TAWASOL تواصل

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What is Tawasol?

• An application that enables business owners to provide feedback on inspection visits by responding to a short questionnaire

• The application include a management dashboard that allows inspectorates to generate reports about the feedback received.

Tawasol is available for use via smartphones (iOS and Android), the web, and SMS.

Tawasol = Communication

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The Purpose of Tawasol

• Increase transparency, efficiency and effectiveness of the inspection functions in Jordan

• Establish open communication channels with the private sector

• Promote the culture of accountability, dialogue and partnership with the private sector in Jordan

• Help inspectorates identify strengths and areas of improvement, and introduce enhancements to their processes and procedures

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Why “Tawasol”•Easy and simple to use

•Available at any time

•Confidentiality

•Ability to generate reports and statistics

•Fast growth of the telecommunication sector

•The Higher Committee for inspection reform will view the reports and results achieved

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Where to Find it

• Download on your smartphone

• Website: www.tawasol.gov.jo

• SMS: send “Tawasol” or “تواصل” to 90800 for Zain, Orange, and Umniah

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Participating Inspectorates

• Greater Amman Municipality• Civil Defense Directorate• Ministry of Labor

More inspectorates will be added in the future

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Questionnaire Each questionnaire consists of around 10 questions that cover

the following areas:• Effectiveness and efficiency of the inspection process• Inspector’s behavior, knowledge, and merits • Clarity and transparency of technical requirements

Number of questions is kept low to facilitate ease of use. Questions are concise, mainly multiple choice, with the ability to

add comments. Questionnaire was designed in consultation with key inspectors,

and the private sector. Tool is flexible and includes skip logic, mandatory questions, and

other features.

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Questionnaire—screen shots

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Dashboard

• Inspectorates management and the Higher Committee can view individual and aggregate responses to questionnaires

•Dashboards can be generated for questions and indicators allowing quick view of results and trends

•Comparisons over time or per geographical location can be generated

•Responses to free text questions or comments can be extracted

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Dashboard—summary table

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Dashboard—compare results over time

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Sustainability and Continuity

• Continuous promotion and marketing

• Continuous update and/or addition of questionnaires to address

specific issues and developments

• Commitment by businesses to provide their feedback on

inspection, whether positive or negative

• Commitment by inspectorates to utilize the feedback received for

the periodic and continuous improvement of inspection systems

THANK YOU