taking happiness into account

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Happiness Countstaking the employee experience into account

Nic Markswww.happinessworks.comnic@happinessworks.com@happiness_works

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Happiness is valuable

Harter,. K., Schmidt, F. L., Asplund, J. W., Killham, E. A., & Agrawal, S. (2010). Causal impact of employee work perceptions on the bottom line of organizations.Perspectives on Psychological Science, 5(4), 378-389.

Happiness

Success

8

The stock market performance of companies in the top 100 great places to work Alex Edmanssource: The link between Job Satisfaction and Firm Value; Academy of Management Perspectives 2012

The Happiness Dividend

Publically traded companies in the Fortune 100 Best Companies to Work For list have gained an average 10.8% a year since 1998.

http://www.usatoday.com/story/money/personalfinance/2013/02/19/treating-employees-well-stock-price/1839887/

10

12SuccessHappiness

43-51%

lower absenteeismWork Europe Survey 2008-2009; Development Dimension International

33-58%

lower staff turnoverMacLeod & Clarke(2011)

48-50%

fewer accidentsGallup State of Global Workforce 2014; MacLeod & Clarke, 2011

10%

customer serviceGallup State of Global Workforce 2014

Happiness intelligence(responsive people metrics)

Happiness is predictive

TravelexTrial from October 2015Full roll-out May 20169,000 employees globallyMonthly happinessQuarterly driversPerformance review dataLeavers tracked

Actionable intelligenceFive key drivers

10,806 people, collected between 2011-2015 from 9 countries:

The UK (1392)The USA(2959)Finland(1028)Holland (1071)Ecuador (1034)Mexico (990)Peru (1020)Chile (1312)

Global representative samples

strengthsrespect

Connect

Be fair

Empower

Challenge

Inspire

Founded by Jos de Blok09,000 employees 2006-15150-200 new employees each monthLargest care provider in NetherlandsTurnover of around $275m within 8 yearsZero marketing spend

Self organizing teamsHave supportive coaches, instead of managersSet their own budgetsFocus on autonomyConnection with community

Client quotesHappiness Works is helping Travelex move away from the traditional global employee engagement surveys. It allows us to use seamless cloud technology to understand how happy our people are. Their system gets to the core of how our employees feel and empowers our managers locally to make a difference to the overall colleague experience using real-time data.

Gareth Morgan, Global HR Director Travelex

Happiness Countstaking the employee experience into account

Nic Markswww.happinessworks.comnic@happinessworks.com@happiness_works

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