sync® 3 supplement (if equipped) owner.ford.com ford.ca

May 2015First PrintingSupplement

SYNC 3Litho in U.S.A.

GJ5J 19A285 DA

SYNC® 3 Supplement (if equipped)

owner.ford.com ford.ca

The information contained in this publication was correct at the time of going to print. In the interest ofcontinuous development, we reserve the right to change specifications, design or equipment at any timewithout notice or obligation. No part of this publication may be reproduced, transmitted, stored in aretrieval system or translated into any language in any form by any means without our written permission.Errors and omissions excepted.© Ford Motor Company 2015

All rights reserved.Part Number: 20150414212807

SYNC™ 3General Information........................................3Home Screen.....................................................17Using Voice Recognition...............................18Entertainment.................................................25Climate...............................................................35Phone.................................................................42Navigation.........................................................47Electric Vehicle Information.......................56Apps....................................................................75Settings...............................................................77SYNC™ 3 Troubleshooting........................90

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enUSA, First Printing

Table of Contents

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GENERAL INFORMATION

WARNINGDriving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend that

you use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.

Getting to Know Your SystemThe SYNC 3 system allows you to interactwith a variety of features using thetouchscreen and voice commands. Byintegrating with your Bluetooth-enabledphone, the touchscreen provides easyinteraction with audio, multimedia, climatecontrol, navigation, and your phone's SYNC3 compatible apps.

Using the TouchscreenTo operate the touchscreen, you cansimply touch the item or option that youwant to select. The button changes colorwhen you select it.The SYNC 3 layout allows you to quicklyselect the feature you wish to use.

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SYNC™ 3

Action and DescriptionMenu ItemItem

This bar displays icons and messages pertaining to currentsystem activities including climate settings, voicecommands and phone functions such as text messages.

Status BarA

This button is available on the main screens. Pressing ittakes you to the home screen view.

HomeB

This shows the current time. You can set the clock manuallyor have it controlled by the vehicle's GPS location. SeeSettings (page 77).

ClockC

This displays the current outside temperature.OutsideTemperature

D

You can touch any of the buttons on this bar to select afeature.

Feature BarE

The touchscreen allows you quick accessto all of your comfort, navigation,communication and entertainmentoptions. Using the status and feature baryou can quickly select the feature you wantto use.Note: Your system is equipped with afeature that allows you to access andcontrol audio features for 10 minutes afteryou switch the ignition off (and no doorsopen).

The Status BarAdditional icons also display in the statusbar depending on market, vehicle optionsand current operation. If a feature is notactive, the icon does not display. Certainicons may move to the left or rightdepending on what options are active.

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SYNC™ 3

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DescriptionItemCallout

This shows the temperature the driver selects throughthe climate control system.

Driver Temper-ature

A

(If equipped)

When you activate the heated steering wheel optionon the touch screen, this icon displays. It only displayswhen there is not a physical button for the heatedsteering wheel.

Heated steeringwheel

B

(If equipped)

When the passenger's temperature has beenadjusted and is no longer linked to the driver'stemperature, it displays here. If Dual is turned off andthe temperatures are linked, the passenger'stemperature does not display.

PassengerTemperature

C

(If equipped)

This icon displays when your microphone is muted.A caller can not hear you.

Microphone MuteD

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SYNC™ 3


This icon displays when the audio system is muted.MuteE

The SYNC 3 system has been updated, press thisicon for more details.

DownloadF

This icon appears if a Wi-Fi network is connected oravailable.

Wi-Fi in RangeG

This icon displays when your cell phone is roaming.RoamingH

This icon displays when you receive a text messageon your phone.

Text MessageI

This icon displays when 911 Assist is set to off andyour phone is connected to SYNC.

911 Assist OffJ

(If Available)

The Bluetooth alert icon displays when there is anactive Bluetooth alert.

Bluetooth AlertK

This icon displays to show an active Bluetoothconnection.

BluetoothL

Messages may also appear in the statusbar to provide you with notifications. Youcan select the message to view theassociated feature.

Feature Bar

FunctionsFeature Bar Item

Allows you to control the media playing inyour vehicle. You can control all audiofeatures including AM, FM and satelliteradio, CDs, and media streaming over aBluetooth device or through a USBconnection.

Audio

Allows you to adjust the temperature, fanspeed and airflow within the vehicle.

Climate

(If equipped)

Allows you to make calls, receive calls, andaccess the phonebook of your connecteddevice.

Phone

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SYNC™ 3

FunctionsFeature Bar Item

Allows you to see your vehicle's location ona virtual road map, get driving directions toyour destination and find points of interestalong your route.

Navigation

(If equipped)

Connect and control SYNC 3 compatibleapps running on your iphone or androiddevice. Also, access built-in additionalfeatures such as SiriusXM Traffic and TravelLink (if equipped).

Apps

If your vehicle is a hybrid, plug-in hybrid, orelectric this is also where your settings andpower information is located.

You can customize your system withvarious settings for the touchscreen display,feature preferences, and how you want tointeract with your vehicle.

Settings

Cleaning the TouchscreenYou can remove fingerprints with a dry,clean, soft cloth.If dirt or fingerprints are still on the screen,apply a small amount of alcohol to thecloth and try to clean it again.Note: Do not use detergent or any type ofsolvent to clean the touchscreen.Note: Do not pour or spray alcohol onto thetouchscreen.

Using Voice RecognitionUsing voice commands allows you to keepyour hands on the wheel and focus onwhat is in front of you. The system providesfeedback through audible tones, prompts,questions and spoken confirmationsdepending on the situation and the chosenlevel of interaction (voice settings).

The system also asks short questions(confirmation prompts) when it is not sureof your request or when there are multiplepossible responses to your request.When using voice commands, words andicons may appear in the status barindicating the status of the voice commandsession. See Using Voice Recognition(page 18).

Accessing and Adjusting ModesThrough Your Vehicle InformationDisplay (If Equipped)

Depending on your vehicle and selectedoptions you may be able to control someof the SYNC 3 features on your informationdisplay. The features are visible either inthe right hand display (A) or in the centerof the display (B).

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SYNC™ 3

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SYNC™ 3

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You can make the following adjustmentsusing the information display SYNC 3screen:

InformationOption

Information for current audio playing.Audio

Select source.

View current road and speed limit (if information is available).Naviga-tion

View current route, next turn, time to your destination (depending on clusterlevel), distance to destination (depending on cluster level), and ability tocancel route.

If you do not have an active navigation route programed, the compass isshown.

If you are not on a call, a call can be made by selecting: *Phone

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SYNC™ 3

InformationOption

Missed callsOutgoing callsIncoming callsAll callsQuickdial

If you are on a call, the call information is displayed on the information display.

If you are receiving a call, you can accept it by selecting OK on the right-handsteering wheel controls.

* Depending on your vehicle options, all of these choices may not display.

Use the OK and arrow buttons on the rightside of your steering wheel to scrollthrough the available modes.The selection menu expands and differentoptions appear.• Press the up and down arrows to scroll

through the modes.• Press the right arrow to enter the mode,

use the left arrow to exit the mode.• Press the up and down arrows to make

adjustments within the chosen mode.• Press OK to confirm your selection.Note: If your vehicle is not equipped withnavigation, compass appears in the displayinstead of navigation. If you press the rightarrow to go into the compass menu, you cansee the compass graphic. The compassdisplays the direction in which the vehicleis traveling, not true direction (for example,if the vehicle is traveling west, the middleof the compass graphic displays west; northdisplays to the left of west though its truedirection is to the right of west).

Using the Steering Wheel ControlsDepending on your vehicle and optionpackage, you can use different controls onyour steering wheel to interact with thetouchscreen system in different ways.VOL: Control the volume of audio output.Mute: Mute the audio output.

Voice: Press to start a voice session. Pressagain to stop the voice prompt andimmediately begin speaking. Press andhold to end a voice session.SEEK Forward and PHONE ACCEPT:• While in radio mode, press to seek

between memory presets.• While in USB, Bluetooth Audio or CD

mode, press to seek between songs orpress and hold to fast seek.

• While in phone mode, press to answera call, or to switch between calls.

SEEK Reverse and PHONE REJECT:• While in radio mode, press to seek

between memory presets.• While in USB, Bluetooth Audio or CD

mode, press to seek between songs orpress and hold to fast seek.

• While in phone mode, press to end acall, or to reject an incoming call.

Source: Touch the control repeatedly toswitch between media modes.For more information, see the steeringwheel chapter in your owner manual.

Using Your Bezel ControlsDepending on your vehicle and optionpackage, you may also have these controlson your instrument panel:

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SYNC™ 3

• Power: Switch the media or climatefeatures on and off.

• VOL: Control the volume of playingaudio.

• Seek and Tune: Use as you normallywould in media modes.

• Eject: Eject a CD from theentertainment system.

• SOURCE or MEDIA: Touch the wordrepeatedly to see all available mediamodes.

• SOUND: Touch the word to access theSound menu where you can adjustsound settings and other audiosettings.

• DISP: Switch the display on or off. Youcan also touch the screen to switch thedisplay back on.

• Temperature, fan and climatecontrol buttons: Control thetemperature, fan speed or settings ofthe climate control system.

911 AssistWARNINGS

Unless the 911 Assist setting is set onbefore a crash, the system will notdial for help which could delay

response time, potentially increasing therisk of serious injury or death after a crash.

Do not wait for 911 Assist to make anemergency call if you can do ityourself. Dial emergency services

immediately to avoid delayed responsetime which could increase the risk ofserious injury or death after a crash. If youdo not hear 911 Assist within five secondsof the crash, the system or phone may bedamaged or non-functional.

WARNINGSAlways place your phone in a securelocation in your vehicle so it does notbecome a projectile or get damaged

in a crash. Failure to do so may causeserious injury to someone or damage thephone which could prevent 911 Assist fromworking properly.

Note: The SYNC 911 Assist feature must beset on before the incident.Note: The SYNC 911 Assist feature onlyoperates in the U.S., Canada or in a territoryin which 911 is the emergency number.Note: Before setting this feature on, makesure that you read the 911 Assist PrivacyNotice later in this section for importantinformation.Note: If any user sets 911 Assist to on or off,that setting applies for all paired phones. If911 Assist is switched off and the phone isconnected to SYNC, an icon displays on thestatus bar.Note: Every phone operates differently.While SYNC 911 Assist works with mostcellular phones, some may have troubleusing this feature.If a crash deploys an airbag (excludingknee airbags and rear inflatable safetybelts [if equipped]) or activates the fuelpump shut-off, your SYNC-equippedvehicle may be able to contact emergencyservices by dialing 911 through a paired andconnected Bluetooth-enabled phone. Youcan learn more about the 911 Assistfeature, by visiting:

Website

owner.ford.comowner.lincoln.com

www.syncmyride.ca

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SYNC™ 3

Website

www.syncmaroute.ca

For important information about airbagdeployment and the fuel pump shut-offplease see the Supplementary Restrainsand Roadside Emergencies sections ofyour owner manual.To switch 911 Assist on and off please viewthe settings information. See Settings(page 77).To make sure that 911 Assist workscorrectly:• SYNC must be powered and working

properly at the time of the incident andthroughout feature activation and use.

• The 911 Assist feature must be set onbefore the incident.

• You must pair and connect aBluetooth-enabled and compatiblecell phone to SYNC.

• A connected Bluetooth-enabled phonemust have the ability to make andmaintain an outgoing call at the timeof the incident.

• A connected Bluetooth-enabled phonemust have adequate network coverage,battery power and signal strength.

• The vehicle must have battery powerand be located in the U.S., Canada orin a territory in which 911 is theemergency number.

In the Event of a CrashNot all crashes will deploy an airbag oractivate the fuel pump shut-off (thetriggers for 911 Assist). If a connected cellphone sustains damage or loses itsconnection to SYNC during a crash, SYNCwill search for and try to connect to apreviously paired cell phone; SYNC willthen attempt to call the emergencyservices.

Before making the call:• SYNC provides a short window of time

(about 10 seconds) to cancel the call.If you fail to cancel the call, SYNCattempts to dial 911.

• SYNC says the following, or a similarmessage: "SYNC will attempt to call911, to cancel the call, press Cancel onyour screen or press and hold thephone button on your steering wheel."

If you do not cancel the call, and SYNCmakes a successful call, a pre-recordedmessage plays for the 911 operator, andthen the occupant(s) in your vehicle is ableto talk with the operator. Be prepared toprovide your name, phone number andlocation immediately, because not all 911systems are capable of receiving thisinformation electronically.

911 Assist May Not Work If• Your cellular phone or 911 Assist

hardware sustains damage in a crash.• The vehicle's battery or the SYNC

system has no power.• The phone(s) thrown from your vehicle

are the ones paired and connected tothe system.

911 Assist Privacy NoticeWhen you switch on 911 Assist, it maydisclose to emergency services that yourvehicle has been in a crash involving thedeployment of an airbag or activation ofthe fuel pump shut-off. Certain versions orupdates to 911 Assist may also be capableof electronically or verbally disclosing to911 operators your vehicle location or otherdetails about your vehicle or crash to assist911 operators to provide the mostappropriate emergency services. If you donot want to disclose this information, donot switch the feature on.

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SYNC™ 3

Safety InformationWARNING

Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend that


• Do not attempt to service or repair thesystem. Have an authorized dealercheck your vehicle.

• Do not operate playing devices if thepower cords or cables are broken, splitor damaged. Place cords and cablesout of the way, so they do not interferewith the operation of pedals, seats,compartments or safe driving abilities.

• Do not leave playing devices in yourvehicle during extreme conditions as itcould cause them damage. See yourdevice's user guide for furtherinformation.

• For your safety, some SYNC 3 functionsare speed-dependent. Their use islimited to when your vehicle is travelingat speeds under 3 mph (5 km/h). Makesure that you review your device'smanual before using it with SYNC 3.

Speed-restricted FeaturesSome features of this system may be toodifficult to use while your vehicle is movingso they are restricted from use unless yourvehicle is stationary.• Screens crowded with information,

such as Point of Interest reviews andratings, SiriusXM Traffic and Travel Linksports scores, movie times or skiconditions.

• Any action that requires you to use akeyboard is restricted, such as enteringa navigation destination or editinginformation.

• All lists are limited so the user can viewfewer entries (such as phone contactsor recent phone call entries).

See the following chart for more specificexamples.

Restricted features

Pairing a Bluetooth phone.Cellular Phone

Browsing of list entries is limited for phone contacts andrecent phone calls.

Editing the keypad code.System Functionality

Enabling Valet Mode.

Editing settings while the rear view camera or active parkassist are active.

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SYNC™ 3

Restricted features

Editing wireless settings.Wi-Fi and Wireless

Editing the list of wireless networks.

Viewing received text messages.Text Messages

Using the keyboard to enter a destination.Navigation

Demo navigation route.

Adding or editing Navigation Favorites entries or AvoidAreas.

Creating a SYNC Owner AccountWhy do I need a SYNC owner account?• Essential for keeping up with the latest

software and connected features.• Access to customer support for any

questions you may have.• Maintain account permissions.Visit the website to sign up and register.

Website

owner.ford.comowner.lincoln.comwww.syncmyride.cawww.syncmaroute.ca

Updating Your SystemYou can choose to download the updateonto a USB drive or use Wi-Fi to deliverautomatic updates.

