system storage productivity center version 1 … storage productivity center version 1 release 5...

System Storage Productivity CenterVersion 1 Release 5

Introduction and Planning Guide

SC23-8824-08

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Note:Before using this information and the product it supports, read the information in “Safety and environmental notices” onpage ix and “Notices” on page 55.

This edition applies to Version 1, Release 5 of IBM System Storage Productivity Center (SC23-8824-08) and to allsubsequent releases and modifications until otherwise indicated in new editions.

This edition replaces SC23-8824-07.

© Copyright IBM Corporation 2007, 2010.US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contractwith IBM Corp.

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Contents

Figures . . . . . . . . . . . . . . . v

Tables . . . . . . . . . . . . . . . vii

Safety and environmental notices . . . ixSafety information . . . . . . . . . . . . ixNotices and statements in this document. . . . . xiSafety notices. . . . . . . . . . . . . . xiiUnited Kingdom telecommunications safetyrequirement . . . . . . . . . . . . . . xviOther safety information . . . . . . . . . xvii

Preface . . . . . . . . . . . . . . xixWho should use this guide? . . . . . . . . xixPublications . . . . . . . . . . . . . . xix

Accessing publications online . . . . . . . xixIBM Redbooks . . . . . . . . . . . . xxiTranslated publications . . . . . . . . . xxiiOrdering publications . . . . . . . . . xxiiProviding feedback about publications . . . . xxii

New for IBM System StorageProductivity Center Version 1.5 . . . xxiii

New for System Storage ProductivityCenter Version 1.4.0.1 . . . . . . . xxvii

Chapter 1. Overview . . . . . . . . . 1SSPC manages devices with Tivoli StorageProductivity Center . . . . . . . . . . . . 2

Configure devices for monitoring by using TivoliStorage Productivity Center . . . . . . . . 3Start GUIs and applications on devices by usingTivoli Storage Productivity Center . . . . . . 4Collect data from devices by using Tivoli StorageProductivity Center . . . . . . . . . . . 5Monitor devices by using Tivoli StorageProductivity Center . . . . . . . . . . . 8Analyze storage resources with reports from TivoliStorage Productivity Center . . . . . . . . 8

SSPC manages System Storage DS8000 . . . . . 9SSPC manages System Storage SAN VolumeController . . . . . . . . . . . . . . . 10SSPC manages Storwize V7000 . . . . . . . . 11SSPC manages DS3000, DS4000, and DS5000 . . . 13SSPC is installed with DS CIM agent managementcommands. . . . . . . . . . . . . . . 14SSPC offers continuous availability and disasterrecovery through Tivoli Storage Productivity Centerfor Replication . . . . . . . . . . . . . 14Overview of installing and configuring SSPC . . . 16

Chapter 2. System Storage ProductivityCenter options . . . . . . . . . . . 17

Chapter 3. Hardware components . . . 19Planning for hardware installation . . . . . . . 19Maintenance responsibilities . . . . . . . . . 20Features and specifications . . . . . . . . . 21Capacity limits for the SSPC server . . . . . . 23Capacity limits for CIM agents . . . . . . . . 23Power cords and receptacles . . . . . . . . . 24Optional ordered equipment. . . . . . . . . 28Supported hardware . . . . . . . . . . . 29

Chapter 4. Planning for softwareconfiguration . . . . . . . . . . . . 31Licensing . . . . . . . . . . . . . . . 32

Chapter 5. Planning for additionalstorage . . . . . . . . . . . . . . 35

Appendix A. Planning work sheet . . . 37

Appendix B. Types of data replication 41

Appendix C. Getting help and technicalassistance . . . . . . . . . . . . . 47Before you call . . . . . . . . . . . . . 47Getting help and information from the World WideWeb . . . . . . . . . . . . . . . . . 48Customer support for SSPC . . . . . . . . . 49Contacting the IBM Support Center . . . . . . 51Taiwan contact information . . . . . . . . . 51

Appendix D. Accessibility features forTivoli Storage Productivity Center . . . 53

Notices . . . . . . . . . . . . . . 55Trademarks . . . . . . . . . . . . . . 57Important notes . . . . . . . . . . . . . 57Particulate Contamination . . . . . . . . . 58Electronic emission notices . . . . . . . . . 60

Federal Communications Commission statement 60Industry Canada compliance statement . . . . 60Australia and New Zealand Class A Statement 60European Union Electromagnetic CompatibilityDirective . . . . . . . . . . . . . . 60Germany Electromagnetic compatibility directive 61Japan Voluntary Control Council for Interference(VCCI) Class A Statement . . . . . . . . 62Japan Electronics and Information TechnologyIndustries Association (JEITA) Statement (lessthan or equal to 20 A per phase) . . . . . . 62

© Copyright IBM Corp. 2007, 2010 iii

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Korean Communications Commission (KCC)Class A Statement . . . . . . . . . . . 62People's Republic of China Class A ElectronicEmission statement . . . . . . . . . . . 62Russia Electromagnetic Interference (EMI) ClassA Statement . . . . . . . . . . . . . 63

Taiwan Class A compliance statement . . . . 63

Glossary . . . . . . . . . . . . . . 65

Index . . . . . . . . . . . . . . . 73

iv SSPC Introduction and Planning Guide: Introduction and Planning Guide

Figures

1. Front view of the System Storage ProductivityCenter server . . . . . . . . . . . . 1

2. Overview of System Storage ProductivityCenter. . . . . . . . . . . . . . . 2

3. Overview of installing and configuring SystemStorage Productivity Center . . . . . . . 16

4. Types of Receptacles . . . . . . . . . 28

© Copyright IBM Corp. 2007, 2010 v

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vi SSPC Introduction and Planning Guide: Introduction and Planning Guide

Tables

1. Locations of publications for System StorageProductivity Center and related products . . xx

2. Storage devices and their element managers 43. Methods by which Tivoli Storage Productivity

Center Basic Edition collects data . . . . . 74. Licenses offered by Tivoli Storage Productivity

Center for Replication . . . . . . . . . 155. Features and specifications for the IBM System

Storage Productivity Center 2805-MC5 server . 226. Capacity limits for SSPC 2805-MC5 . . . . 237. Capacity limits for proxy CIM agents . . . . 238. Power Cords . . . . . . . . . . . . 249. Hardware supported by SSPC . . . . . . 29

10. EIA location of the SSPC server and thekeyboard video mouse unit . . . . . . . 37

11. Computer name . . . . . . . . . . . 3812. Customer passwords . . . . . . . . . 3813. IP addresses and host name . . . . . . . 3814. Fully qualified host name . . . . . . . . 3915. Worldwide port name information . . . . . 3916. Device information for IBM System Storage

DS8000 . . . . . . . . . . . . . . 4017. Device information for IBM System Storage

SAN Volume Controller . . . . . . . . 4018. Device information for IBM Storwize V7000 4019. Types of data replication offered by Tivoli

Storage Productivity Center for Replication . . 4120. Limits for particulates and gases . . . . . 58

© Copyright IBM Corp. 2007, 2010 vii

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viii SSPC Introduction and Planning Guide: Introduction and Planning Guide

Safety and environmental notices

Be sure to read all caution and danger statements in this document before usingthis product. Read any additional safety information that comes with the server oroptional device before you install the device. The environmental notices that applyto this product are provided in the IBM Environmental Notices and User Guide,Z125-5823. This guide is located on the IBM System Storage Productivity CenterDocumentation CD.

Safety informationBefore installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d'installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

© Copyright IBM Corp. 2007, 2010 ix

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

x SSPC Introduction and Planning Guide: Introduction and Planning Guide

Notices and statements in this documentYou can locate the translated version of any safety notice or statement in thisdocument.

Important:

Each caution and danger statement in this document is labeled with a number.This number is used to cross reference an English-language caution or dangerstatement with translated versions of the caution or danger statement in themultilingual IBM® Safety Information document which is located on thedocumentation CD that came with the product.

For example, if a caution statement is labeled “Statement 1,” translations for thatcaution statement are in the IBM Safety Information document under “Statement 1.”

Be sure to read all caution and danger statements in this document before youperform the procedures. Read any additional safety information that comes withthe server or optional device before you install the device.

The following notices and statements may be used in this document:v Attention: These notices indicate potential damage to programs, devices, or data.

An attention notice is placed just before the instruction or situation in whichdamage could occur.

v Caution: These statements indicate situations that can be potentially hazardousto you. A caution statement is placed just before the description of a potentiallyhazardous procedure step or situation.

v Danger: These statements indicate situations that can be potentially lethal orextremely hazardous to you. A danger statement is placed just before thedescription of a potentially lethal or extremely hazardous procedure step orsituation.

Safety and environmental notices xi

Safety noticesStatement 1

DANGER

Electrical current from power, telephone, and communication cables ishazardous.

To avoid a shock hazard:

v Do not connect or disconnect any cables or perform installation,maintenance, or reconfiguration of this product during an electrical storm.

v Connect all power cords to a properly wired and grounded electrical outlet.

v Connect to properly wired outlets any equipment that will be attached tothis product.

v When possible, use one hand only to connect or disconnect signal cables.

v Never turn on any equipment when there is evidence of fire, water, orstructural damage.

v Disconnect the attached power cords, telecommunications systems,networks, and modems before you open the device covers, unlessinstructed otherwise in the installation and configuration procedures.

v Connect and disconnect cables as described in the following table wheninstalling, moving, or opening covers on this product or attached devices.

To Connect: To Disconnect:

1. Turn everything OFF.

2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

5. Turn device ON.

1. Turn everything OFF.

2. First, remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

xii SSPC Introduction and Planning Guide: Introduction and Planning Guide

Statement 2

CAUTION:When replacing the lithium battery, use only IBM Part Number 33F8354 or anequivalent type battery recommended by the manufacturer. If your system has amodule containing a lithium battery, replace it only with the same module typemade by the same manufacturer. The battery contains lithium and can explode ifnot properly used, handled, or disposed of.

Do not:

v Throw or immerse into water

v Heat to more than 100°C (212°F)

v Repair or disassemble

Dispose of the battery as required by local ordinances or regulations.

Statement 3

CAUTION:When laser products (such as CD-ROMs, DVD drives, fiber optic devices, ortransmitters) are installed, note the following:

v Do not remove the covers. Removing the covers of the laser product couldresult in exposure to hazardous laser radiation. There are no serviceable partsinside the device.

v Use of controls or adjustments or performance of procedures other than thosespecified herein might result in hazardous radiation exposure.

Safety and environmental notices xiii

DANGER

Some laser products contain an embedded Class 3A or Class 3B laser diode.Note the following.

Laser radiation when open. Do not stare into the beam, do not view directlywith optical instruments, and avoid direct exposure to the beam.

Statement 4

≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)

CAUTION:Use safe practices when lifting.

xiv SSPC Introduction and Planning Guide: Introduction and Planning Guide

Statement 5

CAUTION:The power control button on the device and the power switch on the powersupply do not turn off the electrical current supplied to the device. The devicealso might have more than one power cord. To remove all electrical current fromthe device, ensure that all power cords are disconnected from the power source.

Statement 6

CAUTION:Do not place any objects on top of a rack-mounted device unless thatrack-mounted device is intended for use as a shelf.

Statement 8

CAUTION:Never remove the cover on a power supply or any part that has the followinglabel attached.

Hazardous voltage, current, and energy levels are present inside any componentthat has this label attached. There are no serviceable parts inside thesecomponents. If you suspect a problem with one of these parts, contact a servicetechnician.

Safety and environmental notices xv

Statement 12

CAUTION:The following label indicates a hot surface nearby.

Statement 26

CAUTION:Do not place any object on top of rack-mounted devices.

United Kingdom telecommunications safety requirement

Notice to customers

This apparatus is approved under approval number NS/G/1234/J/100003 forindirect connection to public communications systems in the United Kingdom.

xvi SSPC Introduction and Planning Guide: Introduction and Planning Guide

Other safety informationIBM System Storage® Productivity Center has specific requirements for voltage,usage with visual-display workplace devices, and usage of a telecommunicationline cord.

The System Storage Productivity Center server is suitable for use on aninformation technology power-distribution system whose maximumphase-to-phase voltage is 240 V under any distribution fault condition.

Restriction: This product is not suitable for use with visual-display workplacedevices according to Clause 2 of the German Ordinance for Work with VisualDisplay Units.

Attention: Use a telecommunication line cord that has a size of American wiregauge (AWG) 26 or larger, and is listed by Underwriters Laboratories (UL) orcertified by the Canadian Standards Association (CSA).

Safety and environmental notices xvii

xviii SSPC Introduction and Planning Guide: Introduction and Planning Guide

Preface

This publication describes and provides planning information about IBM SystemStorage Productivity Center (SSPC).

SSPC is an IBM Machine Type 2805 Model MC5 server that is preinstalled withIBM Tivoli® Storage Productivity Center storage-management software on theMicrosoft Windows Server 2008 R2 Standard operating system for 64-bitprocessors. SSPC centralizes management of complex and heterogeneous storageenvironments, including IBM enterprise storage systems and vendor-acquiredstorage systems. In addition, with proper licensing, SSPC provides advancedcopy-service functions for IBM enterprise storage-systems hardware (such as IBMSystem Storage DS8000® and IBM System Storage SAN Volume Controller) byusing IBM Tivoli Storage Productivity Center for Replication.

Who should use this guide?This publication is intended for system planners or individuals serving ascoordinators who are planning for the purchase, installation, or configuration ofIBM Machine Type 2805 Model MC5 as IBM System Storage Productivity Center(SSPC). It is also intended for IBM service representatives who are preparing toinstall the SSPC server.

PublicationsThis topic lists publications in the IBM System Storage Productivity Center libraryand other related publications. It also describes how to access publications online,how to order publications, and how to submit comments on publications.

The publications are available from the IBM publications center athttp://www.ibm.com/e-business/linkweb/publications/servlet/pbi.wss.

Accessing publications onlinePublications for this product and other related products are available online.

Information about installing, configuring, upgrading, and uninstalling the IBMSystem Storage Productivity Center and related products is available online. UseTable 1 on page xx to view and download these publications. Translateddocuments are available for some products.

© Copyright IBM Corp. 2007, 2010 xix

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http://www.ibm.com/e-business/linkweb/publications/servlet/pbi.wss

Table 1. Locations of publications for System Storage Productivity Center and relatedproducts

Product Online location (see Note)

IBM Tivoli StorageProductivity CenterandIBM Tivoli StorageProductivity Center forReplication

http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. In the left navigation pane, click IBM TivoliStorage Productivity Center.

To obtain PDF documents, click IBM Tivoli StorageProductivity Center > Printable documentation.

To view previous versions of the IBM Tivoli StorageProductivity Center Information Center, in the leftnavigation pane click Previous Versions and click theversion that you want to view (for example, 4.1.1, 4.1, or3.4.1).

IBM Tivoli StorageProductivity Center forReplication for System z®

http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. In the left navigation pane, click IBM TivoliStorage Productivity Center for Replication for System z.

To obtain PDF documents, click IBM Tivoli StorageProductivity Center for Replication for System z >Printable documentation.

To view previous versions of the IBM Tivoli StorageProductivity Center for Replication Information Center, inthe left navigation pane click Previous Versions and clickthe version that you want to view (for example, 4.1.1, 4.1,or 3.4.1).

IBM WebSphere® ApplicationServer

http://www-01.ibm.com/software/webservers/appserv/zos_os390/

IBM System StorageProductivity Center

http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. In the left navigation pane, click System StorageProductivity Center.

To obtain PDF documents, click System StorageProductivity Center > Printable documentation.

To view previous versions of the IBM System StorageProductivity Center Information Center, in the leftnavigation pane, click Previous Versions and click theversion that you want to view (for example, 1.3.2, 1.3.1, or1.3).

IBM System Storage DS3000,IBM System Storage DS4000®,or IBM System StorageDS5000

http://www.ibm.com/support/entry/portal/

IBM System Storage DS6000™ http://publib.boulder.ibm.com/infocenter/dsichelp/ds6000ic/index.jsp

IBM System Storage DS8000 http://publib.boulder.ibm.com/infocenter/dsichelp/ds8000ic/index.jsp

IBM System Storage DS®

Open ApplicationProgramming Interfacepublications

http://www.ibm.com/support/entry/portal/Troubleshooting/Hardware/System_Storage/Storage_software/Other_software_products/CIM_Agent_for_DS_Open_(API)/

Use these publications for information about how to install,configure, and use the DS CIM agent.

xx SSPC Introduction and Planning Guide: Introduction and Planning Guide

http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp









http://publib.boulder.ibm.com/infocenter/dsichelp/ds6000ic/index.jsp








Table 1. Locations of publications for System Storage Productivity Center and relatedproducts (continued)

Product Online location (see Note)

IBM System Storage SANVolume Controller

http://publib.boulder.ibm.com/infocenter/svcic/v3r1m0/index.jsp

IBM Storwize V7000 http://publib.boulder.ibm.com/infocenter/storwize/ic/index.jsp

IBM XIV® Storage System http://publib.boulder.ibm.com/infocenter/ibmxiv/r2/index.jsp

IBM DB2® Database forLinux, UNIX, and Windows

http://publib.boulder.ibm.com/infocenter/db2luw/v9r7/index.jsp

IBM System Storage N series http://www.ibm.com/systems/storage/network/redbooks.html

For more information about IBM System Storage N series,see http://www.ibm.com/systems/storage/network/software/.

Note: If you print PDF documents on other than letter-sized paper, in the Print windowselect Fit to Printable Area in the Page Scaling field. This option is available when youclick File > Print. Fit to Printable Area ensures that the full dimensions of a letter-sizedpage print on the paper that you are using.

IBM RedbooksThe IBM Redbooks® are books on specialized topics.

You can order publications through your IBM representative or the IBM branchoffice serving your locality. You can also search for and order books of interest toyou by visiting the IBM Redbooks home page at http://www.redbooks.ibm.com/redbooks.

For information about IBM Tivoli Storage Productivity Center, see IBM TivoliStorage Productivity Center V4.1 Release Guide. Search for SG24-7725.

Preface xxi



http://publib.boulder.ibm.com/infocenter/storwize/ic/index.jsp

http://publib.boulder.ibm.com/infocenter/storwize/ic/index.jsp

http://publib.boulder.ibm.com/infocenter/ibmxiv/r2/index.jsp

http://publib.boulder.ibm.com/infocenter/ibmxiv/r2/index.jsp

http://publib.boulder.ibm.com/infocenter/db2luw/v9r7/index.jsp?topic=/com.ibm.db2.luw.common.doc/doc/r0008264.html

http://publib.boulder.ibm.com/infocenter/db2luw/v9r7/index.jsp?topic=/com.ibm.db2.luw.common.doc/doc/r0008264.html

http://www.ibm.com/systems/storage/network/redbooks.html

http://www.ibm.com/systems/storage/network/redbooks.html

http://www.ibm.com/systems/storage/network/software/

http://www.ibm.com/systems/storage/network/software/

http://www.redbooks.ibm.com/redbooks

http://www.redbooks.ibm.com/redbooks

Translated publicationsTranslated publications are available from the information center which is availablein certain translated languages. It is displayed in the language that is appropriatefor the browser locale setting.

When a locale does not have a translated version, the Information Center isdisplayed in English, which is the default language. Translations of the PDFs areavailable when the Information Center is translated.

