taiwantaoyuan directory - taoyuan-airport.com · arrivals information 02 departures information 04...

AIRPORT

DIRECTORYTAIWAN TAOYUAN

ENGLISH VERSION

TTIA

SERVICE LINE +886-3-2733728

NO. 9, HANGZHAN S. RD., DAYUAN TOWNSHIP, TAOYUAN COUNTY 33758, TAIWAN R.O.C.

www.taoyuan-airport.com

Arrivals Information 02

04Departures Information

10Transportation

06Traveler Service

12Terminal 1 Information Map

16Terminal 2 Information Map

08Airline Counters

Main Service CountersTaoyuan International AirportTerminal 1: Departures Service Counter: +886-3-2735081Terminal 2: Departures Service Counter: +886-3-2735086 +886-3-2735087

Tourism Bureau Service Counter Terminal 1: Arrivals Hall Service Counter: +886-3-3982194Terminal 2: Arrivals Hall Service Counter: +886-3-3983341

AIRPORT DIRECTORYTAIW

AN TAOYUAN INTERNATIONAL AIRPORT

02AIRPORT DIRECTORYTAIWAN TAOYUAN INTERNATIONAL AIRPORT 03

Mandatory Documents● Taiwanese Travelers: Passport, Disembarkation Card (not

required for those with household registration in Taiwan)● Foreign Travelers: Passport, Visa, Plane Ticket, Disembarkation

Card

QuarantineTravelers proceeding to the fever screening station must remove their hat to facilitate infrared body temperature detection.Those suspected of health abnormalities must undergo quarantine measures in accordance with immigration quarantine regulations in Taiwan.Centers for Disease Control, Ministry of Health and Welfare:Service Information: Terminal 1, +886-3-3982584 Terminal 2, +886-3-3983395 http://www.cdc.gov.tw/

Immigration Mandatory Documents● Taiwanese Travelers: Passport, Disembarkation Card (not

required for those with household registration in Taiwan)● Foreign Travelers: Passport, Visa, Plane Ticket, Disembarkation

Card● Automated e-Gate

First time applicants must bring their passport and either their ROC ID card, NHI card, or driver’s license to an e-Gate Registration Counter located in the arrivals or departures areas of Terminals 1 or 2.

● National Immigration Agency, Ministry of the InteriorService Information: +886-3-3985010, ext. 7401~7405http://www.immigration.gov.tw/egate/index.html

Baggage ClaimAfter passing through immigration, travelers should proceed to the baggage claim area to pick up their luggage.● Bonded Baggage

This airport provides bonded luggage service. Luggage that travelers do not wish to take through customs may be deposited at the bonded luggage counter for collection on departure. Service Information:Terminal 1, +886-3-3982326; Terminal 2, +886-3-3983369

● Baggage Storage and Packing Baggage storage, delivery, packing, home retrieval, and home delivery services are provided at the Baggage Service Counters in Terminals 1 and 2. Service Hours: 06:00~23:30

Terminal 1 North Side of 1F Departures Hall+886-3-2552233 Terminal 2 South Side of 1F Arrivals Hall +886-3-2552290 South Side of 3F Departures Hall+886-3-2552250

Animal & Plant QuarantineTravelers are strictly prohibited from entering with fresh fruits or vegetables along with other unauthorized animal or plant products. Anyone carrying these products must complete quarantine procedures at the Animal & Plant Quarantine counter.

Bureau of Animal and Plant Health Inspection and Quarantine, Council of Agriculture, Executive YuanService Information: Terminal 1, +886-3-3982268; Terminal 2, +886-3-39833711http://www.baphiq.gov.tw/index/index.html

Customs InspectionAfter claiming baggage, travelers whose luggage does not exceed duty free limitations and who are not carrying controlled or prohibited items or items with import restrictions should proceed to the counter labeled “Nothing to Declare” (green). Other travelers should proceed to the counter labeled “Goods to Declare” (red) to undergo customs procedures.

