Title of Presentation

System Center Essentials:Overview & Architecture

Mike PeersPartner Solution Sales SpecialistMicrosoft Corporation4/24/2007 8:11 AM 2005 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.1AgendaOverviewArchitectureDeployment and PlanningRemote ManagementPricing and LicensingSchedule4/24/2007 8:11 AM 2005 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.2Mid Market IT ChallengesKeeping OS and applications updated with the latest patches is time consuming.Email is critical for my company, server downtime is bad for businessSoftware installation for desktops should be quick and easy its not!End-user troubleshooting is manual for us telephone, email, and remote desktop in XPOur hardware and software inventory is in spreadsheets, its hard to pull it all together

4/24/2007 8:11 AM 2005 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.3Addressing IT Challenges

Resolve end user issuesDiagnostics tasks, reporting and deploy end user software

Keep my environment up and runningComplete monitoring, with knowledge for servers, desktops, network devices and hardware

Get and stay secureUpdate management for Windows and Applications as well as third party updates

Keep track of what I haveHardware and software asset inventory and reporting4/24/2007 8:11 AM 2003-2004 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.4Help me deploy key business applications reliably Application Deployment. Reliable application deployment results in the reduction in critical downtime

Help me understand what I own and what Im using Inventory & Metering

Help me protect my IT environment Patch Management

System Center Essentials 2007Unified solution for Midsize businesses (25-500 PCs, Up to 30 Servers)Monitoring, updating, and asset tracking to keep your IT environment secure and up-to-dateProactive Management

A unified solution with a single console for managing your servers, clients, hardware, software, and IT servicesUnifiedExperience

Easy to prepare, deploy and configure. Simple execution of complex management tasks like troubleshooting end user issues, and server and client software deployment.IncreasedEfficiency

4/24/2007 8:11 AM 2005 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.55255025050010Small BusinessLower MidmarketCore MidmarketUpper MidmarketEnterpriseMS Segment# of usersHome UsersUser info/personaDo It Yourselfer (DIY)*IT GeneralistIT SpecialistManages server as secondary responsibilityManages server as primary shared responsibility1-2 full time IT Generalists5-10 full time IT Generalists with some area of focusSpecialists per workloadManagement Products100

4/24/2007 8:11 AM 2005 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.6Differentiated from stand alone specialist management productsFeatures, scale, price, high availability, delegated administration, connectorsSBS and Centro integrate SCE functionality as a part of their overall solutions

Foundation TechnologiesSCE foundation technologies:Operations Manager 2007Windows Server Update Services 3.0SQL Server 2005 Microsoft Update

*Support for virtualized computers4/24/2007 8:12 AM 2005 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.7Solution Architecture

4/24/2007 8:12 AM 2005 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.8Increased EfficiencyDemo

10 click setup

Out-of-the-box Wizards

Upgrade Windows Server Update Services 2.0 and 3.0

Upgrade Support for Operations Manager 2005

Flexible SQL ServerConfigurations remote vs. local)

Integrated install of monitoring, change & configuration management, and databasesInteractive Pre-requisite checker to analyze readiness9Seminar NameMicrosoft TechNet Seminar 2006Simple 10-click SetupIntegrated install of monitoring, change & configuration management, and databasesInteractive Pre-requisite checker to analyze readinessFlexible SQL Server configurations (remote vs. local) Out-of-the-box Wizards to configure Essentials 2007 for your environmentUpgrade Windows Server Update Services 2.0 and 3.0Upgrade Support for Operations Manager 2005Unified ExperienceDemo

Centralized computer views with tasks, health inventory, deployment status

Summary Reports for your Computer Groups

Powerful grouping methods for dynamic or static membership

Multi-factor health model combining monitoring, updates and software status

Automated Daily Health Report Email

In-line reports for availability, performance, inventory, software and update deployments10Seminar NameMicrosoft TechNet Seminar 2006Proactive ManagementDemo

Complete monitoring, with knowledge and in-line tasks for servers, desktops, network devices and hardware

