systech c o r p o r a t i o n networking your peripherals
TRANSCRIPT
SYSTECHC O R P O R A T I O NC O R P O R A T I O N
Networking Your PeripheralsNetworking Your Peripherals
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Systech CorporationSystech CorporationProduct Line IntroductionProduct Line Introduction
Don Armerding
Vice President
Software Development and Support
Agenda
• Overview
• Product Families
• Applications
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Product OverviewPort Server FamiliesProduct Overview
Port Server FamiliesPrimary Function:
Connect Serial Devices (printers, scales, time clocks, scanners, terminals, …)To a Host ComputerThrough the Network
Secondary Functions:- Dial/WAN Connections- Routing
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Primary Function:Connect Legacy Dial Devices (POS Terminals, Check readers, ATMs, etc)To a Payment ProcessorThrough the Internet or a Private Network
Product OverviewPayment Gateway Families
Product OverviewPayment Gateway Families
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Key Features – NDSKey Features – NDS
- Add serial ports- Reduce wiring costs- Share peripherals/devices- Support distant devices
- anywhere your network reaches- No changes to your application software
- our serial ports look and act like local serial ports
- Easy to use- Support
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Key Features – Payment GatewaysKey Features – Payment Gateways
- Reduce transaction cost
- Cancel dedicated phone lines
- Make better use of (justify) broadband connection
- Reduce transaction time (sometimes)
- All with no change to the POS device(s)
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Product FamiliesProduct FamiliesNDS/1000 -
1-4 DB9 serial ports
RS232 or RS485/422
10BaseT or 10/100 BaseT
RCS/5000 – (coming – NDS/5000)
8-16 RJ-45 serial ports
RS232/485/422 (SW)
Built-in 10/100 switch
NDS/6000 -
2-4 DB9 serial ports
RS232/485/422 (SW)
Optional 10/100 switch
RCS/6000 – (coming – NDS/6000)
8 DB9 serial ports
RS232/485/422 (SW)
Built-in 10 BaseT hub (10/100 sw in NDS)
IPG/71xx and 75xx -
0-4 POTS (phone) ports
0-2 DCE/DTE RS232 DB25
Optional Modem port (dialbackup)
10/100
IPG/70xx -
1 POTS (phone) ports and/or
1 DCE-only RS232 DB25
10/100
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Common FeaturesCommon Features TCP/IP, 10BaseT or 10/100BaseT LEDs - unit status, network port(s), serial ports Reverse Telnet (telnet server) and NativeCOM Telnet client LPD Command Line* and Browser interfaces Login* Software selectable serial electrical interfaces
(RS232, RS485, RS422 – or DCE/DTE)* PPP*, SLIP*, DOD* Routing* Network Address Translation*
* Not on all families
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Differentiating FeaturesDifferentiating Features
Number of ports Port connector types POTS ports HUB/Switch Ports WAN option and Frame Relay Parallel port
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Product ComparisonProduct Comparison
NDS/1000 NDS/6000
RCS/5000 (NDS/50xx)
RCS/6000 (NDS/6008)
Number of Ports
1-2,4 2-4 8-16 8
Software Switchable Interfaces
No Yes Yes Yes
Port Connectors
DB9 DB9 RJ45 DB9
Ethernet Connections
LAN 10 or 10/100
BaseT
LAN 10/100 Opt. Switch
LAN 10/100 3 Switch
ports
LAN 10/100 3 Switch
ports WAN No No Optional on
RCS Optional on
RCS Parallel Port No No Yes (RCS)
No (NDS) Yes (RCS) No (NDS)
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What can they be used for?What can they be used for?
