivers to participate in a City-approved taxicab training program as follows and subject to exemptions referenced in the subject report bull For new applicants - proof of successful completion
bull For drivers licensed as of the date of this by-law amendment - proof of completion only - to be implemented on January 1 2010 (ie drivers will be required to complete the course on or before their renewal dates that occur after December 31 2009) and
3
APPENDIX A-2 El-11 shy
That the Taxicab Advisory Committee be requested to consider a requirement for^ a less intensive refresher training program which may be mandatory every V years and
4 That the taxicab industry be made aware of the Robbery Prevention Programavailable through the City of Mississauga in cooperation with Peel Regional Police and
5 That staff investigate the feasibility of implementing an in-house training program for the taxicab industry
Background
Atits meeting held on April 282009 the Taxicab Review Committee directed that staff provide summary reports and recommendations addressing the various issuesarising from theTaxicab Industry Public Consultation process conducted earlier thisyear
The purpose of this report is to provide the Committee with an analysisand specific recommendations with respect to the establishment ofa formal Taxicab Driver Training Program
From a training perspective the only provision within the Licensing By-law is that an applicant for an accessible taxi drivers license shall submitproof of successful bdquo completion of a training program dealing with transportation of persons with disabilities - certified programs are offered through other municipal Jurisdictions eg Mississauga Toronto
Current Situation
During the public consultation process held earlier in 2009 the Taxicab Review Committee heard references to training of drivers particularly as it relates to transporting persons with disabilities
The Cities of Mississauga and Toronto conduct specific training and certification programs that provide taxicab drivers with the skills they require to transport persons with disabilities The City of Brampton accepts proof of certification from one of these programs as evidence that an applicant for an accessible taxicab driver has met the training requirements of Bramptons Licensing By-law
Although the taxicab drivers in Brampton are not required at this time to undertake any other training programs staff is of the opinion that a comprehensive training program for all taxicab drivers would be of benefit to taxicab customers in the City Other municipalities such as Toronto Mississauga Oakville and Vaughan require completion of a formal training program A comprehensive training program would also address the concerns raised during the public consultation with respect to transporting persons with disabilities
APPENDIX A-3 E2-I1
The City of Mississauga currently operates a training program for drivers of both regularand accessible taxicabs and that program has been customized for other jurisdictions(eg Town of Oakville City of Vaughan Greater Toronto Airports Authority) Staff from the City of Mississauga have advised that a similar program could be developed for the Cityof Brampton
The City of Brampton does not currently have the resources to offer a comprehensiveTaxicab Driver Training Program It isproposed that should the Taxicab Review Committee concur that a training program is desirabie the City of Brampton could avail itself of the program available from the City of Mississauga to provide the formal training
The 3-day training program that would be administered and conducted by the City of Mississauga would include thefollowing components
bull Customer Service
o Introduction to the Taxicab Industry including the taxicab meters and how they work
o City of Brampton Licensing By-law o Tourism
o Road System important locations
bull Sensitivity Training o Understanding different types of disabilities o Assisting persons with disabilities o Hands on training for the use of the devices for connecting wheelchairs or
scooters
bull Defensive Driving o Instruction on driving skills required to prevent collisions regardless of the
actions of others or the conditions around them o Foster an attitude ofalertness on the roadways
It is proposed that all persons applying to obtain a new City of Brampton Taxicab Drivers License be required to successfully complete (pass) the 3-day training programbefore becoming eligible to obtain a license
It is also proposed that all existing City of Brampton taxicab drivers as of the date of enactment of amendment to the Licensing By-law be required to take the 3-day training program to beimplemented for ail drivers license renewals after December 312009Because this would be a new requirement of the by-law drivers already licensed would be grandfathered and therefore would be required to provide proof of having taken the course (vs successful completion)
APPENDIX A-4
52-12
It is suggested that there may be value in requiring drivers to take a less-intensive refresher course every V years Consideration of that requirement may be a matter to be considered by the Taxicab Advisory Committee
Exemptions would be considered for driversapplicants who provide evidence thatthe required component of training has been completed (eg provided by another municipality) within the prior four years
Taxicab drivers and applicants would be responsible to pay thecostof their training program - currently that cost through the City of Mississauga is approximately $50000
Customization of the Mississauga training program for Bramptons purposeswould be developed over the summer and fail 2009 with a potential start date in October 2009
Robbery Prevention (optional)
The City of Mississauga has developed a 3-hour robbery prevention program for taxicab drivers in co-operation with Peel Regional Police The program is designed to assist taxicab drivers in recognizing the risk factors in taxicab robberies and indealing effectively with robberies and transportation fraud Taxicab drivers are also informed of the procedures of the Peel Regional Police Central Robbery Bureau and the Forensic Identification Services
The program also includes providing taxicab drivers with a robbery prevention kit which1 includes decals to be placed on the door windows of the taxicabs that assist in directing the passenger to the appropriate door for entry and to inform the passenger of the robbery prevention program
Staff recommends that this course be considered an optional component of the training program Taxicab drivers would be responsible to pay the course cost of approximately $5000
Conclusion
Staff recommends that a formal training program for taxicab drivers be implemented as described in this report The training provided would facilitate a consistent level of service across the taxicab industry in Brampton and would address the concerns raised during the public consultation process with respect to transporting persons with disabilities
The training courses that would be delivered by the City of Mississauga on behalf of the City of Brampton would be customized for the City of Bramptons requirements However the longer-term goal may be the development and delivery of a built in Brampton Taxicab DriverTraining Program Therefore it is recommended that staff be directed to undertake a study to determine the feasibility of developing and providing comprehensive taxicab driver training by the City of Brampton
APPENDIX A - 5
E2--M-
Concur
Original Signed By Original Signed By
Peter Honeyborne Katpzammit Acting Director Enforcement ^Commissioner ofCorporate Services and By-law Services
APPENDIX B -1
pound2-lS
bdquobdquobdquo BRAMPTON ReportLmn7a Flower City
Taxicab Advisory Committee Committee of the Council of
The Corporation of the City of Brampton
Date April 302010 Taxlcab Advisorv Comtradettee File W92 Date ^^ 10200 Subject Taxicab Driver Training Program Implementation
Contact Cliff Sherman Manager - Licensing Enforcement Enforcement and By-law Services Corporate Services Department (905-458-3424 X103)
Overview
bull In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC)
bull Training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
bull On October 10 2009 Council approved the recommendation of the TRC and an amendment to the Licensing By-law 1-2002 as amended regarding a training program as described in the report comprised of 3 components Customer Service Sensitivity Training and Defensive Driving
bull This report is written further to discussions and concerns at the March 8 2010 Taxicab Advisory Committee meeting regarding the requirements of the Taxicab Driver Training Program to clarify the content of the new program and where equivalencies may be accepted for individual components
bull A further report is to be prepared to finalize previously identified matters from the March 8 2010 Taxicab Advisory Committee meeting or any other subsequent meetings
Recommendations
1 That the report dated April 30 2010 from Cliff Sherman Manager - Licensing Enforcement Enforcement and By-law Services Corporate Services re Taxicab Driver Training Program Implementation be received and
APPENDIX B - 2
62-t 2 That taxicab drivers licensed as of May 2010 be directed to submit
documentation to the Manager - Licensing Enforcement forevaluation to determine where an equivalency may be applied to exemptthe driver from specific components of the Taxicab Driver Training Program
Background
In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC)
Training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
On October 10 2009 Council approved the recommendation of the TRC and an amendment to the Licensing By-law further to a staff report dated May 252009 (Appendix C attached) The 3 components of the programs (Customer Service Sensitivity Training and Defensive Driving) are detailed later in this report
The training program was discussed at the March 8 2010 Taxicab Advisory Committee meeting and a number of issues were raised (see Appendix A attached)
Current Situation
Effective November 92009 in accordance with Licensing By-law 1-2001 as amended by By-law 323-2009 every applicant for a taxicab drivers license (new-ofrenewal) is required to provide to the satisfaction of the License Issuer proof of completion of a driver training program approved by the License Issuer The rationale behind a comprehensive training program was that the training would facilitate an improved level of service in the taxicab industry in Brampton
Currently the City of Brampton has established a partnership with the City of Mississauga to provide a customized training program for Brampton drivers at their Mobile License Training Centre The Town of Oakville has a similar partnership for their taxicab drivers
APPENDIX B - 3
ei-n
Brampton Taxicab Drivers License Requirements
The requirements for training for applicants to obtain a City of Brampton Drivers License are as follows
bull New Applicants - must attend a 3-day training program and successfully complete pass a written test
bull Applicants for Renewal Licenses - must attend and complete the 3-day training program exceptwhere an equivalency training program previously taken has been approved as one of the training components required
Upon successful completion of the training program and a written test for new applicants a certificate is issued to the applicant The certificate is to be provided to the City of Brampton License Issuer in order for a City of Brampton drivers license to be issued
Applicants for renewal licenses are not required to pass the written test
Taxicab Driver Training Program
The 3-day comprehensive training program that is administered by the City of Mississauga for the City of Brampton includes the following components
Day 1 Orientation - New Applicants
bull A brief overview of the taxicab industry and how it relates to the applicant bull Review and examination of Bramptons Licensing By-law 1-2002 as amended
as it pertains to the licensing of taxicabs and specifically Schedule M-5 including any related issues and the expectations of the driver ie requirements of the driver (accessible taxicab driver and regular taxicab) through the application process and once the applicant is licensed vehicle markings required equipment (in-car surveillance camera emergency lightsystem valid propane sticker etc) vehicle standards meter requirements mandatory vehicle inspection information license renewals tariff card and trip records driver duties and conduct taxi stand rules refusing a customer discrimination priority list information threshold policy
bull Customer Service - dealing with members of the public and providing exceptional customer service actions and body language language essentials points of interests in the City of Brampton
bull Drive safe strategies risk awareness and avoidance robbery prevention
bdquo |P APPENDIX B-4
bull Examination procedure - what the applicant can expect City of Brampton street guide (how to use - in-class practice) group activities
bull Discussions concerning operation of a taxicab in and around Pearson International Airport
In regards to existing licensed drivers the Orientation course deals with thesame topics and issues listed above with the exception of the examination preparation and street guide components Since existing licensed drivers can be expected to have knowledge of these topics and are not required to take the written examination these topicsare not covered
Day 2 - Sensitivity
This component focuses on the issues pertaining to persons with disabilities The topics covered and training provided is as follows
Disabilities - nature and types etc
Review of the by-law requirements to meet the needs of persons with disabilities
Sensitizing drivers to the needs of persons with disabilities Rights of persons with disabilities under the laws Emergency procedures
Language and communication tips to assist a person with a disability
A review of various case studies
Accommodating assistive dogs Hands-on training and practice in securing devices for connecting wheelchairs scooters etc
Day 3 - Defensive Driving
This component focuses entirely on defensive driving and the safety of the taxicab driver when operating the taxicab The topics covered and training provided are as follows
Defensive driving and preventable collisions
Expectations of taxicab drivers
The 6 keys to defensive driving The aggressive driver versus the distracted driver
Stress relief
Becoming and being Road wise Driving in different weather conditions
Driving facts and myths
APPENDIX B - 5
bull Vehicle maintenance
bull Road sense versus common sense
bull Speeding - SPEED thrills but kills
Equivalencies which may exempt a driver from a specific component of the program
Staff recognizes that there are applicants who have taken similar training courses in the past and exemptions to the training requirements have been made A number of applicants have received training either through another municipality or private company that is accepted and considered equivalent to the program offered by the City of Mississauga For example if a new applicant has taken the taxicab training program offered by the Cityof Toronto she is not be required to complete the sensitivityor defensive driving training components but is required to successfully complete the orientation training and written exam for Brampton in order to receive a license
There are several training coursesprograms that are recognized and accepted by the City of Brampton (and the Cityof Mississauga) to meet the training requirements to receive a City of Brampton Drivers License (see Appendix B attached) In the event an applicant has taken training previously and is not listed or recognized in Appendix B the applicant may submiHhe course content to the Manager of Licensing Enforcement for review and consideration Currently staff in conjunction with the City of Mississauga is reviewing the course content for the Ontario Public Transit Associate (OPTA) Accessibility Customer Service Training course for possible approval and acceptance as a recognized equivalency for the sensitivity training requirement
Currently there is no time expiry for an applicant that has taken an approved equivalent course with another municipality or private companyagency The matter of refresher training requirements will be the subject of a report to the Taxicab Advisory Committee in the future
Conclusion
Further reports are forthcoming to address issues previously identified at the March 8 2010 Taxicab Advisory Committee and will also address any training issues identified in subsequent meetings
APPENDIX B - 6
EI-lO
Dave Wilson KaSfov Zammit
Director of Enforcement and By-Law Services Commissioner of Corporate Services
Appendices
Appendix A Extract from Minutes of Taxicab Advisory Committee Meeting of March 8 2010
Appendix B Equivalencies for Components of Taxicab DriverTraining Program Appendix C Report dated May 252009 - Taxicab Driver Training
Report authored by James Komfehl Project Supervisor Service Standards Enforcement and By-Law Services
APPENDIX B - 7 E1-2J
Appendix A
Extract from Minutes of Taxicab Advisory Committee Meeting - March 82010
E 2 Presentation by Dave Wilson Director of Enforcement and By-law Services Corporate Services re Status of Implementation of Driver Training Program
Dave Wilson distributed the information sheet on the Taxicab Driver
Training outlining the components and costs for each for the program which is provided through a contracted service with the Cityof Mississauga He noted that 6 current drivers have completed the training 3 of whom have sent positive messages 6 applicants for new drivers licenses are currently registered
Committee discussion included
bull Refresher training o No testing should be required o 5 years would be a reasonable time frame o 1-day program
Request to recognize past training and years of experience The Orientation component is not a good use of a drivers time if heshe is already licensed Drivers who are licensed to drive accessible taxicabs under contract to
TransHelp have already taken sensitivity training and should not be required to repeat Suggestions that current drivers be permitted a 3 year period of which to complete the training Training should target drivers who need specific assistance Cost of training is excessive - one day refresher for $100 would be reasonable
Providing a Brampton in-house program Taxicab staff already train accessible drivers - use this resource as well
Requirement for a person who receives a plate The need for a person to take training if heshe is the recipient of a taxicab plate eg original plate owner deceased Exemption from the training requirement for a person who has a taxicab owners license but does not drive Training already provided by the industry Use of video to replace need for in-person attendance Possibility of standard or provincial training
APPENDIX B - 8e2-2ishy
Staff clarified that
bull The provision of the training through the contracted service with Mississauga is an interim solution and as directed by Council staff will be reporting on the development of an in-house program
bull There is currently no requirement for refresher training however as directed by Council this will be the subject of a future report to TAC
bull Previous training or components thereof is accepted if provided by a municipalityauthority whose program is recognized by Mississauga It was also noted that under the new training requirement current drivers are not required to pass any testing
The following motion was considered
TC012-2010 That the verbal presentation and written information outlined below by Dave Wilson Director of Enforcement and By-law Services Corporate Services to the Taxicab Advisory Committee meeting of March 8 2010 re Status of Implementation of Driver Training Program be received
Licensing Process Explained (new and renewal of licenses Successful Applicants Unsuccessful Applicants Threshold Appeal Taxicab Drivers Training Class Outline Feedback from drivers who have completed the required training Licence and Training fees
Carried
APPENDIX B - 9 s-L-n
Appendix B
Equivalencies for Components of Taxicab Driver Training Program
Defensive
Notes Orientation Driving Sensitivity
Proof of attending courses such City of Oshawa as certificate of completion NO YES NO
Must provide valid Toronto License (Training completed
City of Toronto every 3 years) NO YES YES
Proof of attending courses such City of Vancouver as certificate of completion NO YES YES
City of Vaughan NO NO NO
Ontario Safety League Defensive Driving Certificate (DDC) Certificate of completion NO YES NO
The Training Material needs to be OTEC Accessible reviewed by Manager prior to Training acceptance or denial NO NO NO
Professional Driver
Improvement Course (PDIC) NO YES No
Training does not focus on taxi Region of Peel Trans van transportation or sedan
Help Authority transportation NO NO NO
Those qualified to instruct the Ontario
Safety League Defensive Driving Proof of qualifications NO YES NO
Proof of attending courses such Town of Pickering as certificate of completion NO YES NO
ex-iM-
Appendix C
Equivalencies for Components of Taxicab Driver Training Program (as of Feb 162011)
Any course not listed may be submitted to the License Issuer for consideration
Orientation Defensive
Location or Institution Notes Customer Sensitivity Driving
Service
City of Hamilton (Business Skills College Proof of attending courses such as Taxi Academy) certificate of completion NO YES NO
Proof of attending courses such asCityof Oshawa (Durham College)
certificate of completion NO NO YES
Must provide valid Toronto LicenseCity of Toronto
(Training completed every 3 years) NO YES YES
Proof of attending courses such asCity of Vancouver (Justice Institute of BC)
certificate of completion NO YES YES
The Vaughan training program mirrors City of Vaughan
that offered by Mississauga NO YES YES
Drive Wise Advance Driver Education Proof of attending courses such as Program certificate of completion NO NO YES
Ontario Safety League Defensive Driving Certificate of completion
Certificate (DDC) NO NO YES
Neither the In Class or On LineOTEC Accessible Customer Service
training is to the standard of that NO NO NOTraining - In Class or On Line offered through current program
Professional Driver Improvement Course Proof of attending courses such as (PDIC) certificate of completion NO NO YES
Training does not focus on taxi vanRegion of Peel Transhelp Authority NO NO NO
transportation or sedan transportation
Ontario Safety League Defensive Driving Proof of attending courses such as - Qualified Instructors certificate of completion NO NO YES
Town of Markham (Business Skills Proof of attending courses such as College Taxi Academy) certificate of completion NO YES YES
Town of Pickering Proof of attending courses such as certificate of completion NO NO YES
El-8
The program also provides taxicab drivers with a robbery prevention kit which includes decals that can be placed on the door windows of the taxicabs that assist in directing the passengerto the appropriate door for entry and seating police reporting locations suspect identity charts etc and includes information regarding the procedures of the Peel Regional Police Central Robbery Bureau and Forensic Identification Services
Taxicab drivers would be responsible to pay the course cost of approximately $5820 (includes 13 HST)
Conclusion
The rationale of the requirement for a comprehensive training program for taxicab drivers is that completion will facilitate an improved and more consistent level of service in the taxicab industry in Brampton Staff believes that the training program is an essential component of ensuring the right image of the City
The requirement of the program was approved by City Council in November 2009 however in response to concerns expressed by members of the industry the requirement that existing drivers complete the program was suspended in June 2010
This report addresses the concerns expressed by the industry as well as other matters related to the training of taxicab drivers
The reinstatement of the program for existing drivers is crucial as it may be the first formal training that some veteran drivers have ever taken particularly as it relates to Sensitivity and Defensive Driving
The reportfurther explains the application of equivalent training and recognized experience as an equivalent for the OrientationCustomer Service components of the program
Provisions have been recommended to offset the one-time costs and help reduce the potential loss of income associated with the Taxicab Driver Training Program
The addition of a mandatory component with respect to Robbery Prevention will be an asset to taxicab drivers in relation to their personal safety and knowing what to do in the event of an incident
E2-9
Dave Wilson Kagtfiy Zammit
Director of Enforcement and By-law Services Commissioner of Corporate Services
Appendices
Appendix A - Report dated May 25 2009 to Taxicab Review Committee re
Taxicab Operations - Training
Appendix B - Report dated April 30 2010 to Taxicab Advisory Committee re
Taxicab Driver Training Program Implementation
Appendix C Equivalencies for Components of Taxicab Driver Training Program
Report authored by James Kornfehl Project Supervisor Service Standards Enforcement and By-law Services
APPENDIX A-1El-to
Flower City
ReportTAXICAB REVIEW COMMITTEE
Taxicab Review Committee
Committee of the Council of the Corporation of the Cityof Brampton Date May 25 2009
File W92
Subject Taxicab Operations - Training
Contact Peter Honeyborne Acting Director Enforcement and By-law Services Corporate Services 905-458-3424 X105
OVERVIEW
bull At its meeting held on April 28 2009 the Taxicab Review Committee directed that staff provide summary reports and recommendations addressing the various issues arising from the Taxicab Industry Public Consultation process conducted earlier this year
bull This report addresses a proposed formal Taxicab Driver training program which would facilitate a consistent level of service across the taxicab
industry In Brampton and would address the concerns raised during the public consultation process with respect to transporting persons with disabilities
bull When the Taxicab Review Committee has completed its review and made recommendations regarding amendments to the Licensing By-law public notice will be given of any amendment pursuant to this report
Recommendations
1 That the report dated May 25 2009 from Peter Honeyborne Acting Director Enforcement and By-law Services Corporate Services re Taxicab Operations shyTraining be received and
2 That subject to public notice provisions of the Procedure By-law a by-law be passed to amend Licensing By-law 1-2002 as amended to include requirements for drivers to participate in a City-approved taxicab training program as follows and subject to exemptions referenced in the subject report bull For new applicants - proof of successful completion
bull For drivers licensed as of the date of this by-law amendment - proof of completion only - to be implemented on January 1 2010 (ie drivers will be required to complete the course on or before their renewal dates that occur after December 31 2009) and
3
APPENDIX A-2 El-11 shy
That the Taxicab Advisory Committee be requested to consider a requirement for^ a less intensive refresher training program which may be mandatory every V years and
4 That the taxicab industry be made aware of the Robbery Prevention Programavailable through the City of Mississauga in cooperation with Peel Regional Police and
5 That staff investigate the feasibility of implementing an in-house training program for the taxicab industry
Background
Atits meeting held on April 282009 the Taxicab Review Committee directed that staff provide summary reports and recommendations addressing the various issuesarising from theTaxicab Industry Public Consultation process conducted earlier thisyear
The purpose of this report is to provide the Committee with an analysisand specific recommendations with respect to the establishment ofa formal Taxicab Driver Training Program
From a training perspective the only provision within the Licensing By-law is that an applicant for an accessible taxi drivers license shall submitproof of successful bdquo completion of a training program dealing with transportation of persons with disabilities - certified programs are offered through other municipal Jurisdictions eg Mississauga Toronto
Current Situation
During the public consultation process held earlier in 2009 the Taxicab Review Committee heard references to training of drivers particularly as it relates to transporting persons with disabilities
The Cities of Mississauga and Toronto conduct specific training and certification programs that provide taxicab drivers with the skills they require to transport persons with disabilities The City of Brampton accepts proof of certification from one of these programs as evidence that an applicant for an accessible taxicab driver has met the training requirements of Bramptons Licensing By-law
Although the taxicab drivers in Brampton are not required at this time to undertake any other training programs staff is of the opinion that a comprehensive training program for all taxicab drivers would be of benefit to taxicab customers in the City Other municipalities such as Toronto Mississauga Oakville and Vaughan require completion of a formal training program A comprehensive training program would also address the concerns raised during the public consultation with respect to transporting persons with disabilities
APPENDIX A-3 E2-I1
The City of Mississauga currently operates a training program for drivers of both regularand accessible taxicabs and that program has been customized for other jurisdictions(eg Town of Oakville City of Vaughan Greater Toronto Airports Authority) Staff from the City of Mississauga have advised that a similar program could be developed for the Cityof Brampton
The City of Brampton does not currently have the resources to offer a comprehensiveTaxicab Driver Training Program It isproposed that should the Taxicab Review Committee concur that a training program is desirabie the City of Brampton could avail itself of the program available from the City of Mississauga to provide the formal training
The 3-day training program that would be administered and conducted by the City of Mississauga would include thefollowing components
bull Customer Service
o Introduction to the Taxicab Industry including the taxicab meters and how they work
o City of Brampton Licensing By-law o Tourism
o Road System important locations
bull Sensitivity Training o Understanding different types of disabilities o Assisting persons with disabilities o Hands on training for the use of the devices for connecting wheelchairs or
scooters
bull Defensive Driving o Instruction on driving skills required to prevent collisions regardless of the
actions of others or the conditions around them o Foster an attitude ofalertness on the roadways
It is proposed that all persons applying to obtain a new City of Brampton Taxicab Drivers License be required to successfully complete (pass) the 3-day training programbefore becoming eligible to obtain a license
It is also proposed that all existing City of Brampton taxicab drivers as of the date of enactment of amendment to the Licensing By-law be required to take the 3-day training program to beimplemented for ail drivers license renewals after December 312009Because this would be a new requirement of the by-law drivers already licensed would be grandfathered and therefore would be required to provide proof of having taken the course (vs successful completion)
APPENDIX A-4
52-12
It is suggested that there may be value in requiring drivers to take a less-intensive refresher course every V years Consideration of that requirement may be a matter to be considered by the Taxicab Advisory Committee
