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BSBWRT401

Write complex documentsLearner Workbook

ACFE- Australian Colleges of Further Education.

RTO ID: 31717 CRICOS CODE: 089235A

Head Office: Level 2, 39 Queen Street Auburn NSW 2144

T:1300 083 832

E: [email protected]

W: acfeonline.edu.au

Table of Contents

Table of Contents...........................................................................................................................2

Candidate Details...........................................................................................................................3

Assessment – BSBWRT401: Write complex documents................................................................3

Competency Record to be completed by Assessor........................................................................4

Activities........................................................................................................................................6

Activity 1A – 1C..............................................................................................................................6

Activity 1D – 1E..............................................................................................................................8

Activity 1F......................................................................................................................................9

Activity 2A – 2B............................................................................................................................10

Activity 2C....................................................................................................................................12

Activity 2D...................................................................................................................................13

Activity 2E – 2F............................................................................................................................14

Activity 3A – 3B............................................................................................................................15

Activity 3C – 3D............................................................................................................................16

Activity 4A – 4B............................................................................................................................17

Activity 4C....................................................................................................................................18

Skills and Knowledge Activity.......................................................................................................19

Major Activity..............................................................................................................................20

ACFE RTO ID:31717 CRICOS CODE: 089235A BSBWRT401 Write complex documents of 26

Candidate Details

Assessment – BSBWRT401: Write complex documents Please complete the following activities and hand in to your trainer for marking. This forms part of your assessment for BSBWRT401: Write complex documents.

Name: _____________________________________________________________

Address: _____________________________________________________________

_____________________________________________________________

Email: _____________________________________________________________

Employer: _____________________________________________________________

Declaration

I declare that no part of this assessment has been copied from another person’s work with the exception of where I have listed or referenced documents or work and that no part of this assessment has been written for me by another person.

Signed: ____________________________________________________________

Date: ____________________________________________________________

If activities have been completed as part of a small group or in pairs, details of the learners involved should be provided below;

This activity workbook has been completed by the following persons and we acknowledge that it was a fair team effort where everyone contributed equally to the work completed. We declare that no part of this assessment has been copied from another person’s work with the exception of where we have listed or referenced documents or work and that no part of this assessment has been written for us by another person.

Learner 1: ____________________________________________________________

Signed: ____________________________________________________________

Learner 2: ____________________________________________________________

Signed: ____________________________________________________________

Learner 3: ____________________________________________________________

Signed: ____________________________________________________________


Competency Record to be completed by AssessorLearner Name: _______________________________________________________

Date of Assessment: _______________________________________________________

The learner has been assessed as competent in the elements and performance criteria and the evidence has been presented as;

Assessor Initials

Authentic

Valid

Reliable

Current

Sufficient

Learner is deemed: COMPETENT NOT YET COMPETENT (Please circle)

If not yet competent, date for re-assessment: ____________________________________

Comments from Trainer / Assessor:

__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Assessor Signature:

________________________________________________________


Observation/DemonstrationThroughout this unit, you will be expected to show your competency of the elements through observations or demonstrations. Your instructor will have a list of demonstrations you must complete or tasks to be observed. The observations and demonstrations will be completed as well as the activities found in this workbook. An explanation of demonstrations and observations:

Demonstration is off-the-job

A demonstration will require:

Performing a skill or task that is asked of you

Undertaking a simulation exercise

Observation is on-the-job

The observation will usually require:

Performing a work based skill or task

Interaction with colleagues and/or customers

Your instructor will inform you of which one of the above they would like you to do. The demonstration/observation will cover one of the unit’s elements.

The observation/demonstration will take place either in the workplace or the training environment, depending on the task to be undertaken and whether it is an observation or demonstration. Your instructor will ensure you are provided with the correct equipment and/or materials to complete the task. They will also inform you of how long you have to complete the task.

You should be able to demonstrate you can:

1. Plan documents

2. Draft text

3. Prepare final text

4. Produce documents

You should also demonstrate the following skills:

Reading

Writing

Oral communication

Navigate the world of work

Interact with others

Get the work done.


Activities

Activity 1A – 1CEstimated Time 45 MinutesObjective To provide you with an opportunity to determine the purposes of documents,

choose appropriate formats for documents and establish means of communication

ActivityCase Study

Individually, in pairs or in groups, complete the following;

What are your organisations procedures to use technology safely?

Why is ergonomics important in your work place?

How can you avoid Over Use Syndrome?

What procedures are in place to conserve energy in your work area when you use technology?


Case StudyClare, your Manager, has asked you to find out information about equipment to replace damaged production equipment. You are required to use facts and figures to ensure that a decision can be made about the replacement equipment. This report is for management. (Note: If you would like to define equipment, choose equipment that you would use in your workplace).

What is the purpose of this research?

What format would you use for the document?

You have two weeks to investigate the different options. Draw a time line for the report. Make sure that you rely on consultation with other workgroups as required.


Activity 1D – 1EEstimated Time 30 MinutesObjective To provide you with an opportunity to determine requirements of documents

and determine categories and logical sequences of data, information and knowledge to achieve document objectives

Research Individually, in pairs or in groups, complete the following;

Choose one piece of equipment in your workplace. You have to write the safety process for using this equipment – obtain access to the equipment’s Manufacturer’s manual.

What are the requirements of the document?

Make sure that you include references in the space provided here:

What categories and logical sequence of data, information and knowledge would you use to achieve the documents objectives? Why?


Activity 1FEstimated Time 20 MinutesObjective To provide you with an opportunity to develop overview of structure and

content of documents

Activity Individually, in pairs or in groups, complete the following;

What is a tag? What does it do?

In your own words, explain how you would develop a good structure to your document?


