Symantec Backup Exec 2010 R2Administrator's Guide

The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version: 2010

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Contents

Technical Support ............................................................................................... 4 Chapter 1 Introducing Backup Exec ................................................... 63About Backup Exec ....................................................................... How Backup Exec works ................................................................ Whats new in Backup Exec ............................................................ Whats new in Backup Exec agents and options .................................. Backup Exec agents and options ...................................................... About Backup Exec media server components ............................. About Backup Exec server protection agents ............................... About Backup Exec application protection agents ........................ About Backup Exec's virtual machine agents ............................... About Backup Exec client protection agents ................................ About Backup Exec media server storage options ......................... About the Administration Console ................................................... About the Home view .................................................................... Configuring the Home view ...................................................... Restoring the Home view's default configuration ......................... Editing items on the Home view ................................................ Help and Technical Support items ............................................. Summary items ..................................................................... Detail items .......................................................................... 63 68 70 75 80 80 81 82 85 86 87 91 95 95 95 96 96 98 99

Chapter 2

Installing Backup Exec ...................................................... 101About installing Backup Exec ........................................................ Before you install ....................................................................... About the Environment Check ................................................ Checking your environment before installing ............................ About the Backup Exec service account .................................... Changing service account information ..................................... About changing Windows security ........................................... Changing Windows security to back up servers (only) in one domain ......................................................................... Changing Windows security to back up servers and selected workstations in one domain ............................................. 102 103 104 105 106 107 108 109 109

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Changing Windows security to back up servers in more than one domain ......................................................................... Changing Windows security to back up servers and workstations in more than one domain ................................................. About Microsoft SQL Server 2005 Express Edition components installed with Backup Exec ............................................... About Backup Execs standard features .................................... System requirements .................................................................. About the differences between a typical installation and a custom installation ......................................................................... Installing a typical installation of Backup Exec ................................ Installing a custom installation of Backup Exec ................................ Installing additional Backup Exec options to the local media server ................................................................................. Special considerations for installing Backup Exec to remote computers ........................................................................... Push-installing Backup Exec to remote computers ............................ About installing Backup Exec options to remote computers ................ Push-installing the Remote Agent and Advanced Open File Option to remote computers ............................................................. Push-installing the Desktop Agent and DLO Maintenance Service from the media server to remote computers .............................. About installing the Remote Agent for Windows Systems .................. Installing the Remote Agent and the Advanced Open File Option to a remote computer in the backup selections list ................ How to install the Remote Agent and Advanced Open File Option in an Active Directory network ......................................... Using a command prompt to install the Remote Agent on a remote computer ............................................................ Using a command prompt to uninstall the Remote Agent from a remote computer ......................................................... Using a command script to install the Remote Agent and AOFO ................................................................................... Using a command script to uninstall the Remote Agent and AOFO ........................................................................... Installing the Remote Administrator ............................................. Running the Remote Administrator ........................................ Installing Backup Exec using the command line (silent mode) ............. Command line switches for silent mode installation of Backup Exec ............................................................................. Installing the Remote Administrator using the command line .............................................................................. Uninstalling Backup Exec using the command line .....................

110 111 111 112 114 116 116 119 123 125 126 131 134 137 139 140 140 145 147 148 149 150 151 153 154 162 164

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Creating installation parameter files ........................................ Using installation parameter files ............................................ Installing a trial version of Backup Exec agents and options ............... About the installation log ............................................................. Repairing Backup Exec ................................................................ Starting and stopping Backup Exec services .................................... Backup Exec Services Manager options ..................................... Uninstalling Backup Exec ............................................................ Uninstalling Backup Exec options from the local media server ............ About updating Backup Exec with LiveUpdate ................................. About scheduling automatic updates using LiveUpdate ............... Scheduling automatic updates using LiveUpdate ........................ Running LiveUpdate manually ................................................ Viewing installed updates ...................................................... Viewing license information ......................................................... License information options ................................................... Adding licenses .......................................................................... Finding installed licenses in your environment ................................ About Backup Exec maintenance contract information ...................... Running the Backup Exec Renewal Assistant ............................. Viewing Backup Exec maintenance contract information ............. About upgrading from previous versions of Backup Exec ................... Post-installation tasks .................................................................

164 165 166 166 167 168 168 168 169 170 171 172 173 173 174 174 175 176 177 178 179 180 182

Chapter 3

Configuring Backup Exec settings and options ........... 183About configuring Backup Exec ..................................................... About configuring logon accounts ................................................. About the default Backup Exec logon account ............................ About Backup Exec restricted logon accounts ............................ Creating a Backup Exec logon account ...................................... About the Backup Exec System Logon Account .......................... Editing a Backup Exec logon account ........................................ Changing a Backup Exec logon account password ....................... Replacing a Backup Exec logon account .................................... Deleting a Backup Exec logon account ...................................... Changing your default Backup Exec logon account ..................... Creating a new Backup Exec System Logon Account .................... About Backup Exec defaults .......................................................... About job priority ....................................................................... Changing the default device and media set for jobs ........................... Changing application settings for Backup Exec preferences ................ Application settings for Backup Exec preferences ....................... 184 184 185 186 187 189 190 191 192 192 193 193 194 195 196 196 197

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Copying configuration settings to another media server .................... Adding multiple destination media servers by importing a list ............................................................................... Adding a destination media server in a non-CASO environment ................................................................. Adding a destination media server in a CASO environment .......... Copy Settings options ............................................................ Copying logon account information ............................................... Copy Logon Account options .................................................. About audit logs ......................................................................... Configuring the audit log ....................................................... Viewing the audit log ............................................................ Removing entries from the audit log ........................................ Saving the audit log to a file ................................................... About database maintenance ........................................................ Configuring database maintenance .......................................... Viewing the location of Backup Exec databases ................................ Advanced properties for a media server .................................... About the Symantec RSS Reader ................................................... Viewing an article in the Symantec RSS Reader .......................... Customizing the Symantec RSS Reader .................................... Removing a default RSS feed from the Symantec RSS reader .......................................................................... Hiding columns .......................................................................... Showing a hidden column ............................................................ Rearranging columns .................................................................. Sorting column information ......................................................... Viewing properties .....................................................................