Contact your service representative for more information about the translatedpublications and whether translations are available in your language.

Ordering publicationsInformation is provided for the ordering of IBM publications on the Internet or bytelephone.

You can order many IBM publications online at http://www.ibm.com/e-business/linkweb/publications/servlet/pbi.wss.

You can also order by telephone. In the United States and Canada, call800-879-2755. In other countries, contact your IBM service representative.

Providing feedback about publicationsYou can provide feedback about the product or publications.

If you have comments or suggestions, go to http://www.ibm.com/support/entry/portal/Overview/Hardware/System_Storage/Storage_software/Storage_infrastructure_management/System_Storage_Productivity_Center_(SSPC)/.In the Support feedback pane, click Help us improve online support.

xxii SSPC Introduction and Planning Guide: Introduction and Planning Guide



http://www.ibm.com/support/entry/portal/Overview/Hardware/System_Storage/Storage_software/Storage_infrastructure_management/System_Storage_Productivity_Center_(SSPC)/



New for IBM System Storage Productivity Center Version 1.5

Use this information to learn about the new features and enhancements that areincluded in IBM System Storage Productivity Center (SSPC) Version 1.5.

System Storage Productivity Center 1.5 adds the following new features, functions,and enhancements:

Machine type MC5SSPC machine type and model number 2805-MC5 is available with an IntelQuad-core Xeon processor that runs at 2.53 GHz.

Tivoli Storage Productivity Center 4.2.1IBM Tivoli Storage Productivity Center Basic Edition 4.2.1 and IBM TivoliStorage Productivity Center for Replication Basic Edition 4.2.1 arepreinstalled on the System Storage Productivity Center server.

Microsoft Windows Server 2008 R2 Standard operating system for 64-bitprocessors

Tivoli Storage Productivity Center 4.2.1 uses the Windows Server 2008 R2Standard operating system for 64-bit processors.

Optional preinstalled host bus adapter cardTo provide additional storage on the SSPC server, SSPC 1.5 offers anoptional host bus adapter (HBA) so that you can move the Tivoli StorageProductivity Center database from the SSPC server to an internal,additional hard-disk drive or to a storage system. You can connect thestorage system to the SSPC server directly or through a storage areanetwork (SAN). The HBA can be ordered preinstalled on the SSPC serveror as a Feature Code 3570 for an IBM service representative to install.

Optional additional hard-disk drivesTo provide additional storage, SSPC 1.5 offers optional, additionalhard-disk drives. To take advantage of this option, order a second pair ofhard-disk drives as Feature Code 5190 if you want to move the TivoliStorage Productivity Center from the SSPC server and make additionalstorage available. Contact your IBM service representative to install theadditional hard-disk drives.

Documentation about international power requirementsPower-cord options are available for attaching the SSPC to apower-distribution unit (PDU) for a rack or to a country- or region-specificwall outlet. Options are provided in tables listing power cords andreceptacles.

DB2 9.7Tivoli Storage Productivity Center supports IBM DB2 9.7.

System Storage DS8000 Release 6.0You can monitor IBM System Storage DS8000 6.0 or earlier releases withSSPC.

SAN Volume Controller Release 6.1SSPC supports IBM System Storage SAN Volume Controller 6.1, but thegraphical user interface (GUI) for SAN Volume Controller (the managementGUI, formerly known as the console) is no longer preinstalled on the SSPCserver. Instead, you can start the management GUI from the web browser

© Copyright IBM Corp. 2007, 2010 xxiii

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on the SSPC desktop. Or after you configure SSPC for SAN VolumeController, you can start the management GUI as an element managerthrough Tivoli Storage Productivity Center.

When you configure SAN Volume Controller to Tivoli Storage ProductivityCenter, you must supply a private Secure Shell (SSH) key file in OpenSSHformat or PuTTY (.ppk) format that is not protected by a password. Inprevious versions of SSPC, the PuTTY utility was preinstalled on the SSPCserver so that you could convert a PuTTY .ppk key that was protected by apassword to OpenSSH key format. The PuTTY utility is no longerpreinstalled on the SSPC server. Instead, you can download and install thePuTTYgen utility from a website.

With SSPC 1.5, the launch-in-context feature and single sign-onauthentication are extended to SAN Volume Controller. Launch in contextenables you to access external applications from the Tivoli StorageProductivity Center GUI. When you use single sign-on authentication, youcan enter one user ID and password to access multiple applications.Launch in context and single sign-on were not supported for SAN VolumeController Version 5.1 or earlier.

Tivoli Storage Productivity Center for Replication also supports SANVolume Controller Version 6.1.

Storwize® V7000

SSPC supports IBM Storwize V7000, a hardware and software solution thatprovides online storage optimization through real-time data compression.This solution helps to reduce costs without performance degradation.

Tivoli Storage Productivity Center supports the Storwize V7000 GUI.

The Storwize V7000 hardware consists of a set of drive enclosures. Controlenclosures contain disk drives and two node canisters. The two nodeswithin the canisters make an I/O group that is attached to the SAN fabric.A single pair of nodes is responsible for serving I/O on a given volume.Because a volume is served by two nodes, there is no loss of availability ifone node fails or is taken offline.

Storwize V7000 can be used as a traditional redundant array ofindependent disks (RAID) storage system where the internal drives areconfigured into arrays, and volumes are created from those arrays.Storwize V7000 can also be used to virtualize other storage systems.

Storwize V7000 supports both regular and solid-state drives (SSDs). AStorwize V7000 system without any internal drives can be used as astorage virtualization solution.

Tivoli Storage Productivity Center provides basic support for this product,including discovery, probes, performance monitoring, Storage Optimizer,and SAN Planner.

Similar to other systems, Storwize V7000 is displayed as an entity withindata sources, reports, data collection schedules, the topology viewer, andso on. Tivoli Storage Productivity Center for Replication also supportsStorwize V7000.

Single sign-on authentication is available to Storwize V7000.

Storwize V7000 includes the Easy Tier™ function.

Java Web Start version of System Storage DS Storage Manager Release 10.70The Java Web Start version of IBM System Storage DS Storage Manager is

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available for you to optionally install on the SSPC server or on a remoteserver. The DS Storage Manager 10.70 can manage the DS3000, DS4000,and DS5000. With DS Storage Manager 10.70, when you use Tivoli StorageProductivity Center to add and discover a DS CIM agent you can start theDS Storage Manager from the topology viewer, the Alert Log, or the DiskManager of Tivoli Storage Productivity Center.

IBM Java Release 1.6IBM Java 1.6 is preinstalled and can be used with DS Storage Manager10.70. You do not need to download Java from Sun Microsystems.

DS CIM agent management commandsThe DS CIM agent management commands (DSCIMCLI) for Release 5.5 arepreinstalled on the SSPC server.

Optional media to recover image for 2805-MC5The optional media feature includes a recovery CD for the MicrosoftWindows Server 2008 R2 Standard operating system and two recoveryDVDs for the SSPC 1.5 image. Order Feature Code 9010 if you did notback up your SSPC 2805-MC5 image and you need to recover it.

This document contains terminology, maintenance, and editorial changes. Technicalchanges or additions to the text and illustrations are indicated by a vertical line tothe left of the change.

New for IBM System Storage Productivity Center Version 1.5 xxv

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xxvi SSPC Introduction and Planning Guide: Introduction and Planning Guide

New for System Storage Productivity Center Version 1.4.0.1

Use this information to learn about the new features and enhancements that areincluded in IBM System Storage Productivity Center (SSPC) Version 1.4.0.1.

SSPC 1.4.0.1 adds the following new features, functions, and enhancements:

Two DVDs to recover the SSPC imageBeginning with Version 1.4.0.1, the SSPC image no longer fits on a singleDVD. Two image-recovery DVDs are included with the SSPC server andinstructions for the recovery are available in the IBM System StorageProductivity Center User's Guide. The guide is located on the IBM SystemStorage Productivity Center Documentation CD, which is included withthe SSPC server.

Tivoli Storage Productivity Center 4.2IBM Tivoli Storage Productivity Center Basic Edition 4.2 is preinstalled onthe System Storage Productivity Center server. This release includes thefollowing enhancements:v Broader documentation of the conditions that trigger errors during data

collection, policy management, and other types of data-managementjobs.

v A new Configure Devices wizard to configure the devices that TivoliStorage Productivity Center monitors. The wizard guides you throughthe steps for adding a device as a data source, running a discovery,including devices in groups, specifying alerts, and setting up schedulesfor collecting data. By using the wizard, you can configure storagesystems, fabrics and switches, computers, and tape libraries.

v A new Job Management panel in the navigation tree from which you canview and manage the schedules, runs, and jobs for the storage devicesthat Tivoli Storage Productivity Center monitors. The Job Managementpanel includes a Job Management - Recommendations window.Messages in the window indicate actions that you can take to more fullyuse Tivoli Storage Productivity Center to monitor your devices.

v Common Information Model (CIM) agents are no longer required byTivoli Storage Productivity Center to communicate with IBM SystemStorage DS8000 and IBM System Storage SAN Volume Controller.Instead, Tivoli Storage Productivity Center uses the enterprise storageserver network interface (ESSNI) to communicate with DS8000 servers. Ituses the SAN Volume Controller command-line interface (CLI) tocommunicate with SAN Volume Controller clusters. If you areupgrading Tivoli Storage Productivity Center, a migration tool isprovided to help you migrate the existing storage system credentials andto change port numbers.

Tivoli Storage Productivity Center for Disk Midrange EditionTivoli Storage Productivity Center supports IBM Tivoli StorageProductivity Center for Disk Midrange Edition.

Tivoli Storage Productivity Center for Disk Midrange Edition providesstorage device configuration, performance monitoring, and management ofstorage area network (SAN) attached devices from a single console. This

© Copyright IBM Corp. 2007, 2010 xxvii

product provides basic disk functions and performance monitoringcapabilities for IBM System Storage DS3000, IBM System Storage DS4000,and IBM System Storage DS5000.

FlashCopy® data replication comes with Tivoli Storage Productivity Center BasicEdition

FlashCopy data replication is now included with the license for TivoliStorage Productivity Center Basic Edition, which is preinstalled on theSSPC server. FlashCopy, which provides instant, point-in-time replication,was previously available when you purchased the license for IBM TivoliStorage Productivity Center for Replication.

DB2 9.7Tivoli Storage Productivity Center now supports IBM DB2 9.7.

System Storage DS8000 Release 5.0You can monitor System Storage DS8000 5.0 or earlier releases with SSPC.

SAN Volume Controller Console Release 5.1.0IBM SAN Volume Controller Console 5.1.0 is preinstalled on the SSPCserver. When you add SAN Volume Controller to Tivoli StorageProductivity Center, you must supply a private Secure Shell (SSH) key filein OpenSSH format. If the private SSH key is protected by a password,instructions are provided for you to convert the key to OpenSSH format.

System Storage DS Storage Manager Release 10.60The IBM System Storage DS Storage Manager user interface is available foryou to optionally install on the SSPC server or on a remote server. The DSStorage Manager 10.60 can manage the DS3000, DS4000, and DS5000. WithDS Storage Manager 10.60, when you use Tivoli Storage ProductivityCenter to add and discover a DS CIM agent you can start the DS StorageManager from the topology viewer, the Configuration Utility, or the DiskManager of Tivoli Storage Productivity Center.

IBM Java Version 6IBM Java Version 6 is preinstalled and can be used with DS StorageManager 10.60. You do not need to download Java from Sun Microsystems.

DS CIM agent management commandsThe DS CIM agent management commands (DSCIMCLI) for Release 5 arepreinstalled on the SSPC server.

This document contains terminology, maintenance, and editorial changes. Technicalchanges or additions to the text and illustrations are indicated by a vertical line tothe left of the change.

xxviii SSPC Introduction and Planning Guide: Introduction and Planning Guide

Chapter 1. Overview

IBM System Storage Productivity Center (SSPC) is an IBM Machine Type 2805server and preinstalled software that can help you improve and centralize themanagement of your storage environment through the integration of products. Itprovides a single point from which to manage your storage systems.

System Storage Productivity Center simplifies storage management by:v Centralizing the management of storage network resources with IBM storage

management softwarev Providing greater synergy between storage management software and IBM

storage devicesv Reducing the number of servers that are required to manage your software

infrastructurev Providing a simple migration path from basic device management to using

storage management applications that provide higher-level functions

System Storage Productivity Center is a 1U, rack-mounted hardware appliance thatuses IBM Tivoli Storage Productivity Center Basic Edition to manage storage forother storage systems. Also available with SSPC is IBM Tivoli Storage ProductivityCenter for Replication, an application that offers copy services to providecontinuous availability and disaster recovery.

Figure 1 shows the SSPC hardware appliance.

SSPC offers an optional host bus adapter (HBA) that you can use to move the IBMTivoli Storage Productivity Center database or other applications from the SSPCserver to a storage system or to an additional hard-disk drive on the SSPC server.The move to a storage system can be done directly or through a storage areanetwork (SAN). Storage that you freed on the SSPC server then becomes availablefor another purpose. To obtain the HBA, order it to be preinstalled on the SSPCserver or as a separate part for your IBM service representative to install.Customers are responsible for configuring the HBA. For prerequisites and

Figure 1. Front view of the System Storage Productivity Center server. The illustrations in thisdocument might differ slightly from your model.

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instructions, go to the IBM System Storage Productivity Center Information Centerat http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and searchfor Creating additional storage.

SSPC manages devices with Tivoli Storage Productivity CenterIBM System Storage Productivity Center (SSPC) uses IBM Tivoli StorageProductivity Center Basic Edition to manage storage devices.

Tivoli Storage Productivity Center simplifies the complexity of managing multipleSAN-attached storage devices by letting you configure and manage SAN-attacheddevices from a single console.

With Basic Edition, you can manage network storage components, such as:v IBM System Storage DS8000v IBM System Storage SAN Volume Controllerv IBM Storwize V7000v IBM TotalStorage Enterprise Storage Server® (ESS)v IBM System Storage disk systems (DS3000, DS4000, DS5000, DS6000, and DS8000

series)v IBM XIV Storage Systemv Other storage systems that use Storage Management Initiative Specification

(SMI-S) standards

Figure 2 illustrates how SSPC integrates supported storage-managementapplications.

With the help of agents, Tivoli Storage Productivity Center discovers the devices towhich it is configured. It then can start an element manager that is specific to eachdiscovered device, and gather events and data for reports about storagemanagement.

For SAN fabrics, Tivoli Storage Productivity Center simplifies the management andimproves the availability of the SAN environment. You can monitor and report on

Figure 2. Overview of System Storage Productivity Center

2 SSPC Introduction and Planning Guide: Introduction and Planning Guide

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SAN resources and use a single location for zone control. Tivoli StorageProductivity Center discovers existing zones and zone members so that you canmodify or delete them. You can create new zones, and you can also use aliases.

Tivoli Storage Productivity Center gives you the ability to view events happeningin your SAN environment and record state changes. Events related to topologychanges or updates can be forwarded to the IBM Tivoli Enterprise Console®, toanother manager that uses Simple Network Manager Protocol (SNMP), or to both.

For the SAN fabric, Tivoli Storage Productivity Center works with host busadapters (HBAs), disk systems, tape systems, SAN switches, routers, and gateways.

SSPC might also be used with other hardware that is used by Tivoli StorageProductivity Center. For a complete list of supported devices, go tohttp://www-01.ibm.com/support/docview.wss?rs=40&context=SSBSEX&context=SSMN28&context=SSMMUP&context=SS8JB5&context=SS8JFM&q1=support+matrix&uid=swg21386446&loc=en_US&cs=utf-8&lang=en and clickthe link for Tivoli Storage Productivity Center 4.2.

Tivoli Storage Productivity Center 4.2 and later works with DB2 9.7. You can,optionally, migrate your Tivoli Storage Productivity Center databases from DB2 9.5,9.1, or 8.2 to DB2 9.7. Tivoli Storage Productivity Center continues to work withDB2 9.5 and 9.1.

For information about how Tivoli Storage Productivity Center discovers devicesand gathers data, see “Collect data from devices by using Tivoli StorageProductivity Center” on page 5.

Configure devices for monitoring by using Tivoli StorageProductivity Center

In Tivoli Storage Productivity Center 4.2 and later, all tasks for setting up a deviceare included in the Configure Devices wizard. The wizard guides you through thesteps for adding a device as a data source, running a discovery, adding devices togroups, specifying alerts, and setting up data-collection schedules. You can use thewizard to configure storage devices, fabrics and switches, computers, and tapelibraries.

You can add multiple devices of the same type by using a single session of thewizard. For example, using the wizard, you can add IBM System Storage DS8000,IBM System Storage SAN Volume Controller, and other storage devices that collectdata through Common Information Model (CIM) agents at the same time. Youcannot configure multiple devices of different types at the same time. For example,you cannot add a storage device and a fabric in a single session of the wizard.

To configure storage devices so that they can be monitored by Tivoli StorageProductivity Center, go to the IBM System Storage Productivity Center InformationCenter at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp andsearch for configuring SSPC.

Chapter 1. Overview 3

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Start GUIs and applications on devices by using TivoliStorage Productivity Center

IBM System Storage Productivity Center (SSPC) uses IBM Tivoli StorageProductivity Center to start graphical user interfaces (GUIs) and externalapplications, such as element managers, for storage devices.

An element manager is vendor-specific software that administers a particular storagedevice. It is sometimes referred to as the GUI for a device. Table 2 shows theelement managers for storage devices that Tivoli Storage Productivity Center canstart and SSPC can manage. The element managers are the GUIs of each storagedevice.

Table 2. Storage devices and their element managers

Storage device Element manager

IBM System Storage DS8000 IBM System Storage DS8000 StorageManager

IBM System Storage SAN Volume Controller SAN Volume Controller management GUI

IBM Storwize V7000 Storwize V7000 management GUI

IBM System Storage DS3000,IBM System Storage DS4000, orIBM System Storage DS5000

IBM DS Storage Manager

Integrated into the Tivoli Storage Productivity Center are both IBM Tivoli StorageProductivity Center for Replication, an application that manages the advancedcopy services that are necessary for continuous availability and disaster recovery,and IBM Tivoli Integrated Portal, a standards-based architecture for Webadministration.

You can access Tivoli Storage Productivity Center and Tivoli Storage ProductivityCenter for Replication from the Tivoli Integrated Portal GUI, and you can accessTivoli Storage Productivity Center for Replication from the Tivoli StorageProductivity Center GUI.

With the Tivoli Storage Productivity Center, components of the Tivoli IntegratedPortal, Tivoli Storage Productivity Center for Replication, and Tivoli StorageProductivity Center are automatically configured to use a feature known aslaunch-in-context. The launch-in-context feature gives you the ability to accessexternal applications from the Tivoli Storage Productivity Center GUI. The mostprevalent external applications that use the launch-in-context feature are elementmanagers. The launch-in-context feature provides starting points in the TivoliStorage Productivity Center GUI so you can click a button or select a menu item tostart an element manager and work with a specific device.

There are three levels of launch-in-context ability:

Simple launchThis level exists in TotalStorage Productivity Center 3.3.2. Tivoli StorageProductivity Center discovers basic information about the device and themanagement of the device.

Launch with parametersYou can specify additional parameters in the URL or command-lineinterface when starting an application. When the parameters are passed,


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you can navigate to a particular panel or state of the application that wasstarted. You can also identify objects to operate on and possibly providevalues to use in the operation.