Taipei Customs, Customs Administration, Ministry of FinanceService Information: Terminal 1, +886-3-3982307; Terminal 2, +886-3-3983386 http://www.taoyuan-airport.com/chinese/declaration

Animal & Plant Quarantine

Hotel Information CounterProvides reservation services and traveler information for hotels near the airport and within the city.Terminal 1: North Side of Arrivals Hall.Terminal 2: South Side of Arrivals Hall.

Airport Hotel (Novotel Hotel)Novotel Hotel, Taipei Taoyuan International Airport, is about five minutes drive from the airport.Free shuttle bus pickup locations:Terminal 1: Platform 1 of the B1 Arrivals Hall bus pickup area. Terminal 2: Platform 9 of the Arrivals Hall bus pickup area.

Quarantine Immigration Baggage Claim

Customs Inspection

Arrivals Information


Travelers should complete check-in procedures at their respective airline counters two to three hours before flight departure.The latest time to complete check-in procedures prior to departure is based on the regulations of each airline.

Mandatory Documents ● Taiwanese Travelers: Passport, Plane Ticket ● Foreign Travelers: Passport, Plane Ticket, Embarkation Card

(only for travelers who changed their passport after entering Taiwan)

Check-inTravelers must present their plane ticket and passport to complete check-in, seat assignment, and baggage check-in.After completing check-in, travelers must retrieve their documents, boarding pass, and baggage receipt. For fast and convenient check-in services, travelers can also use self-check-in kiosks.Airlines that provide self-check-in kiosk services include:China Airlines (CI), EVA Airways (BR), Cathay Pacific Airways (CX), Trans Asia Airways (GE), Delta Airlines (DL), United Airlines (UA), KLM Asia (KL), Dragonair (KA), and All Nippon Airways (NH)

﹡ For inquiries regarding whether your plane ticket and passport are compatible with these facilities, please contact your airline. Self check-in service is based on individual airline regulations.

VAT Refund for Foreign TravelersCustoms and VAT Refund Service Counter for Foreign TravelersForeign travelers who make purchases of at least NT$3,000 on the same day from the same Tax Refund Shopping (TRS)-posted store are eligible for a VAT refund. To claim the refund, they must take the goods out of the country within 30 days of purchase and apply at the customs service desk at their port of departure. If the store has posted that it is qualified to conduct Authorized Cash Tax Refunds - TRS, and the customer’s same-day accumulated tax refund is NT$1,000 or less (equivalent to purchases of taxable goods amounting to approximately NT$21,000 or less), then the customer can apply for a refund at the store.Service Information: Terminal 1, +886-3-3982308; Terminal 2, +886-3-3983401 Service Location: 1F Departures Hall, Terminal 1; 3F Departures Hall, Terminal 2

Baggage Check-inAfter completing check-in procedures and baggage check-in, ensure that your baggage has passed through X-ray inspection before leaving the counter.

● Travelers bound for the United States are allowed up to two free pieces of checked luggage, with each piece limited to 23 kg.

● Travelers bound for countries or regions outside the United States receive a free baggage allowance of up to 30 kg for first class and business class passengers, and 20 kg for economy class passengers.

● Do not place hazardous materials (eg: lighters, spare lithium batteries, flammable liquids, etc.) in checked baggage.

﹡ For additional baggage regulations travelers should contact their airline.

Security CheckBefore passing through the metal detector, travelers should remove all metal objects and send them through the X-ray machine with their carry-on baggage.● Carry-on Baggage Regulations: Liquid, gel or aerosols carried on or placed

in carry-on baggage must be held in containers not exceeding 100 ml each. These containers should be placed in a resealable, transparent plastic bag no more than 1 liter in volume.

● Each traveler is limited to one aforementioned plastic bag. Travelers must remove the bag from their carry-on baggage in the inspection line and place it in the plastic basket for visual and X-ray inspection.

● Travelers carrying baby food/breast milk or other liquids, gels or aerosols necessary for diabetic treatment or other medical purposes should notify the airline in advance and declare the items to security inspectors in the security lines. Upon obtaining approval, these items may be excluded from the aforementioned limitations.

