taking your d365 for sales to the next level with...taking your d365 for sales to the next level...
TRANSCRIPT
Taking your D365 for Sales to the Next Level with the Spring ’19 Release
Senior D365 CE Consultant
Email: [email protected]
Meghan Reed
#HSCCATLANTA19
Senior D365 CE Consultant
Email: [email protected]
Reham Darwiche
#HSCCATLANTA19
Sales Track
/ 3Think Digital Customer Conference 2019
Taking your D365 for Sales to the Next Level with the Spring ’19 Release
Predictive Scoring
Playbook
Relationship Analytics
Team Integrations
Who-Knows-Whom
Notes Analysis
Sales Forecasting
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Predictive Scoring
• Learning model from related entities such as
• Contact• Account • Lead • Opportunity
• Scores, score trends, and top reasons available on forms and views.
• Can be used on Leads and Opportunities
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DEMO
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Playbook
• Capability to help organizations automate repeatable sales activities and respond to external events
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DEMO
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Relationship Analytics
• Key Performance Indicators and Activity History
• Overall health of business relationships
• Parameters include CRM Activities, LinkedIn, Note, Exchange Data
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Team Integrations
• Access D365 records in Teams channels
• Collaborate on a specific record
• Dynamics 365 bot for Teams
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DEMO
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Who Knows Whom (Connection Insights)
• Relationships calculated using Exchange communication
• Templated introduction requests
• Available for Contacts and Leads
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Who Knows Whom (Connection Insights)
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Notes Analysis
• Intelligent suggestions regarding notes
• Timely actions for requirements
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DEMO
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Sales Forecasting
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DEMO
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Q&A?