sustaining improved organisation performance
TRANSCRIPT
1© Roger Tregear, Leonardo Consulting 2015
Sustaining
ImprovedOrganisation performance
Roger Tregear
2© Roger Tregear, Leonardo Consulting 2015
Organisation performance?
Keeping customers and other stakeholders satisfied (enough) by delivering the value promised
3© Roger Tregear, Leonardo Consulting 2015
Maintaining clarity about value delivery
targets, goals and gaps
Improved?
4© Roger Tregear, Leonardo Consulting 2015
Continually improving our ability to sustain appropriate customer experiences
Sustaining?
5© Roger Tregear, Leonardo Consulting 2015
Few organisations have embedded a systemic wayof finding and sustaining organisational performance improvements
?The problem
6© Roger Tregear, Leonardo Consulting 2015
SustainingImproved
Organisation performance
7© Roger Tregear, Leonardo Consulting 2015
Why does this organisation exist?
Organisation performance
8© Roger Tregear, Leonardo Consulting 2015
What can 1 box deliver?
Organisation performance
9© Roger Tregear, Leonardo Consulting 2015
We collaborate to get things done
Organisation performance
10© Roger Tregear, Leonardo Consulting 2015
Organisation performance = cross-functional process
performance
Organisation performance
11© Roger Tregear, Leonardo Consulting 2015
Reimaginingmanagement Functional
Organisation
Proc
ess
Org
anis
atio
n
Managing resources
Creating, accumulating, & delivering value
Organisation performance
12© Roger Tregear, Leonardo Consulting 2015
Reimagining management- process architecture
Organisation performance
13© Roger Tregear, Leonardo Consulting 2015
Reimagining management- process architecture
Satisfy customerSenseneed
Createoffering
Engagecustomer
Deliveroffering
Organisation performance
Serve citizenResearch
needDevelop policy
Engagecitizen
Deliverservice
14© Roger Tregear, Leonardo Consulting 2015
1. Reimagine management2. Start with a process architecture
Organisation performance
FunctionalOrganisation
Proc
ess
Org
anis
atio
n
15© Roger Tregear, Leonardo Consulting 2015
SustainingImproved
Organisation performance
16© Roger Tregear, Leonardo Consulting 2015
The problem with problems
Improved
17© Roger Tregear, Leonardo Consulting 2015
Threatsto the process
Weaknessesof the process
Negative Bias
Strengthsof the process
Opportunitiesfor the process
WT
SOPositive Bias
Pro
perty
of
the
proc
ess
Pro
perty
of
the
ecos
yste
m
Widening the search
Improved
“An improvement program must be directed at what you want, not at what you don’t want.”Russell Ackoff, 1994
18© Roger Tregear, Leonardo Consulting 2015
Strength-DrivenImprovement
+D
Strengthsof the process
SWhat works well and must be preserved and replicated?Positive deviants?
Improved
19© Roger Tregear, Leonardo Consulting 2015
Weakness-DrivenImprovement
Problems looking for solutions
Weaknessesof the process
WImproved
“One never becomes a leader by continuously improving- that’s imitation of the leader.” Russell Ackoff, 1994
20© Roger Tregear, Leonardo Consulting 2015
Opportunity-DrivenImprovement Solutions looking
for problems
Opportunitiesfor the process
OImproved
21© Roger Tregear, Leonardo Consulting 2015
What might disrupt process performance?
Continuity of supply
Quality of inputs
Changing requirements
New regulations
Threat-DrivenImprovement
Threatsto the process
TImproved
22© Roger Tregear, Leonardo Consulting 2015
Improve ‘improving’
Improved
Weaknessesof the process
WThreatsto the process
TStrengths
of the process
SOpportunitiesfor the process
O
23© Roger Tregear, Leonardo Consulting 2015
Thisisa
bicycle
Improved
What are we trying to improve?
24© Roger Tregear, Leonardo Consulting 2015
Thisis
nota
bicycle
Improved
25© Roger Tregear, Leonardo Consulting 2015
1. Redefine improvement – widen the search
2. Improve the system
Improved
Threatsto the process
Weaknessesof the process
Strengthsof the process
Opportunitiesfor the process
WT
SO
26© Roger Tregear, Leonardo Consulting 2015
SustainingImproved
Organisation performance
27© Roger Tregear, Leonardo Consulting 2015
Changes must be worth sustaining
Sustaining
28© Roger Tregear, Leonardo Consulting 2015
Value Chain 1
Process 1.1 Process 1.3Process 1.2
Lead the OrganisationManage risk &
complianceDetermine
market strategyManage capital
Develop Vision
Support the OrganisationDeliver HR
servicesMaintain
physical facilitiesDeliver IT services
Manage finances
Value Chain 2
Process 2.1 Process 2.3Process 2.2
m
EPAMeasuresMMsReportsResponse
Process 1.2
Process 1.2
A system of managementSustaining
29© Roger Tregear, Leonardo Consulting 2015
Sustained performance requires sustained effort
Sustaining
Get the circles turningthe secret sauce of process-based management
30© Roger Tregear, Leonardo Consulting 2015
1. Make it worthwhile2. Start the circles turning
Sustaining
31© Roger Tregear, Leonardo Consulting 2015
make it worthwhileget the circles turningSustaining
redefine improvementimprove the systemImproved
reimagine managementstart with a process architecture
Organisation performance