Launch with single sign-onYou can enhance the launch-in-context feature to include single sign-on.Single sign-on is an authentication process that lets you enter one user IDand password to access multiple applications. Single sign-on integrateswith the launch-in-context feature so that you can move from oneapplication to a specific location in a second application. An externalapplication can use single sign-on to authenticate with the same userrepository as Tivoli Storage Productivity Center. An example of such a userrepository is a directory that complies with the Lightweight DirectoryAccess Protocol (LDAP).

External applications that do not include the WebSphere Application Serverrequire the authentication service that is provided by Tivoli IntegratedPortal. For example, the element managers for the IBM System StorageDS8000 (the DS8000 Storage Manager) and the SAN Volume Controllerboth use the authentication service of Tivoli Integrated Portal to handlelaunch-in-context with single sign-on from the Tivoli Storage ProductivityCenter GUI.

The installation of Tivoli Integrated Portal is required to enable singlesign-on for Tivoli Storage Productivity Center. Single sign-on lets youaccess:v Tivoli Storage Productivity Center and Tivoli Storage Productivity Center

for Replication from the Tivoli Integrated Portal GUIv Tivoli Storage Productivity Center for Replication from the Tivoli Storage

Productivity Center GUIv External applications, such as element managers from the Tivoli Storage

Productivity Center GUI

The single sign-on feature requires a centralized user and group repository,such as an LDAP-compliant directory, that all participating applicationscan access. Also, Tivoli Storage Productivity Center uses Lightweight ThirdParty Authentication (LTPA) tokens to pass the user information betweenapplications. To use LTPA tokens for single sign-on, each participatingapplication must possess the same set of keys to encode and decode theuser information contained in the token. As an additional security feature,the LTPA tokens expire after a determined amount of time. When thetokens expire, you must reenter your user ID and password information.

If you select operating system authentication, the use of the single sign-onfeature is limited. Operating system authentication does not use singlesign-on for element managers, even when the element manager is installedon the same server as Tivoli Storage Productivity Center. For moreinformation about authentication, go to the IBM System StorageProductivity Center Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and search for single sign-on.

Collect data from devices by using Tivoli Storage ProductivityCenter

IBM Tivoli Storage Productivity Center Basic Edition uses agents to gather datafrom devices and to create reports about the storage resources in your




environment. The type of agent that Tivoli Storage Productivity Center uses isspecific to the type of device that it monitors. The agents are:

Storage Management Initiative Specification (SMI-S) providers

SMI-S providers or Common Information Model (CIM) agents are providedby the vendor of the storage device, fabric switch, or tape library. Forstorage devices, they are needed for storage asset information,provisioning, and alerting. The CIM agents are also used for certain switchmodels to collect topology information, port state information, zoninginformation, zone control, and alerting. For tape libraries, they are used forasset and inventory information.

Each vendor of a storage device, fabric switch, or tape library suppliesunique CIM agent code for its family of devices. This CIM agent codeimplements an SMI-S provider to communicate between Tivoli StorageProductivity Center and the managed devices. After you install andconfigure a CIM agent for the storage device, fabric switch, or tape librarythat you want to monitor, you must configure Tivoli Storage ProductivityCenter to communicate with it.

When setting up your CIM agents for managing devices, read the CIMagent documentation first. The documentation provides guidelines for howmany devices the CIM agent can manage. If the CIM agent documentationdoes not include such guidelines, limit three systems per CIM agent.

Tip: CIM agents are no longer required by Tivoli Storage ProductivityCenter to communicate with IBM System Storage DS8000 and IBM SystemStorage SAN Volume Controller. Instead, Tivoli Storage Productivity Centeruses the enterprise storage server network interface (ESSNI) tocommunicate with DS8000 servers. It uses the SAN Volume Controllercommand-line interface (CLI) to communicate with SAN VolumeController clusters. For IBM Storwize V7000, it uses the Storwize V7000CLI to communicate with Storwize V7000 clusters.

Storage Resource agentsStorage Resource agents collect information from computer systems (hostsystems) on which they are installed. The information is collected throughprobe jobs.

In Tivoli Storage Productivity Center 4.2, Storage Resource agents performthe data-collection functions that were previously performed by Dataagents and Fabric agents. You can no longer install Data agents and Fabricagents. (Out-of-band Fabric agents are still supported and their functionremains unchanged.) The Storage Resource agent probe is equivalent to theinformation that is collected by probes that use the Data or Fabric agent.

Tivoli Storage Productivity Center works with Storage Resource agents onMicrosoft Windows, AIX®, Linux, HP-UX, and Oracle Solaris operatingsystems. Storage Resource agents do not require the Agent Managerapplication. You can deploy them to other servers by using the TivoliStorage Productivity Center GUI.

For storage devices that are monitored by Storage Resource agents, youcannot change zone configuration. You also cannot receive reportinformation about host bus adapters (HBAs), fabric topology, or zoning forfabrics that are connected to a server that runs the Linux operating systemon pSeries® or zSeries® hardware. These limitations also apply to StorageResource agents on all guest operating systems for VMware configurations.


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The Data agents, Fabric agents, and Agent Manager are supported in TivoliStorage Productivity Center Release 4.2, but no new function is added tothese components. The Data agents and Fabric agents are supported byReleases 3.3.2, 4.0, 4.1.0, and 4.1.1, and can communicate with Release 4.2.

Most of the information about Tivoli Common Agent Services has beenremoved from the documentation for Tivoli Storage Productivity Center.However, this information is still available in the Tivoli StorageProductivity Center 4.1.1 Information Center. To view the information, goto http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Inthe left navigation panel, click Previous Versions -> Version 4.1.1.

For additional information about Storage Resource agents, go to the IBMSystem Storage Productivity Center Information Center athttp://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp andsearch for Deployment considerations for Storage Resource agents. To viewsample reports, search for Accessing reports about storage resources.

Out-of-band agentsThe out-of-band agents collect topology information from fabric switchesthrough the Internet Protocol (IP) network by using Simple NetworkManagement Protocol (SNMP) queries to the switches. A best practice isfor Tivoli Storage Productivity Center to communicate with the out-of-bandagent (SNMP agent) on each switch in each SAN fabric that it manages.

The type of device that you want Tivoli Storage Productivity Center to monitordetermines the method of collecting data. Table 3 shows the ways that TivoliStorage Productivity Center collects data from devices that are managed by SystemStorage Productivity Center.

Table 3. Methods by which Tivoli Storage Productivity Center Basic Edition collectsdata. The method varies, depending on the type of device that the SSPC manages.

Type of device managed by SSPC Method of collecting data from device

IBM System Storage DS8000 Enterprise storage server network interface(ESSNI)

IBM System Storage SAN Volume Controller SAN Volume Controller command-lineinterface (CLI)

IBM Storwize V7000 Storwize V7000 command-line interface(CLI)

IBM System Storage DS3000 CIM agent (see Note)



Computer (host) systems Storage Resource agent

Fabrics and switches Storage Resource agent or Fabric agent

Note: As specified by the Storage Management Initiative Specification (SMI-S), CIM agentsuse the Service Location Protocol (SLP) to discover devices.

SSPC is preinstalled with IBM Tivoli Storage Productivity Center Basic Edition.Greater functionality is available when you upgrade to other Tivoli StorageProductivity Center packages. To understand the functions that Basic Edition offersand to learn about the different packages, go to the IBM Tivoli StorageProductivity Center Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and search for IBM System Storage ProductivityCenter packages.


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Monitor devices by using Tivoli Storage Productivity Center

IBM Tivoli Storage Productivity Center provides a set of policy-driven automatedtools for managing storage capacity, availability, events, and assets in yourenterprise environment. It offers storage management from the host andapplication to the target storage device. It also provides configuration andmanagement of disk and tape devices, SAN fabric management and configuration,and capacity monitoring.

Tivoli Storage Productivity Center can help you identify, evaluate, control, andpredict your enterprise storage management assets. Because it is policy-based, itcan detect potential problems and automatically make adjustments based on thepolicies and actions that you define. For example, it can notify you when yoursystem is running out of disk space or warn you of impending storage hardwarefailure. By alerting you to issues related to your stored data, it enables you toprevent unnecessary system and application downtime.

Tivoli Storage Productivity Center 4.2 and later includes a Job Management panelin its navigation tree from which you can view and manage the schedules, runs,and jobs for the storage devices that Tivoli Storage Productivity Center monitors. Aschedule is a definition of a monitoring task that collects data about storageresources. Monitoring tasks include scans, probes, pings, quotas, and discovery. Forexample, you might define a probe schedule to collect data about storage devices,and define a scan schedule to collect file-level information about servers. A run is asingle invocation of a schedule, and a job is a unit of work within a run for aschedule. One run might include multiple jobs; for example, a device probeschedule that creates one job for each device for which it collects data.

By using the Job Management panel, you can:v View information about all schedules, runs, and jobs in one central location. In

Tivoli Storage Productivity Center 4.2 and earlier, this information was availableonly through nodes under each schedule type in the Tivoli Storage ProductivityCenter navigation tree.

v Identify all schedules that include a particular storage device.v Identify all schedules, runs, and jobs that encounter problems during operation.v Ensure that a storage device is fully monitored by Tivoli Storage Productivity

Center.v Edit, rename, delete, and run schedules. You must be logged on as the user who

created a schedule to perform some of these actions.

The Job Management panel includes a Job Management - Recommendationswindow. Messages in the window indicate actions that you can take to more fullyuse IBM Tivoli Storage Productivity Center to monitor your devices.

To learn more, go to the Tivoli Storage Productivity Center Information Center athttp://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Search forManaging schedules, jobs, and runs and Job Management - Recommendations.

Analyze storage resources with reports from Tivoli StorageProductivity Center

IBM Tivoli Storage Productivity Center provides over 300 reports that you can useto analyze and manage your storage resources.

Reports from Tivoli Storage Productivity Center answer such questions as:



v What hardware is currently used in our organization?v How much storage space are we using?v How much unused or unallocated storage space do we have?v How much file system space is being consumed, and how is that space related

to external or internal storage (without counting shared space multiple times)?v What is the total disk capacity and available disk space for each of the storage

systems in my environment?v What is the storage capacity of the components within a storage system,

including disks, volumes, storage pools, array sites, disk groups, and ranks?v What is the total amount of storage system volume space or virtual storage

space that is identified as the back-end disk space on a monitored storagesystem virtualizer (for example, IBM System Storage SAN Volume Controller)?

v What devices are managed by the CIM agents that act as data sources for TivoliStorage Productivity Center?

With reports from Tivoli Storage Productivity Center, you can view informationabout the computers, storage subsystems, switches, clusters, disks, file systems,hypervisors, users, and servers that run Tivoli Storage Productivity Center in yourenvironment. Tivoli Storage Productivity Center constructs the reports from thedata that it accumulates during data-collection jobs. It then stores the data in itsdatabase repository. You can view reports that are predefined by Tivoli StorageProductivity Center, or you can create your own user-defined reports, tables ofdata, and graphical charts to assess information that is collected by the monitoringand quota jobs. From the reports, you can derive a detailed look or a high-leveloverview of your storage resources.

For information about reports for storage resources, go to the IBM Tivoli StorageProductivity Center Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and search for Accessing reports about storageresources.

SSPC manages System Storage DS8000The graphical user interface (GUI) of IBM System Storage DS8000 Storage Manageris accessible from IBM System Storage Productivity Center (SSPC) through the IBMTivoli Storage Productivity Center GUI.

Tivoli Storage Productivity Center provides a Configure Devices wizard so thatyou can configure SSPC for DS8000 servers. The wizard includes a DS8000 elementmanager page, from which you can add and manage multiple DS8000 elementmanagers. With the DS8000 element manager page, you can:v Access the IBM DS8000 Storage Manager interface that is embedded in the

DS8000 Hardware Management Console (HMC)v Use the IBM DS8000 Storage Manager interface to configure and administer its

associated IBM DS8000 storage arrays.

The HMC is the console located inside the DS8000 storage system. Starting withRelease 2, the DS8000 includes the CIM agent, the Enterprise Storage ServerNetwork Interface Server, and the client, as well as the disk drives. The HMC usesIBM WebSphere software products to display web pages to:v The web browser that is embedded in the Tivoli Storage Productivity Center

GUIv A browser directly on the HMC




Tivoli Storage Productivity Center 4.2 and later no longer uses the CIM agent tocommunicate with DS8000. Instead, it uses the enterprise storage server networkinterface (ESSNI) on the DS8000 server. ESSNI is required for Tivoli StorageProductivity Center to collect storage-asset information from DS8000, and toprovide provisioning and alerting.

SSPC manages System Storage SAN Volume ControllerThe IBM System Storage SAN Volume Controller combines software and hardwareinto an appliance that uses symmetric virtualization, which creates a pool ofmanaged disks (MDisks) from the attached storage systems. Those storage systemsare then mapped to a set of virtual disks (VDisks) for use by attached hostsystems. System administrators can view and access a common pool of storage onthe SAN.

With IBM System Storage Productivity Center (SSPC) Version 1.5 and later, theSAN Volume Controller management GUI (formerly known as the SAN VolumeController console) is no longer preinstalled on the SSPC server. To use the SANVolume Controller 6.1 management GUI, you can access it in one of two ways:v Start the management GUI from the web browser on the SSPC desktop by

typing http://IP_address/login, where IP_address is the IP address of yourSAN Volume Controller cluster.

v After you configure SSPC for SAN Volume Controller, start the managementGUI as an element manager through IBM Tivoli Storage Productivity Center. Forinstructions, go to the IBM Tivoli Storage Productivity Center InformationCenter at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp andsearch for Configuring SSPC for SAN Volume Controller.

To use the management GUI for SAN Volume Controller 5.1.0 or earlier, go to theIBM System Storage SAN Volume Controller Information Center athttp://publib.boulder.ibm.com/infocenter/svcic/v3r1m0/index.jsp. Search forInstalling or upgrading the SAN Volume Controller software.

For SAN Volume Controller 5.1.0 and later, the Common Information Model (CIM)agent is not installed on the SSPC server. Instead, the CIM agent has moved fromthe SSPC server and is now embedded in the SAN Volume Controller cluster. If itis necessary to manage an older level of the SAN Volume Controller, install thecorresponding CIM agent on the SSPC server.

When you configure SAN Volume Controller to IBM Tivoli Storage ProductivityCenter, you must supply a private Secure Shell (SSH) key file in OpenSSH formator PuTTY (.ppk) format that is not protected by a password. You can convert aPuTTY .ppk key that is protected by a password to OpenSSH key format by usingthe PuTTYgen utility. With SSPC Version 1.5, the PuTTY utility is no longerpreinstalled. Instead, you can convert the key to OpenSSH key format using adevice configuration wizard. See the IBM Tivoli Storage Productivity CenterInformation Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and search for Adding a SAN Volume Controller or Storwize V7000 cluster byusing the Configure Devices wizard.

The SAN Volume Controller software performs the following functions for the hostsystems that attach to SAN Volume Controller over the SAN:v Creates a single pool of storagev Provides logical unit virtualizationv Manages logical volumes


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v Mirrors logical volumes

The SAN Volume Controller also provides the following features:v Large cachev Copy Services

– FlashCopy (point-in-time copy)– Metro Mirror (synchronous copy)– Global Mirror (asynchronous copy)– Data migration

v Space management– Mapping that is based on performance of the characteristics that you want– Service quality metering– Space-efficient logical volumes (thin provisioning)

The SAN Volume Controller hardware consists of a SAN Volume Controller nodethat is an individual server in a SAN Volume Controller cluster.

The nodes are always installed in pairs, with a minimum of one and a maximumof four pairs of nodes constituting a cluster. Each pair of nodes is known as an I/Ogroup. All I/O operations that are managed by the nodes in an I/O group arecached on both nodes. I/O groups take the storage that is presented to the SAN asMDisks by the storage systems and translates the storage into logical disks, knownas VDisks, that are used by applications on the hosts. A node resides in only oneI/O group and provides access to the VDisks in that I/O group. As a host for theSAN Volume Controller graphical user interface (GUI), one SSPC is required forevery four SAN Volume Controller clusters.

With SAN Volume Controller, you can work with virtual disk copies, so that whenthe SAN Volume Controller is probed by Tivoli Storage Productivity Center, allvirtual disks have underlying logical volumes representing the virtual disk.

SSPC manages Storwize V7000IBM Storwize V7000 is a storage system that uses a technology known as redundantarray of independent disks (RAID). You can use Storwize V7000 as a traditional RAIDstorage system or to virtualize other storage systems.

The Storwize V7000 software performs the following functions for the host systemsthat are attached to Storwize V7000 hardware:v Creates a single pool of storagev Virtualizes logical unitsv Manages logical volumesv Mirrors logical volumes

The software also provides these functions:v Large scalable cachev Copy services, which include:

– IBM FlashCopy (point-in-time copy), including thin-provisioned FlashCopy tomake multiple targets affordable

– Metro Mirror (synchronous copy)– Global Mirror (asynchronous copy)


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– Data migrationv Space management, which includes:

– IBM System Storage Easy Tier to migrate the most frequently used data tohigher performing storage

– Metering of service quality when combined with IBM Tivoli StorageProductivity Center

– Thin-provisioned logical volumes

Storwize V7000 includes IBM System Storage Easy Tier, a function that responds tothe presence of solid-state drives (SSDs) in a storage pool that also containshard-disk drives (HDDs). The system automatically and nondisruptively movesfrequently accessed data from HDD MDisks to SSD MDisks, thus placing suchdata in a faster tier of storage.

Easy Tier eliminates manual intervention when assigning highly active data onvolumes to faster-responding storage. In this dynamically tiered environment, datamovement is seamless to the host application, regardless of the storage tier inwhich the data resides. Manual controls exist so that you can change the defaultbehavior, for example, such as turning off Easy Tier on storage pools that haveboth types of MDisks.

IBM Tivoli Storage Productivity Center provides basic support for Easy Tier,including discovery, probes, performance monitoring, Storage Optimizer, and SANPlanner. Tivoli Storage Productivity Center reports and topology views alsoprovide information about the tier, tier capacity, and tier-free capacity for StorwizeV7000.

The Storwize V7000 storage system consists of the following set of driveenclosures:

Control enclosuresControl enclosures contain disk drives and two node canisters. The two nodeswithin the canisters make an input and output (I/O) group that is attachedto the storage area network (SAN) fabric. A single pair of nodes isresponsible for serving I/O on a given volume. Because a volume is servedby two nodes, there is no loss of availability if one node fails or is takenoffline.

Expansion enclosuresExpansion enclosures contain drives and are attached to control enclosures.Expansion canisters include the serial-attached SCSI (SAS) interfacehardware that enables the node hardware to use the drives of theexpansion enclosures.

When you use Storwize V7000 as a traditional RAID storage system, hosts sendI/O to volumes that are created from arrays of internal drives. When you useStorwize V7000 to virtualize other storage systems, hosts send I/O to volumes, butfor some volumes, the I/O is sent to managed disks on other RAID storagesystems. For other volumes, the I/O uses internal arrays.

Storwize V7000 supports regular and solid-state drives (SSDs). A Storwize V7000system without internal drives can also be used as a storage virtualization solution.