199 200 200 201 203 204 204 205 206 206 208 208 209 209 211 212 213 213 214 215 215 215 216 216 217

Chapter 4

Managing media ................................................................ 219About media in Backup Exec ......................................................... About media overwrite protection ................................................. About the default media set .................................................... About creating media sets ...................................................... Deleting a media set .............................................................. Renaming a media set ........................................................... Associating media with a media set .......................................... Editing general properties for media sets .................................. Media overwrite protection levels ............................................ About overwriting allocated or imported media .......................... How Backup Exec searches for overwritable media ..................... Selecting settings for media management ....................................... 219 223 226 226 228 228 229 230 232 232 233 237

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Settings for media management ............................................. Viewing audit log entries for media operations ................................ Configuring specific media operations to appear in the audit log ......... Media labeling ........................................................................... Renaming a media label ......................................................... Imported media labeling ........................................................ Bar code labeling .................................................................. Bar code rules in mixed media libraries ..................................... Creating bar code rules in mixed media libraries ........................ Editing a bar code rule ........................................................... Deleting a bar code rule ......................................................... Application settings for bar code rules ..................................... Add Bar Code Rule options ..................................................... About WORM media ................................................................... Creating a new catalog ................................................................ Device options for catalog jobs ................................................ Creating a restore job while reviewing media or devices ..................... Media locations and vaults ........................................................... Creating media vaults ........................................................... Media Vault Properties .......................................................... Configuring vault rules for media sets ...................................... Properties for vault rules for media sets ................................... Deleting a media vault ........................................................... Renaming a media vault ........................................................ Finding media in a location or vault ......................................... About moving media to a vault or to the offline media location ........... Scanning bar code labels to move media ................................... Scheduling a job to move media .............................................. Using the Vault Wizard to move media ..................................... Using the Move to vault task to move media .............................. Move Media options .............................................................. Move Media to Vault options .................................................. Drag and drop methods to move media ..................................... Using drag and drop methods to move media ............................. About removing damaged media ................................................... About deleting media ............................................................ Deleting media ..................................................................... General properties for media ........................................................ Statistics properties for media ...................................................... Media rotation strategies ............................................................. Son media rotation strategy ................................................... Father/son media rotation strategy .......................................... Grandfather media rotation strategy ........................................

237 241 241 242 243 244 244 245 245 245 246 246 247 247 248 249 250 250 251 251 252 252 253 253 254 254 255 255 256 257 257 258 258 259 259 260 260 261 263 265 265 266 267

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Chapter 5

Preparing for backup ........................................................ 269How to prepare for backup ........................................................... About backup strategies .............................................................. How to choose a backup strategy ................................................... How to determine your backup schedule ................................... How to determine the amount of data to back up ........................ How to determine a schedule for data storage ............................ How to determine which devices to back up ............................... How to determine the number of resources to back up in a job ............................................................................... About the archive bit and backup methods ................................ About backup methods .......................................................... About using the Windows NTFS Change Journal to determine changed files ................................................................. About selecting data to back up .................................................... About using fully qualified computer names in backup selections ............................................................................ About the Computer Name node in the backup selections list .............. About the Favorite Resources node in the backup selections list .......... Adding a Windows system to the Favorite Resources node in the backup selections list ...................................................... Deleting a Windows system from the Favorite Resources node in the backup selections list .............................................. About the Domains node in the backup selections list ........................ Adding an Active Directory domain to the Active Directory Domains node .................................................................................. Deleting an Active Directory domain from the Active Directory Domains node ...................................................................... Manage Active Directory Domains options ................................ About the User-defined Selections node in the backup selections list ..................................................................................... Adding a user-defined selection to the User-defined Selections node .................................................................................. Deleting a user-defined selection from the User-defined Selections node .................................................................................. User-defined Selections options .............................................. About managing Microsoft Virtual Hard Disk (VHD) files in Backup Exec ................................................................................... How to back up user-defined Microsoft Windows Distributed File System data ......................................................................... About selection lists .................................................................... Creating selection lists .......................................................... 270 270 270 271 271 272 272 272 273 274 280 280 282 282 284 285 286 287 288 289 289 290 290 292 292 293 294 295 296

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Merging selection lists ........................................................... Replacing selection lists ........................................................ Copying selection lists ........................................................... Holding jobs that back up a selection list ................................... Deleting selection lists .......................................................... Editing selection lists ............................................................ Editing the Excludes selection list ............................................ About priority and availability windows for selection lists ............ Setting default priority and availability windows for all selection lists ............................................................................. Setting priority and availability windows for selection lists .......... Creating separate selection lists for each computer or resource ....................................................................... Creating a custom filter for backup selection lists ....................... Filtering backup selection lists ................................................ Searching selection lists ........................................................ Viewing the history for backup selection lists ............................ Viewing a summary for a selection list ..................................... About resource discovery ............................................................. Using resource discovery to search for new resources ................. About the Backup Exec Shadow Copy Components file system ............ How to restore individual items by using Granular Recovery Technology ......................................................................... Recommended devices for backups that use Granular Recovery Technology ................................................................... About requirements for jobs that use Granular Recovery Technology ...................................................................

