"taleo w praktyce", anna chodzińska recruitment lead accenture bpo poland, accenture

Oracle Taleo in Practice Recruitment Process Management withTaleo

Anna Chodzińska - Recruitment Lead Accenture BPO Poland

15th October 2013, Warsaw

Copyright © 2012 Accenture All rights reserved. 2

Oracle Taleo in Practice Oracle Taleo w Praktyce

Talent Acquisition Challenges

Wyzwania w Pozyskiwaniu Talentów

Recruitment without & withTalent Acquisition System

Rekrutacja bez wsparcia i ze wsparciem Systemu Pozyskiwania Talentów

What does Oracle Taleo System do?

Funkcjonalność Systemu Oracle Taleo

Recruting with Oracle Taleo - Accenture Practice

Rekrutacja z Oracle Taleo – Praktyka Accenture

Conclusions

Wnioski


Globalization

Competetive Market

Focus on Candidate’s Experience

Complex Talent

Management

Company’s Growth

New Capabilities

Talent Acquisition Challenges Wyzwania w Pozyskiwaniu Talentów

What technology supports

recruitment in your company?


Recruitment without Talent Acquisition System Rekrutacja bez wsparcia Systemu Pozyskiwania Talentów

Why not using only mailbox to manage the talent acquisition process in the

company?

Recruiting without Talent Acquisition System results in...

Quick application process for candidates

Lots of irrelevant CVs in your mailbox

No remote access to mailbox archive

No candidates tracking in time

Data repository limited to mailbox size

Time-consuming manual reporting to support business decisions

Lots of paper documents on your desk


Recruitment with Talent Acquisition System Rekrutacja ze wsparciem Systemu Pozyskiwania Talentów

Choose TA System in case you need something much better to ensure...

...and this is only for the beginning

Complete entry data about candidates

Pre-assessment of most relevant candidates in the pipeline

Effective sourcing strategy execution

Remote access to your application database

Candidates’ history of applications & communication with candidates

History of all recruitment projects in one accessible place

Integrated testing tools in line with selection plan

Automated reporting to support business decisions

Global scalable staffing & collaboration across countries

Hired candidates’ data transfer to HR system


What does Oracle Taleo System do? Funkcjonalność Oracle Taleo


What does Oracle Taleo System do? Funkcjonalność Oracle Taleo

Oracle Taleo provides a global recruiting system that is available in 31

languages.

Oracle Taleo Talent Acquisition System

Oracle Taleo currently provides a talent management solution that has received

more than 200,000,000 job applicants and is used by more than

5000 companies in over 200 countries.

Accenture Practice


Recruting with Oracle Taleo - Accenture Practice Rekrutacja z Oracle Taleo – Praktyka Accenture

Accenture uses Oracle Taleo as an application service provider hosted software for its primary

recruiting system.

Accenture runs the Large Enterprise Edition of Oracle Taleo Recruiting.

Accenture uses Oracle Taleo to recruit for all levels and all types of positions.

Accenture has 12 languages enabled.

English, English UK, French (Canada), Chinese, French, Dutch, German, Spanish, Portuguese (Brazil), Italian,

Japanese, Polish

Accenture uses Oracle Taleo Recruiting in 56 countries, all Accenture countries except

India and The Philippines. Andorra, Angola, Argentina, Australia, Austria, Belgium, Bolivia, Brazil, Canada, Chile, China, Colombia, Costa

Rica, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland,

Israel, Italy, Japan, Latvia, Luxembourg, Malaysia, Mauritius, Mexico, Morocco, Netherlands, New Zealand,

Nigeria, Norway, Peru, Poland, Portugal, Romania, Russia, Singapore, Slovakia, South Africa, South Korea,

Saudi Arabia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UAE, UK, US, Venezuela, Vietnam

Accenture has implemented 19 career sections. A career section is a portal where

candidates can apply to jobs and refer other candidates. 15 External Career Sections

2 Agency Career Sections

2 Internal Career Sections (one for Employee Referrals, one for Open Internal Positions)


Recruting with Oracle Taleo - Accenture Practice Talent sourcing | Selection | Hiring

