tapping the managed services trend: managed application

Solution BriefTapping the Managed

Services Trend: Managed Application

Acceleration Services with Juniper Networks

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Managed Application Acceleration Opportunities with Juniper Networks

In today’s global, competitive environment, enterprises of all sizes are focusing on their core business competencies and looking to outsource processes and infrastructure that detract from this focus. Enterprises recognize they need technology to help them maintain their edge. However, IT budgets are tight, and many IT departments lack the expertise to implement and operate the complex infrastructure required to support e-commerce, an Internet presence, converged voice and data, and other critical business requirements such as ERP applications and disaster recovery.

According to Gartner, the network infrastructure outsourcing market is the fastest-growing segment in IT outsourcing and will increase from 28 percent of the total IT outsourcing market in 2003 to 31 percent in 2008, a compound annual growth of nearly 10 percent.*

To capitalize on this trend, many service providers are looking to expand their offerings to include value-added services such as consulting, fully managed network operations, and application hosting. Value-added services bring new sources of revenue and higher margins, offsetting price erosion in traditional services. They also help providers differentiate themselves in ever more competitive markets and create the potential for long-term customer relationships.

Finding a technology partner with the right portfolio of solutions is key to creating and delivering high-value, high-margin services. Such a portfolio must support services ranging from consulting and design to full-scale managed services. It must also help service providers optimize their resources

Managed Service OpportunitiesWorking with the right partners and platforms, service providers can offer an array of value-added services, including one-time services such as consulting, network design and implementation, as well as ongoing revenue generators such as WAN optimization, application hosting and monitoring, and other managed services.

To enable a complete set of consulting services, service providers need a technology suite that has network and application auditing capabilities, including the ability to monitor, record and report on WAN and application behavior over time. With effective WAN monitoring, for example, service providers can gain or provide insight into how a customer’s network, remote users, and applications are interacting, including application traffic volume, “top talkers,” current and projected bandwidth consumption levels, latency, usage characteristics such as peak load times, and traffic anomalies.

Similarly, application monitoring tools give service providers real-time data on servers and transactions, providing visibility into which applications are used most, which are consuming the most bandwidth, and specific traffic volume between sites for the purposes of optimization and capacity planning.

With solid monitoring and auditing capabilities, service providers can offer such consulting services as:

• General network health assessments, including reports on overall performance with details regarding latency, link utilization, and congestion points;

• Network readiness assessments, identifying any bottlenecks or other performance problems that might interfere with deployment of new, mission-critical applications such as VoIP or SAP;

• Application traffic distribution assessments, including details on the types of traffic on the network and usage patterns;

• Capacity and performance reporting, including capacity planning, trend analysis, and performance modeling before and after a web-based or client-server application is deployed; and

• Recommendations and financial analysis of service and optimization alternatives, including return-on-investment (ROI) analysis for proposed network and application services.

*Gartner Research, “Networks Provide the Wealth of IT Services Opportunities” by Eric Goodness, January 19, 2005

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Consulting opportunities naturally lead to other services. Once a service provider has helped a customer understand the source of network and application performance problems and has presented recommendations, the next step is to help the customer implement those recommendations through design and implementation services such as:

• Universal network optimization;

• Application deployment and optimization;

• Application centralization; and

• Data center consolidation.

Likewise, consulting and design services lead to fully managed outsourced services, including:

• Enhanced connectivity services such as Quality of Service (QoS) and application-connectivity management;

• Ongoing network and application performance monitoring and SLA auditing;

• Application hosting;

• Application-specific SLAs and SLA auditing; and

• Disaster recovery and data center backup.

With the right technology partners, a service provider will have the functionality needed to deliver a comprehensive suite of services.

WAN Application Performance Service Portfolio: Illustration

Consulting Design and Implementation

Managed Services

• Health assessment

• Readiness assessment

• Capacity and per-formance analysis

• Application distribution assessment

• Financial analysis of optimization alternatives

• Network optimization• New application deploy-

ment• Application centralization• Data center consolidation

• WAN optimization• Enhanced connectivity

services• Application hosting• Application-specific SLAs• Application SLA auditing• Data center backup and

disaster recovery

Application Acceleration Service Opportunities with Juniper NetworksJuniper Networks delivers powerful application acceleration and optimization solutions for the WAN and data center. Alone or bundled with other products and technologies, these solutions can serve as the foundation for numerous value-added services.