300 301 302 303 303 304 305 306 307 307 309 310 313 314 314 315 316 316 320 321 324 325

Chapter 6

Backing up data ................................................................. 329How to back up data .................................................................... Required user rights for backup jobs ........................................ Creating a backup job by using the Backup Wizard ............................ Preventing the Backup Wizard from launching from the Backup button .......................................................................... Configuring the Backup Wizard to launch from the Backup button .......................................................................... Creating a backup job by setting job properties ................................ Selections options for backup jobs ........................................... Resource Credentials options .................................................. Resource Order Backup options ............................................... Device and media options for backup jobs and templates ............. General options for backup jobs and templates .......................... 329 331 331 332 332 332 336 337 338 339 342

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Advanced options for backup jobs ............................................ Pre/post commands for backup or restore jobs ........................... Job Summary properties ........................................................ How to include or exclude files for backup ................................. About scheduling jobs ................................................................. Scheduling jobs .................................................................... About the scheduling calendar ................................................ Scheduling a job to run on specific days .................................... Scheduling a job to run on recurring week days .......................... Scheduling a job to run on recurring days of the month ............... Scheduling a job to run on a day interval ................................... Setting the effective date for a job schedule ............................... About time windows ............................................................. Setting the time window for a scheduled job .............................. Restarting a job during a time interval ..................................... Excluding dates from a schedule ............................................. Configuring default schedule options ....................................... About the full backup method for backing up and deleting files ........... Backing up and deleting files .................................................. About duplicating backed up data .................................................. Duplicating backed up data .................................................... How to copy data directly from a virtual tape library to a physical tape device .................................................................... Verifying a backup ...................................................................... Selections properties for verify jobs ......................................... Device properties for verify jobs .............................................. General properties for verify jobs ............................................ About test run jobs ..................................................................... Creating a test run job ........................................................... Setting test run default options ...............................................

348 352 355 355 356 356 359 359 360 361 362 363 364 364 365 366 366 367 368 369 369 381 382 383 384 384 385 386 387

Chapter 7

Customizing backup options ........................................... 391Setting default backup options ...................................................... Default Backup options .......................................................... About pre/post commands ........................................................... Setting default pre/post commands ......................................... About specifying backup networks ................................................ About using IPv4 and IPv6 in Backup Exec ................................ Setting default backup network and security options .................. About using Backup Exec with Symantec Endpoint Protection ............ About using Backup Exec with firewalls .......................................... Backup Exec Ports ................................................................ 391 392 399 400 402 404 404 408 409 411

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Backup Exec Listening Ports ................................................... Backup Exec Desktop and Laptop Option ports ........................... Browsing systems through a firewall ........................................ About enabling a SQL instance behind a firewall ........................ About encryption ....................................................................... About software encryption ..................................................... About hardware encryption .................................................... Encryption keys ......................................................................... About restricted keys and common keys in encryption ................ About pass phrases in encryption ............................................ About encryption key management ......................................... Creating an encryption key .................................................... Replacing an encryption key ................................................... About deleting an encryption key ............................................ Deleting an encryption key ..................................................... About restoring encrypted data ............................................... About cataloging media that contains encrypted backup sets .............................................................................. About configuring DBA-initiated job settings ................................... Creating a template for DBA-initiated jobs ................................ Editing DBA-initiated jobs ............................................................ Deleting a job template for DBA-initiated jobs .................................. About preferred server configurations ........................................... Creating preferred server configurations .................................. Deleting preferred server configurations .................................. Editing settings for preferred server configurations .................... Designating a default preferred server configuration .................. Removing the default status for a preferred server configuration .................................................................

412 413 414 414 415 415 416 416 417 417 418 420 421 421 422 422 423 423 424 434 435 435 436 438 438 438 439

Chapter 8

About devices ..................................................................... 441About storage devices ................................................................. About the Configure Devices Assistant ........................................... Configuring storage devices by using the Configure Devices Assistant ...................................................................... About sharing storage ................................................................. Managing shared storage ....................................................... Pausing a media server ................................................................ Resuming a media server ............................................................. Pausing storage devices ............................................................... Resuming storage devices ............................................................ Renaming storage devices ............................................................ 441 443 444 444 445 446 446 446 447 447

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About inventorying media ............................................................ 448 Inventorying media in a device ..................................................... 448 Erasing media ............................................................................ 449

Chapter 9

Managing tape drives and robotic libraries ................. 451About tape drives and robotic libraries ........................................... About the Virtual Tape Library Unlimited Drive Option .............. About the Library Expansion Option ....................................... About configuring tape devices by using the Tape Device Configuration Wizard ............................................................ About adding or replacing devices by using the Hot-swappable Device Wizard ............................................................................... Adding or replacing devices by using the Hot-swappable Device Wizard ......................................................................... About installing Symantec tape device drivers ................................ Installing Symantec tape device drivers by running tapeinst.exe ................................................................... Installing Symantec tape device drivers by using the Tape Device Configuration Wizard ...................................................... Changing the preferred block size, buffer size, buffer count, and high water count for devices .......................................................... Enabling hardware compression for devices .................................... Specifying read and write operations on types of media ..................... Viewing storage device properties ................................................. General properties for devices ................................................ Configuration properties for devices ........................................ SCSI information for devices .................................................. Statistics properties for devices .............................................. Cleaning properties for devices ............................................... Media type properties for devices ........................................... About robotic libraries in Backup Exec ........................................... Requirements for setting up robotic library hardware ................. Troubleshooting the display of robotic library devices ................. Initializing robotic libraries when the Backup Exec service starts ........................................................................... Enabling bar code rules for robotic libraries .............................. Defining a cleaning slot ........................................................ Configuration properties for robotic libraries ............................ Statistics properties for robotic libraries ................................... Properties for robotic library slots ........................................... About robotic library partitions .............................................. About creating utility jobs to help manage devices and media ............. 451 452 453 453 453 454 455 455 456 456 457 457 458 458 460 463 463 465 466 467 468 469 470 470 471 471 472 472 475 480

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Utility jobs for virtual tape libraries and simulated tape libraries ........................................................................ General options for utility jobs ............................................... Inventorying robotic libraries when Backup Exec services start ............................................................................. Creating a job to initialize a robotic library ................................ Retensioning a tape .............................................................. Formatting media in a drive ................................................... Labeling media ..................................................................... Ejecting media from a drive .................................................... Creating a cleaning job .......................................................... About importing media to a robotic library ................................ Exporting media from a robotic library ..................................... About exporting expired media from a robotic library ................. Locking the robotic librarys front panel ................................... Unlocking the robotic librarys front panel ................................