The Common Information Model (CIM) agent for Storwize V7000 serves as aconfiguration interface for the product. The CIM agent consists of the followingmain components:


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v CIM object manager (CIMOM)v Service Location Protocol (SLP) agentv Storwize V7000 provider

You can start the graphical user interface (GUI) of the Storwize V7000 storagesystem from the web browser on the IBM System Storage Productivity Center(SSPC) desktop. Type http://IP_address/login, where IP_address is the IP addressof your Storwize V7000 cluster.

SSPC manages DS3000, DS4000, and DS5000You can optionally install the IBM System Storage DS Storage Manager userinterface on the IBM System Storage Productivity Center (SSPC) server or on aremote server so that you can manage the IBM System Storage DS3000, IBMSystem Storage DS4000, or IBM System Storage DS5000 from a single console.

The DS4000 series of storage servers use Redundant Array of Independent Disks(RAID) technology. RAID technology is used to protect the user data from diskdrive failures. DS4000 storage servers contain Fibre Channel (FC) interfaces toconnect both the host systems and disk drive enclosures.

The storage servers in the DS4000 series provide high system availability throughthe use of hot-swappable and redundant components. This capability is crucialwhen the storage server is placed in high-end customer environments such asserver consolidation on storage area networks (SANs).

The DS Storage Manager software is used to configure, manage, and troubleshootthe DS4000 or DS5000 storage servers. With DS Storage Manager, you can:v Configure RAID arrays and logical drivesv Assign logical drives to hostsv Replace and rebuild failed disk drivesv Expand the size of the arrays and logical drivesv Convert from one RAID level to another

The DS Storage Manager also offers troubleshooting and management tasks suchas:v Checking the status of the storage server componentsv Updating the firmware of the RAID controllersv Managing the storage server

After you add and discover a DS CIM agent, you can start the DS StorageManager from the user interface of the Tivoli Storage Productivity Center. You canstart the Storage Manager from the topology viewer, Alert Log, or Disk Manager.

Also with DS Storage Manager, you can use advanced features of IBM TivoliStorage Productivity Center for Replication, such as FlashCopy, Volume Copy, andEnhanced Remote Mirroring.

To use Tivoli Storage Productivity Center to view reports and topology from theDS3000, DS4000, or DS5000, you must first install the appropriate SMI-S Provider(CIM agent) for the storage system (on a separate server; not on the SSPC server).To determine the appropriate SMI-S Provider for the storage system, go tohttp://www.ibm.com/support/docview.wss?rs=40&context=SSBSEX


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http://www.ibm.com/support/docview.wss?rs=40&context=SSBSEX&context=SSMN28&context=SSMMUP&context=SS8JB5&context=SS8JFM&q1=support+matrix&uid=swg21386446&loc=en_US&cs=utf-8&lang=en

&context=SSMN28&context=SSMMUP&context=SS8JB5&context=SS8JFM&q1=support+matrix&uid=swg21386446&loc=en_US&cs=utf-8&lang=en and clickthe link for Tivoli Storage Productivity Center 4.2. For information about SMI-SProviders, contact LSI at http://www.lsi.com/storage_home?products_home/external_raid/management_software/smis_provider/index.html.

When you configure SSPC for the DS3000, DS4000, or DS5000 server, it is no longernecessary to install Java. Instead, IBM Java Version 6 comes preinstalled on theSSPC server.

SSPC is installed with DS CIM agent management commandsThe DS CIM agent management commands (DSCIMCLI) are installed on theSystem Storage Productivity Center (SSPC).

The DSCIMCLI can manage the Common Information Model (CIM) agents for IBMSystem Storage DS6000 and IBM TotalStorage Enterprise Storage Server (ESS).

For information about the CIM agent management commands, see DS OpenApplication Programming Interface Reference. To obtain this publication, go tohttp://www-947.ibm.com/support/entry/portal/Troubleshooting/Hardware/System_Storage/Storage_software/Other_software_products/CIM_Agent_for_DS_Open_(API)/. In the Choose your task pane, clickDocumentation. From the Product documentation pane, click Documentation, andscroll to locate the correct document for your CIM agent.

For IBM System Storage DS8000, use the following DS CIM agents for the specifiedreleases:v DS CIM agent 5.4.1 for DS8000 R4.1v DS CIM agent 5.4.2 for DS8000 R4.2v DS CIM agent 5.4.3 for DS8000 R4.3 and R5.xv DS CIM agent 5.5 for DS8000 R6

In IBM Tivoli Storage Productivity Center 4.2, the enterprise storage servernetwork interface (ESSNI) replaces the CIM agent as the interface for Tivoli StorageProductivity Center to communicate with the DS8000 server.

SSPC offers continuous availability and disaster recovery throughTivoli Storage Productivity Center for Replication

You can use IBM Tivoli Storage Productivity Center for Replication to obtaincontinuous availability and disaster recovery solutions by using point-in-time andcontinuous data replication.

Tivoli Storage Productivity Center for Replication offers several methods of datareplication. FlashCopy data replication comes with the license for IBM TivoliStorage Productivity Center Basic Edition, which is preinstalled on IBM SystemStorage Productivity Center. FlashCopy uses point-in-time replication. Table 19 onpage 41 shows the types of data replication that are offered by Tivoli StorageProductivity Center for Replication.

To obtain greater functionality than FlashCopy replication, you can purchase andaccept the license for IBM Tivoli Storage Productivity Center for Replication TwoSite Business Continuity, IBM Tivoli Storage Productivity Center for Replication


http://www.ibm.com/support/docview.wss?rs=40&context=SSBSEX&context=SSMN28&context=SSMMUP&context=SS8JB5&context=SS8JFM&q1=support+matrix&uid=swg21386446&loc=en_US&cs=utf-8&lang=en

http://www.lsi.com/storage_home?products_home/external_raid/management_software/smis_provider/index.html

http://www.lsi.com/storage_home?products_home/external_raid/management_software/smis_provider/index.html

http://www-947.ibm.com/support/entry/portal/Troubleshooting/Hardware/System_Storage/Storage_software/Other_software_products/CIM_Agent_for_DS_Open_(API)/



Three Site Business Continuity, or the try-and-buy version of Tivoli StorageProductivity Center for Replication Two Site Business Continuity. For a descriptionof each license, see Table 4.

Table 4. Licenses offered by Tivoli Storage Productivity Center for Replication

License(see Note) Includes Description

IBM Tivoli Storage ProductivityCenter Basic Edition, which ispreinstalled on IBM System StorageProductivity Center

FlashCopy sessions FlashCopy replication creates apoint-in-time copy in which thetarget volume contains a copy of thedata that was on the source volumewhen the FlashCopy was established.

Two Site Business Continuity Includes:

v Everything in the license for TivoliStorage Productivity Center BasicEdition

v All Metro Mirror and GlobalMirror session types

v High-availability functions

The Two Site Business Continuitylicense provides continuousavailability and disaster recoverysolutions by using point-in-timereplication (which includesFlashCopy), and continuousreplication (which includes MetroMirror, Global Mirror, and MetroGlobal Mirror). With the Two SiteBusiness Continuity license, you canuse failover or failback sessions toensure that your data exists on bothof your sites. You can also reverse thedirection of the data flow in thesession, making your secondary siteyour primary site, if necessary.

Three Site Business Continuity Includes:

v Everything in the license for TivoliStorage Productivity Center BasicEdition

v Everything in the license for TwoSite Business Continuity

v Metro Global Mirror session types

The Three Site Business Continuitylicense is an optional feature thatprovides you with all the capabilitiesof the Two Site Business Continuitylicense. It also gives you the ability toperform a Metro Global Mirror copyoperation (with failover or failbacksessions) to secondary and tertiarysites.

60-day try-and-buy version of theTwo Site Business Continuity license

Includes the same functions as thelicensed product

Known as try and buy, this version isavailable if you have System StorageProductivity Center and TivoliStorage Productivity Center forReplication preinstalled in yourenvironment. It is limited to 10customers at one time. Forinformation about try and buy, go tothe IBM Tivoli Storage ProductivityCenter for Replication InformationCenter at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and searchfor evaluating the (try and buy) product.

Note: To use FlashCopy, DS8000 users must purchase a hardware feature code. The type of feature code required isbased on terabyte usage. For information, contact your IBM software marketing representative.





Overview of installing and configuring SSPCThe basic steps for setting up IBM System Storage Productivity Center (SSPC)consist of configuring the Windows operating system, testing the networkconnection, and configuring SSPC for the devices that you want it to manage.

Figure 3 illustrates the steps that the IBM service representative and you mustperform to install and configure System Storage Productivity Center.

Figure 3. Overview of installing and configuring System Storage Productivity Center


Chapter 2. System Storage Productivity Center options

IBM System Storage Productivity Center (SSPC) offers several different programoptions, depending on the functions you want. This topic provides informationabout those options.

The following software components are preinstalled on the SSPC 2805-MC5 server:v The English version of Microsoft Windows Server 2008 R2 Standard operating

system for 64-bit processorsv IBM DB2 Enterprise Server Edition 9.7v IBM Tivoli Storage Productivity Center 4.2.1v IBM Tivoli Storage Productivity Center for Replication 4.2.1v IBM DS CIM agent management commands (DSCIMCLI) 5.5

When you start the SSPC server, the system prompts you for the acceptance of theWindows License Agreement and for the license key.

You can optionally install these programs:

Upgrades for Tivoli Storage Productivity CenterSeveral different commercially available packages of Tivoli StorageProductivity Center provide additional functionality beyond IBM TivoliStorage Productivity Center Basic Edition. IBM Tivoli Storage ProductivityCenter for Disk allows you to monitor storage systems for performance.IBM Tivoli Storage Productivity Center for Data allows you to collect andmonitor file systems and databases. For devices that are attached to astorage area network (SAN), IBM Tivoli Storage Productivity Center forDisk Midrange Edition offers management and performance monitoringfrom a single console. In particular, this package monitors performance ofthe IBM System Storage DS3000, IBM System Storage DS4000, or IBMSystem Storage DS5000. IBM Tivoli Storage Productivity Center StandardEdition Standard Edition is a bundle that includes all other packages, alongwith SAN planning tools that use information collected from the TivoliStorage Productivity Center components. A complete overview of the TivoliStorage Productivity Center suite of products is available athttp://www.ibm.com/systems/storage/software/center/products.html.For instructions about upgrading Tivoli Storage Productivity Center, go tothe IBM System Storage Productivity Center Information Center athttp://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp andsearch for Upgrading Tivoli Storage Productivity Center.

Upgrades for Tivoli Storage Productivity Center for ReplicationTivoli Storage Productivity Center Basic Edition provides basicpoint-in-time data replication through its FlashCopy sessions. You canupgrade to continuous data replication offered by Tivoli StorageProductivity Center for Replication Two Site Business Continuity or to thehigh-availability disaster-recovery solution offered by Tivoli StorageProductivity Center for Replication Three Site Business Continuity. Forinstructions about upgrading, go to the IBM System Storage ProductivityCenter Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and search for Upgrading to the Two Site or ThreeSite Business Continuity license.


http://www.ibm.com/systems/storage/software/center/products.html




DS CLI commandsYou can install the DS CLI commands on the System Storage ProductivityCenter server. (Do not confuse these commands with the DS CIM agentcommands: DSCIMCLI.) For information about installing DS CLIcommands, see http://publib.boulder.ibm.com/infocenter/dsichelp/ds8000ic/index.jsp. Click Command-line interface > Installing the DSCLI.

DS3000, DS4000, or DS5000 Storage Manager user interfaceYou can install the DS3000, DS4000, or DS5000 Storage Manager userinterface on the SSPC server. For information about installing the userinterface, go to the IBM System Storage Productivity Center InformationCenter at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and search for Configuring SSPC for DS3000, DS4000, and DS5000.

Antivirus softwareAs a best practice, install a backup and antivirus solution on the SSPC inaddition to maintaining the operating system with regular patches. Do notinstall software other than the base SSPC installation, backup, andantivirus software.






Chapter 3. Hardware components

The SSPC consists of an IBM System x® server running the Microsoft WindowsServer 2008 R2 Standard operating system. This topic describes the standard SSPCserver configuration.

The SSPC 2805-MC5 server is a rack-model server with the followingcharacteristics:v One Intel Xeon quad-core processor, with a speed of 2.53 GHz, a cache of 8 MB,

and power consumption of 80 Wv 8 GB of RAM (two registered-memory, dual in-line memory modules (RDIMMs)

of double-data-rate three (DDR3) memory, with a data rate of 1333 MHz)v Two 2.5-inch, hot-swap serial-attached SCSI (SAS), 300-GB hard-disk drives, each

with a speed of 10 Kv One Broadcom 6708 Ethernet cardv One CD or DVD bay with read capabilityv Two PCI riser slots:

– Slot 1 is for PCI Express Gen2 x16 low-profile cards– Slot 2 is for PCI Express Gen2 x16 half-length, full-height cards

Optionally, you can add a keyboard video mouse console (KVM), or a redundantpower supply.

The SSPC 2805-MC5 server can support four 2.5-inch hot-swap serial-attached SCSI(SAS) hard-disk drives.

Note: You can create a server that is equivalent to the SSPC by installing the SSPCsoftware on any supported server. However, the hardware support included withthe SSPC is available only if the software is installed on a 2805-MC5 server. Formore information, go to the IBM System Storage Productivity Center InformationCenter at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp andsearch for Installing System Storage Productivity Center components.

For additional information, see the IBM System x3550 M3 Type 7944 Installation andUser's Guide. This publication is available on the IBM System Storage ProductivityCenter Documentation CD, which comes with the SSPC server.

Planning for hardware installationThe SSPC server is installed by an IBM service representative. Before the IBMservice representative can set up your IBM System Storage Productivity Centerhardware, you must verify that the prerequisite conditions for installation are met.1. Verify that the IBM service representative has checked Authorized Problem

Analysis Reports (APARs) and Flashes on the SSPC Support web page forinformation about changes to documentation and known product issues. Accessthe SSPC Support website at http://www.ibm.com/support/entry/portal/Overview/Hardware/System_Storage/Storage_software/Storage_infrastructure_management/System_Storage_Productivity_Center_(SSPC)/. Go to Flashes & alerts, and clickthe appropriate Flash.


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2. Ensure that your physical site meets the environmental requirements for theSSPC. See “Features and specifications” on page 21 for more information.

3. Verify that you have adequate rack space for the hardware. The SSPC serverrequires at least one Electrical Industries Association (EIA) unit (1 U) ofavailable rack space.

Note: Select a rack location that allows for future expansion of existinghardware components.

4. Fill out Appendix A, “Planning work sheet,” on page 37. Complete this worksheet before the IBM service representative arrives to install the hardware. TheIBM service representative needs the information in this work sheet to performthe installation procedure.

5. If you plan to use the SSPC to manage previously installed IBM System StorageDS8000 devices earlier than Release 4, verify that the CIM Object Manager(CIMOM) located on each DS8000 Hardware Management Console (HMC) isturned on. For instructions, see the documentation that comes with your IBMSystem Storage DS8000.For DS8000 devices later than Release 4, the CIMOM is not required; instead,Tivoli Storage Productivity Center uses the enterprise storage server networkinterface (ESSNI) to communicate with the DS8000 server.

6. If a previously installed DS8000 device is using the DS8000 Release 2 HMC,upgrade HMC to Release 4 or later.

7. If you plan to use the SSPC to manage SAN Volume Controller nodes, ensurethat the SSPC server is near the SAN Volume Controller nodes. The SSPCserver must be located no more than 50 feet away from the SAN VolumeController nodes.

8. SSPC requires a USB keyboard and mouse, and a video display. You canprovide these items, or you can order the keyboard video mouse (KVM)package along with SSPC.

During the hardware installation process, an IBM service representative performsthe following tasks:1. Unpack and rack mount the SSPC server.2. Start the SSPC server.3. Configure the IP address of the SSPC server.4. Connect the SSPC server to your network.5. Verify that the SSPC server can contact the DS3000, DS4000, DS5000, DS8000,

and SAN Volume Controller devices.

Hardware installation instructions are provided for the IBM service representativein Read This First: Installing the IBM System Storage Productivity Center, which comeswith the server. You can also obtain this document from the IBM System StorageProductivity Center Information Center. Go to http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and search for Printable documentation.

Maintenance responsibilitiesResponsibility for updating and maintaining hardware and software for the SSPC,as well as other tasks, is divided between you and your IBM service representative.v You are responsible for maintaining and upgrading the following applications on

the SSPC server:– Microsoft Windows operating system


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– IBM DB2 Enterprise Server Edition 9.7– IBM Tivoli Storage Productivity Center and IBM Tivoli Storage Productivity

Center for Replication– IBM System Storage SAN Volume Controller– Agents (if installed)– DS CIM agent management commands (DSCIMCLI) utility (if applicable)– DS3000, DS4000, and DS5000 (if applicable)– Any other applications, such as antivirus software

v You are responsible for backing up and recovering the SSPC system. Forinformation, see the topics about upgrading applications or backing up andrecovering the SSPC system in the IBM System Storage Productivity CenterInformation Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp.

v The IBM service representative is responsible for the following tasks:– Installing the initial SSPC hardware– Upgrading the SSPC hardware– Installing ordered feature codes and Miscellaneous Equipment Specification

(MES)

Features and specificationsBefore an IBM service representative can install the IBM System StorageProductivity Center (SSPC), you must prepare the physical environment. Thisincludes verifying that there is adequate space available, and that requirements forpower and environmental conditions are met.

Table 5 on page 22 describes the physical characteristics and environmentalrequirements for the SSPC 2805-MC5 server.

Chapter 3. Hardware components 21



Table 5. Features and specifications for the IBM System Storage Productivity Center 2805-MC5 server

Processor:v Intel Xeon processor (preinstalled)v Type: Quad-core (four cores per microprocessor, with 8 MB

shared among cores)v Speed: 2.53 GHzv Cache: 8 MBv Power consumption: 80W (see Note 1)

Memory:v Quantity of 2, each with 4 GBv Type: Two registered-memory, dual in-line memory modules

(RDIMMs) of double-data-rate three (DDR3) memoryv Data rate: 1333 MHz

Hard-disk drives:v Two 2.5-inch hot-swap serial-attached SCSI (SAS), 300 GB

hard-disk drives, each with a speed of 10 Kv Two 2.5-inch expansion bays for hot-swap, serial-attached

SCSI (SAS) hard-disk drives

PCI expansion slots:

Includes two PCI riser slots:v Slot 1 uses PCI Express Gen2 x16 low-profile cardsv Slot 2 uses PCI Express Gen2 x16 half-length, full-height cards

CD or DVD drive:

One read drive for CD or DVD

Power supply:v One standard power supplyv For redundancy support, a maximum of two 675-watt ac (110

or 220 V ac auto-sensing) hot-swap power supplies

Hot-swap fans:

Six dual-motor hot-swap fans

Size:v Height: 43 mm (1.69 in., 1U)v Depth: 711 mm (28 in.)v Width: 440 mm (17.3 in.)v Maximum weight: 15.9 kg (35.1 lb) when fully configured

Integrated functions:

Broadcom 6708 Ethernet card

Acoustical noise emissions: (See Note)v Sound power, idling: 6.1 bels maximumv Sound power, operating: 6.1 bels maximum

Environment:

v Air temperature:– Server on: 10°C to 35°C (50.0°F to 95.0°F); altitude: 0 to

914.4 m (3000 ft); decrease system temperature by 0.75°Cfor every 1000-foot increase in altitude

– Server off: -40°C to 60°C (-40°F to 140°F)

v Humidity:– Server on: 20% to 80%; maximum dew point: 21°C;

maximum rate of change: 5°C per hour– Server off: 8% to 80%; maximum dew point: 27°C

Heat output:

Approximate heat output:v Minimum configuration: 662 Btu per hour (194 watts)v Maximum configuration: 2302 Btu per hour (675 watts)

Electrical input:v Sine-wave input (47 to 63 Hz) requiredv Input voltage, low range:

– Minimum: 100 V ac– Maximum: 127 V ac

v Input voltage, high range:– Minimum: 200 V ac– Maximum: 240 V ac

v Input kilovolt-amperes (kVA), approximately:– Minimum: 0.194 kVA– Maximum: 0.700 kVA

Note:

1. Power consumption and heat output vary depending on the number and type of optional features installed and thepower-management optional features in use.