Exemptions would be considered for driversapplicants who provide evidence thatthe required component of training has been completed (eg provided by another municipality) within the prior four years
Taxicab drivers and applicants would be responsible to pay thecostof their training program - currently that cost through the City of Mississauga is approximately $50000
Customization of the Mississauga training program for Bramptons purposeswould be developed over the summer and fail 2009 with a potential start date in October 2009
Robbery Prevention (optional)
The City of Mississauga has developed a 3-hour robbery prevention program for taxicab drivers in co-operation with Peel Regional Police The program is designed to assist taxicab drivers in recognizing the risk factors in taxicab robberies and indealing effectively with robberies and transportation fraud Taxicab drivers are also informed of the procedures of the Peel Regional Police Central Robbery Bureau and the Forensic Identification Services
The program also includes providing taxicab drivers with a robbery prevention kit which1 includes decals to be placed on the door windows of the taxicabs that assist in directing the passenger to the appropriate door for entry and to inform the passenger of the robbery prevention program
Staff recommends that this course be considered an optional component of the training program Taxicab drivers would be responsible to pay the course cost of approximately $5000
Conclusion
Staff recommends that a formal training program for taxicab drivers be implemented as described in this report The training provided would facilitate a consistent level of service across the taxicab industry in Brampton and would address the concerns raised during the public consultation process with respect to transporting persons with disabilities
The training courses that would be delivered by the City of Mississauga on behalf of the City of Brampton would be customized for the City of Bramptons requirements However the longer-term goal may be the development and delivery of a built in Brampton Taxicab DriverTraining Program Therefore it is recommended that staff be directed to undertake a study to determine the feasibility of developing and providing comprehensive taxicab driver training by the City of Brampton
APPENDIX A - 5
E2--M-
Concur
Original Signed By Original Signed By
Peter Honeyborne Katpzammit Acting Director Enforcement ^Commissioner ofCorporate Services and By-law Services
APPENDIX B -1
pound2-lS
bdquobdquobdquo BRAMPTON ReportLmn7a Flower City
Taxicab Advisory Committee Committee of the Council of
The Corporation of the City of Brampton
Date April 302010 Taxlcab Advisorv Comtradettee File W92 Date ^^ 10200 Subject Taxicab Driver Training Program Implementation
Contact Cliff Sherman Manager - Licensing Enforcement Enforcement and By-law Services Corporate Services Department (905-458-3424 X103)
Overview
bull In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC)
bull Training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
bull On October 10 2009 Council approved the recommendation of the TRC and an amendment to the Licensing By-law 1-2002 as amended regarding a training program as described in the report comprised of 3 components Customer Service Sensitivity Training and Defensive Driving
bull This report is written further to discussions and concerns at the March 8 2010 Taxicab Advisory Committee meeting regarding the requirements of the Taxicab Driver Training Program to clarify the content of the new program and where equivalencies may be accepted for individual components
bull A further report is to be prepared to finalize previously identified matters from the March 8 2010 Taxicab Advisory Committee meeting or any other subsequent meetings
Recommendations
1 That the report dated April 30 2010 from Cliff Sherman Manager - Licensing Enforcement Enforcement and By-law Services Corporate Services re Taxicab Driver Training Program Implementation be received and
APPENDIX B - 2
62-t 2 That taxicab drivers licensed as of May 2010 be directed to submit
documentation to the Manager - Licensing Enforcement forevaluation to determine where an equivalency may be applied to exemptthe driver from specific components of the Taxicab Driver Training Program
Background
In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC)
Training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
On October 10 2009 Council approved the recommendation of the TRC and an amendment to the Licensing By-law further to a staff report dated May 252009 (Appendix C attached) The 3 components of the programs (Customer Service Sensitivity Training and Defensive Driving) are detailed later in this report
The training program was discussed at the March 8 2010 Taxicab Advisory Committee meeting and a number of issues were raised (see Appendix A attached)
Current Situation
Effective November 92009 in accordance with Licensing By-law 1-2001 as amended by By-law 323-2009 every applicant for a taxicab drivers license (new-ofrenewal) is required to provide to the satisfaction of the License Issuer proof of completion of a driver training program approved by the License Issuer The rationale behind a comprehensive training program was that the training would facilitate an improved level of service in the taxicab industry in Brampton
Currently the City of Brampton has established a partnership with the City of Mississauga to provide a customized training program for Brampton drivers at their Mobile License Training Centre The Town of Oakville has a similar partnership for their taxicab drivers
APPENDIX B - 3
ei-n
Brampton Taxicab Drivers License Requirements
The requirements for training for applicants to obtain a City of Brampton Drivers License are as follows
bull New Applicants - must attend a 3-day training program and successfully complete pass a written test
bull Applicants for Renewal Licenses - must attend and complete the 3-day training program exceptwhere an equivalency training program previously taken has been approved as one of the training components required
Upon successful completion of the training program and a written test for new applicants a certificate is issued to the applicant The certificate is to be provided to the City of Brampton License Issuer in order for a City of Brampton drivers license to be issued
Applicants for renewal licenses are not required to pass the written test
Taxicab Driver Training Program
The 3-day comprehensive training program that is administered by the City of Mississauga for the City of Brampton includes the following components
Day 1 Orientation - New Applicants
bull A brief overview of the taxicab industry and how it relates to the applicant bull Review and examination of Bramptons Licensing By-law 1-2002 as amended
as it pertains to the licensing of taxicabs and specifically Schedule M-5 including any related issues and the expectations of the driver ie requirements of the driver (accessible taxicab driver and regular taxicab) through the application process and once the applicant is licensed vehicle markings required equipment (in-car surveillance camera emergency lightsystem valid propane sticker etc) vehicle standards meter requirements mandatory vehicle inspection information license renewals tariff card and trip records driver duties and conduct taxi stand rules refusing a customer discrimination priority list information threshold policy
bull Customer Service - dealing with members of the public and providing exceptional customer service actions and body language language essentials points of interests in the City of Brampton
bull Drive safe strategies risk awareness and avoidance robbery prevention
bdquo |P APPENDIX B-4
bull Examination procedure - what the applicant can expect City of Brampton street guide (how to use - in-class practice) group activities
bull Discussions concerning operation of a taxicab in and around Pearson International Airport
In regards to existing licensed drivers the Orientation course deals with thesame topics and issues listed above with the exception of the examination preparation and street guide components Since existing licensed drivers can be expected to have knowledge of these topics and are not required to take the written examination these topicsare not covered
Day 2 - Sensitivity
This component focuses on the issues pertaining to persons with disabilities The topics covered and training provided is as follows
Disabilities - nature and types etc
Review of the by-law requirements to meet the needs of persons with disabilities
Sensitizing drivers to the needs of persons with disabilities Rights of persons with disabilities under the laws Emergency procedures
Language and communication tips to assist a person with a disability
A review of various case studies
Accommodating assistive dogs Hands-on training and practice in securing devices for connecting wheelchairs scooters etc
Day 3 - Defensive Driving
This component focuses entirely on defensive driving and the safety of the taxicab driver when operating the taxicab The topics covered and training provided are as follows
Defensive driving and preventable collisions
Expectations of taxicab drivers
The 6 keys to defensive driving The aggressive driver versus the distracted driver
Stress relief
Becoming and being Road wise Driving in different weather conditions
Driving facts and myths
APPENDIX B - 5
bull Vehicle maintenance
bull Road sense versus common sense
bull Speeding - SPEED thrills but kills
Equivalencies which may exempt a driver from a specific component of the program
Staff recognizes that there are applicants who have taken similar training courses in the past and exemptions to the training requirements have been made A number of applicants have received training either through another municipality or private company that is accepted and considered equivalent to the program offered by the City of Mississauga For example if a new applicant has taken the taxicab training program offered by the Cityof Toronto she is not be required to complete the sensitivityor defensive driving training components but is required to successfully complete the orientation training and written exam for Brampton in order to receive a license
There are several training coursesprograms that are recognized and accepted by the City of Brampton (and the Cityof Mississauga) to meet the training requirements to receive a City of Brampton Drivers License (see Appendix B attached) In the event an applicant has taken training previously and is not listed or recognized in Appendix B the applicant may submiHhe course content to the Manager of Licensing Enforcement for review and consideration Currently staff in conjunction with the City of Mississauga is reviewing the course content for the Ontario Public Transit Associate (OPTA) Accessibility Customer Service Training course for possible approval and acceptance as a recognized equivalency for the sensitivity training requirement
Currently there is no time expiry for an applicant that has taken an approved equivalent course with another municipality or private companyagency The matter of refresher training requirements will be the subject of a report to the Taxicab Advisory Committee in the future
Conclusion
Further reports are forthcoming to address issues previously identified at the March 8 2010 Taxicab Advisory Committee and will also address any training issues identified in subsequent meetings
APPENDIX B - 6
EI-lO
Dave Wilson KaSfov Zammit
Director of Enforcement and By-Law Services Commissioner of Corporate Services
Appendices
Appendix A Extract from Minutes of Taxicab Advisory Committee Meeting of March 8 2010
Appendix B Equivalencies for Components of Taxicab DriverTraining Program Appendix C Report dated May 252009 - Taxicab Driver Training
Report authored by James Komfehl Project Supervisor Service Standards Enforcement and By-Law Services
APPENDIX B - 7 E1-2J
Appendix A
Extract from Minutes of Taxicab Advisory Committee Meeting - March 82010
E 2 Presentation by Dave Wilson Director of Enforcement and By-law Services Corporate Services re Status of Implementation of Driver Training Program
Dave Wilson distributed the information sheet on the Taxicab Driver
Training outlining the components and costs for each for the program which is provided through a contracted service with the Cityof Mississauga He noted that 6 current drivers have completed the training 3 of whom have sent positive messages 6 applicants for new drivers licenses are currently registered
Committee discussion included
bull Refresher training o No testing should be required o 5 years would be a reasonable time frame o 1-day program
Request to recognize past training and years of experience The Orientation component is not a good use of a drivers time if heshe is already licensed Drivers who are licensed to drive accessible taxicabs under contract to
TransHelp have already taken sensitivity training and should not be required to repeat Suggestions that current drivers be permitted a 3 year period of which to complete the training Training should target drivers who need specific assistance Cost of training is excessive - one day refresher for $100 would be reasonable
Providing a Brampton in-house program Taxicab staff already train accessible drivers - use this resource as well
Requirement for a person who receives a plate The need for a person to take training if heshe is the recipient of a taxicab plate eg original plate owner deceased Exemption from the training requirement for a person who has a taxicab owners license but does not drive Training already provided by the industry Use of video to replace need for in-person attendance Possibility of standard or provincial training
APPENDIX B - 8e2-2ishy
Staff clarified that
bull The provision of the training through the contracted service with Mississauga is an interim solution and as directed by Council staff will be reporting on the development of an in-house program
bull There is currently no requirement for refresher training however as directed by Council this will be the subject of a future report to TAC
bull Previous training or components thereof is accepted if provided by a municipalityauthority whose program is recognized by Mississauga It was also noted that under the new training requirement current drivers are not required to pass any testing
The following motion was considered
TC012-2010 That the verbal presentation and written information outlined below by Dave Wilson Director of Enforcement and By-law Services Corporate Services to the Taxicab Advisory Committee meeting of March 8 2010 re Status of Implementation of Driver Training Program be received
Licensing Process Explained (new and renewal of licenses Successful Applicants Unsuccessful Applicants Threshold Appeal Taxicab Drivers Training Class Outline Feedback from drivers who have completed the required training Licence and Training fees
Carried
APPENDIX B - 9 s-L-n
Appendix B
Equivalencies for Components of Taxicab Driver Training Program
Defensive
Notes Orientation Driving Sensitivity
Proof of attending courses such City of Oshawa as certificate of completion NO YES NO
Must provide valid Toronto License (Training completed
City of Toronto every 3 years) NO YES YES
Proof of attending courses such City of Vancouver as certificate of completion NO YES YES
City of Vaughan NO NO NO
Ontario Safety League Defensive Driving Certificate (DDC) Certificate of completion NO YES NO
The Training Material needs to be OTEC Accessible reviewed by Manager prior to Training acceptance or denial NO NO NO
Professional Driver
Improvement Course (PDIC) NO YES No
Training does not focus on taxi Region of Peel Trans van transportation or sedan
Help Authority transportation NO NO NO
Those qualified to instruct the Ontario
Safety League Defensive Driving Proof of qualifications NO YES NO
Proof of attending courses such Town of Pickering as certificate of completion NO YES NO
ex-iM-
Appendix C
Equivalencies for Components of Taxicab Driver Training Program (as of Feb 162011)
Any course not listed may be submitted to the License Issuer for consideration
Orientation Defensive
Location or Institution Notes Customer Sensitivity Driving
Service
City of Hamilton (Business Skills College Proof of attending courses such as Taxi Academy) certificate of completion NO YES NO
Proof of attending courses such asCityof Oshawa (Durham College)
certificate of completion NO NO YES
Must provide valid Toronto LicenseCity of Toronto
(Training completed every 3 years) NO YES YES
Proof of attending courses such asCity of Vancouver (Justice Institute of BC)
certificate of completion NO YES YES
The Vaughan training program mirrors City of Vaughan
that offered by Mississauga NO YES YES
Drive Wise Advance Driver Education Proof of attending courses such as Program certificate of completion NO NO YES
Ontario Safety League Defensive Driving Certificate of completion
Certificate (DDC) NO NO YES
Neither the In Class or On LineOTEC Accessible Customer Service
training is to the standard of that NO NO NOTraining - In Class or On Line offered through current program
Professional Driver Improvement Course Proof of attending courses such as (PDIC) certificate of completion NO NO YES
Training does not focus on taxi vanRegion of Peel Transhelp Authority NO NO NO
transportation or sedan transportation
Ontario Safety League Defensive Driving Proof of attending courses such as - Qualified Instructors certificate of completion NO NO YES
Town of Markham (Business Skills Proof of attending courses such as College Taxi Academy) certificate of completion NO YES YES
Town of Pickering Proof of attending courses such as certificate of completion NO NO YES
E2-9
Dave Wilson Kagtfiy Zammit
Director of Enforcement and By-law Services Commissioner of Corporate Services
Appendices
Appendix A - Report dated May 25 2009 to Taxicab Review Committee re
Taxicab Operations - Training
Appendix B - Report dated April 30 2010 to Taxicab Advisory Committee re
Taxicab Driver Training Program Implementation
Appendix C Equivalencies for Components of Taxicab Driver Training Program
Report authored by James Kornfehl Project Supervisor Service Standards Enforcement and By-law Services
APPENDIX A-1El-to
Flower City
ReportTAXICAB REVIEW COMMITTEE
Taxicab Review Committee
Committee of the Council of the Corporation of the Cityof Brampton Date May 25 2009
File W92
Subject Taxicab Operations - Training
Contact Peter Honeyborne Acting Director Enforcement and By-law Services Corporate Services 905-458-3424 X105
OVERVIEW
bull At its meeting held on April 28 2009 the Taxicab Review Committee directed that staff provide summary reports and recommendations addressing the various issues arising from the Taxicab Industry Public Consultation process conducted earlier this year
bull This report addresses a proposed formal Taxicab Driver training program which would facilitate a consistent level of service across the taxicab
industry In Brampton and would address the concerns raised during the public consultation process with respect to transporting persons with disabilities
bull When the Taxicab Review Committee has completed its review and made recommendations regarding amendments to the Licensing By-law public notice will be given of any amendment pursuant to this report
Recommendations
1 That the report dated May 25 2009 from Peter Honeyborne Acting Director Enforcement and By-law Services Corporate Services re Taxicab Operations shyTraining be received and
2 That subject to public notice provisions of the Procedure By-law a by-law be passed to amend Licensing By-law 1-2002 as amended to include requirements for drivers to participate in a City-approved taxicab training program as follows and subject to exemptions referenced in the subject report bull For new applicants - proof of successful completion
bull For drivers licensed as of the date of this by-law amendment - proof of completion only - to be implemented on January 1 2010 (ie drivers will be required to complete the course on or before their renewal dates that occur after December 31 2009) and
3
APPENDIX A-2 El-11 shy
That the Taxicab Advisory Committee be requested to consider a requirement for^ a less intensive refresher training program which may be mandatory every V years and
4 That the taxicab industry be made aware of the Robbery Prevention Programavailable through the City of Mississauga in cooperation with Peel Regional Police and
5 That staff investigate the feasibility of implementing an in-house training program for the taxicab industry
Background
Atits meeting held on April 282009 the Taxicab Review Committee directed that staff provide summary reports and recommendations addressing the various issuesarising from theTaxicab Industry Public Consultation process conducted earlier thisyear
The purpose of this report is to provide the Committee with an analysisand specific recommendations with respect to the establishment ofa formal Taxicab Driver Training Program
From a training perspective the only provision within the Licensing By-law is that an applicant for an accessible taxi drivers license shall submitproof of successful bdquo completion of a training program dealing with transportation of persons with disabilities - certified programs are offered through other municipal Jurisdictions eg Mississauga Toronto
Current Situation
During the public consultation process held earlier in 2009 the Taxicab Review Committee heard references to training of drivers particularly as it relates to transporting persons with disabilities
The Cities of Mississauga and Toronto conduct specific training and certification programs that provide taxicab drivers with the skills they require to transport persons with disabilities The City of Brampton accepts proof of certification from one of these programs as evidence that an applicant for an accessible taxicab driver has met the training requirements of Bramptons Licensing By-law
Although the taxicab drivers in Brampton are not required at this time to undertake any other training programs staff is of the opinion that a comprehensive training program for all taxicab drivers would be of benefit to taxicab customers in the City Other municipalities such as Toronto Mississauga Oakville and Vaughan require completion of a formal training program A comprehensive training program would also address the concerns raised during the public consultation with respect to transporting persons with disabilities
APPENDIX A-3 E2-I1
The City of Mississauga currently operates a training program for drivers of both regularand accessible taxicabs and that program has been customized for other jurisdictions(eg Town of Oakville City of Vaughan Greater Toronto Airports Authority) Staff from the City of Mississauga have advised that a similar program could be developed for the Cityof Brampton
The City of Brampton does not currently have the resources to offer a comprehensiveTaxicab Driver Training Program It isproposed that should the Taxicab Review Committee concur that a training program is desirabie the City of Brampton could avail itself of the program available from the City of Mississauga to provide the formal training
The 3-day training program that would be administered and conducted by the City of Mississauga would include thefollowing components
bull Customer Service
o Introduction to the Taxicab Industry including the taxicab meters and how they work
o City of Brampton Licensing By-law o Tourism
o Road System important locations
bull Sensitivity Training o Understanding different types of disabilities o Assisting persons with disabilities o Hands on training for the use of the devices for connecting wheelchairs or
scooters
bull Defensive Driving o Instruction on driving skills required to prevent collisions regardless of the
actions of others or the conditions around them o Foster an attitude ofalertness on the roadways
It is proposed that all persons applying to obtain a new City of Brampton Taxicab Drivers License be required to successfully complete (pass) the 3-day training programbefore becoming eligible to obtain a license
It is also proposed that all existing City of Brampton taxicab drivers as of the date of enactment of amendment to the Licensing By-law be required to take the 3-day training program to beimplemented for ail drivers license renewals after December 312009Because this would be a new requirement of the by-law drivers already licensed would be grandfathered and therefore would be required to provide proof of having taken the course (vs successful completion)
APPENDIX A-4
52-12
It is suggested that there may be value in requiring drivers to take a less-intensive refresher course every V years Consideration of that requirement may be a matter to be considered by the Taxicab Advisory Committee
Exemptions would be considered for driversapplicants who provide evidence thatthe required component of training has been completed (eg provided by another municipality) within the prior four years
Taxicab drivers and applicants would be responsible to pay thecostof their training program - currently that cost through the City of Mississauga is approximately $50000
Customization of the Mississauga training program for Bramptons purposeswould be developed over the summer and fail 2009 with a potential start date in October 2009
Robbery Prevention (optional)
The City of Mississauga has developed a 3-hour robbery prevention program for taxicab drivers in co-operation with Peel Regional Police The program is designed to assist taxicab drivers in recognizing the risk factors in taxicab robberies and indealing effectively with robberies and transportation fraud Taxicab drivers are also informed of the procedures of the Peel Regional Police Central Robbery Bureau and the Forensic Identification Services
The program also includes providing taxicab drivers with a robbery prevention kit which1 includes decals to be placed on the door windows of the taxicabs that assist in directing the passenger to the appropriate door for entry and to inform the passenger of the robbery prevention program
Staff recommends that this course be considered an optional component of the training program Taxicab drivers would be responsible to pay the course cost of approximately $5000
Conclusion
Staff recommends that a formal training program for taxicab drivers be implemented as described in this report The training provided would facilitate a consistent level of service across the taxicab industry in Brampton and would address the concerns raised during the public consultation process with respect to transporting persons with disabilities
The training courses that would be delivered by the City of Mississauga on behalf of the City of Brampton would be customized for the City of Bramptons requirements However the longer-term goal may be the development and delivery of a built in Brampton Taxicab DriverTraining Program Therefore it is recommended that staff be directed to undertake a study to determine the feasibility of developing and providing comprehensive taxicab driver training by the City of Brampton
APPENDIX A - 5
E2--M-
Concur
Original Signed By Original Signed By
Peter Honeyborne Katpzammit Acting Director Enforcement ^Commissioner ofCorporate Services and By-law Services
APPENDIX B -1
pound2-lS
bdquobdquobdquo BRAMPTON ReportLmn7a Flower City
Taxicab Advisory Committee Committee of the Council of
The Corporation of the City of Brampton
Date April 302010 Taxlcab Advisorv Comtradettee File W92 Date ^^ 10200 Subject Taxicab Driver Training Program Implementation
Contact Cliff Sherman Manager - Licensing Enforcement Enforcement and By-law Services Corporate Services Department (905-458-3424 X103)
Overview
bull In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC)
bull Training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
bull On October 10 2009 Council approved the recommendation of the TRC and an amendment to the Licensing By-law 1-2002 as amended regarding a training program as described in the report comprised of 3 components Customer Service Sensitivity Training and Defensive Driving
bull This report is written further to discussions and concerns at the March 8 2010 Taxicab Advisory Committee meeting regarding the requirements of the Taxicab Driver Training Program to clarify the content of the new program and where equivalencies may be accepted for individual components
bull A further report is to be prepared to finalize previously identified matters from the March 8 2010 Taxicab Advisory Committee meeting or any other subsequent meetings
Recommendations
1 That the report dated April 30 2010 from Cliff Sherman Manager - Licensing Enforcement Enforcement and By-law Services Corporate Services re Taxicab Driver Training Program Implementation be received and
APPENDIX B - 2
62-t 2 That taxicab drivers licensed as of May 2010 be directed to submit
documentation to the Manager - Licensing Enforcement forevaluation to determine where an equivalency may be applied to exemptthe driver from specific components of the Taxicab Driver Training Program
Background
In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC)
Training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
On October 10 2009 Council approved the recommendation of the TRC and an amendment to the Licensing By-law further to a staff report dated May 252009 (Appendix C attached) The 3 components of the programs (Customer Service Sensitivity Training and Defensive Driving) are detailed later in this report
The training program was discussed at the March 8 2010 Taxicab Advisory Committee meeting and a number of issues were raised (see Appendix A attached)
Current Situation
Effective November 92009 in accordance with Licensing By-law 1-2001 as amended by By-law 323-2009 every applicant for a taxicab drivers license (new-ofrenewal) is required to provide to the satisfaction of the License Issuer proof of completion of a driver training program approved by the License Issuer The rationale behind a comprehensive training program was that the training would facilitate an improved level of service in the taxicab industry in Brampton
Currently the City of Brampton has established a partnership with the City of Mississauga to provide a customized training program for Brampton drivers at their Mobile License Training Centre The Town of Oakville has a similar partnership for their taxicab drivers
APPENDIX B - 3
ei-n
Brampton Taxicab Drivers License Requirements
The requirements for training for applicants to obtain a City of Brampton Drivers License are as follows
bull New Applicants - must attend a 3-day training program and successfully complete pass a written test
bull Applicants for Renewal Licenses - must attend and complete the 3-day training program exceptwhere an equivalency training program previously taken has been approved as one of the training components required
Upon successful completion of the training program and a written test for new applicants a certificate is issued to the applicant The certificate is to be provided to the City of Brampton License Issuer in order for a City of Brampton drivers license to be issued
Applicants for renewal licenses are not required to pass the written test
Taxicab Driver Training Program
The 3-day comprehensive training program that is administered by the City of Mississauga for the City of Brampton includes the following components
Day 1 Orientation - New Applicants
bull A brief overview of the taxicab industry and how it relates to the applicant bull Review and examination of Bramptons Licensing By-law 1-2002 as amended