USB UpdatesTo use the USB update you need to loginto your owner account and visit the SYNCsoftware update page.

Website

owner.ford.com

Website

owner.lincoln.comwww.syncmyride.cawww.syncmaroute.ca

The website notifies you if an update isavailable. You can then select to downloadthe update.You will need an empty USB drive. Pleasecheck the website for minimumrequirements. Once you have inserted theUSB drive into your computer, choose tostart the download. Follow the instructionsprovided to download the files to the USBdrive.The update can be installed while you aredriving or for up to 30 minutes after thevehicle is switched off. The installation ofmost files occurs in the background, anddoes not interrupt your use of the system.Navigation updates cannot be installed inthe background, because the files are toolarge.

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SYNC™ 3

To install the update in your vehicle,remove anything that is plugged in the USBports on the media hub and plug in theUSB drive containing the update. Whenthe USB drive is plugged in, the installationshould begin immediately. After asuccessful installation, the update isavailable the next time the vehicle isstarted.When the installation is complete, take theUSB drive back to the computer to reportthe update. Log into your owner accountand return to the SYNC software updatepage and confirm that you have installedthe update. Insert the USB drive used forthe update into your computer and chooseto report your update. The website updatesyour records to reflect your currentsoftware version.

Updating Over Wi-FiTo update your System over Wi-Fi yourvehicle must be within the range of a Wi-Fiaccess point. Data rates may apply.

To connect your system to Wi-Fi,select:

Menu Item

Settings

Wi-Fi

You can then select yourWi-Fi network. You mayhave to enter the securitycode if the network issecured. The systemconfirms when it hasconnected to the network.

AvailableWi-FiNetworks

You must also give the system permissionto update automatically. Upon vehicledelivery, the System asks you if you wouldlike to use the automatic update feature.If you agree to automatic updates, you canpress OK to confirm. If this selection doesnot appear upon vehicle delivery you canaccess it through the General Settings. SeeSettings (page 77). You can also performa master reset. See SYNC™ 3Troubleshooting (page 90).

If you would like to switch this featureon later, select:

Menu Item

Settings

General

From this menu, you canenable automatic updates.If you have not done soalready, the systemprompts you to set up aWi-Fi connection when youenable this feature.

AutomaticSystemUpdates

When Wi-Fi and automatic updates areenabled, your system checks for softwareupdates periodically. If a new version isavailable, it downloads at that time.Software downloads can take place for upto 30 minutes after you have switched yourvehicle off. The updates do not interruptthe normal use of your SYNC 3 system. Ifa download does not complete for anyreason, the download continues where itleft off at the next Wi-Fi connectedopportunity. Upon activation of an update,a banner displays on the touchscreenindicating the system update. Select theicon to see more detail. This icon displaysfor two ignition cycles.

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SYNC™ 3

To switch this feature off:

Menu Item

Settings

General

In this menu selection, youcan change the selectionfor automatic updates toOFF.

AutomaticSystemUpdates

SupportThe SYNC support team is available tohelp you with any questions you are notable to answer on your own.Monday-Saturday, 8:30am-8:00pm EST.For Ford:United States: 1-800-392-3673.Canada: 1-800-565-3673.Mexico: 01-800-719-8466.For LincolnUnited States: 1-800-521-4140.Canada: 1-800-387-9333.Mexico: 01-800-719-8466.Times are subject to change due toholidays.

Privacy InformationWhen you connect a cellular phone toSYNC 3, the system creates a profile withinyour vehicle that links to that cellularphone. This profile helps in offering youmore cellular features and operating moreefficiently. Among other things, this profile

may contain data about your cellularphone book, text messages (read andunread), and call history, including historyof calls when your cell phone was notconnected to the system. In addition, if youconnect a media device, the systemcreates and retains an index of supportedmedia content. The system also records ashort diagnostic log of approximately 10minutes of all recent system activity. Thelog profile and other system data may beused to improve the system and helpdiagnose any problems that may occur.The cellular profile, media device index,and diagnostic log remain in your vehicleunless you delete them and are generallyaccessible only in your vehicle when thecellular phone or media player isconnected.If you no longer plan to use the system oryour vehicle, we recommend you performa Master Reset to erase all storedinformation. You can find more informationabout the Master Reset in GeneralSettings. See Settings (page 77). Systemdata cannot be accessed without specialequipment and access to your vehicle'sSYNC 3 module. Ford Motor Company,Ford of Canada and The Lincoln MotorCompany do not access the system datafor any purpose other than as describedabsent consent, a court order, or whererequired by law enforcement, othergovernment authorities, or other thirdparties acting with lawful authority. Otherparties may seek to access the informationindependently of Ford Motor Company,Ford of Canada and The Lincoln MotorCompany.

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SYNC™ 3

HOME SCREEN

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Home screen displayTileItem

Shows the active media source.AudioAIf your vehicle does not have navigation, this space contains thecompass.

Displays the current setting of the passenger heated or climatecontrolled seats.

*PassengerHeatedandClimateControlledSeats

B

This icon does not display if your vehicle has hard buttoncontrols for heated and climate controlled seats.If your vehicle is not equipped with navigation, this optiondisplays under the audio information.

The name of the connected phone appears on the screen. Thestatus of the phone features also appear. This includes signalstrength, battery charge, 911 assist setting state (On or Off),text messaging and roaming.

PhoneC

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SYNC™ 3

Home screen displayTileItem

Displays the current setting of the heated or climate controlleddriver seat.

*DriverHeatedandClimateControlledSeats

D

This icon does not display if your vehicle has hard buttoncontrols for heated and climate controlled seats.If your vehicle is not equipped with navigation, this optiondisplays under the audio information.

This map displays your current location or current route in realtime.

*NavigationE

When you have navigation active, you also see the next turnand the length of time and distance to your destination.If your vehicle does not have navigation, this space contains theaudio information.

* If equipped.

You can touch any of the feature displaysto access that feature.Anytime you select the home button, thesystem returns you to this screen.

USING VOICE RECOGNITIONThe SYNC 3 system allows you to use voicecommands, to control features like audioand climate controls. By using voicecommands, you can keep your hands onthe wheel and your eyes on the road.

You can access each feature controlled bySYNC 3 through a variety of commands.

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To activate the SYNC 3 voicecommands push the voicebutton on the steering wheel and

wait for the prompt.

___ is a dynamic listing, meaning that it canbe the name of anything, such as artist, thename of contact or number. The contextand the description of the command tellyou what to say for this dynamic option.There are some commands that work forevery feature, these commands are:

Action and DescriptionVoice Command

Brings you to the main menu.Main Menu

Returns you to the previous screen.Go Back

Ends the voice session.Cancel

Gives you a list of possible voice commands.List of Commands

You can name any feature and the system gives a list ofcommands available for the feature. For example, you couldsay:

___ List of Commands

Phone List of Commands

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SYNC™ 3

Action and DescriptionVoice Command

Navigation List of Commands

You can use this command to view the next page of options onany screen where multiple pages of choices are given.

Next Page

You can use this command to view the previous page of optionson any screen where multiple pages of choices are given.

Previous Page

Gives you available commands you can use on the currentscreen.

Help

Included here are some of the mostpopular commands for each SYNC 3feature.

Audio Voice Commands___ is a dynamic listing, meaning that foraudio voice commands it can be the nameof a Sirius channel or a channel number, aradio frequency number, or the name of aartist, album, song or a genre.

To control the media features, press the voice button and when prompted, say:

DescriptionVoice command

You can say the Sirius channel name or numbersuch as "Sirius channel 16". You can also just saythe name of a Sirius station such as "The Pulse".

*Sirius Channel ___

Allows you to tune to a specific FM or AMfrequency such as "88.7 FM" or "1580 AM".

AM ___

FM ___

Allows you to tune to a specific HD frequencysuch as “88.7 FM HD 1”.

*FM ___ HD ___

Allows you to listen to music on your Bluetooth-connected device.

Bluetooth Audio

Allows you to listen to music on your USBconnected device.

USB

For USB audio only, you can say the name of anartist, album, song or a genre to listen to thatselection. Your system must finish indexingbefore this option is available. For example, youcould say "Play artist, The Beatles" or "Play song,Penny Lane".

Play Genre ___

Play Playlist ___

Play Artist ___

Play Album ___

Play Podcast ___

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SYNC™ 3


Play Song ___

Play Audiobook ___

For USB audio only, you can say the name of anartist, album, or a genre to browse by that selec-tion. Your system must finish indexing before thisoption is available. For example you can say"Browse The Beatles" or "Browse folk".

Browse ___

* This option may not be available in all markets or may require a subscription.

Climate Voice Commands (If Equipped)

You can control the temperature of thevehicle using voice commands.

___ is a dynamic listing, meaning that forclimate voice commands it can be thedesired degrees for the temperaturesetting.

To adjust the temperature, say:


Adjust the temperature between 59.0°F(15°C)-86.0°F (30°C).

Climate Set Temperature ___

Climate Help

Phone Voice CommandsPairing a PhoneYou can use voice commands to connectyour Bluetooth-enabled phone to thesystem.

To pair your phone, press the voice button and when prompted, say:


Follow the on-screen instructions to complete the pairingprocess. See Settings (page 77).

Pair Phone

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SYNC™ 3

Making Calls___ is a dynamic listing, meaning that for

phone voice commands it can be the nameof the contact you wish to call or the digitsyou want to dial.

Press the voice button and say a command similar to the following:


Allows you to call a specific contact from your phonebooksuch as "Call Jenny".

Call ___

Allows you to call a specific contact from your phonebookat a specific location such as "Call Jenny at Home".

Call ___ at ___

Allows you to dial a specific number such as “Dial 867-5309”.Dial ___

Please make sure that you are saying thecontact name exactly as it appears in yourcontact list.

Once you have provided the digits of the phone number, you can say the followingcommands:

DescriptionVoice Command

If the full number was not entered with the first command, youcan continue saying the number.

<0-9>

Tells SYNC 3 to make the phone call.Dial

Tells SYNC 3 to erase the last block of digits stated.Delete

Tells SYNC 3 to erase the entire number.Clear

Text Message Voice Commands

To access text message options, press the voice button and say:


Listen to Message

You can say the number of the message youwould like to hear.

Listen to text message ___

Reply to Message

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SYNC™ 3

Navigation Voice CommandsSetting a DestinationYou can use any of the following

commands to set a destination or find apoint of interest.___ is a dynamic listing, meaning that fornavigation voice commands it can be a POIcategory or an address.

You can find an address, a point of interest (POI), or search for points of interestby category:


Allows you to enter the address search functionality.Find an Address

State the name of the POI category you would like to search forsuch as "Find restaurants".

Find a ___

Allows you to enter the POI search functionality.Find POI

Allows you to enter the intersection search functionality.Find Intersection

State the name of the POI category you would like to search fornearby such as "Destination nearest restaurants".

Destination Nearest___

Allows you to see a list of your previous destinations.Destination PreviousDestination

Allows you to route to your home address.Destination Home

In addition, you can say these commands when a route is active:


Cancels the current route.Cancel Route

Allows you to select an alternate route.Detour

Repeats the last guidance prompt.Repeat Instruction

Repeats the last guidance prompt.Show Route

Provides current location.Where Am I

Allows you to zoom in on the map.Zoom In

Allows you to zoom out from the map.Zoom Out

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SYNC™ 3

Mobile App Voice Commands (If Equipped)

The following voice commands are always available:


SYNC 3 will prompt you to say the name of an app to start it onSYNC 3.

Mobile Apps

SYNC 3 will list all of the currently available Mobile Apps.List Mobile Apps

SYNC 3 will search and connect to compatible app(s) running onyour mobile device.

Find New Apps

There are also voice commands that you can use when app(s) are connected toSYNC 3:


At any time, you can say the name of a mobile app to start themobile app on SYNC 3.

Say the name of anapp

SYNC 3 will list the available voice commands for the specifiedapp if the app is running on SYNC 3.

Say the name of anapp, followed byhelp

SiriusXM Traffic and Travel LinkVoice Commands (If Equipped)

SiriusXM Traffic and Travel Link may notbe available in all markets. Activation anda subscription are required.

You can say the following commands to access SiriusXM Traffic and Travel Link:


Displays a list of traffic incidents.Show Traffic

Displays the current weather map.Show Weather Map

Displays a list of fuel prices.Show Fuel Prices

Displays the 5 day weather forecast.Show 5 Day Fore-cast

Help

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SYNC™ 3

Voice Settings CommandsYou can say the following commands to access the voice settings:


Allows you to enter the voice settings functionality.Voice Settings

Sets standard prompting with longer prompts.Interaction ModeStandard

Sets advanced prompting with shorter prompts.Interaction ModeAdvanced

Allows the system to confirm before making a phone call.Phone Confirmation On

The system does not confirm before placing a call.Phone Confirmation Off

The system displays a short list of available commands.Voice Command Lists On

The system does not display the list of commands.Voice Command Lists Off

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SYNC™ 3

ENTERTAINMENT

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Message and descriptionMessage

SourcesA

Direct TuneB

PresetsC

You can access these options using thetouchscreen or voice commands.

SourcesPress this button to select the source ofmedia you want to listen to.

Menu item

AM

FM

*SIRIUS

CD

The name of the USB that is plugged in displays here.USB

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SYNC™ 3

Menu item

Bluetooth Stereo

If you have SYNC 3 compatible apps on your connected smart phone, theydisplay here as individual source selections.

Apps

* This feature may not be available in all markets and requires an active subscription.

AM/FM RadioTuning a StationYou can use the tune or seek controls onthe radio bezel to select a station.

To tune a station using thetouchscreen, select:

Menu item

Direct Tune

A pop up appears, allowing you to type inthe frequency of a station. You can onlyenter a valid station for the source you arecurrently listening to.You can press the backspace button todelete the previously entered number.

Once you have entered the station'scall numbers, you can select:

Action and descrip-tion

Menu item

Press to beginplaying the stationyou have entered.

Enter

Press to exitwithout changingthe station.

Cancel

PresetsTo set a new preset, tune to the stationand then press and hold one of thememory preset buttons. The audio mutesbriefly while the system saves the stationand then returns.There are two preset banks available forAM and three banks for FM. To accessadditional presets, tap the preset button.The indicator on the preset button showswhich bank of presets you are currentlyviewing.

SIRIUS® Satellite Radio (IfActivated)Note: This feature may not be available inall markets and requires an activesubscription.

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SYNC™ 3

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SIRIUS satellite radio is asubscription-based satellite radio servicethat broadcasts a variety of music, sports,news, weather, traffic and entertainmentprogramming. Your factory-installedSIRIUS satellite radio system includeshardware and a limited subscription termthat begins on the date of sale or lease ofyour vehicle. See an authorized dealer foravailability.

For more information on extendedsubscription terms (a service fee isrequired), the online media player and alist of SIRIUS satellite radio channels, andother features, please visitwww.siriusxm.com in the United States,www.siriusxm.ca in Canada, or call SIRIUSat 1-888-539-7474.Note: SIRIUS reserves the unrestricted rightto change, rearrange, add or deleteprogramming. This includes canceling,moving or adding particular channels, andits prices, at any time, with or without noticeto you. Ford Motor Company and TheLincoln Motor Company shall not beresponsible for any such programmingchanges.Note: This receiver includes the eCosreal-time operating system. eCos ispublished under the eCos License.

