systemcare · 2016-06-06 · sentinel water treatment products and services provide the best...

SystemCare

| SystemCare

04 History of SystemCare

06 The Sentinel System

08 Protect boilers and heating systems

10 Keep your tenants happy

12 Cost saving and added value

14 The SystemCare process

16 Your product package

Contents

SystemCare | Page 03

Sentinel water treatment products and services provide the best

lifetime protection for heating and hot water systems.

For over 25 years we have delivered innovative, practical

products and solutions to the heating industry internationally.

Our experts work with OEMs and industry partners to lead the growth in awareness of best practice water treatment and its benefits. We are committed to developing comprehensive training and communication tools to support this initiative.

We're proud to be endorsed by the industry's major international manufacturing companies.

Page 04 | SystemCare

The History of SystemCare

In 1988 Sentinel gained its first water treatment specification from Liverpool Council by adopting a consultative approach in delivering a quality product and service proposal.

20 years later in 2008 we were awarded the Heating and Ventilation ‘Partnering Initiative of the Year’ for our work with Liverpool Housing Trust.

Today, a key part of our ongoing drive is using SystemCare to lead the market in best practice water treatment. We’ve worked closely with existing customers to create and deliver an innovative package of products and complementary services to offer a simple and effective solution tailored to each customer.

Steve Goodwin, CEO Sentinel Performance Solutions Ltd


We’ve organised our products into three categories; Clean, Protect & Maintain to help make best practice solutions simple.

The Sentinel System is followed throughout the SystemCare process to ensure maximum protection is achieved and maintained during the boiler’s life.

The Sentinel System

Clean Protect Maintain


Cleanto prepare for greater performance

• The Compliance Guide to Part L of the UK Building Regulations now

states that when installing a boiler onto a new or existing central

heating system, the system should be thoroughly cleaned

• Cleaning a new system will remove any installation debris and flux

residues which if left inside the system will cause corrosion

• Restoring a dirty system will remove sludge build-up, improving the

efficiency of the system and help save on fuel costs

Maintain to ensure durable protection

• Once a system is cleaned and protected it is important to ensure

the protection is maintained on a regular basis

• Many factors can impact the level of protection a central heating

system has, for instance the removal of a radiator whilst

decorating. We advise checking the quality of water and level

of protection regularly

Protectto prolong system life and efficiency

• After cleaning, it is important to protect your system from returning

scale, corrosion and sludge build-up

• Chemical inhibitors and physical system filters are proven to provide

ongoing protection

• Electrolytic devices help comply with Part L regulations for scale

reduction in hard water areas


While modern condensing boilers

may be more efficient, their

components are increasingly

susceptible to scale and corrosion

related breakdowns. To ensure

your boiler stock and their

manufacturer warranties are

fully protected, it makes sense

to commission the system to

UK Building Regulation Part L

requirements, by using quality

water treatment and scale

protection products.

With scale and corrosion

being the primary cause of boiler

and component breakdowns,

it is crucial that the system

is treated effectively upon

installation and that protection

is maintained annually.

Protect boilers and heating systems

The SystemCare Solution - ProductsUsing the right products will ensure successful system commissioning. Boiler breakdowns are reduced

dramatically, maximising the lifespan of the system.

• Unique bundle of products and

services to ensure that boilers

are fully protected using

The Sentinel System

• Market-leading product

package proven to restore and

protect system efficiency

• Complies with Building

Regulations and all major boiler

commissioning guidelines

Key Benefits

App

roxi

mat

ely

87%

of b

oile

r cal

l-out

s ar

e

to s

yste

ms

with

out c

orre

ct w

ater

trea

tmen

t.

Sour

ce: m

ajor

boi

ler m

anuf

actu

rer t

estin

g an

d re

sear

ch.


of heat exchanger and pump components that failed during the warranty period came from systems without quality water treatment.

99.5% SystemCare | Page 09

…of boilers installed since April 2005 have experienced some

kind of fault…

23

| SystemCare

unhappy people who have experienced a home without heat or hot water. Source – Which? boiler survey 2012, UK Gov 2011 Census & HHIC sales figures.

that's…

21.5 million

Keep your tenants happy

The SystemCare Solution - TrainingThrough comprehensive training and quality assurance testing, you can be confident that once passed,

your systems have been commissioned quickly and effectively using the best practice process.

• Workforce trained in best

practice water treatment• Installers achieve first-time

fix for water quality• Deliver effective commissioning

to reduce fuel costs for greater

tenant satisfaction

Key Benefits

Boiler breakdown is inconvenient

for both the homeowner and

contractor. Through SystemCare,

we can deliver a bespoke solution

to each customer, helping to

reduce the cost and disruption of

emergency call-outs, whether for

boiler replacement or repair.

SystemCare has been designed

with market-leading products

and services to ensure that each

boiler receives the required type

and level of water treatment upon

installation. To make the treatment

process easy for customers and

add value for homeowners,

we make sure stakeholders know

how best to use Sentinel products

to optimise heating system

performance.

SystemCare |

Test results from leading OEM studies show that heating systems, which have passed water quality assurance tests experience significantly fewer boiler breakdowns than systems commissioned to an average level.

A key part of the SystemCare process

is the ability to provide independent

testing and reporting on the quality of

each commission using SystemCheck.