Updates or Add/Remove Programs

Troubleshooting with diagnostic tasks and reporting

Hardware and software asset inventory and reporting

Automated update synchs with auto-deployments

Software Distribution via Automatic11Seminar NameMicrosoft TechNet Seminar 2006Add custom monitoring using Management Pack templatesNetwork topology & monitoring of devices

Core Functions

Software DistributionMonitoringComputer InventoryUnified ConsoleUpdate ManagementMonitoringEssentials uses same Management Packs as OpsMgr, customized for Mid-market environmentsRules marked OnEssentialMonitoring as the enabled property are active out-of-the-box30-50% of rules are disabled (simple to enable)Things that are disabled not OnEssentialMonitoringWarning or Information alerts Rules requiring configurationExchange SMTP mail flowHighly Specialized Performance Rules Disk Reads Per SecondMP Guides available, allowing overrides to enableMonitoring of SNMP-enabled network devicesIncluding interfaces on routers and switches

4/24/2007 8:12 AM 2005 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.13Monitoring AuthoringCustomize monitoring to your needs via Management Pack TemplatesWindows ServiceWeb Application RecorderTCP Port MonitoringOLE DB Data sourcesOverride rules and monitors to customize or disable monitoringDistributed Application modeling

4/24/2007 8:12 AM 2005 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.14Update ManagementUpdate Operating Systems, MS Products, Partner Products, LOB AppsCatalog integration with Adobe, 1E, CitrixUpdate synch details & auto-approvals configurableDeployment Status reports per computer, or per updateUpdate views can be created for filtering contentMicrosoft UpdateLocally Published UpdatesSCE Server3rd Party Update SiteInternet

4/24/2007 8:12 AM 2005 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.15Software DistributionDeploy Software Applications via simple WizardSupport for both EXE and MSI installersCommand Line parameters for EXE, parameters for MSICreate dynamic groups via Computers space for Pre-requisites determination and approvalsPackage size up to 1.6 GB (more for RTM)Deployment Status Reports via Computer or Software space

4/24/2007 8:12 AM 2005 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.16Computer Inventory30+ inventory attributes collected via WMI, software collected from Add/Remove ProgramsCAB file distributed from WSUS serverInventory is reported 22 hours, only if a change in inventory is detectedInventory collection cannot be customized (Microsoft signed inventory rules cab file)Inventory Reports accessible via Computers or Reports spaces.Detailed Video Card data including video RAMTroubleshooting Inventory collectionCollect Inventory Now TaskWuauclt detectnow on clientWindows Update AgentWMIARPInventory Rules CAB

4/24/2007 8:12 AM 2005 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.17Unified ConsoleOne console, all IT Management tasksRemote console over Internet is supportedLocal or Remote UI, connecting to OpsMgr and WSUS SDKsRemote console can be installed via Setup menu, with certificates being transferred from server to client.Console ConnectWSUS SDKOpsMgrSDKUnified Console Displayed

4/24/2007 8:12 AM 2005 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.18Computer GroupingComputer groups are central for all management activitiesGroup creation via Management Pack or via Computers UIMP Groups must be declared as distribution groups via Computers UI for most management tasksDynamic Group membership based on attributes vs. Static groups you declaredMembership takes effect as attributes are discovered and groups are synchronizedTroubleshooting group membershipDelays in dynamic group calculationsGroup synchronization delaysEditing groups -> Show only membersOperating SystemWorkloadCriticalityPhysical LocationHardware ConfigSoftware ConfigWMI query

4/24/2007 8:12 AM 2005 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.19System Center Essentials 2007: Deployment and Upgrade 4/24/2007 8:12 AMMICROSOFT CONFIDENTIAL 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.20TopologiesSingle Server (All in one)

Agent: Refer to min HW requirements for OS

Processor: 1.8 GHz min, 2.8 GHz recommended

Memory: 1 GB min, 2 GB recommended

HD space: 11.5 GB min, 20 GB recommended

512 MB min, (1 GB rec)HD space: 512 MB1.0 GHz min, (2.8 GB rec)

DatabaseDistributedAll in one box if:Management ServerDatabaseConsole

If all on one server do really need 2GB. So this becomes the minimum. 6GB includes all the core microsoft updates for security. OS and other productsAgent footprint doesnt require anything else other than min spec of hardware.