The following buttons are available for Sirius:

Action and descriptionMenu item

Touch this button to see a list of available stations.Browse

A pop-up appears, allowing you to type in the call numbers ofa station.

Direct Tune

Once you enter the stations call numbers, you can select:

The system tunes to the station you select.Enter

You exit the pop-up and the current stationcontinues to play.

Cancel

You can press the backspace button to delete the previousnumber.

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SYNC™ 3

Action and descriptionMenu item

Replay audio on the current channel. You can replay approx-imately 45 minutes of audio as long as you remain tuned tothe current station. Changing stations erases the previousaudio.

Replay

When you are in replay mode, you are notable to select a different preset until youreturn to live audio. Pressing this buttonreturns you to the live broadcast.

Live

Save the current song, artist, or team as a favorite. The systemalerts you when it plays again on any channel.

ALERT

Selecting this button allows you to enable and edit alerts. SeeSettings (page 77).

Memory PresetsTo set a preset, tune to the station thenpress and hold one of the memory presetbuttons. The audio mutes briefly while thesystem saves the station and returns oncethe station is stored.

There are three preset banks available forSIRIUS. To access additional presets, tapthe preset button. The indicator on thepreset button shows which bank of presetsyou are currently viewing.

Satellite Radio Electronic SerialNumber (ESN)You need your ESN to activate, modify ortrack your satellite radio account. SeeSettings (page 77).

SIRIUS Satellite Radio Reception Factors and Troubleshooting

Potential reception issues

For optimal reception performance, keep the antenna clearof snow and ice build-up and keep luggage and othermaterials as far away from the antenna as possible.

Antenna obstructions

Hills, mountains, tall buildings, bridges, tunnels, freewayoverpasses, parking garages, dense tree foliage and thunder-storms can interfere with your reception.

Terrain

When you pass a ground-based broadcast-repeating tower,a stronger signal may overtake a weaker one and the audiosystem may mute.

Station overload

Your display may show ACQUIRING... to indicate the interfer-ence and the audio system may mute.

Satellite radio signalinterference

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SYNC™ 3

Troubleshooting tips

ActionCauseMessage

No action required. Thismessage should disappearshortly.

Radio requires more than twoseconds to produce audio forthe selected channel.

Acquiring Signal

If this message does not clearshortly, or with an ignition keycycle, your receiver may havea fault. See an authorizeddealer for service.

There is an internal module orsystem failure present.

Satellite antenna fault

SIRIUS system failure

Tune to another channel orchoose another preset.

The channel is no longer avail-able.

Invalid Channel

Contact SIRIUS at 1-888-539-7474 to subscribe to thechannel, or tune to anotherchannel.

Your subscription does notinclude this channel.

Unsubscribed Channel

The signal is blocked. Whenyou move into an open area,the signal should return.

The signal is lost from theSIRIUS satellite or SIRIUStower to your vehicle antenna.

Satellite acquiringsignal…

No action required. Theprocess may take up to threeminutes.

Update of channel program-ming in progress.

Updating…

Contact SIRIUS at 1-888-539-7474 to resolve subscriptionissues.

Your satellite service is nolonger available.

Questions? Call 1-888-539-7474

Use the channel guide to turnoff the Lock or Skip function onthat station.

All the channels in the selectedcategory are either skipped orlocked.

None found. Checkchannel guide.

No action required.SIRIUS has updated the chan-nels available for your vehicle.

Subscription Updated

HD Radio™ Information (IfAvailable)Note: This feature may not be available inall markets.

To activate HD radio, please see the RadioSettings in the Settings Chapter. SeeSettings (page 77).Note: HD Radio broadcasts are notavailable in all markets.

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SYNC™ 3

HD Radio technology is the digitalevolution of analog AM/FM radio. Yoursystem has a special receiver that allowsit to receive digital broadcasts (whereavailable) in addition to the analogbroadcasts, it already receives. Digitalbroadcasts provide a better sound qualitythan analog broadcasts with free,crystal-clear audio and no static ordistortion. For more information, and aguide to available stations andprogramming, please visit:

Website

www.hdradio.com

When HD Radio is on and you tune to astation broadcasting HD Radio technology,you may notice the following indicators onyour screen:

E142616

The HD logo is grey when acquiring a digitalstation, and then changes to orange whendigital audio is playing. When this logo isavailable, you may also see Title and Artistfields on-screen.The multicast indicator appears in FMmode (only) if the current station isbroadcasting multiple digital broadcasts.The highlighted numbers signify availabledigital channels where new or differentcontent is available. HD1 signifies the mainprogramming status and is available inanalog and digital broadcasts. Othermulticast stations (HD2 through HD7) areonly available digitally.

When HD Radio broadcasts are active, you can access the following functions:

Action and descriptionMessage

Allows you to save an active channel as a memory preset.Touch and hold a memory preset slot until the sound returns.There is a brief mute while the radio saves the station. Soundreturns when the channel saves. When switching to an HD2or HD3 memory preset, the sound mutes before the digitalaudio plays, because the system has to reacquire the digitalsignal.

Presets

Note: As with any station you save, you cannot access the saved station if your vehicle isoutside the station’s reception area.

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SYNC™ 3

HD Radio Reception and Station Troubleshooting

Potential reception issues

If you are listening to a multicast station and you are on thefringe of the reception area, the station may mute due toweak signal strength.

Reception area

If you are listening to HD1, the system changes back to theanalog broadcast until the digital broadcast is available again.However, if you are listening to any of the possible HD2-HD7multicast channels, the station mutes and stays muted unlessit is able to connect to the digital signal again.

When the system first receives a station (aside from HD2-HD7 multicast stations), it first plays the station in the analogversion. Once the receiver verifies the station is an HD Radiostation, it shifts to the digital version. Depending on the stationquality, you may hear a slight sound change when the stationchanges from analog to digital. Blending is the shift fromanalog to digital sound or digital back to analog sound.

Station blending

In order to provide the best possibleexperience, use the contact form to reportany station issues found while listening toa station broadcasting with HD Radiotechnology. Independent entities own andoperate each station. These stations areresponsible for ensuring all audio streamsand data fields are accurate.

Potential station issues

ActionCauseIssues

No action required. This is abroadcast issue.

This is poor time alignment bythe radio broadcaster.

Echo, stutter, skip orrepeat in audio.Increase or decrease inaudio volume.

No action required. The recep-tion issue may clear up as youcontinue to drive.

The radio is shifting betweenanalog and digital audio.

Sound fading orblending in and out.

No action required. This isnormal behavior. Wait until theaudio is available.

The digital multicast is notavailable until the HD Radiobroadcast is decoded. Oncedecoded, the audio is available.

There is an audio mutedelay when selectingHD2 or HD3, multicastpreset or Direct Tune.

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SYNC™ 3

Potential station issues

ActionCauseIssues

No action required. The stationis not available in your currentlocation.

The previously stored multicastpreset or direct tune is notavailable in your current recep-tion area.

Cannot access HD2 orHD3 multicast channelwhen recalling a presetor from a direct tune.

Fill out the station issue form.*

Data service issue by the radiobroadcaster.

Text information doesnot match currentlyplaying audio.

Fill out the station issue form.*

Data service issue by the radiobroadcaster.

There is no textinformation shown forcurrently selectedfrequency.

HD Radio Technology manufactured underlicense from iBiquity Digital Corp. U.S. andforeign patents. HD Radio and the HD andHD Radio logos are proprietary trademarksof iBiquity Digital Corp. Ford MotorCompany, The Lincoln Motor Companyand iBiquity Digital Corp. are notresponsible for the content sent using HDRadio technology. Content may bechanged, added or deleted at any time atthe station owner's discretion.* You can find the form here:

Website

http://www.ibiquity.com/automotive/report_radio_station_experiences

CDOnce you select this option, the systemreturns you to the main audio screen.The current audio information appears onthe screen.

The following buttons are also available:

FunctionButton

You can use the browse button to select a track.Browse

Select this button and a small number one displays to indicatethe track is set to repeat.

Repeat

For MP3 CDs, this button allows you to toggle through repeatoff, repeat one track (a small number one displays), and repeatcurrent folder (a small folder displays).

Select the shuffle symbol to have the audio on the disk playin random order.

Shuffle

You can use the forward, reverse, pause orplay buttons to control the audio playback.

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SYNC™ 3

Bluetooth Stereo or USBBluetooth Stereo and USB allow you to

access media that you store on yourBluetooth device or USB device such asmusic, audio books or podcasts.

The following buttons are available for Bluetooth and USB:

FunctionButton

Pressing the repeat button toggles the repeat setting throughthree modes: repeat off (button not highlighted), repeat all(button highlighted) and repeat track (button highlighted witha small number one).

Repeat

Play the tracks in random order.Shuffle

You can use the forward, reverse, pause orplay buttons to control the audio playback.To get more information about thecurrently playing track, press the cover artor Info button.

For some devices, SYNC 3 is able toprovide 30-second skip buttons when youlisten to audio books or podcasts. Thesebuttons allow you to skip forward orbackward within a track.While playing audio from a USB device youcan look for certain music by selecting thefollowing:

FunctionButton

If available, displays the list of tracks in theNow Playing playlist.

Browse

This option, which is available underbrowse, allows you to play all tracks or tofilter the available media into one of thebelow categories.

New Search

Play All

Playlists

Artists

Albums

Songs

Genres

Podcasts

Audio books

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SYNC™ 3

FunctionButton

Composers

This button allows you to choose a specificletter to view within the category you arebrowsing.

A-Z Jump

If available, this allows you to browse thefolders and files on your USB device.

Explore Device

USB Ports

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The USB ports are in the center console orbehind a small access door in theinstrument panel. There may also be aremote USB port on the Instrument panel.This feature allows you to plug in USBmedia devices, memory sticks, flash drivesor thumb drives, and charge devices if theysupport this feature.

Select this option to play audio from yourUSB device.

AppsThe system supports the use of certainaudio apps such as Pandora or iHeartRadiothrough a USB or bluetooth-enableddevice.Each app gives you different on-screenoptions depending on the app's content.See Apps (page 75).

Supported Media Players, Formatsand Metadata InformationThe system is capable of hosting nearlyany digital media player, including iPod,iPhone, and most USB drives.Supported audio formats include MP3,WMA, WAV, AAC, and FLAC.Supported audio file extensions includeMP3, WMA, WAV, M4A, M4B, AAC, andFLAC.Supported USB file systems include: FAT,exFAT, and NTFS.SYNC 3 is also able to organize the mediafrom your USB device by metadata tags.Metadata tags, which are descriptivesoftware identifiers embedded in themedia files, provide information about thefile.

34


SYNC™ 3

If your indexed media files contain noinformation embedded in these metadatatags, SYNC 3 may classify the emptymetadata tags as unknown.SYNC 3 is capable of indexing up to50,000 songs per USB device, for up to 10devices.

CLIMATETouch the climate button on thetouchscreen to access your climate controlfeatures. Depending on your vehicle lineand option package, your climate screenmay look different from one of the screensshown below. Your screen may not containall of the features shown.Note: You can switch temperature unitsbetween Fahrenheit and Celsius. SeeSettings (page 77).

E208804

I

AUTO: Touch the button to switch automatic operation on. Select the desiredtemperature using the temperature control. The system adjusts fan speed, airdistribution, air conditioning operation, and selects outside air or recirculatedair to heat or cool the vehicle in order to maintain the desired temperature.

A

Power: Touch the button to switch the system on and off. Switching the climatecontrol system off prevents outside air from entering the vehicle.

B

35


SYNC™ 3

Dual: This button lights up when the passenger controls are active. To switchthe dual zone operation off and link the passenger temperature to the drivertemperature, touch the DUAL button to switch it off.

C

Passenger temperature: Touch up or down to adjust the temperature.DFan speed: Touch up or down to increase or decrease the volume of aircirculated in your vehicle.

E

Rear: A pop up appears on the screen to display the rear control options.FTouch the power icon to switch the rear climate control functions off and on.Touch Rear Control to allow the rear seat passengers to adjust the rear climatesettings. Touch it again to prevent the rear seat passengers from adjusting thesettings. Rear Control automatically turns off when you use the touchscreento adjust the rear climate settings.If your vehicle has automatic climate controls, select Auto to connect the rearclimate settings to the Auto settings of the driver.Touch the up and down arrows to adjust the temperature.To adjust fan speed, touch the up and down arrows above and below the fanicon.Touch Close to close the rear controls. Closing the rear climate control functionsdoes not affect their current settings.A/C: A pop up appears on the screen to display the air conditioning options.GMAX A/C: Touch to cool your vehicle with recirculated air. Touch again fornormal A/C operation. MAX A/C distributes air through the instrument panelvents and may help reduce odors from entering your vehicle. MAX A/C is moreeconomical and efficient than normal A/C mode.A/C: Touch to switch the air conditioning on or off. Use A/C with recirculatedair to improve cooling performance and efficiency. A/C engages automaticallyin MAX A/C, defrost and footwell/defrost.Recirculated air: Touch to switch the recirculated air on or off which mayreduce the amount of time needed to cool down the interior and help reduceodors from reaching the interior. Recirculated air also engages automaticallywhen you select MAX A/C. You can engage this manually in any airflow modeexcept defrost. It may also turn off in all airflow modes except MAX A/C toreduce fog potential.Manual airflow distribution controls:HDefrost: A pop up appears on the screen to display the defrost options.Note: To prevent window fogging, you cannot select recirculated air whenDefrost is on.

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SYNC™ 3

MAX Defrost: Touch the button to maximize defrosting. Outside air flowsthrough the windshield vents, the fan automatically adjusts to the highest speedand the temperature dial returns to the full heat position. You can use thissetting to defog or clear a thin covering of ice from the windshield. The heatedrear window also automatically turns on when you select MAX Defrost.Panel: Distributes air through the instrument panel vents.Floor: Distributes air through the demister vents, floor vents and rear seat floorvents.Driver temperature: Touch up or down to adjust the temperature.I

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Driver temperature: Touch up or down to adjust the temperature.AHeated steering wheel: Touch the heated steering wheel icon to switch theheated steering wheel on and off (if equipped).

B

Defrost: A pop up appears on the screen to display the defrost options.C

37


SYNC™ 3

MAX Defrost: Touch the button to maximize defrosting. Outside air flowsthrough the windshield vents, the fan automatically adjusts to the highest speedand the temperature dial returns to the full heat position. You can use thissetting to defog or clear a thin covering of ice from the windshield. The heatedrear window also automatically turns on when you select MAX Defrost.Defrost: Touch to clear the windshield of fog and thin ice. Touch again to returnto the previous airflow selection. When on, defrost provides outside air to reducewindow fogging and distributes air through the windshield defroster vents anddemister vents.Note: To prevent window fogging, you cannot select recirculated air whenDefrost is on.Heated rear window: Turns the heated rear window on and off. See the HeatedWindows and Mirrors chapter in your owner manual.AUTO: Touch the button to switch on automatic operation. Select the desiredtemperature using the temperature control. The system adjusts fan speed, airdistribution, air conditioning operation, and selects outside air or recirculatedair to heat or cool the vehicle in order to maintain the desired temperature.