Juniper offers two families of application acceleration platforms: the WX/WXC platforms, which provide application acceleration and WAN optimization across virtual private networks and other site-to-site connections; and the DX platform, which accelerates and streamlines the delivery of web-based applications from the data center.

Complementing the WX/WXC platforms is the WX Central Management System™ (CMS™) software, which provides powerful WAN monitoring and reporting capabilities that give service providers and their customers unparalleled visibility into how their business-critical applications are performing over the WAN.

The WX Framework

Juniper’s WX™ and WXC™ application acceleration platforms are based on the integrated WX Framework™, which includes the following technologies to improve the performance of IP-based mission-critical applications over the WAN:

• The patented Molecular Sequence Reduction™ (MSR™) technology is a next-generation compression technique based on pattern matching. The MSR technology increases WAN capacity four-fold or more by reducing WAN transmissions.

The WX Framework integrates key technologies that work together and influence each other, providing IT with distributed stateful intelligence about their WAN links and applications.

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• The patent-pending Network Sequence Caching technique reduces the overhead of repeated file transfers by identifying large redundant data patterns and storing them on hard drives for long periods of time, eliminating transmission of redundant traffic across the WAN and improving data reduction results.

• Packet Flow Acceleration™ (PFA™) technologies enable service providers to accelerate application performance by reducing the impact of latency on TCP-based applications.

• Application Flow Acceleration™ (AppFlow™) techniques optimize application-specific protocols for Exchange, Microsoft file sharing, and web traffic, improving the response times of applications using MAPI, CIFS, and HTTP.

• Quality of Service (QoS) and bandwidth-management tools allow service providers to prioritize their customers’ mission-critical applications and time-sensitive traffic.

• Policy-based Multipath™ (Multipath™) path selection technology allows service providers to define which applications follow which paths when multiple WAN links are available. The Multipath feature also supports automatic migration to an alternate path if performance degrades or a link fails.

• Powerful management and monitoring tools, such as the WX CMS and WebView software, provide a single, unified view into customers’ applications and networks; automate device configuration and deployment; and produce executive-level reports that aggregate customer network performance information.

Service providers gain access to this comprehensive feature set in a single, easy-to-deploy appliance, available in a range of WAN speeds. Using these platforms in conjunction with the WX CMS software, service providers can implement a comprehensive portfolio of consulting, design, implementation, and fully managed services designed to accelerate applications across WANs.

For example, SITA SC, which provides IT services to the air transport industry, is using the WX and WXC platforms to deliver its Integrated Traffic Management (ITM) Service. This service includes an assessment of customer requirements and objectives, which leads to a technical design and business case to reduce networking costs and maximize application performance by instrumenting customers’ WANs.

The DX Framework

The Juniper DX application acceleration and data center optimization platform is based on the DX Framework™, which integrates multiple web acceleration, security, and optimization technologies in a single platform. These technologies streamline data center operations and accelerate the performance of web-enabled applications:

• Server offload functions boost web server performance by taking over repetitive and CPU-intensive tasks such as encryption, key management, and SSL termination; managing transport connections by multiplexing hundreds of client requests into a single request; and serving web pages from onboard cache. The DX platform also promotes client-side caching in which frequently requested static objects are stored in the user’s browser, further offloading servers and providing faster user response times.

• Auto-adaptive compression speeds downloads and reduces traffic on WAN links for a range of applications regardless of file size or compression ratio, including all Microsoft Office documents and major protocols such as HTML and its variants, Javascript, J2EE, JSP, CSS stylesheets, XML, and SOAP. The DX detects the type of browser being used and automatically applies the optimal compression standard, such as GZIP and Deflate.


Visibility & Control

Security

Availability

Acc

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Processing

Content

Adaptive

Reporting

& Historical

Real-timeProtectionDoS

Secu

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ActiveN

Scalability

& Resiliency

ServerLoadBalancingAuto-adaptive

Compression

Serv

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DXFramework

The DX platforms are based on the DX Framework, which integrates multiple acceleration, availability, security, and visibility and control capabilities into a single product architecture.