Planning for capacityHard disk spaceEssentials operational and reporting database 4 GB each (Express will limit to 4 GB)WSUS DB can grow beyond 2 GBUpdate content can grow beyond 6 GBPerformanceRemote console strongly recommendedFor managing environments over 100 computers, remote DB strongly recommended

4/24/2007 8:12 AMMICROSOFT CONFIDENTIAL 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.21What can you manage?ClientSNMP DevicesServers

Windows 2003 Service Pack 1 (x86 and x64)Active DirectorySQL Server 2005 SP1Internet Information Services 6.0.NET Framework 2.0 and 3.0Windows 2000 Pro SP4, Windows XP SP2 (x86 and x64),Windows Vista (x86 and x64)Windows 2000 Server SP4, Windows Server 2003 SP1 (x86 and x64)Can be virtual computers!

500 Clients30 Servers

Same AD forest as the Essentials serverOnly one Essentials server per domainAll managed computers must be in the same AD forest as the Essentials serverOnly one Essentials server per domain

4/24/2007 8:12 AMMICROSOFT CONFIDENTIAL 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.22Database OptionsSupport SQL 2005 SP1 Express, Workgroup, Standard and EnterpriseRequire both SQL database instance and SRS instanceCan choose to use:SQL Express w/Advanced ServicesEssentials setup will install and configureExisting local SQL instanceExisting remote SQL instanceRequires local SRS instance on Essentials server

This will be discussed as part of the what can you manage slide. 4/24/2007 10:49 AMMICROSOFT CONFIDENTIAL 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.23Simple and Integrated SetupInstall server, console or agentInstallation and update content locationPrerequisites CheckerSQL Server selectionAdministration AccountThree Post Set up Wizards

Checker ensures server can support EssentialsWindows Server 2003 SP1IIS 6Windows Installer 3.1Active Directory.NET Framework 2.0 & 3.0Available Hard Disk SpaceMinimum Hardware requirementsNo Pending Reboots

Three wizardsFeature configurationComputer and Device DiscoveryUpdate Management configuration

4/24/2007 10:44 AMMICROSOFT CONFIDENTIAL 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.24Upgrading to Essentials 2007You can easily upgrade and migrate to Essentials from existing management toolsets

Windows Server Update Services 2.0 and 3.0In place upgrade preserving existing update informationUpdate binaries and metadataGroups and approvalsEssentials install will upgrade WSUS during setup

Operations Manager 2005Support for migrating management packs from both Operations Manager 2005 and Operations Manager 2005 Workgroup EditionSide by side operation to preserve mission critical monitoringThis will be discussed as part of the Simple and integrated setup

4/24/2007 10:50 AMMICROSOFT CONFIDENTIAL 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.25Post-Setup ConfigurationThree wizardsFeature configurationComputer and Device DiscoveryUpdate Management configuration

This will be discussed as part of the Simple and integrated setup4/24/2007 2:10 PMMICROSOFT CONFIDENTIAL 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.26Console and Manual Agent InstallationConsole installationInstalls on Windows XP SP2, Windows Vista and Windows Server 2003Requires certificates from Essentials server; get for free if already an agentManual agent installationMany manual steps: certificates, helper objectsThis will be discussed as part of the what can you manage slide.

4/24/2007 10:50 AMMICROSOFT CONFIDENTIAL 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.27Set up and Configuration WizardsDemo28Seminar NameMicrosoft TechNet Seminar 2006Additional configuration

Update Management WizardLocal vs Domain Group PolicyComputer and Device DiscoveryFeature Configuration Wizard

Feature Configuration WizardConfigure proxy serverChoose to use local or domain Group Policy to configure clientsIf domain Group Policy is selected, can configure Windows Firewall and Remote Assistance settingsAgentless Error MonitoringError ForwardingDaily Health ReportScheduled Discovery