D

Power: Touch the button to switch the system on and off. Switching off theclimate control system prevents outside air from entering the vehicle.

E

DUAL: This button lights up when the passenger controls are active. To switchthe dual zone operation off and link the passenger temperature to the drivertemperature, touch the DUAL button to switch it off.

F

Passenger temperature: Touch up or down to adjust the temperature.GPassenger heated and climate controlled seats:HTouch the heated seat icon to adjust the heated seat off and on (if equipped).Touch the climate-controlled seat icon to adjust the climate-controlled seatoff and on (if equipped).Fan speed: Touch up or down to increase or decrease the volume of aircirculated in your vehicle.

I

Rear: A pop up appears on the screen to display the rear control options.JTouch the power icon to switch the rear climate control functions off and on.Touch Rear Control to allow the rear seat passengers to adjust the rear climatesettings. Touch it again to prevent the rear seat passengers from adjusting thesettings. Rear Control automatically turns off when you use the touchscreento adjust the rear climate settings.If your vehicle has automatic climate controls, select Auto to connect the rearclimate settings to the Auto settings of the driver.Touch the up and down arrows to adjust the temperature.

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SYNC™ 3

Manual airflow distribution controls: Select these controls individually ortogether to direct the air flow to the desired area.

K

Panel: Distributes air through the instrument panel vents.Floor: Distributes air through the demister vents, floor vents and rear seat floorvents.A/C: A pop-up appears on the screen to display the air conditioning options.LMAX A/C: Touch to cool your vehicle with recirculated air. Touch again fornormal A/C operation. MAX A/C distributes air through instrument panel ventsand may help reduce odors from entering your vehicle. MAX A/C is moreeconomical and efficient than normal A/C mode.A/C: Touch to switch the air conditioning on or off. Use A/C with recirculatedair to improve cooling performance and efficiency. A/C engages automaticallyin MAX A/C, defrost and footwell/defrost.Recirculated air: Touch to switch the recirculated air on or off which mayreduce the amount of time needed to cool down the interior and help reduceodors from reaching the interior. Recirculated air also engages automaticallywhen you select MAX A/C. You can engage this manually in any airflow modeexcept defrost. It may also turn off in all airflow modes except MAX A/C toreduce fog potential.Driver heated and climate controlled seats:MTouch the heated seat icon to adjust the heated seat off and on (if equipped).Touch the climate-controlled seat icon to adjust the climate-controlled seatoff and on (if equipped).

39


SYNC™ 3

E208805

Driver temperature: Touch up or down to adjust the temperature.AHeated steering wheel: Touch the heated steering wheel icon to switch theheated steering wheel on and off (if equipped).

B

Defrost: A pop up appears on the screen to display the defrost options.CMAX Defrost: Touch the button to maximize defrosting. Outside air flowsthrough the windshield vents, the fan automatically adjusts to the highest speedand the temperature dial returns to the full heat position. You can use thissetting to defog or clear a thin covering of ice from the windshield. The heatedrear window also automatically turns on when you select MAX Defrost.Defrost: Touch to clear the windshield of fog and thin ice. Touch again to returnto the previous airflow selection. When on, defrost provides outside air to reducewindow fogging and distributes air through the windshield defroster vents anddemister vents.Note: To prevent window fogging, you cannot select recirculated air whenDefrost is on.Heated rear window: Turns the heated rear window on and off. See the HeatedWindows and Mirrors chapter in your owner manual.

40


SYNC™ 3

AUTO: Touch the button to switch on automatic operation. Select the desiredtemperature using the temperature control. The system adjusts fan speed, airdistribution, air conditioning operation, and selects outside air or recirculatedair to heat or cool the vehicle in order to maintain the desired temperature.

D

Power: Touch the button to switch the system on and off. Switching off theclimate control system prevents outside air from entering the vehicle.

E

DUAL: This button lights up when the passenger controls are active. To switchthe dual zone operation off and link the passenger temperature to the drivertemperature, touch the DUAL button to switch it off.

F

Passenger temperature: Touch up or down to adjust the temperature.GPassenger heated and climate controlled seats:HTouch the heated seat icon to adjust the heated seat off and on (if equipped).Touch the climate-controlled seat icon to adjust the climate-controlled seatoff and on (if equipped).Fan speed: Touch up or down to increase or decrease the volume of aircirculated in your vehicle.

I

Rear: A pop up appears on the screen to display the rear control options.JTouch the power icon to switch the rear climate control functions off and on.Touch Rear Lock to prevent the rear seat passengers from adjusting the rearclimate settings. Touch it again to allow the rear seat passengers to adjustingthe settings. Rear Lock automatically turns on when you use the touchscreento adjust the rear climate settings.If your vehicle has automatic climate controls, select Auto to connect the rearclimate settings to the Auto settings of the driver.Touch the up and down arrows to adjust the temperature.To adjust fan speed, touch the up and down arrows above and below the fanicon.Touch Rear again to close the rear controls. Closing the rear climate controlfunctions does not affect their current settings.Manual airflow distribution controls:KFootwell and defrost: Distributes air through the windshield defroster vents,demister vents, floor vents and rear seat floor vents, and provides outside airto reduce window fogging.Panel: Distributes air through the instrument panel vents.Floor: Distributes air through the demister vents, floor vents and rear seat floorvents.Panel and floor: Distributes air through the instrument panel vents, demistervents, floor vents and rear seat floor vents.

41


SYNC™ 3

A/C: A pop-up appears on the screen to display the air conditioning options.LMAX A/C: Touch to cool your vehicle with recirculated air. Touch again fornormal A/C operation. MAX A/C distributes air through instrument panel ventsand may help reduce odors from entering your vehicle. MAX A/C is moreeconomical and efficient than normal A/C mode.A/C: Touch to switch the air conditioning on or off. Use A/C with recirculatedair to improve cooling performance and efficiency. A/C engages automaticallyin MAX A/C, defrost and footwell/defrost.Recirculated air: Touch to switch the recirculated air on or off which mayreduce the amount of time needed to cool down the interior and help reduceodors from reaching the interior. Recirculated air also engages automaticallywhen you select MAX A/C. You can engage this manually in any airflow modeexcept defrost. It may also turn off in all airflow modes except MAX A/C toreduce fog potential.Driver heated and climate controlled seats:MTouch the heated seat icon to adjust the heated seat off and on (if equipped).Touch the climate-controlled seat icon to adjust the climate-controlled seatoff and on (if equipped).

PHONEHands-free calling is one of the mainfeatures of SYNC 3. Once you pair your cellphone, you can access many options usingthe touchscreen or voice commands. Whilethe system supports a variety of features,many are dependent on your cell phone’sfunctionality.

Pairing Your Cell Phone for theFirst Time



The first thing you must do to use thephone features of SYNC 3 is to pair yourBluetooth-enabled cell phone with SYNC3. This allows you to use your cell phonein a hands-free manner.

42


SYNC™ 3

To begin paring, make sure you activate Bluetooth on your device.

To add a phone, select one of two methods:

Action and DescriptionMenu Item

Follow the on-screen instructions.Add PhoneYou hear a prompt telling you to search for SYNC on yourdevice.Select SYNC on your device.Confirm that the six-digit PIN appearing on your phonematches the six-digit PIN that displays on the SYNC 3 screen.Once you have confirmed the PIN, the display indicates whenthe pairing is successful.SYNC 3 asks you to choose your settings for certain features.Your cell phone may also prompt you to give SYNC 3permission to access information. For more information onyour cell phone's capability, see your cell phone's manualand visit the website.


You will also hear a prompt telling you to search for SYNCon your device.

Add Phone

Follow the on-screen instructions.Discover Other BluetoothDevices Make sure you switch Bluetooth On and that your device is

discoverable through Bluetooth. See your cell phone’s manualif necessary.Select your device's name when it appears on the screen.If your device prompts you to enter a PIN to pair, enter thePIN that appears on the touchscreen. Skip the next step.When your device prompts you, confirm that the PIN providedby SYNC 3 matches the PIN on your cell phone.The display indicates when the pairing is successful.SYNC 3 prompts you to choose your settings for certainfeatures. Your cell phone may also prompt you to give SYNC3 permission to access information. For more information onyour cell phone's capability, see your cell phone's manualand visit the website.

At a minimum, most cell phones withBluetooth wireless technology support thefollowing functions:• Answering an incoming call.• Ending a call.

• Dialing a number.• Call waiting notification.• Caller ID.

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SYNC™ 3

Other features, such as text messagingusing Bluetooth and automatic phonebookdownload, are phone-dependent features.To check your phone’s compatibility, seeyour phone’s user manual or visit:

Websites

owner.ford.com

Websites

owner.lincoln.comwww.syncmyride.ca

www.syncmaroute.ca

Phone MenuThis menu becomes available after pairinga phone.

E205447


Displays your recent calls.Recent CallList

AYou can place a call by selecting an entry from this list.

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SYNC™ 3


You can also sort the calls by selecting the drop down menu atthe top of the screen. You can choose:

MissedOutgoingIncomingAll

All of your contacts from your phone display in alphabeticalorder.

ContactsB

Selecting this button allowsyou to choose a specific letterto view.

A-Z Jump

Displays the name of your phone and takes you to the phonesettings options.

Phone SettingsC

From this menu, you can pair subsequent devices, set ring tonesand alerts. See Settings (page 77).

Displays all recent text messages.Text MessagesD

Use this keypad to dial in a phone number.Phone KeypadEUse the backspace button to delete numbers.

Press this button to begin acall.

Call

Touch this button to send all calls directly to your voicemail. Allringtones and alerts will be set to silent.

Do Not DisturbF

iPhone users also see a button that allowsthem to access Siri on the touchscreen.You can also access Siri by pressing andand holding the voice button on thesteering wheel.

Making CallsThere are many ways to make calls fromthe SYNC 3 system, including using voicecommands. See Using VoiceRecognition (page 18). You can use thetouchscreen to place calls as well.

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SYNC™ 3

To call a number in your contacts,select:


You can then select thename of the contact youwant to call. Any numbersstored for that contactdisplay along with anystored contact photos. Youcan then select thenumber that you want tocall. The system begins thecall.

Contacts

To call a number from your recent calls,select:


You can then select anentry that you want to call.The system begins the call.

Recent CallList

To call a number that is not stored inyour phone, select:


Select the digits of thenumber you wish to call.

PhoneKeypad

The system begins the call.Call

Pressing the X button will delete the lastdigit typed.

Receiving CallsDuring an incoming call, an audible tonesounds. Caller information appears in thedisplay if it is available.

To accept the call, select:

Menu Item

AcceptNote: You can also accept the call bypressing the phone button on the steeringwheel.

To reject the call, select:

Menu Item

RejectNote: You can also reject the call bypressing the phone button on the steeringwheel.

Ignore the call by doing nothing. SYNC 3logs it as a missed call.

During a Phone CallDuring a phone call, the contacts nameand number display on the screen alongwith the call duration.The phone status items are also visible:• Signal Strength.• Battery.• 911 Assist (United States and Canada

Only). See Settings (page 77).You can select any of the following duringan active phone call:

46


SYNC™ 3

Item

Immediately end aphone call. You canalso press thebutton on thesteering wheel.

End Call

Press this to accessthe phone keypad.

Keypad

You can switch themicrophone off sothe caller does nothear you.

Mute

Item

Privacy Transfer the call tothe cell phone orback to SYNC 3.

Text MessagingNote: Downloading and sending textmessages using Bluetooth are cellphone-dependent features.Note: Certain features in text messagingare speed-dependent and not availablewhen your vehicle is traveling at speeds over3 mph (5 km/h).

Receiving a Text Message

When a new message arrives, an audible tone sounds and the screen displays apop-up with the caller name and ID, if supported by your cell phone. You can select:


Have SYNC 3 read the message to you.Hear It

View the text on the touchscreen.View

To call the sender.Call

You can select from 15 preset message. Press the messagethat you would like to use and confirm to send the message.You can also cancel the message. SYNC 3 confirms whenthe message is sent successfully.

Reply

To exit the screen.Close

NAVIGATIONYour navigation system is comprised oftwo main features, destination mode andmap mode.

Map ModeMap mode shows advanced viewingcomprised of 2D city maps, 3D landmarksand 3D city models (when available). 2Dcity maps show detailed outlines ofbuildings, visible land use, landscapefeatures, and detailed railroadinfrastructure for the most essential citiesaround the globe.

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SYNC™ 3

3D landmarks appear as clear, visibleobjects that are typically recognizable andhave a certain tourism value.3D city models are complete 3D modelsof entire city areas including navigableroads, parks, rivers and rendered buildings.3D landmarks and city models appear in3D map mode only. Coverage of thesevaries and improves with updated mapreleases.

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Select the zoom in icon to see acloser view of the map.

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Select the zoom out icon to seea farther away view of the map.

You can adjust the view in presetincrements. You can also pinch to zoom inor out of the map.The information bar tells you the namesof streets, cities or landmarks as you hoverover them with the crosshair curser.You can change your view of the map bytapping on the location indicator icon onthe right hand side of the screen. You canchoose from the following options:

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Heading up (2D map) Thisalways shows the direction offorward travel to be upward onthe screen. This view is availablefor map scales up to 3 mi (5 km).

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North up (2D map) alwaysshows the northern direction tobe upward on the screen.

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3D map mode provides anelevated perspective of the map.Adjust this viewing angle androtate the map 180 degrees bytouching the map twice, and

then dragging your finger along the shadedbar with arrows at the bottom of the map.

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Re-center the map by pressingthis icon whenever you scroll themap away from your vehicle’scurrent location.

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Points of Interest (POI)grouping icon: You can chooseup to three POI icons to displayon the map. If the chosen POIsare located close together or are

at the same location a box is used todisplay a single category icon instead ofrepeating the same icon, in order to reduceclutter. When you select the box on themap, a pop-up appears indicating howmany POIs are in this location. Select thepop up to see a list of the available POIs.You can scroll through and select POIsfrom this list.

If your vehicle is low on charge or fuel,station icons automatically display on themap.If you have subscribed to SiriusXM Trafficand Travel Link (where available), trafficflow will be indicated on the map by green(clear), yellow (slowing), and red(stopped) road highlights. Traffic flow isindicated where the information isavailable and varies across the US.You can choose to display traffic icons onthe map representing twelve differenttypes of incidents. See Settings (page77).You can set a destination by hoveringabove a location and selecting:

Button

Start

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SYNC™ 3

Destination ModeTo set a destination, press:

DescriptionMenu Item

Destination

Enter a navigation destination in any of the following formats:

Street AddressSearch

(number, street, city, state)

For example "12 Mainstreet Dearborn MI"

Partial Address(number, street) if searching in current state(number, street and zip code (or postal code in Canada)) if searchingout of stateYou can enter unique addresses that contain door number prefixeswith or without the prefix. For example, you could enter "6N340Fairway Lane" or "340 Fairway Lane".

City

(name or zip code)

Point of Interest

(name or category)

Intersection

(street 1 / street 2)(street 1 and street 2)(street 1 @ street 2)(street 1 at street 2)

Latitude and Longitude

(##.###### - ##.######)One to six decimal places are accepted.

