system center integration brad watts premier field engineering [email protected]
TRANSCRIPT
Agenda
•Use System Center Orchestrator (SCORCH) to generate a ticket from a System Center Operations Manager (SCOM) alert in System Center Service Manager (SCSM)
•Make the connection two directional so each system can close the item generated from the other system.
Workflow• SCOM SCSM• Creating SCSM Ticket• Alert Resolution State changed to “SCSM Ticket”• Use information from alert to create Incident in SCSM• Update the Alert in SCOM with the SCSM Incident # and GUID
• Closing SCSM Ticket• Alert Resolution State changed to “Closed” and there is a Ticket Id in
the alert• Update the SCSM Incident to resolved
• SCSM SCOM• Close SCOM Alert• Operations Manager generated Incident is changed to resolved• If the SCOM alert is from a rule then close the alert.• If the SCOM alert is from a monitor then reset the health of the monitor
DEMO
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