swift services portfolio: supporting every phase of your project

SWIFT Services portfolio – supporting every phase of your project SWIFT Operations Forum - Americas

Pat Antonacci, Head of Services, SWIFT Barry Silberstein, Lead Integration Consultant, SWIFT Alain Fabian, Senior Technical Consultant, SWIFT March 2013

Customer testimonials

SWIFT Services Overview Challenges, Solutions & Case Studies

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Agenda

SWIFT Operations Forum - Americas 2013



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Agenda


SWIFT Services

4 SWIFT Operations Forum - Americas 2013

Benchmark

Implement

Support

Advise

Operate

Train

Bene

fits

Reduced costs

Reduced risk Enable growth Enable

compliance

Your

ch

alle

nges

Regulation Efficiency Performance New Products

SWIF

T of

fer

SWIFT Training +1

30 co

untri

es w

orld

wid

e

+20,000 participants trained per year

15 languages +5

0 co

urse

s +1,000 sessions per year

8.6/10 customer satisfaction

+250 users certified

4 learning channels

SWIFT Training What’s new? Introduction to Financial Sanctions

ISO 20022

Deploying Alliance Access

Release 7.0 troubleshooting boot camp

Optimise your Release 7.0 environment

Alliance – disaster recovery

SWIFT audit guidelines

SWIFT in 90 minutes

T2S in 90 minutes

ISO 20022 in 90 minutes

Off-shore RMB guidelines Web

cla

ss

Introduction to SWIFT in the payments market

Optimising your Alliance resilience SWIFT Operations Forum - Americas 2013 5

SWIFT Consulting Services Supporting your initiatives and priorities


Get valuable market insights and benchmarking

Ease implementation of Industry initiatives

Implement best practices

Efficiently manage SWIFT operations

Maximise STP and reduce back-office costs

Capitalise on your existing SWIFT infrastructure

Your challenges 1,000+ projects

550+ clients 75+ countries

Expertise

Access to 2,000 specialist across SWIFT

15 years industry experience

Why SWIFT

Global & local hubs

6

Infr

astru

ctur

e

Hea

lth

-ch

eck

Monitoring / alerting

Messaging

Incident SMS notification

Online monitoring tool

Connectivity

Operational status

24/7

Su

pp

ort

Cen

tres

Asia Pacific

EMEA

Americas

Business Continuity Rehearsals

Troubleshooting course

Named Contact & Service Manager

SWIFT Support Services Reducing operational cost and risk

Mu

lti-c

hann

el

Remote

Emergency on-site

Phone

Online Case Manager

E-mail

Chat (to come)

Knowledge Base

SWIFT Operations Forum - Americas 2013 7



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Agenda


SWIFT Consulting Services Portfolio Get valuable market insights and benchmarking

Benchmark

Business Intelligence Cost of ownership

Ch

alle

ng

es

Efficiency

Performance

Ben

efits

Reduced costs

Reduced risk

Enable growth

Offerin

g


Business Operations

9

Has there been a shift in the payment or trade corridors worldwide, and if so, where?

What are the most promising markets where I can grow my business

Which currencies are growing the fastest and in which markets?”

What is your ranking and growth rate in specific markets or corridors?”

How does your reach compare with peers of similar profile?

What is the profile of different players in payments business?

How well are you (or your clients) monitoring your accounts and liquidity?

Can you quickly detect shift in transaction patterns and apply corrective measures?

How does your level of reciprocity compare with your peers?


Market intelligence

Competitive position

Performance metrics

Some questions SWIFT BI can help you to answer…

SWIFT Consulting Services Portfolio Ease implementation of Industry Initiatives

Industry Initiatives ISO20022, DTCC, T2S, SEPA,…

Ch

alle

ng

es

Regulation

New initiatives

Ben

efits

Enable growth

Enable compliance


Standards Offerin

g

Business Operations Implementation

Integration Project Management

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Compliance with Global and US market practice market practice

Successful implementation of the XML extensions to bridge the gap to the legacy environment

Outsourcing to SWIFT for expertise and experience

Project is on schedule

Leveraging ISO 20022 Standards DTCC

Leverage SWIFT Consulting Services and the Standards experts

Support in the mapping to ISO 20022 standards while at the same time supporting the legacy data requirements through the creation of XML extensions in the messages

Maintain the link to the legacy application and it’s data requirements while at the same time converting to the new ISO standard and data requirements

Comply with US and Global market practice while still on the legacy platform

Messaging volume is 75-225K messages per day at peak

The solution The challenges The benefits

“….”