Recruiter ATAS platform



Talent Sourcing

Integrated platform for internal &

external job posting,

Immediate sourcing with Referral

Program Career site,

Immediate sourcing with Open

Internal Career site,

Agencies access to TA system &

possibility to recommend candidates

directly in the system,

ATAS search of candidates with

required profiles,

High-quality applications easy to

target,

Shared folders of candidates per

defined criteria,

Collaboration across the countries –

e.g. job posting abroad via Accenture

Career Website & on regional

recruitment projects

Selection

Prescreening questions,

ATAS intergrated with SHL tests

Hiring

Job offering - predefined Offer

package,

ATAS Hiring - data transfer to

SAP HR



Business request for staffing100 FTEs – from graduates to managers

Agressive timelines – 1st on-boarding dates within 3 weeks from recruitment kick-off

Multilingual scope (20 different languages)

New capability in the BPO center

Limited Recruitement team capacity

Budget limitations - Agencies support limited only to leadership roles

How to kick-off extended sourcing within 24 hours and

present the pipeline within next 48 hours for junior

positions with different languages?

Case 1


Recruting with Oracle Taleo - Accenture Practice Analytics | Performance & Quality management



Reporting & Analytics

•Automated predefined reports

•Only 5 minutes to run the Application Data report (and

others) for requested period of time

•Time-saving analytics which provides data about:

•Number of open & closed recruitment projects,

•Number of applications,

•Quality of applications (pass through rate),

•Hire per job offer rates,

•Sourcing channel mix,

•Rejection& Withdrew reasons,

•Recruitment team performance, etc.

Demand & supply planning data source

Recruitment capability assessment data source

Quality Management

•Global and local KPIs monitored

•Top priority applications tracking controlled (e.g.

Referral Program)

•Percentage of rejected candidates with rejection

reasons, etc.

•Sourcing strategy monitored in standardized manner

•Compliance with Data Protection



Implementation of Operational Excellence Fundamentals in Accenture BPO

Recruitment (Operations’ Continuous Improvement)

„AS IS analysis”

Key metrics definition

Recruitment status reporting

Scope for improvement

Controllable environment

• Taleo reporting as starting point

How to manage best in class-cost effective, high speed and quality-

recruitment?

Case 2



Taleo Reporting as starting point for setting up the controllable environment

8 hours per week manual reporting -

tracker with candidates’ data & status update

Manual Tracker replaced by Automated

Taleo Report

10 minutes for weekly Taleo report with all

required data

Time saving: 31 hours monthly saved

for other activities (=18% FTE)

Analytics of candidates’ salary expectations vs. job offer’s

salary ranges

Time-consuming analytics of applications and manual tracking – 60 minutes per

request

Taleo report for Candidate Rejection Reasons &

Candidate Withdrew Reasons- Predfined reports – 10 minutes

per each

Time-savings in providing information required by

busines to make key decisions about the offer or

requirements adjustment (recruiter’s strong facts for

negotations)

Manually tracked annual recruitment data and risk of losing

them

Standardized reports in Taleo with data reqeuested for defined period (from daily to annual and longer)

Ability to efficiently analyze short-term and long-term trends

Efficient and relevant strategy planning and performance control

Quick response to business regarding recruitment feasibility (4 hours prior to Taleo reports utilization to 0,5 hour post that

process)

Need for tracking the candidates from Referral

Program (Priority candidates vs. global targets)

Manual tracking of referred candidates replaced with Taleo report which shows

progress

Weekly progress status of referred candidate and

recruiter’s regular activity to meet quality targets

Faster processing of referred candidates

Increased number of referred candidates’ hires (12% increase within last 2

years)


Conclusions

Candidate

Experience as key

criteria for Oracle

Taleo

Implementation

Oracle Taleo

version relevant

with company

profile and Talent

Management

Strategy

Implementation as

important change

managment

project with strong

impact on internal

and external

Employer Brand

"taleo w praktyce", anna chodzińska recruitment lead accenture bpo poland, accenture

Technology

support business

funkcjonalno

oracle taleo

accenture

oracle taleo

accenture

taleo reporting

taleo report