taxi operators in nairobi survey findings
DESCRIPTION
This is a summary of the findings from the survey carried out on Taxi (cab) operators in the larger Nairobi area, Kenya. The survey was carried out on the mSurvey platform. The operators send a text message with the word 'Taxi' to opt in to the survey, and no spamming was done. Essentially, this survey, and any other on the mSurvey platform, is on a strict voluntary respondent basis. There was a very high degree of apprehension and suspicion, partly attributed to the lack of familiarity with the technology. This explains the low sample count relative to the expected sample size.TRANSCRIPT
Survey dates: 23rd and 24th of May
Target population: Nairobi county Taxi operators
Sample size : 130 operators spread across 6 areas
Response rate: 65/130 (50%).
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Survey areas
Taxi Survey
• To establish the income of taxi operators in Nairobi relative to the money made by the taxi.
• The most used make of car for taxis.
• The biggest challenge faced in the course of duty.
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Objectives
Taxi Survey
• To establish presence of association (Or lack thereof) between the different variables. E.g. Area of operation/Levels of satisfaction, ownership/Levels of satisfaction etc.
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Other Objectives
Taxi Survey
Gender of operators Age of operators
25 - 31 39 - 45 18 - 24 32 - 38 45 - 51 52 and above
0
5
10
15
20
25
30
3532.8
23.421.9
15.6
4.7
1.6
Percent
Male Female0
10
20
30
40
50
60
70
80
90
100
87.5
12.5
Percent
• 87.5% of taxi operators are male; 12.5% are
female
• 32.8% of taxi operators are 25-31 years old
while 23.4% are 39-45 years old.
• A significant 21.9% are 18-24 years old. Only
1.6% are aged 52 and above.
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Notes:
Taxi Survey
Highest level of education attained. Make of Taxi operated
Seco
ndary
College
certi
ficate
/Diploma
Primary
Universi
ty Degre
e0
5
10
15
20
25
30
35
40
45 42.239.1
15.6
3.1
Percent
Toyota Nissan Subaru0
10
20
30
40
50
60
70
80
90
100
85.9
12.5
1.6
Percent
• 42.3% of the taxi operators have secondary school education; 39.1% have either college diplomas or certificates while 15.6% did not
go past primary school. 3.1% have degrees.
• Toyota is the most preferred make of car, with
85.9% of the operators using it. 12.5% use a
nissan with 1.6% using other makes e.g Subaru.
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Notes:
Taxi Survey
Number of trips made per dayAverage income generated by taxi per day
0 - 3,000 3,001 - 6,000 6,001 - 9,000 Above 9,0000
10
20
30
40
50
60
7064.1
29.7
4.71.5
Percent
Below 10 11-15 Above 20 16 - 200
10
20
30
40
50
60
70
57.8
32.8
4.7 4.7
Percent
• 57.8% of the operators make below 10 trips
per day; 32.8% make 11-15 trips per day. Only
about 4.7% make more than 16 trips in a day, mostly covering short distance.
• Subsequently, most taxis (64.1%), make less than 3000 shillings a day. 29.7% of the taxis
bring in 3001 - 6000 shillings a day, with only
6.2% making above 6000 shillings.
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Notes:
Taxi Survey
Biggest challenge Level of satisfaction
Satisfied
Unsatisfi
ed
Very sa
tisfied
Very unsa
tisfied
0
10
20
30
40
50
6053.1
35.9
6.3 4.7
Percent
Insecu
rity
Traffic j
ams
Competition
Police/C
ity co
uncil hara
ssment
Poor infra
structu
re0
5
10
15
20
25
30
35
40 37.5
26.5
15.6 14.1
6.3
Percent
• Insecurity is the biggest challenge for taxi
operators in Nairobi, with 37.5% citing it; 26.5%
said that traffic snurl ups are the biggest
challenge, with 15.6% citing competition.
• 53.1% are satisfied with their job; 35.9% are
unsatisfied with what they do.
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Notes:
Average income per day Nature of Ownership
Self ownership Lease Employing company
0
5
10
15
20
25
30
35
40
45
5046.9
32.8
20.3
Percent
Mean 1628.13
Median 1000
Mode 1000
Std. Deviation 1225.324
• 46.9% of the operators own the taxis they
operate; 32.8% have leased the cars while the
other 20.63% are employed by companies.
• The average income of the operators earned
by the operators per day is 1628 shillings with
most earning 1000 shillings.
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Notes:
Taxi Survey
Distribution of operators’ incomes
N=64Skewness =2.068Kurtosis=5.7Max = 7,000 Min = 400
Range = 6,600
• The incomes are highly skewed. Most values
are concentrated on left of the mean i.e. most operators earn below 1628 shillings a day.
• The distribution of the incomes is also highly peaked (Based on Kurtosis value). This means
high probability for extreme values, which is evidenced by some operators making as low as 400 shillings per day while others make as much as 7000 shillings per day.
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Notes:
Taxi Survey
Association between Operation area and challenges faced
• There is a significant relationship between the area of operation and the biggest challenge faced.
• Operators along Mombasa road and the Airport area feel that traffic jams are the biggest challenge.
• Operators along Thika road, Ngong’ road and Westlands feel that insecurity is the major challenge.
• The operators in the town Centre (CBD) cited police/city council harrassment as their biggest challenge.
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Notes:
Taxi Survey
• The level of satisfaction and the income earned per day are significantly associated. Operators who make more than 1000 shillings a day said that they were either satisfied or very satisfied.
• The daily income earned by operators is also
associated with the nature of ownership of the Taxi operated. Operators that own the taxis and those that have leased tend to accumulated more income.
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Other significant associations
Taxi Survey
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