Activity 2A – 2BEstimated Time 40 MinutesObjective To provide you with an opportunity to review and organise available data,

information and knowledge according to proposed structure and content and ensure data, information and knowledge is aggregated, interpreted and summarised to prepare text that satisfies document purposes and objectives


Find all of the procedures in your workplace that will impact on the way in which you perform your job.

List the procedures.

How would you organise this information if you were going to train another member of your team to perform your job role?


What logical sequencing and/or categories would you use? Why?

Aggregate and summarise the information so that you have a small chart to guide your training of the worker.


Activity 2CEstimated Time 15 MinutesObjective To provide you with an opportunity to include graphics as appropriate


What graphics would you recommend to be used in Activity 2A -2C? Why?


Activity 2DEstimated Time 30 MinutesObjective To provide you with an opportunity to identify gaps in required data and

information, and collect additional material from relevant enterprise personnel


You have researched a hazard in the workplace. A recent survey on accident/incident reports identified a marked increase in incidents. However, there seemed to be no justification for the variations. You notice that on the accident/incident reports, the name of the person or persons has been rubbed/crossed out.

What legislation may be stopping you from accessing the name of the person/s filing the report?

How can you find out if this is the same person or a series of people?

What may the cause/s of this problem be?

In this instance/s, what additional information can you obtain to breach this gap?


Activity 2E – 2FEstimated Time 30 MinutesObjective To provide you with an opportunity to draft text according to document

requirements and genre and use language appropriate to the audience


Draft an email for your responses to the department head for the information you outlined in Activity 2D. Your document should be very brief. Your audience will be health and safety representatives and middle level management of which several have English as a second language.


Activity 3A – 3BEstimated Time 15 MinutesObjective To provide you with an opportunity to review draft text to ensure document

objectives are achieved and requirements are met and check grammar, spelling and style for accuracy and punctuation


Review Draft of document completed in Activity 2E – 2F. Consider whether the language is appropriate for the audience.

If you require assistance, ask another member of your team to review the document. Ask them to mark the email in another colour pen.


Activity 3C – 3DEstimated Time 15 MinutesObjective To provide you with an opportunity to ensure draft text is approved by relevant

enterprise personnel and incorporate revisions in final copy


Who in your organisation would be appropriate personnel for this type of document?

Update email with amendments to text being made.Print and attach both emails to this Learner Work Book. Make sure that you save a draft of both emails.


Activity 4A – 4BEstimated Time 30 MinutesObjective To provide you with an opportunity to choose basic design elements for

documents appropriate to audience and purpose and use word processing software to apply basic design elements to text


Open the amended email and add design elements to the email using the basic design elements identified in this learner guide.

Print and save the email.Attach Email to Learner Work book.

Print and attach both emails to this Learner Work Book


Activity 4CEstimated Time 15 MinutesObjective To provide you with an opportunity to check documents to ensure all

requirements are met

Activity Individually, discuss the following questions;

Review email for all organisational requirements has been met. Design a check sheet for the requirements that you would review.


Skills and Knowledge ActivityEstimated Time 60 MinutesObjective To provide you with an opportunity to demonstrate your knowledge of the

foundation skills, knowledge evidence and performance evidence.

Activity Complete the following individually and attach your completed work to your workbook.

The answers to the following questions will enable you to demonstrate your knowledge of:

Plan, draft and finalise complex documents that require review and analysis of a range of information sources

Use business technology to apply formatting, and incorporate graphics Edit the draft text to ensure accuracy and clarity of information, obtain

feedback on the draft and revise the draft Apply the enterprise style guide/house style Reading skills Writing skills Oral communication skills Navigate the world of work Interact with others Get the work done Identify the enterprise style guide/house style Outline formatting styles and their impact on formatting, readability and

appearance of documents Explain rules and conventions for written English, as defined by general

and specialist sources.

Using a computer, demonstrate your knowledge and ability of the above criteria by designing a series of posters for use within your workplace. The posters should adhere to company style (i.e. logo, font, colour scheme).

For use in the office environment: a poster advising colleagues of ergonomic information, such as seating position etc.

For use in the office environment or printer room: poster explaining your company’s policy and guidelines on resource conservation and management.

For use in the reception area: a poster instructing visitors of your company’s procedure on accepting visitors, for example, signing in, reporting to a reception desk, wearing a pass etc.

You should bear in mind your intended audience and adjust your language and style accordingly.


Major ActivityEstimated Time 60 – 120 MinutesObjective To provide you with an opportunity to revise the unit.

Activity This is a major activity – your instructor will let you know whether you will complete it during class or in your own time.

Attach your completed answers to the workbook.

You must individually, answer the following questions in full to show your competency of each element:

1. Plan documents2. Draft text3. Prepare final text4. Produce document

Individually, complete the following and present it as a portfolio;Identify a hazard in your workplace or a workplace that you are familiar with. Produce a report for the possible cause/s for the hazard.

At the start of the report, write a list of the basic procedures that you should follow for:

Ergonomics Minimising over use syndrome Breaks Using software and hard ware

This should be a checklist which shall be used at the end of this project

Explain the hazard and answer the following questions:

1. What is the purpose of the document?2. What format and means of communication will you use? Why?3. What are the requirements of the document?4. What are the logical sequence or categories should you use in this report?

Why?5. What is the structure and contents of the document?6. How will you review data, information and knowledge according to the

structure and contents of the document?7. Draft the report, Review, add any additional information, obtain approval

from your trainer to process amendments. Three drafts of the report must be produced including: Original Draft Reviewed draft with updates and trainer initials to show approval Final Draft with graphics and use of appropriate technology and software

8. What document requirements would you check to ensure all requirements are met? Why?

9. Complete the checklist you completed at the start of this project. Where can you improve in practice? Why?


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