• Server load balancing (SLB) techniques include a patented Fewest Outstanding Requests algorithm, which equitably distributes incoming HTTP requests among web servers by tracking each server’s pending load. Global server load balancing (GSLB) enables the DX platform to load balance between geographically disparate data centers, forwarding user requests to the closest or best-equipped data center. The DX platform load balances both TCP and UDP traffic.

• ActiveN™ scaling capabilities allow DX platforms to be deployed incrementally, as needed, to keep pace with growing demands on the data center. Up to 64 DX platforms can be clustered in a mesh topology that acts as a single, large device, providing scalable performance and unparalleled reliability through cascading failover.

• A full HTTP proxy, the DX platform acts as a buffer between clients and servers, providing Layer 3 through Layer 7 application security with HTTP protocol scrubbing and per-request authorization to block application attacks and secure outbound access to mask server identity. All sessions are fully SSL encrypted (FIPS support optional), with an “auto SSL” feature to secure non-secure applications. Network-layer security defends against SYN floods and other types of denial of service (DoS) attacks, while non-blocking inspection ensures legitimate requests get through. As a proxy, the DX platform also intercepts error messages and automatically retries failed download attempts, shielding users and improving page retrieval success rates.

• The AppRules™ adaptive content processing feature delivers a suite of tools that allows service providers to modify application behavior in real time without having to touch a customer’s code. The AppRules feature enables providers to correct errors, compensate for inefficiencies, and alter performance characteristics of all major web-based applications on the fly. Using the AppRules wizard, service providers can select from a menu of predefined optimization scripts or create “if-then” rules for flexible content processing of both incoming client requests and outgoing server responses.

• Integrated monitoring and reporting features provide visibility into servers and transactions, offering more than 200 real-time performance statistics as well as historical data, enabling service providers to perform trend analysis, problem isolation, and capacity planning for customers.

By consolidating a number of web-related performance and security features into a single device, the DX platform enables service providers to design more efficient data centers for clients and boost the efficiency of their own data centers. Using the DX platform, service providers can offer a full range of consulting, design, implementation, and fully managed data center and web application services.

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Consulting ServicesService providers can offer a variety of consulting services using the WX/WXC and DX application acceleration platforms, as well as the WX CMS software. The WX and WXC platforms, for example, support the full range of network audit-related consulting services, including a general network health assessment, application traffic distribution reporting, and network-readiness reporting.

Key to these services is the fact that the WX/WXC platforms can function as probes, monitoring traffic from remote WAN sites and disparate links; capturing packets as needed for analysis; and providing complete visibility into WAN traffic patterns, bandwidth consumption, latency, and congestion points. Service providers can, for example, see link throughput by application, destination, and time frame; get application traffic summaries; and identify top talkers by device, application, traffic type, and time frame.

The WX CMS software automatically polls key WAN performance and application statistics and can store this data for up to a year, creating a repository that service providers can use for capacity planning and SLA audit services. Similarly, service providers can use the WX and WXC platforms and the WX CMS management software to model application performance before and after

traffic optimization and acceleration, allowing them to develop recommendations, including best practices templates. For example, a service provider could use the WX or WXC platforms and the WX CMS software to help a customer understand traffic patterns from a data center to remote locations, providing visibility into the impact of a new application on bandwidth, latency, and loss.

The DX platform complements the WX/WXC platforms’ capabilities by providing insight into web-based application performance and data center efficiencies. The DX platform tracks over 200 real-time statistics, including bytes in/out, compression rates, connections from browsers, connections to servers, SSL session data, error codes, MIME types, cache utilization, and illegal actions blocked. The statistics are available via SNMP on a device-, virtual IP (VIP)- and target server-wide basis.

Using the DX platform, service providers can monitor incoming and outgoing web-based traffic to assess current traffic loads and performance characteristics; identify potential bottlenecks; assess the impact of new applications on the data center infrastructure; and recommend optimization options. Likewise, by leveraging the DX platform’s historical data tracking capabilities, service providers can offer capacity planning and SLA audit services for a complete spectrum of web-enabled applications.


