taking the library out to patrons
DESCRIPTION
Helen WilburTRANSCRIPT
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Power to the user.TM
Taking the Library Out to Patrons
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Power to the user.TM
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equals
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Value to the library
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Understanding Your Users
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Understanding Your Users
Gale-Cengage Browse SurveyHow frequently do you use this website?
July 31, 2009 - September 08, 2009Live as of 9.8.09
(N: 310)
First time27%
Several times a month22%Several times a week
19%
Daily11%
About once a month9%
About once every 3 months7%
Every 6 months or less5%
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Understanding Your Users
Gale-Cengage Browse SurveyHow did you find out about this website?
July 31, 2009 - September 08, 2009Live as of 9.8.09
(N: 310)
Librarian38%
School or library website32%
Teacher13%
Used in the past9%
Other, please specify6%
Web search engine2%
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Understanding Your Users
Gale-Cengage Browse SurveyWhich best describes your role on this website today?
July 31, 2009 - September 08, 2009Live as of 9.8.09
(N: 310)
28%
24%
17%
8%
7%
6%
6%
2%
2%
0% 5% 10% 15% 20% 25% 30%
Librarian
College Student
High School Student
Teacher
Professor
Other Professional
Other, please specify
Elementary School Student
Middle School Student
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Understanding Your Users
Gale-Cengage Browse SurveyWhich best describes the purpose of your research today?
July 31, 2009 - September 08, 2009Live as of 9.8.09
(N: 310)
School assignment48%
Professional project25%
Personal interest11%
Other, please specify9%
Just browsing7%
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Understanding Your Users
Gale-Cengage Browse SurveyDo you trust the content on this website more than the content you find through web search engines?
July 31, 2009 - September 08, 2009Live as of 9.8.09
(N: 310)
Yes79%
Haven't thought about it15%
No6%
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Understanding Your Users
Gale-Cengage Browse SurveyWhich search engine do you primarily use to do online research?
July 31, 2009 - September 08, 2009Live as of 9.8.09
(N: 310)
Google.com83%
Other, please specify9%
Yahoo.com5%
Ask.com3%
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Understanding Your Users
Gale-Cengage Browse SurveyDid you find what you were looking for?
July 31, 2009 - September 08, 2009Live as of 9.8.09
(N: 310)
Yes68%
Don't know yet17%
No15%
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Understanding Your Users
Did not have any difficulty navigating the site
68%
Could not navigate back to previous information
8%
Too many links or navigational choices
5%
Links did not take me where I expected
5%
Other, please specify5%
Would often feel lost, not know where I was
4%
Links/labels are difficult to understand
3%
Had technical difficulties (e.g. broken links, error messages)
2%
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Understanding Your Users
Gale-Cengage Browse SurveyWhat is your gender?
July 31, 2009 - September 08, 2009Live as of 9.8.09
(N: 310)
Female72%
Male24%
Prefer not to respond4%
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Understanding Your Users
Gale-Cengage Browse SurveyWhat is your age?
July 31, 2009 - September 08, 2009Live as of 9.8.09
(N: 310)
51+34%
36-5025%
under 1816%
26-3512%
19-259%
Prefer not to respond4%
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Dedicated Website for Customer Usage Reports
Access to usage reports is separate from InfoTrac admin account.
Portal can be configured at every level: Consortium Institution Location.
Improved timeliness: Real-time connection to
Gale usage database; Reports available by the 2nd
or 3rd of each month.
New Usage Reporting System
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Updated User Interface
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View Reports Online or Download to Excel
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Graphical Reporting Capability
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Redesigning Websites
UnleashYour Databases
with Widgets
Locations that haveadded a search box or anicon to their site, see anaverage increase of 100%in usage!
access.gale.com/widgets
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Adding Widgets to Your Website
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Some Examples of Posters and Bookmarks
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Gimme, Gimme, Gimme…
Take Advantage of all the Free Stuff
Gale provides posters, calendars, stickers, press release templates, lesson plans and a whole lot more. Place your order or print on demand today.
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Can You Hear Me Now?
Take Advantage of Cool Tools
Gale’s implementation of ReadSpeaker technology allows users to listen to and/or download any text article in the database.
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Our Commitment to You
Full Gale resources directed at ensuring your success: Full marketing support to promote the products and services that matter. Technical support & analysis to help increase usage. Your feedback sought and incorporated into Gale’s strategic planning
processes.
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We appreciate your time, and thank youthank you for all of your
business.
More Power to You.