Having a continuous quality assurance

process ensures boiler warranties are

validated and risk of system failure is

greatly reduced.

Reduce your system failure rates by more than

60%

Cost saving and added value

The SystemCare Solution - Testing and Continuous ImprovementBy using Sentinel’s testing procedure, you ensure maximum protection upon boiler installation. You can then

be confident in your system's performance and receive the time and cost savings made possible through a

reduction in system failures and subsequent call-outs.

• Allows for greater control of

heating budgets

• Reduce system life costs by

reducing risk of water-related

component damage

• Independent laboratory

analysis

• Track samples and

results online

• Findings can highlight need

for further training and deliver

continuous improvement

Key Benefits

| SystemCare

Estimated number ofsystem failures when not treated correctly

Estimated number ofsystem failures when treated correctly and have passed quality assurance tests

*Based on estimated cost of replacement heat pump

100

Cost savingof repairs*£2,500

(number of installed systems)

14

5


500

70

25Cost savingof repairs*£22,500

1000

50

140

700


5000

250

Graphs showing potential cost savings from reductions in heat exchanger failures in first 24 months using monitored system checks.

SystemCare |

4Continue to test

and retrain as necessary

3Test each installation

using independent laboratory

5Produce monthly report of results

for review with the partnership

6Annual check of

system health and protection levels

1Project scoping

and agree training programme

2Delivery of training

programme

| SystemCare

The SystemCare package

is tailored to your project

requirements in every way

possible. After establishing your

Sentinel System products, the

bundle is packaged and delivered

direct to your chosen merchant

branches ready for collection or

delivery to site.

Having received the required

training, your team will be well

equipped with the knowledge and

the quality products to deliver a

successful commission on

each system.

After commissioning, the water

quality will be analysed using

SystemCheck, an independent

water sample test. Within one

week, the results will be returned

to project partners where

any issues or further training

requirements will be identified.

Using SystemCheck software

we can identify failures by

contractor, engineer, property or

pack reference number, enabling

SystemCare to focus future

training on addressing specific

reasons for failure to encourage

continuous improvement for all.

Ongoing training and

testing will ensure all systems

receive the highest level of

protection against water-related

breakdowns, minimising time

and potential costs.

Sentinel goes beyond the initial

install and promotes a process

of lifetime protection. As there are

instances of system water losses

such as in the removal of a radiator

whilst decorating, SystemCare

recommends annual service

checks to ensure water quality and

protection levels are maintained.

The SystemCare process

Step 1: Project Assessment• Project scope and requirements

• Bespoke service level agreement

Step 2: Training• Delivery of agreed theory and practical

training sessions

• On-site best practice explanation using

The Sentinel System

Step 3: System Commission Testing• SystemCheck independently tests water

samples from installations

Step 4: Monthly Reporting • Detailed reports delivered through online portal

Step 5: Service Review and Recommendations• Technical recommendations for further

improvements

• Continuous training and retraining to

suit requirements

Step 6: Annual Service Check• Annual check of systems' health and

protection levels

SystemCare |

Your product package

Sentinel Eliminator®

Hydrocyclone filter to capture all types of circulation debris

• High performance Quadra-Cyclone® Technology

• Removes both magnetic and non-magnetic debris

• Easy to fit to any pipework orientation

• Dual maintenance options: dismantle unit or use drain valve

Sentinel X800 JetFlo Ultimate Cleaner

Rapid cleaner for hot and cold systems and powerflushing

• Powerful removal of all major foulants and debris

• For all systems: old or new, running hot or cold

• TripleTech™ PowerClean Technology

Sentinel X100 Inhibitor

Leave-in protection against corrosion and limescale

• Heavy duty inhibitor

• Energy Saving Trust recommended

• TripleTech™ Anti-Corrosion

SystemCare has been designed to give a simple best practice product approach to boiler and system protection.

Our standard package includes our market-leading products from The Sentinel System. For detailed product information visit sentinelprotects.com

We also offer the product options for system testing and hard water areas.

SESI

Electrolytic scale inhibitor for protecting hot water systems

• Whole house protection against limescale

• WRAS approved

• 5 year guarantee

SystemCheck

Independent, in-depth analysis of system water quality

• Independent laboratory analysis

• Validation of correct cleaning and then treatment with Sentinel X100 Inhibitor

• Results typically delivered within 5 working days

System testing Hard water areas

| SystemCare

" Where the mains water hardness exceeds 200ppm, provision should be made to treat the feed water to water heaters and the hot water circuit of combination boilers to reduce the rate of accumilation of limescale " Source: Domestic Building Services Compliance Guide 2013

Guide to water hardness areas

Soft(0 - 100 ppm)

Hard(100 - 250 ppm)

Very Hard(250 - 450 ppm)

Soft (0 - 100 ppm)

Hard (100 - 250 ppm)

Very Hard (250 - 450 ppm)

SystemCare |

| SystemCare

Any questions? Your Sentinel Business Manager will be happy to help.

SystemCare |

Sentinel Performance Solutions Ltd7650 Daresbury Park,

Warrington, Cheshire, WA4 4BS United Kingdom.

Tel: +44 (0) 1928 588 330

www.sentinelprotects.com

systemcare · 2016-06-06 · sentinel water treatment products and services provide the best...

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