● Departing or transit travelers may carry liquids, gels or aerosols purchased at airport control zones or onboard previous flights. However, the items must be packaged and sealed in plastic bags showing valid proof of purchase.

● Non-solids which do not meet the regulations above may only be placed within checked baggage.

﹡ Carry-on bag dimensions are limited to 56 x 36 x 23 cm.

﹡ Aforementioned regulations can vary based on destination and airline. Travelers should check with their airline for more detailed information.

Immigration & BoardingAfter passing through the security check, travelers need the following documents for immigration.Taiwanese Travelers: Passport, Boarding PassForeign Travelers: Passport, Visa, Boarding Pass, Embarkation Card (only for travelers who changed their passport after entering Taiwan)Service Information: +886-3-3985010, ext. 7401~7405● Automated e-Gate

First time applicants must bring their passport and either their ROC ID card, NHI card, or driver’s license to an e-Gate Registration Counter located in the arrivals or departures areas of Terminals 1 or 2.

Check-in Baggage Check-in Security Check BoardingImmigration

Departures


● Courteous Service for Travelers with Physical Disabilities

﹡ Walkways: The airport has elevators, inclined electric walkways, and

wide ramps for wheelchair access. There is also a designated wheelchair lane on the path to the terminal Skytrain platform.

﹡ Wheelchair and Assistive Service: Service counters can assist those with physical or mental

disabilities, seniors, pregnant women and others with special needs. Travelers who require assistive services should contact ground crew who can provide wheelchairs and help with customs clearance.

﹡ Public Phones: The airport has public phones set close to the ground for easy

access for those with disabilities.

﹡ Service Counter for the Disabled: There are service counter for the disabled at the bus ticketing

counters to provide bus ticketing services to travelers with physical disabilities.

﹡ Restrooms: Accessible facilities are available for travelers and families with

special needs.

Free Service Facilities

● Free Wi-Fi is available throughout the airport for travelers to go online.

● Taoyuan International Airport offers an online platform to help travelers see if their misplaced belongings were recovered. （http://laf.taoyuan-airport.com/laf/）

● The Terminal 1 Transfers Area has a theater where travelers can watch classic films while waiting for their connecting flight.

● There are mobile phone recharging areas that provides chargers for all major brands.

● A children’s play area is available for families to enjoy.

● There are nursing rooms to help mothers care for their children.

● Massage chairs are available in waiting lounges for travelers to relax while waiting for their flight.

● Various Taiwanese cultural works are displayed in a special cultural corridor.

● Three types of prayer rooms for Muslims, Protestants/Roman Catholics, and Buddhists cater to the religious needs of travelers.

Currency Exchange

Terminal 1: B1 Food Court, 1F Arrivals and Departures Halls, 3F Departures Hall

Terminal 2: B2 Food Court, 1F Arrivals Hall, 3F Departures Hall

＊ Notice: There are no ATMs in the restricted area. Travelers who plan to shop in the airport duty free shops should prepare cash or credit cards before passing through customs.

Insurance Services

Terminal 1: 3F Departures HallTerminal 2: 3F Departures HallService Hours: 05:00~22:30

Traveler Service


CI China Airlines (Flights to Hong Kong, Macau, Europe and Asia, except Mainland China and Japan )

MH Malaysia Airlines

PR Philippine Airlines

VN Vietnam Airlines

KE Korean Air

3K Jetstar

GA Garuda Indonesia Airways

GE TransAsia Airways

TG Thai Airways

5J Cebu Pacific Air

TR Tiger Airways

3U Sichuan Airlines

CX Cathay Pacific

KA Dragon Airlines

NX Air Macau

FE Far Eastern Air Transport

TZ Scoot

9C Spring Airlines

EK Emirates Airlines

HO Juneyao Airlines

MM Peach Aviation

JW Vanilla Air

CI China Airlines (Flights to USA, Canada, Australia Japan and Mainland China, except Hong Kong and Macau )

JL Japan Airlines

CA Air China

CZ China Southern

MU China Eastern Airlines

SC Shandong Airlines

HU Hainan Airlines

ZH Shenzhen Airlines

SQ Singapore Airlines

KL Royal Dutch Airlines

DL Delta Air Lines

AE Mandarin Airlines (Mainland China Flights )