482 482 483 484 484 485 486 487 488 489 490 491 493 494

Chapter 10

Managing backup-to-disk folders .................................. 495About backup-to-disk folders ....................................................... Requirements for creating a backup-to-disk folder ..................... Requirements for creating a removable backup-to-disk folder ........................................................................... Creating a backup-to-disk folder by using the Backup-to-Disk Wizard ......................................................................... Creating a backup-to-disk folder by setting properties ................. About sharing backup-to-disk folders ............................................. Sharing an existing backup-to-disk folder ................................. Changing the path of a backup-to-disk folder ................................... Deleting a backup-to-disk folder .................................................... Recreating a backup-to-disk folder and its contents .......................... Changing the status of a device to online ........................................ Renaming a backup-to-disk file ..................................................... Deleting a backup-to-disk file ....................................................... Recreating a deleted backup-to-disk file .......................................... Erasing backup-to-disk files ......................................................... Recommendations for using backup-to-disk folders with backup jobs that use Granular Recovery Technology ................................... How to reclaim disk space for backup jobs that use Granular Recovery Technology ......................................................................... 496 497 498 498 499 505 506 506 507 507 508 508 509 509 510 511 513

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Chapter 11

Managing device pools ..................................................... 515About device pools ...................................................................... Creating device pools .................................................................. Device pool options ..................................................................... Adding devices to a device pool ..................................................... Setting priorities for devices in a device pool ............................. Removing devices from a device pool ....................................... Deleting device pools ............................................................ Retarget Job options ............................................................. Device Pool Properties ........................................................... 515 516 517 517 518 519 519 520 520

Chapter 12

Policies and templates ..................................................... 521About policies and templates ........................................................ Creating a new policy ............................................................ Creating a new policy using the Policy Wizard ........................... Editing a policy .................................................................... Deleting a policy .................................................................. Using an example policy ........................................................ Re-creating example policies .................................................. About using templates in policies ............................................ Adding a backup template to a policy ....................................... About the verify backup sets templates .................................... Adding a verify backup sets template to a policy ........................ About export media templates ................................................ Adding an export media template to a policy ............................. Importing a template into a policy ........................................... Editing a template in a policy .................................................. Deleting a template from a policy ............................................ About template rules ................................................................... Setting template rules ................................................................. Changing template rules ........................................................ Deleting template rules ......................................................... About creating jobs using policies and selection lists ......................... Creating new jobs for a policy ................................................. Creating new jobs for a selection list ........................................ Viewing the policies that are designated to back up selection lists ............................................................................. Viewing the selection lists that are designated for backup by policies ......................................................................... Editing the next occurrence of a policy-based job ....................... Deleting a job created from a policy ......................................... Renaming a job created from a policy ....................................... 521 522 523 525 526 526 528 529 530 533 534 536 537 538 539 539 540 542 542 543 544 544 545 545 546 546 546 547

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About duplicate backup set templates ............................................ 548 Adding a duplicate backup template to a policy .......................... 550

Chapter 13

Administrating Backup Exec ........................................... 553About administrating Backup Exec ................................................ Copying jobs, selection lists, or policies .......................................... Copy to Media Server options ................................................. Viewing the job log for a copy to media server job ....................... Editing job properties .................................................................. Job Monitor options .................................................................... Viewing properties for active jobs ............................................ Searching for text in the job history or job properties .................. Canceling an active job .......................................................... Placing all scheduled occurrences of an active job on hold ............ Removing the hold on a scheduled job ...................................... Active job statuses ................................................................ Scheduled job statuses ........................................................... Running a scheduled job immediately ...................................... Placing a scheduled job on hold ............................................... Removing the hold on a scheduled job ...................................... Placing the job queue on hold ................................................. Removing the hold on the job queue ......................................... Changing the priority for a scheduled job .................................. Running a test job for a scheduled job ...................................... Deleting scheduled jobs ......................................................... Viewing the properties for completed jobs ................................. Viewing the history of a job, policy, or selection list .................... Deleting completed jobs ......................................................... Linking from the job log to the Symantec Technical Support Web site .............................................................................. Completed job statuses .......................................................... Configuring default job log options .......................................... About using job logs with vertical applications ........................... Filtering jobs ............................................................................. About managing custom filters ..................................................... Creating a custom filter for jobs .............................................. Creating a custom filter for current jobs ................................... Creating a custom filter for jobs in the job history ...................... Deleting custom filters .......................................................... Editing custom filters ............................................................ Viewing the job workload for a media server from the Calendar tab ..................................................................................... 553 554 555 556 556 557 557 561 562 563 563 563 565 568 568 569 569 570 570 570 571 572 575 576 577 577 580 581 582 582 583 583 585 587 588 588

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Viewing jobs for specific days on the calendar .................................. Managing jobs from the Calendar tab ............................................. Viewing the Symantec Endpoint Protection Security Summary ........... About error-handling rules .......................................................... Creating a custom error-handling rule ...................................... Custom error-handling rule for recovered jobs ........................... Cluster failover error-handling rule ......................................... How thresholds are used to stall, fail, and recover jobs ...................... Setting thresholds to recover jobs .................................................. Application settings for job status and recovery options .............

