System Shield

Stay protectedSystem Shield

system shield

We ensure the continuity of your key business applications

System Shield – a business continuity service ensuring the highest availability of key business applications. System Shield is an alternative to the traditional service model which it significantly increases productivity and organizational performance. System Shield ensures complete safety of the IT environment while at the same time reducing mainte-nance costs.

Business Application

Internal Systems

Assis

tanc

e

Servi

ce

Proactive Service Reactive Service

Upgrade Consulting Tra

ining

Core

Data

Base Core Applications

Middleware

Virtualization

Business Application

ITInfrastructure

Applicationrecovery from

second site / clusterNormal Processing

Hardware Repair

time

Failure

Recovery time under 4 hours!

structure and Process

system shield• guaranteebusinesscontinuityandfullITsupport• comprehensiveprotectionofapplicationsandinfrastructurestability24/7• highavailabilityanddatasecurity• costoptimizationtoimprovethequalityofthenewbusiness• increasedefficiencyandcompetitiveadvantage• specializedbackupdatacenterforfullonlinedisasterrecovery• independencefromtheequipmentmanufactureriswhatweprovide• efficientoperationoftheinfrastructure;evenafterthewarrantyperiod

structure Process

System Shield

Deep systemsanalysis

Test End to End

Optimizesystem

environment

Initiate SLA:- Proactive Service- Reactive Service- Assistance Service Stay protected

System Shield

Contact information

COMPAREXd.o.o.

Šmartinskacesta53

1000Ljubljana

Slovenia

Tel.+386(0)59250300

Fax.+386(0)59250301

office@comparex.si•www.comparex.si

Why COmPAReX?„With System Shield we do not need to worry about ope-rating of our key business applications, we just use them. Shield means a definite end to problems with ITenvironment. With IT maintenance cost reduction by 30% we have achieved increase in performance and avai-lability of our core applications. We can focus on our corebusiness activities – to protect people.“

Artur Mikołajczyk, IT Director, Vienna Insurance Group.

methodology

Why system shield?

IBM Maintenance is obligated to repair the damaged component within their »Fix Time« commitment. The Customer is encouraged to restore operation of applications.

Har

dwar

eFa

ilure

COMPAREX is obligated to restore the operation of the application environment within a specified time. Under circumstances of a hardware failure, COMPAREX performs a preliminary diagnosis and coordinates HWMA repairs. After completion of hardware repairs, COMPAREX restores the operating status from before the failure.

Periodic change of hardware microcode. Full Proactive Service, including capacity planning and reporting. Periodic reviews of the hardware and application environments, system tuning, upgrades and patches.

The customer is provided with the pool of hours any additional services, related to the hardware and application environments.

Pro

activ

eW

ork

Services payable separately on a»Per Call« basis.

Ass

ista

ntW

ork

Inci

dent

Man

agem

ent

Anonymous point of contact. Only certain problems are solved. Lack of cooperation with the maintenance teams of other vendors.

Dedicated team, familiar with the customer’s environment, comprehensive management of incidents, focusing on proper operation of business applications. Diagnosis of the reasons for failure, remedying its effects and managing the service resources of vendors.

Vendor`s Service System Shield Competences• EMC• Falconstor• HP• HDS• IBM• Linux• Microsoft• NetApp• RedHat• SuSE• other linux based systems

References• BREBankSA• KomendaGłównaPolicji• KredytBankSA• NationalBankofPoland• Play4• PKOBP• PolskieLinieLotniczeLOTSA• TUCOMPENSASA• andothers

Are you constantly under pressure?• Yourcustomerscomplainaboutthequalityofservices.• ITinfrastructuremaintenancecostsareconstantlygrowing.• Youarewillingindependencefromunreliablesuppliers.• YousufferdowntimeanddelayscausedbyITproblems.• Yourealiseyouaremissingbusinessopportunities.