as it pertains to the licensing of taxicabs and specifically Schedule M-5 including any related issues and the expectations of the driver ie requirements of the driver (accessible taxicab driver and regular taxicab) through the application process and once the applicant is licensed vehicle markings required equipment (in-car surveillance camera emergency lightsystem valid propane sticker etc) vehicle standards meter requirements mandatory vehicle inspection information license renewals tariff card and trip records driver duties and conduct taxi stand rules refusing a customer discrimination priority list information threshold policy
bull Customer Service - dealing with members of the public and providing exceptional customer service actions and body language language essentials points of interests in the City of Brampton
bull Drive safe strategies risk awareness and avoidance robbery prevention
bdquo |P APPENDIX B-4
bull Examination procedure - what the applicant can expect City of Brampton street guide (how to use - in-class practice) group activities
bull Discussions concerning operation of a taxicab in and around Pearson International Airport
In regards to existing licensed drivers the Orientation course deals with thesame topics and issues listed above with the exception of the examination preparation and street guide components Since existing licensed drivers can be expected to have knowledge of these topics and are not required to take the written examination these topicsare not covered
Day 2 - Sensitivity
This component focuses on the issues pertaining to persons with disabilities The topics covered and training provided is as follows
Disabilities - nature and types etc
Review of the by-law requirements to meet the needs of persons with disabilities
Sensitizing drivers to the needs of persons with disabilities Rights of persons with disabilities under the laws Emergency procedures
Language and communication tips to assist a person with a disability
A review of various case studies
Accommodating assistive dogs Hands-on training and practice in securing devices for connecting wheelchairs scooters etc
Day 3 - Defensive Driving
This component focuses entirely on defensive driving and the safety of the taxicab driver when operating the taxicab The topics covered and training provided are as follows
Defensive driving and preventable collisions
Expectations of taxicab drivers
The 6 keys to defensive driving The aggressive driver versus the distracted driver
Stress relief
Becoming and being Road wise Driving in different weather conditions
Driving facts and myths
APPENDIX B - 5
bull Vehicle maintenance
bull Road sense versus common sense
bull Speeding - SPEED thrills but kills
Equivalencies which may exempt a driver from a specific component of the program
Staff recognizes that there are applicants who have taken similar training courses in the past and exemptions to the training requirements have been made A number of applicants have received training either through another municipality or private company that is accepted and considered equivalent to the program offered by the City of Mississauga For example if a new applicant has taken the taxicab training program offered by the Cityof Toronto she is not be required to complete the sensitivityor defensive driving training components but is required to successfully complete the orientation training and written exam for Brampton in order to receive a license
There are several training coursesprograms that are recognized and accepted by the City of Brampton (and the Cityof Mississauga) to meet the training requirements to receive a City of Brampton Drivers License (see Appendix B attached) In the event an applicant has taken training previously and is not listed or recognized in Appendix B the applicant may submiHhe course content to the Manager of Licensing Enforcement for review and consideration Currently staff in conjunction with the City of Mississauga is reviewing the course content for the Ontario Public Transit Associate (OPTA) Accessibility Customer Service Training course for possible approval and acceptance as a recognized equivalency for the sensitivity training requirement
Currently there is no time expiry for an applicant that has taken an approved equivalent course with another municipality or private companyagency The matter of refresher training requirements will be the subject of a report to the Taxicab Advisory Committee in the future
Conclusion
Further reports are forthcoming to address issues previously identified at the March 8 2010 Taxicab Advisory Committee and will also address any training issues identified in subsequent meetings
APPENDIX B - 6
EI-lO
Dave Wilson KaSfov Zammit
Director of Enforcement and By-Law Services Commissioner of Corporate Services
Appendices
Appendix A Extract from Minutes of Taxicab Advisory Committee Meeting of March 8 2010
Appendix B Equivalencies for Components of Taxicab DriverTraining Program Appendix C Report dated May 252009 - Taxicab Driver Training
Report authored by James Komfehl Project Supervisor Service Standards Enforcement and By-Law Services
APPENDIX B - 7 E1-2J
Appendix A
Extract from Minutes of Taxicab Advisory Committee Meeting - March 82010
E 2 Presentation by Dave Wilson Director of Enforcement and By-law Services Corporate Services re Status of Implementation of Driver Training Program
Dave Wilson distributed the information sheet on the Taxicab Driver
Training outlining the components and costs for each for the program which is provided through a contracted service with the Cityof Mississauga He noted that 6 current drivers have completed the training 3 of whom have sent positive messages 6 applicants for new drivers licenses are currently registered
Committee discussion included
bull Refresher training o No testing should be required o 5 years would be a reasonable time frame o 1-day program
Request to recognize past training and years of experience The Orientation component is not a good use of a drivers time if heshe is already licensed Drivers who are licensed to drive accessible taxicabs under contract to
TransHelp have already taken sensitivity training and should not be required to repeat Suggestions that current drivers be permitted a 3 year period of which to complete the training Training should target drivers who need specific assistance Cost of training is excessive - one day refresher for $100 would be reasonable
Providing a Brampton in-house program Taxicab staff already train accessible drivers - use this resource as well
Requirement for a person who receives a plate The need for a person to take training if heshe is the recipient of a taxicab plate eg original plate owner deceased Exemption from the training requirement for a person who has a taxicab owners license but does not drive Training already provided by the industry Use of video to replace need for in-person attendance Possibility of standard or provincial training
APPENDIX B - 8e2-2ishy
Staff clarified that
bull The provision of the training through the contracted service with Mississauga is an interim solution and as directed by Council staff will be reporting on the development of an in-house program
bull There is currently no requirement for refresher training however as directed by Council this will be the subject of a future report to TAC
bull Previous training or components thereof is accepted if provided by a municipalityauthority whose program is recognized by Mississauga It was also noted that under the new training requirement current drivers are not required to pass any testing
The following motion was considered
TC012-2010 That the verbal presentation and written information outlined below by Dave Wilson Director of Enforcement and By-law Services Corporate Services to the Taxicab Advisory Committee meeting of March 8 2010 re Status of Implementation of Driver Training Program be received
Licensing Process Explained (new and renewal of licenses Successful Applicants Unsuccessful Applicants Threshold Appeal Taxicab Drivers Training Class Outline Feedback from drivers who have completed the required training Licence and Training fees
Carried
APPENDIX B - 9 s-L-n
Appendix B
Equivalencies for Components of Taxicab Driver Training Program
Defensive
Notes Orientation Driving Sensitivity
Proof of attending courses such City of Oshawa as certificate of completion NO YES NO
Must provide valid Toronto License (Training completed
City of Toronto every 3 years) NO YES YES
Proof of attending courses such City of Vancouver as certificate of completion NO YES YES
City of Vaughan NO NO NO
Ontario Safety League Defensive Driving Certificate (DDC) Certificate of completion NO YES NO
The Training Material needs to be OTEC Accessible reviewed by Manager prior to Training acceptance or denial NO NO NO
Professional Driver
Improvement Course (PDIC) NO YES No
Training does not focus on taxi Region of Peel Trans van transportation or sedan
Help Authority transportation NO NO NO
Those qualified to instruct the Ontario
Safety League Defensive Driving Proof of qualifications NO YES NO
Proof of attending courses such Town of Pickering as certificate of completion NO YES NO
ex-iM-
Appendix C
Equivalencies for Components of Taxicab Driver Training Program (as of Feb 162011)
Any course not listed may be submitted to the License Issuer for consideration
Orientation Defensive
Location or Institution Notes Customer Sensitivity Driving
Service
City of Hamilton (Business Skills College Proof of attending courses such as Taxi Academy) certificate of completion NO YES NO
Proof of attending courses such asCityof Oshawa (Durham College)
certificate of completion NO NO YES
Must provide valid Toronto LicenseCity of Toronto
(Training completed every 3 years) NO YES YES
Proof of attending courses such asCity of Vancouver (Justice Institute of BC)
certificate of completion NO YES YES
The Vaughan training program mirrors City of Vaughan
that offered by Mississauga NO YES YES
Drive Wise Advance Driver Education Proof of attending courses such as Program certificate of completion NO NO YES
Ontario Safety League Defensive Driving Certificate of completion
Certificate (DDC) NO NO YES
Neither the In Class or On LineOTEC Accessible Customer Service
training is to the standard of that NO NO NOTraining - In Class or On Line offered through current program
Professional Driver Improvement Course Proof of attending courses such as (PDIC) certificate of completion NO NO YES
Training does not focus on taxi vanRegion of Peel Transhelp Authority NO NO NO
transportation or sedan transportation
Ontario Safety League Defensive Driving Proof of attending courses such as - Qualified Instructors certificate of completion NO NO YES
Town of Markham (Business Skills Proof of attending courses such as College Taxi Academy) certificate of completion NO YES YES
Town of Pickering Proof of attending courses such as certificate of completion NO NO YES
APPENDIX A-1El-to
Flower City
ReportTAXICAB REVIEW COMMITTEE
Taxicab Review Committee
Committee of the Council of the Corporation of the Cityof Brampton Date May 25 2009
File W92
Subject Taxicab Operations - Training
Contact Peter Honeyborne Acting Director Enforcement and By-law Services Corporate Services 905-458-3424 X105
OVERVIEW
bull At its meeting held on April 28 2009 the Taxicab Review Committee directed that staff provide summary reports and recommendations addressing the various issues arising from the Taxicab Industry Public Consultation process conducted earlier this year
bull This report addresses a proposed formal Taxicab Driver training program which would facilitate a consistent level of service across the taxicab
industry In Brampton and would address the concerns raised during the public consultation process with respect to transporting persons with disabilities
bull When the Taxicab Review Committee has completed its review and made recommendations regarding amendments to the Licensing By-law public notice will be given of any amendment pursuant to this report
Recommendations
1 That the report dated May 25 2009 from Peter Honeyborne Acting Director Enforcement and By-law Services Corporate Services re Taxicab Operations shyTraining be received and
2 That subject to public notice provisions of the Procedure By-law a by-law be passed to amend Licensing By-law 1-2002 as amended to include requirements for drivers to participate in a City-approved taxicab training program as follows and subject to exemptions referenced in the subject report bull For new applicants - proof of successful completion
bull For drivers licensed as of the date of this by-law amendment - proof of completion only - to be implemented on January 1 2010 (ie drivers will be required to complete the course on or before their renewal dates that occur after December 31 2009) and
3
APPENDIX A-2 El-11 shy
That the Taxicab Advisory Committee be requested to consider a requirement for^ a less intensive refresher training program which may be mandatory every V years and
4 That the taxicab industry be made aware of the Robbery Prevention Programavailable through the City of Mississauga in cooperation with Peel Regional Police and
5 That staff investigate the feasibility of implementing an in-house training program for the taxicab industry
Background
Atits meeting held on April 282009 the Taxicab Review Committee directed that staff provide summary reports and recommendations addressing the various issuesarising from theTaxicab Industry Public Consultation process conducted earlier thisyear
The purpose of this report is to provide the Committee with an analysisand specific recommendations with respect to the establishment ofa formal Taxicab Driver Training Program
From a training perspective the only provision within the Licensing By-law is that an applicant for an accessible taxi drivers license shall submitproof of successful bdquo completion of a training program dealing with transportation of persons with disabilities - certified programs are offered through other municipal Jurisdictions eg Mississauga Toronto
Current Situation
During the public consultation process held earlier in 2009 the Taxicab Review Committee heard references to training of drivers particularly as it relates to transporting persons with disabilities
The Cities of Mississauga and Toronto conduct specific training and certification programs that provide taxicab drivers with the skills they require to transport persons with disabilities The City of Brampton accepts proof of certification from one of these programs as evidence that an applicant for an accessible taxicab driver has met the training requirements of Bramptons Licensing By-law
Although the taxicab drivers in Brampton are not required at this time to undertake any other training programs staff is of the opinion that a comprehensive training program for all taxicab drivers would be of benefit to taxicab customers in the City Other municipalities such as Toronto Mississauga Oakville and Vaughan require completion of a formal training program A comprehensive training program would also address the concerns raised during the public consultation with respect to transporting persons with disabilities
APPENDIX A-3 E2-I1
The City of Mississauga currently operates a training program for drivers of both regularand accessible taxicabs and that program has been customized for other jurisdictions(eg Town of Oakville City of Vaughan Greater Toronto Airports Authority) Staff from the City of Mississauga have advised that a similar program could be developed for the Cityof Brampton
The City of Brampton does not currently have the resources to offer a comprehensiveTaxicab Driver Training Program It isproposed that should the Taxicab Review Committee concur that a training program is desirabie the City of Brampton could avail itself of the program available from the City of Mississauga to provide the formal training
The 3-day training program that would be administered and conducted by the City of Mississauga would include thefollowing components
bull Customer Service
o Introduction to the Taxicab Industry including the taxicab meters and how they work
o City of Brampton Licensing By-law o Tourism
o Road System important locations
bull Sensitivity Training o Understanding different types of disabilities o Assisting persons with disabilities o Hands on training for the use of the devices for connecting wheelchairs or
scooters
bull Defensive Driving o Instruction on driving skills required to prevent collisions regardless of the
actions of others or the conditions around them o Foster an attitude ofalertness on the roadways
It is proposed that all persons applying to obtain a new City of Brampton Taxicab Drivers License be required to successfully complete (pass) the 3-day training programbefore becoming eligible to obtain a license
It is also proposed that all existing City of Brampton taxicab drivers as of the date of enactment of amendment to the Licensing By-law be required to take the 3-day training program to beimplemented for ail drivers license renewals after December 312009Because this would be a new requirement of the by-law drivers already licensed would be grandfathered and therefore would be required to provide proof of having taken the course (vs successful completion)
APPENDIX A-4
52-12
It is suggested that there may be value in requiring drivers to take a less-intensive refresher course every V years Consideration of that requirement may be a matter to be considered by the Taxicab Advisory Committee
Exemptions would be considered for driversapplicants who provide evidence thatthe required component of training has been completed (eg provided by another municipality) within the prior four years
Taxicab drivers and applicants would be responsible to pay thecostof their training program - currently that cost through the City of Mississauga is approximately $50000
Customization of the Mississauga training program for Bramptons purposeswould be developed over the summer and fail 2009 with a potential start date in October 2009
Robbery Prevention (optional)
The City of Mississauga has developed a 3-hour robbery prevention program for taxicab drivers in co-operation with Peel Regional Police The program is designed to assist taxicab drivers in recognizing the risk factors in taxicab robberies and indealing effectively with robberies and transportation fraud Taxicab drivers are also informed of the procedures of the Peel Regional Police Central Robbery Bureau and the Forensic Identification Services
The program also includes providing taxicab drivers with a robbery prevention kit which1 includes decals to be placed on the door windows of the taxicabs that assist in directing the passenger to the appropriate door for entry and to inform the passenger of the robbery prevention program
Staff recommends that this course be considered an optional component of the training program Taxicab drivers would be responsible to pay the course cost of approximately $5000
Conclusion
Staff recommends that a formal training program for taxicab drivers be implemented as described in this report The training provided would facilitate a consistent level of service across the taxicab industry in Brampton and would address the concerns raised during the public consultation process with respect to transporting persons with disabilities
The training courses that would be delivered by the City of Mississauga on behalf of the City of Brampton would be customized for the City of Bramptons requirements However the longer-term goal may be the development and delivery of a built in Brampton Taxicab DriverTraining Program Therefore it is recommended that staff be directed to undertake a study to determine the feasibility of developing and providing comprehensive taxicab driver training by the City of Brampton
APPENDIX A - 5
E2--M-
Concur
Original Signed By Original Signed By
Peter Honeyborne Katpzammit Acting Director Enforcement ^Commissioner ofCorporate Services and By-law Services
APPENDIX B -1
pound2-lS
bdquobdquobdquo BRAMPTON ReportLmn7a Flower City
Taxicab Advisory Committee Committee of the Council of
The Corporation of the City of Brampton
Date April 302010 Taxlcab Advisorv Comtradettee File W92 Date ^^ 10200 Subject Taxicab Driver Training Program Implementation
Contact Cliff Sherman Manager - Licensing Enforcement Enforcement and By-law Services Corporate Services Department (905-458-3424 X103)
Overview
bull In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC)
bull Training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
bull On October 10 2009 Council approved the recommendation of the TRC and an amendment to the Licensing By-law 1-2002 as amended regarding a training program as described in the report comprised of 3 components Customer Service Sensitivity Training and Defensive Driving
bull This report is written further to discussions and concerns at the March 8 2010 Taxicab Advisory Committee meeting regarding the requirements of the Taxicab Driver Training Program to clarify the content of the new program and where equivalencies may be accepted for individual components
bull A further report is to be prepared to finalize previously identified matters from the March 8 2010 Taxicab Advisory Committee meeting or any other subsequent meetings
Recommendations
1 That the report dated April 30 2010 from Cliff Sherman Manager - Licensing Enforcement Enforcement and By-law Services Corporate Services re Taxicab Driver Training Program Implementation be received and
APPENDIX B - 2
62-t 2 That taxicab drivers licensed as of May 2010 be directed to submit
documentation to the Manager - Licensing Enforcement forevaluation to determine where an equivalency may be applied to exemptthe driver from specific components of the Taxicab Driver Training Program
Background
In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC)
Training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
On October 10 2009 Council approved the recommendation of the TRC and an amendment to the Licensing By-law further to a staff report dated May 252009 (Appendix C attached) The 3 components of the programs (Customer Service Sensitivity Training and Defensive Driving) are detailed later in this report
The training program was discussed at the March 8 2010 Taxicab Advisory Committee meeting and a number of issues were raised (see Appendix A attached)
Current Situation
Effective November 92009 in accordance with Licensing By-law 1-2001 as amended by By-law 323-2009 every applicant for a taxicab drivers license (new-ofrenewal) is required to provide to the satisfaction of the License Issuer proof of completion of a driver training program approved by the License Issuer The rationale behind a comprehensive training program was that the training would facilitate an improved level of service in the taxicab industry in Brampton
Currently the City of Brampton has established a partnership with the City of Mississauga to provide a customized training program for Brampton drivers at their Mobile License Training Centre The Town of Oakville has a similar partnership for their taxicab drivers
APPENDIX B - 3
ei-n
Brampton Taxicab Drivers License Requirements
The requirements for training for applicants to obtain a City of Brampton Drivers License are as follows
bull New Applicants - must attend a 3-day training program and successfully complete pass a written test
bull Applicants for Renewal Licenses - must attend and complete the 3-day training program exceptwhere an equivalency training program previously taken has been approved as one of the training components required
Upon successful completion of the training program and a written test for new applicants a certificate is issued to the applicant The certificate is to be provided to the City of Brampton License Issuer in order for a City of Brampton drivers license to be issued
Applicants for renewal licenses are not required to pass the written test
Taxicab Driver Training Program
The 3-day comprehensive training program that is administered by the City of Mississauga for the City of Brampton includes the following components
Day 1 Orientation - New Applicants
bull A brief overview of the taxicab industry and how it relates to the applicant bull Review and examination of Bramptons Licensing By-law 1-2002 as amended
as it pertains to the licensing of taxicabs and specifically Schedule M-5 including any related issues and the expectations of the driver ie requirements of the driver (accessible taxicab driver and regular taxicab) through the application process and once the applicant is licensed vehicle markings required equipment (in-car surveillance camera emergency lightsystem valid propane sticker etc) vehicle standards meter requirements mandatory vehicle inspection information license renewals tariff card and trip records driver duties and conduct taxi stand rules refusing a customer discrimination priority list information threshold policy
bull Customer Service - dealing with members of the public and providing exceptional customer service actions and body language language essentials points of interests in the City of Brampton
bull Drive safe strategies risk awareness and avoidance robbery prevention
bdquo |P APPENDIX B-4
bull Examination procedure - what the applicant can expect City of Brampton street guide (how to use - in-class practice) group activities
bull Discussions concerning operation of a taxicab in and around Pearson International Airport
In regards to existing licensed drivers the Orientation course deals with thesame topics and issues listed above with the exception of the examination preparation and street guide components Since existing licensed drivers can be expected to have knowledge of these topics and are not required to take the written examination these topicsare not covered
Day 2 - Sensitivity
This component focuses on the issues pertaining to persons with disabilities The topics covered and training provided is as follows
Disabilities - nature and types etc
Review of the by-law requirements to meet the needs of persons with disabilities
Sensitizing drivers to the needs of persons with disabilities Rights of persons with disabilities under the laws Emergency procedures
Language and communication tips to assist a person with a disability
A review of various case studies
Accommodating assistive dogs Hands-on training and practice in securing devices for connecting wheelchairs scooters etc
Day 3 - Defensive Driving
This component focuses entirely on defensive driving and the safety of the taxicab driver when operating the taxicab The topics covered and training provided are as follows
Defensive driving and preventable collisions
Expectations of taxicab drivers
The 6 keys to defensive driving The aggressive driver versus the distracted driver
Stress relief
Becoming and being Road wise Driving in different weather conditions
Driving facts and myths
APPENDIX B - 5
bull Vehicle maintenance
bull Road sense versus common sense
bull Speeding - SPEED thrills but kills
Equivalencies which may exempt a driver from a specific component of the program
Staff recognizes that there are applicants who have taken similar training courses in the past and exemptions to the training requirements have been made A number of applicants have received training either through another municipality or private company that is accepted and considered equivalent to the program offered by the City of Mississauga For example if a new applicant has taken the taxicab training program offered by the Cityof Toronto she is not be required to complete the sensitivityor defensive driving training components but is required to successfully complete the orientation training and written exam for Brampton in order to receive a license
There are several training coursesprograms that are recognized and accepted by the City of Brampton (and the Cityof Mississauga) to meet the training requirements to receive a City of Brampton Drivers License (see Appendix B attached) In the event an applicant has taken training previously and is not listed or recognized in Appendix B the applicant may submiHhe course content to the Manager of Licensing Enforcement for review and consideration Currently staff in conjunction with the City of Mississauga is reviewing the course content for the Ontario Public Transit Associate (OPTA) Accessibility Customer Service Training course for possible approval and acceptance as a recognized equivalency for the sensitivity training requirement
Currently there is no time expiry for an applicant that has taken an approved equivalent course with another municipality or private companyagency The matter of refresher training requirements will be the subject of a report to the Taxicab Advisory Committee in the future
Conclusion
Further reports are forthcoming to address issues previously identified at the March 8 2010 Taxicab Advisory Committee and will also address any training issues identified in subsequent meetings
APPENDIX B - 6
EI-lO
Dave Wilson KaSfov Zammit
Director of Enforcement and By-Law Services Commissioner of Corporate Services
Appendices
Appendix A Extract from Minutes of Taxicab Advisory Committee Meeting of March 8 2010
Appendix B Equivalencies for Components of Taxicab DriverTraining Program Appendix C Report dated May 252009 - Taxicab Driver Training
Report authored by James Komfehl Project Supervisor Service Standards Enforcement and By-Law Services
APPENDIX B - 7 E1-2J
Appendix A
Extract from Minutes of Taxicab Advisory Committee Meeting - March 82010
E 2 Presentation by Dave Wilson Director of Enforcement and By-law Services Corporate Services re Status of Implementation of Driver Training Program
Dave Wilson distributed the information sheet on the Taxicab Driver
Training outlining the components and costs for each for the program which is provided through a contracted service with the Cityof Mississauga He noted that 6 current drivers have completed the training 3 of whom have sent positive messages 6 applicants for new drivers licenses are currently registered
Committee discussion included
bull Refresher training o No testing should be required o 5 years would be a reasonable time frame o 1-day program
Request to recognize past training and years of experience The Orientation component is not a good use of a drivers time if heshe is already licensed Drivers who are licensed to drive accessible taxicabs under contract to
TransHelp have already taken sensitivity training and should not be required to repeat Suggestions that current drivers be permitted a 3 year period of which to complete the training Training should target drivers who need specific assistance Cost of training is excessive - one day refresher for $100 would be reasonable
Providing a Brampton in-house program Taxicab staff already train accessible drivers - use this resource as well
Requirement for a person who receives a plate The need for a person to take training if heshe is the recipient of a taxicab plate eg original plate owner deceased Exemption from the training requirement for a person who has a taxicab owners license but does not drive Training already provided by the industry Use of video to replace need for in-person attendance Possibility of standard or provincial training
APPENDIX B - 8e2-2ishy
Staff clarified that
bull The provision of the training through the contracted service with Mississauga is an interim solution and as directed by Council staff will be reporting on the development of an in-house program
bull There is currently no requirement for refresher training however as directed by Council this will be the subject of a future report to TAC
bull Previous training or components thereof is accepted if provided by a municipalityauthority whose program is recognized by Mississauga It was also noted that under the new training requirement current drivers are not required to pass any testing
The following motion was considered