Reporting and Auditing SevicesThe extensive monitoring and reporting capabilities of the WX CMS software enable service providers to offer a variety of network performance monitoring, service level agreement (SLA) auditing, and application optimization services to their customers.


Design and Implementation ServicesThe Juniper application acceleration platforms also support a full range of design and implementation services. For example, the compression and acceleration technologies available with the WX and WXC platforms can be used to deliver network optimization services. The MSR and sequence caching technologies increase WAN throughput by dramatically reducing traffic on WAN links, while the PFA and AppFlow features accelerate applications. The PFA technology, for example, accelerates all TCP-based applications, while the AppFlow features improve the performance of Exchange and web traffic and accelerate access to centralized Microsoft-based application and storage data.

Service providers are also using these capabilities to optimize satellite networks – for example, enabling the roll-out of key applications that are sensitive to the delays inherent in satellite transmissions. Using the Juniper-enabled optimization capabilities, these service providers make it possible for remote locations, where satellite connectivity is the only option, to access critical business applications. Juniper Networks has teamed with iDirect, a major satellite hub manufacturer, to enable Network Service Operators (NSOs) to sell optimized satellite links.

The WX/WXC platforms’ compression and acceleration techniques can also be applied to any application deployment where performance optimization is critical, including server centralization and data center consolidation. JT International (JTI), for example, was migrating from a legacy ERP application to SAP and wanted to serve their 150 global locations from a single, consolidated data center. The company utilized the optimization features of the WX and WXC platforms to support this centralized deployment. JTI has fully outsourced its global WAN operations to Equant.

As another example, enterprises increasingly want to centralize e-mail servers, but doing so puts a WAN between clients and the server, dramatically slowing e-mail performance. Using the WX and WXC platforms, service providers can model the performance from the central e-mail site to all remote locations and provide recommendations on which links have the bandwidth and latency characteristics to accommodate the application centralization without requiring any modification. Likewise, service providers could perform a similar analysis for customers evaluating data center consolidation and offer to implement the recommendations on behalf of the customer, deploying WX and WXC platforms where application acceleration is needed.

WX/WXC

Service Provider AWAN

Service Provider BWAN

WX/WXC

WX/WXC

WX/WXC

WX/WXC

WX/WXC

WX/WXC

WX/WXC

Service Provider AData Center

Hosted Exchange, SAP

Remote Office 1

Remote Office 250

Remote Office 1

Remote Office 250

DXDX

DX

Hosted Application SevicesAs server centralization grows more popular, service providers can use the DX and WX/WXC platforms to offer hosted client-server and web-based application services that deliver LAN-like performance over the WAN.

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The DX platform can play a major role in data center consolidation as more and more businesses web-enable their traditional client-server applications. For example, service providers can assist customers in reducing the impact of web-based applications on data center servers and network connections by deploying the DX platform at customer sites. Leveraging the DX platform’s server offload features, which relieve web servers of processing-intensive connection management, security, and authentication tasks, service providers can help customers make the best use of their existing data center resources. Similarly, service providers can use the DX platform’s SLB, GSLB, ActiveN scaling, and security capabilities to help customers consolidate data centers in a scalable, resilient, secure manner.

As enterprises web-enable their business applications and expand their web presence to encompass partners and customers, they often lack the internal resources to ensure successful deployments. Using the DX platform’s acceleration, scalability, security, and control features, service providers can aid enterprises in achieving their IT goals. For example, the DX platform’s standard compression techniques and caching features provide performance boosts for each web transaction, ensuring web applications meet performance requirements. Coupled with the AppRules feature, service providers have a complete set of tools to help customers deliver consistently high performance to their users, ensuring success with new web application roll outs and application centralization.

Fully Managed ServicesThe Juniper Networks portfolio of application acceleration solutions supports a complete set of managed services, enabling service providers to generate ongoing revenue streams. For example, service providers can use the extensive monitoring and reporting capabilities in the WX CMS software to offer network performance monitoring and SLA auditing services. These robust reporting features enable service providers to create a variety of custom reports, including an Executive Summary that provides an at-a-glance view of important traffic, performance, and reduction statistics.