BR Eva Airways

NH All Nippon Airways

OZ Asiana Airlines

FM Shanghai Airlines

B7 Uni Air

BX Air Busan

HX Hong Kong Airlines

UA United Airlines

MF Xiamen Airlines

AE Mandarin Airlines

D7 Air Asia X

AK Air Asia

TERMINAL 1 TERMINAL 2

Airline Counters


Guandu

Taipei

NankanInterchange

Toward Taoyuan

International Airport

4

15

110113

11

2

CAL Park & Airport Hotel

The Reserved Site For Terminal 3

Terminal 2 Terminal 1

Skytrain Route

Control Tower

To Terminal 1, 2

Hangzhan N. Rd

Toward National Freeway No. 3

National Freeway No. 1

Chungli

Taichung, Kaohsiung

Hsinchu

DayuanToward

National Freeway No. 1

and Taoyuan Inner

Toward Taoyuan

International Airport

Hangzhan S. Rd

Toward the Freeway

Parking Lot No.3

Parking LotNo.4

Parking Lot No.2

Parking Lot No.1

Air Cargo Terminal　

Toward Taoyuan

Car Rental Services● Ching Bing Auto Leasing Corporation

West Side of 1F Arrivals Hall, Terminal 1 06:00-00:30 Telephone: +886-3-3982989

● Hotai Leasing Corporation West Side of 1F Arrivals Hall, Terminal 2 05:30-24:00 Telephone:+886-3-3983636

Taxi Service (24 Hours)● Terminal 1 Taxi Service Center: +886-3-3982832; Location: West Side of Arrivals Hall

● Terminal 2 Taxi Service Center: +886-3-3983599; Location: West Side of Arrivals Hall

Buses to the City Terminal 1 Bus Waiting Area: B1 Arrivals Hall Terminal 2 Bus Waiting Area: 1F Arrivals Hall (Northeast Side)

Destination Company Service HoursTaipei Taipei City Kuo-Kuang, Free Go,

Evergreen, CitiAir BusTaoyuan Airport05:25-01:15Additional Departures00:50、01:20、02:50

Taipei Main Station Kuo-Kuang, CitiAir Bus

Songshan Airport Kuo-Kuang

Nangang Exhibition Center

Kuo-Kuang

Taipei City Hall Bus Station

CitiAir Bus

Banciao / Xindian CitiAir Bus

Taichung Kuo-Kuang, Free Go, Ubus

06:00-01:00Approximate Travel Time: 2 Hours

Zhongli Bus Station Ubus 04:00-00:00, Departure Every 30 MinutesAdditional Departures: 01:00, 02:00, 03:00Approximate Travel Time: 30 Minutes

Taoyuan Taoyuan Bus Taoyuan Airport: 06:35-22:10Taoyuan: 05:55-21:30Approximate Travel Time: 40 Minutes

Zhongli Taoyuan Bus Taoyuan Airport: 07:55-20:15Zhongli: 07:00 -19:25Approximate Travel Time: 40 Minutes

Changhua HO-HSIN Bus Northbound 23:00Southbound 06:00Approximate Travel time: 3 Hours

※ Contact the bus ticket counters for information on additional routes.※ Taoyuan High Speed Rail Shuttle Bus: 06:20-22:45, Departures every 5-10 minutes, travel time approximately

25 minutes

Transportation


Ministry of Foreign Affairs Office of Taoyuan AirportNational Immigration AgencyInsurance CountersPowder Room

