system administrator or desktop support or network administrator

8/6/2019 System Administrator or Desktop Support or Network Administrator

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JAMES BEFANIS, [email protected] 2121 Paulding Avenue, Apartment 50Bronx, New York 10462(718) 863 - 1483

SYSTEMS ADMINISTRATOR

Driven Information Technology enthusiast with MCP seeking to contribute acquiredskills within a System Administrator role. Works well independently or in a group setting providing support, administration and maintenance of hardware and software technology; strives for continuous improvement. Skilled in providing End-User Help Desk Support; commended for ability to resolve difficult issues quickly. Thrives in a demanding deadline-oriented environment. Excellent communication and presentation skills; talented learner who quickly apprehends new technology; able to impart technical knowledge to non-technical individuals.

COMPUTER SKILLS

Hardware: IBM/Dell/HP/Compaq desktops/laptops, servers, hard drives, network interface cards(NIC), processors, video cards, RAM, CD/DVD ROM, disk drives, printe

rs, scanners, EMC, Posiflex (POS), Blackberries,Cisco VoIP, Nortel PBX, Cisco routers and switches

Software: MS Office Suite 2007/2003, MS Exchange 2003, Microsoft Terminal Services, Microsoft Operations Manager, Microsoft RAID, Anti Spyware, VMWare,Veritas Backup Exec, Veritas Netbackup, Arcserve Backup, Lotus Notes, IIS, ISA, Photoshop, Illustrator, Quark, Dreamweaver, Fireworks, Symantec Ghost, Active Directory,VNC, BizTracker (POS), Dameware, Barracuda Anti-Spamware, Bugzilla, MySQL Database, Blackberry Enterprise Server, Perforce, Cisco VoIP, Nortel PBX, Tembria, CAUnicenter, Skype, Sysprep

Operating Systems: Windows 7 / Vista / XP / 2003 /2000, Macintosh OSX, Linux

Programming: HTML, DHTML, Coldfusion, SQL, JavaScript, C++, Visual Basic, ASP ASP.NET, PHP, XML

Protocols: TCP/IP, DHCP, DNS, POP, SMTP, WINS, WEP, WPA, SSL, SSH, PXE, RIS, LDAP, RDP, HTTP, FTP, Telnet, ActiveSync

Networking: Installing/Configuring LAN, VPN Access, Wireless Networks, Account Administration, Managing Active Directory

PROFESSIONAL EXPERIENCE

Desktop Support Coordinator

DAVID YURMAN DESIGN, New York, NY, 2008 - 2009

* Supported 600+ users of this jewelry retailer through onsite and remote troubleshooting of software, hardware, network, and peripherals; created virtual machines in VMWare; monitored backups.* Installed MySQL and Tomcat Apache on Linux server; configured Koolspan and Sonicwall VPN clients for users; maintained Altiris; assisted with Juniper issues.* Configured, deployed, managed and resolved issues with telecommunication devices including Blackberries, Windows Mobile and Iphones; setup and configured audiovisual equipment.



* Help Desk support and training for users throughout the organization; createdtutorials and user documentation.

Accomplishments:

* Reduced time to deploy by 50% through creation of software to efficiently automate bulk remote installation procedures.* Improved operating efficiencies by 10% through automation of installation andinternal processes.

James Befanis ConsultantINDEPENDENT CONTRACTOR, New York, NY, 2005 - 2007

* Delivered exceptional system administration and network support for various clients in the retail, education and insurance industries.* Select client list with responsibilities included:* Carol's Daughter (managed 200 user VoIP network and MS Exchange 2003 Server; installed, maintained, configured computers and backup; resolved hardware and software issues including POS; trained staff; designed tutorials and created documentation; purchased technology).* Columbia University (configured and maintained computers; problem-solving; documentation).* W.R. Berkeley (repaired and upgraded desktops, servers and laptops on-site and

remotely; verified backups and troubleshooting of hardware and software issues).* RichDJ Web Services (setup and managed Active Directory; configured Apache forLinux; managed backups; deployed software and upgrades; created and edited Group Policy Objects, supported end users).

QA TesterTURBINE ENTERTAINMENT SOFTWARE, Westwood, MA, 2004 - 2005

* Ran SQL queries; created Quests, NPCs, and other content.* Performed quality assurance testing on web-based billing system; utilized technical documentation from Perforce.

* Collaborated with Customer Support to provide excellent client service.

Accomplishment:

* Improved customer satisfaction ratings by devising and implementing best practice in creation of a list of build changes for Marketing and Customer Support.

Network AdministratorDR. NAUNIHAL SINGH M.D & DR KULDIP SACHDEV M.D, New York, NY, 2003 - 2004

* Wired/networked small business Windows XP network; configured desktops and laptops including hardware and software installation and network protocols.* Ensured proper backup of data and restored data; installed antivirus and firew

all solutions.* Created Access databases; ran queries.* Resolved hardware and software issues; trained staff on hardware and softwareuse.* Recommended and purchased systems, printers, copiers and scanners. Internet ResearcherIPO.COM, New York, NY, 2000 - 2001* Researched companies; collated and entered information into company database.



PROFESSIONAL DEVELOPMENT

Microsoft Certified Professional, 2006

Webmaster Certificate, 2000SKIDMORE COLLEGE COMPUTER CAREER INSTITUTE, White Plains, NY

system administrator or desktop support or network administrator

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