Windows COM Ports (with NativeCOM)
Unix Pseudo tty Ports (with rtn)
Remote Printer Ports (with LPD)
telnet Clients (access Unix or PICK servers)
Ethernet Multiplexer (connect serial ports across Ethernet)
Dial-In Server (similar to an ISP)
Dial-Out (similar to Dial Up Networking)
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SystechSystechApplication Focus in Key Market SectorsApplication Focus in Key Market Sectors
Basic Applications
• Software/shared peripherals• Back Office• WAN• Telecommunications
RetailRestaurantsGroceryConvenience Stores/ Gas Stations
IndustrialManufacturing AutomationProcess Control
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Local Office
Windows/Unix Server
Parallel Printer
SerialPrinter
Scanner
Low Cost Ethernet Low Cost Ethernet Back Office SolutionsBack Office Solutions
Ethernet TCP/IP
PC
Time Clock
Bar Code Printer
NDS or RCS/5000NDS or RCS/5000NDS or RCS/6000NDS or RCS/6000
PC
Data Terminal
Modem
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FRADFRAD
TA/NT1TA/NT1
FRADFRAD
TA/NT1TA/NT1
Home Office
UNIX Server
WindowsServer
PC
PC
Remote Site
Telco
56KB, T1/E1Frame Relay
ISDN
PPP
CSU/DSUCSU/DSU
CSU/DSUCSU/DSU
Eth
ern
et T
CP
/IP
PC
PC
PC
Low Cost, Flexible Wide Area AccessLow Cost, Flexible Wide Area Access
NDS or RCS/5000 NDS or RCS/5000 NDS or RCS/6000NDS or RCS/6000
NDS or RCS/5000 NDS or RCS/5000 NDS or RCS/6000NDS or RCS/6000
ModemModem
Eth
ern
et T
CP
/IP
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Telecommunications ApplicationsTelecommunications ApplicationsLocal Equipment MonitoringLocal Equipment Monitoring
Home Office
Telco
PC
PC
NDS or RCS/5000NDS or RCS/5000NDS or RCS/6000NDS or RCS/6000
Switches
Switches
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General Retail ApplicationsGeneral Retail Applications
Home Office
Telco
PC
Unix Server
POSRegister
POSRegister
Windows Server
NDS or RCS/5000NDS or RCS/5000NDS or RCS/6000NDS or RCS/6000
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Shared LANShared LAN Access To Kitchen Printers, Kitchen Access To Kitchen Printers, Kitchen
Displays and Legacy EquipmentDisplays and Legacy Equipment
NDS or RCS/5000 NDS or RCS/5000 NDS or RCS/6000NDS or RCS/6000
Ethernet TCP/IP
Time Clock
Windows/UNIXServer
RS-
232
Telxon /Symbol
RF Controller
POS POS POS
KitchenPrinter
KitchenDisplay
Oven
RS-422
BurgerFriesCola
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Grocery ApplicationsGrocery ApplicationsLAN Access and Protocol Conversion LAN Access and Protocol Conversion
For Legacy Scales, Clocks, RF ControllersFor Legacy Scales, Clocks, RF Controllers
Ethernet TCP/IP
HOBART
HOBART
TOLEDOTime Clock
MultivendorApplications
Windows/UNIXServer
RS-232
RS-422
RS-485
Telxon /Symbol
RS-
232
RF Controller
NDS or RCS/5000 NDS or RCS/5000 NDS or RCS/6000NDS or RCS/6000
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Ethernet Connectivity, Routing, and Ethernet Connectivity, Routing, and Proprietary Proprietary
to TCP/IP Protocol Conversion to TCP/IP Protocol Conversion For Electronic PaymentFor Electronic Payment
NDS/6000NDS/6000Ethernet TCP/IP
Store LAN
VeriFone Terminals
IVI/CheckmateTerminals
PaymentPaymentNetworkNetwork
Windows/Unix Server
PaymentPaymentNetworkNetwork
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Multi-Lane Point of Sale Multi-Lane Point of Sale Peripheral ServerPeripheral Server
Ethernet TCP/IP
POS #1
POS #2
RS-232
Shared Money Order
RS-232
NDS or RCS/5000NDS or RCS/5000NDS or RCS/6000NDS or RCS/6000
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Installed-Base POS Installed-Base POS Peripheral UpgradesPeripheral Upgrades
LAN-Attached Peripheral Connectivity to Installed Registers Eliminates Bus Slot Limitations Reduces Field Installation Costs and Complexity Optional Hub Feature Eliminates Need for Additional Ethernet Cabling To Lanes
New POSPeripherals
Ethernet TCP/IP
POS
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Ethernet Connectivity and TCP/IP Ethernet Connectivity and TCP/IP Protocol Conversion Protocol Conversion
For Electronic Payment and LoyaltyFor Electronic Payment and Loyalty
NDS/6000NDS/6000
Windows/UnixServer
Ethernet TCP/IP
Store LAN
Payment Controller
Customer Terminal
Customer Terminal
Customer Terminal
Customer Terminal
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Printer
Convenience Store Forecourt Convenience Store Forecourt Communications ServerCommunications Server
Windows/UnixServer
NDS or RCS/5000NDS or RCS/5000NDS or RCS/6000NDS or RCS/6000
RS232
RS485
GilbarcoPump Controller
PAM-1000
RS232
Telco
VISA - JCP
Paypoints
RS232
RS232
Eth
ern
et T
CP
/IP
PC POS
Money Order
Tank Monitor
Car Wash
Gilbarco/Tokheim
Telco
RS232
Help Desk
POSApplication
TelcoAscendISDN
RS232
Modem
Modem
Hub
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Ethernet Connectivity Ethernet Connectivity For Legacy/New Tank MonitorsFor Legacy/New Tank Monitors