2. The sound levels were measured in controlled acoustical environments according to the procedures specified by the AmericanNational Standards Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO 9296. Actual sound-pressurelevels in a given location might exceed the average values stated because of room reflections and other nearby noise sources.The noise emission level is stated in the declared (upper limit) sound-power level, in bels, for a random sample of system.


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Capacity limits for the SSPC server

Table 6 gives the capacity limits for the SSPC 2805-MC5. Design your SSPC serversso that none of the limits in Table 6 is exceeded.

For information about capacity limits for proxy CIM agents, see Table 7.

Table 6. Capacity limits for SSPC 2805-MC5

Characteristic Value

Maximum volumes 30000

Maximum subsystems 100

Maximum switches 100

Maximum switch ports 2500

Maximum copyset pairs (for Tivoli Storage ProductivityCenter for Replication)

10000

Maximum Storage Resource agents 1500

Capacity limits for CIM agents

IBM Tivoli Storage Productivity Center 4.2 no longer uses the CommonInformation Model (CIM) agent to collect data from IBM System Storage DS8000and IBM System Storage SAN Volume Controller. Instead, it uses the enterprisestorage server network interface (ESSNI) for DS8000 and the command-line (CLI)interface for SAN Volume Controller.

Other supported storage devices use proxy CIM agents. A proxy CIM agent is notembedded in the device hardware, but instead is located on another server. Table 7gives the capacity limits for proxy CIM agents for other supported devices.

Table 7. Capacity limits for proxy CIM agents

Storage Volumes Storage systems Agent server requirements

IBM System Storage DS6000IBM TotalStorage EnterpriseStorage Server

10000 10 v Intel, dual processor 3.2 GHz, 4 GB RAM

v System p®, dual p5, 4 GB RAM

IBM System Storage DS3000IBM System Storage DS4000IBM System Storage DS5000series

512 5 Intel, dual processor 3.2 GHz, 4 GB RAM


Power cords and receptaclesPower cords and receptacles for the IBM System Storage Productivity Center(SSPC) vary, depending on the country where the product is located.

To avoid electrical shock, a power cord with a grounded attachment plug has beenprovided. Use only properly grounded outlets.

Table 8 lists the power cord part number, feature code, the country or region where thepower cord can be used, and the standard reference for the plug. The last column in thetable contains an index number that you can match to a specific receptacle type in Figure 4on page 28.

All power cords use an appliance coupler that complies with the InternationalElectrotechnical Commission (IEC) Standard 320, Sheet C13.

If the power cord that you receive does not match your receptacle, contact a businesspartner or IBM sales representative.

Power cords used in the United States and Canada are listed by Underwriter's Laboratories(UL), are certified by the Canadian Standards Association (CSA), and comply with the plugstandards of the National Electrical Manufacturers Association (NEMA). For otherworldwide geographies, plug standards are listed in Table 8.

Table 8. Power Cords

Description, feature code(FC), and part number

(PN)

Plug standardreference

Country or region Index number in Figure 4 onpage 28

US, Canada

v 2.8 m, 125V

v FC 9800

v PN 39M5081

NEMA 5-15P Aruba, Bahamas, Barbados,Bermuda, Bolivia, Brazil,Canada, Cayman Islands,Colombia, Costa Rica,Curacao, DominicanRepublic, Ecuador, ElSalvador, Guatemala, Guyana,Haiti, Honduras, Jamaica,Japan, Liberia, Mexico,Netherlands Antilles,Nicaragua, Panama, Peru,Philippines, Saudi Arabia,South Korea, Suriname,Taiwan, Trinidad Tobago,Venezuela, USA

1

Chicago

v 1.8 m, 125 V

v FC 9986

v PN 39M5080

NEMA 5-15P USA 1


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Table 8. Power Cords (continued)


(PN)



US, Canada

v 2.8 m, 250 V

v FC 9833

v PN 39M5095

NEMA 6-15P Aruba, Bahamas, Barbados,Bermuda, Bolivia, Brazil,Canada, Cayman Islands,Costa Rica, Curacao,Dominican Republic, Ecuador,El Salvador, Guatemala,Guyana, Haiti, Honduras,Jamaica, Japan, Liberia,Netherlands Antilles,Nicaragua, Panama, Peru,Philippines, Suriname,Taiwan, Thailand, TrinidadTobago, Venezuela, USA

2

Australia

v 2.8 m, 250V

v FC 9831

v PN 39M5102

AS 3112

NZS 198

Argentina, Australia, China,Colombia, New Zealand,Papua New Guinea,Paraguay, Uruguay, WesternSamoa

3

France, Germany

v 2.8 m, 250V

v FC 9820

v PN 39M5123

CEE 7 - VII Afghanistan, Algeria,Andorra, Angola, Aruba,Austria, Belgium, Benin,Brazil, Bulgaria, BurkinaFaso, Burundi, Cameroon,Central African Republic,Chad, Congo-Brazzaville,Curacao, Czech Republic,Democratic Republic ofCongo, Denmark, Egypt,Finland, France, FrenchGuiana, Germany, Greece,Guinea, Hungary, Iceland,Indonesia, Iran, Ivory Coast,Jordan, Kenya, Korea,Lebanon, Luxembourg,Macau, Malagasy, Mali,Martinique, Mauritania,Mauritius, Monaco, Morocco,Mozambique, Netherlands,Netherlands Antilles, NewCaledonia, Niger, Norway,Poland, Portugal, Romania,Russia, Saudi Arabia, Senegal,Spain, Sweden, Sudan, Syria,Togo, Tunisia, Turkey,Yugoslavia, Zaire, Zimbabwe,Vietnam

4

Denmark

v 2.8 m, 250V

v FC 9821

v PN 39M5130

DK2-5A Denmark 5


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(PN)



South Africa

v 2.8 m, 250V

v FC 9829

v PN 39M5144

SABS 164 Bangladesh, Burma, Pakistan,South Africa, Sri Lanka

6

United Kingdom

v 2.8 m, 250V

v FC 9825

v PN 39M5151

BS 1363 Antigua, Bahrain, Bermuda,Brunei, Channel Islands,China (Hong King S.A.R. ofthe PRC), Cyprus, Fiji, Ghana,Guyana, India, Iraq, Ireland,Jordan, Kenya, Kuwait,Malaysia, Malawi, Malta,Nepal, Nigeria, Oman,Polynesia, Qatar, SierraLeone, Singapore, Tanzania,Uganda, UK, United ArabEmirate (Dubai), Yemen,Zambia

7

Switzerland

v 2.8 m, 250V

v FC 9828

v PN 39M5158

SEV SN 416534 Liechtenstein, Switzerland 8

Italy

v 2.8 m, 250V

v FC 9830

v PN 39M5165

CEI 23- 16 Chile, Ethiopia, Italy, Libya,Somalia

9

Israel

v 2.8 m, 250V

v FC 9827

v PN 39M5172

S11-32-1971 Israel 10

Argentina

v 2.8 m, 250V

v FC 9834

v PN 39M5068

IEC 83-A5 Argentina, Brazil, Colombia,Paraguay, Trinidad Tobago,Uruguay

11

China

v 2.8 m, 250V

v FC 9840

v PN 39M5206

CCEE People's Republic of China 12

Taiwan LV*

v 2.8 m, 125V

v FC 9835

v PN 39M5247

CNS 10917-3 Taiwan 13

Taiwan HV**

v 2.8 m, 250V

v FC 9841

v PN 39M5254

CNS 10917-3 Taiwan 14


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(PN)



Japan LV*

v 2.8 m, 125V

v FC 9842

v PN 39M5199

JIS C8303, C8306 Japan 15

Japan HV**

v 2.8 m, 250V

v FC 9843

v PN 39M5186

JIS C8303, C8306 Japan 16

Korea HV**

v 2.8 m, 250V

v FC 9844

v PN 39M5219

KS C8305, K60884-1 Korea 17

India HV**

v 2.8 m, 250V

v FC 9845

v PN 39M5226

IS 6538 India 18

Brazil LV*

v 2.8 m, 125V

v FC 9846

v PN 39M5233

InMetro NBR 6147 Brazil 19

* Low Voltage

** High Voltage

Types of Receptacles

Figure 4 on page 28 shows the plugs that are used by the power cords in Table 8on page 24. Match the index number that is beside each plug to the index numberin the table.


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Optional ordered equipmentAdditional feature codes are ordered to augment the functionality of the IBMSystem Storage Productivity Center (SSPC) server. The following is a list ofsupported feature codes.

FC 9100 - Keyboard Video Mouse (KVM) UnitOrdering this feature code provides the hardware to install a keyboardvideo mouse (KVM) unit.

FC 9010 - Media to Recover SSPC imageOrdering this feature code provides media and instructions so that you canrecover the SSPC image if it was not backed up.

FC 5190 - Two Hot-Pluggable Hard-Disk DrivesOrdering this feature code provides the hardware to which you can movethe IBM Tivoli Storage Productivity Center database, thereby makingadditional storage available on the SSPC server.

FC 3570 - Host Bus AdapterOrdering this feature code provides the hardware to connect the SSPCserver to a fibre-channel device.

Figure 4. Types of Receptacles


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FC 1810 - IBM System Storage Productivity Center Redundant Power SupplyOrdering this feature code provides the hardware to install a second powersupply. When ordering this feature code, specify whether it applies toSSPC 2805-MC2, 2805-MC3, 2805-MC4, or 2805-MC5.

FC 1170 - Wall Line CableOrdering this feature code provides the hardware to replace the single wallline cord with the Y-cord for dual power supplies.

Supported hardwareThe following table shows IBM System Storage Productivity Center (SSPC)software support for each hardware system.

Table 9. Hardware supported by SSPC

Supported hardware(see Note)

Supported software

IBM Tivoli StorageProductivity Center

IBM TivoliStorage

ProductivityCenter for

Replication

IBM SystemStorage

SANVolume

Controller DSCIMCLI

IBM DSStorage

Manager

DS3000 X X

DS4000 X X

DS5000 X X

DS6000 X X X

DS8000 X X X

SAN Volume Controller X X X

IBM Storwize V7000 X X X

IBM XIV Storage System X

IBM TotalStorageEnterprise Storage ServerModel 800

X X X

TS3310 Tape Library X

TS3500 Tape Library X

Note: SSPC might also support other hardware because that hardware is supported by Tivoli Storage ProductivityCenter. For a complete list of supported devices, perform the following steps:

1. Go to http://www-947.ibm.com/support/entry/portal/Overview/Software/Tivoli/Tivoli_Storage_Productivity_Center_Standard_Edition.

2. From Choose your tasks, click Planning.

3. From Featured planning links, click View all planning links.

4. From All Planning links, click 4.2.x Supported Storage Products List.


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http://www-947.ibm.com/support/entry/portal/Overview/Software/Tivoli/Tivoli_Storage_Productivity_Center_Standard_Edition


Chapter 4. Planning for software configuration

You are responsible for configuring and maintaining the software that ispreinstalled on the IBM System Storage Productivity Center (SSPC) server.

An IBM service representative installs the SSPC hardware and sets the IP addressfor the SSPC server. After SSPC is installed and before you can use it, you mustconfigure the SSPC to each device that you want it to monitor (for example, theIBM System Storage DS8000 or the IBM System Storage SAN Volume Controller).For instructions, refer to the topics for configuring the SSPC to specific devices inthe IBM System Storage Productivity Center Information Center athttp://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Search forConfiguring SSPC for the DS8000, Configuring SSPC for the SAN Volume Controller,and so on.

Tip: License entitlement for preinstalled and optional software is purchasedseparately from System Storage Productivity Center. See “Licensing” on page 32for more information.

System Storage Productivity Center software configuration consists of thefollowing tasks:1. Check product Support websites for updates to the preinstalled software. For a

list of product Support websites, see “Getting help and information from theWorld Wide Web” on page 48.

2. Configure IBM Tivoli Storage Productivity Center to manage your IBM SystemStorage DS3000, IBM System Storage DS4000, IBM System Storage DS5000, orIBM System Storage DS8000.

3. If you plan to use SSPC to manage SAN Volume Controller clusters, configurethe SAN Volume Controller management GUI and command-line interface(CLI).If you use public and private Secure Shell (SSH) keys, Tivoli StorageProductivity Center requires that the private SSH key be in OpenSSH format orin PuTTY (.ppk) format that is not protected by a password. You can convert aPuTTY .ppk key that is protected by a password to OpenSSH key format byusing the PuTTYgen utility. With SSPC Version 1.5, the PuTTY utility is nolonger preinstalled. Instead, convert a PuTTY .ppk key that is protected by apassword to OpenSSH key format by using the steps that follow.Public key content is extracted from the private key that you provide in thePrivate SSH Key field when you configure SSPC to SAN Volume Controller.The public key content is then uploaded to SAN Volume Controller.By default, the private key file includes a file path of ${device.conf}\tpc_svc.pem, which represents the Tivoli Storage Productivity Center defaultkey file tpc_svc.pem. The tpc_svc.pem key file is in the conf directory wherethe Device server is installed.If you want to use your own key, the key file must exist on the system whereyou run the Tivoli Storage Productivity Center user interface. The key isuploaded to the Tivoli Storage Productivity Center server system. Use theBrowse button to identify a new key.To convert a PuTTY .ppk key that is protected by a password to OpenSSH keyformat, use the following steps:


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a. Download and start the PuTTYgen utility. You can download PuTTY fromhttp://www.chiark.greenend.org.uk/~sgtatham/putty/download.html.

b. Load the PuTTY .ppk file from the File menu and select Load private key.c. After loading, from the menu bar, select Conversion and select Export

OpenSSH key conversion.This action saves the key in OpenSSH format.

Important: When you register a new SAN Volume Controller server V5 orlater, if you upload a new key using the existing SAN Volume Controller userID, the key is overwritten and other users cannot log on to SAN VolumeController until the new private key is distributed.

4. Install and configure optional software.

Important: If you upload a new key for the existing user name using TivoliStorage Productivity Center, that new key overrides the existing key. If youhave another application using that SAN Volume Controller user name (forexample Tivoli Storage Productivity Center for Replication), the applicationcannot log into SAN Volume Controller because the key associated with theuser name is overwritten.v You can configure the DS CIM agent that is embedded in the DS8000 server

with the DS CIM agent management command package (DSCIMCLI) that ispreinstalled on SSPC. For information about configuring the CIM agentmanagement commands and how to use the commands, see the IBM SystemStorage DS Open Application Programming Interface Reference at the followingwebsite:http://www-947.ibm.com/support/entry/portal/Troubleshooting/Hardware/System_Storage/Storage_software/Other_software_products/CIM_Agent_for_DS_Open_(API)/

v System Storage Productivity Center can act as a server to distribute the GUIcode for IBM DS Storage Manager, as needed. Ensure that the version of GUIcode that System Storage Productivity Center distributes is compatible withthe DS3000, DS4000, or DS5000 server.

v You can purchase the license and install IBM Tivoli Storage ProductivityCenter for Replication Two Site Business Continuity, IBM Tivoli StorageProductivity Center for Replication Three Site Business Continuity, or the60-day try-and-buy version of Tivoli Storage Productivity Center forReplication Two Site Business Continuity on the SSPC server. These licensesoffer greater functionality than the FlashCopy data replication which comeswith the IBM Tivoli Storage Productivity Center Basic Edition that ispreinstalled on SSPC.

LicensingLicense entitlement for preinstalled and optional software must be purchasedseparately from the IBM System Storage Productivity Center (SSPC) server. TheIBM System Storage DS8000 is also separately licensed. Ensure that the necessarylicenses have been purchased before the IBM service representative arrives toinstall the SSPC server.

Preinstalled software

The following software is preinstalled on the SSPC server:v Microsoft Windows Server 2008 R2 Standard operating system for 64-bit

processors


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v IBM Tivoli Storage Productivity Center 4.2.1 Basic Editionv IBM Tivoli Storage Productivity Center for Replication 4.2.1v IBM DB2 Enterprise Server Edition 9.7

Important: As a best practice, install a backup and antivirus solution on the SSPCin addition to maintaining the operating system with regular patches. Do notinstall software other than the base SSPC installation, backup, and antivirussoftware.

The Basic Edition of Tivoli Storage Productivity Center can be upgraded to theStandard Edition, which includes additional data analysis and performancereporting features. For information about upgrading to these packages, see thetopic about upgrading in the IBM System Storage Productivity Center InformationCenter at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp.

The IBM Tivoli Storage Productivity Center Basic Edition software is licensed perSystem Storage Productivity Center server, regardless of the number of processorsor amount of data managed. Licensing includes the first year of software support.After the first year, support is provided on a subscription basis.

Tivoli Storage Productivity Center for Replication is installed with local operatingsystem authentication. The FlashCopy sessions of Tivoli Storage ProductivityCenter for Replication 4.2 and later are included with the license for IBM TivoliStorage Productivity Center Basic Edition, which is preinstalled on SSPC. To obtaingreater functionality, you can purchase and install the following packages:v IBM Tivoli Storage Productivity Center for Replication Two Site Business

Continuity licensev IBM Tivoli Storage Productivity Center for Replication Three Site Business

Continuity licensev 60-day try-and-buy version of IBM Tivoli Storage Productivity Center for

Replication Two Site Business Continuity

Licensing for the IBM DB2 Enterprise Server is included in the Tivoli StorageProductivity Center Basic Edition license agreement.

Chapter 4. Planning for software configuration 33

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Chapter 5. Planning for additional storage

If you choose to move the IBM Tivoli Storage Productivity Center database fromthe IBM System Storage Productivity Center (SSPC) server to create additionalstorage, there are prerequisites that you must meet.

SSPC 1.5 offers an optional host bus adapter (HBA) so that you can move the IBMTivoli Storage Productivity Center database from the SSPC server to a storagesystem or to an internal, additional hard-disk drive. You can order the HBA to bepreinstalled on the SSPC server or as a Feature Code 3570 for your IBM servicerepresentative to install.

Three methods are available for you to move the Tivoli Storage Productivity Centerdatabase from the SSPC server:

Direct attachmentWith direct attachment, you can connect the SSPC server directly to astorage system by using fibre-channel cables. Two fibre-channelconnections (one for each port) connect directly to the storage system.

SAN attachmentWith SAN attachment, you can connect the SSPC server to a storagesystem through a storage area network (SAN). Two fibre connectionsconnect the host bus adapter (HBA) in the SSPC to a SAN switch, and twoconnections from the switch connect to the storage system.