You are given autocomplete options below the address bar to selectas you type.If you do not give an exact destination, a menu displays with yourpossible selections.

Collections of your last 25 navigation destinations display here.Previous Destina-tions You can select any option from the list to select it as your destination.

These locations cannot be deleted individually. To delete them,preform a master reset. See SYNC™ 3 Troubleshooting (page 90).

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SYNC™ 3


Select to navigate to your set Home destination.HomeThe time it takes to travel from your current location to Home displays.To set your Home, press:

A prompt appears asking if you would like to create afavorite for home. Select:

Home

Enter a location into the search bar and press:Yes

Save

Select to navigate to your set Work destination.WorkThe time it takes to travel from your current location to Work displays.To set your Work:

A prompt appears asking if you would like to create afavorite for work. Select:

Work

Enter a location into the search bar and press:Yes

Save

Favorites include any location you have previously saved.FavoritesTo add Favorites:

Select this button and enter a location into the destinationbar.

Add aFavorite

Select this option to have the system locate the addressyou have entered.

Search

Select this button when the address you have enteredappears on the screen.

Save

The address saves as a favorite and you see the favorites screen. Youcan now select this address from the favorites screen.

POI categories that may display (based on market and vehicleconfiguration):

Point of Interest(POI) Categories

Food

Fuel

hotel

ATM

Press to view additional categories. Once you have selecteda category, follow the menus to find what you are lookingfor.

See All

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SYNC™ 3


Inside of these categories you can search by:

Nearby

Along Route

Near Destination

In a City

Once you have chosen your destination, press:


This saves the destination to your favorites.Save

This shows you a map of your entire route. You can then choose yourroute from three different options.

Start

Uses the fastest moving roadspossible.

Fastest

Uses the shortest distance possible.Shortest

Uses the most fuel-efficient route.Economical Route

The time and distance for each route also displays.

On the route screen, you can choose to cancel the current navigation.The system asks for confirmation then returns you to the map modescreen.

Cancel

Once you have chosen you destination, press:


The system uses a variety of screens and prompts to guide you to yourdestination.

Start

During Route guidance, you can press the maneuver arrow icon on themap if you want the system to repeat route guidance instructions.When the system repeats the last guidance instruction, it updates thedistance to the next guidance instruction, since it detects that thevehicle is moving.The navigation map shows your estimated time of arrival, remainingtravel time and the distance to your destination.

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SYNC™ 3


If you have "Always Use Preferred Route" disabled, you can have thesystem demo your route. Press and hold the start route button topreview your route.Sync may not always announce vehicle arrival at the exact point ofyour destination and you may have to cancel a route manually.

Navigation MenuIn map mode and during active navigationyou can access the navigation menu.

During active navigation, touch the bottomof the screen to view the menu and otherbuttons.

To access the Navigation menu, press:

Button

Menu

You can then select:

A full screen map displays during navigation.Full MapScreen View

Highway exit information displays on the right hand sideof the screen during navigation.

HighwayExit Info

Points of interest icons display for restaurants, hotels,fuel stations and ATMs when they are present at theexit. You can select the POI icons to receive a listing ofspecific locations. You can select the POI location as awaypoint or destination if desired.

Only available during an active route. Displays all of theturns on the current route.

Turn List

You can choose to avoid any road on the turn list byselecting the road from the list. A screen then appearsand you can press:

Avoid

The system calculates a new route and displays a newturn list.

You can find the SiriusXM Traffic and Travel Link information bypressing this button. This information requires an active subscriptionto SiriusXM Traffic and Travel Link.

Traffic List

When a route is not active, a list of nearby traffic incidents displays(if any are present).When a route is active, you can choose to display a list of traffic nearbyor on the route.

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SYNC™ 3

Button

Press this button to adjust your preferences. See Settings (page 77).NavigationSettings

Provides your current location city, longitude and latitude and thenearest road.

Where Am I?

The following are only available on the menu during an active navigation route:

The system asks for confirmation and then returns you to the mapmode screen.

Cancel Route

Selecting this option switches off the audio navigation guidance. Pressthe button again to un-mute guidance.

Mute Guidance

Press this to see a map of the full route.View Route

An alternate route displays in comparison with the current route.Detour

Only available if you have an active waypoint on your route. SeeWaypoints later in this section for information on how to setwaypoints.

Edit Waypoints

Use this button to re-order or remove your waypoints.

Optimize OrderYou canalso havethe systemset theorder foryou bypressing:

GoTo return toyour routepress:

WaypointsYou can add a waypoint to a navigationroute as a destination along your route.To add a waypoint:

1. Select the search icon (magnifyingglass) while on an active route. Thisbrings up the destination menu.

2. Set your destination using any of thegiven methods. Once the destinationhas been selected, the screen allowsyou to set the destination as awaypoint by selecting:

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SYNC™ 3

Menu Item

The waypoint list then appears and you areable to re-order all of your waypoints byselecting the menu icon on the right handside of the location. You can select up tofive waypoints.

Add Waypoint

Optimize OrderYou can also have the system set the orderfor you by pressing:

GoTo return to your route, press:

cityseekr (If Equipped)

Note: cityseekr point of interest (POI)information is limited to approximately 1110cities (1049 in the United States, 36 inCanada and 15 in Mexico).

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cityseekr, when available, is a service thatprovides more information about certainpoints of interest such as restaurants,hotels and attractions.When you have selected a point of interest,the location and information appear, suchas address, phone number and a starrating.Press More Information to see a photo,a review, a list of services and facilities, theaverage room or meal price and the webaddress. This screen displays the point ofinterest icons.

For restaurants, cityseekr can provideinformation such as star rating, averagecost, review, handicap access, hours ofoperation, and website address.For hotels, cityseekr can provideinformation such as star rating, pricecategory, review, check-in and checkouttimes, hotel service icons and websiteaddress. Hotel service icons include:• Restaurant• Business center• Handicap facilities• Laundry• Refrigerator• 24 hour room service• Fitness center• Internet access• Pool• Wi-FIAttractions include nearby landmarks,amusement parks, historic buildings andmore. cityseekr can provide informationsuch as star rating, reviews, hour ofoperation and admission price.

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SYNC™ 3

SiriusXM Traffic and Travel LinkSiriusXM Traffic and Travel Link is availableon vehicles equipped with navigation andonly in select markets. You must activateand subscribe to receive SiriusXM Trafficand Travel Link information. It helps youlocate the best gas prices, find movielistings, get current traffic alerts, view theweather map, get accurate ski conditionsand see current sports scores. See Apps(page 75).The system calculates a reasonableefficient route based on available speedlimits, traffic, and road conditions. You mayknow a local short cut that is more efficientat a given time than the route provided bySYNC 3, but you should expect a slightdifference in minutes or miles with theSYNC 3 route.

Navigation Map UpdatesAnnual navigation map updates areavailable for purchase through yourdealership, by calling 1-866-462-8837 inthe United States and Canada or01-800-557-5539 in Mexico. You can alsovisit:

Website

www.navigation.com/sync

You need to specify the make and modelof your vehicle to determine if there is anupdate available.HERE is the digital map provider for thenavigation application. If you find map dataerrors, you may report them directly toHERE by going towww.here.com/mapcreator. HEREevaluates all reported map errors andresponds with the result of theirinvestigation by e-mail.Map coverage includes the USA (includingPuerto Rico and the US Virgin Islands),Canada and Mexico.

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SYNC™ 3

ELECTRIC VEHICLE INFORMATION

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If your vehicle is a Hybrid Electric Vehicleor a Plug-In Hybrid Electric vehicle, it hasunique electric vehicle information that isavailable through the Apps section of thetouch screen.

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SYNC™ 3

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ItemCallout

Power FlowA

Charge SettingsB

Charge Settings (Ford EnergiVehicles Only)This screen allows you to set up thecharging convenience features.

Note: You can set up and edit these profilesusing the MyFord Mobile internetapplication. For more information on MyFordMobile and to set up your MyFord Mobileaccount, visit:

Website

www.myfordmobile.com

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SYNC™ 3

To improve the charging experience, your vehicle has the following conveniencefeatures:

DescriptionFeature

Your vehicle schedules its charging time for when the utility ratesare lowest. Contact your utility company to see what rates areavailable.

Value Charge

Your vehicle starts charging immediately after you connect thecharging plug.

Charge Now

Get the most miles out of every charge by conditioning yourplugged in vehicle. Set the cabin temperature when you set yourGO Time in order to use energy from your home, or chargingstation, instead of your vehicle battery.

Cabin Conditioning

Setting GO Times allows you to control charging schedules andcabin conditioning settings so your vehicle is ready to drive whenyou are. By setting a GO Time, your vehicle can use your valuecharge settings to minimize your electricity costs but still prioritizegetting a full charge before your GO Time. A calendar view allowsyou to program two GO Times per day for each day of the week.

My GO Times

Note: Remember, you must plug in your vehicle for My GO Timeto work.

Charge Settings ScreenEach of the four areas highlighted belowshow a different feature of the chargesettings screen.

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SYNC™ 3

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My GO Time summary displays the next GO Time and cabin temperaturesetting.

A

Charging status and actual times displays charging status with the chargingstart time, end time, and duration.

B

Charge profile and mode displays the charging profile and charging mode forthe vehicle's present location.

C

Estimated charge time limits displays the estimated minimum and maximumtimes to fully charge the high-voltage battery and the battery’s present stateof charge as a percentage of total plug-in capacity.

D

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SYNC™ 3

My GO Time Summary

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This area of the screen shows your scheduled Go Time and yourcabin conditioning information.

My Go TimeA

This is the time and date of your next set drive time. Your vehicleautomatically schedules charging and cabin conditioning to finishby this time.

Next GOTime

B

This is the chosen cabin conditioning setting for this GO Time.TemperatureC

This accesses your GO Time Schedule (see GO Time Schedulelater in this section).

EditD

This cancels the cabin conditioning for the present GO Time.Once you touch Skip, the GO Time and Temperature grey out,and the LED illuminates on the Skip button. Touch the buttonagain to switch on the cabin conditioning. This feature allowsyou to ignore the present GO Time without having to delete it orhaving to switch off the entire schedule (see GO Time Schedulelater in this section). After the present GO Time passes, thisfeature resets.

SkipE

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SYNC™ 3

Conflict NotificationThe system alerts you to any conflicts by

highlighting areas of the screen in coloredtext.

If your battery cannot have a full charge by the scheduled drive time, the systemhighlights your next GO Time and Charge Complete time and the followingmessage appears:


This is normal; the vehicle is informing you of the conflicting situation.This notification only displays when the gearshift selector lever is inposition P.

Charge at GOTime: under100%

Note: Charging occurs as soon as you plug the vehicle in. The systemlimits cabin conditioning to 15 minutes before your GO Time.

To eliminate the conflict notificationimmediately or to prevent a conflict in thefuture, try the following:• Switch the present GO Time to occur

later.• Plug the vehicle into a 240V high

current charging station instead ofusing the 120V low current conveniencecord. Higher power charging yieldsshorter charge times.

• Plug the vehicle in sooner.

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SYNC™ 3

Charging Status and Actual Times

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This is the status of the charging system, which includes thecharging plug, high-voltage battery and charger.

ChargeStatus

A

This means the vehicle isunplugged. Charge Startand Complete informationis for the present vehiclelocation.

Next Charge

This means you pluggedthe vehicle in and it is readyto charge. Typical of ValueCharge mode, the vehiclemay not start chargingright away because it is setto charge at times withlower utility costs.

Waiting to charge

This means the high-voltage battery is charging.

Charging

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SYNC™ 3


This informs you that thehigh-voltage battery is fullycharged and not currentlyscheduled for further char-ging.

Charged

This alerts you that a faultis present and is preventingthe high-voltage batteryfrom charging. Check thecharge plug connection,charge cord, and chargingstation.

Fault

This is the estimated time of charge completion.CompleteB

When the vehicle is inCharge Now mode, andunplugged, the systemdisplays the charging dura-tion in hours. Once youplug in the vehicle, thevalue shows the estimatedtime to finish charging.

Charge Now Duration

When the vehicle is inValue Charge mode, thesystem displays the estim-ated charge completetime. It is normal for theestimated complete timeto change when charging.The vehicle keeps charginguntil the high-voltagebattery is fully charged.

Scheduled Charge Complete Time

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SYNC™ 3


This is the scheduled start time of charging.StartC

When the vehicle is inCharge Now mode, andunplugged, the message AtPlug In appears, indicatingthe vehicle immediatelystarts charging once youplug it in. Once you plug itin, the system shows theactual charge start time.

At Plug In

When the vehicle is inValue Charge mode, thesystem displays thescheduled charge starttime (for example, 8:00PM). Once charging starts,the system continues todisplay the actual chargestart time.

Scheduled Charge Start Time

Value Charge Profile and Mode

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SYNC™ 3


This is the name of the presently detected Value Charge Profile.Value ChargeProfile

AThe system detects a customer defined value charge profilewhen the vehicle is within approximately 300 ft (91.4 m) of theGPS location registered for the profile. If the vehicle is close tomore than one charge profile location, it chooses the closest.

Displays if you have not set up valuecharge profiles for specific locationsthrough MyFord Mobile or if you are notclose enough to a defined profile loca-tion.

Default Profile

Touch this button if you want your vehicle to immediately chargewhen plugged in at this profile location. This button illuminateswhen Charge Now is the charge mode selected for the presentlydetected charge profile.

Charge NowB

Touch this button if you want to take advantage of off-peakelectricity rates. The vehicle optimizes the charge schedule tobe complete by the next GO Time. This button illuminates whenValue Charge is the charge mode selected for the presentlydetected charge profile.

Value ChargeC

Touch this button to access your Value Charge profiles settingsscreen (see Value Charge Profiles later in this section).

EditD

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SYNC™ 3

Estimated Charge Time Limits

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This shows you the battery's current charge displayed as apercentage. A reading of 100% means the battery has a fullcharge. A reading of 0% indicates the battery has no plug-inenergy left.

BatteryA

240V / High Power is the estimated minimum charging timefrom the present high-voltage battery level to full charge (100%).This represents the shortest amount of time you should expectthe high-voltage battery to recharge under ideal conditions. Idealconditions include a 240V charging station and a minimum 30Aservice and high-voltage battery at a moderate temperature.

To FullyCharge

B

Note: Some charging stations use lower voltage (208V), whichresult in longer charge times.

120V / Low Power is the estimated maximum charging timefrom the present high-voltage battery level to full charge (100%).This represents the longest amount of time you should expectthe high-voltage battery to recharge under normal conditions.Normal conditions include a 120V convenience cord and 12Aservice.

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SYNC™ 3


Note: Charging may take longer when the AC line voltage is lowand may indicate your electrical source is not meeting certainrequirements.

Note: These charging times are only estimates. It is normal for your actual charge durationto be longer.

GO Time ScheduleYou can access the GO Time Schedule byselecting the edit option under MY GOTime on the Charge Setting screen.


This turns on the GO Time schedule.On

This turns off the GO Time schedule. This also turns off the cabinconditioning function. Use this mode to prevent using energy forcabin preconditioning when you leave your vehicle plugged in anddo not plan to use it for a while, such as when on vacation.

