Symantec NetBackup 5000 Chassis Replacement Guide

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Contents

Contents .............................................................................................................................................. 2

Figures ................................................................................................................................................ 1

1 Replacing Parts ........................................................................................................................... 1-1

1.1 Overview ....................................................................................................................................................... 1-1

1.2 Obtaining IPMI settings on the original chassis ............................................................................................ 1-2

1.3 Installing the IPMITOOL in a Windows PC ................................................................................................. 1-3

1.4 Removing and replacing a chassis ................................................................................................................. 1-3

1.5 Configuring IPMI settings on the new chassis .............................................................................................. 1-4

1.6 Self-test ......................................................................................................................................................... 1-8

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Figures

Figure 1-1 IPMI IP address displayed on the system self-test page .................................................................... 1-2

Figure 1-2 Ipmitool Directory ............................................................................................................................. 1-3

Figure 1-3 Pressing Del during the system self-check ........................................................................................ 1-5

Figure 1-4 Setting the IP address and subnet mask ............................................................................................. 1-5

Figure 1-5 Choosing Send to BMC .................................................................................................................... 1-6

Figure 1-6 Choosing Save Changes and Exit. ................................................................................................... 1-6

Figure 1-7 Running the upgrade.EXE command .............................................................................................. 1-7

Figure 1-8 Options under Welcome to BMC SOL ............................................................................................ 1-7

Figure 1-9 Typing the password .......................................................................................................................... 1-7

Figure 1-10 Modifying the zone setting .............................................................................................................. 1-8

Figure 1-11 Checking the zone setting ................................................................................................................ 1-8

Figure 1-12 YaST control center ......................................................................................................................... 1-9

Figure 1-13 Selecting Date and Time .................................................................................................................. 1-9

Figure 1-14 Setting the time zone ..................................................................................................................... 1-10

Figure 1-15 Setting the date and time ............................................................................................................... 1-10

Figure 1-16 Confirming the changes ................................................................................................................. 1-11

Figure 1-17 Config network card ...................................................................................................................... 1-11

Figure 1-18 Select network card ....................................................................................................................... 1-12

Figure 1-19 Edit network card IP address ......................................................................................................... 1-12

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1 Replacing Parts

1.1 Overview

This section describes how to replace the chassis.

1.1.1 Impact on the system

Only Symantec personnel or approved service providers are allowed to remove the middle

or rear cover of the chassis to replace the parts in the system.

Before removing the middle or rear cover of the chassis to replace the parts in the system:

Turn off the NetBackup 5000

Disconnect the NetBackup 5000 from the power sockets and external devices.

Turning off the NetBackup 5000 will affect any jobs or services that are running. Perform

this operation with caution!

Turn off the NetBackup 5000 before replacing the chassis; otherwise, the operations of the

NetBackup 5000 may be affected.

1.1.2 Tools and Materials

Philips screwdriver

ESD-preventive gloves

ESD-preventive wrist strap

ESD-preventive clothes

ESD-preventive bag

Tags or labels

Windows PC

Ensure that the usable space of directory C:\ is larger than 10 MB.

Switch

IPMITOOL software

1-2

1.1.3 Prerequisites

Verify the location of the chassis that requires replacement.

Verify that the new chassis is available.

Record the IPMI IP address of the chassis that is being replaced.

1.2 Obtaining IPMI settings on the original chassis After you install the new chassis, you need to apply the IPMI IP address of the old chassis to

the new chassis. First, you need to obtain the IPMI settings so that you can record them and

reset them later.

Step 1 Connect the NetBackup 5000 to a keyboard and monitor.

Before you turn on the device, connect the power cable to the device and wait for at

least 1 minute. Otherwise, the IPMI IP address might not be display on the self-test

screen.

Step 2 Press the Power button on the rear of the cabinet to power on the NetBackup 5000.

Step 3 On the system self-test page, the IPMI IP address is displayed, as shown in Figure 1-1.

In this section, the following procedures use the IPMI IP address: 192.168.0.10 as an

example.

Figure 1-1 IPMI IP address displayed on the system self-test page

Step 4 Record the IP Address, Subnet Mask and GateWay.

Before replacing the chassis, power off the NetBackup 5000 and disconnect it from the

power sockets and peripheral equipment.

Before replacing the chassis, a Wiindows PC is needed.

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1.3 Installing the IPMITOOL in a Windows PC Step 1 Decompress the ipmitool.zip file into the directory of C:\, as in Figure 1-2.

Figure 1-2 Ipmitool Directory

Step 2 Choose Start > Run, type cmd, and press Enter.

Step 3 Run the cd \ command to go to the directory C:\.

Step 4 Run the cd ipmitool command to go to the ipmitool directory.

Before you use the ipmitool, ensure that:

The PC connects to the IPMI port of the NetBackup 5000 over the Ethernet.

The two can ping each other.

1.4 Removing and replacing a chassis The following steps describe the physical process of replacing a faulty chassis with a new

chassis. Refer to detailed instructions in the NetBackup 5000 Troubleshooting Guide as

needed.

CAUTION: The NetBackup 5000 is supported by two power supplies.

Do not open the chassis when the power is on.

Turn off both of the power supplies when turning off the NetBackup 5000.

NOTES: Symantec does not support the removal and replacement of the CPU on the

mainboard.

Symantec does not support the removal of cables from the mainboard or

replacement of the mainboard separately from the chassis.

Step 1 Wear ESD-preventive clothes, an ESD-preventive wrist strap, or ESD-preventive

gloves.