SWIFT Consulting Services Portfolio Implement Best Practices

Best Practice C

ha

llen

ges

Efficiency

New Products

Ben

efits

Reduce Risk

Reduce Cost


Business Operations Offerin

g

Solution Design Operational Excellence

Implementation

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ICD was able to implement the end-to-end SWIFT connectivity in a few months

The SWIFT capabilities allows ICD to attract and keep up-market clients

The canonical data interface insulates the ICD portal from changes to the SWIFT formats

ICD is able to add SWIFT services rapidly in response to client demand

14 14

Institutional Cash Distributors SWIFT Enable a Web Portal

Implement SWIFT integration software on the ICD portal with a relatively small footprint

Leverage a service bureau for SWIFT connectivity over a secure VPN

Implement integration with the back office using canonical data models

Add SWIFT business flows based on client demand

ICD clients were demanding SWIFT standard messaging for settlements and reconciliation but ICD had no SWIFT experience

ICD was a relatively small IT shop and didn’t have the capacity to support a full SWIFT connectivity

ICD had no experience with SWIFT and had no easy way to integrate their portal with the network


“….”


SWIFT Consulting Services Portfolio Capitalise on your existing SWIFT infrastructure

Capitalise C

ha

llen

ges

Efficiency

New Products

Ben

efits

Enable Growth

Reduce Cost


Solution Design Operational Excellence

Cost of Ownership

Reduce Risk

Offerin

g

16

The merged infrastructure increased the operational efficiency and reliability of both Banorte and IXE

The implementation was completed within the projected timeline and budget

SWIFT E2E management and implementation freed customer resources

Leverage of all SWIFT staff and operations to ensure a smooth transition

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Banorte – Banco IXE SWIFT infrastructure and operations merger

Independent assessment of the Banorte and IXE infrastructures and operations

Evaluation of the operational impact

Design of a merged optimized SWIFT infrastructure

E2E implementation with engineers familiar with both the Banorte and IXE infrastructures

Combining the Banorte and IXE SWIFT infrastructures, connectivity, licensing, and operations

Optimizing the combined infrastructures without increasing risk

Limiting the reliance on the customer resources who were overloaded with multiple merger projects



SWIFT Consulting Services Portfolio Maximise STP and reduce back-office costs

Maximise STP C

ha

llen

ges

Efficiency

Performance

Ben

efits

Enable Growth

Reduce Cost


Business Operations Solution Design

Integration

Reduce Risk

Offerin

g

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Operational Efficiency Delivering Results


SWIFT Consulting Services Portfolio Efficiently manage SWIFT operations

Manage SWIFT C

ha

llen

ges

Efficiency

Performance

Ben

efits

Compliance

Reduce Cost


System Care and Operational Consulting

Offerin

g

Reduce Risk

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Alliance Remote Gateway – Highlights


Same security and resilience as other SWIFT interfaces

Free up internal resources for core activities

Retain data control and flexibility while outsourcing technical components

SSL, tokens / certificates, non-repudiation

SWIFT-managed and operated in our world-class operating centres

Adopt best practices Benchmarking Efficiency Reduce TCO Access to expertise

SWIFT Services End-to-end project management


Analyse Design Implement Test Roll-out Operate

Consulting

Training

Reduce operating cost Proactive risk mitigation Outsourcing expertise

Operations

Post-project support Access to self-support tools and engineers Proactive monitoring and problem avoidance 24x7 availability

Support

Standards Build up in-house knowledge and expertise Educate to grow Reduce TCO

Q&A

? 25 SWIFT Operations Forum - Americas 2013

Please provide us with your feedback!

• Kindly complete the survey form and hand it to your presenter • Leave your business card if you have any follow-up questions


Come talk to us while at SOFA

Pat Alain Barry Tom Sigrid

Attend additional Worksessions….. • Gaining intelligent insights into your business • Support Services and how to evolve them

What’s next on the agenda

SWIFT Operations Forum Americas - March 5, 2013 27



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Agenda


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