589 589 590 590 591 594 595 595 596 597

Chapter 14

Restoring data .................................................................... 599About restoring data ................................................................... Restore jobs and the catalog ......................................................... Changing application settings for the catalogs ........................... Catalog levels ...................................................................... Restoring data by using the Restore Wizard .................................... Preventing the Restore Wizard from launching from the Restore button ................................................................................ Configuring the Restore Wizard to launch from the Restore button ................................................................................ Restoring data by setting job properties .......................................... Selections options for restore jobs ........................................... Device options for restore jobs ................................................ General options for restore jobs .............................................. Advanced options for restore jobs ............................................ Network and security restore options ...................................... Running pre and post commands for restore jobs ....................... About restoring file permissions ............................................. About System State ............................................................... Restoring System State .......................................................... About restoring Shadow Copy Components ............................... About restoring utility partitions ............................................ About performing redirected restores of utility partitions ............ About restoring media created with other backup software .......... About restoring data from ARCserve media ............................... Restoring data from ARCserve media ....................................... About selecting data to restore ...................................................... Creating a restore selection list ............................................... Changing and testing resource credentials for restore jobs ........... Searching for files to restore .................................................. About redirecting restore jobs ....................................................... 599 600 601 603 604 604 605 605 609 611 612 613 617 618 619 620 621 622 623 623 624 624 625 626 628 630 631 634

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File Redirection restore options .............................................. About redirecting restore jobs to native Microsoft Virtual Hard Disk (VHD) files .......................................................................... Using redirected restore for Active Directory, Active Directory Application Mode for Windows Server 2003/2008 ...................... Setting defaults for restore jobs .................................................... Default restore options ......................................................... Canceling a restore job ................................................................

634 636 636 638 638 641

Chapter 15

Alerts and notifications .................................................... 643About alerts and notifications ....................................................... About alert views ....................................................................... Active Alerts view and Alert History view ................................. Viewing alerts ............................................................................ Filtering alerts ..................................................................... Creating custom filters for alerts ............................................. Editing custom filters for alerts ............................................... Deleting custom filters for alerts ............................................. Viewing alert properties ........................................................ Viewing the job log from an alert ............................................. Responding to active alerts .......................................................... About automatic responses for alert categories .......................... Configuring automatic responses for alert categories .................. Clearing informational alerts from the Active Alerts pane ............ Alert response options .......................................................... Configuring alert category properties ............................................. Configure Alert Categories options .......................................... Enabling or disabling alerts from the Active Alerts pane .................... Deleting alerts from the Alert History ............................................ Setting up notification for alerts ................................................... Configuring SMTP for email or mobile phone text message notification ................................................................... Configuring MAPI email for notification ................................... Configuring VIM email for notification ..................................... Configuring a pager for alert notification .................................. Configure Recipients options ........................................................ Configuring SMTP email or mobile phone text messaging for a person recipient ............................................................. Configuring MAPI mail for a person recipient ............................ Configuring VIM mail for a person recipient .............................. Configuring a pager for a person recipient ................................ Configuring a Net Send recipient ............................................. 644 645 646 648 648 649 650 650 651 653 654 654 655 657 657 658 659 661 661 661 662 664 665 666 666 667 668 670 671 674

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Configuring a printer recipient ............................................... Configuring a group recipient ................................................. Scheduling notification for recipients ...................................... Editing recipient notification properties ................................... Editing recipient notification methods ..................................... Removing recipients ............................................................. Assigning recipients to alert categories for notification ..................... Assign Recipients to Alert Categories options ............................ Stopping alert notification for a recipient ....................................... Sending a notification when a job completes .................................... Sending a notification when a selection list is used in a job ................. Notification options for jobs ................................................... About SNMP notification ............................................................. Installing and configuring the SNMP system service ......................... Installing the Windows Management Instrumentation performance counter provider .................................................................. Installing the Windows Management Instrumentation provider for SNMP ................................................................................. Uninstalling the Windows Management Instrumentation performance counter provider .................................................................. Uninstalling the Windows Management Instrumentation provider for SNMP ............................................................................

675 677 677 678 679 679 680 680 681 682 682 682 683 686 687 687 688 688

Chapter 16

Reports in Backup Exec .................................................... 689About reports in Backup Exec ....................................................... Viewing the list of available reports ............................................... Running a report ........................................................................ Additional settings for standard reports ......................................... Available groups for creating reports ............................................. Running a new report job ............................................................. General options for a new report job ........................................ Saving a report .......................................................................... Saving a report to a new location ................................................... Printing a report from the Backup Exec Report Viewer ...................... Printing a report that is saved in PDF format ................................... Printing a report that is saved in HTML format ................................ Deleting a report from Job History ................................................. About scheduling report jobs and setting notification recipients ......... About custom reports in Backup Exec ............................................. Creating a custom report ............................................................. Custom report name and description options ............................. Field options for custom reports .............................................. 690 691 691 692 693 694 695 696 696 697 697 697 698 698 699 699 700 701

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23

About grouping fields in custom reports ................................... Sorting fields in custom reports .............................................. Setting graph options in custom reports ................................... Example graphs for custom reports ......................................... Previewing custom reports ..................................................... Setting filters for custom reports .................................................. Filter expressions for defining custom reports ........................... Copying custom reports ............................................................... Editing custom reports ................................................................ Deleting custom reports .............................................................. Editing application settings for reports .......................................... Application settings for reports .............................................. Viewing report properties ............................................................ General properties for reports ................................................ Available reports ........................................................................ Active Alerts Report .............................................................. Active Alerts by Media Server Report ....................................... Alert History Report ............................................................. Alert History by Media Server Report ....................................... Application Event Log Report ................................................. Audit Log Report .................................................................. Backup Job Success Rate Report .............................................. Backup Recommendations Report ........................................... Backup Resource Success Rate Report ...................................... Backup Set Details by Resource Report ..................................... Backup Sets by Media Set Report ............................................. Backup Size By Resource Report .............................................. Configuration Settings Report ................................................ Current Job Status Report ...................................................... Daily Device Utilization Report ............................................... Deduplication device summary ............................................... Deduplication summary ......................................................... Device Summary Report ........................................................ Device Usage by Policy .......................................................... Error-Handling Rules Report .................................................. Event Recipients Report ........................................................ Failed Backup Jobs Report ...................................................... Job Distribution by Device Report ............................................ Jobs Summary Report ............................................................ Machines Backed Up Report ................................................... Managed Media Servers Report ............................................... Media Audit Report ............................................................... Media Errors Report .............................................................