NDS/6000NDS/6000
Ethernet TCP/IP
Remote LAN
Fuel Tank
TelcoWindows/Unix
Server
Gas Tank Monitor
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Power Monitoring ApplicationPower Monitoring Application
Relays tomeasure/monitor
power
Server
Power Monitoring Application
Electrical Switch Gear
RS-485
Local Area Network
NDS/6000NDS/6000
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Dedicated Device SupportDedicated Device Support
Sc a le Sc a nne r Printe r C a rdRe a d e r
N DS
Se ria lSe ria l
Ethe rne t Hub /Switc h
Se ria l
N DS
Se ria l
Se rve r o rWo rksta tio n
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Brief Systech HistoryBrief Systech History
- Established in 1981- Privately held company- Headquartered in San Diego, CA- Supplier for large OEMs- Established reputation - 1,500,000 devices connected- Business: Serial communications
- Originally: Unix Multiport- Now: Windows/Unix Networked Serial Ports
- Market focus (not limited)- Retail/Commercial- Industrial
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DocumentationDocumentation
CD Contains all Documents
Startup Guide
Hardware Manuals
Specific to each model family
Cover cabling, LEDs, specifications
Administrator’s Guides - configuration and operation
RCS Family
NPS Family
NDS Family
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Host SoftwareHost Software Gives administrators access to our units Gives applications access to our ports Uses standard interfaces (COM, LPR, tty, etc) Systech Provides:
• NativeCOM (Windows)• rtn (Unix)• dtelnetd (Unix)• Port Server Utility (Windows)• r4000 maintenance utility (Windows, Unix)
Host OS Provides:• LPD• telnet, telnetd• DHCP/BOOTP• TFTP• Browser
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Onboard SoftwareOnboard Software
Boot Code (firmware)
- Self Test, BOOTP/DHCP, Firmware monitor
- Not on NPS or NDS family (BOOTP/DHCP in OS)
Operating Code
- All run time functionality
- May be compressed to fit in flash – if so, it takes ~20 secs to decompress
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Setting Up a UnitSetting Up a Unit
Assign an IP
Install and Setup Host Software
Set onboard settings (not necessary with NativeCOM)
Cabling
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Assigning An IP AddressAssigning An IP Address
NativeCOM (demo)
DHCP
BOOTP
Terminal
Adopt-An-IP (arp)
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Interfaces - NativeCOMInterfaces - NativeCOM
Main Screen
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Interfaces -NativeCOM (cont)Interfaces -NativeCOM (cont)
Add Port Server
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Interfaces -NativeCOM (cont)Interfaces -NativeCOM (cont)
Status Screen
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Interfaces -Command Line (RCS Only)Interfaces -Command Line (RCS Only)
Welcome to the SYSTECH RCS/4000 Remote Communication ServerPassword: (user)Session #1
Single-key Commands:
Other commands:--------------- ? help slip term admin ppp stty hangup rlogin telnet
Use BREAK or switch key to switch to next session
1/0>>adminPassword: (admin)[admin:1/1*]>>expert[expert:1/2*]>>
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Interfaces – Browser (NDS)Interfaces – Browser (NDS)
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Interfaces - Browser (RCS)Interfaces - Browser (RCS)
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Interfaces - Browser (NPS)Interfaces - Browser (NPS)
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Settings - BrowserSettings - Browser
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Settings - Command Line (RCS Only)Settings - Command Line (RCS Only)
[expert:1/2*]>>show port 1
Port : port1Baud Rate : 9600Inactivity Timeout : 0Character Size : 8Stopbits : 1Parity : noneSwitch character : <undef>Ignore dcd : yesPin1 definition : DCDInput Processing : xoffOutput Processing : xonModem Name : genericPort Owner : jakka - COM3Port Description :
Configuration(s) : rtelnet
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CablingCabling
Electrical Interfaces
RS232
• DCE (Data Communication Equip) - modems
• DTE (Data Termination Equipment) - terminals, printers, etc
(basically everything except a modem)
• DCE is designed to plug straight into a DTE
• To connect a DTE to a DTE, need a null modem
• Our devices are DTE (termination) devices
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CablingCabling
Electrical Interfaces
RS422 and RS485
• Electrically the same
• RS422 is point to point - usually 4 wire
• RS485 allows a bus - usually 2 wire
• Must be terminated at the receive end
• Termination is external, except on NPS/1000
• A bias is provided to put the bus in a known state if no device is driving it.