4/24/2007 8:12 AMMICROSOFT CONFIDENTIAL 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.30Local vs Domain Group PolicyDomain Group Policy (recommended)If you are a Domain Administrator/Group Policy Creator/Owner select domain policyUses two GPOs in ADAll Computers certs and firewall exceptionsManaged Computers Automatic Updates agent, Remote Assistance, Agentless Error MonitoringLocal Group PolicyIf you are not a Domain Administrator select local policyEssentials configures local GPO on managed computers via a management packLose ability to configure Windows Firewall and Remote Assistance

4/24/2007 8:12 AMMICROSOFT CONFIDENTIAL 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.31Computer and Device DiscoveryDiscover computers/devices for managementServer and ClientsAuto discovery (recommended)Browse for computers by nameDevicesScan IP rangeCommunity StringScheduled Discovery will manage new systems as they come online

4/24/2007 8:12 AMMICROSOFT CONFIDENTIAL 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.32Update Management WizardWizard configures update management settingsProxy serverProductsLanguages (language of server by default)Update classifications (Critical Updates, Security Updates and Service Packs by default)Auto Approvals (Critical and Security Updates for All Computers group by default)Sync schedule (daily by default)4/24/2007 8:12 AMMICROSOFT CONFIDENTIAL 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.33Providing Remote Managed Services With Essentials 2007 And Operations Manager 2007Mike PeersPartner Solution Sales Specialist Microsoft Corporation 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.34The OpportunityHow do services relate with System CenterWhat is System Center providingRemote monitoringDemo Remote Management ExperienceChange and configurationDemo Working with customersDeployment and configurationDemo Adding new customersTimeline and resources

Why Hosted Managed ServiceBetter serve Small and Medium Size Business Improve IT ManagementOutsource supportLack of current managementProvide Platform for Service Providers to enable Remote Managed Services to SMBIncrease efficiency of service operationsAdd services to portfolio of offeringsIncrease effectiveness of Windows management servicesTraditional approachsOA built to be delivered via the internet via the ISVThis is about building software, to host and deliver to downstream clients

Why? Big opportunity large number of business22 million world wideLess than half any management of thisSoft benefits for usA managed desktop is a good one for everyone Gartner referenceAlso be benefit for the customer to have a better serviceOne efficient way for this market is to consider having some of this run by others @Value add providers @ - business, small or medium - drive business from other small business - provides them with tools to so they can do more IT service in a remote fashion - Will be sold directly to VAP providing the services, or the option is larger providers who build the capabiloty.

4/24/2007 8:12 AMMICROSOFT CONFIDENTIAL 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.35

Secure connection over the internetRemote troubleshoot without using credentialsEasily scale to manage multiple SMB customersOut-of the box managed services functionalityMore than just monitoring Knowledge that reduces your problem resolution time

Rich customizable reporting based on SLA Connectors to accounting/billing and trouble ticketing

Secure

Scalable

Comprehensive& Knowledge driven

Extensible

Hosted System CenterRemote Managed Services4/24/2007 8:12 AM 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.36Must be simple quick to install not heavyEasy to useHosting mailboxes or CRM that talks to the monitoring toolsMust be extensible

Why does this sit in relation to SCE - more mature people in the EPG end - in mid market they have less servers, less IT staff or less maturity. Therefore less robust IT.

Where there is an IT generalist they may run SCE themselves. But where 24.7 support is required or need holiday, illness coverage etc. An experience designed specifically for service providers!Service Provider Management PackRemote Management securely over internetScalable to 100 SMB customersCustomer centric console & reportingEasy deployment and configurationMonitoring knowledge & intelligenceExtensible to include further servicesWhat Is System Center Providing?

About building software specifically for service providersSpoke to a lot of customersThe tools ranged from MOM, SMS, Terminal Services As a service provider these products are design in that way for the mid market. They dont provide me with a customer centric view

The solution is design to work securely over the internet. With no VPN or user name and password for each environment.

Simple for a customer to install and also for a service provier to get up and runing.