702 704 706 708 712 712 715 718 718 719 719 720 721 721 722 729 730 730 731 732 732 733 733 734 734 735 736 737 738 738 739 740 740 741 742 743 744 745 745 746 747 748 749

24

Contents

Media Required for Recovery Report ........................................ Media Set Report .................................................................. Media Vault Contents Report .................................................. Missed Availability Report ..................................................... Move Media to Vault Report ................................................... Operations Overview Report ................................................... Overnight Summary Report ................................................... Policy Jobs by Resource Summary Report ................................. Policy Jobs Summary Report ................................................... Policy Properties Report ........................................................ Policy Protected Resources ..................................................... Problem Files Report ............................................................. Recently Written Media Report ............................................... Resource Backup Policy Performance Report ............................. Resource Risk Assessment Report ........................................... Resources Protected by Policy report ....................................... Restore Set Details by Resource Report .................................... Retrieve Media from Vault Report ........................................... Robotic Library Inventory Report ............................................ Scheduled Server Workload .................................................... Scratch Media Availability Report ........................................... Selection Lists Report ............................................................ Test Run Results Report ........................................................ Archive Job Success Rate report .............................................. Archive Selections by Archive Rules and Retention Categories report ........................................................................... Exchange Mailbox Group Archive Settings report ....................... Failed Archive Jobs report ...................................................... File System Archive Settings report ......................................... Overnight Archive Summary report ......................................... Vault Store Usage Details report ............................................. Vault Store Usage Summary Report .........................................

749 750 751 752 752 753 755 756 757 758 759 759 760 761 761 762 762 763 764 765 766 766 767 768 768 769 770 770 771 772 773

Chapter 17

Disaster preparation and recovery ................................ 775About disaster preparation ........................................................... About key elements of a disaster preparation plan (DPP) ................... Returning to the last known good configuration ............................... Creating a hardware profile copy ................................................... About creating an emergency repair disk (Windows 2000 computers only) .................................................................................. About manual disaster recovery of Windows computers .................... 775 776 777 778 779 780

Contents

25

About a manual disaster recovery of a local Windows computer (includes non-authoritative and authoritative restore of Active Directory for a domain controller) ........................................... Running a manual disaster recovery of a local Windows computer (includes non-authoritative and authoritative restore of Active Directory for a domain controller) ............................ About a disaster recovery operation of a remote Windows computer (includes non-authoritative and authoritative restore of Active Directory for a domain controller) ........................................... Running a disaster recovery operation on a remote Windows computer (includes non-authoritative and authoritative restore of Active Directory for a domain controller) ..............

780

781

785

786

Chapter 18

Troubleshooting ................................................................. 789Troubleshooting hardware-related issues ....................................... How to get more information about alerts and error messages ............ Troubleshooting backup issues ..................................................... About cluster sizes for NTFS partitions .......................................... Troubleshooting restore issues ..................................................... How to improve Backup Exec's performance .................................... About the Symantec Knowledge Base ............................................ Searching the Symantec Knowledge Base .................................. How to contact Technical Support ................................................ About Backup Exec diagnostic tools ............................................... About the Symantec Backup Exec Support Tool .......................... About the Backup Exec diagnostic application ........................... How to use the Symantec Gather Utility for troubleshooting ............................................................. Running the begather utility to troubleshoot Backup Exec components on Linux servers ........................................... Using the Backup Exec Debug Monitor for troubleshooting .......... About the Backup Exec debug tool ........................................... 789 794 795 796 797 797 801 802 802 802 803 804 808 809 810 810

Chapter 19

Using Symantec Backup Exec with Server Clusters .......................................................................... 813About Backup Exec and clusters .................................................... Requirements for clustering Backup Exec in a Microsoft Cluster Server environment ....................................................................... How Backup Exec works in a Microsoft Cluster Server environment ....................................................................... Requirements for installing Backup Exec on a Microsoft Cluster Server ................................................................................ 814 815 816 816

26

Contents

Installing Backup Exec on a Microsoft Cluster Server ....................... Upgrading Backup Exec on a Microsoft cluster ........................... Installing additional Backup Exec options on a Microsoft cluster ................................................................................... Uninstalling Backup Exec from a Microsoft cluster ..................... Creating device pools for Microsoft Cluster Servers .......................... Using checkpoint restart on Microsoft Cluster Server failover ............ Enabling or disabling checkpoint restart ........................................ Specifying a different failover node ............................................... Designating a new SAN SSO primary server and central administration server in a Microsoft Cluster Server .................... Configurations for Backup Exec and Microsoft Cluster Servers ........... Two-node cluster with locally attached storage devices ............... Two-node cluster with tape devices on a shared SCSI bus ............. Configuring a shared SCSI bus for tape devices .......................... Multi-node clusters on a fibre channel SAN with the SAN SSO .............................................................................. Using the Central Admin Server Option with Microsoft clusters and SAN SSO ............................................................................. About backing up Microsoft Cluster Servers .................................... Backing up local disks in a Microsoft cluster .............................. Backing up shared disks in a Microsoft cluster ........................... Backing up database files in a Microsoft cluster ......................... Backing up Windows 2008 R2 cluster shared volumes ................. About restoring data to a Microsoft cluster ..................................... Restoring the cluster quorum for Windows Server 2003/2008 computers to a Microsoft cluster ....................................... Specifying a new drive letter for the cluster quorum disk ............. Using Backup Exec with Veritas Cluster Server ................................ Requirements for installing Backup Exec with the CASO option on a Veritas Cluster Server ........................................................... Installing Backup Exec with the CASO option on a Veritas Cluster Server ................................................................................ Requirements for clustering Backup Exec using Veritas Cluster Server ................................................................................ Clustering Backup Exec using Veritas Cluster Server ......................... About backing up Veritas Cluster Servers ....................................... About backing up Windows 2000 and Windows Server 2003/2008 features in a Veritas cluster .............................................. Backing up local disks in a Veritas cluster ................................. Backing up shared disks in a Veritas cluster .............................. Backing up database files in a Veritas cluster ............................. About restoring data to Veritas Cluster Servers ................................