Additional hard-drive attachmentWith additional hard-drive attachment, you can connect the SSPC server toadditional hard-disk drives. You can order additional hard drives asFeature Code 5190.

Prerequisites

The following prerequisites tasks must be met before you can create additionalstorage:

Attention: Knowledge of storage and networks is required to successfullyperform the following prerequisite tasks. If you cannot perform these tasks, contactyour storage or system administrator for assistance.v For direct or SAN attachment, complete these prerequisite tasks:

– If planning for direct or SAN attachment to a storage system, ensure that ahost bus adapter (HBA) is installed in the SSPC server. You can order SSPCwith the HBA preinstalled or as Feature Code 3570.

– Configure the storage system so that the SSPC server can recognize andaccess any volumes that you assign from that storage system to the SSPCserver. For information about creating a host connection, a volume group onthe storage system, and a volume inside the volume group, seehttp://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp (TivoliStorage Productivity Center printable PDFs).

v For additional hard-drive attachment, complete this prerequisite task:


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– If planning to move the Tivoli Storage Productivity Center database to theadditional hard drives, ensure that the hard drives are installed in the SSPCserver. You can order SSPC with the additional hard drives preinstalled or asFeature Code 5190.

Instructions for moving the Tivoli Storage Productivity Center database areavailable from the System Storage Productivity Center Information Center athttp://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp. Search forMoving the Tivoli Storage Productivity Center database.


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Appendix A. Planning work sheet

As the customer, you are required to provide the IBM service representatives withinformation about these work sheets so they can set up the IBM System StorageProductivity Center (SSPC) server. If you do not provide this information, it willdelay the time it takes to set up the SSPC server.

The information in this work sheet is filled out by the customer and is used by theIBM service representative during the hardware installation process. When thework sheet has been filled out, give it to the IBM service representative so they canuse it to configure the SSPC. After the configuration is complete, store the worksheet with the SSPC documentation.

SSPC server information

As part of the SSPC planning, select the rack position. The position in the rack isidentified by an Electrical Industries Association (EIA) number. The SSPC has aheight of one EIA, referred to as 1U. Select a location in the rack that allowsenough space for hardware components that might be installed at a future date.

A keyboard and mouse with Universal Serial Bus (USB) connectors are required forthe initial setup of the SSPC. A video display is also required. You can install anoptional keyboard video mouse (KVM) unit by ordering Feature Code 9100. If youinstall it as part of this service action, record the rack location of the KVM unit inTable 10.

Tip: As a best practice, install the KVM unit directly above or below the SSPCserver so that the connecting cables of the device can reach the server. Feature code9100 comes with installation instructions. If you ordered this feature code, followthe instructions but do not remove and discard the rubber pads under thekeyboard. Peel off the protective strip on the console to expose the adhesivesurface and place the keyboard into the tray. Press the keyboard firmly so that itadheres to the tray. You can discard the switch mounting brackets that come withfeature code 9100.

Table 10. EIA location of the SSPC server and the keyboard video mouse unit

Location of SSPC hardware inthe rack

EIA number: __________

Location of keyboard videomouse unit in the rack (thisunit already might be installedand is optional)

EIA number: __________

Product Key and computer name for Windows operating system

During the initial Windows configuration process, you are prompted to enter the25-digit Windows product key. The key is printed on a sticker labeled "Proof ofLicense Certificate of Authority" and is located on the outside top cover of theSSPC server. Record this key now because the sticker might be obscured when youplace the SSPC server in the hardware rack.


Windows product key:__ __ __ __ __ - __ __ __ __ __ - __ __ __ __ __ - __ __ __ __ __ - __ __ __ __ __

Table 11. Computer name

Field Entry Comments

System StorageProductivity Center

Computer name:___________________

Specify the SSPC computer name. List it here sothat the IBM service representative can set itduring the installation.

Table 12. Customer passwords

Field Entry Comments

WindowsAdministratorpassword

Windows Administrator password:___________________

List the password that the IBM servicerepresentative sets the Administrator ID toduring the initial logon to the SSPC server.This password can be changed after the systemhas been installed.To comply with the password requirements of theWindows operating system and the applicationsinstalled on SSPC, both the WindowsAdministrator password and the Hostauthentication password must consist of aminimum of six characters, one of which is anuppercase character and one of which is anumeric character. Characters that are permittedare:

v A through Z (uppercase characters)

v a through z (lowercase characters)

v 0 through 9 (numeric characters)

v Only the following special characters: -, _, and. (dash, underscore, and period)

Host authenticationpassword

Host authenticationpassword: ___________________

List the password that is used by IBM TivoliStorage Productivity Center when communicatingwith the Fabric agents. This password can bedifferent than the Windows Administratorpassword.This password can be changed after the systemhas been installed.The characters in the password must conform tothe same rules as the Windows Administratorpassword.

SSPC physical location (IPv4 or IPv6)

In Table 13, record the IP addresses and host name for the SSPC server. IPv4 orIPv6 addresses can be used depending on the setup of the server.

Table 13. IP addresses and host name

Field IP address or host name Comments

SSPC IP address IP address:____________________________________

This value is the address for the SSPC server.

SSPC Subnet Mask IP address:____________________________________

This value hides the IP address. Obtain this valueby typing ipconfig in a command promptwindow on any computer on the network or byasking the network administrator.


Table 13. IP addresses and host name (continued)

Field IP address or host name Comments

SSPC Defaultgateway

IP address:____________________________________

This value is the router that allows access fromone network to another network. Obtain thisvalue by typing ipconfig in a command promptwindow on any computer on the network or byasking the network administrator.

SSPC PreferredDNS address

DNS address:__________________________________

This value is the address for the domain nameserver for your site. Obtain this value by typingipconfig in a command prompt window on anycomputer on the network or by asking thenetwork administrator.

SSPC AlternateDNS address

DNS address:__________________________________

This value is the alternate address for the domainname server for your site. Obtain this value bytyping ipconfig in a command prompt windowon any computer on the network or by asking thenetwork administrator.

DNS suffix DNS suffix:____________________________________

This value is the part of a fully qualified domainname that represents a grouping of host names.For example, in the fully qualified domain nameof sspc.ibm.com, the DNS suffix is ibm.com. Obtainthis value from the network administrator.

Fully qualified host name

In Table 14, enter the fully qualified host name of the SSPC server.

Table 14. Fully qualified host name

Fully qualified host name Comments

Host name__________________________________________ A fully qualified host name is the host name plus itsdomain. For example, abc.tucson.example.com is a fullyqualified host name where abc is the short host name andtucson.example.com is the full domain name.

Worldwide port name

If you use a fibre-channel host bus adapter (HBA) to move the IBM Tivoli StorageProductivity Center to IBM System Storage DS8000, you must identify theWorldwide port name (WWPN) of the host bus adapter on the SSPC server.

Table 15. Worldwide port name information

WWPN Comments

WWPN:__________________________ This value is the WWPN of the fibre-channel HBA on theSSPC server.

Appendix A. Planning work sheet 39

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Device information

Use the following tables to record information about your storage system.

Table 16. Device information for IBM System Storage DS8000

Device type Default ports User ID, password, and host nameIP address of storagesystem

DS8000 elementmanager

8451 (http)8452 (https)

Default user ID: adminDefault password: adminYou must change the default password whenyou log on. Changing the default passwordautomatically changes the enterprise storageserver network interface (ESSNI) password sothat the two match.Host name:__________Restriction: Do not use special characterssuch as # or & in the host name. Thesecharacters cause the host name to betruncated.

IP address ofHardwareManagement Console(HMC): __________

Enterprise storageserver networkinterface (ESSNI)

1750 Default user ID: adminThe default password automatically changesto match the DS8000 element managerpassword.

IP address of HMC:__________

Table 17. Device information for IBM System Storage SAN Volume Controller


SAN VolumeController cluster

443 and 22 Default user ID: superuserDefault password: randomly generated whenSAN Volume Controller is installed; it is thesame password for logging on to the SANVolume Controller management GUI.Host name:__________

IP address:______________

Table 18. Device information for IBM Storwize V7000


Storwize V7000cluster

443 and 22 Default user ID: superuserDefault password: passw0rdHost name:__________

IP address:______________


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Appendix B. Types of data replication

IBM Tivoli Storage Productivity Center for Replication offers several methods ofdata replication.

FlashCopy data replication comes with the license for IBM Tivoli StorageProductivity Center Basic Edition, which is preinstalled on IBM System StorageProductivity Center. Other types of data replication are available with certainlicenses. Table 19 shows the types of data replication that are offered by TivoliStorage Productivity Center for Replication.

Table 19. Types of data replication offered by Tivoli Storage Productivity Center for Replication

Copy type Supported software Supported storage systems Description

Basic HyperSwap® IBM Tivoli StorageProductivity Center forReplication Basic Editionfor System z and IBMTivoli Storage ProductivityCenter for Replication forSystem z

IBM TotalStorage ESSModel 800, IBM SystemStorage DS6000, and IBMSystem Storage DS8000

Basic HyperSwapreplication is a specialMetro Mirror replicationmethod designed toprovide high availability inthe case of a disk storagesystem failure. Using BasicHyperSwap with MetroMirror, you can configureand manage yoursynchronous Peer-to-PeerRemote Copy (PPRC) pairs.

FlashCopy Tivoli Storage ProductivityCenter Basic Edition

DS6000, DS8000, ESS 800,IBM System Storage SANVolume Controller, andIBM Storwize V7000

FlashCopy replicationcreates a point-in-time copyin which the target volumecontains a copy of the datathat was on the sourcevolume when theFlashCopy was established.Using FlashCopy, your dataexists on the second set ofvolumes in the samestorage system, and can berestored to the first set ofvolumes.

SAN Volume Controllerand Storwize V7000FlashCopy sessions aremanaged by usingFlashCopy consistencygroups. Sessions for IBMTotalStorage EnterpriseStorage Server (ESS) andthe IBM DS series ofproducts are not managedby using FlashCopyconsistency groups.


Table 19. Types of data replication offered by Tivoli Storage Productivity Center for Replication (continued)


Metro Mirror SingleDirection

IBM Tivoli StorageProductivity Center forReplication Two SiteBusiness Continuity

DS6000, DS8000, ESS 800,SAN Volume Controller,and Storwize V7000

Metro Mirror is a methodof synchronous, remotedata replication thatoperates between two sitesthat are up to 300 KMapart. The source is locatedin one storage system andthe target is located inanother storage system.Using Metro Mirror, yourdata exists on the secondsite that is less than 300KM away, and can berestored to the first site.

Metro Mirror Failover /Failback



Metro Mirror is a methodof synchronous, remotedata replication thatoperates between two sitesthat are up to 300 KMapart. Using Metro MirrorFailover / Failback, yourdata exists on the secondsite that is less than 300KM away. You can usefailover and failback toswitch the direction of thedata flow. This abilityenables you to run yourbusiness from thesecondary site.

Using Metro Mirror withHyperSwap, your dataexists on the second sitethat is less than 300 KMaway. The data can berestored to the first site.You can also use failoverfor a backup copy of thedata if your primaryvolumes encounter apermanent I/O error.

Metro Mirror Failover /Failback with Practice



Metro Mirror is a methodof synchronous, remotedata replication thatoperates between two sitesthat are up to 300 KMapart. The source is locatedin one storage system andthe target is located inanother storage system.Metro Mirror Failover /Failback with Practicecombines Metro Mirror andFlashCopy to provide apoint-in-time copy of thedata on the remote site.




Global Mirror SingleDirection



Global Mirror is a methodof asynchronous, remotedata replication betweentwo sites that are over 300KM apart. It maintainsidentical data in both thesource and target, wherethe source is located in onestorage system and thetarget is located in anotherstorage system. UsingGlobal Mirror, your dataexists on the second sitethat is more than 300 KMaway, and can be restoredto the first site.

Global Mirror EitherDirection with Two-SitePractice


ESS 800, DS6000, andDS8000

Global Mirror is a methodof asynchronous, remotedata replication betweentwo sites that are over 300KM apart. It maintainsidentical data in both thesource and target, wherethe source is located in onestorage system and thetarget is located in anotherstorage system. GlobalMirror Either Directionwith Two-Site Practicecombines Global Mirrorand FlashCopy to provide apoint-in-time copy of thedata on either the primaryor secondary sites that areover 300 KM apart.

Global Mirror Failover /Failback



Global Mirror is a methodof asynchronous, remotedata replication betweentwo sites that are over 300KM apart. It maintainsidentical data in both thesource and target, wherethe source is located in onestorage system and thetarget is located in anotherstorage system. UsingGlobal Mirror Failover /Failback, your data existson the second site that ismore than 300 KM away,and you can use failoverand failback to switch thedirection of the data flow.This ability enables you torun your business from thesecondary site.




Global Mirror Failover /Failback with Practice



Global Mirror is a methodof asynchronous, remotedata replication betweentwo sites that are over 300KM apart. It maintainsidentical data in both thesource and target, wherethe source is located in onestorage system and thetarget is located in anotherstorage system. GlobalMirror Failover / Failbackwith Practice combinesGlobal Mirror andFlashCopy to provide apoint-in-time copy of thedata on a remote site at adistance over 300 KM awayfrom your first site.

Metro Global Mirror IBM Tivoli StorageProductivity Center forReplication Three SiteBusiness Continuity

ESS 800 (source host (H1)site only) and DS8000

Metro Global Mirror is amethod of continuous,remote data replication thatoperates between three sitesthat varying distancesapart. Metro Global Mirrorcombines Metro Mirrorsynchronous copy andGlobal Mirrorasynchronous copy into asingle session, where theMetro Mirror target is theGlobal Mirror source. UsingMetro Global Mirror andMetro Global Mirror withHyperSwap, your dataexists on a second site thatis less than 300 KM away,and a third site that is morethan 300 KM away. MetroGlobal Mirror uses bothMetro Mirror and GlobalMirror Failover / Failbackto switch the direction ofthe data flow. This abilityenables you to run yourbusiness from thesecondary or tertiary sites.

Using Basic HyperSwapwith Metro Global Mirror,you can configure andmanage three-sitecontinuous replicationneeded in a disasterrecovery event.




Metro Global Mirror withPractice

IBM Tivoli StorageProductivity Center forReplication Three SiteBusiness Continuity

ESS 800 (source host (H1)site only) and DS8000

Using Metro Global Mirrorwith Practice, you canpractice your disasterrecovery actions whilemaintaining disasterrecovery capabilities. Yourdata exists on a second sitethat is less than 300 KMaway, and a third site thatis more than 300 KM away.Metro Global Mirror usesboth Metro Mirror andGlobal Mirror Failover /Failback to switch thedirection of the data flow;as a result, you can runyour business from thesecondary or tertiary sites,and simulate a disaster.


Appendix C. Getting help and technical assistance

For servicing or technical support, you can find a wide variety of sources availablefrom IBM to assist you. This appendix contains information about where to go foradditional information about IBM and IBM products, what to do if you experiencea problem with your system or optional device, and whom to call for service, if itis necessary.

Before you callBefore you contact the IBM Support Center, review the problem determinationchecklist and refer to online support.

Before you call, ensure that you have taken these steps:v Check all cables to ensure that they are connected.v Check the power switches to ensure that the system and all optional devices are

turned on.v For an Ethernet connection, verify that both ends of the cable are connected to

appropriate devices.v For a fibre-channel connection, verify that the fibre-channel cable is connected

from the host bus adapter (HBA) to the target storage controller. To conductdiagnostic tests, go to the IBM Tivoli Storage Productivity Center InformationCenter at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp andsearch for Determining the state of the HBA and its ports. Perform the steps in thistopic.

v For a fibre-channel connection in which no storage area network (SAN) is used,verify that the HBA is connected to the storage controller. For a fibre-channelconnection in the HBA is connected to a controller through a SAN, verify theSAN connections.

v Verify that a connection exists between IBM Tivoli Storage Productivity Centerand IBM System Storage DS8000. To do so, from the left navigation pane of theTivoli Storage Productivity Center GUI, click Administrative Services > DataSources > Storage Subsystems. In the right pane or the resulting window, locateyour DS8000 storage system and its status under the Connection Status column.

v Refer to the following troubleshooting information:– IBM System x3550 M3 Type 7944 Problem Determination and Service Guide. This

guide is available on the IBM System Storage Productivity Center DocumentationCD that comes with the SSPC server.

– IBM System Storage Productivity Center User's Guide. The chapter abouttroubleshooting the System Storage Productivity Center (SSPC) lists supportwebsites that you can visit to troubleshoot IBM System Storage ProductivityCenter, Tivoli Storage Productivity Center, IBM Tivoli Storage ProductivityCenter for Replication, DS8000, IBM System Storage DS5000, IBM SystemStorage DS4000, IBM System Storage DS3000, IBM System Storage SANVolume Controller, IBM Storwize V7000, and IBM DB2. This guide is availableon the IBM System Storage Productivity Center Information Center athttp://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp.

v For explanations of IBM Tivoli Storage Productivity Center or IBM Tivoli StorageProductivity Center for Replication error messages that occur when you use IBMSystem Storage Productivity Center (SSPC), go to the IBM System Storage


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Productivity Center Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and search for the number of the errormessage.To learn about the conditions that trigger alerts in Tivoli Storage ProductivityCenter or Tivoli Storage Productivity Center for Replication, go to theinformation center at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp and search for triggering conditions.

v Try to determine whether the problem is related to software or hardware. Forexample, for hardware, look for obvious signs of a hardware fault. Error lightson the front panel might indicate a failing hardware part. Error logs mightindicate whether a hardware failure has occurred. If you suspect a softwareproblem, see the documentation for the operating system or the softwareproduct.

v If the problem is a software-related problem, have these items ready:– Version, release, modification, and service level number or the product that is

causing a problem.– The communication protocol (for example, TCP/IP), version, and release

number you are using.– The activity you were doing when the problem occurred, listing the steps you

followed before the problem occurred.– The exact text of any error messages.– Collect relevant log files.

v Check for technical information, hints and tips, or submit a request forinformation by going to the SSPC Technical Support website athttp://www.ibm.com/support/entry/portal/Overview/Hardware/System_Storage/Storage_software/Storage_infrastructure_management/System_Storage_Productivity_Center_(SSPC)/.

You can also review the IBM Software Support Handbook, a guide to support servicesthat is available at http://www14.software.ibm.com/webapp/set2/sas/f/handbook/home.html.

Getting help and information from the World Wide WebOn the World Wide Web, the following IBM websites have up-to-date informationabout IBM systems, optional devices, services, and support.

The support websites offer extensive information, including frequently askedquestions (FAQs) and documentation for all IBM software products, such asRelease Notes, Redbooks, and white papers. The documentation for some productreleases is available in both PDF and HTML formats. Translated documents arealso available for some product releases.

This section includes websites that you can access to obtain assistance.

Note: Changes are made periodically to the IBM websites. Procedures for locatingfirmware and documentation might vary slightly.

For IBM System Storage Productivity Centerhttp://www.ibm.com/support/entry/portal/Overview/Hardware/System_Storage/Storage_software/Storage_infrastructure_management/System_Storage_Productivity_Center_(SSPC)/









http://www14.software.ibm.com/webapp/set2/sas/f/handbook/home.html

http://www14.software.ibm.com/webapp/set2/sas/f/handbook/home.html




For IBM System xhttp://www-947.ibm.com/support/entry/portal/Overview/Hardware/Systems/System_x/System_x3550_M3/7944

For IBM Tivoli Storage Productivity Centerhttp://www.ibm.com/support/entry/portal/Overview/Software/Tivoli/Tivoli_Storage_Productivity_Center_Basic_Edition. If you are logging intothis support site for the first time, follow the instructions to enter theproduct information in the Support & downloads quick start window.