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CablesCables
Modem Signals (supported only under RS232)
DCD - Data Carrier Detect - detect device or connection RTS/CTS - Ready/Clear To Send - flow control DTR/DSR - Data Terminal/Set Ready - flow control RI - Ring Indicator - call indication
DCD is significant to us By default on RCS, DCD must be present to start service on a port By default on RCS, loss of DCD hangs up service on port Can be disabled by telling unit to ignore DCD This mode can be enabled on other products
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CablesCables
Most Peripherals are DTE devices so need a Null Modem
RXD
TXD
GND
RXD
TXD
GND
(Requires that unit be told to ignore DCD)
RXD
TXD
GND
RTS
CTS
DSR
DTR
DCD
RXD
TXD
GND
RTS
CTS
DSR
DTR
DCD
Full Null Modem Cable:Minimal Null Modem Cable:
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Pinouts - RJ45 & DB9Pinouts - RJ45 & DB9
RJ45 Pin Number RS232 Name Direction
1 DCD In
2 RTS Out
3 SG
4 TXD Out
5 RXD In
6 SG
7 CTS In
8 DTR Out
DB9 Pin Number RS232 Name Direction
1 DCD In
2 RXD In
3 TXD Out
4 DTR Out
5 SG Ground
6 DSR In
7 RTS Out
8 CTS In
9 RI* In
Same as standard PC serial port
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Pinouts - ParallelPinouts - ParallelSame as PC DB-25 Parallel Port
Pin Number Signal Name Direction
1 Strobe Out
2 D(0) Out
3 D(1) Out
4 D(2) Out
5 D(3) Out
6 D(4) Out
7 D(5) Out
8 D(6) Out
9 D(7) Out
10 Ack* In
11 Busy* In
12 Error In
13 Select* In
14 Autofd* Out
15 Fault In
16 Init* Out
17 Selectin* Out
18-25 GND -
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Pinouts - WANPinouts - WANA B Description Direction
1 Shield
7 Signal Ground
2 14 Transmitted Data Out
3 16 Receive Data In
4 19 Request to Send Out
5 13 Clear to Send In
6 22 DCE Ready In
20 23 DTE Ready Out
8 10 Received Line Signal Detector In
24 11 Transmitter Signal Element Timing(DTE)
Out
15 12 Transmitter Signal Element Timing(DCE)
In
17 9 Receiver Signal Element Timing (DCE) In
18 Local Loopback Out
21 Remote Loopback Out
25 Test Mode In
“A” signals used for RS232 and V.35 modes“A” & “B” signals used for RS422 and EIA530 modesTermination Required in V.35 mode
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MaintenanceMaintenance
Operations Update code in unit Save and restore configuration Download Product Data Area and Syslog/System Log Send unit data to support for help
Tools Command Line and TFTP (RCS products) Port Server Utility (Windows) - demo r4000 (Windows and Unix) Browser can up/download on NDS
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Debug and Diagnostics - LEDsDebug and Diagnostics - LEDsStatus LED
Rapid Orange blink during self test 1/2 second Orange blink waiting for BOOTP/DHCP (RCS) 1 second Orange blink decompressing OS (RCS) Solid Green - initializing OS (RCS) Solid Green - waiting for BOOTP/DHCP (NPS or NDS) Blinking Green - Ready! Red - failed self test - blinks error code
92 = memory failure 99 = network failure
Port LEDs (serial, WAN, printer) Orange/Dark when port is closed Green when port is open Blinking Green when data flows Flashes Red momentarily on error
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Debug and DiagnosticsDebug and Diagnostics
LAN/Hub/Switch LEDs Orange when not connected Green when valid connection to a switch or other device Blinking Green when data flows Red on error
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Debug and DiagnosticsDebug and Diagnostics
NativeCOM Trace