Step 2 Turn off the NetBackup 5000 and any peripheral equipment.

Step 3 Disconnect the NetBackup 5000 from the power sources and peripheral equipment.

Label all cables so that you can replace them in the same places in the new chassis.

Step 4 Unscrew the chassis from the rack posts and smoothly pull the NetBackup 5000 out of

the cabinet.

Step 5 Lay the NetBackup 5000 on a grounded and ESD-free operating platform.

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Step 6 Label the disk modules with the slots that they are in. Remove the disk modules.

Step 7 Remove the rear cover of the chassis.

Step 8 Remove the air duct that is located above the CPU cooling fan.

Step 9 Label the DIMMs with regard to their slot locations. Remove the DIMMs.

Step 10 Remove the cooling fan.

Step 11 Carefully remove any mini SAS cables that connect the RAID card to the mainboard

or expansion board. Keep the cables attached to the RAID card.

Step 12 Remove the RAID card.

Step 13 Remove the NIC.

Step 14 Move the new NetBackup 5000 chassis onto the operating platform.

Step 15 Remove the rear cover from the new chassis.

You are going to use the components that you removed from the old chassis and install

them into the new chassis.

Step 16 Install the RAID card. Connect the mini SAS cables to the board as needed.

Step 17 Install the NIC.

Step 18 Install the cooling fan.

Step 19 Install the DIMMs.

Step 20 Install the air duct over the CPU.

Step 21 Install the rear cover of the chassis.

Step 22 Install the NetBackup 5000 into the cabinet.

1.5 Configuring IPMI settings on the new chassis Step 1. Press the Power button on the rear of the cabinet to turn on the NetBackup 5000.

Step 2. During the system self-check, press Del to enter the BIOS interface, as shown in the

following screen.

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Figure 1-3 Pressing Del during the system self-check

Step 3. On the BIOS interface, choose the IPMIBoot tab, as shown in Figure 1-4.

Step 4. On the IPMIBoot tab page, set the same IP address and subnet mask as in the

original chassis. Shown in Figure 1-4.

Figure 1-4 Setting the IP address and subnet mask

Step 5. Choose Send to BMC and enter Press to confirm the settings, as shown in Figure 1-5.

1-6

Figure 1-5 Choosing Send to BMC

Step 6. Choose the Exit tab.

Step 7. On this tab page, choose Save Changes and Exit and press Enter, as shown in

Figure 1-6.

Figure 1-6 Choosing Save Changes and Exit.

Step 8. Login to the IPMI CLI with a Windows PC.

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Step 9. Go to the ipmitool directory and run the "upgrade.EXE –I lanplus –H 192.168.0.10

–U admin –P admin sol activate" command, as shown in Figure 1-7.

Figure 1-7 Running the upgrade.EXE command

Step 10. Go to the IPMI management interface and type "4" for choosing expander card

debug port, as shown in Figure 1-8.

The NetBackup 5000 has four options under Welcome to BMC SOL.

Typing "4" will not echo in the screen.

Figure 1-8 Options under Welcome to BMC SOL

Step 11. Type t3000diag for the password, and press Enter to confirm, as shown in Figure

1-9.

Figure 1-9 Typing the password

Next you will modify the zone setting.

1-8

Step 12. Enter the port you selected, type "zone 3" to modify the zone setting to 0x3, as

shown in Figure 1-10.

Typing "zone 3" will not echo in the screen.

Figure 1-10 Modifying the zone setting

You must take measures for the modification to take effect.

Step 13. Press the Power button on the rear of the NetBackup 5000.

Step 14. Remove the power cable

Step 15. Wait 30 seconds and re-plug the power cable.

Step 16. Press the Power button to turn on the NetBackup 5000.

Confirm the modification, after the NetBackup 5000 boots up.

Step 17. Login to the IPMI CLI with a Windows PC.

Step 18. Enter the port you selected, type "zone 5" to check the zone setting. The correct

value is 0x3, as shown in Figure 1-11, If the value displayed is not 0x3, escalate the issue.

Typing "zone 5" will not echo in the screen.

Figure 1-11 Checking the zone setting

1.6 Self-test After the chassis is replaced, perform the following procedure. you will validate that the

KVM connection, CPU, and RAID card are functioning correctly.

1. Login with credentials: root/root.

2. Type yast at the command prompt to start the YaST control center.

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Figure 1-12 YaST control center

3. Use the arrow keys to locate System and Date and Time, and then press Enter.

Figure 1-13 Selecting Date and Time

4. On the Clock and Time Zone interface, Under Time and Date, select Change …, and

then press Enter.

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Figure 1-14 Setting the time zone

5. In the Change System Date and Time interface, set the date and time as required, click

Apply, and then press Enter.

Figure 1-15 Setting the date and time

6. In the Clock and Time Zone interface, select Accept, and then press Enter.

1-11

Figure 1-16 Confirming the changes

7. Quit the YaST control center.

8. Type the following commands to setup IPMI time:

service ipmi start

ipmitool sel time set "`date "+%m/%d/%Y %k:%M:%S"`"

9. Type yast at the command prompt to start the YaST control center.

10. Select Network Devices, and select Network Card.

Figure 1-17 Config network card

11. Select the network card which have been replaced, select Edit to go on.

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Figure 1-18 Select network card

12. Input the IP address and Subnet Mask field, select Next to finish configuration.

Figure 1-19 Edit network card IP address

13. Select Quit.

14. If the system has been configured with bonding, bind the NIC again to use the base-

board network interface.

15. Run the reboot command to reboot the NetBackup 5000.

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