TC012-2010 That the verbal presentation and written information outlined below by Dave Wilson Director of Enforcement and By-law Services Corporate Services to the Taxicab Advisory Committee meeting of March 8 2010 re Status of Implementation of Driver Training Program be received
Licensing Process Explained (new and renewal of licenses Successful Applicants Unsuccessful Applicants Threshold Appeal Taxicab Drivers Training Class Outline Feedback from drivers who have completed the required training Licence and Training fees
Carried
APPENDIX B - 9 s-L-n
Appendix B
Equivalencies for Components of Taxicab Driver Training Program
Defensive
Notes Orientation Driving Sensitivity
Proof of attending courses such City of Oshawa as certificate of completion NO YES NO
Must provide valid Toronto License (Training completed
City of Toronto every 3 years) NO YES YES
Proof of attending courses such City of Vancouver as certificate of completion NO YES YES
City of Vaughan NO NO NO
Ontario Safety League Defensive Driving Certificate (DDC) Certificate of completion NO YES NO
The Training Material needs to be OTEC Accessible reviewed by Manager prior to Training acceptance or denial NO NO NO
Professional Driver
Improvement Course (PDIC) NO YES No
Training does not focus on taxi Region of Peel Trans van transportation or sedan
Help Authority transportation NO NO NO
Those qualified to instruct the Ontario
Safety League Defensive Driving Proof of qualifications NO YES NO
Proof of attending courses such Town of Pickering as certificate of completion NO YES NO
ex-iM-
Appendix C
Equivalencies for Components of Taxicab Driver Training Program (as of Feb 162011)
Any course not listed may be submitted to the License Issuer for consideration
Orientation Defensive
Location or Institution Notes Customer Sensitivity Driving
Service
City of Hamilton (Business Skills College Proof of attending courses such as Taxi Academy) certificate of completion NO YES NO
Proof of attending courses such asCityof Oshawa (Durham College)
certificate of completion NO NO YES
Must provide valid Toronto LicenseCity of Toronto
(Training completed every 3 years) NO YES YES
Proof of attending courses such asCity of Vancouver (Justice Institute of BC)
certificate of completion NO YES YES
The Vaughan training program mirrors City of Vaughan
that offered by Mississauga NO YES YES
Drive Wise Advance Driver Education Proof of attending courses such as Program certificate of completion NO NO YES
Ontario Safety League Defensive Driving Certificate of completion
Certificate (DDC) NO NO YES
Neither the In Class or On LineOTEC Accessible Customer Service
training is to the standard of that NO NO NOTraining - In Class or On Line offered through current program
Professional Driver Improvement Course Proof of attending courses such as (PDIC) certificate of completion NO NO YES
Training does not focus on taxi vanRegion of Peel Transhelp Authority NO NO NO
transportation or sedan transportation
Ontario Safety League Defensive Driving Proof of attending courses such as - Qualified Instructors certificate of completion NO NO YES
Town of Markham (Business Skills Proof of attending courses such as College Taxi Academy) certificate of completion NO YES YES
Town of Pickering Proof of attending courses such as certificate of completion NO NO YES
3
APPENDIX A-2 El-11 shy
That the Taxicab Advisory Committee be requested to consider a requirement for^ a less intensive refresher training program which may be mandatory every V years and
4 That the taxicab industry be made aware of the Robbery Prevention Programavailable through the City of Mississauga in cooperation with Peel Regional Police and
5 That staff investigate the feasibility of implementing an in-house training program for the taxicab industry
Background
Atits meeting held on April 282009 the Taxicab Review Committee directed that staff provide summary reports and recommendations addressing the various issuesarising from theTaxicab Industry Public Consultation process conducted earlier thisyear
The purpose of this report is to provide the Committee with an analysisand specific recommendations with respect to the establishment ofa formal Taxicab Driver Training Program
From a training perspective the only provision within the Licensing By-law is that an applicant for an accessible taxi drivers license shall submitproof of successful bdquo completion of a training program dealing with transportation of persons with disabilities - certified programs are offered through other municipal Jurisdictions eg Mississauga Toronto
Current Situation
During the public consultation process held earlier in 2009 the Taxicab Review Committee heard references to training of drivers particularly as it relates to transporting persons with disabilities
The Cities of Mississauga and Toronto conduct specific training and certification programs that provide taxicab drivers with the skills they require to transport persons with disabilities The City of Brampton accepts proof of certification from one of these programs as evidence that an applicant for an accessible taxicab driver has met the training requirements of Bramptons Licensing By-law
Although the taxicab drivers in Brampton are not required at this time to undertake any other training programs staff is of the opinion that a comprehensive training program for all taxicab drivers would be of benefit to taxicab customers in the City Other municipalities such as Toronto Mississauga Oakville and Vaughan require completion of a formal training program A comprehensive training program would also address the concerns raised during the public consultation with respect to transporting persons with disabilities
APPENDIX A-3 E2-I1
The City of Mississauga currently operates a training program for drivers of both regularand accessible taxicabs and that program has been customized for other jurisdictions(eg Town of Oakville City of Vaughan Greater Toronto Airports Authority) Staff from the City of Mississauga have advised that a similar program could be developed for the Cityof Brampton
The City of Brampton does not currently have the resources to offer a comprehensiveTaxicab Driver Training Program It isproposed that should the Taxicab Review Committee concur that a training program is desirabie the City of Brampton could avail itself of the program available from the City of Mississauga to provide the formal training
The 3-day training program that would be administered and conducted by the City of Mississauga would include thefollowing components
bull Customer Service
o Introduction to the Taxicab Industry including the taxicab meters and how they work
o City of Brampton Licensing By-law o Tourism
o Road System important locations
bull Sensitivity Training o Understanding different types of disabilities o Assisting persons with disabilities o Hands on training for the use of the devices for connecting wheelchairs or
scooters
bull Defensive Driving o Instruction on driving skills required to prevent collisions regardless of the
actions of others or the conditions around them o Foster an attitude ofalertness on the roadways
It is proposed that all persons applying to obtain a new City of Brampton Taxicab Drivers License be required to successfully complete (pass) the 3-day training programbefore becoming eligible to obtain a license
It is also proposed that all existing City of Brampton taxicab drivers as of the date of enactment of amendment to the Licensing By-law be required to take the 3-day training program to beimplemented for ail drivers license renewals after December 312009Because this would be a new requirement of the by-law drivers already licensed would be grandfathered and therefore would be required to provide proof of having taken the course (vs successful completion)
APPENDIX A-4
52-12
It is suggested that there may be value in requiring drivers to take a less-intensive refresher course every V years Consideration of that requirement may be a matter to be considered by the Taxicab Advisory Committee
Exemptions would be considered for driversapplicants who provide evidence thatthe required component of training has been completed (eg provided by another municipality) within the prior four years
Taxicab drivers and applicants would be responsible to pay thecostof their training program - currently that cost through the City of Mississauga is approximately $50000
Customization of the Mississauga training program for Bramptons purposeswould be developed over the summer and fail 2009 with a potential start date in October 2009
Robbery Prevention (optional)
The City of Mississauga has developed a 3-hour robbery prevention program for taxicab drivers in co-operation with Peel Regional Police The program is designed to assist taxicab drivers in recognizing the risk factors in taxicab robberies and indealing effectively with robberies and transportation fraud Taxicab drivers are also informed of the procedures of the Peel Regional Police Central Robbery Bureau and the Forensic Identification Services
The program also includes providing taxicab drivers with a robbery prevention kit which1 includes decals to be placed on the door windows of the taxicabs that assist in directing the passenger to the appropriate door for entry and to inform the passenger of the robbery prevention program
Staff recommends that this course be considered an optional component of the training program Taxicab drivers would be responsible to pay the course cost of approximately $5000
Conclusion
Staff recommends that a formal training program for taxicab drivers be implemented as described in this report The training provided would facilitate a consistent level of service across the taxicab industry in Brampton and would address the concerns raised during the public consultation process with respect to transporting persons with disabilities
The training courses that would be delivered by the City of Mississauga on behalf of the City of Brampton would be customized for the City of Bramptons requirements However the longer-term goal may be the development and delivery of a built in Brampton Taxicab DriverTraining Program Therefore it is recommended that staff be directed to undertake a study to determine the feasibility of developing and providing comprehensive taxicab driver training by the City of Brampton
APPENDIX A - 5
E2--M-
Concur
Original Signed By Original Signed By
Peter Honeyborne Katpzammit Acting Director Enforcement ^Commissioner ofCorporate Services and By-law Services
APPENDIX B -1
pound2-lS
bdquobdquobdquo BRAMPTON ReportLmn7a Flower City
Taxicab Advisory Committee Committee of the Council of
The Corporation of the City of Brampton
Date April 302010 Taxlcab Advisorv Comtradettee File W92 Date ^^ 10200 Subject Taxicab Driver Training Program Implementation
Contact Cliff Sherman Manager - Licensing Enforcement Enforcement and By-law Services Corporate Services Department (905-458-3424 X103)
Overview
bull In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC)
bull Training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
bull On October 10 2009 Council approved the recommendation of the TRC and an amendment to the Licensing By-law 1-2002 as amended regarding a training program as described in the report comprised of 3 components Customer Service Sensitivity Training and Defensive Driving
bull This report is written further to discussions and concerns at the March 8 2010 Taxicab Advisory Committee meeting regarding the requirements of the Taxicab Driver Training Program to clarify the content of the new program and where equivalencies may be accepted for individual components
bull A further report is to be prepared to finalize previously identified matters from the March 8 2010 Taxicab Advisory Committee meeting or any other subsequent meetings
Recommendations
1 That the report dated April 30 2010 from Cliff Sherman Manager - Licensing Enforcement Enforcement and By-law Services Corporate Services re Taxicab Driver Training Program Implementation be received and
APPENDIX B - 2
62-t 2 That taxicab drivers licensed as of May 2010 be directed to submit
documentation to the Manager - Licensing Enforcement forevaluation to determine where an equivalency may be applied to exemptthe driver from specific components of the Taxicab Driver Training Program
Background
In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC)
Training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
On October 10 2009 Council approved the recommendation of the TRC and an amendment to the Licensing By-law further to a staff report dated May 252009 (Appendix C attached) The 3 components of the programs (Customer Service Sensitivity Training and Defensive Driving) are detailed later in this report
The training program was discussed at the March 8 2010 Taxicab Advisory Committee meeting and a number of issues were raised (see Appendix A attached)
Current Situation
Effective November 92009 in accordance with Licensing By-law 1-2001 as amended by By-law 323-2009 every applicant for a taxicab drivers license (new-ofrenewal) is required to provide to the satisfaction of the License Issuer proof of completion of a driver training program approved by the License Issuer The rationale behind a comprehensive training program was that the training would facilitate an improved level of service in the taxicab industry in Brampton
Currently the City of Brampton has established a partnership with the City of Mississauga to provide a customized training program for Brampton drivers at their Mobile License Training Centre The Town of Oakville has a similar partnership for their taxicab drivers
APPENDIX B - 3
ei-n
Brampton Taxicab Drivers License Requirements
The requirements for training for applicants to obtain a City of Brampton Drivers License are as follows
bull New Applicants - must attend a 3-day training program and successfully complete pass a written test
bull Applicants for Renewal Licenses - must attend and complete the 3-day training program exceptwhere an equivalency training program previously taken has been approved as one of the training components required
Upon successful completion of the training program and a written test for new applicants a certificate is issued to the applicant The certificate is to be provided to the City of Brampton License Issuer in order for a City of Brampton drivers license to be issued
Applicants for renewal licenses are not required to pass the written test
Taxicab Driver Training Program
The 3-day comprehensive training program that is administered by the City of Mississauga for the City of Brampton includes the following components
Day 1 Orientation - New Applicants
bull A brief overview of the taxicab industry and how it relates to the applicant bull Review and examination of Bramptons Licensing By-law 1-2002 as amended
as it pertains to the licensing of taxicabs and specifically Schedule M-5 including any related issues and the expectations of the driver ie requirements of the driver (accessible taxicab driver and regular taxicab) through the application process and once the applicant is licensed vehicle markings required equipment (in-car surveillance camera emergency lightsystem valid propane sticker etc) vehicle standards meter requirements mandatory vehicle inspection information license renewals tariff card and trip records driver duties and conduct taxi stand rules refusing a customer discrimination priority list information threshold policy
bull Customer Service - dealing with members of the public and providing exceptional customer service actions and body language language essentials points of interests in the City of Brampton
bull Drive safe strategies risk awareness and avoidance robbery prevention
bdquo |P APPENDIX B-4
bull Examination procedure - what the applicant can expect City of Brampton street guide (how to use - in-class practice) group activities
bull Discussions concerning operation of a taxicab in and around Pearson International Airport
In regards to existing licensed drivers the Orientation course deals with thesame topics and issues listed above with the exception of the examination preparation and street guide components Since existing licensed drivers can be expected to have knowledge of these topics and are not required to take the written examination these topicsare not covered
Day 2 - Sensitivity
This component focuses on the issues pertaining to persons with disabilities The topics covered and training provided is as follows
Disabilities - nature and types etc
Review of the by-law requirements to meet the needs of persons with disabilities
Sensitizing drivers to the needs of persons with disabilities Rights of persons with disabilities under the laws Emergency procedures
Language and communication tips to assist a person with a disability
A review of various case studies
Accommodating assistive dogs Hands-on training and practice in securing devices for connecting wheelchairs scooters etc
Day 3 - Defensive Driving
This component focuses entirely on defensive driving and the safety of the taxicab driver when operating the taxicab The topics covered and training provided are as follows
Defensive driving and preventable collisions
Expectations of taxicab drivers
The 6 keys to defensive driving The aggressive driver versus the distracted driver
Stress relief
Becoming and being Road wise Driving in different weather conditions
Driving facts and myths
APPENDIX B - 5
bull Vehicle maintenance
bull Road sense versus common sense
bull Speeding - SPEED thrills but kills
Equivalencies which may exempt a driver from a specific component of the program
Staff recognizes that there are applicants who have taken similar training courses in the past and exemptions to the training requirements have been made A number of applicants have received training either through another municipality or private company that is accepted and considered equivalent to the program offered by the City of Mississauga For example if a new applicant has taken the taxicab training program offered by the Cityof Toronto she is not be required to complete the sensitivityor defensive driving training components but is required to successfully complete the orientation training and written exam for Brampton in order to receive a license
There are several training coursesprograms that are recognized and accepted by the City of Brampton (and the Cityof Mississauga) to meet the training requirements to receive a City of Brampton Drivers License (see Appendix B attached) In the event an applicant has taken training previously and is not listed or recognized in Appendix B the applicant may submiHhe course content to the Manager of Licensing Enforcement for review and consideration Currently staff in conjunction with the City of Mississauga is reviewing the course content for the Ontario Public Transit Associate (OPTA) Accessibility Customer Service Training course for possible approval and acceptance as a recognized equivalency for the sensitivity training requirement
Currently there is no time expiry for an applicant that has taken an approved equivalent course with another municipality or private companyagency The matter of refresher training requirements will be the subject of a report to the Taxicab Advisory Committee in the future
Conclusion
Further reports are forthcoming to address issues previously identified at the March 8 2010 Taxicab Advisory Committee and will also address any training issues identified in subsequent meetings
APPENDIX B - 6
EI-lO
Dave Wilson KaSfov Zammit
Director of Enforcement and By-Law Services Commissioner of Corporate Services
Appendices
Appendix A Extract from Minutes of Taxicab Advisory Committee Meeting of March 8 2010
Appendix B Equivalencies for Components of Taxicab DriverTraining Program Appendix C Report dated May 252009 - Taxicab Driver Training
Report authored by James Komfehl Project Supervisor Service Standards Enforcement and By-Law Services
APPENDIX B - 7 E1-2J
Appendix A
Extract from Minutes of Taxicab Advisory Committee Meeting - March 82010
E 2 Presentation by Dave Wilson Director of Enforcement and By-law Services Corporate Services re Status of Implementation of Driver Training Program
Dave Wilson distributed the information sheet on the Taxicab Driver
Training outlining the components and costs for each for the program which is provided through a contracted service with the Cityof Mississauga He noted that 6 current drivers have completed the training 3 of whom have sent positive messages 6 applicants for new drivers licenses are currently registered
Committee discussion included
bull Refresher training o No testing should be required o 5 years would be a reasonable time frame o 1-day program
Request to recognize past training and years of experience The Orientation component is not a good use of a drivers time if heshe is already licensed Drivers who are licensed to drive accessible taxicabs under contract to
TransHelp have already taken sensitivity training and should not be required to repeat Suggestions that current drivers be permitted a 3 year period of which to complete the training Training should target drivers who need specific assistance Cost of training is excessive - one day refresher for $100 would be reasonable
Providing a Brampton in-house program Taxicab staff already train accessible drivers - use this resource as well
Requirement for a person who receives a plate The need for a person to take training if heshe is the recipient of a taxicab plate eg original plate owner deceased Exemption from the training requirement for a person who has a taxicab owners license but does not drive Training already provided by the industry Use of video to replace need for in-person attendance Possibility of standard or provincial training
APPENDIX B - 8e2-2ishy
Staff clarified that
bull The provision of the training through the contracted service with Mississauga is an interim solution and as directed by Council staff will be reporting on the development of an in-house program
bull There is currently no requirement for refresher training however as directed by Council this will be the subject of a future report to TAC
bull Previous training or components thereof is accepted if provided by a municipalityauthority whose program is recognized by Mississauga It was also noted that under the new training requirement current drivers are not required to pass any testing
The following motion was considered
TC012-2010 That the verbal presentation and written information outlined below by Dave Wilson Director of Enforcement and By-law Services Corporate Services to the Taxicab Advisory Committee meeting of March 8 2010 re Status of Implementation of Driver Training Program be received
Licensing Process Explained (new and renewal of licenses Successful Applicants Unsuccessful Applicants Threshold Appeal Taxicab Drivers Training Class Outline Feedback from drivers who have completed the required training Licence and Training fees
Carried
APPENDIX B - 9 s-L-n
Appendix B
Equivalencies for Components of Taxicab Driver Training Program
Defensive
Notes Orientation Driving Sensitivity
Proof of attending courses such City of Oshawa as certificate of completion NO YES NO
Must provide valid Toronto License (Training completed
City of Toronto every 3 years) NO YES YES
Proof of attending courses such City of Vancouver as certificate of completion NO YES YES
City of Vaughan NO NO NO
Ontario Safety League Defensive Driving Certificate (DDC) Certificate of completion NO YES NO
The Training Material needs to be OTEC Accessible reviewed by Manager prior to Training acceptance or denial NO NO NO
Professional Driver
Improvement Course (PDIC) NO YES No
Training does not focus on taxi Region of Peel Trans van transportation or sedan
Help Authority transportation NO NO NO
Those qualified to instruct the Ontario
Safety League Defensive Driving Proof of qualifications NO YES NO
Proof of attending courses such Town of Pickering as certificate of completion NO YES NO
ex-iM-
Appendix C
Equivalencies for Components of Taxicab Driver Training Program (as of Feb 162011)
Any course not listed may be submitted to the License Issuer for consideration
Orientation Defensive
Location or Institution Notes Customer Sensitivity Driving
Service
City of Hamilton (Business Skills College Proof of attending courses such as Taxi Academy) certificate of completion NO YES NO
Proof of attending courses such asCityof Oshawa (Durham College)
certificate of completion NO NO YES
Must provide valid Toronto LicenseCity of Toronto
(Training completed every 3 years) NO YES YES
Proof of attending courses such asCity of Vancouver (Justice Institute of BC)
certificate of completion NO YES YES
The Vaughan training program mirrors City of Vaughan
that offered by Mississauga NO YES YES
Drive Wise Advance Driver Education Proof of attending courses such as Program certificate of completion NO NO YES
Ontario Safety League Defensive Driving Certificate of completion
Certificate (DDC) NO NO YES
Neither the In Class or On LineOTEC Accessible Customer Service
training is to the standard of that NO NO NOTraining - In Class or On Line offered through current program
Professional Driver Improvement Course Proof of attending courses such as (PDIC) certificate of completion NO NO YES
Training does not focus on taxi vanRegion of Peel Transhelp Authority NO NO NO
transportation or sedan transportation
Ontario Safety League Defensive Driving Proof of attending courses such as - Qualified Instructors certificate of completion NO NO YES
Town of Markham (Business Skills Proof of attending courses such as College Taxi Academy) certificate of completion NO YES YES
Town of Pickering Proof of attending courses such as certificate of completion NO NO YES
APPENDIX A-3 E2-I1
The City of Mississauga currently operates a training program for drivers of both regularand accessible taxicabs and that program has been customized for other jurisdictions(eg Town of Oakville City of Vaughan Greater Toronto Airports Authority) Staff from the City of Mississauga have advised that a similar program could be developed for the Cityof Brampton
The City of Brampton does not currently have the resources to offer a comprehensiveTaxicab Driver Training Program It isproposed that should the Taxicab Review Committee concur that a training program is desirabie the City of Brampton could avail itself of the program available from the City of Mississauga to provide the formal training
The 3-day training program that would be administered and conducted by the City of Mississauga would include thefollowing components
bull Customer Service
o Introduction to the Taxicab Industry including the taxicab meters and how they work
o City of Brampton Licensing By-law o Tourism
o Road System important locations
bull Sensitivity Training o Understanding different types of disabilities o Assisting persons with disabilities o Hands on training for the use of the devices for connecting wheelchairs or
scooters
bull Defensive Driving o Instruction on driving skills required to prevent collisions regardless of the
actions of others or the conditions around them o Foster an attitude ofalertness on the roadways
It is proposed that all persons applying to obtain a new City of Brampton Taxicab Drivers License be required to successfully complete (pass) the 3-day training programbefore becoming eligible to obtain a license
It is also proposed that all existing City of Brampton taxicab drivers as of the date of enactment of amendment to the Licensing By-law be required to take the 3-day training program to beimplemented for ail drivers license renewals after December 312009Because this would be a new requirement of the by-law drivers already licensed would be grandfathered and therefore would be required to provide proof of having taken the course (vs successful completion)
APPENDIX A-4
52-12
It is suggested that there may be value in requiring drivers to take a less-intensive refresher course every V years Consideration of that requirement may be a matter to be considered by the Taxicab Advisory Committee
Exemptions would be considered for driversapplicants who provide evidence thatthe required component of training has been completed (eg provided by another municipality) within the prior four years
Taxicab drivers and applicants would be responsible to pay thecostof their training program - currently that cost through the City of Mississauga is approximately $50000
Customization of the Mississauga training program for Bramptons purposeswould be developed over the summer and fail 2009 with a potential start date in October 2009
Robbery Prevention (optional)
The City of Mississauga has developed a 3-hour robbery prevention program for taxicab drivers in co-operation with Peel Regional Police The program is designed to assist taxicab drivers in recognizing the risk factors in taxicab robberies and indealing effectively with robberies and transportation fraud Taxicab drivers are also informed of the procedures of the Peel Regional Police Central Robbery Bureau and the Forensic Identification Services
The program also includes providing taxicab drivers with a robbery prevention kit which1 includes decals to be placed on the door windows of the taxicabs that assist in directing the passenger to the appropriate door for entry and to inform the passenger of the robbery prevention program
Staff recommends that this course be considered an optional component of the training program Taxicab drivers would be responsible to pay the course cost of approximately $5000
Conclusion
Staff recommends that a formal training program for taxicab drivers be implemented as described in this report The training provided would facilitate a consistent level of service across the taxicab industry in Brampton and would address the concerns raised during the public consultation process with respect to transporting persons with disabilities
The training courses that would be delivered by the City of Mississauga on behalf of the City of Brampton would be customized for the City of Bramptons requirements However the longer-term goal may be the development and delivery of a built in Brampton Taxicab DriverTraining Program Therefore it is recommended that staff be directed to undertake a study to determine the feasibility of developing and providing comprehensive taxicab driver training by the City of Brampton
APPENDIX A - 5
E2--M-
Concur
Original Signed By Original Signed By
Peter Honeyborne Katpzammit Acting Director Enforcement ^Commissioner ofCorporate Services and By-law Services
APPENDIX B -1
pound2-lS
bdquobdquobdquo BRAMPTON ReportLmn7a Flower City
Taxicab Advisory Committee Committee of the Council of
The Corporation of the City of Brampton
Date April 302010 Taxlcab Advisorv Comtradettee File W92 Date ^^ 10200 Subject Taxicab Driver Training Program Implementation
Contact Cliff Sherman Manager - Licensing Enforcement Enforcement and By-law Services Corporate Services Department (905-458-3424 X103)
Overview
bull In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC)
bull Training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
bull On October 10 2009 Council approved the recommendation of the TRC and an amendment to the Licensing By-law 1-2002 as amended regarding a training program as described in the report comprised of 3 components Customer Service Sensitivity Training and Defensive Driving
bull This report is written further to discussions and concerns at the March 8 2010 Taxicab Advisory Committee meeting regarding the requirements of the Taxicab Driver Training Program to clarify the content of the new program and where equivalencies may be accepted for individual components
bull A further report is to be prepared to finalize previously identified matters from the March 8 2010 Taxicab Advisory Committee meeting or any other subsequent meetings
Recommendations