Service providers can support multiple enterprises with a single WX CMS software platform, partitioning the data to provide different customers with a portal into their own unique performance statistics and reports. Customers can monitor their own WAN performance, including application statistics, top talkers, most active links and other attributes via the WX CMS software; the service provider controls access through customizable user roles that define what level of information the visitor can view. Because the data is organized into separate “silos,” there is no risk that one customer will inadvertently view another’s performance data.

Similarly, service providers can leverage the DX platform’s reporting capabilities to offer SLA auditing as well as application-specific SLAs. The DX platform’s Dashboard, for example, can display more than 200 real-time performance statistics on both incoming and outgoing web traffic. Additional managed services include enhanced connectivity and application connectivity services, application hosting, and data backup and disaster recovery.


WX/WXC

Service Provider AWAN

WX/WXC

WX/WXC

Service ProviderData Center

Remote Office 1

Remote Office 2

WX/WXC

Remote Office 3

WXCMS

DXDX

DX

Connectivity SevicesThe compression, acceleration, offload and bandwidth-management capabilities of the DX and WX/WXC platforms give service providers a solid foundation for delivering enhanced connectivity services.


Enhanced Connectivity Services

Juniper Networks enables enhanced connectivity services via the compression, acceleration, and bandwidth-management capabilities of the WX and WXC platforms. The ability to offer enhanced services on a customer’s existing WAN links gives service providers significant competitive leverage.

For example, a customer may want to ensure consistent performance for key mission-critical applications but cannot or will not migrate to MPLS with QoS services. A service provider could use the bandwidth-management tools defined by the WX Framework – including QoS and bandwidth allocation – to provide a QoS service that would prioritize applications across existing WAN links and allocate bandwidth among different applications based on customer priorities. The easy-to-use, template-based QoS tools let service providers define minimum and maximum throughput levels and ensure that non-critical traffic does not interrupt mission-critical or delay-sensitive applications such as VoIP.

Similarly, service providers could use WX/WXC platform features to provide leased-line and satellite customers with advanced features such as higher throughput and QoS controls. Service providers could offer a fully managed satellite service that features high throughput and strong application performance based on the WX platform’s MSR and sequence caching compression techniques and application acceleration features.

Application Connectivity Services

Providers also have the option to couple the Multipath feature with the WX CMS software’s reporting capabilities to deliver application connectivity services. For customers with locations served by two WAN links, the Multipath feature allows service providers to define which applications use which links, ensuring that mission-critical traffic traverses a private connection while less critical traffic is handled by a DSL or other public line. The WX/WXC platform monitors each path and automatically diverts applications to the alternate path if performance drops. The WX CMS software reports allow service providers to track each application’s performance to ensure that SLAs are being met.

Service providers can also use the WX CMS software for capacity planning services by monitoring bandwidth usage over time to project when the current bandwidth will reach the saturation stage. By predicting when networks will need to increase bandwidth capacity, service providers can help customers get ahead of the product procurement and budgeting process and deploy new WX and WXC platforms as needed, before application performance suffers. Again, a single WX CMS platform can support multiple customers, enabling the service provider to fully leverage their software investment.

Application Hosting Services

Both the WX/WXC and DX platforms make it easier for service providers to offer application hosting services. The WX and WXC platforms, for example, include the PFA technique for TCP acceleration and the AppFlow features for application-specific acceleration, helping service providers boost application performance while reducing their bandwidth needs. Taking advantage of the WX/WXC platforms’ compression feature, a service provider offering hosted Exchange services could purchase lower-speed WAN links yet charge more for the service because the AppFlow feature accelerates Exchange performance. Likewise, service providers can use QoS and Multipath capabilities to satisfy specific customer performance and connectivity needs.

The DX platform is ideal for service providers looking to host web-based applications. Businesses are increasingly “webifying” applications to provide internal users as well as their business partners and customers with universal access to centralized business applications. However, web-based applications place a tremendous burden on the data center where the back-end servers and other web-related resources must accommodate large numbers of users and ever escalating volumes of transactions. As a result, some enterprises are turning to service providers to host their web-enabled applications.