Off

Note: If you choose to perform Value Charging with the scheduleoff, the vehicle schedules charging to finish at the lowest costwithin 24 hours of plugging the vehicle in.

This displays the GO Time day-of-week and time. The blue high-lighted GO Time is the present GO Time, which the vehicle is usingfor charge scheduling and cabin conditioning. You can scheduletwo GO Time events per day for each day of the week.

GO Time 1Allows you to edit the GO Time andcabin conditioning temperature.

My GO Times

Indicates that you can add a GOTime to this slot.

--:--GO Time 2

Note: If you set GO Time 2 to occur before GO Time 1, a messagepops up alerting you. You need to go back to the previous screenand switch the times so GO Time 1 occurs before GO Time 2.

GO Time and Cabin ConditioningThis screen allows you to enter or changethe GO Time and cabin conditioningtemperature.

Press any GO Time on the Schedule screento enter the editing screen for that GOTime.

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SYNC™ 3


These change the hours and minutes of your GO Time. Theminutes change in increments of five. You can also switch thesettings for AM and PM by touching those buttons.

Time (+ and -)

These switch the setting for your selected cabin conditioningtemperature for this GO Time event. You can select from foursettings:

Cabin Conditioning(+ and -)

Off85°F (29.5°C)72°F (22°C)65°F (18.5°C)

Note: Cabin conditioning can perform differently depending onif you plug into a 120V convenience cord or 240V charging station.The power available for conditioning is limited to the chargingstation power available.Note: Your vehicle may not always reach the set cabin temper-ature due to charging and ambient temperature conditions. Thisis normal operation.

Touching this button erases the GO Time and cabin conditioningtemperature.

Clear

Touching this button stores the GO Time and temperaturesettings.

Save

Note: If you select a GO Time, but choose Off for the temperature setting, the vehicleschedules charging to be complete by your GO Time and does not condition the cabin.Note: Make sure you save your settings before returning to the previous screen. If you donot touch Save, the system will not automatically store the settings.

Value Charge ProfilesYou can access the Value Charge Profilescreen by selecting the edit option in thebottom right hand corner of the ChargeSettings screen.

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SYNC™ 3


This displays the charging mode and off-peak times for yourDefault Value Charge profile. The system displays off-peak timesfor weekdays; the remaining hours of the day are considered peaktime. The system displays similar off-peak times for weekenddays.

Default

If you want your vehicle to immediatelycharge when you plug it in at this profilelocation.

Charge Now

If you want to take advantage of off-peakelectricity rates. The vehicle optimizes thecharge schedule to be complete by the nextGO Time.

Value Charge

To access your Default Value Charge Profilesettings screen (see Default Value ChargeProfile later in this section).

Edit

Once you create profile names, this section displays the ValueCharge Profile names and current Charge Mode for specific loca-tions. You can set up and edit these profiles using the MyFordMobile internet or smartphone application. You can program upto nine unique charge profiles.

Customer DefinedValue ChargeProfiles

Default Value Charge ProfileYou can access your Default Value ChargeProfile by selecting the edit option on theValue Charge Profiles screen.


Set the Weekday times and Weekend times by pressing theWeekday and Weekend buttons.

Weekday

Weekend

This displays the start and finish of off-peak charge times, whichyou can modify, using the following:Weekday Start

Allows you to switch the hours of your startand finish times.

+ and -Weekend Start

Allows you to switch the time of your startand finish time. This setting is viewable in12-hour mode.

AMWeekday Finish

PMWeekend Finish

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SYNC™ 3


These buttons represent the voltage service that the default profileis using. The system uses this selection to calculate estimatedcharge times.

240V and 120V

Touching this button erases the Default Value Charge preferences.Clear

Touching this button stores your Default Value Charge preferences.If you touch the back arrow button to return to the previous screenwithout saving your settings, the system does not store them andyou need to enter them again.

Save

Note: Make sure you save your settings before returning to the previous screen. If you donot touch Save the system does not store your settings.

Power

A

H

D GE F

BC

IKM L J

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N

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SYNC™ 3


Shows the direction of power flowbetween the wheels and the electricmotor.

Motor-to-Wheel FlowA

Represents the hybrid electric motor. Thehigher the motor power is, the larger thecircle around this node. Any time thevehicle is ready to be driven, the motornode illuminates.

Electric MotorB

Shows the direction of power flowbetween the high-voltage battery and theelectric motor. Flow toward the motorindicates the battery is providing power toaccelerate the vehicle (discharging thebattery). Flow toward the battery indicatesthe electric motor is providing power to thebattery (charging the battery).

1Battery-to-MotorFlow

C

Appears when you plug your vehicle intothe charging station. When charging thehigh voltage battery from the chargingstation, you can see flow from the plug tothe battery on the screen.

(Engeri Only)PlugD

Includes all power usage from the lowvoltage accessories such as the climatecontrol fan, headlights and heated seats.The higher the power usage is from theseaccessories, the larger the circle aroundthe node. This node illuminates anytimethe vehicle is on since there is always somelow level power in use.

2OtherE

Includes the power usage from the high-voltage climate control components suchas the electric A/C compressor and theelectric heater (Energi only). The higherthe power usage is from these compon-ents, the larger the circle around this node.

2,3ClimateF

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SYNC™ 3


Represents your high-voltage battery. Acircle illuminates around the node whenthe high-voltage battery is receiving powerfrom regenerative braking or engine char-ging. The higher the power going into thehigh-voltage battery, the larger the circlearound this node.

High Voltage Battery PowerG

Represents the fuel tank in the vehicle.FuelH

Shows flow from the fuel tank to theengine when the engine is on and using fuel(there are some cases where the engine ison, but not using any fuel). When theengine is on, but not using fuel, the enginenode is active, but the fuel flow path is off.An example of this is when your foot is offthe accelerator pedal and the vehicle istraveling at a high speed.

Fuel-to-Engine FlowI

Provides you with the reason(s) thegasoline engine is on. When the gasolineengine is off, this display does not appear.Engine On due to reasons displayed bythe system are in a chart following this list.

Engine On Due to:J

Shows the direction of power flowbetween the engine and the electric motor.The direction indicates if the engine isproviding power to the high-voltage elec-trical system, or if the high-voltage elec-trical system is providing power to controlor start the engine.

Motor-to-Engine FlowK

Represents the gasoline engine. It illumin-ates only when the gasoline engine is on.The higher the engine power is, the largerthe circle around this node.

Engine PowerL

Shows the direction of the power flowbetween the engine and the wheels.

Engine-to-Wheels FlowM

Represents the power going to the wheels.The higher the wheel power is, the largerthe circle around this node. When theengine is off, drive power displays in blue.When the engine is on, drive power displaysin grey.

Drive PowerN

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SYNC™ 3

1The battery-to-motor flow includesbattery power the vehicle is using foracceleration. It does not include energy thevehicle is using for accessories (such as airconditioning, headlights and radio). Thisscreen displays accessories and climateusage separately.

2 Accessories indicates electrical powerdemands from your vehicle’s accessorysystems. Accessories use power but do notcontribute to making the vehicle move. Thepower flow displays power usage from theclimate control system and otheraccessories separately.3The climate control system maydetermine A/C is necessary even when youturn it off. In this case, you may see someclimate power when the A/C is off.

Engine On due to

The engine is on because of the heater setting. Reduceor turn off the heater setting to return to electric mode.

Heater Setting

The engine is on because the vehicle speed exceedsthe level for electric mode operation. Reduce the speedto return to electric mode.

High Speed

The engine is on when applying pressure to the acceler-ator pedal or switching on the speed control. Reducepressure on the accelerator pedal or switch off thespeed control to return to full electric mode.

Drive Power

The engine is on because the vehicle is in neutral gear.Shift out of neutral gear to return to electric mode.

Neutral Gear

The engine is on because the vehicle is in low gear. Shiftout of low gear to return to electric mode.

Low Gear

The engine is on to charge the high-voltage battery. Thevehicle returns to electric mode once the battery ischarged.

Battery Charging

The engine is on to maintain engine oil quality. Thevehicle returns to electric mode when low engine usemode is complete. See Plug-in Hybrid Vehicle Operationin your owner manual.

Low Use

(Energi Only)

The engine is on due to high or low high-voltage batterytemperature. This is a normal operating condition. Thevehicle returns to electric mode automatically whenpossible.

Battery Temperature

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SYNC™ 3

Engine On due to

(Energi Only)

The engine is on to optimize vehicle operation. Thevehicle returns to electric mode when possible.

Normal Operation

The engine is on to provide increased powertrainbraking. This can occur when you turn on the gradeassist feature, when speed control is on or when drivingwith your foot off the accelerator pedal. Turning offgrade assist or speed control may allow the vehicle toreturn to electric mode.

Engine Braking Active

StatusThis indicates which mode is active withinthe vehicle system.


The electric motor and gasoline engine are poweringthe vehicle.

Status: Hybrid Drive

The hybrid system is storing power in the high-voltagebattery.

Status: Charging HV Battery

The vehicle is either at rest, or sharing very little powerbetween the electric system parts.

Status: Idle

The vehicle is driving in electric mode (the power iscoming from the electric motor). The gasoline engineis off in this mode.

Status: Electric Drive

The high-voltage battery charging from the chargingstation is complete.

Status: Charge Complete

(Energi Only)

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SYNC™ 3

Status

Privacy Notice for GPS Mapping withMyFord and MyLincoln MobileMyFord or MyLincoln Mobile allows for GPSmapping when a vehicle is registered to aMyFord or MyLincoln Mobile account. Toremove the vehicle from the account,thereby removing GPS mapping ability, aMaster Reset can be performed in thevehicle. See Settings (page 77).Before transferring ownership of a vehicle,owners may choose to execute a MasterReset or Factory Reset (completed via theMyFord or MyLincoln Mobile website).Either method removes the vehicle fromall MyFord or MyLincoln Mobile accounts.It is recommended that new ownersconduct a Master Reset upon takingpossession of the vehicle to remove it fromany existing MyFord or MyLincoln Mobileaccounts. The new owner can activate aMyFord or MyLincoln Mobile account bycompleting registration process on thewebsite.

Website

www.myfordmobile.comowner.lincoln.com

www.syncmyride.cawww.syncmaroute.ca

APPSThe system enables voice, steering wheel,and touch screen control of SYNC 3AppLink enabled smartphone apps. Oncean app is running through AppLink, you cancontrol main features of the app throughvoice commands and steering wheelcontrols.Note: You must pair and connect yoursmartphone via Bluetooth to SYNC 3 toaccess AppLink.

Note: iPhone users need to connect thephone to the USB port.Note: For information on available apps,supported smartphone devices andtroubleshooting tips please visit:

Websites



Note: Make sure you have an active accountfor the app that you have downloaded.Some apps will work automatically with nosetup. Other apps will want you to configureyour personal settings and personalize yourexperience by creating stations or favorites.We recommend you do this at home oroutside of your vehicle.Note: We encourage you to review thesmartphone app’s terms of service andprivacy policies because Ford is notresponsible for your app or its use of dataNote: In order to use an app with SYNC 3,the App needs to be running in thebackground of your phone. If you shut downthe app on your phone, it shuts down theapp on SYNC 3 as well.Note: If a SYNC 3 AppLink compatible appis not shown in the Apps Domain, make surethe required app is running on the mobiledevice.

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SYNC™ 3

Action and Descrip-tion

Menu Item

SYNC 3 will searchand connect tocompatible app(s)running on yourmobile device.

Find New Apps

Enabling SYNC 3 Mobile AppsIn order to enable mobile apps, SYNC 3requires user consent to send and receiveapp authorization information and updatesusing the data plan associated with theconnected device.The connected device sends data to Fordin the United States. The information isencrypted and includes your VIN, SYNC 3module number, anonymous usagestatistics and debugging information.Updates may take place automatically.Note: You must enable mobile apps foreach connected device the first time youselect a mobile app using the system.Note: Ford reserves the right to limitfunctionality or deactivate mobile apps atany time.Note: Standard data rates apply. Ford isnot responsible for any additional chargesyou may receive from your service provider,when your vehicle sends or receives datathrough the connected device. This includesany additional charges incurred due todriving in areas when roaming out of a homenetwork.You can enable and disable apps throughsettings. See Settings (page 77).

App PermissionsThe system organizes the App permissionsinto groups. You can grant these grouppermissions individually. You can changea permission group status any time whennot driving, by using the settings menu.While in the settings menu, you can alsosee the data included in each group.When you launch an app using SYNC 3,the system may ask you to grant certainpermissions, for example Vehicleinformation, Driving characteristics, GPSand Speed, and/or Push notifications. Youcan enable all groups or none of themduring the initial app permissions prompts.The settings menu offers individual grouppermission control.Note: You are only prompted to grantpermissions the first time you use an appwith SYNC 3.Note: If you disable group permissions,apps will still be enabled to work with SYNCunless you deactivate All Apps in thesettings menu.

SiriusXM Traffic and Travel Link (If

Equipped)


you use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any handheld devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.

Note: SiriusXM Traffic and Travel Link maynot be available in all markets.

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SYNC™ 3

Note: In order to use SiriusXM Traffic andTravel Link, your vehicle must havenavigation.Note: A paid subscription is required toaccess and use these features. Go towww.siriusxm.com/travellink for moreinformation.Note: Visit www.siriusxm.com/traffic andclick on Coverage map and details for acomplete listing of all traffic areas coveredby SiriusXM Traffic and Travel Link.

Note: Neither Sirius nor Ford is responsiblefor any errors or inaccuracies in the SiriusXMTraffic and Travel Link services or its use invehicles.When you subscribe to SiriusXM Trafficand Travel Link, it can help you locate thebest gas prices, find movie listings, getcurrent traffic alerts, view the currentweather map, get accurate ski conditionsand see scores to current sports games.


Touch these buttons to identify traffic incidents on your route,near your vehicle’s current location or near any of your favoriteplaces, if programmed.

Traffic on Route

Traffic Nearby

Touch this button to view fuel prices at stations close to yourvehicle’s location or on an active navigation route.

Fuel Prices

Touch this button to view nearby movie theaters and theirshow times, if available.

Movie Listings

Touch this button to view the nearby weather, current weather,or the five-day forecast for the chosen area.

Weather

Select to see the weather map,which can show storms, radarinformation, charts and winds.

Map

Select to choose from a listing ofweather locations.

Area

Touch this button to view scores and schedules from a varietyof sports. You can also save up to 10 favorite teams for easieraccess. The score automatically refreshes when a game is inprogress.

Sports Info

Touch this button to view ski conditions for a specific area.Ski Conditions

SETTINGSUnder this menu, you can access andadjust the settings for many of the systemfeatures. To access additional settings,swipe the screen left or right.

SoundPressing this button allows you to adjustthe following:

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SYNC™ 3

Sound Settings

Returns Treble, Midrange, and Bass sound settings to factory levels.Reset All

Treble

Midrange

Bass

Balance / Fade

Speed Adaptive Volume

Occupancy Mode

StereoSound Settings

Surround

Your vehicle might not have all of these features.

Media PlayerThis button is available when a mediadevice such as a Bluetooth Stereo or USBdevice is the active audio source. Pressingthe button allows you to access thefollowing options for active devices only.