1 That the report dated April 30 2010 from Cliff Sherman Manager - Licensing Enforcement Enforcement and By-law Services Corporate Services re Taxicab Driver Training Program Implementation be received and
APPENDIX B - 2
62-t 2 That taxicab drivers licensed as of May 2010 be directed to submit
documentation to the Manager - Licensing Enforcement forevaluation to determine where an equivalency may be applied to exemptthe driver from specific components of the Taxicab Driver Training Program
Background
In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC)
Training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
On October 10 2009 Council approved the recommendation of the TRC and an amendment to the Licensing By-law further to a staff report dated May 252009 (Appendix C attached) The 3 components of the programs (Customer Service Sensitivity Training and Defensive Driving) are detailed later in this report
The training program was discussed at the March 8 2010 Taxicab Advisory Committee meeting and a number of issues were raised (see Appendix A attached)
Current Situation
Effective November 92009 in accordance with Licensing By-law 1-2001 as amended by By-law 323-2009 every applicant for a taxicab drivers license (new-ofrenewal) is required to provide to the satisfaction of the License Issuer proof of completion of a driver training program approved by the License Issuer The rationale behind a comprehensive training program was that the training would facilitate an improved level of service in the taxicab industry in Brampton
Currently the City of Brampton has established a partnership with the City of Mississauga to provide a customized training program for Brampton drivers at their Mobile License Training Centre The Town of Oakville has a similar partnership for their taxicab drivers
APPENDIX B - 3
ei-n
Brampton Taxicab Drivers License Requirements
The requirements for training for applicants to obtain a City of Brampton Drivers License are as follows
bull New Applicants - must attend a 3-day training program and successfully complete pass a written test
bull Applicants for Renewal Licenses - must attend and complete the 3-day training program exceptwhere an equivalency training program previously taken has been approved as one of the training components required
Upon successful completion of the training program and a written test for new applicants a certificate is issued to the applicant The certificate is to be provided to the City of Brampton License Issuer in order for a City of Brampton drivers license to be issued
Applicants for renewal licenses are not required to pass the written test
Taxicab Driver Training Program
The 3-day comprehensive training program that is administered by the City of Mississauga for the City of Brampton includes the following components
Day 1 Orientation - New Applicants
bull A brief overview of the taxicab industry and how it relates to the applicant bull Review and examination of Bramptons Licensing By-law 1-2002 as amended
as it pertains to the licensing of taxicabs and specifically Schedule M-5 including any related issues and the expectations of the driver ie requirements of the driver (accessible taxicab driver and regular taxicab) through the application process and once the applicant is licensed vehicle markings required equipment (in-car surveillance camera emergency lightsystem valid propane sticker etc) vehicle standards meter requirements mandatory vehicle inspection information license renewals tariff card and trip records driver duties and conduct taxi stand rules refusing a customer discrimination priority list information threshold policy
bull Customer Service - dealing with members of the public and providing exceptional customer service actions and body language language essentials points of interests in the City of Brampton
bull Drive safe strategies risk awareness and avoidance robbery prevention
bdquo |P APPENDIX B-4
bull Examination procedure - what the applicant can expect City of Brampton street guide (how to use - in-class practice) group activities
bull Discussions concerning operation of a taxicab in and around Pearson International Airport
In regards to existing licensed drivers the Orientation course deals with thesame topics and issues listed above with the exception of the examination preparation and street guide components Since existing licensed drivers can be expected to have knowledge of these topics and are not required to take the written examination these topicsare not covered
Day 2 - Sensitivity
This component focuses on the issues pertaining to persons with disabilities The topics covered and training provided is as follows
Disabilities - nature and types etc
Review of the by-law requirements to meet the needs of persons with disabilities
Sensitizing drivers to the needs of persons with disabilities Rights of persons with disabilities under the laws Emergency procedures
Language and communication tips to assist a person with a disability
A review of various case studies
Accommodating assistive dogs Hands-on training and practice in securing devices for connecting wheelchairs scooters etc
Day 3 - Defensive Driving
This component focuses entirely on defensive driving and the safety of the taxicab driver when operating the taxicab The topics covered and training provided are as follows
Defensive driving and preventable collisions
Expectations of taxicab drivers
The 6 keys to defensive driving The aggressive driver versus the distracted driver
Stress relief
Becoming and being Road wise Driving in different weather conditions
Driving facts and myths
APPENDIX B - 5
bull Vehicle maintenance
bull Road sense versus common sense
bull Speeding - SPEED thrills but kills
Equivalencies which may exempt a driver from a specific component of the program
Staff recognizes that there are applicants who have taken similar training courses in the past and exemptions to the training requirements have been made A number of applicants have received training either through another municipality or private company that is accepted and considered equivalent to the program offered by the City of Mississauga For example if a new applicant has taken the taxicab training program offered by the Cityof Toronto she is not be required to complete the sensitivityor defensive driving training components but is required to successfully complete the orientation training and written exam for Brampton in order to receive a license
There are several training coursesprograms that are recognized and accepted by the City of Brampton (and the Cityof Mississauga) to meet the training requirements to receive a City of Brampton Drivers License (see Appendix B attached) In the event an applicant has taken training previously and is not listed or recognized in Appendix B the applicant may submiHhe course content to the Manager of Licensing Enforcement for review and consideration Currently staff in conjunction with the City of Mississauga is reviewing the course content for the Ontario Public Transit Associate (OPTA) Accessibility Customer Service Training course for possible approval and acceptance as a recognized equivalency for the sensitivity training requirement
Currently there is no time expiry for an applicant that has taken an approved equivalent course with another municipality or private companyagency The matter of refresher training requirements will be the subject of a report to the Taxicab Advisory Committee in the future
Conclusion
Further reports are forthcoming to address issues previously identified at the March 8 2010 Taxicab Advisory Committee and will also address any training issues identified in subsequent meetings
APPENDIX B - 6
EI-lO
Dave Wilson KaSfov Zammit
Director of Enforcement and By-Law Services Commissioner of Corporate Services
Appendices
Appendix A Extract from Minutes of Taxicab Advisory Committee Meeting of March 8 2010
Appendix B Equivalencies for Components of Taxicab DriverTraining Program Appendix C Report dated May 252009 - Taxicab Driver Training
Report authored by James Komfehl Project Supervisor Service Standards Enforcement and By-Law Services
APPENDIX B - 7 E1-2J
Appendix A
Extract from Minutes of Taxicab Advisory Committee Meeting - March 82010
E 2 Presentation by Dave Wilson Director of Enforcement and By-law Services Corporate Services re Status of Implementation of Driver Training Program
Dave Wilson distributed the information sheet on the Taxicab Driver
Training outlining the components and costs for each for the program which is provided through a contracted service with the Cityof Mississauga He noted that 6 current drivers have completed the training 3 of whom have sent positive messages 6 applicants for new drivers licenses are currently registered
Committee discussion included
bull Refresher training o No testing should be required o 5 years would be a reasonable time frame o 1-day program
Request to recognize past training and years of experience The Orientation component is not a good use of a drivers time if heshe is already licensed Drivers who are licensed to drive accessible taxicabs under contract to
TransHelp have already taken sensitivity training and should not be required to repeat Suggestions that current drivers be permitted a 3 year period of which to complete the training Training should target drivers who need specific assistance Cost of training is excessive - one day refresher for $100 would be reasonable
Providing a Brampton in-house program Taxicab staff already train accessible drivers - use this resource as well
Requirement for a person who receives a plate The need for a person to take training if heshe is the recipient of a taxicab plate eg original plate owner deceased Exemption from the training requirement for a person who has a taxicab owners license but does not drive Training already provided by the industry Use of video to replace need for in-person attendance Possibility of standard or provincial training
APPENDIX B - 8e2-2ishy
Staff clarified that
bull The provision of the training through the contracted service with Mississauga is an interim solution and as directed by Council staff will be reporting on the development of an in-house program
bull There is currently no requirement for refresher training however as directed by Council this will be the subject of a future report to TAC
bull Previous training or components thereof is accepted if provided by a municipalityauthority whose program is recognized by Mississauga It was also noted that under the new training requirement current drivers are not required to pass any testing
The following motion was considered
TC012-2010 That the verbal presentation and written information outlined below by Dave Wilson Director of Enforcement and By-law Services Corporate Services to the Taxicab Advisory Committee meeting of March 8 2010 re Status of Implementation of Driver Training Program be received
Licensing Process Explained (new and renewal of licenses Successful Applicants Unsuccessful Applicants Threshold Appeal Taxicab Drivers Training Class Outline Feedback from drivers who have completed the required training Licence and Training fees
Carried
APPENDIX B - 9 s-L-n
Appendix B
Equivalencies for Components of Taxicab Driver Training Program
Defensive
Notes Orientation Driving Sensitivity
Proof of attending courses such City of Oshawa as certificate of completion NO YES NO
Must provide valid Toronto License (Training completed
City of Toronto every 3 years) NO YES YES
Proof of attending courses such City of Vancouver as certificate of completion NO YES YES
City of Vaughan NO NO NO
Ontario Safety League Defensive Driving Certificate (DDC) Certificate of completion NO YES NO
The Training Material needs to be OTEC Accessible reviewed by Manager prior to Training acceptance or denial NO NO NO
Professional Driver
Improvement Course (PDIC) NO YES No
Training does not focus on taxi Region of Peel Trans van transportation or sedan
Help Authority transportation NO NO NO
Those qualified to instruct the Ontario
Safety League Defensive Driving Proof of qualifications NO YES NO
Proof of attending courses such Town of Pickering as certificate of completion NO YES NO
ex-iM-
Appendix C
Equivalencies for Components of Taxicab Driver Training Program (as of Feb 162011)
Any course not listed may be submitted to the License Issuer for consideration
Orientation Defensive
Location or Institution Notes Customer Sensitivity Driving
Service
City of Hamilton (Business Skills College Proof of attending courses such as Taxi Academy) certificate of completion NO YES NO
Proof of attending courses such asCityof Oshawa (Durham College)
certificate of completion NO NO YES
Must provide valid Toronto LicenseCity of Toronto
(Training completed every 3 years) NO YES YES
Proof of attending courses such asCity of Vancouver (Justice Institute of BC)
certificate of completion NO YES YES
The Vaughan training program mirrors City of Vaughan
that offered by Mississauga NO YES YES
Drive Wise Advance Driver Education Proof of attending courses such as Program certificate of completion NO NO YES
Ontario Safety League Defensive Driving Certificate of completion
Certificate (DDC) NO NO YES
Neither the In Class or On LineOTEC Accessible Customer Service
training is to the standard of that NO NO NOTraining - In Class or On Line offered through current program
Professional Driver Improvement Course Proof of attending courses such as (PDIC) certificate of completion NO NO YES
Training does not focus on taxi vanRegion of Peel Transhelp Authority NO NO NO
transportation or sedan transportation
Ontario Safety League Defensive Driving Proof of attending courses such as - Qualified Instructors certificate of completion NO NO YES
Town of Markham (Business Skills Proof of attending courses such as College Taxi Academy) certificate of completion NO YES YES
Town of Pickering Proof of attending courses such as certificate of completion NO NO YES
APPENDIX A-4
52-12
It is suggested that there may be value in requiring drivers to take a less-intensive refresher course every V years Consideration of that requirement may be a matter to be considered by the Taxicab Advisory Committee
Exemptions would be considered for driversapplicants who provide evidence thatthe required component of training has been completed (eg provided by another municipality) within the prior four years
Taxicab drivers and applicants would be responsible to pay thecostof their training program - currently that cost through the City of Mississauga is approximately $50000
Customization of the Mississauga training program for Bramptons purposeswould be developed over the summer and fail 2009 with a potential start date in October 2009
Robbery Prevention (optional)
The City of Mississauga has developed a 3-hour robbery prevention program for taxicab drivers in co-operation with Peel Regional Police The program is designed to assist taxicab drivers in recognizing the risk factors in taxicab robberies and indealing effectively with robberies and transportation fraud Taxicab drivers are also informed of the procedures of the Peel Regional Police Central Robbery Bureau and the Forensic Identification Services
The program also includes providing taxicab drivers with a robbery prevention kit which1 includes decals to be placed on the door windows of the taxicabs that assist in directing the passenger to the appropriate door for entry and to inform the passenger of the robbery prevention program
Staff recommends that this course be considered an optional component of the training program Taxicab drivers would be responsible to pay the course cost of approximately $5000
Conclusion
Staff recommends that a formal training program for taxicab drivers be implemented as described in this report The training provided would facilitate a consistent level of service across the taxicab industry in Brampton and would address the concerns raised during the public consultation process with respect to transporting persons with disabilities
The training courses that would be delivered by the City of Mississauga on behalf of the City of Brampton would be customized for the City of Bramptons requirements However the longer-term goal may be the development and delivery of a built in Brampton Taxicab DriverTraining Program Therefore it is recommended that staff be directed to undertake a study to determine the feasibility of developing and providing comprehensive taxicab driver training by the City of Brampton
APPENDIX A - 5
E2--M-
Concur
Original Signed By Original Signed By
Peter Honeyborne Katpzammit Acting Director Enforcement ^Commissioner ofCorporate Services and By-law Services
APPENDIX B -1
pound2-lS
bdquobdquobdquo BRAMPTON ReportLmn7a Flower City
Taxicab Advisory Committee Committee of the Council of
The Corporation of the City of Brampton
Date April 302010 Taxlcab Advisorv Comtradettee File W92 Date ^^ 10200 Subject Taxicab Driver Training Program Implementation
Contact Cliff Sherman Manager - Licensing Enforcement Enforcement and By-law Services Corporate Services Department (905-458-3424 X103)
Overview
bull In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC)
bull Training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
bull On October 10 2009 Council approved the recommendation of the TRC and an amendment to the Licensing By-law 1-2002 as amended regarding a training program as described in the report comprised of 3 components Customer Service Sensitivity Training and Defensive Driving
bull This report is written further to discussions and concerns at the March 8 2010 Taxicab Advisory Committee meeting regarding the requirements of the Taxicab Driver Training Program to clarify the content of the new program and where equivalencies may be accepted for individual components
bull A further report is to be prepared to finalize previously identified matters from the March 8 2010 Taxicab Advisory Committee meeting or any other subsequent meetings
Recommendations
1 That the report dated April 30 2010 from Cliff Sherman Manager - Licensing Enforcement Enforcement and By-law Services Corporate Services re Taxicab Driver Training Program Implementation be received and
APPENDIX B - 2
62-t 2 That taxicab drivers licensed as of May 2010 be directed to submit
documentation to the Manager - Licensing Enforcement forevaluation to determine where an equivalency may be applied to exemptthe driver from specific components of the Taxicab Driver Training Program
Background
In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC)
Training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
On October 10 2009 Council approved the recommendation of the TRC and an amendment to the Licensing By-law further to a staff report dated May 252009 (Appendix C attached) The 3 components of the programs (Customer Service Sensitivity Training and Defensive Driving) are detailed later in this report
The training program was discussed at the March 8 2010 Taxicab Advisory Committee meeting and a number of issues were raised (see Appendix A attached)
Current Situation
Effective November 92009 in accordance with Licensing By-law 1-2001 as amended by By-law 323-2009 every applicant for a taxicab drivers license (new-ofrenewal) is required to provide to the satisfaction of the License Issuer proof of completion of a driver training program approved by the License Issuer The rationale behind a comprehensive training program was that the training would facilitate an improved level of service in the taxicab industry in Brampton
Currently the City of Brampton has established a partnership with the City of Mississauga to provide a customized training program for Brampton drivers at their Mobile License Training Centre The Town of Oakville has a similar partnership for their taxicab drivers
APPENDIX B - 3
ei-n
Brampton Taxicab Drivers License Requirements
The requirements for training for applicants to obtain a City of Brampton Drivers License are as follows
bull New Applicants - must attend a 3-day training program and successfully complete pass a written test
bull Applicants for Renewal Licenses - must attend and complete the 3-day training program exceptwhere an equivalency training program previously taken has been approved as one of the training components required
Upon successful completion of the training program and a written test for new applicants a certificate is issued to the applicant The certificate is to be provided to the City of Brampton License Issuer in order for a City of Brampton drivers license to be issued
Applicants for renewal licenses are not required to pass the written test
Taxicab Driver Training Program
The 3-day comprehensive training program that is administered by the City of Mississauga for the City of Brampton includes the following components
Day 1 Orientation - New Applicants
bull A brief overview of the taxicab industry and how it relates to the applicant bull Review and examination of Bramptons Licensing By-law 1-2002 as amended
as it pertains to the licensing of taxicabs and specifically Schedule M-5 including any related issues and the expectations of the driver ie requirements of the driver (accessible taxicab driver and regular taxicab) through the application process and once the applicant is licensed vehicle markings required equipment (in-car surveillance camera emergency lightsystem valid propane sticker etc) vehicle standards meter requirements mandatory vehicle inspection information license renewals tariff card and trip records driver duties and conduct taxi stand rules refusing a customer discrimination priority list information threshold policy
bull Customer Service - dealing with members of the public and providing exceptional customer service actions and body language language essentials points of interests in the City of Brampton
bull Drive safe strategies risk awareness and avoidance robbery prevention
bdquo |P APPENDIX B-4
bull Examination procedure - what the applicant can expect City of Brampton street guide (how to use - in-class practice) group activities
bull Discussions concerning operation of a taxicab in and around Pearson International Airport
In regards to existing licensed drivers the Orientation course deals with thesame topics and issues listed above with the exception of the examination preparation and street guide components Since existing licensed drivers can be expected to have knowledge of these topics and are not required to take the written examination these topicsare not covered
Day 2 - Sensitivity
This component focuses on the issues pertaining to persons with disabilities The topics covered and training provided is as follows
Disabilities - nature and types etc
Review of the by-law requirements to meet the needs of persons with disabilities
Sensitizing drivers to the needs of persons with disabilities Rights of persons with disabilities under the laws Emergency procedures
Language and communication tips to assist a person with a disability
A review of various case studies
Accommodating assistive dogs Hands-on training and practice in securing devices for connecting wheelchairs scooters etc
Day 3 - Defensive Driving
This component focuses entirely on defensive driving and the safety of the taxicab driver when operating the taxicab The topics covered and training provided are as follows
Defensive driving and preventable collisions
Expectations of taxicab drivers
The 6 keys to defensive driving The aggressive driver versus the distracted driver
Stress relief
Becoming and being Road wise Driving in different weather conditions
Driving facts and myths
APPENDIX B - 5
bull Vehicle maintenance
bull Road sense versus common sense
bull Speeding - SPEED thrills but kills
Equivalencies which may exempt a driver from a specific component of the program
Staff recognizes that there are applicants who have taken similar training courses in the past and exemptions to the training requirements have been made A number of applicants have received training either through another municipality or private company that is accepted and considered equivalent to the program offered by the City of Mississauga For example if a new applicant has taken the taxicab training program offered by the Cityof Toronto she is not be required to complete the sensitivityor defensive driving training components but is required to successfully complete the orientation training and written exam for Brampton in order to receive a license
There are several training coursesprograms that are recognized and accepted by the City of Brampton (and the Cityof Mississauga) to meet the training requirements to receive a City of Brampton Drivers License (see Appendix B attached) In the event an applicant has taken training previously and is not listed or recognized in Appendix B the applicant may submiHhe course content to the Manager of Licensing Enforcement for review and consideration Currently staff in conjunction with the City of Mississauga is reviewing the course content for the Ontario Public Transit Associate (OPTA) Accessibility Customer Service Training course for possible approval and acceptance as a recognized equivalency for the sensitivity training requirement
Currently there is no time expiry for an applicant that has taken an approved equivalent course with another municipality or private companyagency The matter of refresher training requirements will be the subject of a report to the Taxicab Advisory Committee in the future
Conclusion
Further reports are forthcoming to address issues previously identified at the March 8 2010 Taxicab Advisory Committee and will also address any training issues identified in subsequent meetings
APPENDIX B - 6
EI-lO
Dave Wilson KaSfov Zammit
Director of Enforcement and By-Law Services Commissioner of Corporate Services
Appendices
Appendix A Extract from Minutes of Taxicab Advisory Committee Meeting of March 8 2010
Appendix B Equivalencies for Components of Taxicab DriverTraining Program Appendix C Report dated May 252009 - Taxicab Driver Training
Report authored by James Komfehl Project Supervisor Service Standards Enforcement and By-Law Services
APPENDIX B - 7 E1-2J
Appendix A
Extract from Minutes of Taxicab Advisory Committee Meeting - March 82010
E 2 Presentation by Dave Wilson Director of Enforcement and By-law Services Corporate Services re Status of Implementation of Driver Training Program
Dave Wilson distributed the information sheet on the Taxicab Driver
Training outlining the components and costs for each for the program which is provided through a contracted service with the Cityof Mississauga He noted that 6 current drivers have completed the training 3 of whom have sent positive messages 6 applicants for new drivers licenses are currently registered
Committee discussion included
bull Refresher training o No testing should be required o 5 years would be a reasonable time frame o 1-day program
Request to recognize past training and years of experience The Orientation component is not a good use of a drivers time if heshe is already licensed Drivers who are licensed to drive accessible taxicabs under contract to
TransHelp have already taken sensitivity training and should not be required to repeat Suggestions that current drivers be permitted a 3 year period of which to complete the training Training should target drivers who need specific assistance Cost of training is excessive - one day refresher for $100 would be reasonable
Providing a Brampton in-house program Taxicab staff already train accessible drivers - use this resource as well
Requirement for a person who receives a plate The need for a person to take training if heshe is the recipient of a taxicab plate eg original plate owner deceased Exemption from the training requirement for a person who has a taxicab owners license but does not drive Training already provided by the industry Use of video to replace need for in-person attendance Possibility of standard or provincial training
APPENDIX B - 8e2-2ishy
Staff clarified that
bull The provision of the training through the contracted service with Mississauga is an interim solution and as directed by Council staff will be reporting on the development of an in-house program
bull There is currently no requirement for refresher training however as directed by Council this will be the subject of a future report to TAC
bull Previous training or components thereof is accepted if provided by a municipalityauthority whose program is recognized by Mississauga It was also noted that under the new training requirement current drivers are not required to pass any testing
The following motion was considered
TC012-2010 That the verbal presentation and written information outlined below by Dave Wilson Director of Enforcement and By-law Services Corporate Services to the Taxicab Advisory Committee meeting of March 8 2010 re Status of Implementation of Driver Training Program be received
Licensing Process Explained (new and renewal of licenses Successful Applicants Unsuccessful Applicants Threshold Appeal Taxicab Drivers Training Class Outline Feedback from drivers who have completed the required training Licence and Training fees
Carried
APPENDIX B - 9 s-L-n
Appendix B
Equivalencies for Components of Taxicab Driver Training Program
Defensive
Notes Orientation Driving Sensitivity
Proof of attending courses such City of Oshawa as certificate of completion NO YES NO
Must provide valid Toronto License (Training completed
City of Toronto every 3 years) NO YES YES
Proof of attending courses such City of Vancouver as certificate of completion NO YES YES
City of Vaughan NO NO NO
Ontario Safety League Defensive Driving Certificate (DDC) Certificate of completion NO YES NO
The Training Material needs to be OTEC Accessible reviewed by Manager prior to Training acceptance or denial NO NO NO
Professional Driver
Improvement Course (PDIC) NO YES No
Training does not focus on taxi Region of Peel Trans van transportation or sedan
Help Authority transportation NO NO NO
Those qualified to instruct the Ontario
Safety League Defensive Driving Proof of qualifications NO YES NO
Proof of attending courses such Town of Pickering as certificate of completion NO YES NO
ex-iM-
Appendix C
Equivalencies for Components of Taxicab Driver Training Program (as of Feb 162011)
Any course not listed may be submitted to the License Issuer for consideration
Orientation Defensive
Location or Institution Notes Customer Sensitivity Driving
Service
City of Hamilton (Business Skills College Proof of attending courses such as Taxi Academy) certificate of completion NO YES NO
Proof of attending courses such asCityof Oshawa (Durham College)
certificate of completion NO NO YES
Must provide valid Toronto LicenseCity of Toronto
(Training completed every 3 years) NO YES YES
Proof of attending courses such asCity of Vancouver (Justice Institute of BC)
certificate of completion NO YES YES
The Vaughan training program mirrors City of Vaughan
that offered by Mississauga NO YES YES
Drive Wise Advance Driver Education Proof of attending courses such as Program certificate of completion NO NO YES
Ontario Safety League Defensive Driving Certificate of completion
Certificate (DDC) NO NO YES
Neither the In Class or On LineOTEC Accessible Customer Service
training is to the standard of that NO NO NOTraining - In Class or On Line offered through current program
Professional Driver Improvement Course Proof of attending courses such as (PDIC) certificate of completion NO NO YES
Training does not focus on taxi vanRegion of Peel Transhelp Authority NO NO NO
transportation or sedan transportation
Ontario Safety League Defensive Driving Proof of attending courses such as - Qualified Instructors certificate of completion NO NO YES
Town of Markham (Business Skills Proof of attending courses such as College Taxi Academy) certificate of completion NO YES YES
Town of Pickering Proof of attending courses such as certificate of completion NO NO YES
APPENDIX A - 5
E2--M-
