sysco vigillo faq v2 word - sysco_vigillo_faq_v2.docx created date 9/12/2017 10:21:38 pm
TRANSCRIPT
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1LastUpdated:7/25/2017
VigilloFAQs
ProductQuestionsQ:WhatisVigillo?A:VigilloisanonlineserviceusedtomonitorandanalyzeCSAdata.
Q:WhichScorecardsshouldIuse? A:Usecasesvary.StartwiththeCarrierScorecard.ThisisprovidedDOTlevelCSAdetails. Q:WheredoesVigillogetthisdata?
A:VigillodoesnotcreateanyCSAdata.AlldatacomesdirectlyfromtheFMCSA.VigillogetsalldatafromtheFMCSAPortal.
Q:WhatshouldIdoifIseeamistakeonascorecard? A:FirstconfirmifthedataiscorrectwithintheFMCSAPortal
A:IfdataisnotcorrectonPortal,youmayneedtosubmitaDataQtoresolvetheerrororconflictA:OncetheDataQisapprovedANDtheFMCSAdataisupdatedtoreflectthecorrectedaction,thennotifyVigillosupport@[email protected]“PostDataQ–DataRefresh”.
Scorecard/DataQuestionsQ:WhatistheCarrierScorecard?
A:Carrier/DOTlevelscores.Understandyourcarrierpercentileranking(for7BASICcategories)
§ AccesstodetailedBASICanalysis§ Identify“top”violations
Q:HowtoIviewonlymydrivers?
A:ViewCustomGroupsscorecard
Q:WhatifIhaveaDOTthatissharedacrossmultipleOperatingCompanies?A:UseraccessissetforaspecificOperatingCompany.IfyourequireaccesstomultipleOpCos,pleasecontactVigillosupport.
Q:HowdoestheFMCSAdataflow(timing?)
A:FMCSAdata(andthecarrierscorecard)areupdatedonetimepermonth.VigilloscorecardsupdatetheMondayfollowingtheofficialFMCSAReleaseDate.FortheFMCSAReleaseschedule,clickhere:https://csa.fmcsa.dot.gov/HelpCenter/GetFAQById/30897
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2LastUpdated:7/25/2017
Q:IstherereportingavailableinVigilloacrossallDOTs?
A:VigilloreportingisdoneataDOTlevel.TocompareoneDOTvsanother,youwillneedtovieweachDOTseparatelyandmanuallycompare.
Q:WhenshouldIupdatemyDriverData?Q:HowwillmydriverdatabeupdatedinVigillo?
UserAccessQ:HowdoIaccessVigillo?
1. Visit:https://customer.vigillo.cm a. SuggestbookmarkingthisURLforquick&easyaccess
2. EnterLoginIDa. Usuallyyourprimaryemailaddress
3. EnterTempPassword4. Click:Login
a.
Q:HowdoIreset/edit/updatemypassword?
1. Onceloggedin,clickon“EditProfile”link(upperrightcorner)
a. 2. Intheupperrightcorner,enteryourcurrentpassword3. Intheupperrightcorner,enteryournewpassword&confirmyournewpassword
a. Requireduppercase,lowercase,andonenumber
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3LastUpdated:7/25/2017
b. 4. ClickChangePassword.
Q:HowdoIrequestanewVigilloaccount?
A:PleasecontactyourDOTmanagertorequesteitherDOTorOpColevelaccess
Q:WhoshouldhaveVigilloaccess?
A:Vigilloaccessismanaged.PleasecontactyourDOTmanagertoensureyouhavethecorrectl levelofaccess
Q:Doesmypasswordexpire? No.SeeResetmypasswordforanyissues.