For some Apple devices, SYNC 3 can adjust the playback speed ofpodcasts. When a podcast is playing, you can choose:

Podcast Speed

FasterNormalSlower

For some Apple devices, SYNC 3 can adjust the playback speed ofaudiobooks. When an audiobook is playing, you can choose:

Audiobook Speed

FasterNormalSlower

For some Apple devices, SYNC 3 can adjust the playback speed ofaudiobooks. When an audiobook is playing, you can choose:

Cover Art Priority

Cover art displays from your device’s musicfiles. If no cover art for the files exists on thedevice, then the Gracenote Database providescover art.

Media Player

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SYNC™ 3


The Gracenote Database supplied cover art isused for your music files. This overrides anycover art from your device.

Gracenote®

This allows you to view the version level of the Gracenote Database.Gracenote® Data-base Info

This allows you to view the manufacturer and model number of yourmedia device.

Device Informa-tion

ClockTo adjust the time, select the up and downarrows on either side of the screen. Thearrows on the left adjust the hour andarrows on the right adjust the minute. Youcan then select AM or PM.

You can adjust the following features:


Select how time displays.Clock Format

When active, the clock adjusts to time zone changes.Auto Time ZoneUpdate

When selected, the vehicle clock resets to GPS satellite time.Reset Clock toGPS Time

The system automatically saves anyupdates you make to the settings.

BluetoothPressing this button allows you to accessthe following:

ActionMenu Item

OnBluetooth

Off

You must activate Bluetooth to pair aBluetooth-enabled device.The processes of pairing a Bluetoothdevice is the same as pairing a phone. SeePairing a Device in Phone settings for howto pair a device and the available options.

PhoneYou must activate Bluetooth to pair yourphone.

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SYNC™ 3

Pairing a Device

Make sure that Bluetooth is set to On and that your cell phone is inthe correct mode. See your cell phone’s manual if necessary.

Add a BluetoothDevice

There are two ways to pair a Bluetoothenabled device.

Have the system find your device

Make sure your device is discoverable.

Select your device when it appears onthe system screen.

A six-digit PIN appears on your deviceand on the system screen.If your device prompts you to enter a PIN,enter the PIN displayed on the touch-screen.If the system does not ask you to enter apin, confirm that the PIN provided bySYNC 3 matches the PIN on your cellphone when you are prompted by thesystem.The display indicates when the pairing issuccessful.SYNC 3 asks you to choose your settingsfor certain features. Your cell phone mayalso prompt you to give SYNC 3 permis-sion to access information. For moreinformation on your cell phone's capab-ility, see your cell phone's manual andvisit the Ford or Lincoln website.

Website


www.syncmyride.ca

Website

www.syncmaroute.ca

Have your device find the system

In the Bluetooth menu of your device,select SYNC.

A six-digit PIN appears on your deviceand on the system screen.If your device prompts you to enter a PIN,enter the PIN displayed on the touch-screen.If you are not asked to enter a pin,confirm that the PIN provided by SYNC3 matches the PIN on your cell phonewhen you are prompted by the system.The display indicates when the pairing issuccessful.SYNC 3 asks you to choose your settingsfor certain features. You cell phone mayalso prompt you to give SYNC 3 permis-sion to access information. For moreinformation on your cell phone's capab-ility, see your cell phone's manual andvisit the Ford or Lincoln website.

Website



Once you have paired a device you canadjust the following options.

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SYNC™ 3


View Devices


You can add a Bluetooth-enabled device by following the steps inthe previous table.

Add a BluetoothDevice

You can select a phone by touching the name of the phone on the screen. You thenhave the following options:

Depending on the status of the device, you can select either of theseoptions to interact with the selected device.

Connect

Disconnect

Allows you to see phone and device information.Device Informa-tion

Allows you to select this device to be your preferred device.Make Primary

Removes the selected device from the system.Delete


Manage Contacts


Enable this option to have SYNC 3 periodically re-download yourphonebook to keep your contact list up to date.

Auto PhonebookDownload

Enable this option to have the photos associated with your contactsdisplayed on the touchscreen, if this feature is supported by yourphone.

Display ContactPhotos

Choose how you would like the system to display your contacts. Youcan choose:

Sort By:

Last NameFirst Name

Select this option to re-download your contact list manually.Re-downloadPhonebook

Select this option to delete the in vehicle contact list. Deleting thein vehicle list does not erase the contact list on the connected phone.

Delete Phone-book

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SYNC™ 3


Set Phone Ringtone


No sound plays when a call comes to your phone.No Ringtone

The currently selected ringtone on your phone plays when you receivea call. This option may not be available for all phones. If this optionis available, it is the default setting.

Use Phone Ring-tone

You can also select one of the three available ringers.


Text Message Notification


No sound plays when a message comes to your phone.No Alert(Silence)

You can select one of the three available notification sounds.

When enabled, the caller's information is read to you.Voice Readout

You can enable and disable the following options as well:


When enabled, vehicle audio (such as radio or apps) is muted for theduration of the phone call even when the phone call is in privacy.

Mute Audio inPrivacy

When enabled, an alert displays when your phone indicates that it isroaming. Please see your phone manual for more details.

RoamingWarning

When enabled, a message displays when the battery on your phoneis running low.

Low BatteryNotification

911 AssistNote: This service is only available in theUnited States and Canada.

Select this button to modify the on or offsetting for this feature. If the mobilephone’s contacts have been downloaded,you can adjust the following option:

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SYNC™ 3


You can select up to two numbers from your mobile device's phone-book as emergency contacts for quick access at the end of the 911Assist call process.

Set EmergencyContacts

RadioThis button is available if a Radio sourcesuch as AM or FM is the active mediasource. Pressing the button allows you toaccess the following features:


Activation of this feature allows you to listen to HD radio broadcasts.FM HD Radio

AM HD Radio

(Dependent oncurrent radiosource, If Avail-able)

This feature is available when FM Radio is your active media source.Activate this feature to have the system display radio text.

Radio Text

RefreshAutoset Presets(AST)

Selecting this option stores the six strongest stations in your currentlocation to the last preset bank of the currently tuned source.

NavigationYou can adjust many of the Navigationpreferences by selecting the followingmenus.

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SYNC™ 3

Map Preferences


Map Prefer-ences

Then select any of the following:

When this option is active, the system shows 3D renderings of build-ings.

3D City Model

When enabled, your vehicle’s previously traveled route displays withwhite dots.

Breadcrumbs

Enable this feature to display up to 3 POI icons on the navigation map.POI Icons

Select POIsOnce this feature is activated you can selectthe icons you want displayed by selecting:

This menu allows you to choose which incident icons you would liketo have displayed on the navigation map.

Incident MapIcons

Route Preferences

Second Level Messages, Actions and DescriptionsMenu Item

Route Prefer-ences


Choose to have the system display your chosen route type.Preferred Route

EcoFastestShortest

Bypass route selection in destination programming. The system onlycalculates one route based on your preferred route setting.

Always Use ___Route

When activated, the system uses your selected route type to calculateonly one route to the desired destination.

The system selects High Occupancy Vehicle or car pool lanes whenproviding route guidance.

Use HOV Lanes

The system searches for and displays available parking locations asyou approach your destination.

Automatic FindParking

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SYNC™ 3

Second Level Messages, Actions and DescriptionsMenu Item

Select a level of cost for the calculated Eco Route. The higher thesetting, the longer the time allotment is for the route.

Eco TimePenalty

You can select the following to have the system:Avoid TrafficProblems

Avoid Ferries/Car TrainsAvoid Toll RoadsAvoid Freeways

Navigation Preferences


Navigation Pref-erences

You can adjust how the system provides prompts.GuidancePrompts


Voice and Tones

Voice Only

Tones Only

Mobile AppsYou can enable the control of compatiblemobile apps running on your Bluetooth orUSB device on SYNC 3. In order to enablemobile apps, SYNC 3 requires user consentto send and receive app authorizationinformation and updates using the dataplan associated with the connected device.

The connected devices sends data to Fordin the United States. The encryptedinformation includes your VIN, SYNC 3module number, anonymous usagestatistics and debugging information.Updates may take place automatically.Note: Standard data rates will apply. Fordis not responsible for any additional chargesyou may receive from your service provider,when your vehicle sends or receives datathrough the connected device. This includesany additional charges incurred due todriving in areas when roaming out of a homenetwork.


Enable or disable the use ofmobile apps on SYNC 3.

OnMobile Apps

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SYNC™ 3


Off Disabling mobile apps in thesettings menu disables auto-matic updates and the use ofmobile apps on SYNC 3.

You can view the status of mobile app permissions in the settingsmenu.

Once Mobile Apps is enabled, you have the following options:

This provides information on the current state of available appupdates.

Update MobileApps

There are three possible statuses:

Updating Mobile Apps…Up-To-DateUpdate Needed

The system is trying to receivean update.

No update isrequired.

The system hasdetected a new apprequiring authoriza-tion or a generalpermissions update isrequired.

Select this button if anupdate is required and youwant to request this updatemanually. For example, whenyour mobile device isconnected to a Wi-Fi hotspot,select:

Request Update

Request Update

Grant or deny permissions to all apps at once.All Apps

Grant or deny an individual app particular permissions. App permis-sions are organized into groups. By pressing the info book icon, youcan see which signals are included in each group.

There may alsobe SYNC 3enabled appslisted underthese options.

Note: Ford and Lincoln are not responsibleor liable for any damages or loss of privacyrelating to usage of an app, or disseminationof any vehicle data that you approve Fordand Lincoln to provide to an app.

GeneralAccess and adjust the system settings,voice features, as well as phone, navigationand wireless settings.

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SYNC™ 3

Menu Item

Select to have the touch-screen display in English,Spanish or French.

Language

Select to display units inkilometers or miles.

Distance

Select to display units inCelsius or Fahrenheit.

Temperature

Select to have the systembeep to confirm choicesmade through the touch-screen.

Touch Screen Beep

When activated, thesystem automaticallyupdates when a Wi-Finetwork or mobile connec-tion is available.

Automatic System Updates

Information pertaining tothe system and its soft-ware.

About

Documentation of thesoftware license for thesystem.

Software Licenses

Select to restore factorydefaults. This erases allpersonal settings andpersonal data.

Master Reset

Wi-FiYou can adjust the following:


Enable this option to connect to Wi-Fi for vehicle software updates.Wi-Fi

This provides you with a list of available Wi-Fi networks.AvailableNetworks

When you select a network from the list you can choose:

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SYNC™ 3


A security code may be required.Connect

More information about the networkdisplays such as the signal strengthand security type.

Wireless Network Details

The system alerts you when your vehicle is parked and a Wi-Finetwork is within range if SYNC is not already connected.

Wi-Fi AvailableNotifications

Ambient Lighting (If Equipped)

Tap a color once to active ambient lighting.This sets the color to the highest intensity.You can drag the colors up and down toincrease or decrease the intensity.To switch ambient lighting off, press theactive color once or drag the active colorall the way down to zero intensity.

VehicleNote: You vehicle may not have all of thesefeatures.You can select the following features toupdate their settings.

Door Keypad CodeSelect this button to edit the door keypadcode. The first time you change the code,you need to enter the five-digit factory setcode. You can find this code on the owner'swallet card in the glove box or from yourauthorized dealer.

Camera Settings

To make adjustments using the touchscreen, select:

Action and DescriptionMessage

Camera Settings

Then select from the following:

You can enable or disable this option using the slider.Rear CameraDelay

You can find more information on the rear-view camera system in the parking aids chapterof your owner manual.

Onboard Modem Serial Number (ESN)Selecting this button on the settings menushows you the ESN number for yoursystem. You need this number for certainregistrations such as Satellite Radio.

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SYNC™ 3

DisplayTo make adjustments using the touchscreen, select:


Make the screen display brighter or dimmer.Brightness

You can select:Mode

The screen automatically switches between day andnight modes based on the outside light level.

Auto

The screen displays with a light background to enhancedaytime viewing.

Day

The screen displays with a darker background to makenighttime viewing easier.

Night

The screen goes black and does not display anything.To switch the screen back on, simply tap the screen.

Off

Voice ControlYou can adjust the voice control settingsby selecting the following options.

Menu Item

Enable this option to removeadditional voice promptsand confirmations.

Advanced Mode

Enable this option to havethe system confirm acontacts name with youbefore making a call.

Phone Confirmation

Enable this option to havethe system display a list ofavailable voice commandswhen the voice button ispressed.

Voice Command List

Valet ModeValet mode allows you to lock the system.No information is accessible until thesystem is unlocked with the correct PIN.

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SYNC™ 3

When you select valet mode a pop upappears informing you that a four digitcode must be entered to enable anddisable valet mode. You can use any PINyou chose but you must use the same PINto disable valet mode. The system asksyou to input the code.Note: If the system is locked and youcannot remember the PIN, please contactthe Customer Relationship Center.For FordUnited States: 1-800-392-3673Canada: 1-800-565-3673Mexico: 01-55-5899-7594For LincolnUnited States: 1-800-521-4140Canada: 1-800-387-9333Mexico: 01-55-5899-7594To enable valet mode, enter your chosenPIN. The system then asks to confirm yourPIN by reentering it. The system then locks.

To unlock the system, enter the same pinnumber. The system reconnects to yourphone and all of your options are availableagain.

SYNC™ 3 TROUBLESHOOTINGYour SYNC 3 system is easy to use.However, should questions arise, pleaserefer to the tables below.To check your cell phone's compatibility,visit the Ford or Lincoln website.

Website

owner.ford.comowner.lincoln.comwww.syncmyride.cawww.syncmaroute.ca

Cell phone issues

Possible solutionPossible causeIssue

Refer to your device's manual about audioadjustments.

The audio controlsettings on your cellphone may be affectingSYNC 3 performance.

There is back-ground noiseduring a phonecall.

Try switching your cell phone off, resettingit or removing the battery, then try again.Possible cell phone

malfunction.

During a call, Ican hear theother personbut they cannothear me.

Make sure that the microphone for SYNC3 is not set to off.

Check your cell phone's compatibility.This is a cell phone-dependent feature.

SYNC 3 is notable to down-load my phone-book.

Try switching your cell phone off, resettingit or removing the battery, then try again.

Possible cell phonemalfunction. Make sure you allow SYNC 3 to retrieve

contacts from your phone. Refer to yourcell manual.

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SYNC™ 3

Cell phone issues


You must switch on your cell phone andthe automatic phonebook downloadfeature on SYNC 3.

Make sure you allow SYNC 3 to retrievecontacts from your phone. Refer to yourcell manual.

Limitations on your cellphone's capability.

The systemsays "Phone-book down-loaded" but mySYNC 3 phone-book is empty oris missingcontacts.

If the missing contacts are stored on yourSIM card, move them to your cell phone'smemory.

You must switch on your cell phone andthe automatic phonebook downloadfeature on SYNC 3.


I am havingtroubleconnecting mycell phone toSYNC 3.


Possible cell phonemalfunction.

Try deleting your device from SYNC 3 anddeleting SYNC from your device, then tryingagain.

Always check the security and auto acceptprompt settings relative to the SYNC 3Bluetooth connection on your cell phone.

Update your cell phone's firmware.

Switch the auto download setting off.


Text messagingis not workingon SYNC 3.


