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Philippine School of Business Administration Manila

In partial fulfillment of

The Final Requirements in

Management 7

The Operation Process and Management of

SUZUKI PHILIPPINES, INC.

Alfon, Hazel Joy I.

Cruz, Carla Marie C.

Fajardo, Anna Marie L.

Kaw, John N.

Mr. Gary Galang

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ACKNOWLEDGEMENT

First and foremost, we would like to express our deepest gratitude to

our dear professor, Professor Gary Galang, for his ultimate support and

encouragement to make this project feasible and for his unending patience to

each and everyone.

Secondly, we would like to thank our parents for their unconditional

love and never ending support both financially and morally.

Next, we would like to thank our classmates and friends for continuing

to cheer us through ups and down as we undergo these challenges in this

subject.

Lastly, we would like to thank our God Almighty for His unlimited and

infinite love and grace bestowed upon usfor the knowledge, talents andskills that He provide for each one of us, and for all the blessings that weve

received.

GROUP 5

THE RESEARCHERS

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Table of Contents

Chapter One: Introduction

I. Company Profile. . . . . . . . . . . . . . . . . . . . 1

II. Vision. . . . . . . . . . . . . . . . . . . . . . . . 3

III. Mission. . . . . . . . . . . . . . . . . . . . . . . 3

IV. Corporate Philosophy. . . . . . . . . . . . . . . . . . 3

V. History. . . . . . . . . . . . . . . . . . . . . . . 4

Chapter Two: Nature of Products

I. Motorcycles. . . . . . . . . . . . . . . . . . . . . 12

A. Big Bikes. . . . . . . . . . . . . . . . . . . . 12

B. Underbone. . . . . . . . . . . . . . . . . . . 14

C. Scooters. . . . . . . . . . . . . . . . . . . . 16

D. Backbone. . . . . . . . . . . . . . . . . . . 18

II. Automobiles. . . . . . . . . . . . . . . . . . . . . 22

Chapter Three: Product Organization

I. The Production Manager. . . . . . . . . . . . . . . . . 26

II. Organizational Chart of Production. . . . . . . . . . . . . 27

Chapter Four: The Production Process

I. Process chart. . . . . . . . . . . . . . . . . . . . . 28

Chapter Five: Layouts

I. Location Layouts. . . . . . . . . . . . . . . . . . . . 29

II. Plant Layouts. . . . . . . . . . . . . . . . . . . . . 30

Chapter Six: Production Capacity. . . . . . . . . . . . . . . . . 32

Chapter Seven: Supply Chain Analysis

I. Supply Chain Process. . . . . . . . . . . . . . . . . . 33

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II. Supply Chain Management. . . . . . . . . . . . . . . . 34

III. New Supply Chain Management. . . . . . . . . . . . . . 34

Chapter Eight: Total Quality Management

I. Attributes of TQM at Suzuki Philippines. . . . . . . . . . . . 35

II. Japanese Principles of 5s for TQM. . . . . . . . . . . . . 37

Chapter Nine: Conclusion. . . . . . . . . . . . . . . . . . . 40

Chapter Ten: Gallery. . . . . . . . . . . . . . . . . . . . . 42

Appendix: Company Directory & Dealers List. . . . . . . . . . . . . 44

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