Concur
Original Signed By Original Signed By
Peter Honeyborne Katpzammit Acting Director Enforcement ^Commissioner ofCorporate Services and By-law Services
APPENDIX B -1
pound2-lS
bdquobdquobdquo BRAMPTON ReportLmn7a Flower City
Taxicab Advisory Committee Committee of the Council of
The Corporation of the City of Brampton
Date April 302010 Taxlcab Advisorv Comtradettee File W92 Date ^^ 10200 Subject Taxicab Driver Training Program Implementation
Contact Cliff Sherman Manager - Licensing Enforcement Enforcement and By-law Services Corporate Services Department (905-458-3424 X103)
Overview
bull In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC)
bull Training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
bull On October 10 2009 Council approved the recommendation of the TRC and an amendment to the Licensing By-law 1-2002 as amended regarding a training program as described in the report comprised of 3 components Customer Service Sensitivity Training and Defensive Driving
bull This report is written further to discussions and concerns at the March 8 2010 Taxicab Advisory Committee meeting regarding the requirements of the Taxicab Driver Training Program to clarify the content of the new program and where equivalencies may be accepted for individual components
bull A further report is to be prepared to finalize previously identified matters from the March 8 2010 Taxicab Advisory Committee meeting or any other subsequent meetings
Recommendations
1 That the report dated April 30 2010 from Cliff Sherman Manager - Licensing Enforcement Enforcement and By-law Services Corporate Services re Taxicab Driver Training Program Implementation be received and
APPENDIX B - 2
62-t 2 That taxicab drivers licensed as of May 2010 be directed to submit
documentation to the Manager - Licensing Enforcement forevaluation to determine where an equivalency may be applied to exemptthe driver from specific components of the Taxicab Driver Training Program
Background
In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC)
Training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
On October 10 2009 Council approved the recommendation of the TRC and an amendment to the Licensing By-law further to a staff report dated May 252009 (Appendix C attached) The 3 components of the programs (Customer Service Sensitivity Training and Defensive Driving) are detailed later in this report
The training program was discussed at the March 8 2010 Taxicab Advisory Committee meeting and a number of issues were raised (see Appendix A attached)
Current Situation
Effective November 92009 in accordance with Licensing By-law 1-2001 as amended by By-law 323-2009 every applicant for a taxicab drivers license (new-ofrenewal) is required to provide to the satisfaction of the License Issuer proof of completion of a driver training program approved by the License Issuer The rationale behind a comprehensive training program was that the training would facilitate an improved level of service in the taxicab industry in Brampton
Currently the City of Brampton has established a partnership with the City of Mississauga to provide a customized training program for Brampton drivers at their Mobile License Training Centre The Town of Oakville has a similar partnership for their taxicab drivers
APPENDIX B - 3
ei-n
Brampton Taxicab Drivers License Requirements
The requirements for training for applicants to obtain a City of Brampton Drivers License are as follows
bull New Applicants - must attend a 3-day training program and successfully complete pass a written test
bull Applicants for Renewal Licenses - must attend and complete the 3-day training program exceptwhere an equivalency training program previously taken has been approved as one of the training components required
Upon successful completion of the training program and a written test for new applicants a certificate is issued to the applicant The certificate is to be provided to the City of Brampton License Issuer in order for a City of Brampton drivers license to be issued
Applicants for renewal licenses are not required to pass the written test
Taxicab Driver Training Program
The 3-day comprehensive training program that is administered by the City of Mississauga for the City of Brampton includes the following components
Day 1 Orientation - New Applicants
bull A brief overview of the taxicab industry and how it relates to the applicant bull Review and examination of Bramptons Licensing By-law 1-2002 as amended
as it pertains to the licensing of taxicabs and specifically Schedule M-5 including any related issues and the expectations of the driver ie requirements of the driver (accessible taxicab driver and regular taxicab) through the application process and once the applicant is licensed vehicle markings required equipment (in-car surveillance camera emergency lightsystem valid propane sticker etc) vehicle standards meter requirements mandatory vehicle inspection information license renewals tariff card and trip records driver duties and conduct taxi stand rules refusing a customer discrimination priority list information threshold policy
bull Customer Service - dealing with members of the public and providing exceptional customer service actions and body language language essentials points of interests in the City of Brampton
bull Drive safe strategies risk awareness and avoidance robbery prevention
bdquo |P APPENDIX B-4
bull Examination procedure - what the applicant can expect City of Brampton street guide (how to use - in-class practice) group activities
bull Discussions concerning operation of a taxicab in and around Pearson International Airport
In regards to existing licensed drivers the Orientation course deals with thesame topics and issues listed above with the exception of the examination preparation and street guide components Since existing licensed drivers can be expected to have knowledge of these topics and are not required to take the written examination these topicsare not covered
Day 2 - Sensitivity
This component focuses on the issues pertaining to persons with disabilities The topics covered and training provided is as follows
Disabilities - nature and types etc
Review of the by-law requirements to meet the needs of persons with disabilities
Sensitizing drivers to the needs of persons with disabilities Rights of persons with disabilities under the laws Emergency procedures
Language and communication tips to assist a person with a disability
A review of various case studies
Accommodating assistive dogs Hands-on training and practice in securing devices for connecting wheelchairs scooters etc
Day 3 - Defensive Driving
This component focuses entirely on defensive driving and the safety of the taxicab driver when operating the taxicab The topics covered and training provided are as follows
Defensive driving and preventable collisions
Expectations of taxicab drivers
The 6 keys to defensive driving The aggressive driver versus the distracted driver
Stress relief
Becoming and being Road wise Driving in different weather conditions
Driving facts and myths
APPENDIX B - 5
bull Vehicle maintenance
bull Road sense versus common sense
bull Speeding - SPEED thrills but kills
Equivalencies which may exempt a driver from a specific component of the program
Staff recognizes that there are applicants who have taken similar training courses in the past and exemptions to the training requirements have been made A number of applicants have received training either through another municipality or private company that is accepted and considered equivalent to the program offered by the City of Mississauga For example if a new applicant has taken the taxicab training program offered by the Cityof Toronto she is not be required to complete the sensitivityor defensive driving training components but is required to successfully complete the orientation training and written exam for Brampton in order to receive a license
There are several training coursesprograms that are recognized and accepted by the City of Brampton (and the Cityof Mississauga) to meet the training requirements to receive a City of Brampton Drivers License (see Appendix B attached) In the event an applicant has taken training previously and is not listed or recognized in Appendix B the applicant may submiHhe course content to the Manager of Licensing Enforcement for review and consideration Currently staff in conjunction with the City of Mississauga is reviewing the course content for the Ontario Public Transit Associate (OPTA) Accessibility Customer Service Training course for possible approval and acceptance as a recognized equivalency for the sensitivity training requirement
Currently there is no time expiry for an applicant that has taken an approved equivalent course with another municipality or private companyagency The matter of refresher training requirements will be the subject of a report to the Taxicab Advisory Committee in the future
Conclusion
Further reports are forthcoming to address issues previously identified at the March 8 2010 Taxicab Advisory Committee and will also address any training issues identified in subsequent meetings
APPENDIX B - 6
EI-lO
Dave Wilson KaSfov Zammit
Director of Enforcement and By-Law Services Commissioner of Corporate Services
Appendices
Appendix A Extract from Minutes of Taxicab Advisory Committee Meeting of March 8 2010
Appendix B Equivalencies for Components of Taxicab DriverTraining Program Appendix C Report dated May 252009 - Taxicab Driver Training
Report authored by James Komfehl Project Supervisor Service Standards Enforcement and By-Law Services
APPENDIX B - 7 E1-2J
Appendix A
Extract from Minutes of Taxicab Advisory Committee Meeting - March 82010
E 2 Presentation by Dave Wilson Director of Enforcement and By-law Services Corporate Services re Status of Implementation of Driver Training Program
Dave Wilson distributed the information sheet on the Taxicab Driver
Training outlining the components and costs for each for the program which is provided through a contracted service with the Cityof Mississauga He noted that 6 current drivers have completed the training 3 of whom have sent positive messages 6 applicants for new drivers licenses are currently registered
Committee discussion included
bull Refresher training o No testing should be required o 5 years would be a reasonable time frame o 1-day program
Request to recognize past training and years of experience The Orientation component is not a good use of a drivers time if heshe is already licensed Drivers who are licensed to drive accessible taxicabs under contract to
TransHelp have already taken sensitivity training and should not be required to repeat Suggestions that current drivers be permitted a 3 year period of which to complete the training Training should target drivers who need specific assistance Cost of training is excessive - one day refresher for $100 would be reasonable
Providing a Brampton in-house program Taxicab staff already train accessible drivers - use this resource as well
Requirement for a person who receives a plate The need for a person to take training if heshe is the recipient of a taxicab plate eg original plate owner deceased Exemption from the training requirement for a person who has a taxicab owners license but does not drive Training already provided by the industry Use of video to replace need for in-person attendance Possibility of standard or provincial training
APPENDIX B - 8e2-2ishy
Staff clarified that
bull The provision of the training through the contracted service with Mississauga is an interim solution and as directed by Council staff will be reporting on the development of an in-house program
bull There is currently no requirement for refresher training however as directed by Council this will be the subject of a future report to TAC
bull Previous training or components thereof is accepted if provided by a municipalityauthority whose program is recognized by Mississauga It was also noted that under the new training requirement current drivers are not required to pass any testing
The following motion was considered
TC012-2010 That the verbal presentation and written information outlined below by Dave Wilson Director of Enforcement and By-law Services Corporate Services to the Taxicab Advisory Committee meeting of March 8 2010 re Status of Implementation of Driver Training Program be received
Licensing Process Explained (new and renewal of licenses Successful Applicants Unsuccessful Applicants Threshold Appeal Taxicab Drivers Training Class Outline Feedback from drivers who have completed the required training Licence and Training fees
Carried
APPENDIX B - 9 s-L-n
Appendix B
Equivalencies for Components of Taxicab Driver Training Program
Defensive
Notes Orientation Driving Sensitivity
Proof of attending courses such City of Oshawa as certificate of completion NO YES NO
Must provide valid Toronto License (Training completed
City of Toronto every 3 years) NO YES YES
Proof of attending courses such City of Vancouver as certificate of completion NO YES YES
City of Vaughan NO NO NO
Ontario Safety League Defensive Driving Certificate (DDC) Certificate of completion NO YES NO
The Training Material needs to be OTEC Accessible reviewed by Manager prior to Training acceptance or denial NO NO NO
Professional Driver
Improvement Course (PDIC) NO YES No
Training does not focus on taxi Region of Peel Trans van transportation or sedan
Help Authority transportation NO NO NO
Those qualified to instruct the Ontario
Safety League Defensive Driving Proof of qualifications NO YES NO
Proof of attending courses such Town of Pickering as certificate of completion NO YES NO
ex-iM-
Appendix C
Equivalencies for Components of Taxicab Driver Training Program (as of Feb 162011)
Any course not listed may be submitted to the License Issuer for consideration
Orientation Defensive
Location or Institution Notes Customer Sensitivity Driving
Service
City of Hamilton (Business Skills College Proof of attending courses such as Taxi Academy) certificate of completion NO YES NO
Proof of attending courses such asCityof Oshawa (Durham College)
certificate of completion NO NO YES
Must provide valid Toronto LicenseCity of Toronto
(Training completed every 3 years) NO YES YES
Proof of attending courses such asCity of Vancouver (Justice Institute of BC)
certificate of completion NO YES YES
The Vaughan training program mirrors City of Vaughan
that offered by Mississauga NO YES YES
Drive Wise Advance Driver Education Proof of attending courses such as Program certificate of completion NO NO YES
Ontario Safety League Defensive Driving Certificate of completion
Certificate (DDC) NO NO YES
Neither the In Class or On LineOTEC Accessible Customer Service
training is to the standard of that NO NO NOTraining - In Class or On Line offered through current program
Professional Driver Improvement Course Proof of attending courses such as (PDIC) certificate of completion NO NO YES
Training does not focus on taxi vanRegion of Peel Transhelp Authority NO NO NO
transportation or sedan transportation
Ontario Safety League Defensive Driving Proof of attending courses such as - Qualified Instructors certificate of completion NO NO YES
Town of Markham (Business Skills Proof of attending courses such as College Taxi Academy) certificate of completion NO YES YES
Town of Pickering Proof of attending courses such as certificate of completion NO NO YES
APPENDIX B -1
pound2-lS
bdquobdquobdquo BRAMPTON ReportLmn7a Flower City
Taxicab Advisory Committee Committee of the Council of
The Corporation of the City of Brampton
Date April 302010 Taxlcab Advisorv Comtradettee File W92 Date ^^ 10200 Subject Taxicab Driver Training Program Implementation
Contact Cliff Sherman Manager - Licensing Enforcement Enforcement and By-law Services Corporate Services Department (905-458-3424 X103)
Overview
bull In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC)
bull Training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
bull On October 10 2009 Council approved the recommendation of the TRC and an amendment to the Licensing By-law 1-2002 as amended regarding a training program as described in the report comprised of 3 components Customer Service Sensitivity Training and Defensive Driving
bull This report is written further to discussions and concerns at the March 8 2010 Taxicab Advisory Committee meeting regarding the requirements of the Taxicab Driver Training Program to clarify the content of the new program and where equivalencies may be accepted for individual components
bull A further report is to be prepared to finalize previously identified matters from the March 8 2010 Taxicab Advisory Committee meeting or any other subsequent meetings
Recommendations
1 That the report dated April 30 2010 from Cliff Sherman Manager - Licensing Enforcement Enforcement and By-law Services Corporate Services re Taxicab Driver Training Program Implementation be received and
APPENDIX B - 2
62-t 2 That taxicab drivers licensed as of May 2010 be directed to submit
documentation to the Manager - Licensing Enforcement forevaluation to determine where an equivalency may be applied to exemptthe driver from specific components of the Taxicab Driver Training Program
Background
In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC)
Training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
On October 10 2009 Council approved the recommendation of the TRC and an amendment to the Licensing By-law further to a staff report dated May 252009 (Appendix C attached) The 3 components of the programs (Customer Service Sensitivity Training and Defensive Driving) are detailed later in this report
The training program was discussed at the March 8 2010 Taxicab Advisory Committee meeting and a number of issues were raised (see Appendix A attached)
Current Situation
Effective November 92009 in accordance with Licensing By-law 1-2001 as amended by By-law 323-2009 every applicant for a taxicab drivers license (new-ofrenewal) is required to provide to the satisfaction of the License Issuer proof of completion of a driver training program approved by the License Issuer The rationale behind a comprehensive training program was that the training would facilitate an improved level of service in the taxicab industry in Brampton
Currently the City of Brampton has established a partnership with the City of Mississauga to provide a customized training program for Brampton drivers at their Mobile License Training Centre The Town of Oakville has a similar partnership for their taxicab drivers
APPENDIX B - 3
ei-n
Brampton Taxicab Drivers License Requirements
The requirements for training for applicants to obtain a City of Brampton Drivers License are as follows
bull New Applicants - must attend a 3-day training program and successfully complete pass a written test
bull Applicants for Renewal Licenses - must attend and complete the 3-day training program exceptwhere an equivalency training program previously taken has been approved as one of the training components required
Upon successful completion of the training program and a written test for new applicants a certificate is issued to the applicant The certificate is to be provided to the City of Brampton License Issuer in order for a City of Brampton drivers license to be issued
Applicants for renewal licenses are not required to pass the written test
Taxicab Driver Training Program
The 3-day comprehensive training program that is administered by the City of Mississauga for the City of Brampton includes the following components
Day 1 Orientation - New Applicants
bull A brief overview of the taxicab industry and how it relates to the applicant bull Review and examination of Bramptons Licensing By-law 1-2002 as amended
as it pertains to the licensing of taxicabs and specifically Schedule M-5 including any related issues and the expectations of the driver ie requirements of the driver (accessible taxicab driver and regular taxicab) through the application process and once the applicant is licensed vehicle markings required equipment (in-car surveillance camera emergency lightsystem valid propane sticker etc) vehicle standards meter requirements mandatory vehicle inspection information license renewals tariff card and trip records driver duties and conduct taxi stand rules refusing a customer discrimination priority list information threshold policy
bull Customer Service - dealing with members of the public and providing exceptional customer service actions and body language language essentials points of interests in the City of Brampton
bull Drive safe strategies risk awareness and avoidance robbery prevention
bdquo |P APPENDIX B-4
bull Examination procedure - what the applicant can expect City of Brampton street guide (how to use - in-class practice) group activities
bull Discussions concerning operation of a taxicab in and around Pearson International Airport
In regards to existing licensed drivers the Orientation course deals with thesame topics and issues listed above with the exception of the examination preparation and street guide components Since existing licensed drivers can be expected to have knowledge of these topics and are not required to take the written examination these topicsare not covered
Day 2 - Sensitivity
This component focuses on the issues pertaining to persons with disabilities The topics covered and training provided is as follows
Disabilities - nature and types etc
Review of the by-law requirements to meet the needs of persons with disabilities
Sensitizing drivers to the needs of persons with disabilities Rights of persons with disabilities under the laws Emergency procedures
Language and communication tips to assist a person with a disability
A review of various case studies
Accommodating assistive dogs Hands-on training and practice in securing devices for connecting wheelchairs scooters etc
Day 3 - Defensive Driving
This component focuses entirely on defensive driving and the safety of the taxicab driver when operating the taxicab The topics covered and training provided are as follows
Defensive driving and preventable collisions
Expectations of taxicab drivers
The 6 keys to defensive driving The aggressive driver versus the distracted driver
Stress relief
Becoming and being Road wise Driving in different weather conditions
Driving facts and myths
APPENDIX B - 5
bull Vehicle maintenance
bull Road sense versus common sense
bull Speeding - SPEED thrills but kills
Equivalencies which may exempt a driver from a specific component of the program
Staff recognizes that there are applicants who have taken similar training courses in the past and exemptions to the training requirements have been made A number of applicants have received training either through another municipality or private company that is accepted and considered equivalent to the program offered by the City of Mississauga For example if a new applicant has taken the taxicab training program offered by the Cityof Toronto she is not be required to complete the sensitivityor defensive driving training components but is required to successfully complete the orientation training and written exam for Brampton in order to receive a license
There are several training coursesprograms that are recognized and accepted by the City of Brampton (and the Cityof Mississauga) to meet the training requirements to receive a City of Brampton Drivers License (see Appendix B attached) In the event an applicant has taken training previously and is not listed or recognized in Appendix B the applicant may submiHhe course content to the Manager of Licensing Enforcement for review and consideration Currently staff in conjunction with the City of Mississauga is reviewing the course content for the Ontario Public Transit Associate (OPTA) Accessibility Customer Service Training course for possible approval and acceptance as a recognized equivalency for the sensitivity training requirement
Currently there is no time expiry for an applicant that has taken an approved equivalent course with another municipality or private companyagency The matter of refresher training requirements will be the subject of a report to the Taxicab Advisory Committee in the future
Conclusion
Further reports are forthcoming to address issues previously identified at the March 8 2010 Taxicab Advisory Committee and will also address any training issues identified in subsequent meetings
APPENDIX B - 6
EI-lO
Dave Wilson KaSfov Zammit
Director of Enforcement and By-Law Services Commissioner of Corporate Services
Appendices
Appendix A Extract from Minutes of Taxicab Advisory Committee Meeting of March 8 2010
Appendix B Equivalencies for Components of Taxicab DriverTraining Program Appendix C Report dated May 252009 - Taxicab Driver Training
Report authored by James Komfehl Project Supervisor Service Standards Enforcement and By-Law Services
APPENDIX B - 7 E1-2J
Appendix A
Extract from Minutes of Taxicab Advisory Committee Meeting - March 82010
E 2 Presentation by Dave Wilson Director of Enforcement and By-law Services Corporate Services re Status of Implementation of Driver Training Program
Dave Wilson distributed the information sheet on the Taxicab Driver
Training outlining the components and costs for each for the program which is provided through a contracted service with the Cityof Mississauga He noted that 6 current drivers have completed the training 3 of whom have sent positive messages 6 applicants for new drivers licenses are currently registered
Committee discussion included
bull Refresher training o No testing should be required o 5 years would be a reasonable time frame o 1-day program
Request to recognize past training and years of experience The Orientation component is not a good use of a drivers time if heshe is already licensed Drivers who are licensed to drive accessible taxicabs under contract to
TransHelp have already taken sensitivity training and should not be required to repeat Suggestions that current drivers be permitted a 3 year period of which to complete the training Training should target drivers who need specific assistance Cost of training is excessive - one day refresher for $100 would be reasonable
Providing a Brampton in-house program Taxicab staff already train accessible drivers - use this resource as well
Requirement for a person who receives a plate The need for a person to take training if heshe is the recipient of a taxicab plate eg original plate owner deceased Exemption from the training requirement for a person who has a taxicab owners license but does not drive Training already provided by the industry Use of video to replace need for in-person attendance Possibility of standard or provincial training
APPENDIX B - 8e2-2ishy
Staff clarified that
bull The provision of the training through the contracted service with Mississauga is an interim solution and as directed by Council staff will be reporting on the development of an in-house program
bull There is currently no requirement for refresher training however as directed by Council this will be the subject of a future report to TAC
bull Previous training or components thereof is accepted if provided by a municipalityauthority whose program is recognized by Mississauga It was also noted that under the new training requirement current drivers are not required to pass any testing
The following motion was considered
TC012-2010 That the verbal presentation and written information outlined below by Dave Wilson Director of Enforcement and By-law Services Corporate Services to the Taxicab Advisory Committee meeting of March 8 2010 re Status of Implementation of Driver Training Program be received
Licensing Process Explained (new and renewal of licenses Successful Applicants Unsuccessful Applicants Threshold Appeal Taxicab Drivers Training Class Outline Feedback from drivers who have completed the required training Licence and Training fees
Carried
APPENDIX B - 9 s-L-n
Appendix B
Equivalencies for Components of Taxicab Driver Training Program
Defensive
Notes Orientation Driving Sensitivity
Proof of attending courses such City of Oshawa as certificate of completion NO YES NO
Must provide valid Toronto License (Training completed
City of Toronto every 3 years) NO YES YES
Proof of attending courses such City of Vancouver as certificate of completion NO YES YES
City of Vaughan NO NO NO
Ontario Safety League Defensive Driving Certificate (DDC) Certificate of completion NO YES NO
The Training Material needs to be OTEC Accessible reviewed by Manager prior to Training acceptance or denial NO NO NO
Professional Driver
Improvement Course (PDIC) NO YES No
Training does not focus on taxi Region of Peel Trans van transportation or sedan
Help Authority transportation NO NO NO
Those qualified to instruct the Ontario
Safety League Defensive Driving Proof of qualifications NO YES NO
Proof of attending courses such Town of Pickering as certificate of completion NO YES NO
ex-iM-
Appendix C
Equivalencies for Components of Taxicab Driver Training Program (as of Feb 162011)
Any course not listed may be submitted to the License Issuer for consideration
Orientation Defensive
Location or Institution Notes Customer Sensitivity Driving
Service
City of Hamilton (Business Skills College Proof of attending courses such as Taxi Academy) certificate of completion NO YES NO
Proof of attending courses such asCityof Oshawa (Durham College)
certificate of completion NO NO YES
Must provide valid Toronto LicenseCity of Toronto
(Training completed every 3 years) NO YES YES
Proof of attending courses such asCity of Vancouver (Justice Institute of BC)
certificate of completion NO YES YES
The Vaughan training program mirrors City of Vaughan
that offered by Mississauga NO YES YES
Drive Wise Advance Driver Education Proof of attending courses such as Program certificate of completion NO NO YES
Ontario Safety League Defensive Driving Certificate of completion
Certificate (DDC) NO NO YES
Neither the In Class or On LineOTEC Accessible Customer Service
training is to the standard of that NO NO NOTraining - In Class or On Line offered through current program
Professional Driver Improvement Course Proof of attending courses such as (PDIC) certificate of completion NO NO YES
Training does not focus on taxi vanRegion of Peel Transhelp Authority NO NO NO
transportation or sedan transportation
Ontario Safety League Defensive Driving Proof of attending courses such as - Qualified Instructors certificate of completion NO NO YES
Town of Markham (Business Skills Proof of attending courses such as College Taxi Academy) certificate of completion NO YES YES
Town of Pickering Proof of attending courses such as certificate of completion NO NO YES
APPENDIX B - 2
62-t 2 That taxicab drivers licensed as of May 2010 be directed to submit
documentation to the Manager - Licensing Enforcement forevaluation to determine where an equivalency may be applied to exemptthe driver from specific components of the Taxicab Driver Training Program
Background
In 2009 the City undertook a public consultation program related to the taxicab industry through the Taxicab Review Committee (TRC)
Training of taxicab drivers particularly as it related to transporting persons with disabilities was one of the matters raised
On October 10 2009 Council approved the recommendation of the TRC and an amendment to the Licensing By-law further to a staff report dated May 252009 (Appendix C attached) The 3 components of the programs (Customer Service Sensitivity Training and Defensive Driving) are detailed later in this report
The training program was discussed at the March 8 2010 Taxicab Advisory Committee meeting and a number of issues were raised (see Appendix A attached)
Current Situation
