tag top 10 technology trends 2011 v21

Proprietary and Confidential to North Highland

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HIGHLAND WORLDWIDE

Top 10Technology Trends

TECNA Conference

August 4th, 2011

2Proprietary and Confidential to North Highland

northhighland®

H IGHLA ND WORLDWIDE

2

agenda


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The Top-10…

Technology Trends

Getting Warmed Up…

Brief History

Implications for…

IT Departments

agenda


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where have we been?

Yesterday … to … Today


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1970’s 1980’s 1990’s 2000’s 2010’s

Mainframe PC LAN WAN/Internet Wireless

Technology • Data Center

• Lotus1-2-3• WordPerfect• MRP• Back-end Business

Solutions

• Windows• Novell• MS Office• WSIWYG• E-Mail• Web 1.0

• Web 2.0• E-Commerce• Google• ERP / CRM /

WMS / LMS…• Facebook• Wi-Fi• Bluetooth

• Bluetooth• EDGE Computing• SaaS• Social Networking• WiMax

Title “Techie”Senior

Technologist / Manager

Director or Vice President

CIO(Technology)

CIO(Innovation)

User “Engineering” Accountant Administrative Personnel

BusinessUnits Individuals

FocusNumber

CrunchingBuild / Install PC’s /

Software Office Automation Business Process Automation

Business Enablement

Concern Stability Functionality Compatibility Bandwidth Distribution


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Trend #1

MOBILECONVERGENCE

always moving


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“ ”• More notebooks than PC’s in 2008

• 420+ million mobile devices• 24% are smartphones • 1 in 2 Americans have a smartphone

• iPhone released in 2007 = 16% of market

• Android released in 2008 = 33% of market

• Apple sold more iPhone’s (9+M units) than their entire Macbook line (3+M units) last quarter and made more money doing it ($6B)

• Forecasters predict that tablet sales will exceed all other PC sales by 2016.

always moving

phone

calendar

e-mail

music

clock

camera

photos

internet

GPS

cash


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Trend #2

ECOSYSTEM INTEGRATION

always connected


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always connected• Unrelated businesses linked and supporting each other

• Platform agnostic – is this where Microsoft falls behind?

• 4G LTE and beyond


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Trend #3

SOCIAL MEDIA

always communicating


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always communicating

Business Communications has evolved from purely an email-based medium into a Host of Social Media-based

Communications Channels.


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Trend #4

COLLABORATION

always sharing


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always sharing

The toolset of the modern enterprise can span multiple time zones and languages –

and each requires IT support

Marketing Sales


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Trend #5

DATAANALYTICS

more information


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Moore’s Law predicts fast growth

our creation of data is outpacing Moore’s Law

outpacing the creation of data is our thirst to understand what it means

more information


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more information

Our tools and capacity for managing the increased volume of data have also increased and the cost has dropped dramatically.

Analysts

Marketers

Operational

Management

Analysis tools

Dashboards

Reporting tools

Marketing intelligence

Marketing and sales

execution

Business performance management

Decision support

Reporting

Data Sources

Analyticsdata

Transaction data

Customer data

Service and product data

Marketing data

Behavioral and contextual data

Supply chain data / extended enterprise

Data enhancements / purchased data

Transformation Storage Analytics Uses

Extract Transform

Load


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Trend #6

BUSINESSINTELLIGENCE

more visibility


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more visibility


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Trend #7

”CLOUD”

less ownership


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less ownership

“Traditional” “Cloud” Whose Needs? What Needs? Examples

Software SaaS • Shorten Implementation

• Reduce Cost

Platform PaaS • Create Functionality• Integrate

Infrastructure IaaS • Reduce Cost• Acquire Competency

http://www.rackspace.com/index.php


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Trend #8

VIRTUALIZATION

less investment


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less investment

Scaling up

Providing flexibility

Refining the data center


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Trend #9

SMART-SOURCING

less restriction


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Need toInnovate

Market Cost Pressures

Decrease Time to Value & Lower

CAPEX

Each IT service is sourced from the most appropriate party: internal, external, cloud

less restrictions

CLOUD SOURCE

IN SOURCE

OUT SOURCE


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Trend #10

BUSINESSTECHNOLOGY

EMPOWERED


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FY11 - Corporate IT Products and Services

