Chat up your visitors

Portal.vhelp.me

Visitor pane Interaction pane Resources pane

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Visitor pane1

Visitor coming from ad campaigns get tagged with the campaign descriptions.

Normal visitor appear without any additions

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On clicking the visitor name the details of them become visible in interaction pane and resource pane.

Interaction pane2

Visitor coming from ad campaigns get tagged with the campaign descriptions. On clicking the visitor name the details of them become visible in interaction pane and resource pane. Visitor then can get acquired to override the auto help, with human help.

You can chat upto 5 customers in one go. All the visitors appear as tabs and interaction with them follow in those tabs

Clicking the cross mark closes the interaction pane

Clicking the bulb allows you to add repeating questions to be added to Answerbay

Interaction pane - control panel

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On click you can acquire the customers you want to interact

On click, it allows to release the visitor from the pane.

With redirect you can cobrowse with the customer.

Tag lead allows you to post the visitor info to the lead table, which can be pushed to CRM

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Acquire and release

On click you can acquire the customers you want to interact

Release tab allows you to release visitor from chat

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Redirect 2c

Paste the URL where you want to route your visitor to..

Paste the message for your visitors like"I am taking you to the payment page"

Resource pane 3

Click on search to quickly search through the knowledge base

Change the chat name for the sales agent.

Logout of the session.

Click on edit option to modify lead information of the visitor

Create quick short cuts to power your interactions.

Previous interaction history of visitor

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Semantic search

Click on search to quickly search through the knowledge base. You can search an entire question to get the answer.

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Create quick short cuts

You can create shortcuts for common phrases or greeting through short cut tab. You can access it by typing "/shortcut" I response

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Roll out the red carpet for your visitors