For IBM Tivoli Storage Productivity Center for Replicationhttp://www-947.ibm.com/support/entry/portal/Overview/Software/Tivoli/Tivoli_Storage_Productivity_Center_Standard_Edition

For IBM System Storage DS8000 seriesFor System Storage DS8100, see http://www-947.ibm.com/support/entry/portal/Troubleshooting/Hardware/System_Storage/Disk_systems/Enterprise_Storage_Servers/DS8100/

For System Storage DS8300, see http://www-947.ibm.com/support/entry/portal/Troubleshooting/Hardware/System_Storage/Disk_systems/Enterprise_Storage_Servers/DS8300/

For System Storage DS8700, see http://www.ibm.com/support/entry/portal/Hardware/System_Storage/Disk_systems/Enterprise_Storage_Servers/DS8700/

For IBM System Storage DS3000, DS4000, and DS5000 serieshttp://www.ibm.com/support/entry/portal/

For IBM System Storage SAN Volume Controllerhttp://www.ibm.com/support/entry/portal/Overview/Hardware/System_Storage/Storage_software/Storage_virtualization/SAN_Volume_Controller_(2145)/

For DS CIM Agenthttp://www-947.ibm.com/support/entry/portal/Troubleshooting/Hardware/System_Storage/Storage_software/Other_software_products/CIM_Agent_for_DS_Open_(API)/

Customer support for SSPCThe IBM System Storage Productivity Center (SSPC) combines an IBM MachineType 2805 server with preinstalled storage software that represents a point ofcentralized management for storage devices.

Remote support services are available for the individual products that arepreinstalled with SSPC. Warranty support for Machine Type 2805 is provided withthe sale of the server. Hardware warranty terms are 1-year, 7x24, 4-hour responseIBM On-Site Service. To ensure continued IBM support, hardware maintenanceagreements are required after the warranty period expires. For IBM Tivoli StorageProductivity Center, and SAN Volume Controller (for one year at the initialpurchase), further software maintenance is provided with an entitled softwaresupport contract.

Optionally, IBM provides remote technical support for the Microsoft WindowsServer operating system software through the Windows/Linux Support Lineservice. This service is not sold with SSPC, but customers can purchase it througha business partner or IBM sales representative.

Appendix C. Getting help and technical assistance 49

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http://www-947.ibm.com/support/entry/portal/Overview/Hardware/Systems/System_x/System_x3550_M3/7944

http://www-947.ibm.com/support/entry/portal/Overview/Hardware/Systems/System_x/System_x3550_M3/7944

http://www.ibm.com/support/entry/portal/Overview/Software/Tivoli/Tivoli_Storage_Productivity_Center_Basic_Edition




http://www-947.ibm.com/support/entry/portal/Troubleshooting/Hardware/System_Storage/Disk_systems/Enterprise_Storage_Servers/DS8100/






http://www.ibm.com/support/entry/portal/Hardware/System_Storage/Disk_systems/Enterprise_Storage_Servers/DS8700/




http://www.ibm.com/support/entry/portal/Overview/Hardware/System_Storage/Storage_software/Storage_virtualization/SAN_Volume_Controller_(2145)/






Included with the sale of an IBM storage device (for example, the DS StorageManager for DS8000) is licensed hardware-management software. Defect supportfor both the storage device and management software is included under theproduct warranty for those devices. Non-defect-related support issues require thepurchase of Storage Support Line service. This optional offering providesassistance with using, configuring, and resolving problems associated with themanaged storage device. Storage Support Line service is recommended for thestorage devices at the customer location. It is not sold with SSPC, and you canpurchase it through a business partner or IBM sales representative.

Depending on the type of technical issue, you can obtain support for elements ofthe SSPC bundle of products through hardware or software customer service. If theissue requires software support assistance, an IBM customer number for TivoliStorage Productivity Center, SAN Volume Controller, Support Line for WindowsOperating Systems, or Support Line for Storage is required.

For hardware issues, contact IBM Hardware Support with the type, model, andserial number of the product. For software issues, contact IBM Software Supportwith your IBM customer number and have your active support contract available.For other technical issues (for example, issues with a storage area network (SAN),disk, or host bus adapter), or to obtain assistance with an optional Support Linecontract for disk, tape, or SAN, go to http://www-03.ibm.com/services/supline/products/java2.html.


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http://www-03.ibm.com/services/supline/products/java2.html

http://www-03.ibm.com/services/supline/products/java2.html

Contacting the IBM Support CenterContact the IBM Support Center for information and assistance with SystemStorage Productivity Center.

When you contact the IBM Support Center, be prepared to provide the followinginformation:v Unless you are sure that you have a hardware-specific issue, refer to the IBM

Tivoli Storage Productivity Center. Provide your Tivoli Storage ProductivityCenter product ID (PID) and customer ID to receive warranty or MaintenanceAgreement support. If the problem is not related to System Storage ProductivityCenter hardware or the Tivoli Storage Productivity Center, but is related toanother product (for example, the DS4000 system or the SAN VolumeController), contact the IBM Support Center for that product.

v For hardware-specific issues only, indicate that the server is Machine Type2805 and provide its serial number.

Be prepared to provide identification information so that support personnel canreadily assist you. Customer identification information might also be needed toaccess online services available on the website. To contact the IBM Support Center:v For customers in the United States, call 1-800-IBM-SERV (1-800-426-7378).v For customers outside the United States, call the support number for your

country, available at http://www.ibm.com/planetwide.

For support for IBM System Storage Productivity Center, contact the IBM SupportCenter in one of the following ways:v Go to the System Storage Productivity Center support website at

http://www.ibm.com/support/entry/portal/Overview/Hardware/System_Storage/Storage_software/Storage_infrastructure_management/System_Storage_Productivity_Center_(SSPC)/ .To receive future support notifications about Tivoli Storage Productivity Center,perform the following steps:1. Go to http://www.ibm.com/support/entry/portal/Overview/Software/

Tivoli/Tivoli_Storage_Productivity_Center_Basic_Edition. If you are logginginto this support site for the first time, follow the instructions to enter theproduct information in the Support & downloads quick start window.

2. From the Notifications pane, click My Notifications.3. From the Sign in window, enter your IBM ID and password, and click

Submit.4. From the My notifications window, click Subscribe > Tivoli.5. In the resulting window, click to select the check box beside Tivoli Storage

Productivity Center Basic Edition.6. Click Continue.7. In the resulting window, enter the appropriate information in the fields and

click Submit to create your subscription.

Taiwan contact information

This topic contains the product service contact information for Taiwan.

Appendix C. Getting help and technical assistance 51

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http://www.ibm.com/planetwide






IBM Taiwan Product Service Contact Information:IBM Taiwan Corporation3F, No 7, Song Ren Rd., Taipei TaiwanTel: 0800-016-888


Appendix D. Accessibility features for Tivoli StorageProductivity Center

Accessibility features help users who have a disability, such as restricted mobilityor limited vision, to use information technology products successfully.

Accessibility features

The following list includes the major accessibility features in IBM Tivoli StorageProductivity Center:v Tivoli Storage Productivity Center functions are available using the keyboard for

navigation instead of the mouse. You can use keys or key combinations toperform operations that can also be done using a mouse. However, you mustuse the mouse to navigate the Topology Viewer and report graphs. Standardoperating system keystrokes are used for standard operating system operations.

v You can use screen readers to read the user interface.v The user interface communicates all information independently of color.v The IBM Tivoli Storage Productivity Center Information Center, and its related

publications are accessibility-enabled and include the following accessibilityfeatures:– The information center is provided in XHTML 1.0 format, which is viewable

in most Web browsers. XHTML allows you to view documentation accordingto the display preferences set in your browser. With XHTML, you can usescreen readers and other assistive technologies.

– All documentation for Tivoli Storage Productivity Center is available inAdobe Portable Document Format (PDF) using the Adobe Acrobat Reader.You can access the PDFs from the Printable PDFs topic in the informationcenter at http://publib.boulder.ibm.com/infocenter/tivihelp/v4r1/index.jsp.

– All images are provided with alternative text, so that users with visionimpairments can understand the contents of the images.

Keyboard navigation

This product uses standard Microsoft Windows navigation keys.

Interface information

Click Preferences > Look and Feel to select how to display the Tivoli StorageProductivity Center user interface. To do so, complete the following steps:1. Start the Tivoli Storage Productivity Center user interface.2. Click Preferences > Look and Feel to change the visual appearance of the user

interface to best suit your visual needs:v Windows Classicv Windowsv CDE/Motifv Metal



IBM and accessibility

See the IBM Human Ability and Accessibility Center Web site for more informationabout the commitment that IBM has to accessibility.


http://www.ibm.com/able

Notices

This information was developed for products and services offered in the U.S.A.

IBM may not offer the products, services, or features discussed in this document inother countries. Consult your local IBM representative for information on theproducts and services currently available in your area. Any reference to an IBMproduct, program, or service is not intended to state or imply that only that IBMproduct, program, or service may be used. Any functionally equivalent product,program, or service that does not infringe any IBM intellectual property right maybe used instead. However, it is the user's responsibility to evaluate and verify theoperation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications covering subject matterdescribed in this document. The furnishing of this document does not grant youany license to these patents. You can send license inquiries, in writing, to:

IBM Director of LicensingIBM CorporationNorth Castle DriveArmonk, NY 10504-1785U.S.A.

For license inquiries regarding double-byte character set (DBCS) information,contact the IBM Intellectual Property Department in your country or sendinquiries, in writing, to:

Intellectual Property LicensingLegal and Intellectual Property LawIBM Japan, Ltd.1623-14, Shimotsuruma, Yamato-shiKanagawa 242-8502 Japan

The following paragraph does not apply to the United Kingdom or any othercountry where such provisions are inconsistent with local law:INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THISPUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHEREXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIEDWARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESSFOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express orimplied warranties in certain transactions, therefore, this statement may not applyto you.

This information could include technical inaccuracies or typographical errors.Changes are periodically made to the information herein; these changes will beincorporated in new editions of the publication. IBM may make improvementsand/or changes in the product(s) and/or the program(s) described in thispublication at any time without notice.

Any references in this information to non-IBM Web sites are provided forconvenience only and do not in any manner serve as an endorsement of those Websites. The materials at those Web sites are not part of the materials for this IBMproduct and use of those Web sites is at your own risk.


IBM may use or distribute any of the information you supply in any way itbelieves appropriate without incurring any obligation to you.

Licensees of this program who wish to have information about it for the purposeof enabling: (i) the exchange of information between independently createdprograms and other programs (including this one) and (ii) the mutual use of theinformation which has been exchanged, should contact:

IBM Corporation2Z4A/10111400 Burnet RoadAustin, TX 78758U.S.A

Such information may be available, subject to appropriate terms and conditions,including in some cases, payment of a fee.

The licensed program described in this document and all licensed materialavailable for it are provided by IBM under terms of the IBM Customer Agreement,IBM International Program License Agreement or any equivalent agreementbetween us.

Any performance data contained herein was determined in a controlledenvironment. Therefore, the results obtained in other operating environments mayvary significantly. Some measurements may have been made on development-levelsystems and there is no guarantee that these measurements will be the same ongenerally available systems. Furthermore, some measurements may have beenestimated through extrapolation. Actual results may vary. Users of this documentshould verify the applicable data for their specific environment.

Information concerning non-IBM products was obtained from the suppliers ofthose products, their published announcements or other publicly available sources.IBM has not tested those products and cannot confirm the accuracy ofperformance, compatibility or any other claims related to non-IBM products.Questions on the capabilities of non-IBM products should be addressed to thesuppliers of those products.

This information is for planning purposes only. The information herein is subject tochange before the products described become available.

If you are viewing this information softcopy, the photographs and colorillustrations may not appear.


Trademarks

IBM, the IBM logo, and ibm.com are trademarks or registered trademarks ofInternational Business Machines Corp., registered in many jurisdictions worldwide.Other product and service names might be trademarks of IBM or other companies.A current list of IBM trademarks is available on the Web at "Copyright andtrademark information" at http://www.ibm.com/legal/copytrade.shtml.

Adobe is either a registered trademark or trademark of Adobe SystemsIncorporated in the United States, and/or other countries.

DIA Data Integrity Assurance, Storewiz, Storwize, and the Storwize logo aretrademarks or registered trademarks of Storwize Inc., an IBM Company.

Intel is a trademark or registered trademark of Intel Corporation or its subsidiariesin the United States and other countries.

Linux is a registered trademark of Linus Torvalds in the United States, othercountries, or both.

Java and all Java-based trademarks and logos are trademarks or registeredtrademarks of Oracle and/or its affiliates.

Microsoft and Windows are trademarks of Microsoft Corporation in the UnitedStates, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and othercountries.

Other company, product, or service names may be trademarks or service marks ofothers.

Important notesv Processor speeds indicate the internal clock speed of the microprocessor; other

factors also affect application performance.v CD or DVD drive speed is the variable read rate. Actual speeds vary and are

often less than the possible maximum.v When referring to processor storage, real and virtual storage, or channel volume,

KB stands for 1024 bytes, MB stands for approximately 1,048,576 bytes, and GBstands for approximately 1,073,741,824 bytes.

v When referring to hard-disk drive capacity or communications volume, MBstands for 1,000,000 bytes, and GB stands for 1,000,000,000 bytes. Totaluser-accessible capacity can vary depending on operating environments.

v Maximum internal hard-disk drive capacities assume the replacement of anystandard hard-disk drives and population of all hard-disk drive bays with thelargest currently supported drives that are available from IBM.

v Maximum memory may require replacement of the standard memory with anoptional memory module.

v IBM makes no representation or warranties regarding non-IBM products andservices that are ServerProven®, including but not limited to the impliedwarranties of merchantability and fitness for a particular purpose. Theseproducts are offered and warranted solely by third parties.

Notices 57

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http://www.ibm.com/legal/copytrade.shtml

v IBM makes no representations or warranties with respect to non-IBM products.Support (if any) for the non-IBM products is provided by the third party, notIBM.

v Some software might differ from its retail version (if available), and might notinclude user manuals or all program functionality.

Particulate ContaminationThis topic identifies contamination information.

Attention: Airborne particulates (including metal flakes or particles) and reactivegases acting alone or in combination with other environmental factors such ashumidity or temperature might pose a risk to the server that is described in thisdocument. Risks that are posed by the presence of excessive particulate levels orconcentrations of harmful gases include damage that might cause the server tomalfunction or cease functioning altogether. This specification sets forth limits forparticulates and gases that are intended to avoid such damage. The limits must notbe viewed or used as definitive limits, because numerous other factors, such astemperature or moisture content of the air, can influence the impact of particulatesor environmental corrosives and gaseous contaminant transfer. In the absence ofspecific limits that are set forth in this document, you must implement practicesthat maintain particulate and gas levels that are consistent with the protection ofhuman health and safety. If IBM determines that the levels of particulates or gasesin your environment have caused damage to the server, IBM may conditionprovision of repair or replacement of servers or parts on implementation ofappropriate remedial measures to mitigate such environmental contamination.Implementation of such remedial measures is a customer responsibility.

Table 20. Limits for particulates and gases

Contaminant Limits

Particulate v The room air must be continuouslyfiltered with 40% atmospheric dust spotefficiency (MERV 9) according to ASHRAEStandard 52.21.

v Air that enters a data center must befiltered to 99.97% efficiency or greater,using high-efficiency particulate air(HEPA) filters that meet MIL-STD-282.

v The deliquescent relative humidity of theparticulate contamination must be morethan 60%2.

v The room must be free of conductivecontamination such as zinc whiskers.

Gaseous v Copper: Class G1 as per ANSI/ISA71.04-19853.

v Silver: Corrosion rate of less than 300 Å in30 days.


Table 20. Limits for particulates and gases (continued)

Contaminant Limits

Notes:

v1 ASHRAE 52.2-2008 - Method of Testing General Ventilation Air-Cleaning Devices forRemoval Efficiency by Particle Size. Atlanta: American Society of Heating, Refrigeratingand Air-Conditioning Engineers, Inc.

v2 The deliquescent relative humidity of particulate contamination is the relative humidityat which the dust absorbs enough water to become wet and promote ionic conduction.

v3 ANSI/ISA-71.04-1985. Environmental conditions for process measurement and controlsystems: Airborne contaminants. Instrument Society of America, Research Triangle Park,North Carolina, U.S.A.

Notices 59

Electronic emission notices

Federal Communications Commission statementThis explains the Federal Communications Commission's (FCC) statement.

This equipment has been tested and found to comply with the limits for a Class Adigital device, pursuant to Part 15 of the FCC Rules. These limits are designed toprovide reasonable protection against harmful interference when the equipment isoperated in a commercial environment. This equipment generates, uses, and canradiate radio frequency energy and, if not installed and used in accordance withthe instruction manual, might cause harmful interference to radio communications.Operation of this equipment in a residential area is likely to cause harmfulinterference, in which case the user will be required to correct the interference athis own expense.

Properly shielded and grounded cables and connectors must be used in order tomeet FCC emission limits. IBM is not responsible for any radio or televisioninterference caused by using other than recommended cables and connectors, or byunauthorized changes or modifications to this equipment. Unauthorized changesor modifications could void the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to thefollowing two conditions: (1) this device might not cause harmful interference, and(2) this device must accept any interference received, including interference thatmight cause undesired operation.

Industry Canada compliance statementThis Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conform à la norme NMB-003 duCanada.

Australia and New Zealand Class A StatementAttention: This is a Class A product. In a domestic environment this productmight cause radio interference in which case the user might be required to takeadequate measures.

European Union Electromagnetic Compatibility DirectiveThis product is in conformity with the protection requirements of European Union(EU) Council Directive 2004/108/EC on the approximation of the laws of theMember States relating to electromagnetic compatibility. IBM cannot acceptresponsibility for any failure to satisfy the protection requirements resulting from anon-recommended modification of the product, including the fitting of non-IBMoption cards.

Attention: This is an EN 55022 Class A product. In a domestic environment thisproduct might cause radio interference in which case the user might be required totake adequate measures.

Responsible Manufacturer:


International Business Machines Corp.New Orchard RoadArmonk, New York 10504914-499-1900

European community contact:

IBM Deutschland GmbHIBM Technical Regulations, Department M456IBM-Allee 1, 71139 Ehningen, Germany

Germany Electromagnetic compatibility directiveDeutschsprachiger EU Hinweis: Hinweis für Geräte der Klasse A EU-Richtliniezur Elektromagnetischen Verträglichkeit

Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie2004/108/EG zur Angleichung der Rechtsvorschriften über die elektromagnetischeVerträglichkeit in den EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022Klasse A ein.

Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zuinstallieren und zu betreiben. Des Weiteren dürfen auch nur von der IBMempfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung fürdie Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung derIBM verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohneEmpfehlung der IBM gesteckt/eingebaut werden.

EN 55022 Klasse A Geräte müssen mit folgendem Warnhinweis versehen werden:

"Warnung: Dieses ist eine Einrichtung der Klasse A. Diese Einrichtung kann imWohnbereich Funk-Störungen verursachen; in diesem Fall kann vom Betreiberverlangt werden, angemessene Mabnahmen zu ergreifen und dafüraufzukommen."