RMS will not hard limit nodes managed at customer sites or the number of customer sites that may be managedDesigned for ~100 mid market customer sitesManage clients and severs centrally via standard management packsData driven scale using System Center Capacity Planner

Microsoft Management Summit 2007March 26-30, 2007 | San Diego, CA

4/24/2007 3:35 PM 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.37Technology FoundationBuilt on the technology foundation of System Center Essentials and Operations Manager 2007Operations Manager 2007Highly scalable proven architectureEnterprise console with filtering, scoping and granular securityRich monitoring via Management packs with knowledge and tasksReporting and data warehousingComprehensive customization and extensibility supportSystem Center Essentials 2007Lightweight customer side end point with simple setupSecure internet based communication no VPNs!Deep integration with Operations Manager

This is duplication of earlier slide but worth mentioning additional benefits under the hosted model around Ops Manager as this is used in full version.

There are over 100 management packs today.

SCE new product for small and medium sized businessesStandalone in nature but also an end point and forwarder of information to a service proviers

Monitoring, inventory through to software distribution and update management

Microsoft Management Summit 2007March 26-30, 2007 | San Diego, CA

4/24/2007 8:12 AM 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.38Service Provider Flow

VAP installs OpsMgr 2007 at their premises. The VAP management pack provides customer centric views, tasks and reports.

SCE is installed at customer premises and configured to communicate with the VAP site.

The VAP site synchronizes automatically with Microsoft Update (MU) and OpsMgr 2007 management packs.

Using the OpsMgr channel, monitoring data is sent to the VAP site. The VAP may open a remote console to the customer using Indigo remoting.

SCE automatically downloads update binaries that are approved by the VAP using the remote SCE console; SCE installs them on computers at the customer site.

Configuration is required on customer and service provider site

Customer siteEssentials end point installationConnection and security information

Service provider siteOperations Manager central server(s) installationService provider management pack and reportsEssentials remote consoleCustomer site approval Security configuration for certificate distribution

The service provider management pack provides prescriptive documentation outlining all configurationMicrosoft Management Summit 2007March 26-30, 2007 | San Diego, CA

4/24/2007 4:14 PM 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.39Deploying RMSConfiguration is required on customer and service provider site

Customer siteEssentials end point installationConnection and security information

Service provider siteOperations Manager central server(s) installationService provider management pack and reportsEssentials remote consoleCustomer site approval Security configuration for certificate distribution

The service provider management pack provides prescriptive documentation outlining all configurationMicrosoft Management Summit 2007March 26-30, 2007 | San Diego, CA

4/24/2007 3:43 PM 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.40Service Provider ExperienceDemo

41Seminar NameMicrosoft TechNet Seminar 2006Demo:Adding a new customerWorking with Custmers

Service Provider ExperienceRemote MonitoringRemote TroubleshootingOperations Manager KnowledgeExtensible platformChange and Configuration ManagementApprove and configure updatesDeploy softwareView hardware and software inventoryCertificatesCustomer ReportsAdministrator ExperienceRole Based SecurityDashboardsCentral AdministrationReportingHealth and availability trendsDaily summariesBilling and charge backCapacity planningIntegrationSDK, 3rd Party connections and extensions

Remote monitoringMonitoring with knowledgeAll monitoring capabilities are provided via Operations Manager management packsMPs include Knowledge from the Microsoft server, client and application teams to accelerate problem resolution100+ management packs available today for Microsoft and third party applications and platformsDiagnostic tasks allow remote troubleshooting and problem resolution without leaving your officeSelf managing infrastructure - know if the monitoring system is working, a customer site is down or unhealthyBuilt on an extensible platformAdd and customize monitoring for each customerLeverage industry or vertical expertise to provide management packs for your areas of expertiseDeliver on different service levels from a single infrastructureMicrosoft Management Summit 2007March 26-30, 2007 | San Diego, CA

4/24/2007 8:12 AM 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.43Remote Monitoring ExperienceOpsMgr console used to monitor customer sitesDiscover customer computersCustomer filtered views (state, alerts)Customer health state rollup Tasks can run on customer computers