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Debug and DiagnosticsDebug and Diagnostics
Syslog - available from command line interface on RCS
<6>Jan 04 21:30:06 init: The current configuration has been successfully loaded.<6>Jan 04 21:30:06 init: Working configuration version is 05F<30>Jan 04 21:30:06 pppd: PPPD has been successfully started.<6>Jan 04 21:30:35 WARNING:using default peer ID and password<29>Jan 04 21:30:35 spawner: Daemon task (task1) exited.<30>Jan 04 21:30:35 pppd: Starting a Dial-On-Demand PPP session.<30>Jan 04 21:30:35 pppd: Link 255 - Created PPP interface 'ppp0' from 0.0.0.0 to 0.0.0.0, mask 0.0.0.0.<30>Jan 04 21:30:35 pppd: Link 255 - DOD Interface is up. Waiting for packets.<30>Jan 04 21:30:35 sdpd: The SDP daemon has been started.
<6>Jan 04 21:30:36 SNMP Start
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Debug and DiagnosticsDebug and DiagnosticsSystem Log is accessible via the browser on NDS and NPS
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Debug and DiagnosticsDebug and Diagnostics
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Debug and DiagnosticsDebug and Diagnostics
DRCDDR CTTSTI FP DSSRR WO OP EX NB BL ^s HC HD speed input output
0 -R-ST- OP 9600 0 30 1 ---S-- 9600 0 8100 2 DRCST- OP 9600 0 70 3 -R-ST- WO 9600 0 0 4 -R-ST- WO 9600 0 0 5 -R-ST- WO 9600 0 0 6 ---S-- 0 0 0 7 ---S-- 0 0 0
33 D-CS-- EXT 0 032 online ok NO PAPER 0
Note: modem signals read vertically
port_stat command line interface (RCS only)
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Debug and DiagnosticsDebug and Diagnostics
[expert:1/8*]>>trace_clearsystem trace cleared[expert:1/9*]>>trace_off all[expert:1/10*]>>trace_on port 1[expert:1/11*]>>trace_display 19990987 port task 86 (swk_oc_thread) [1b] port 1 set modem signals RTS DTR 20003384 port task 125 (swk_main_task) [1c] port 1 device event start 20755854 port task 125 (swk_main_task) [1] port 1 transmit 'D' 21036255 port task 125 (swk_main_task) [1] port 1 transmit 'a' 21278680 port task 125 (swk_main_task) [1] port 1 transmit 't' 21358817 port task 125 (swk_main_task) [1] port 1 transmit 'a' 21804041 port task 125 (swk_main_task) [1] port 1 transmit 0x0d[expert:1/12*]>>
Onboard Trace (RCS only)
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Debug and DiagnosticsDebug and DiagnosticsConfiguration on NDS and NPS
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Debug and DiagnosticsDebug and DiagnosticsOnboard Trace via browser on NDS and NPS
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Debug and DiagnosticsDebug and Diagnostics
Product Data Area (FLASH memory)rcserrlog utility
Also available with command line interface flash_log
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Debug and DiagnosticsDebug and DiagnosticsPort Server Utility (also r4000 command line utility)
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SupportSupport
Web Site - all documentation and update info FTP Site - latest software Port Server Utility - can email data to support [email protected] Extension 711 - support desk - 8am-5pm M-F PST
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SupportSupport
RMA’s (Return Material Authorization)
Issued by customer support via phone or email Shipping:
• Shipping to Systech paid by customer• Return shipment (ground) paid by Systech
Repairs• Failures covered by warranty are repaired at no cost• Failures not covered by warranty charged to customer
Hotswaps• Limited pool of units to send to customers as replacements