Active

PC Subscription

Des

ktop

End

Use

r Co

mpu

ting PC Subscription 110100

Desktop Counts - Standard 32.89Desktop Counts - Power 50.18Desktop Counts - Non Lease 16.88Laptop Counts - Standard 46.84Laptop Counts - Power 63.56Laptop Counts - Light Weight 52.41Laptop Counts - Tablet 69.14Laptop Counts - Non Lease 26.03

PC Backup PC Backup 110110 Active Units pass throughEUC Dedicated EUC Dedicated 110700 Active Units pass through

Software New BU 652.44Software Existing Licenses 16.06Executive Support 1.12IMACs 157.98Resident Staffi ng Upgrade 1.12Service Desk Calls 11.24Supported Desktops 23.95Supported Laptops 32.69Supported Printers 17.95Tracked Devices 0.74

End User ComputingMailbox Counts T0 4.09Mailbox Counts T1 9.89Mailbox Counts T2 14.39Mailbox Counts T3 19.73Coversions T4 457.74Shared Mailboxes Tier 1 T5 8.94Shared Mailboxes Tier 2 T6 13.42Shared Mailboxes Tier 3 T7 18.71

Live Meeting Live Meeting 119300 Active License Count - Hosting 3.71Telepresence Telepresence 120100 Active Telepresence Screens 3200.96Telepresence and Video Conferencing Telepresence and Video Conferencing 120200 Active Units pass throughAudio Conferencing Audio Conferencing 111400 Active Units pass through

CollaborationBasic Telephone Subscription and SupportBasic Telephone Subscription and Support 111100 Active Units pass throughVoIP Telephone Subscription and SupportVoIP Telephone Subscription and Support 111150 Active Handsets 22.90Voice Line Charges Voice Line Charges 111170 Active Units pass throughRemote Employee Telephone Remote Employee Telephone 111500 Active Units pass through

Cell Phone 111200 Active Cell Phone Units pass throughPager 111300 Active Pager Units pass throughPDA / Smartphone 111310 Active PDA Units pass throughCalling Cards 111320 Active Calling Card Count 0.15

Contact Center Services Contact Center Services 111800 Active Implementation Hours 99.54Telecom

LAN LAN 112110 Active Units pass throughData Center Network Services Network DC 112120 Active OSI Count (Facilities and Network) 171.71WAN WAN 112130 Active Units pass throughData Line Charges Data Line Charges 112140 Active Units pass through

Network

Active

Tele

com

Mobile User Communications

PC SoftwareEUC Desktop Software 110150

Mes

sagi

ng, C

omm

unic

ation

and

Co

llabo

rati

on

Colla

bora

tion

Active

PC Subscription

PC Support

PC Support

110200 Active

Email

Email and Collaboration 110500 Active

Des

ktop

End

Use

r Co

mpu

ting PC Subscription 110100

Net

wor

k

IT Service Catalog

EMPOWERED


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top 101. always moving… MOBILE CONVERGENCE2. always connected… ECOSYSTEM INTEGRATION3. always communicating… SOCIAL MEDIA4. always sharing… COLLABORATION5. more information… DATA ANALYTICS6. more visibility… BUSINESS INTELIGENCE7. less ownership… THE “CLOUD”8. less investment… VIRTUALIZATION9. less restriction… SMART-SOURCING10. EMPOWERED… BUSINESS TECHNOLOGY


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Customer

Needs /

Technology Ability

20 Years of Elapsed Time…

1985

2005

2010

2015

Time

CIO Challenge: keeping pace(without breaking the bank)

Customer ServiceExpectations

Typical Platform Capabilities

Tech

no

log

y W

ave

s

#

3

2

1

0

Ce

ll Ph

on

es

No

teb

oo

ks

iPh

on

e

PC

’s

iPa

d (Ta

ble

ts)


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Changes in areas we know well…

IT Strategy IT Agility

ProcessDesign

Governance

Security Standards


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…and in areas that are new to IT.

BusinessStrategy

Finance

BusinessProcess

HumanResources

MarketingChange Management


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THANK YOU!

Presented by:

Chad DoironTerry Brennan

With assistance from:

Jessica GrahamDacia Tarleton

Contributions by:

Scott BarrettCameron CurryJay MarchbanksMark McKinneyPeter Revelas

tag top 10 technology trends 2011 v21

Technology

pc sales

tablet sales

entire macbook line

warmed upbrief historythe

platform agnostic

mobile devices

unrelated businesses