Microsoft Management Summit 2007March 26-30, 2007 | San Diego, CA

4/24/2007 8:12 AM 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.44Change And Configuration ManagementCustomer site controlled CCM capabilitiesUpdate ManagementSoftware DistributionHardware & Software inventoryService Provider uses remote Essentials console tasks to perform key tasksApprove and configure updatesDeploy softwareView hardware and software inventoryCertificates and credentials must be configured for each customers Essentials Server for the remote console

Microsoft Management Summit 2007March 26-30, 2007 | San Diego, CA

4/24/2007 8:12 AM 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.45

Change And Configuration ExperienceRemote Essentials console used by Service Provider to: Manage customers updatesCreate and distribute software packagesView inventory and generate reports

Microsoft Management Summit 2007March 26-30, 2007 | San Diego, CA

4/24/2007 8:12 AM 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.46Administration ExperienceOperations Manager provides an experience designed specifically for understanding customer site healthCustomer dashboardsTopologies of the monitoring hierarchyCustomer site, computer and role viewsAdministration can centrally be controlled including Configure customers SCE serverDiscovery customers computersConfigure customers update management settingsThe Operations Manager console provides role based security allowing secure access to individual customers or monitoring rolesMicrosoft Management Summit 2007March 26-30, 2007 | San Diego, CA

4/24/2007 8:12 AM 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.47Reporting CapabilitiesAll remote management capabilities include native reporting using the reporting data warehouse for long term storage of dataReporting built on SQL Reporting ServicesReporting models to make report authoring easyLeverage billing report examples showing time spent working on customer issuesReports can be branded so customers know who is doing all the work!Reports available out of the box includingHealth and availability trendsDaily summariesBilling and charge backCapacity planningMicrosoft Management Summit 2007March 26-30, 2007 | San Diego, CA

4/24/2007 8:12 AM 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.48IntegrationThe System Center platform provides an extensible and customizable solution for partners to build on Management packsReportsConnectorsFully public and free software development kit (SDK)Authoring documentation and tools designed for ISVsPartner integration examplesConnectors to third party management systemsConnectors to billing systems for charge backManagement packs and reports for industry or workload verticalsMicrosoft Management Summit 2007March 26-30, 2007 | San Diego, CA

4/24/2007 8:12 AM 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.49Schedule and PricingScheduleRC1Available nowRTM H1CY07

PricingAnnouncement of Pricing and Licensing at RTMPriced right for Midsize businessesSimple and flexible licensing modelService Provider will use Service Provider Licensing Agreement (SPLA)

Microsoft Management Summit 2007March 26-30, 2007 | San Diego, CA

4/24/2007 8:12 AM 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.50

For More InformationSystem Center Essentials 2007http://www.microsoft.com/sceRemote Managed Services Bloghttp://blogs.technet.com/dustinj

Beta newsgroupsmicrosoft.beta.sce.serviceproviders microsoft.beta.sce.serviceproviders.setupmicrosoft.beta.sce.serviceproviders.operations(registration with Microsoft Connect required)

System Center Essentials Wikihttp://sce.editme.com

51Seminar NameMicrosoft TechNet Seminar 2006Ihr Potenzial. Unser Antrieb.Thank you for attending this TechNet Event

Find these slides at:http://www.microsoft.com/uk/technetslides52Seminar NameMicrosoft TechNet Seminar 2006Data

Health Service

WCF

Host Process

OpsMgr Channel

BITS

WSUS Database

OpsMgr Agent

AutoUpdate Agent

OpsMgr Database

System Center Essentials Server

WCF

OpsMgr Server SDK

Health Service

System Center Essentials Database Server

Unified Management Console

WinForms Managed Code Console

ADO.Net

OpsMgr 2007 Server

WSUSv3 Server

WSUS Channel

Config. Service

OpsMgr ClientSDK

Installers

Asset Collector

Client SDK

SDK

Web Service

Web Service for Remoting

WSUS ClientSDK

Web Services

WCF

Managed Node (Client or Server)

DB

DB

DB

Customer 2 GGP Limited

Customer 3 XS Solutions

Customer 2 GGP Limited

Customer 3 XS Solutions