4F

3F

2F

Shower ATMATM

Nursery room Breastfeeding room Children play area Prayer room

Restaurant Currency exchange

Information Internet Elevator Smoking lounge Automated external defibrillator

Stairs

Shops

Airlines desk/ Transfer counterTransfer

Skytrain to terminal 1 /2

Restroom

Rest area

Arrival Area Departure Area Non-Controlled Area

Automatic Sidewalk

Luggage Carts

1234

B9

B8

B7

B6

B5

B4

B3

B2

B1

B9

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A9

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A2

A1

A9

A8

A7

A6

A5

A4

A3

A2

A1

3 3

4

2

ATM

To immigrants To immigrants

To A1-A9Boarding Gates

To B1-B9 Boarding Gates

CX VIP Lounge

GE VIP Lounge

TG VIP Lounge

CI VIP Lounge

The MORE Business Center

Departure Avenue

Departure Passport Check Hall

Departure Immigration Hall

Arrival Passport Check Hall

Quarantine

Quarantine

Departures Zone A

Departures Zone B

To B1R

To T2 To T2

To immigrants To immigrants

To T2 Skytrain To T2 Skytrain

To T2To T2

Arrivals

Arrivals

Administrative Area

Terminal 1 Information MapT1MAP


1F

B1

43

291810

11

6 8

21 3 4 5 6 7 8 9 10 11 12

21 3 4 5 6

1 7

5

ATM

ATM

To Food Court To Food Court

Taxi Boarding Area

To Bus Station To Bus Station

Auto Boarding Area

Arrival HallTo T2

Skytrain

Baggage Process Center

ShuttleBus

Station

Escalator for Departures

Private car park vans area

Crew tronsport

DepartureHall

Pick-up & Drop-off Area

14 15

17 16

ATM

Car part 2

Car part 1

Bus StationHotel Bus Tour Bus

Ticketing Counter

To 1F Arrivals Hall

To 1F Departures Hall

To 1F Departures Hall

To 1F Arrivals Hall

T1 Food Court

Express bus / Tour bus unloading area

1213

Escalator

Nursery room Breastfeeding room

Children play area Hotel information

Information Internet Elevator

Rest areaRestaurant Currency exchangeShops

Baggage claim

ShowerTelecommunication service

Post office Automated external defibrillator

Animal & plant quarantine

Skytrain to terminal 1 /2 Airlines desk/Transfer counter

Stairs

Transfer

Bank

Ticketing counter

ATMATM Medical center


Restroom Restroom for the Disabled

Tourism Bureau's Service CounterTaxi AreaLeft luggage

Parking Auto-Pay StationConvenience Stores

International Medical Service Center

101112 13 14 1517

1816

9Foreign workers Airport Pick-up Service CenterRental Car Service CenterNational Immigration Agency

Customs Declaration & Tax RefundDuty Free Shop Service Documents, photographic services

