tatoc 2015 - the tatoc consumer helpline review by mark caldicott, helpline manager
TRANSCRIPT
Annual Conference 2015
TATOC Annual Conference 2015 – A Time For Change
HELPLINE UPDATE
Mark CaldicottTATOC Consumer Helpline Manager
TATOC Annual Conference 2015 – A Time For Change
0845 230 2430 0345 230 2430
www.tatocconsumerhelpline.eu
TATOC Annual Conference 2015 – A Time For Change
NEW WEBSITEwww.tatocconsumerhelpline.eu
TATOC Annual Conference 2015 – A Time For Change
REBRANDED & UPDATED CONSUMER GUIDES
TATOC Annual Conference 2015 – A Time For Change
UPDATED COLD CALLERS LIST
750+ Reported Companies Since 2010
Companies Reported in 2013, 2014 & 2015
250 Companies
2010, 2011 and 2012 Can Be Given On Request
TATOC Annual Conference 2015 – A Time For Change
59171721
CONSUMER CONTACT
60751216
2013
7291
7664
5 %
2014
26
TATOC Annual Conference 2015 – A Time For Change
CONSUMER CONTACT
• Timeshare and Holiday Club Owners – More Complex • Citizens Advice Bureau• BIS ( Dept of ) • European Centre EEC• Police• Trading Standards• Solicitors• Banks• Credit Card Companies• Timeshare Committees and Resorts• BBC / Media
= 30 Contacts Per Day
TATOC Annual Conference 2015 – A Time For Change
WEBSITE STATISTICS
March 2014 – February 2015:
26,442 Visitors to the site
14,069 Unique Visitors to the site
Most Popular Page Visited Is The Cold Callers List – 600 Visits Per Month
FAQ 19 - How To Hand Timeshare Back – 457 Visits
Guide 61 – Relinquishing and Exit Routes – 148 DownloadsGuide 11 – Timeshare Resale – 80 Downloads Guide 12 – Rogue Resale Companies – 76 Downloads
TATOC Annual Conference 2015 – A Time For Change
CASE TYPE 2014 2013Resale General Timeshare Owners enquiring how to sell their ownership
1817 1480
Resale SpecificCold Calling Resale Companies
438 370
Legal CompaniesCompanies who offer owners legal help to relinquish or bring supposed class actions against a developer
232 194
Exit RoutesOwners enquiring how to exit their resort or club
305 132
Maintenance FeesEnquiring what fees are for / happens if don’t pay etc.
134 86
Takeover OffersCompanies who offer to takeover the ownership
85 55
ENQUIRES TO THE TATOC CONSUMER HELPLINE
54
CASE TYPE No. of Cases
Reported Lost Consumer Guides Sent Out To Recover
Resale Specific Cold Calling Resale Companies 235 £424,083.00 £316,461.00
Sales & Marketing Non- TimeshareDiscount Holiday Clubs / Leisure Credit Schemes
£141,543.00 £119,043.00
Sales & Marketing TimeshareTimeshare / holiday Club Products 33 £113,819.00 £98,319.00
Bonus WeeksFly Buy/ Marketing Offers
37 £16,629.00 £16,599.00
Legal Cold Calling Legal Companies
TakeoverCompanies Who Offer To Takeover The Ownership
TOTAL
44 £68,177.00 £63,522.00
692 £213,514.00
£977,765.00 £777,573.00
£163,629.00
COMPLAINTS TO THE TATOC CONSUMER HELPLINE 2014
TATOC Annual Conference 2015 – A Time For Change
76% or
2 out of 3
CASE TYPE
Resale Specific Cold Calling Resale Companies
Sales & Marketing Non- TimeshareDiscount Holiday Clubs / Leisure Credit Schemes
Sales & Marketing TimeshareTimeshare / holiday Club Products
Bonus WeeksFly Buy/ Marketing Offers
Legal Cold Calling Legal Companies
TakeoverCompanies Who Offer To Takeover The Ownership
TOTAL
POTENTIAL MONEY SAVED BY FOLLOWING
HELPINE GUIDENCE 2014
£790,152.00
£15,726.00
£144,860.00
£25,144.00
£359,478.00
£26,226.00
£1,361,586.00
TATOC Annual Conference 2015 – A Time For Change
£2,139.159
£1,361,586.00£777,573.00 +
POTENTIAL MONEY SAVED BY FOLLOWING
HELPINE GUIDENCE
TATOC Annual Conference 2015 – A Time For Change
TOP 5 COLD CALLING COMPANIES 2014
2. SELL MY TIMESHARE. TV
3. RESORT CARE EUROPE
4. TIMESHARE RELEASE
5. JUSTICE 4
1. I.T.R.A
TATOC Annual Conference 2015 – A Time For Change
TIMESHARE TASK FORCE
• Timeshare Task Force, created last year to clean up the industry’s tarnished reputation.
• They were directed to a group claiming to enable people to sell their timeshare and paid £4,500 to get out of their contract.
• A recent case involved a pensioner couple who wanted to get out of their timeshare.
• Task Force, run by online investigator KwikChex, is working with bodies, such as TATOC The Timeshare Association the and the Resort Development Organisation, to report fraudulent businesses to the authorities and warn owners of illegal companies.
• Rogue traders claim to be able to help people sell unwanted timeshares but simply take the money and disappear.
• Refunds of more than £8million have gone to timeshare owners.
• The Task Force has reported 34 businesses to the police and two people are expected to be given prison sentences for fraudulent trading’.
TATOC Annual Conference 2015 – A Time For Change
HOW FAR WILL THE SCAMMER GO????
TATOC Annual Conference 2015 – A Time For Change
THANK YOU