Possible cell phonemalfunction.

iPhone • Go to your cell phone's Settings.• Go to the Bluetooth Menu.• Press the blue circle to the right of the

device named SYNC enter the nextmenu.

• Turn Show Notifications on.

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SYNC™ 3

Cell phone issues


Your iPhone is now set up to forwardincoming text messages to SYNC 3.Repeat these steps for every other SYNC 3vehicle that you connect. Your iPhone willonly forward incoming text messages toSYNC 3 if the iPhone is not unlocked in themessaging application.Replying to text messages using SYNC 3 isnot supported by iPhone.Text messages from WhatsApp and Face-book Messenger are not supported.

Your cell phone must support downloadingtext messages through Bluetooth to receiveincoming text messages.

This is a cell phone-dependent feature.

Audible textmessages donot work on mycell phone.

Because each cell phone is different, referto your device's manual for the specific cellphone you are pairing. In fact, there can bedifferences between cell phones due tobrand, model, service provider and softwareversion.

This is a cell phone limita-tion.

USB and Bluetooth Stereo issues


Disconnect the device from SYNC 3. Tryswitching your device off, resetting it orremoving the battery, then reconnect it toSYNC 3.

Possible device malfunc-tion.I am having

troubleconnecting mydevice.

Make sure you are using the manufacturer'scable.

Make sure to correctly insert the USB cableinto the device and your vehicle's USB port.

Make sure that the device does not havean auto-install program or active securitysettings.

Make sure your device is unlocked beforeconnecting it to SYNC 3.

The device has a lockscreen enabled.

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SYNC™ 3

USB and Bluetooth Stereo issues


Make sure you are not leaving the device inyour vehicle during very hot or coldtemperatures.

This is a device limitation.

SYNC 3 doesnot recognizemy device whenI start myvehicle.

Make sure you connect the device to SYNC3 and that you have started the mediaplayer on your device.

This is a device-dependent feature.Bluetooth audio

does notstream. The device is not

connected.

Make sure that all song details are popu-lated.

Your music files may notcontain the correct artist,song title, album or genreinformation.

SYNC 3 doesnot recognizemusic that is onmy device.

Try replacing the corrupt file with a newversion.

The file may becorrupted.

Some devices require you to change theUSB settings from mass storage to mediatransfer protocol class.

The song may havecopyright protection thatdoes not allow it to play.

Convert the file to a supported format. SeeEntertainment (page 25).

The file format is notsupported by SYNC 3.

Perform a master reset. See Settings(page 77).

The device needs to bere-indexed.

Make sure your device is unlocked beforeconnecting it to SYNC 3.

The device has a lockscreen enabled.

Disconnect the device from SYNC 3. Tryswitching your device off, resetting it orremoving the battery, then connect it backto SYNC 3.

This is a device limitation.

When I connectmy device, Isometimes donot hear anysound.

To listen to Apple devices through USB,select AirPlay from the devices ControlCenter, then select Dock Connector.

To listen to Apple devices throughBluetooth Stereo, select AirPlay from thedevices Control Center, then select SYNC.

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SYNC™ 3

Wi-Fi Issues


Verify password.Password error.Failed connection.

Position the vehicle close tothe hotspot with the front ofthe vehicle facing thehotspot direction andremove obstacles ifpossible. Other Wi-Fi,Bluetooth, microwave andcordless phones may causeinterference.

Weak signal probably dueto distance from thehotspot, obstruction or highinterference.

Disconnecting aftersuccessful connection.

If the vehicle is equippedwith heated windshield, trypositioning the vehicle sothat the windshield is notfacing the hotspot. If youhave metallic window tinting

There may be an obstructionbetween SYNC 3 and thehotspot.

Poor signal seen by Syncdespite being near ahotspot.

but not on the windshield,position the vehicle to facethe hotspot. If all windowsare tinted, you can open thewindows in the direction ofthe hotspot if that is feas-ible.Try to remove otherobstructions that mayimpact signal quality suchas opening the garage door.

Please set the network tovisible and try again.

The hotspot was defined asa hidden network.

A hotspot is not listed in thelist of available networks.

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SYNC™ 3

Wi-Fi Issues


SYNC 3 currently does notprovide a hotspot

SYNC 3 does not provide ahotspot.

SYNC 3 is not seen whensearching for Wi-Fi networksfrom your phone or otherdevices.

Check the signal quality(under network details), ifSYNC 3 indicates good orexcellent, test with anotherhigh-speed equippedhotspot where the environ-ment is more predictable.

Poor signal strength, too farfrom the hotspot, hotspot issupporting multipleconnections, slow Internetconnection or other prob-lems.

Software download takestoo long.

Test the connection withanother device, if thehotspot requires a subscrip-tion, you may contact theservice provider.

It is possible that there is nonew software. Theconnected hotspot may bea managed one and itrequires either a subscrip-tion or agreeing to the termsand conditions.

SYNC 3 seems to connectwith a hotspot and thesignal strength is excellentbut the software is not beingupdated.

AppLink issues

Possible solution(s)Possible cause(s)Issue

Make sure you have acompatible smartphone; anAndroid with OS 2.3 orhigher or an iPhone 3GS ornewer with iOS 5.0 or higher.Additionally, make sure you

You did not connect anApplink Compatible phoneto SYNC 3.

AppLink Mobile Applica-tions: When I select "FindNew Apps," SYNC 3 doesnot find any applications.

pair and connect your phone

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SYNC™ 3

AppLink issues


to SYNC 3 in order to findAppLink-capable apps onyour device. iPhone usersmust also connect to a USBport with an Apple USBcable.

Make sure you have down-loaded and installed thelatest version of the appfrom your phone's app store.Make sure the app is runningon your phone. Some appsAppLink-enabled apps are

not installed and running onyour mobile device.

My phone is connected, butI still cannot find any apps. require you to register or

login to the app on thephone before using themwith AppLink. Also, somemay have a "Ford SYNC"setting, so check the app'ssettings menu on the phone.

Closing and restarting appsmay help SYNC 3 find theapplication if you cannotdiscover it inside the vehicle.On an Android device, ifapps have an 'Exit' or 'Quit'Sometimes apps do not

properly close and re-opentheir connection to SYNC 3,over ignition cycles, forexample.

My phone is connected, myapp(s) are running, but I stillcannot find any apps.

option, then select it andrestart the app. If the appdoes not have that option,select the phone's settingsmenu and select 'Apps',then find the particular appand choose 'Force stop.' Donot forget to restart the appafterward, then select "FindNew Apps" on SYNC 3.

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SYNC™ 3

AppLink issues


On an iPhone with iOS7+, toforce close an app, doubletap the home button thenswipe up on the app to closeit. Tap the home buttonagain, then select the appagain to restart it. After afew seconds, the app shouldthen appear in SYNC 3'sMobile App's Menu.

Switch Bluetooth off andthen on to reset it on yourphone. If you are in yourvehicle, SYNC 3 should beable to automatically re-connect to your phone if youpress the "Phone" button.

There is a Bluetooth issueon some older versions ofthe Android operatingsystem that may cause appsthat were found on yourprevious vehicle drive to notbe found again if you did notswitch Bluetooth off.

My Android phone isconnected, my app(s) arerunning, I restarted them,but I still cannot find anyapps.

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SYNC™ 3

AppLink issues


Unplug the USB cable fromthe phone, wait a moment,and plug the USB cableback in to the phone. After afew seconds, the app shouldappear in SYNC 3's MobileApps Menu. If not, "ForceClose" the application andrestart it.

You may need to reset theUSB connection to SYNC 3.

My iPhone is connected, myapp is running, I restartedthe app but I still cannot findit on SYNC 3.

Increase the Bluetoothvolume of the device byusing the device's volumecontrol buttons which aremost often found on theside of the device.

The Bluetooth volume onthe phone may be low.

I have an Android phone. Ifound and started my mediaapp on SYNC 3, but there isno sound or the sound isvery low.

Force close or uninstall theapps you do not want SYNC3 to find. If the app has a"Ford SYNC" setting, disablethat setting in the app'ssettings menu on the phone.

Some Android devices havea limited number ofBluetooth ports that appscan use to connect. If youhave more AppLink apps onyour phone than the numberof available Bluetooth ports,you will not see all of yourapps listed in the SYNC 3mobile apps menu.

I can only see some of theAppLink apps running on myphone listed in the SYNC 3Mobile Apps Menu.

Voice command issues


Review the cell phone voice commandsand the media voice commands at thebeginning of their respective sections.You may be using the

wrong voice commands.SYNC 3 doesnot understandwhat I amsaying.

Refer to the audio display during an activevoice session to find a list of voicecommands there.

Wait for the system to prompt you beforeyou state your command.

You may be speaking toosoon or at the wrongtime.

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SYNC™ 3



Review the media voice commands at thebeginning of the media section.

You may be using thewrong voice commands.

SYNC 3 doesnot understandthe name of asong or artist.

Say the song or artist name exactly as it isdisplayed on your device. For example, say"Play Artist Prince" or "Play song PurpleRain".

You may not be sayingthe name exactly as itappears on your device.

Make sure you are saying the complete titlesuch as "California remix featuring JenniferNettles".

If there are any abbreviations in the name,like ESPN or CNN, you have to spell those:"E-S-P-N" or "C-N-N".

Make sure that song titles, artists, album,and playlists names do not have any specialcharacters like *, - or +.

The song or artist namemay have some specialcharacters that are notbeing recognized bySYNC 3.

Make sure that you are saying the nameexactly as it appears on your phone. Forexample, if your contact is "Joe Wilson",say "Call Joe Wilson". If your contact nameis "Mom", say "Call Mom".

You may not be sayingthe name exactly as itappears on your phone-book.

SYNC 3 doesnot understandor is calling thewrong contactwhen I want tomake a call. Make sure that your contact names do not

have any special characters like *, - or +.The contact name maycontain special charac-ters.

SYNC 3 applies the phonetic pronunciationrules of the selected language to thecontact names stored on your cell phone.

You may not be sayingthe name exactly as itappears on your phone-book.

The SYNC 3voice controlsystem is havingtrouble recog-nizing foreignnames storedon my cellphone.

Helpful Hint: You can select your contactmanually. Press PHONE. Select the optionfor phonebook and then contact name.Press the soft-key option to hear it. SYNC3 will read the contact name to you, givingyou some idea of the pronunciation it isexpecting.

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SYNC™ 3



SYNC 3 applies the phonetic pronunciationrules of the selected language to the namesstored on your media player or USB flashdrive. It is able to make some exceptionsfor very popular artist names (for example,U2) such that you can always use theEnglish pronunciation for these artists.

You may be saying theforeign names using thecurrently selectedlanguage for SYNC 3.

The SYNC 3voice controlsystem is havingtrouble recog-nizing foreigntracks, artists,albums, genresand playlistnames from mymedia player orUSB flash drive.

SYNC 3 uses a synthetically generatedvoice rather than pre-recorded humanvoice.

SYNC 3 uses text-to-speech voice prompttechnology.

The systemgenerates voiceprompts andthe pronunci-ation of somewords may notbe accurate formy language.

SYNC 3 offers several new voice controlfeatures for a wide range of languages.Dialing a contact name directly from thephonebook without pre-recording (forexample, “call John Smith”) or selecting atrack, artist, album, genre or playlist directlyfrom your media player (for example, "playartist Madonna").

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SYNC™ 3

General


SYNC 3 only supports four languages in asingle module for text display, voice controland voice prompts. The country where youbought your vehicle dictates the fourlanguages based on the most popularlanguages spoken. If the selected languageis not available, SYNC 3 remains in thecurrent active language.

SYNC 3 does not supportthe currently selectedlanguage for the instru-ment cluster and inform-ation and entertainmentdisplay.

The languageselected for theinstrumentcluster andinformation andentertainmentdisplay does notmatch theSYNC 3 SYNC 3 offers several new voice control

features for a wide range of languages.Dialing a contact name directly from thephonebook without pre-recording (forexample, “call John Smith”) or selecting atrack, artist, album, genre or playlist directlyfrom your media player (for example, "playartist Madonna").

language(phone, USB,Bluetoothaudio, voicecontrol andvoice prompts).

SYNC 3 System Reset

The system has a System Reset feature that can be performed if the function of a SYNC3 feature is lost. This reset is intended to restore functionality and will not erase anyinformation previously stored in the system (such as paired devices, phonebook, callhistory, text messages, or user settings). To perform a System Reset, press and holdthe Seek Up (>>) button while pressing and holding the Radio Power button. Afterapproximately 5 seconds the screen will go black. Allow 1-2 minutes for the systemreset to complete. You may then resume using the SYNC system.

For additional assistance with SYNC 3troubleshooting please call or visit the Fordor Lincoln Website.

Ford Support

United States: 1-800-392-3673Customer Relation-ship Center

Canada: 1-800-565-3673

Mexico: 01-800-719-8466

owner.ford.comWebsitewww.syncmyride.ca

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SYNC™ 3

Ford Support

www.syncmaroute.ca

Lincoln Support

United States: 1-800-521-4140Customer Relation-ship Center

Canada: 1-800-387-9333

Mexico: 01-800-719-8466

owner.lincoln.comWebsitewww.syncmyride.cawww.syncmaroute.ca

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AApps.....................................................................75

.....................................................................................75SiriusXM Traffic and Travel Link......................76

CClimate...............................................................35

EElectric Vehicle Information.......................56

Charge Settings (Ford Energi VehiclesOnly).....................................................................57

Power........................................................................70Entertainment.................................................25

AM/FM Radio.........................................................26Apps..........................................................................34Bluetooth Stereo or USB...................................33CD...............................................................................32HD Radio™ Information (If Available).........29SIRIUS® Satellite Radio (If

Activated)..........................................................26Sources.....................................................................25Supported Media Players, Formats and

Metadata Information...................................34USB Ports................................................................34

HHome Screen.....................................................17

NNavigation.........................................................47

cityseekr...................................................................54Destination Mode................................................49Map Mode...............................................................47Navigation Map Updates..................................55Navigation Menu...................................................52SiriusXM Traffic and Travel Link.....................55Waypoints...............................................................53

PPhone..................................................................42

During a Phone Call............................................46Making Calls...........................................................45Pairing Your Cell Phone for the First

Time......................................................................42Phone Menu...........................................................44Receiving Calls......................................................46Text Messaging......................................................47

SSettings...............................................................77

911 Assist..................................................................82Ambient Lighting.................................................88Bluetooth.................................................................79Clock..........................................................................79Display.....................................................................89General....................................................................86Media Player...........................................................78Mobile Apps...........................................................85Navigation...............................................................83Phone........................................................................79Radio.........................................................................83Sound........................................................................77Valet Mode.............................................................89Vehicle......................................................................88Voice Control.........................................................89Wi-Fi..........................................................................87

SYNC™ 3.............................................................3General Information...............................................3

SYNC™ 3 Troubleshooting........................90

UUsing Voice Recognition...............................18

Audio Voice Commands.....................................19Climate Voice Commands................................20Mobile App Voice Commands.........................23Navigation Voice Commands..........................22Phone Voice Commands..................................20SiriusXM Traffic and Travel Link Voice

Commands........................................................23Voice Settings Commands...............................24

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Index

sync® 3 supplement (if equipped) owner.ford.com ford.ca

Documents