HOSPITALITY & RESERVATION

ACKNOWLEDGEMENT• I am very grateful for the strong

support and guidance provided to me by my hospitality Faculty Mr.Arun Karumbaya ,who helped me for good knowledge about hospitality industry and also helped me in preparing this project .

INDEX • TAJ HOTELS – INTRODUCTION• THE TAJ GROUP’S OFFICIALS • MILESTONES• AWARDS AND ACCOLADES • HIGHLIGHTS• TAJ GROUPS OF COMPANIES• ASSOCIATES• SERVICES & FACILITIES

TAJ HOTELS• The Taj Group Of Hotels is the One Of The

Asia Largest and Luxury Hotels .• The Indian Hotels Company Limited (IHCL)

and Its Subsidiaries are collectively known as Taj Hotel Resort And Palace

• Mr.Jamsetji.N.Tata Was the Founder And First hotel Tha Taj Mahal Palace Hotel , Mumbai in 1903

• Taj Group has more than 93 Hotels in 55 Locations across India

• Taj Having 15 International Hotels

THE TAJ GROUP’S OFFICIALS

• Managing Director – Mr.Raymond N.Bickson • Executive Director & Finance – Mr.Anil P.Goel• Hotel Operation – Mr. Abhijit Muharjee• Corporate Affairs – Mr.Mehernosh S.Kapadia• Senior Vice President – Ms .Deepa Misra Harris• Chief Operating Officer – Ms.Jyoti Narang • Vice President – Mr.Beejal Desai

MILESTONES• 1903 – The First Hotel “ The Taj Mahal palace “

in Mumbai • 1903 – The First Five Star Deluxe Beach Resort

the “ Fort Aguada Beach Resort” In Goa • 1974 –The Company Begins business in

Metropolitan City,Five Star Deluxe Hotel the “ Taj Coramental “ In Chennai

• 1980 – Company Starts Hotel Outside in India the “Taj Sheba Hotel “ in Sana’a , Yeman

• 1984 – The Company Started licence agreement to operate the “Taj West End “ In Bangalore ,”Taj Connamera” In Chennai ,”Savoy “in Ooty

• 1989 – The Company Opens a Grand Five Star Deluxe Hotel In Calcutta The “Taj Bengal “

• 1990 - The Company Opens the “ Taj Kerala hotels And Resorts Limited With Kerala Tourism Development Corporation

• 1998 - The Company Opens the “ Taj Exotica” in Bentota , Sri Lanka

• 2000 - Taj GVK Hotels and Resorts Limited With GVK groups to operate Three hotels in Hyderabad

• 2001 – The Company Is awarded the Management Contract For The “Taj Palace “ In Dubai

• 2001 – Launches the “ Taj Exotica Spa And Resort “ in Maldives

• 2002 – The Company Operate two leisure Hotels 1.”Rawal Kot “ in Jaisalmer

2. “Usha Kiren palace “ in Gwalior • 2003 – Company Relaunches Flag ship Property

“ Taj mahal Palace And Tower “• 2004- Company launches First Luxury Serviced

Aparments “ Wellington Mews In Mumbai

• 2005 – Obtains Management Contract To Operate “ The Pierre “ In NewYork , USA

• 2005 - Obtains Management Contract To Operate “Taj Exotica” In Palm Island ,Dubai

• 2005- Obtains Operating Agreement for the “Umaid Bhavan Palace” in Jodhpur

• 2006 – Acquires the “W”hotel In Sydney ,Australia.

• Later Renamed As The “Blue Sydney “• 2007 – Acquires the “Ritz Carlton” In

Boston,USA Which Later renamed As “ Taj Boston”

AWARDS AND ACCOLADES• Global Awards : 2008 Gold Magellan Award, Best Business

Hotel Chain In India

• National Awards : Jive Spa Nominated For Best Spa

Treatment ,india’s Most Customer Responsive Hotel Award

HIGHLIGHTS

• Total Turnover of 1,713 Crores higher By 196 Crores

• PBIET of 351 Crores Higher by 31 Crores

• PBT Of 223 Crores Higher By 5 Crores• PAT Of 141 Crores Lower By 12 Crores • EPS At 1.93 Vs 2.12

TAJ GROUP OF COMPANIES

Sub-sidairies :• Taj SATS Air Catering Ltd• Tifco Holding Ltd• United Hotels Ltd• Roots Corporation• St James Court hotels Ltd• Taj International Hotels Ltd• Taj International Hotels (HK) Ltd• Samsara Properties Ltd

ASSOCIATES• Piem Hotels Ltd • Oriental Hotels Ltd• Benares Hotels Ltd• Inditravel Pvt Ltd• Lanka Island Resorts Ltd• TAL Lanka Hotels Ltd

SERVICES & FACILITIES • 24 Hour Room Services • Free Safe Deposit Lockers • Express Laundry / Dry Cleaning • Purified Water Supply• Doctor – On – Call• Full Equipped Business Centre• 24 Hours Fax / Telex Facilities • 3 Meeting Rooms

Contd,• Laptop On Hire • Currency Exchange • Travel Assistance• Car hire Service• 24 hour Coffee Shop• 6 Restaurants & Bars• Night Club• 8 Luxirious Banquet Rooms• Beauty Shop• Golf

Taj Hotel Mumbai

RECEPTIONIST

WAITING HALL

DELUXE BED ROOM

Dining Hall

DELUXE SUITE ROOM

GYM

INTERIOR DESIGN

MEETING HALL

SWIMMING POOL

CAR PARKING

DOOR KEEPERS

TAJ PALACE

TAJ KRISHNA

FUTURE PLANS NEXT FIVE YEARS

• The Taj groups Plans To open 43 New Properties in the Next Four Years

• 43 New Properties will have 10,000 to 12,000 rooms

• Tata group Company owns and runs six brands of hotels in Luxury,Premium,Mid market and value segments

THANK YOU !!!