The DX platform integrates multiple web-related functions into a single, scalable device that replaces multiple point products such as server load balancers, compression devices, HTTP proxies, and

other devices used to offload servers and boost web application performance. With the DX platform, service providers can scale their existing Internet data centers to provide fast, reliable, secure performance for web-based applications. For example, the DX platform’s caching features ensure fast response times for customers while relieving the provider’s servers of repetitive, process-intensive tasks.

Similarly, the DX platform’s compression capability ensures downloads are streamlined as much as possible while the server offload functions unburden servers of resource-consuming tasks. Global load balancing enables service providers to load balance between multiple data centers, providing optimized performance for a customer’s users, regardless of geography; and resilient disaster recovery for the provider. The AppRules feature gives service providers another powerful tool for modifying application behavior and securing web applications without the need to touch the application’s code.

Scalability is critical to a stable hosting environment. The ActiveN scaling capability enables service providers to scale their DX infrastructure incrementally to meet customer demands. The cascading failover feature improves disaster recovery, adding to application reliability and availability.

Security is also paramount for application hosting. The DX platform’s suite of security features ensures that customer applications and the service provider’s infrastructure are protected from malicious TCP and HTTP attacks as well as DoS attacks. All users are authenticated via the DX platform and sessions fully encrypted, guaranteeing communications are private and secure.

Data Backup and Disaster Recovery

Data replication and data center backup and disaster recovery are managed services that the Juniper application acceleration platforms easily support. WX/WXC platform features such as data compression and application acceleration aid in speeding data backups as well as recovery processes, for example.

Likewise, when delivering data replication services, service providers can leverage the WX/WXC platforms’ QoS feature to allocate a small percentage of a WAN link to data replication and set the operation to run continuously. In this way, the provider ensures data integrity remains high while the other business applications remain unaffected. The sequence caching technology, with its ability to eliminate repetitive data, is useful for implementing replication and disaster recovery services, minimizing the bandwidth needed for these traffic-intensive services.

The WX and WXC platforms can also reduce a service provider’s cost on ancillary offerings, such as providing data replication and disaster recovery services for Exchange servers. The MSR compression and sequence caching techniques dramatically reduce the bandwidth needed to perform data replication, enabling more frequent backups.

For its part, the DX platform provides complementary acceleration for web-enabled applications through compression and caching, allowing for faster backups and quicker recovery times. In addition, the DX platform’s GSLB capability lets service providers load balance between multiple data centers for resilient disaster recovery capabilities.


Solution Brief

Driving the Cost Out of ServicesWhile value-added services offer providers a way to enhance revenue, they must be cost-effective to deploy and manage for that revenue to be realized. The Juniper Networks application acceleration platforms not only enable service providers to implement a variety of services, they also take the cost out of provisioning them.

Juniper Networks assists service providers and strategic partners such as EMC, Network Appliance, and VERITAS in keeping overhead low in several ways. First, providers can amortize the cost of acceleration platforms across multiple services, driving up margins. Juniper Networks also helps providers keep their costs low by reigning in bandwidth expenses associated with managed services. Whether for application hosting, data replication services, or disaster recovery services, the WX/WXC and DX devices reduce the volume of traffic traversing networks. With the WX and WXC, for example, traffic on WAN links is cut an average of four-fold and as much as ten-fold, depending on the traffic type, while the DX platform contributes to a 50 to 60 percent improvement in response times and web page downloads.

The DX platform provides significant cost savings in the data center. By combining multiple web-related functions in one platform, the DX platform reduces both capital and operational expenses associated with deploying and managing separate point products for TCP offloading, compression, load balancing, caching, application firewall functionality and other security, authentication, and performance functions. As an integrated device, the DX platform also simplifies the data center architecture.

In addition, the DX platform significantly improves data center efficiency, increasing server capacity three- to four-fold and reducing server overhead costs up to 80 percent. As a result, service providers can do more with their existing data center infrastructure, thus maximizing their current investments. As a scalable, reliable, secure device, the DX platform enables service providers to easily grow their business as demand grows while maintaining consistent performance for customer applications.

Both the WX/WXC and DX platforms simplify deployment and management, further reducing overhead. For example, the WX CMS software allows service providers to centrally manage as many as 2,000 devices, leverage configurations on devices already deployed, schedule key upgrade and management tasks, and perform updates such as rolling out new software revisions.

