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Topic 10: Communication Skills TAEDEL402A Plan, organise and facilitate learning in the workplace © 2010 Innovation and Business Industry Skills Council Ltd IBSA Participant Workbook pages 55 to 62

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TAE40110 - Certificate IV in Training and Assessment Unit of compeetncy - TAEDEL402A - Plan, organise and facilitate learning in teh workplace

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Page 1: Taedel402 a topic10

Topic 10: Communication SkillsTAEDEL402A Plan, organise and facilitate learning in the workplace

© 2010 Innovation and Business Industry Skills Council Ltd

IBSA Participant Workbook pages 55 to 62

Page 2: Taedel402 a topic10

At the end of this session you should know how to:

facilitate a session

present information and question learners.

© 2010 Innovation and Business Industry Skills Council Ltd

Page 3: Taedel402 a topic10

Communicating clearlyPresentation skills:

paceposture pitchpractice.

Questioning:open vs. closed questionsactive listening.

© 2010 Innovation and Business Industry Skills Council Ltd IBSA Participant Workbook page 56

Page 4: Taedel402 a topic10

ACTiVe ListeningTools needed for active listening

Ability to concentrateBe objectiveSkilful questioningBe capable of obtaining feedback

© 2010 Innovation and Business Industry Skills Council Ltd IBSA Participant Workbook page 57

Page 5: Taedel402 a topic10

Feedback

Feedback models:

positive, constructive, positive

actions, impacts, desired outcomes

current behaviour, situation, impacts, alternatives.

© 2010 Innovation and Business Industry Skills Council Ltd IBSA Participant Workbook page 59

Page 6: Taedel402 a topic10

FeedbackConstructive Formal / Informal

© 2010 Innovation and Business Industry Skills Council Ltd

Describe the current behaviour

Identify the situation

Describe impact and consequences

Identify alternative behaviours and action plan

Pre – arranged meetings

Surveys and questionnaires

Training pan compliance

Production and workplace results

Unscheduled discussions

Indirect reports and comments

Non verbal communications

IBSA Participant Workbook page 61

Page 7: Taedel402 a topic10

The next step

You should now:

conduct evaluations

identify relevant data for analysis

apply record-keeping procedures in your practice environment.

© 2010 Innovation and Business Industry Skills Council Ltd


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