Deutschland: Einhaltung des Gesetzes über die elektromagnetischeVerträglichkeit von Geräten

Dieses Produkt entspricht dem "Gesetz über die elektromagnetische Verträglichkeitvon Geräten (EMVG)." Dies ist die Umsetzung der EU-Richtlinie 2004/108/EG inder Bundesrepublik Deutschland.

Zulassungsbescheinigung laut dem Deutschen Gesetz über dieelektromagnetische Verträglichkeit von Geräten (EMVG) (bzw. der EMC EGRichtlinie 2004/108/EG) für Geräte der Klasse A

Dieses Gerät ist berechtigt, in übereinstimmung mit dem Deutschen EMVG dasEG-Konformitätszeichen - CE - zu führen.

Verantwortlich für die Einhaltung der EMV Vorschriften ist der Hersteller:International Business Machines Corp.New Orchard RoadArmonk,New York 10504Tel: 914-499-1900

Der verantwortliche Ansprechpartner des Herstellers in der EU ist:

Notices 61

IBM Deutschland GmbHTechnical Regulations, Abteilung M456IBM-Allee 1, 71139 Ehningen, Germany

Generelle Informationen:

Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 KlasseA.

Japan Voluntary Control Council for Interference (VCCI) ClassA Statement

Japan Electronics and Information Technology IndustriesAssociation (JEITA) Statement (less than or equal to 20 A perphase)

Korean Communications Commission (KCC) Class AStatement

People's Republic of China Class A Electronic Emissionstatement

jjieta

1


Russia Electromagnetic Interference (EMI) Class A Statement

Taiwan Class A compliance statement

rusem

i

Notices 63

Glossary

This glossary includes terms and definitions for the IBM System StorageProductivity Center.

The following cross-references are used in this glossary:v See refers the reader from a term to a preferred synonym, or from an acronym

or abbreviation to the defined full form.v See also refers the reader to a related or contrasting term.

To view glossaries for other IBM products, go to http://www.ibm.com/software/globalization/terminology/.

1U A unit of measurement that equals 1.75 inches in height and is one unit ofspace between shelves on a rack.

agent An entity that represents one or more managed objects by sendingnotifications regarding the objects and by handling requests from serversfor management operations to modify or query the objects.

array An ordered collection, or group, of physical devices (disk drive modules)that are used to define logical volumes or devices. An array is a group ofdrives designated to be managed with a Redundant Array of IndependentDisks (RAID). See also Redundant Array of Independent Disks.

authenticationThe security service that provides proof that a user of a computer systemis genuinely who that person claims to be. Common mechanisms forimplementing this service are passwords and digital signatures.Authentication is distinct from authorization; authentication is notconcerned with granting or denying access to system resources. See alsoauthorization.

authorizationThe process of granting a user, system, or process either complete orrestricted access to an object, resource, or function.

CIM See Common Information Model.

CIM agentThe code that consists of common building blocks that can be used insteadof proprietary software or device-specific programming interfaces tomanage devices that are compliant with the Common Information Model(CIM).

CIMOMSee CIM object manager.

CIM object manager (CIMOM)The common conceptual framework for data management that receives,validates, and authenticates the CIM requests from the client application. Itthen directs the requests to the appropriate component or service provider.

clusterUp to four pairs of IBM System Storage SAN Volume Controller nodes thatprovide a single configuration and service interface.

A partition capable of performing all DS8000 series functions.


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http://www.ibm.com/software/globalization/terminology/

http://www.ibm.com/software/globalization/terminology/

Common Information Model (CIM)An implementation-neutral, object-oriented schema for describing networkmanagement information. The Distributed Management Task Force (DMTF)develops and maintains CIM specifications.

Configuration UtilityA utility in the Tivoli Storage Productivity Center that enables a user toconfigure and administer the IBM System Storage DS8000 and otherstorage subsystems by adding and managing element managers.

consoleA user interface to a server, for example, the interface provided on apersonal computer.

control enclosureA hardware unit that includes the chassis, node canisters, drives, andpower sources that include batteries.

data collectionThe process of obtaining performance and availability monitoring data andproviding that data to a metric evaluator. Examples of data collectorsinclude DNS probes, Web page analyzers, or database analyzers. See alsodiscovery.

discoveryThe process of finding resources within an enterprise, including finding thenew location of monitored resources that were moved. Discovery includesthe detection of changes in network topology, such as new and deletednodes or new and deleted interfaces. See also discovery interval and schedule.

domain nameIn Internet communications, a name of a host system. A domain nameconsists of a sequence of subnames that are separated by a delimitercharacter, for example, www.ibm.com. See also Domain Name System.

domain name serverIn Internet communications, a server program that suppliesname-to-address conversion by mapping domain names to IP addresses.

Domain Name System (DNS)The distributed database system used to map domain names to IPaddresses. See also domain name.

DNS See Domain Name System.

EIA unitA unit of measure, established by the Electronic Industries Association,equal to 4.45 millimeters (0.175 inches).

EIA See Electrical Industries Association.

Electronic Industries AssociationAn organization of electronics manufacturers that advances thetechnological growth of the industry, represents the views of its members,and develops industry standards.

elementA component of a storage infrastructure. For example, an element can be astorage system, a switch, or a virtualization appliance.

element managerAn application that is used for remotely configuring and managing aspecific component of a storage infrastructure. See also element.


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enclosureA free-standing structure or frame that can hold multiple servers andexpansion units.

Enterprise Systems Connection (ESCON)A set of IBM products and services that provides a dynamically connectedenvironment using optical cables as a transmission medium.

ESCONSee Enterprise Systems Connection.

EthernetA packet-based networking technology for local area networks (LANs) thatsupports multiple access and handles contention by using Carrier SenseMultiple Access with Collision Detection (CSMA/CD) as the accessmethod. Ethernet is standardized in the IEEE 802.3 specification.

event An occurrence of significance to a task or system. Events can includecompletion or failure of an operation, a user action, or the change in stateof a process.

expansion canisterA hardware unit that includes the serial-attached SCSI (SAS) hardware thatenables the node hardware to use the drives of the expansion enclosure.

expansion enclosureA hardware unit that includes enclosure chassis, expansion canisters,drives, and power sources that do not include batteries.

fabric A complex network of hubs, switches, adapter endpoints, and connectingcables that support a communication protocol between devices. Forexample, fibre channel uses a fabric to connect devices.

fibre channelA technology for transmitting data between computer devices. It isespecially suited for attaching computer servers to shared storage devicesand for interconnecting storage controllers and drives.

FICONSee fibre channel connection.

fibre channel connectionA fibre-channel communication protocol designed for IBM mainframecomputers and peripherals.

FlashCopyAn optional feature of the Storage System DS family that can make aninstant copy of data, that is, a point-in-time copy of a volume.

fuzzy copyA backup version or archived copy of a file that might not accuratelyreflect the original contents of the file, because it was backed up orarchived when the file was being modified.

Global CopyAn optional capability of the DS8000 remote mirror and copy feature thatmaintains a fuzzy copy of a logical volume on the same DS8000 storageunit or on another DS8000 storage unit. In other words, all modificationsthat any attached host performs on the primary logical volume are alsoperformed on the secondary logical volume at a later point in time. Theoriginal order of update is not strictly maintained. See also remote mirrorand copy and Metro Mirror.

Glossary 67

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Global MirrorAn optional capability of the remote mirror and copy feature that providesa two-site extended-distance remote copy. Data that is written by the hostto the storage unit at the local site is automatically maintained at theremote site. See also Metro Mirror, remote mirror and copy, and Global Copy.

Globally Unique Identifier (GUID)An algorithmically determined number that uniquely identifies an entitywithin a system.

graphical user interface (GUI)A type of computer interface that presents a visual metaphor of areal-world scene, often of a desktop, by combining high-resolutiongraphics, pointing devices, menu bars and other menus, overlappingwindows, icons and object-action relationship.

GUI See graphical user interface.

GUID See Globally Unique Identifier.

Hardware Management Console (HMC)A system that controls managed systems, including the management oflogical partitions. Using service applications, the HMC communicates withmanaged systems to detect, consolidate, and send information to IBM foranalysis.

HMC See Hardware Management Console.

host A computer that is connected to a network and that provides an accesspoint to that network. The host can be a client, a server, or both a clientand server simultaneously.

host nameIn Internet communication, the name given to a computer. The host namemight be a fully qualified domain name such asmycomputer.city.company.com, or it might be a specific subname such asmycomputer. See also host system.

host systemA computer, either mainframe (S/390 or zSeries) or open-system, that isconnected to the ESS. S/390 or zSeries hosts are connected to the ESSthrough ESCON or FICON interfaces. Open-systems hosts are connected tothe ESS by the Small Computer System Interface (SCSI) or thefibre-channel interface.

hub A fibre channel device that connects nodes into a logical loop by using aphysical star topology.

in-bandPertaining to signals that are carried within the telephony voice channel.

Internet Protocol (IP)A protocol that routes data through a network or interconnected networks.This protocol acts as an intermediary between the higher protocol layersand the physical network. See also Transmission Control Protocol/InternetProtocol.

IP See Internet Protocol.

IP addressA unique address for a device or logical unit on a network that uses theInternet Protocol standard.


job A unit of work within a run for a schedule. One run may have multiplejobs. For example, a system probe schedule has one job created per systemin its definition.

launch descriptor fileAn XML file that describes the menus and the detailed uniform resourcelocators (URLs) for applications. A launch descriptor file is required toenable the launch-in-context feature for the device.

launch-in-contextA feature that enables a user to access external applications from the TivoliStorage Productivity Center GUI.

LDAP See Lightweight Directory Access Protocol.

Lightweight Directory Access Protocol (LDAP)An open protocol that uses TCP/IP to provide access to directories thatsupport an X.500 model and that does not incur the resource requirementsof the more complex X.500 Directory Access Protocol (DAP). For example,LDAP can be used to locate people, organizations, and other resources inan Internet or intranet directory.

Lightweight Third Party Authentication (LTPA)An authentication framework that allows single sign-on across a set of Webservers that fall within an Internet domain.

LTPA See Lightweight Third Party Authentication.

managed hostA host that is managed by Tivoli Storage Productivity Center and one ormore active in-band agents.

Management Information Base (MIB)In the Simple Network Management Protocol (SNMP), a database ofobjects that can be queried or set by a network management system.

Metro MirrorA function of the remote mirror and copy feature that constantly updates asecondary copy of a volume to match changes made to a source volume.See also remote mirror and copy and Global Copy.

Metro Global MirrorA three-site, high availability, disaster recovery solution. Metro GlobalMirror uses synchronous replication to mirror data between a local site andan intermediate site, and asynchronous replication to mirror data from anintermediate site to a remote site.

MIB See Management Information Base.

navigation treeA hierarchical structure that is used to access information.

node canisterA hardware unit that includes the node hardware, fabric and serviceinterfaces, and serial-attached SCSI (SAS) expansion ports.

password toolA software application that manages the Administrator password and thehost authentication password so that they can be changed as one.

A software application that manages the DB2 user password, DB2 servicepassword, and WebSphere user password so that they can changed as one.

Glossary 69

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persistenceA characteristic of data that is maintained across session boundaries, or ofan object that continues to exist after the execution of the program orprocess that created it, usually in nonvolatile storage such as a databasesystem.

ping A job that tracks the availability of assets and that is performed by anagent. Several ping jobs can be used to monitor the availability of anycomputer or subset of computers in the network. See also schedule.

pool A named set of storage volumes that is the destination for storing clientdata.

probe A job that itemizes and creates an inventory of assets, such as computers,controllers, disk drives, file systems, and logical units, and that isperformed by an agent. Several probe jobs can be used on any computer orsubset of computers. See also schedule.

rack See enclosure.

RAID See Redundant Array of Independent Disks.

Redundant Array of Independent Disks (RAID)A collection of two or more disk physical drives that present to the host animage of one or more logical disk drives. In the event of a single physicaldevice failure, the data can be read or regenerated from the other diskdrives in the array due to data redundancy. See also array.

remote consoleA display device that qualifies as a system console but is not directlyattached to a system.

remote mirror and copyA feature of a storage server that constantly updates a secondary copy of alogical volume to match changes made to a primary logical volume. Theprimary and secondary volumes can be on the same storage server or onseparate storage servers. See also Global Mirror, Metro Mirror, and GlobalCopy.

run A single invocation of a schedule. A schedule that collects data multipletimes has multiple runs. For example, a scan schedule that collects datadaily has seven runs per week.

SAN See storage area network.

scan A job that monitors the usage and consumption of your storage and theconstraints and that is performed by an agent. Several scan jobs can beused to monitor the file systems on any computer or subset of computers.See also schedule.

scheduleA definition of a monitoring task that collects data about storage resources.Monitoring tasks include scans, probes, pings, discovery, and performancemonitors. For example, define a probe schedule to collect data aboutstorage systems; define a scan schedule to collect file-level informationabout hosts.

SCSI See Small Computer System Interface.

Simple Network Management Protocol (SNMP)A set of protocols for monitoring systems and devices in complexnetworks. Information about managed devices is defined and stored in aManagement Information Base (MIB).


single sign-onAn authentication process in which a user can access more than onesystem or application by entering a single user ID and password.

Small Computer System Interface (SCSI)A standard used by computer manufacturers for attaching peripheraldevices (such as tape drives, hard disks, CD-ROM drives, printers, andscanners) to computers (servers).

SMI-S See Storage Management Initiative Specification.

SNMPSee Simple Network Management Protocol.

storage area network (SAN)A dedicated storage network tailored to a specific environment, combiningservers, storage products, networking products, software, and services.

Storage Management Initiative Specification (SMI-S)A design specification developed by the Storage Networking IndustryAssociation (SNIA) that specifies a secure and reliable interface with whichstorage management systems (SMSs) can identify, classify, monitor, andcontrol physical and logical resources in a storage area network (SAN). Theinterface integrates the various devices to be managed in a storage areanetwork (SAN) and the tools used to manage them.

Storage Networking Industry Association (SNIA)An alliance of computer vendors and universities that focus on developingand promoting industry standards for storage networks.

storage poolAn aggregation of storage resources on a SAN that have been set aside fora particular purpose.

subsystemA secondary or subordinate system, usually capable of operatingindependently of, or asynchronously with, a controlling system.

switch A network infrastructure component to which multiple nodes attach.Unlike hubs, switches typically have internal bandwidth that is a multipleof link bandwidth, and the ability to rapidly switch node connections fromone to another. A typical switch can accommodate several simultaneousfull link bandwidth transmissions between different pairs of nodes.Contrast with hub.

systemA functional unit, consisting of one or more computers and associatedsoftware, that uses common storage for all or part of a program and alsofor all or part of the data necessary for the execution of the program. Acomputer system can be a stand-alone unit, or it can consist of multipleconnected units.

token The basic syntactic unit of a computing language. A token consists of oneor more characters, excluding the blank character and excluding characterswithin a string constant or delimited identifier.

topologyThe physical or logical mapping of the location of networking componentsor nodes within a network. Common network topologies include bus, ring,star, and tree.

Glossary 71

virtualizationIn the storage industry, a concept in which a pool of storage is created thatcontains several disk subsystems. The subsystems can be from variousvendors. The pool can be split into virtual disks that are visible to the hostsystems that use them.

volumeA discrete unit of storage on disk, tape or other data recording mediumthat supports some form of identifier and parameter list, such as a volumelabel or input/output control. See also storage pool.

zone A collection of fibre-channel device ports that are permitted tocommunicate with each other using the fabric. Types of device ports forzone purposes are node ports (N_ports) or node loop ports (NL_ports).Any two N_ports or NL_ports that are not members of at least onecommon zone are not permitted to communicate using the fabric. See alsozoning.

zoningIn fibre-channel environments, the grouping of multiple ports to form avirtual, private, storage network. Ports that are members of a zone cancommunicate with each other, but are isolated from ports in other zones.See also zone.


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Index

Aaccessibility features 53acoustical noise emissions 22agents

overview 6altitude 22antivirus software 18attention notices xi

Bbays

expansion 22

Ccapacity limits

SSPC server 23capacity limits for CIM agents

DS3000 23DS4000 23DS5000 23DS6000 23ESS 23

caution statements xiCD drive 22CIM agents

role in Tivoli Storage ProductivityCenter 5

command-line interfacerole in Tivoli Storage Productivity

Center 5Configure Devices wizard

description 3configuring

IBM Storwize V7000 11configuring software 31configuring SSPC

for Storwize V7000 11contamination, particulate and

gaseous 58

Ddanger statements xidepth, server 22dimensions, server 22disk drives 22drives

for CD or DVD 22DVD drive 22

Eelectrical input 22element managers

starting 4environmental notices ixenvironmental specifications 22

error messages 47ESSNI


Ethernet card 22expansion bays 22expansion slots, PCI 22

Ffans, hot-swap 22feature codes 28

Ggaseous contamination 58glossary 65

Hhard-disk drives 22hardware

components 19upgrade option 19

heat output 22height, server 22help

before contacting IBM 47IBM Support Center 51on the World Wide Web 48, 51technical support 47

host namespecifying for System Storage

Productivity Center 37hot-swap fans 22humidity 22

IIBM Support Center 51input voltage specifications 22

JJob Management panel 8

Kkeys, SSH 31

Llicensing 32

Mmemory, specifications 22

messageserror 47

monitoring devices 8

Nnoise emissions 22notes, important 57notices and statements xi

Oonline help 51

Pparticulate contamination 58PCI expansion slots 22planning

software configuration 31planning for additional storage 35planning work sheet 37power cords 24power supply, specifications 22power, specifications 22preinstalled software 32private SSH key 31processor, specifications 22public SSH key 31

RRedbooks publications xxireports, from Tivoli Storage Productivity

Center 8

Ssafety information ixsafety notices ix, xi, xiiSAN Volume Controller

publications xixsize, of server 22software

configuration 31licensing 32optional 32preinstalled 32

specificationsacoustical noise emissions 22altitude 22cache 22drive for CD or DVD 22environmental 22Ethernet card 22fans 22hard-disk drives 22heat output 22humidity 22


specifications (continued)input voltage 22memory 22PCI expansion slots 22power 22power consumption 22power supply 22processor 22size of server 22temperature 22

SSH keysconverting to OpenSSH format 31putty format 31

starting applications 4starting element managers 4statements and notices xiStorage Resource agents


storage, planning for additional 35Storwize V7000

configuringSSPC for 11

support 49System Storage Productivity Center

managingSAN Volume Controller 10

overview 1, 2, 9, 13, 14, 16server

description 37support 49Tivoli Storage Productivity Center

role in SSPC 2

Ttelecommunication line cord, usage xviitemperature 22Tivoli Storage Productivity Center

automatic configuring of devices 3data collection

by CIM agents 5by command-line interface 5by ESSNI 5by Storage Resource agents 5

monitoring devices 8reports 8starting applications 4

Tivoli Storage Productivity Center forReplication

methods of data replication 41overview 14replication, methods 41try and buy 14

translationsbrowser locale requirement xxii

troubleshooting 47documentation 47

try and buy 14, 41

Vvisual display devices, usage xviivoltage xvii

Wweight, server 22width, server 22wizard

Configure Devices 3


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