In addition, the WX CMS software automates device deployment and license management. Service providers can store configurations for remote WX and WXC platforms in the WX CMS software; those remote devices will automatically retrieve their image and configuration files when they come online. Personnel at remote sites simply connect the device to electrical power and an Ethernet network and the rest of the configuration is automatic. The WX CMS software also automates license management and provides centralized management and control of remote deployments.

Juniper’s application acceleration platforms also offer considerable deployment flexibility and reliability. For example, the WX and WXC platforms operate transparently to existing applications, networks, routers, and WAN interfaces as well as to IPsec VPNs, MPLS, firewalls, and encryption technologies. As a result, these platforms provide significant performance benefits in a non-

Customer Success Story:SITA SC Professional Services

Business Benefits:

• Designed and implemented highly efficient Integrated Traffic Management (ITM) Service used by Cathay Pacific Airline, based on Juniper Networks WX application acceleration platforms

• Facilitated global application rollouts without requiring expensive IP VPN bandwidth upgrades

• Reduced overall network cost of ownership for Cathay Pacific while providing global, round-the-clock network monitoring and management

Cathay Pacific, 2003’s Airline of the Year, was seeking to improve the passenger experience through improvements to their booking, check-in, and in-flight services. However, a planned transition from proprietary to open systems using

IP-based applications, combined with bandwidth constraints that impacted new application rollouts, presented a particular challenge.

Following an extensive three-month assessment, SITA SC Professional Services concluded that an Integrated Traffic Management (ITM) Service would produce the desired results while delivering a solid return on investment for Cathay Pacific. SITA SC designed the system around the Juniper Networks WX application acceleration platform family, which combines next-generation compression with traffic-control functions including bandwidth management into an easy-to-deploy appliance.

The WX platforms have allowed Cathay Pacific to recoup capacity on its network links, enabling traffic loads to grow without requiring additional bandwidth investments. In addition, the solution provides added visibility into the WAN, significantly improving network and application performance and generating direct cost savings.

Copyright �00�, Juniper Networks, Inc. All rights reserved. Juniper Networks and the Juniper Networks logo are registered trademarks of Juniper Networks, Inc. in the United States and other countries. All other trademarks, service marks, registered trademarks, or registered service marks in this document are the property of Juniper Networks or their respective owners. All specifications are subject to change without notice. Juniper Networks assumes no responsibility for any inaccuracies in this document or for any obligation to update information in this document. Juniper Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice.

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intrusive manner in any existing network environment. The WX and WXC devices are also highly robust; should one fail, it automatically switches to bypass mode, allowing all traffic to flow across the WAN untouched and ensuring uninterrupted operations.

ActiveN scaling allows up to 64 DX platforms to be clustered in a mesh topology to act as a single device. By supporting configuration synchronization across all DX platforms in a mesh topology, ActiveN enables service providers to expand their web-related application services without incurring additional management overhead. In the event one unit fails, the cascading failover feature redistributes the workload equally among the remaining devices.

Service Benefits to Customers, Higher Revenues to Providers

With a portfolio of value-added services, service providers can deliver significant benefits to customers. By providing network, application, and management expertise that customers may lack in-house, service providers enable enterprises to outsource IT infrastructure and maintain their focus on core business competencies. Enterprises reduce their risk by eliminating the need to build and operate complex infrastructure. They also get the network service levels they need without having to hire experienced staff – something that’s always in short supply.

Juniper Networks: The Foundation of Value-Added Managed ServicesBy offering value-added services, service providers position themselves as more than transport suppliers. A broad service portfolio helps service providers better compete and enables them to more effectively address customer requirements and develop long-term, profitable relationships with customers. Value-added services increase revenue opportunities, generate higher margin business, and give providers a broader footprint across the customer network.

To successfully deliver a range of consulting, design, implementation, and fully managed services, service providers need technology partners whose platforms support a breadth of capabilities. The Juniper Networks WX/WXC and DX solutions, in conjunction with the WX CMS software, provide an array of features to effectively support a spectrum of value-added application, WAN and data center services.