818 819 820 820 821 822 824 824 825 827 828 828 829 832 835 836 837 838 838 839 840 840 841 842 843 844 844 845 846 847 848 848 849 849

Contents

27

About backup job failover with Veritas Cluster Servers ...................... Disaster recovery of a cluster ........................................................ Using IDR to prepare for disaster recovery of a cluster ................ Recovering nodes on the cluster using IDR ................................ Recovering Backup Exec on a Microsoft cluster using IDR ............ Recovering the entire cluster using a manual disaster recovery procedure ..................................................................... Restoring the Microsoft Cluster Server data files ........................ Recovering all shared disks in a Microsoft cluster ....................... Recovering all shared disks in a Veritas cluster .......................... Recovering Backup Exec in a Microsoft cluster ........................... Troubleshooting clusters ............................................................. Changing the Quorum disk signature ....................................... Manually joining two cluster disk groups and resynchronizing volumes ........................................................................

850 850 851 851 852 853 854 855 856 856 857 859 860

Chapter 20

Using Backup Exec Retrieve ............................................ 861About Backup Exec Retrieve ......................................................... How Backup Exec Retrieve works .................................................. What end users can do with Backup Exec Retrieve ............................ Before you install Backup Exec Retrieve .......................................... Requirements for installing Backup Exec Retrieve on a Web server ................................................................................. Requirements for using Backup Exec Retrieve on end users' computers ........................................................................... About deploying the Silverlight run time in your organization .................................................................. Upgrading from Backup Exec Retrieve that runs under Backup Exec System Recovery Manager 8.5 ................................................ Installing Backup Exec Retrieve .................................................... About configuring Backup Exec Retrieve ......................................... Adding a data source ............................................................. Editing a data source ............................................................. Deleting a data source ........................................................... Editing application settings for Backup Exec Retrieve ....................... Application settings for Backup Exec Retrieve ........................... Uninstalling Backup Exec Retrieve ................................................ Troubleshooting Backup Exec Retrieve ........................................... 861 862 864 866 866 868 869 869 869 871 871 873 874 874 874 876 876

28

Contents

Appendix A

Symantec Backup Exec Active Directory Recovery Agent .............................................................................. 879About the Active Directory Recovery Agent ..................................... Requirements for the Active Directory Recovery Agent ..................... About installing the Active Directory Recovery Agent ...................... How the Active Directory Recovery Agent works .............................. How Granular Recovery Technology works with Active Directory and ADAM/AD LDS backups ......................................................... Editing defaults for Active Directory and ADAM/AD LDS backup and restore jobs ......................................................................... Microsoft Active Directory default options ................................ Backing up Active Directory ......................................................... Backing up ADAM/AD LDS ........................................................... Active Directory Recovery Agent backup job options ......................... About restoring individual Active Directory and ADAM/AD LDS objects ................................................................................ Restoring individual objects from an Active Directory backup ......................................................................... Restoring individual objects from an ADAM/AD LDS backup ......................................................................... About recreating purged Active Directory and ADAM/AD LDS objects ................................................................................ Recreating purged Active Directory objects ............................... Recreating purged ADAM/AD LDS objects ................................. Resetting the Active Directory computer object and the computer object account ...................................................................... 880 880 881 882 883 883 884 885 886 887 888 890 891 892 893 894 895

Appendix B

Symantec Backup Exec Advanced Disk-based Backup Option .............................................................. 897About the Advanced Disk-based Backup Option ................................ About installing the Advanced Disk-based Backup Option .................. About the synthetic backup feature ............................................... What you can back up with synthetic backup ................................... Requirements for synthetic backup ................................................ Best practices for synthetic backup .......................................... About collecting additional information for synthetic backup and true image restore .................................................... Methods for creating a synthetic backup ......................................... Creating a synthetic backup by using the Policy Wizard ............... About creating a synthetic backup by copying the example policy ........................................................................... 898 898 899 901 901 902 904 904 905 906

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29

Creating a synthetic backup by adding templates to a policy ......... Creating template rules to run job templates for synthetic backup ......................................................................... General options for synthetic backup templates ......................... Advanced options for synthetic backup templates ...................... About true image restore ............................................................. Requirements for true image restore ........................................ Best practices for true image restore ........................................ Enabling backups for true image restore ......................................... About true image catalogs ............................................................ About restoring a backup set enabled for true image restore ............... Selecting backup sets that are enabled for true image restore ............. Troubleshooting tips for true image restore .................................... About offhost backup .................................................................. Requirements for offhost backup ............................................ Requirements for offhost backup when using the Veritas Storage Foundation for Windows Provider ..................................... Best practices for offhost backup ............................................. Browsing remote computers for installed snapshot providers ...................................................................... Setting offhost backup options for a backup job ......................... Backup options for the Advanced Disk-based Backup Option .......................................................................... Setting default options for offhost backup jobs .......................... Configuring a GRT-enabled offhost backup for Exchange resources ............................................................................ About restoring offhost backup data .............................................. Troubleshooting the offhost backup ............................................... Offhost backup failures when using VSFW as a provider .............. Offhost backup issues when using a hardware provider ...............

