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Swiss Post SolutionsPassionate about transforming the way you do business tomorrow

Swiss PostA successful group

Savings, investment and payment services

CHF 106.5 billion customer assets

Commuter transport services

2013: 139 million passengers

Joint Venture with La Poste France

Cross-border mail business

Revenue CHF 8,6 billion

Abroad 12%

Profit CHF 626 million

Equity CHF 5.6 billion

Employees* 44,105

Abroad 15.4%- State-owned business- One of the largest

employers in Switzerland- Business abroad for 10

years- Operating in over 20

countries- Annual reduction of CO2

emissions by 18,500 t

HeadquartersBerne, Switzerland

Post CH Ltd

PostMail Post Offices & Sales

PostLogistics Swiss Post Solutions

PostBus Switzerland Ltd PostFinance Ltd Asendia

Swiss Post Ltd

National mail services

2,2 billion items delivered in 2013

National logistics services

114 million parcels delivered in 2013

Retail counter services

3,500 contact points

Business Process Outsourcing

Document Management

SPS Company Presentation2

*) Full-time equivalent All figures from 2013

Revenue CHF 616 million

Abroad 64%

Profit CHF 5 million

Employees* 6.800

Abroad 68%

- Outsourcing of paper-based business processes

- Innovative services in document management

- Active presence in all important economic regions

- Core markets: Switzerland, Germany, UK, USA

- National & international business customers in banking, insurance, retail, telecommunication & media, energy & utility, travel & transportation

Headquarters Zurich, Switzerland

SPS Company Presentation

All figures from FY 2013*) Full-time equivalents

3

Swiss Post SolutionsAt a glance

CH

GER UK

USAEurop

e South

FRA & Benel

ux

Strategic Marketing & Sales

SolutionHouse

Management Services

Global ServicesProduction

Services

SPS Company Presentation

largest mailroom provider worldwide (more than 400 clients)

In document management services in Switzerland, the UK and the Republic of Ireland

With over printed documents one of the top 3 players in Europe

languages are processed by SPS Vietnam

Over yearly customer calls in SPS call centers

Handling of transactions annually on our e-platforms

Ranked in the top 2014 Global Outsourcing providers 100 (IAOP 2014)

75m.

500 m.

largest supplier of document management services worldwide (NelsonHall 2013)6th

6.3 m.

30s

t

28

3rd

1.

4

SPS: an internationally successful company

“Swiss Post Solutions is a subsidiary of the postal services provider Swiss Post with a strong SDO presence in Europe and a growing client base in other geographies.”

“Swiss Post Solutions has moved far beyond traditional mail delivery.“

„Swiss Post Solutions is one of the few providers with a cross regional/ global solution strategy.”

SPS ranked 30st in the 2014 Global Outsourcing 100 (International Association of Outsourcing Professionals, IAOP)

According to NelsonHall, SPS is the 6th largest supplier of Document Management services worldwide.

SPS Company Presentation5

Successful document management outsourcing provider

North America

1,314 employees

Asia-Pacific

975 employees

Europe

Switzerland: 925 employees (13.6%)

Rest of Europe: 3,585 employees

International

6,800 employees

SPS Company Presentation

Additional marketsSPS core markets ( regional headquarters)

Near-shore and off-shore operation centers

6

SPS is present internationally

Full-time equivalents 2013

SPS Company Presentation

Vision

We are the trusted global leader in processing and managing business information.

Our clients rely on our secure processes combined with our Swiss Quality to transform their business processes and achieve measurable value.

Mission

We strengthen the market position of our clients through the transformation of their inbound and outbound information processes.

7

Where we want to go and how we get there

SPS Company Presentation

DeliveringExcellence Clients First Innovative

Thinking

8

Shared values determine the way we do business

SPS Company Presentation9

SPS group management

Solution House

Hannes Hiltbrunner

Strategic Marketing & Sales Sandro Principe

Production Services, France & Benelux (a.i.)Alexander Valkenberg

Global Services

Stefan Ammann

CEO (a.i.), Management Services Thomas Pieper

Europe South

Christoph Malms

Switzerland

Damian Baer

Germany

Michael Auerbauch

USA

Dan Moscatiello

UK

Jonathan King

SPS Company Presentation10

Development of SPS since 2007

DPC = Document Processing Center

Acquisitions:

- Microgen Ltd UK

- Several smaller acquisitions to strengthen IT competence

- Acquisition of BLS GmbH, Germany

- Divestment of Mail Division

- Market Entry Austria

- Market Entry Singapore

- Strategic Partnership with GAC for UAE

- Acquisition of FMC Insights Ltd., Ireland

- Founding of SPS Singapore

- Opening of new DPC in Long Island City, USA

- Opening of Toronto Office with DPC

- Opening of DPC in Milan, Italy

- Founding of SPS Hong Kong

- Partnership in Australia and New Zealand

- Market Entry Benelux

- Acquisition of Scalaris

- Joint Venture with Transguard in the UAE

- Founding of SPS Ireland

- Acquisition of Pitney Bowe’s DMS services in UK & Ireland

- Full ownership of SPS Vietnam

2010 2011 20122009 20132007 2008 2014

- Partnership in India

Foundin

g S

wis

s Po

st

Busi

ness

U

nit

“S

trate

gic

Clie

nts

&

Solu

tions“

Renaming to “Swiss Post Solutions“

Acquisitions:

- Global Business Services (GBS+) with units in France, Germany and Slovakia

- Graphic Data Ltd in UK

Business Process Solutions

Value & Loyalty CardsValue Cards (Credit-/Debit Access Cards)

Loyalty CardsGift CardsPrepaid Cards

Security & Identity ProductsSecure E-Mail (IncaMail)Digital Certificates

Finance & Accounting Marketing & SalesCustomer & Loyalty Management

Document Management Services

Solutions

Products

Services

Mailroom Management

Input ManagementDocument Processing

Archive ManagementPhysical & Electronic ArchiveDigital Conversion

Output ManagementStatement Distribution ManagementBill Distribution ManagementSecure Electronic PayrollMarketing Mail

Digital Transformation

Reprographics, Managed Print ServicesSwitchboard, Help Desk

Front of House, Reception, Concierge3rd Party Management

Physical & Digital Mailroom

Industry-specificOrder-to-Cash

Office Services

International SPS offering portfolio

11 SPS Company Presentation

SPS Customer

End Customers

Core IT Systems

Marketing & Sales

Finance & Accounting

Industry-specific

Input Management

Output Management

Mailroom Management & Office Services

Archive Management

physical / electronic physical / electronic

Security & Identity Products

Security & Identity Products

Digital Transformation

Business Process OutsourcingExcellence in the execution of all our offerings

12 SPS Company Presentation

A strong international client base

13 SPS Company Presentation

Banking

Insurance

Retail

Telecommunications & Media

Energy & Utility

Travel & Transportation

Other

SPS Company Presentation

Quality Management

ISO 9001

Designed to help organizations ensure they meet the needs of customers and other stakeholders

Environmental Management

ISO 14001

Ensures the existence of standards to help organizations minimize negative effects of their operations on the environment

Information Security Management

ISO 27001 Formally specifies a management system intended to bring information security under explicit management control

14

SPS is certified with all relevant international standards

SPS Company Presentation

Economy

- Risk management- Transparency - Thinking in lifecycles

Nature

- ISO 14001- Resource-efficient- Digital

transformation - towards paperless processes

Society

- Social employer- Engage in

communities- Support of social

institutions internationally

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SustainabilityWe assume responsibility

SPS Company Presentation

Over the last 4 years, Swiss

Post has brought 22 new

products and services to the

market.

The company leads the

ranking of 19 international

postal companies.

Source: Capgemini 2012

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Innovative Swiss Post

Innovative products for the secure digital communication

*) Switzerland only

IncaMail E-Post Select CertificatesSuisseID*

Secure and verifiable dispatch of confidential E-Mails

Electronic processes made secure and simple:- Login &

Authorization- Digital, legally

valid signature

Transformation solution for business customers who can offer their end-customers an easy choice between digital and physical reception of mail

Digital identities for servers and devices (SSL and device certificates), persons and organizations as single products or managed PKI services

17 SPS Company Presentation

Input & Output ManagementInternational Capabilities

SPS Company Presentation

CountryLocations

SwitzerlandKriens, Zurich-Glattbrugg,Zurich-Muelligen, Haerkingen

GermanyBamberg, Waltershausen,

Dietzenbach, Dettingen, Prien

FranceBeauvais, Orleans, Péronne, Palaiseau, Tourcoing

UKAshford, Salford, Swindon, Wewlyn Garden City

SlovakiaBratislava (nearshore)

AustriaVienna

ItalyMilan

Country Locations

Canada Mississauga

USA Long Island City

Vietnam

Ho Chi Minh City (offshore),Can Tho (offshore)

Input ManagementOutput Management

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