Effective November 92009 in accordance with Licensing By-law 1-2001 as amended by By-law 323-2009 every applicant for a taxicab drivers license (new-ofrenewal) is required to provide to the satisfaction of the License Issuer proof of completion of a driver training program approved by the License Issuer The rationale behind a comprehensive training program was that the training would facilitate an improved level of service in the taxicab industry in Brampton
Currently the City of Brampton has established a partnership with the City of Mississauga to provide a customized training program for Brampton drivers at their Mobile License Training Centre The Town of Oakville has a similar partnership for their taxicab drivers
APPENDIX B - 3
ei-n
Brampton Taxicab Drivers License Requirements
The requirements for training for applicants to obtain a City of Brampton Drivers License are as follows
bull New Applicants - must attend a 3-day training program and successfully complete pass a written test
bull Applicants for Renewal Licenses - must attend and complete the 3-day training program exceptwhere an equivalency training program previously taken has been approved as one of the training components required
Upon successful completion of the training program and a written test for new applicants a certificate is issued to the applicant The certificate is to be provided to the City of Brampton License Issuer in order for a City of Brampton drivers license to be issued
Applicants for renewal licenses are not required to pass the written test
Taxicab Driver Training Program
The 3-day comprehensive training program that is administered by the City of Mississauga for the City of Brampton includes the following components
Day 1 Orientation - New Applicants
bull A brief overview of the taxicab industry and how it relates to the applicant bull Review and examination of Bramptons Licensing By-law 1-2002 as amended
as it pertains to the licensing of taxicabs and specifically Schedule M-5 including any related issues and the expectations of the driver ie requirements of the driver (accessible taxicab driver and regular taxicab) through the application process and once the applicant is licensed vehicle markings required equipment (in-car surveillance camera emergency lightsystem valid propane sticker etc) vehicle standards meter requirements mandatory vehicle inspection information license renewals tariff card and trip records driver duties and conduct taxi stand rules refusing a customer discrimination priority list information threshold policy
bull Customer Service - dealing with members of the public and providing exceptional customer service actions and body language language essentials points of interests in the City of Brampton
bull Drive safe strategies risk awareness and avoidance robbery prevention
bdquo |P APPENDIX B-4
bull Examination procedure - what the applicant can expect City of Brampton street guide (how to use - in-class practice) group activities
bull Discussions concerning operation of a taxicab in and around Pearson International Airport
In regards to existing licensed drivers the Orientation course deals with thesame topics and issues listed above with the exception of the examination preparation and street guide components Since existing licensed drivers can be expected to have knowledge of these topics and are not required to take the written examination these topicsare not covered
Day 2 - Sensitivity
This component focuses on the issues pertaining to persons with disabilities The topics covered and training provided is as follows
Disabilities - nature and types etc
Review of the by-law requirements to meet the needs of persons with disabilities
Sensitizing drivers to the needs of persons with disabilities Rights of persons with disabilities under the laws Emergency procedures
Language and communication tips to assist a person with a disability
A review of various case studies
Accommodating assistive dogs Hands-on training and practice in securing devices for connecting wheelchairs scooters etc
Day 3 - Defensive Driving
This component focuses entirely on defensive driving and the safety of the taxicab driver when operating the taxicab The topics covered and training provided are as follows
Defensive driving and preventable collisions
Expectations of taxicab drivers
The 6 keys to defensive driving The aggressive driver versus the distracted driver
Stress relief
Becoming and being Road wise Driving in different weather conditions
Driving facts and myths
APPENDIX B - 5
bull Vehicle maintenance
bull Road sense versus common sense
bull Speeding - SPEED thrills but kills
Equivalencies which may exempt a driver from a specific component of the program
Staff recognizes that there are applicants who have taken similar training courses in the past and exemptions to the training requirements have been made A number of applicants have received training either through another municipality or private company that is accepted and considered equivalent to the program offered by the City of Mississauga For example if a new applicant has taken the taxicab training program offered by the Cityof Toronto she is not be required to complete the sensitivityor defensive driving training components but is required to successfully complete the orientation training and written exam for Brampton in order to receive a license
There are several training coursesprograms that are recognized and accepted by the City of Brampton (and the Cityof Mississauga) to meet the training requirements to receive a City of Brampton Drivers License (see Appendix B attached) In the event an applicant has taken training previously and is not listed or recognized in Appendix B the applicant may submiHhe course content to the Manager of Licensing Enforcement for review and consideration Currently staff in conjunction with the City of Mississauga is reviewing the course content for the Ontario Public Transit Associate (OPTA) Accessibility Customer Service Training course for possible approval and acceptance as a recognized equivalency for the sensitivity training requirement
Currently there is no time expiry for an applicant that has taken an approved equivalent course with another municipality or private companyagency The matter of refresher training requirements will be the subject of a report to the Taxicab Advisory Committee in the future
Conclusion
Further reports are forthcoming to address issues previously identified at the March 8 2010 Taxicab Advisory Committee and will also address any training issues identified in subsequent meetings
APPENDIX B - 6
EI-lO
Dave Wilson KaSfov Zammit
Director of Enforcement and By-Law Services Commissioner of Corporate Services
Appendices
Appendix A Extract from Minutes of Taxicab Advisory Committee Meeting of March 8 2010
Appendix B Equivalencies for Components of Taxicab DriverTraining Program Appendix C Report dated May 252009 - Taxicab Driver Training
Report authored by James Komfehl Project Supervisor Service Standards Enforcement and By-Law Services
APPENDIX B - 7 E1-2J
Appendix A
Extract from Minutes of Taxicab Advisory Committee Meeting - March 82010
E 2 Presentation by Dave Wilson Director of Enforcement and By-law Services Corporate Services re Status of Implementation of Driver Training Program
Dave Wilson distributed the information sheet on the Taxicab Driver
Training outlining the components and costs for each for the program which is provided through a contracted service with the Cityof Mississauga He noted that 6 current drivers have completed the training 3 of whom have sent positive messages 6 applicants for new drivers licenses are currently registered
Committee discussion included
bull Refresher training o No testing should be required o 5 years would be a reasonable time frame o 1-day program
Request to recognize past training and years of experience The Orientation component is not a good use of a drivers time if heshe is already licensed Drivers who are licensed to drive accessible taxicabs under contract to
TransHelp have already taken sensitivity training and should not be required to repeat Suggestions that current drivers be permitted a 3 year period of which to complete the training Training should target drivers who need specific assistance Cost of training is excessive - one day refresher for $100 would be reasonable
Providing a Brampton in-house program Taxicab staff already train accessible drivers - use this resource as well
Requirement for a person who receives a plate The need for a person to take training if heshe is the recipient of a taxicab plate eg original plate owner deceased Exemption from the training requirement for a person who has a taxicab owners license but does not drive Training already provided by the industry Use of video to replace need for in-person attendance Possibility of standard or provincial training
APPENDIX B - 8e2-2ishy
Staff clarified that
bull The provision of the training through the contracted service with Mississauga is an interim solution and as directed by Council staff will be reporting on the development of an in-house program
bull There is currently no requirement for refresher training however as directed by Council this will be the subject of a future report to TAC
bull Previous training or components thereof is accepted if provided by a municipalityauthority whose program is recognized by Mississauga It was also noted that under the new training requirement current drivers are not required to pass any testing
The following motion was considered
TC012-2010 That the verbal presentation and written information outlined below by Dave Wilson Director of Enforcement and By-law Services Corporate Services to the Taxicab Advisory Committee meeting of March 8 2010 re Status of Implementation of Driver Training Program be received
Licensing Process Explained (new and renewal of licenses Successful Applicants Unsuccessful Applicants Threshold Appeal Taxicab Drivers Training Class Outline Feedback from drivers who have completed the required training Licence and Training fees
Carried
APPENDIX B - 9 s-L-n
Appendix B
Equivalencies for Components of Taxicab Driver Training Program
Defensive
Notes Orientation Driving Sensitivity
Proof of attending courses such City of Oshawa as certificate of completion NO YES NO
Must provide valid Toronto License (Training completed
City of Toronto every 3 years) NO YES YES
Proof of attending courses such City of Vancouver as certificate of completion NO YES YES
City of Vaughan NO NO NO
Ontario Safety League Defensive Driving Certificate (DDC) Certificate of completion NO YES NO
The Training Material needs to be OTEC Accessible reviewed by Manager prior to Training acceptance or denial NO NO NO
Professional Driver
Improvement Course (PDIC) NO YES No
Training does not focus on taxi Region of Peel Trans van transportation or sedan
Help Authority transportation NO NO NO
Those qualified to instruct the Ontario
Safety League Defensive Driving Proof of qualifications NO YES NO
Proof of attending courses such Town of Pickering as certificate of completion NO YES NO
ex-iM-
Appendix C
Equivalencies for Components of Taxicab Driver Training Program (as of Feb 162011)
Any course not listed may be submitted to the License Issuer for consideration
Orientation Defensive
Location or Institution Notes Customer Sensitivity Driving
Service
City of Hamilton (Business Skills College Proof of attending courses such as Taxi Academy) certificate of completion NO YES NO
Proof of attending courses such asCityof Oshawa (Durham College)
certificate of completion NO NO YES
Must provide valid Toronto LicenseCity of Toronto
(Training completed every 3 years) NO YES YES
Proof of attending courses such asCity of Vancouver (Justice Institute of BC)
certificate of completion NO YES YES
The Vaughan training program mirrors City of Vaughan
that offered by Mississauga NO YES YES
Drive Wise Advance Driver Education Proof of attending courses such as Program certificate of completion NO NO YES
Ontario Safety League Defensive Driving Certificate of completion
Certificate (DDC) NO NO YES
Neither the In Class or On LineOTEC Accessible Customer Service
training is to the standard of that NO NO NOTraining - In Class or On Line offered through current program
Professional Driver Improvement Course Proof of attending courses such as (PDIC) certificate of completion NO NO YES
Training does not focus on taxi vanRegion of Peel Transhelp Authority NO NO NO
transportation or sedan transportation
Ontario Safety League Defensive Driving Proof of attending courses such as - Qualified Instructors certificate of completion NO NO YES
Town of Markham (Business Skills Proof of attending courses such as College Taxi Academy) certificate of completion NO YES YES
Town of Pickering Proof of attending courses such as certificate of completion NO NO YES
APPENDIX B - 3
ei-n
Brampton Taxicab Drivers License Requirements
The requirements for training for applicants to obtain a City of Brampton Drivers License are as follows
bull New Applicants - must attend a 3-day training program and successfully complete pass a written test
bull Applicants for Renewal Licenses - must attend and complete the 3-day training program exceptwhere an equivalency training program previously taken has been approved as one of the training components required
Upon successful completion of the training program and a written test for new applicants a certificate is issued to the applicant The certificate is to be provided to the City of Brampton License Issuer in order for a City of Brampton drivers license to be issued
Applicants for renewal licenses are not required to pass the written test
Taxicab Driver Training Program
The 3-day comprehensive training program that is administered by the City of Mississauga for the City of Brampton includes the following components
Day 1 Orientation - New Applicants
bull A brief overview of the taxicab industry and how it relates to the applicant bull Review and examination of Bramptons Licensing By-law 1-2002 as amended
as it pertains to the licensing of taxicabs and specifically Schedule M-5 including any related issues and the expectations of the driver ie requirements of the driver (accessible taxicab driver and regular taxicab) through the application process and once the applicant is licensed vehicle markings required equipment (in-car surveillance camera emergency lightsystem valid propane sticker etc) vehicle standards meter requirements mandatory vehicle inspection information license renewals tariff card and trip records driver duties and conduct taxi stand rules refusing a customer discrimination priority list information threshold policy
bull Customer Service - dealing with members of the public and providing exceptional customer service actions and body language language essentials points of interests in the City of Brampton
bull Drive safe strategies risk awareness and avoidance robbery prevention
bdquo |P APPENDIX B-4
bull Examination procedure - what the applicant can expect City of Brampton street guide (how to use - in-class practice) group activities
bull Discussions concerning operation of a taxicab in and around Pearson International Airport
In regards to existing licensed drivers the Orientation course deals with thesame topics and issues listed above with the exception of the examination preparation and street guide components Since existing licensed drivers can be expected to have knowledge of these topics and are not required to take the written examination these topicsare not covered
Day 2 - Sensitivity
This component focuses on the issues pertaining to persons with disabilities The topics covered and training provided is as follows
Disabilities - nature and types etc
Review of the by-law requirements to meet the needs of persons with disabilities
Sensitizing drivers to the needs of persons with disabilities Rights of persons with disabilities under the laws Emergency procedures
Language and communication tips to assist a person with a disability
A review of various case studies
Accommodating assistive dogs Hands-on training and practice in securing devices for connecting wheelchairs scooters etc
Day 3 - Defensive Driving
This component focuses entirely on defensive driving and the safety of the taxicab driver when operating the taxicab The topics covered and training provided are as follows
Defensive driving and preventable collisions
Expectations of taxicab drivers
The 6 keys to defensive driving The aggressive driver versus the distracted driver
Stress relief
Becoming and being Road wise Driving in different weather conditions
Driving facts and myths
APPENDIX B - 5
bull Vehicle maintenance
bull Road sense versus common sense
bull Speeding - SPEED thrills but kills
Equivalencies which may exempt a driver from a specific component of the program
Staff recognizes that there are applicants who have taken similar training courses in the past and exemptions to the training requirements have been made A number of applicants have received training either through another municipality or private company that is accepted and considered equivalent to the program offered by the City of Mississauga For example if a new applicant has taken the taxicab training program offered by the Cityof Toronto she is not be required to complete the sensitivityor defensive driving training components but is required to successfully complete the orientation training and written exam for Brampton in order to receive a license
There are several training coursesprograms that are recognized and accepted by the City of Brampton (and the Cityof Mississauga) to meet the training requirements to receive a City of Brampton Drivers License (see Appendix B attached) In the event an applicant has taken training previously and is not listed or recognized in Appendix B the applicant may submiHhe course content to the Manager of Licensing Enforcement for review and consideration Currently staff in conjunction with the City of Mississauga is reviewing the course content for the Ontario Public Transit Associate (OPTA) Accessibility Customer Service Training course for possible approval and acceptance as a recognized equivalency for the sensitivity training requirement
Currently there is no time expiry for an applicant that has taken an approved equivalent course with another municipality or private companyagency The matter of refresher training requirements will be the subject of a report to the Taxicab Advisory Committee in the future
Conclusion
Further reports are forthcoming to address issues previously identified at the March 8 2010 Taxicab Advisory Committee and will also address any training issues identified in subsequent meetings
APPENDIX B - 6
EI-lO
Dave Wilson KaSfov Zammit
Director of Enforcement and By-Law Services Commissioner of Corporate Services
Appendices
Appendix A Extract from Minutes of Taxicab Advisory Committee Meeting of March 8 2010
Appendix B Equivalencies for Components of Taxicab DriverTraining Program Appendix C Report dated May 252009 - Taxicab Driver Training
Report authored by James Komfehl Project Supervisor Service Standards Enforcement and By-Law Services
APPENDIX B - 7 E1-2J
Appendix A
Extract from Minutes of Taxicab Advisory Committee Meeting - March 82010
E 2 Presentation by Dave Wilson Director of Enforcement and By-law Services Corporate Services re Status of Implementation of Driver Training Program
Dave Wilson distributed the information sheet on the Taxicab Driver
Training outlining the components and costs for each for the program which is provided through a contracted service with the Cityof Mississauga He noted that 6 current drivers have completed the training 3 of whom have sent positive messages 6 applicants for new drivers licenses are currently registered
Committee discussion included
bull Refresher training o No testing should be required o 5 years would be a reasonable time frame o 1-day program
Request to recognize past training and years of experience The Orientation component is not a good use of a drivers time if heshe is already licensed Drivers who are licensed to drive accessible taxicabs under contract to
TransHelp have already taken sensitivity training and should not be required to repeat Suggestions that current drivers be permitted a 3 year period of which to complete the training Training should target drivers who need specific assistance Cost of training is excessive - one day refresher for $100 would be reasonable
Providing a Brampton in-house program Taxicab staff already train accessible drivers - use this resource as well
Requirement for a person who receives a plate The need for a person to take training if heshe is the recipient of a taxicab plate eg original plate owner deceased Exemption from the training requirement for a person who has a taxicab owners license but does not drive Training already provided by the industry Use of video to replace need for in-person attendance Possibility of standard or provincial training
APPENDIX B - 8e2-2ishy
Staff clarified that
bull The provision of the training through the contracted service with Mississauga is an interim solution and as directed by Council staff will be reporting on the development of an in-house program
bull There is currently no requirement for refresher training however as directed by Council this will be the subject of a future report to TAC
bull Previous training or components thereof is accepted if provided by a municipalityauthority whose program is recognized by Mississauga It was also noted that under the new training requirement current drivers are not required to pass any testing
The following motion was considered
TC012-2010 That the verbal presentation and written information outlined below by Dave Wilson Director of Enforcement and By-law Services Corporate Services to the Taxicab Advisory Committee meeting of March 8 2010 re Status of Implementation of Driver Training Program be received
Licensing Process Explained (new and renewal of licenses Successful Applicants Unsuccessful Applicants Threshold Appeal Taxicab Drivers Training Class Outline Feedback from drivers who have completed the required training Licence and Training fees
Carried
APPENDIX B - 9 s-L-n
Appendix B
Equivalencies for Components of Taxicab Driver Training Program
Defensive
Notes Orientation Driving Sensitivity
Proof of attending courses such City of Oshawa as certificate of completion NO YES NO
Must provide valid Toronto License (Training completed
City of Toronto every 3 years) NO YES YES
Proof of attending courses such City of Vancouver as certificate of completion NO YES YES
City of Vaughan NO NO NO
Ontario Safety League Defensive Driving Certificate (DDC) Certificate of completion NO YES NO
The Training Material needs to be OTEC Accessible reviewed by Manager prior to Training acceptance or denial NO NO NO
Professional Driver
Improvement Course (PDIC) NO YES No
Training does not focus on taxi Region of Peel Trans van transportation or sedan
Help Authority transportation NO NO NO
Those qualified to instruct the Ontario
Safety League Defensive Driving Proof of qualifications NO YES NO
Proof of attending courses such Town of Pickering as certificate of completion NO YES NO
ex-iM-
Appendix C
Equivalencies for Components of Taxicab Driver Training Program (as of Feb 162011)
Any course not listed may be submitted to the License Issuer for consideration
Orientation Defensive
Location or Institution Notes Customer Sensitivity Driving
Service
City of Hamilton (Business Skills College Proof of attending courses such as Taxi Academy) certificate of completion NO YES NO
Proof of attending courses such asCityof Oshawa (Durham College)
certificate of completion NO NO YES
Must provide valid Toronto LicenseCity of Toronto
(Training completed every 3 years) NO YES YES
Proof of attending courses such asCity of Vancouver (Justice Institute of BC)
certificate of completion NO YES YES
The Vaughan training program mirrors City of Vaughan
that offered by Mississauga NO YES YES
Drive Wise Advance Driver Education Proof of attending courses such as Program certificate of completion NO NO YES
Ontario Safety League Defensive Driving Certificate of completion
Certificate (DDC) NO NO YES
Neither the In Class or On LineOTEC Accessible Customer Service
training is to the standard of that NO NO NOTraining - In Class or On Line offered through current program
Professional Driver Improvement Course Proof of attending courses such as (PDIC) certificate of completion NO NO YES
Training does not focus on taxi vanRegion of Peel Transhelp Authority NO NO NO
transportation or sedan transportation
Ontario Safety League Defensive Driving Proof of attending courses such as - Qualified Instructors certificate of completion NO NO YES
Town of Markham (Business Skills Proof of attending courses such as College Taxi Academy) certificate of completion NO YES YES
Town of Pickering Proof of attending courses such as certificate of completion NO NO YES
bdquo |P APPENDIX B-4
bull Examination procedure - what the applicant can expect City of Brampton street guide (how to use - in-class practice) group activities
bull Discussions concerning operation of a taxicab in and around Pearson International Airport
In regards to existing licensed drivers the Orientation course deals with thesame topics and issues listed above with the exception of the examination preparation and street guide components Since existing licensed drivers can be expected to have knowledge of these topics and are not required to take the written examination these topicsare not covered
Day 2 - Sensitivity
This component focuses on the issues pertaining to persons with disabilities The topics covered and training provided is as follows
Disabilities - nature and types etc
Review of the by-law requirements to meet the needs of persons with disabilities
Sensitizing drivers to the needs of persons with disabilities Rights of persons with disabilities under the laws Emergency procedures
Language and communication tips to assist a person with a disability
A review of various case studies
Accommodating assistive dogs Hands-on training and practice in securing devices for connecting wheelchairs scooters etc
Day 3 - Defensive Driving
This component focuses entirely on defensive driving and the safety of the taxicab driver when operating the taxicab The topics covered and training provided are as follows
Defensive driving and preventable collisions
Expectations of taxicab drivers
The 6 keys to defensive driving The aggressive driver versus the distracted driver
Stress relief
Becoming and being Road wise Driving in different weather conditions
Driving facts and myths
APPENDIX B - 5
bull Vehicle maintenance
bull Road sense versus common sense
bull Speeding - SPEED thrills but kills
Equivalencies which may exempt a driver from a specific component of the program
Staff recognizes that there are applicants who have taken similar training courses in the past and exemptions to the training requirements have been made A number of applicants have received training either through another municipality or private company that is accepted and considered equivalent to the program offered by the City of Mississauga For example if a new applicant has taken the taxicab training program offered by the Cityof Toronto she is not be required to complete the sensitivityor defensive driving training components but is required to successfully complete the orientation training and written exam for Brampton in order to receive a license
There are several training coursesprograms that are recognized and accepted by the City of Brampton (and the Cityof Mississauga) to meet the training requirements to receive a City of Brampton Drivers License (see Appendix B attached) In the event an applicant has taken training previously and is not listed or recognized in Appendix B the applicant may submiHhe course content to the Manager of Licensing Enforcement for review and consideration Currently staff in conjunction with the City of Mississauga is reviewing the course content for the Ontario Public Transit Associate (OPTA) Accessibility Customer Service Training course for possible approval and acceptance as a recognized equivalency for the sensitivity training requirement
Currently there is no time expiry for an applicant that has taken an approved equivalent course with another municipality or private companyagency The matter of refresher training requirements will be the subject of a report to the Taxicab Advisory Committee in the future
Conclusion
Further reports are forthcoming to address issues previously identified at the March 8 2010 Taxicab Advisory Committee and will also address any training issues identified in subsequent meetings
APPENDIX B - 6
EI-lO
Dave Wilson KaSfov Zammit
Director of Enforcement and By-Law Services Commissioner of Corporate Services
Appendices
Appendix A Extract from Minutes of Taxicab Advisory Committee Meeting of March 8 2010
Appendix B Equivalencies for Components of Taxicab DriverTraining Program Appendix C Report dated May 252009 - Taxicab Driver Training
Report authored by James Komfehl Project Supervisor Service Standards Enforcement and By-Law Services
APPENDIX B - 7 E1-2J
Appendix A
Extract from Minutes of Taxicab Advisory Committee Meeting - March 82010
E 2 Presentation by Dave Wilson Director of Enforcement and By-law Services Corporate Services re Status of Implementation of Driver Training Program
Dave Wilson distributed the information sheet on the Taxicab Driver
Training outlining the components and costs for each for the program which is provided through a contracted service with the Cityof Mississauga He noted that 6 current drivers have completed the training 3 of whom have sent positive messages 6 applicants for new drivers licenses are currently registered
Committee discussion included
bull Refresher training o No testing should be required o 5 years would be a reasonable time frame o 1-day program
Request to recognize past training and years of experience The Orientation component is not a good use of a drivers time if heshe is already licensed Drivers who are licensed to drive accessible taxicabs under contract to
TransHelp have already taken sensitivity training and should not be required to repeat Suggestions that current drivers be permitted a 3 year period of which to complete the training Training should target drivers who need specific assistance Cost of training is excessive - one day refresher for $100 would be reasonable
Providing a Brampton in-house program Taxicab staff already train accessible drivers - use this resource as well
Requirement for a person who receives a plate The need for a person to take training if heshe is the recipient of a taxicab plate eg original plate owner deceased Exemption from the training requirement for a person who has a taxicab owners license but does not drive Training already provided by the industry Use of video to replace need for in-person attendance Possibility of standard or provincial training
APPENDIX B - 8e2-2ishy
Staff clarified that
bull The provision of the training through the contracted service with Mississauga is an interim solution and as directed by Council staff will be reporting on the development of an in-house program
bull There is currently no requirement for refresher training however as directed by Council this will be the subject of a future report to TAC
bull Previous training or components thereof is accepted if provided by a municipalityauthority whose program is recognized by Mississauga It was also noted that under the new training requirement current drivers are not required to pass any testing
The following motion was considered
TC012-2010 That the verbal presentation and written information outlined below by Dave Wilson Director of Enforcement and By-law Services Corporate Services to the Taxicab Advisory Committee meeting of March 8 2010 re Status of Implementation of Driver Training Program be received
