sylvia harris, world usability day 2010 in nyc
TRANSCRIPT
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Sylvia Harris
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Sylvia Harris & Company
Research, Insights and Designs for Public Service Communications
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Searching for Design Activism Models
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1960’s
Civic Rights
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1970’s
Civic Action
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1980’s
Participatory Design and Usability
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1990’s
Yale Class Action
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U.S. Census
Assignment: Figure out how to reverse declining response to the Census through design
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U.S. Census
Response: Yale students designed alternate forms with clear typography
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U.S. Census
Hired: Two Twelve + me + students to explore user-centered design process that included prototyping and testing
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2000’s
Design for Democracy
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2010
Public Design Lab
Sylvia Harris David Gibson Ann Harakawa Chelsea Mauldin Carla Hall
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Citizenship + Design
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Government Communications
The first brand mark was citizen-designed.
Where does it come from today?
Who should design it?
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ofAmericanDesign
Government Communications Can be Inspiring
But too often it is…
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Bureaucratic
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Overly Complicated
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Over Designed
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Just Plain Confusing
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Poorly Maintained
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Unfriendly
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Traditional
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We live in two worlds
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Question + Dream + Design
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Why can’t government communications be more like my iPhone?
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I can do a better job designing government communications.
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What if the solutions to our greatest problems weren’t waiting to be conceived, but just waiting to be found?- Jeff Howe
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Models for Design Engagement
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Crowd Sourcing
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Virtual Pitching
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Crowd Sourced Virtual Pitching
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Thank You