1

7

2

8

34 56

Baggage Service Center



9

1234678

121110

13141516

5

4F

3FD1

D2

D3

D4

D5

D6

D7

D8

D9

D10

D1

D2

D3

D4

D5

D6

D7

D8

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D10

C1

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北南

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ATMATM

ATM

ATM ATM

ATMATM

3

15

16

1616

8 9

11

9

12

6

21 3 4 5

7

6

8

SQ VIP LoungeBR VIP Lounge

BR VIP LoungeSupreme

lounge

The More Business Center

BR Transit Hotel

To D5R To D5R

Departure Inspections Counter

DepartureHall

Departures Zone D

Departures Zone C

Pick-up & Drop-off Area Pick-up & Drop-off AreaCar part 4

To C1-C10 Boarding Gates

To D1-D10 Boarding Gates

To T1 Skytrain

To T1 To T1

Arrival Immigration Hall

QuarantineQuarantine

Car part 4

Gift Boulevard

T1 Skytrain

T1 Skytrain

Transfer Area

Transfer Area

Arrivals

Arrivals

To 3F

To 3F

To Parking Lot, Food Court


Waiting Area Waiting Area

Bus Station Hotel Bus Station Tour Bus Station

Express Bus Waiting Room

To High SpeedRail Station

BusUnloading

AreaArrival

Hall

Taxi

Tour Group

Vehicle Waiting

Area

Shuttle BusStation

Customs Inspection Counter

Car part 4

Parking Lot Service Center

Car part 4

Baggage handling �eld

T2 Food Court


Smoking lounge

Over-sized check-in counters

Nursery room

Breastfeeding room Children play area Prayer room Hotel information



Restaurant Currency exchange

Shops

Telecommunication service

Automated external defibrillator

StairsMedical center

ATMATM

Rest area


Automatic Sidewalk


Luggage Carts

Official Pass Application Section

JL VIP Lounge

CI VIP Lounge

Insurance Counters

Customs Declaration & Tax Refund

Mobile Tourist Services

Hai Tien Forwarding Counter

Baggage Service Center

National Immigration Agency

Mind Garden

Arts Exhibition Space

Beauty Center and Spa

Blind Massage Center

Bonded Baggage Claim

Self-Check-in Counters



2F

1F

Lost and found

Transfer

Nursery room Breastfeeding room Children play area Hotel information



Restaurant Currency exchangeShops

Baggage claim

Telecommunication service

Post office Automated external defibrillator

Stairs

Animal & plant quarantine Customs

Medical center

Airlines desk/Transfer counter

ATMATM


Automatic Sidewalk


Shower

National Immigration AgencyMinistry of Foreign Affairs Office of Taoyuan AirportHuan Yu VIP TerminalConvenience Stores1019 Briefing RoomRental Car Service Center

1

6

45

2

3101112

78

9

North & South Meeting Point

Payment of customs dutyForeign workers Airport Pick-up Service CenterBaggage Service CenterAirline Luggage Service CounterLeft luggageDuty-Free Shop Service Center

S N

D1

D2

D3

D4

D5

D6

D7

D8

D9

D10

D1

D2

D3

D4

D5

D6

D7

D8

D9

D10

C1

C2

C3

C4

C5

C6

C7

C8

C9

C10

C1

C2

C3

C4

C5

C6

C7

C8

C9

C10

1

311

2

47 5 8 10

2 3 4 5 7 10 11 12 13 14 15 16 17

18

6

13 14

7

5

10

10

6

8

12

9

北南

4

3

1 2

1

4 5

62

ATMATM

ATM

ATM ATM

ATMATM

3

15

16

1616

8 9

11

9

12

6

21 3 4 5

7

6

8



lounge


BR Transit Hotel

To D5R To D5R


DepartureHall

Departures Zone D

Departures Zone C




To T1 Skytrain

To T1 To T1



Car part 4

Gift Boulevard

T1 Skytrain

T1 Skytrain

Transfer Area

Transfer Area

Arrivals

Arrivals

To 3F

To 3F







BusUnloading

AreaArrival

Hall

Taxi

Tour Group

Vehicle Waiting

Area

Shuttle BusStation


Car part 4


Car part 4


T2 Food Court




1

2

3

4

B1

B2

56

D1

D2

D3

D4

D5

D6

D7

D8

D9

D10

D1

D2

D3

D4

D5

D6

D7

D8

D9

D10

C1

C2

C3

C4

C5

C6

C7

C8

C9

C10

C1

C2

C3

C4

C5

C6

C7

C8

C9

C10

1

311

2

47 5 8 10

2 3 4 5 7 10 11 12 13 14 15 16 17

18

6

13 14

7

5

10

10

6

8

12

9

北南

4

3

1 2

1

4 5

62

ATMATM

ATM

ATM ATM

ATMATM

3

15

16

1616

8 9

11

9

12

6

21 3 4 5

7

6

8



lounge


BR Transit Hotel

To D5R To D5R


DepartureHall

Departures Zone D

Departures Zone C




To T1 Skytrain

To T1 To T1



Car part 4

Gift Boulevard

T1 Skytrain

T1 Skytrain

Transfer Area

Transfer Area

Arrivals

Arrivals

To 3F

To 3F







BusUnloading

AreaArrival

Hall

Taxi

Tour Group

Vehicle Waiting

Area

Shuttle BusStation


Car part 4


Car part 4


T2 Food Court


B124 Conference Room

Payment of customs duty

Convenience Stores

Information Elevator

Restaurant

Automated external defibrillator

BankATMATM Currency exchange Restroom Restroom for the Disabled

Automatic Sidewalk


Parking Auto-Pay Station

B0647 Conference Room