Licensing Process Explained (new and renewal of licenses Successful Applicants Unsuccessful Applicants Threshold Appeal Taxicab Drivers Training Class Outline Feedback from drivers who have completed the required training Licence and Training fees
Carried
APPENDIX B - 9 s-L-n
Appendix B
Equivalencies for Components of Taxicab Driver Training Program
Defensive
Notes Orientation Driving Sensitivity
Proof of attending courses such City of Oshawa as certificate of completion NO YES NO
Must provide valid Toronto License (Training completed
City of Toronto every 3 years) NO YES YES
Proof of attending courses such City of Vancouver as certificate of completion NO YES YES
City of Vaughan NO NO NO
Ontario Safety League Defensive Driving Certificate (DDC) Certificate of completion NO YES NO
The Training Material needs to be OTEC Accessible reviewed by Manager prior to Training acceptance or denial NO NO NO
Professional Driver
Improvement Course (PDIC) NO YES No
Training does not focus on taxi Region of Peel Trans van transportation or sedan
Help Authority transportation NO NO NO
Those qualified to instruct the Ontario
Safety League Defensive Driving Proof of qualifications NO YES NO
Proof of attending courses such Town of Pickering as certificate of completion NO YES NO
ex-iM-
Appendix C
Equivalencies for Components of Taxicab Driver Training Program (as of Feb 162011)
Any course not listed may be submitted to the License Issuer for consideration
Orientation Defensive
Location or Institution Notes Customer Sensitivity Driving
Service
City of Hamilton (Business Skills College Proof of attending courses such as Taxi Academy) certificate of completion NO YES NO
Proof of attending courses such asCityof Oshawa (Durham College)
certificate of completion NO NO YES
Must provide valid Toronto LicenseCity of Toronto
(Training completed every 3 years) NO YES YES
Proof of attending courses such asCity of Vancouver (Justice Institute of BC)
certificate of completion NO YES YES
The Vaughan training program mirrors City of Vaughan
that offered by Mississauga NO YES YES
Drive Wise Advance Driver Education Proof of attending courses such as Program certificate of completion NO NO YES
Ontario Safety League Defensive Driving Certificate of completion
Certificate (DDC) NO NO YES
Neither the In Class or On LineOTEC Accessible Customer Service
training is to the standard of that NO NO NOTraining - In Class or On Line offered through current program
Professional Driver Improvement Course Proof of attending courses such as (PDIC) certificate of completion NO NO YES
Training does not focus on taxi vanRegion of Peel Transhelp Authority NO NO NO
transportation or sedan transportation
Ontario Safety League Defensive Driving Proof of attending courses such as - Qualified Instructors certificate of completion NO NO YES
Town of Markham (Business Skills Proof of attending courses such as College Taxi Academy) certificate of completion NO YES YES
Town of Pickering Proof of attending courses such as certificate of completion NO NO YES
APPENDIX B - 5
bull Vehicle maintenance
bull Road sense versus common sense
bull Speeding - SPEED thrills but kills
Equivalencies which may exempt a driver from a specific component of the program
Staff recognizes that there are applicants who have taken similar training courses in the past and exemptions to the training requirements have been made A number of applicants have received training either through another municipality or private company that is accepted and considered equivalent to the program offered by the City of Mississauga For example if a new applicant has taken the taxicab training program offered by the Cityof Toronto she is not be required to complete the sensitivityor defensive driving training components but is required to successfully complete the orientation training and written exam for Brampton in order to receive a license
There are several training coursesprograms that are recognized and accepted by the City of Brampton (and the Cityof Mississauga) to meet the training requirements to receive a City of Brampton Drivers License (see Appendix B attached) In the event an applicant has taken training previously and is not listed or recognized in Appendix B the applicant may submiHhe course content to the Manager of Licensing Enforcement for review and consideration Currently staff in conjunction with the City of Mississauga is reviewing the course content for the Ontario Public Transit Associate (OPTA) Accessibility Customer Service Training course for possible approval and acceptance as a recognized equivalency for the sensitivity training requirement
Currently there is no time expiry for an applicant that has taken an approved equivalent course with another municipality or private companyagency The matter of refresher training requirements will be the subject of a report to the Taxicab Advisory Committee in the future
Conclusion
Further reports are forthcoming to address issues previously identified at the March 8 2010 Taxicab Advisory Committee and will also address any training issues identified in subsequent meetings
APPENDIX B - 6
EI-lO
Dave Wilson KaSfov Zammit
Director of Enforcement and By-Law Services Commissioner of Corporate Services
Appendices
Appendix A Extract from Minutes of Taxicab Advisory Committee Meeting of March 8 2010
Appendix B Equivalencies for Components of Taxicab DriverTraining Program Appendix C Report dated May 252009 - Taxicab Driver Training
Report authored by James Komfehl Project Supervisor Service Standards Enforcement and By-Law Services
APPENDIX B - 7 E1-2J
Appendix A
Extract from Minutes of Taxicab Advisory Committee Meeting - March 82010
E 2 Presentation by Dave Wilson Director of Enforcement and By-law Services Corporate Services re Status of Implementation of Driver Training Program
Dave Wilson distributed the information sheet on the Taxicab Driver
Training outlining the components and costs for each for the program which is provided through a contracted service with the Cityof Mississauga He noted that 6 current drivers have completed the training 3 of whom have sent positive messages 6 applicants for new drivers licenses are currently registered
Committee discussion included
bull Refresher training o No testing should be required o 5 years would be a reasonable time frame o 1-day program
Request to recognize past training and years of experience The Orientation component is not a good use of a drivers time if heshe is already licensed Drivers who are licensed to drive accessible taxicabs under contract to
TransHelp have already taken sensitivity training and should not be required to repeat Suggestions that current drivers be permitted a 3 year period of which to complete the training Training should target drivers who need specific assistance Cost of training is excessive - one day refresher for $100 would be reasonable
Providing a Brampton in-house program Taxicab staff already train accessible drivers - use this resource as well
Requirement for a person who receives a plate The need for a person to take training if heshe is the recipient of a taxicab plate eg original plate owner deceased Exemption from the training requirement for a person who has a taxicab owners license but does not drive Training already provided by the industry Use of video to replace need for in-person attendance Possibility of standard or provincial training
APPENDIX B - 8e2-2ishy
Staff clarified that
bull The provision of the training through the contracted service with Mississauga is an interim solution and as directed by Council staff will be reporting on the development of an in-house program
bull There is currently no requirement for refresher training however as directed by Council this will be the subject of a future report to TAC
bull Previous training or components thereof is accepted if provided by a municipalityauthority whose program is recognized by Mississauga It was also noted that under the new training requirement current drivers are not required to pass any testing
The following motion was considered
TC012-2010 That the verbal presentation and written information outlined below by Dave Wilson Director of Enforcement and By-law Services Corporate Services to the Taxicab Advisory Committee meeting of March 8 2010 re Status of Implementation of Driver Training Program be received
Licensing Process Explained (new and renewal of licenses Successful Applicants Unsuccessful Applicants Threshold Appeal Taxicab Drivers Training Class Outline Feedback from drivers who have completed the required training Licence and Training fees
Carried
APPENDIX B - 9 s-L-n
Appendix B
Equivalencies for Components of Taxicab Driver Training Program
Defensive
Notes Orientation Driving Sensitivity
Proof of attending courses such City of Oshawa as certificate of completion NO YES NO
Must provide valid Toronto License (Training completed
City of Toronto every 3 years) NO YES YES
Proof of attending courses such City of Vancouver as certificate of completion NO YES YES
City of Vaughan NO NO NO
Ontario Safety League Defensive Driving Certificate (DDC) Certificate of completion NO YES NO
The Training Material needs to be OTEC Accessible reviewed by Manager prior to Training acceptance or denial NO NO NO
Professional Driver
Improvement Course (PDIC) NO YES No
Training does not focus on taxi Region of Peel Trans van transportation or sedan
Help Authority transportation NO NO NO
Those qualified to instruct the Ontario
Safety League Defensive Driving Proof of qualifications NO YES NO
Proof of attending courses such Town of Pickering as certificate of completion NO YES NO
ex-iM-
Appendix C
Equivalencies for Components of Taxicab Driver Training Program (as of Feb 162011)
Any course not listed may be submitted to the License Issuer for consideration
Orientation Defensive
Location or Institution Notes Customer Sensitivity Driving
Service
City of Hamilton (Business Skills College Proof of attending courses such as Taxi Academy) certificate of completion NO YES NO
Proof of attending courses such asCityof Oshawa (Durham College)
certificate of completion NO NO YES
Must provide valid Toronto LicenseCity of Toronto
(Training completed every 3 years) NO YES YES
Proof of attending courses such asCity of Vancouver (Justice Institute of BC)
certificate of completion NO YES YES
The Vaughan training program mirrors City of Vaughan
that offered by Mississauga NO YES YES
Drive Wise Advance Driver Education Proof of attending courses such as Program certificate of completion NO NO YES
Ontario Safety League Defensive Driving Certificate of completion
Certificate (DDC) NO NO YES
Neither the In Class or On LineOTEC Accessible Customer Service
training is to the standard of that NO NO NOTraining - In Class or On Line offered through current program
Professional Driver Improvement Course Proof of attending courses such as (PDIC) certificate of completion NO NO YES
Training does not focus on taxi vanRegion of Peel Transhelp Authority NO NO NO
transportation or sedan transportation
Ontario Safety League Defensive Driving Proof of attending courses such as - Qualified Instructors certificate of completion NO NO YES
Town of Markham (Business Skills Proof of attending courses such as College Taxi Academy) certificate of completion NO YES YES
Town of Pickering Proof of attending courses such as certificate of completion NO NO YES
APPENDIX B - 6
EI-lO
Dave Wilson KaSfov Zammit
Director of Enforcement and By-Law Services Commissioner of Corporate Services
Appendices
Appendix A Extract from Minutes of Taxicab Advisory Committee Meeting of March 8 2010
Appendix B Equivalencies for Components of Taxicab DriverTraining Program Appendix C Report dated May 252009 - Taxicab Driver Training
Report authored by James Komfehl Project Supervisor Service Standards Enforcement and By-Law Services
APPENDIX B - 7 E1-2J
Appendix A
Extract from Minutes of Taxicab Advisory Committee Meeting - March 82010
E 2 Presentation by Dave Wilson Director of Enforcement and By-law Services Corporate Services re Status of Implementation of Driver Training Program
Dave Wilson distributed the information sheet on the Taxicab Driver
Training outlining the components and costs for each for the program which is provided through a contracted service with the Cityof Mississauga He noted that 6 current drivers have completed the training 3 of whom have sent positive messages 6 applicants for new drivers licenses are currently registered
Committee discussion included
bull Refresher training o No testing should be required o 5 years would be a reasonable time frame o 1-day program
Request to recognize past training and years of experience The Orientation component is not a good use of a drivers time if heshe is already licensed Drivers who are licensed to drive accessible taxicabs under contract to
TransHelp have already taken sensitivity training and should not be required to repeat Suggestions that current drivers be permitted a 3 year period of which to complete the training Training should target drivers who need specific assistance Cost of training is excessive - one day refresher for $100 would be reasonable
Providing a Brampton in-house program Taxicab staff already train accessible drivers - use this resource as well
Requirement for a person who receives a plate The need for a person to take training if heshe is the recipient of a taxicab plate eg original plate owner deceased Exemption from the training requirement for a person who has a taxicab owners license but does not drive Training already provided by the industry Use of video to replace need for in-person attendance Possibility of standard or provincial training
APPENDIX B - 8e2-2ishy
Staff clarified that
bull The provision of the training through the contracted service with Mississauga is an interim solution and as directed by Council staff will be reporting on the development of an in-house program
bull There is currently no requirement for refresher training however as directed by Council this will be the subject of a future report to TAC
bull Previous training or components thereof is accepted if provided by a municipalityauthority whose program is recognized by Mississauga It was also noted that under the new training requirement current drivers are not required to pass any testing
The following motion was considered
TC012-2010 That the verbal presentation and written information outlined below by Dave Wilson Director of Enforcement and By-law Services Corporate Services to the Taxicab Advisory Committee meeting of March 8 2010 re Status of Implementation of Driver Training Program be received
Licensing Process Explained (new and renewal of licenses Successful Applicants Unsuccessful Applicants Threshold Appeal Taxicab Drivers Training Class Outline Feedback from drivers who have completed the required training Licence and Training fees
Carried
APPENDIX B - 9 s-L-n
Appendix B
Equivalencies for Components of Taxicab Driver Training Program
Defensive
Notes Orientation Driving Sensitivity
Proof of attending courses such City of Oshawa as certificate of completion NO YES NO
Must provide valid Toronto License (Training completed
City of Toronto every 3 years) NO YES YES
Proof of attending courses such City of Vancouver as certificate of completion NO YES YES
City of Vaughan NO NO NO
Ontario Safety League Defensive Driving Certificate (DDC) Certificate of completion NO YES NO
The Training Material needs to be OTEC Accessible reviewed by Manager prior to Training acceptance or denial NO NO NO
Professional Driver
Improvement Course (PDIC) NO YES No
Training does not focus on taxi Region of Peel Trans van transportation or sedan
Help Authority transportation NO NO NO
Those qualified to instruct the Ontario
Safety League Defensive Driving Proof of qualifications NO YES NO
Proof of attending courses such Town of Pickering as certificate of completion NO YES NO
ex-iM-
Appendix C
Equivalencies for Components of Taxicab Driver Training Program (as of Feb 162011)
Any course not listed may be submitted to the License Issuer for consideration
Orientation Defensive
Location or Institution Notes Customer Sensitivity Driving
Service
City of Hamilton (Business Skills College Proof of attending courses such as Taxi Academy) certificate of completion NO YES NO
Proof of attending courses such asCityof Oshawa (Durham College)
certificate of completion NO NO YES
Must provide valid Toronto LicenseCity of Toronto
(Training completed every 3 years) NO YES YES
Proof of attending courses such asCity of Vancouver (Justice Institute of BC)
certificate of completion NO YES YES
The Vaughan training program mirrors City of Vaughan
that offered by Mississauga NO YES YES
Drive Wise Advance Driver Education Proof of attending courses such as Program certificate of completion NO NO YES
Ontario Safety League Defensive Driving Certificate of completion
Certificate (DDC) NO NO YES
Neither the In Class or On LineOTEC Accessible Customer Service
training is to the standard of that NO NO NOTraining - In Class or On Line offered through current program
Professional Driver Improvement Course Proof of attending courses such as (PDIC) certificate of completion NO NO YES
Training does not focus on taxi vanRegion of Peel Transhelp Authority NO NO NO
transportation or sedan transportation
Ontario Safety League Defensive Driving Proof of attending courses such as - Qualified Instructors certificate of completion NO NO YES
Town of Markham (Business Skills Proof of attending courses such as College Taxi Academy) certificate of completion NO YES YES
Town of Pickering Proof of attending courses such as certificate of completion NO NO YES
APPENDIX B - 7 E1-2J
Appendix A
Extract from Minutes of Taxicab Advisory Committee Meeting - March 82010
E 2 Presentation by Dave Wilson Director of Enforcement and By-law Services Corporate Services re Status of Implementation of Driver Training Program
Dave Wilson distributed the information sheet on the Taxicab Driver
Training outlining the components and costs for each for the program which is provided through a contracted service with the Cityof Mississauga He noted that 6 current drivers have completed the training 3 of whom have sent positive messages 6 applicants for new drivers licenses are currently registered
Committee discussion included
bull Refresher training o No testing should be required o 5 years would be a reasonable time frame o 1-day program
Request to recognize past training and years of experience The Orientation component is not a good use of a drivers time if heshe is already licensed Drivers who are licensed to drive accessible taxicabs under contract to
TransHelp have already taken sensitivity training and should not be required to repeat Suggestions that current drivers be permitted a 3 year period of which to complete the training Training should target drivers who need specific assistance Cost of training is excessive - one day refresher for $100 would be reasonable
Providing a Brampton in-house program Taxicab staff already train accessible drivers - use this resource as well
Requirement for a person who receives a plate The need for a person to take training if heshe is the recipient of a taxicab plate eg original plate owner deceased Exemption from the training requirement for a person who has a taxicab owners license but does not drive Training already provided by the industry Use of video to replace need for in-person attendance Possibility of standard or provincial training
APPENDIX B - 8e2-2ishy
Staff clarified that
bull The provision of the training through the contracted service with Mississauga is an interim solution and as directed by Council staff will be reporting on the development of an in-house program
bull There is currently no requirement for refresher training however as directed by Council this will be the subject of a future report to TAC
bull Previous training or components thereof is accepted if provided by a municipalityauthority whose program is recognized by Mississauga It was also noted that under the new training requirement current drivers are not required to pass any testing
The following motion was considered
TC012-2010 That the verbal presentation and written information outlined below by Dave Wilson Director of Enforcement and By-law Services Corporate Services to the Taxicab Advisory Committee meeting of March 8 2010 re Status of Implementation of Driver Training Program be received
Licensing Process Explained (new and renewal of licenses Successful Applicants Unsuccessful Applicants Threshold Appeal Taxicab Drivers Training Class Outline Feedback from drivers who have completed the required training Licence and Training fees
Carried
APPENDIX B - 9 s-L-n
Appendix B
Equivalencies for Components of Taxicab Driver Training Program
Defensive
Notes Orientation Driving Sensitivity
Proof of attending courses such City of Oshawa as certificate of completion NO YES NO
Must provide valid Toronto License (Training completed
City of Toronto every 3 years) NO YES YES
Proof of attending courses such City of Vancouver as certificate of completion NO YES YES
City of Vaughan NO NO NO
Ontario Safety League Defensive Driving Certificate (DDC) Certificate of completion NO YES NO
The Training Material needs to be OTEC Accessible reviewed by Manager prior to Training acceptance or denial NO NO NO
Professional Driver
Improvement Course (PDIC) NO YES No
Training does not focus on taxi Region of Peel Trans van transportation or sedan
Help Authority transportation NO NO NO
Those qualified to instruct the Ontario
Safety League Defensive Driving Proof of qualifications NO YES NO
Proof of attending courses such Town of Pickering as certificate of completion NO YES NO
ex-iM-
Appendix C
Equivalencies for Components of Taxicab Driver Training Program (as of Feb 162011)
Any course not listed may be submitted to the License Issuer for consideration
Orientation Defensive
Location or Institution Notes Customer Sensitivity Driving
Service
City of Hamilton (Business Skills College Proof of attending courses such as Taxi Academy) certificate of completion NO YES NO
Proof of attending courses such asCityof Oshawa (Durham College)
certificate of completion NO NO YES
Must provide valid Toronto LicenseCity of Toronto
(Training completed every 3 years) NO YES YES
Proof of attending courses such asCity of Vancouver (Justice Institute of BC)
certificate of completion NO YES YES
The Vaughan training program mirrors City of Vaughan
that offered by Mississauga NO YES YES
Drive Wise Advance Driver Education Proof of attending courses such as Program certificate of completion NO NO YES
Ontario Safety League Defensive Driving Certificate of completion
Certificate (DDC) NO NO YES
Neither the In Class or On LineOTEC Accessible Customer Service
training is to the standard of that NO NO NOTraining - In Class or On Line offered through current program
Professional Driver Improvement Course Proof of attending courses such as (PDIC) certificate of completion NO NO YES
Training does not focus on taxi vanRegion of Peel Transhelp Authority NO NO NO
transportation or sedan transportation
Ontario Safety League Defensive Driving Proof of attending courses such as - Qualified Instructors certificate of completion NO NO YES
Town of Markham (Business Skills Proof of attending courses such as College Taxi Academy) certificate of completion NO YES YES
Town of Pickering Proof of attending courses such as certificate of completion NO NO YES
APPENDIX B - 8e2-2ishy
Staff clarified that
bull The provision of the training through the contracted service with Mississauga is an interim solution and as directed by Council staff will be reporting on the development of an in-house program
bull There is currently no requirement for refresher training however as directed by Council this will be the subject of a future report to TAC
bull Previous training or components thereof is accepted if provided by a municipalityauthority whose program is recognized by Mississauga It was also noted that under the new training requirement current drivers are not required to pass any testing
The following motion was considered
TC012-2010 That the verbal presentation and written information outlined below by Dave Wilson Director of Enforcement and By-law Services Corporate Services to the Taxicab Advisory Committee meeting of March 8 2010 re Status of Implementation of Driver Training Program be received
Licensing Process Explained (new and renewal of licenses Successful Applicants Unsuccessful Applicants Threshold Appeal Taxicab Drivers Training Class Outline Feedback from drivers who have completed the required training Licence and Training fees
Carried
APPENDIX B - 9 s-L-n
Appendix B
Equivalencies for Components of Taxicab Driver Training Program
Defensive
Notes Orientation Driving Sensitivity
Proof of attending courses such City of Oshawa as certificate of completion NO YES NO
Must provide valid Toronto License (Training completed
City of Toronto every 3 years) NO YES YES
Proof of attending courses such City of Vancouver as certificate of completion NO YES YES
City of Vaughan NO NO NO
Ontario Safety League Defensive Driving Certificate (DDC) Certificate of completion NO YES NO
The Training Material needs to be OTEC Accessible reviewed by Manager prior to Training acceptance or denial NO NO NO
Professional Driver
Improvement Course (PDIC) NO YES No
Training does not focus on taxi Region of Peel Trans van transportation or sedan
Help Authority transportation NO NO NO
Those qualified to instruct the Ontario
Safety League Defensive Driving Proof of qualifications NO YES NO
Proof of attending courses such Town of Pickering as certificate of completion NO YES NO
ex-iM-
Appendix C
Equivalencies for Components of Taxicab Driver Training Program (as of Feb 162011)
Any course not listed may be submitted to the License Issuer for consideration
Orientation Defensive
Location or Institution Notes Customer Sensitivity Driving
Service
City of Hamilton (Business Skills College Proof of attending courses such as Taxi Academy) certificate of completion NO YES NO
Proof of attending courses such asCityof Oshawa (Durham College)
certificate of completion NO NO YES
Must provide valid Toronto LicenseCity of Toronto
(Training completed every 3 years) NO YES YES
Proof of attending courses such asCity of Vancouver (Justice Institute of BC)
certificate of completion NO YES YES
The Vaughan training program mirrors City of Vaughan
that offered by Mississauga NO YES YES
Drive Wise Advance Driver Education Proof of attending courses such as Program certificate of completion NO NO YES
Ontario Safety League Defensive Driving Certificate of completion
Certificate (DDC) NO NO YES
Neither the In Class or On LineOTEC Accessible Customer Service
training is to the standard of that NO NO NOTraining - In Class or On Line offered through current program
Professional Driver Improvement Course Proof of attending courses such as (PDIC) certificate of completion NO NO YES
Training does not focus on taxi vanRegion of Peel Transhelp Authority NO NO NO
transportation or sedan transportation
Ontario Safety League Defensive Driving Proof of attending courses such as - Qualified Instructors certificate of completion NO NO YES
Town of Markham (Business Skills Proof of attending courses such as College Taxi Academy) certificate of completion NO YES YES
Town of Pickering Proof of attending courses such as certificate of completion NO NO YES
APPENDIX B - 9 s-L-n
Appendix B
Equivalencies for Components of Taxicab Driver Training Program
Defensive
Notes Orientation Driving Sensitivity
Proof of attending courses such City of Oshawa as certificate of completion NO YES NO
Must provide valid Toronto License (Training completed
City of Toronto every 3 years) NO YES YES
Proof of attending courses such City of Vancouver as certificate of completion NO YES YES
City of Vaughan NO NO NO
Ontario Safety League Defensive Driving Certificate (DDC) Certificate of completion NO YES NO
The Training Material needs to be OTEC Accessible reviewed by Manager prior to Training acceptance or denial NO NO NO
Professional Driver
Improvement Course (PDIC) NO YES No
Training does not focus on taxi Region of Peel Trans van transportation or sedan
Help Authority transportation NO NO NO
Those qualified to instruct the Ontario
Safety League Defensive Driving Proof of qualifications NO YES NO
Proof of attending courses such Town of Pickering as certificate of completion NO YES NO
ex-iM-
Appendix C
Equivalencies for Components of Taxicab Driver Training Program (as of Feb 162011)
Any course not listed may be submitted to the License Issuer for consideration
Orientation Defensive
Location or Institution Notes Customer Sensitivity Driving
Service
City of Hamilton (Business Skills College Proof of attending courses such as Taxi Academy) certificate of completion NO YES NO
Proof of attending courses such asCityof Oshawa (Durham College)
certificate of completion NO NO YES
Must provide valid Toronto LicenseCity of Toronto
(Training completed every 3 years) NO YES YES
Proof of attending courses such asCity of Vancouver (Justice Institute of BC)
certificate of completion NO YES YES
The Vaughan training program mirrors City of Vaughan
that offered by Mississauga NO YES YES
Drive Wise Advance Driver Education Proof of attending courses such as Program certificate of completion NO NO YES
Ontario Safety League Defensive Driving Certificate of completion
Certificate (DDC) NO NO YES
Neither the In Class or On LineOTEC Accessible Customer Service
training is to the standard of that NO NO NOTraining - In Class or On Line offered through current program
Professional Driver Improvement Course Proof of attending courses such as (PDIC) certificate of completion NO NO YES
Training does not focus on taxi vanRegion of Peel Transhelp Authority NO NO NO
transportation or sedan transportation
Ontario Safety League Defensive Driving Proof of attending courses such as - Qualified Instructors certificate of completion NO NO YES
Town of Markham (Business Skills Proof of attending courses such as College Taxi Academy) certificate of completion NO YES YES
Town of Pickering Proof of attending courses such as certificate of completion NO NO YES
ex-iM-
Appendix C
Equivalencies for Components of Taxicab Driver Training Program (as of Feb 162011)
Any course not listed may be submitted to the License Issuer for consideration
Orientation Defensive
Location or Institution Notes Customer Sensitivity Driving
Service
City of Hamilton (Business Skills College Proof of attending courses such as Taxi Academy) certificate of completion NO YES NO
Proof of attending courses such asCityof Oshawa (Durham College)
certificate of completion NO NO YES
Must provide valid Toronto LicenseCity of Toronto
(Training completed every 3 years) NO YES YES
Proof of attending courses such asCity of Vancouver (Justice Institute of BC)
certificate of completion NO YES YES
The Vaughan training program mirrors City of Vaughan
that offered by Mississauga NO YES YES
Drive Wise Advance Driver Education Proof of attending courses such as Program certificate of completion NO NO YES
Ontario Safety League Defensive Driving Certificate of completion
Certificate (DDC) NO NO YES
Neither the In Class or On LineOTEC Accessible Customer Service
training is to the standard of that NO NO NOTraining - In Class or On Line offered through current program
Professional Driver Improvement Course Proof of attending courses such as (PDIC) certificate of completion NO NO YES
Training does not focus on taxi vanRegion of Peel Transhelp Authority NO NO NO
transportation or sedan transportation
Ontario Safety League Defensive Driving Proof of attending courses such as - Qualified Instructors certificate of completion NO NO YES
Town of Markham (Business Skills Proof of attending courses such as College Taxi Academy) certificate of completion NO YES YES
Town of Pickering Proof of attending courses such as certificate of completion NO NO YES