907 910 911 911 912 915 915 916 916 917 918 918 919 921 922 923 925 925 926 928 928 929 929 933 935

Appendix C

Symantec Backup Exec Advanced Open File Option ............................................................................About the Advanced Open File Option ............................................ About supported snapshot technologies ................................... Requirements for using Advanced Open File Option .................... How to install the Advanced Open File Option ................................. Installing the Advanced Open File Option to remote Windows computers using the command line .................................... Setting default options for the Advanced Open File Option ................. About Snap Start on a Veritas Storage Foundation volume ........... Using Snap Start on a Veritas Storage Foundation volume ...........

937 937 940 941 941 942 943 944 944

30

Contents

Best practices for using the Symantec Volume Snapshot Provider ....................................................................... About the Symantec Volume Snapshot Provider cache file location ....................................................................... How to adjust the Symantec Volume Snapshot Provider cache file size ......................................................................... Configuring the Advanced Open File Option for backup jobs ............... Advanced Open File options ................................................... About the job log and the Advanced Open File Option ........................

945 946 947 948 949 951

Appendix D

Symantec Backup Exec Agent for DB2 on Windows Servers ........................................................................... 953About the Backup Exec DB2 Agent ................................................. Requirements for the DB2 Agent ................................................... Configuring the DB2 Agent on Windows computers .......................... Adding information about DB2 servers to the media server's authentication credentials list .......................................... Configuring database access for DB2 operations on Windows computers ..................................................................... Adding a DB2 instance to the DB2 Agent on Windows computers that run the Remote Agent Utility ..................................... Editing a DB2 instance by using the Remote Agent Utility ............ Deleting a DB2 instance by using the Remote Agent Utility .......... Backing up DB2 resources ............................................................ DB2 backup options .............................................................. Restoring DB2 data ..................................................................... DB2 restore options .............................................................. Redirecting a restore of DB2 data ............................................ About using DB2 to run DBA-initiated jobs ...................................... About using the DB2 database archive logging methods ............... About the db2.conf file .......................................................... Editing a db2.conf file ........................................................... Example db2.conf file ............................................................ Troubleshooting DB2 .................................................................. 953 954 955 955 959 963 963 963 964 966 967 968 970 972 974 975 975 976 978

Appendix E

Symantec Backup Exec Agent for Enterprise Vault ............................................................................... 981About the Enterprise Vault Agent .................................................. Requirements for the Enterprise Vault Agent .................................. About installing the Enterprise Vault Agent .................................... About backup methods for Enterprise Vault backup jobs .................... Enterprise Vault backup options ............................................. 982 987 988 988 992

Contents

31

Setting a default backup method for Enterprise Vault backup jobs ............................................................................. 993 About consistency checks for Enterprise Vault databases and Compliance and Discovery Accelerator databases ....................... 993 Backing up an Enterprise Vault open partition ................................. 994 Backing up Enterprise Vault closed partitions .................................. 995 Backing up Enterprise Vault 8.x ready partitions .............................. 997 Backing up the Enterprise Vault Directory database .......................... 998 Backing up the Enterprise Vault Monitoring database ....................... 999 Backing up an Enterprise Vault vault store database ....................... 1000 Backing up the Enterprise Vault 8.x Audit database ........................ 1001 Backing up the Enterprise Vault 8.x FSA Reporting database ............ 1002 Backing up the Enterprise Vault 8.x Fingerprint database ................ 1003 Backing up the Enterprise Vault 8.x Compliance Accelerator Configuration database and Compliance Accelerator customer databases .......................................................................... 1004 Backing up the Enterprise Vault 8.x Discovery Accelerator Configuration database and Discovery Accelerator customer databases .......................................................................... 1005 Backing up the Discovery Accelerator Custodian database ................ 1006 Backing up an Enterprise Vault vault store .................................... 1007 About backing up an Enterprise Vault 7.x server and an Enterprise 8.x site .............................................................................. 1009 Backing up an Enterprise Vault 7.x server ............................... 1009 Backing up an Enterprise Vault site ........................................ 1010 Backing up Enterprise Vault index locations ............................ 1011 About restoring Enterprise Vault ................................................. 1012 About automatic redirection of Enterprise Vault components under an Enterprise Vault server ..................................... 1014 Restoring the Enterprise Vault Directory database .................... 1015 Restoring the Enterprise Vault Monitoring database ................. 1016 Restoring Enterprise Vault partitions ..................................... 1017 Restoring an Enterprise Vault vault store database ................... 1019 Restoring an Enterprise Vault 8.x Audit database ..................... 1021 Restoring the Enterprise Vault 8.x FSA Reporting database ........ 1022 Restoring the Enterprise Vault 8.x Fingerprint database ............ 1023 Restoring the Compliance Accelerator Configuration database ..................................................................... 1024 Restoring the Compliance Accelerator Customer database .......... 1025 Restoring the Discovery Accelerator Configuration database ..................................................................... 1026 Restoring the Discovery Accelerator Custodian database ............ 1027 Restoring the Discovery Accelerator Customer database ............ 1028

32

Contents

About restoring individual files and folders with the Enterprise Vault Agent ................................................................. Restoring individual files from partitions by using the Enterprise Vault Agent ................................................................. Restoring individual folders from an Enterprise Vault index backup ........................................................................ Restoring an Enterprise Vault 7.x server to its original location ...................................................................... Enterprise Vault restore options ............................................ Redirecting an Enterprise Vault restore job ............................. Redirecting the restore of Enterprise Vault databases to a different Microsoft SQL Server computer .