It made me feel valued as an employee, which in turn incentivised me to be more motivated while giving me additional respect for the organisation. As a team we are achieving more than we were a few years ago, and thats linked to the positivity we built during the course. I really enjoyed it and would thoroughly recommend it, and not just to health services

Health Visitor, Peterborough

PERSONAL EFFECTIVENESS COURSES CREATED BY HEALTH VISITORS FOR

HEALTH VISITORS

Supporting best practice in the UK

From June 2014 to July 2015, Sustain STEPS for Health Visitors facilitators have delivered 62 internal courses to 661 delegates.

By the end of 2015 more than 1000 delegates, 8% of the national Health Visiting population will have attended this course.

98.6% of delegates agreed the course would improve their performance in the seven core outcomes.

An Essex Health Visitor, with over a decade of nursing experience, credits the course with instilling a new can do attitude in her team

making a difference

99% said they would recommend the course to others.

As a facilitator, I see the delegates growing in confidence as they complete the course. Afterwards its about encouraging them to put the things they have learnt into practice so that they can overcome any fears they may have and build on that new-found confidence.

Health Visitors Facilitator, Essex

flexibilityffering real benefits to the individual and the

organisation, the programme can be adapted to suit specific professions. It is designed to be delivered in-house by accredited internal facilitators who will benefit from annual development and course updates. Sustain STEPS to Excellence guarantees a robust quality assurance process through course evaluation and external audit.

O

To view a larger version of this video, visit: https://www.youtube.com/watch?v=2cFGsussCUQ

The complete Sustain STEPS to Excellence programme is comprised of five linked components that equips your organisation with the expertise to deliver and continuously improve the three-day client course for their staff. The five elements are as follows:

The Sustain STEPS to Excellence Programme

We all came back from the training and made changes. It has given us more self-belief and the confidence that we can do things. It is also helping us to push our own comfort zones and those of our clients by having those difficult conversations we may otherwise have tried to avoid

Health Visitor, Peterborough

Overall, the outcomes from this project have been really positive, and I hope we can continue to harness that enthusiasm going forward. Sustain STEPS has made a big difference to our workforce and has changed the service for the better. It has been well worth it and we are confident it will continue to bring value in the long term

Manager, Peterborough

The Sustain STEPS to Excellence quality assurance programmeQuality assurance processes are embedded to guarantee each organisation continues to benefit from the programme with excellent return on their investment. This includes monitoring course evaluation feedback and onsite quality appraisals

The Sustain STEPS client courseAn engaging and interactive three-day personal effectiveness course for staff at all levels which forms the basis of the Sustain STEPS programme

The Sustain STEPS facilitator courseA four-day course which gives individuals the expertise and knowledge to deliver the internal course to colleagues. Potential facilitators must complete the client course before seeking accreditation via this course

Increased proactivity includingvolunteering for additionalresponsibilities as well as seekingprofessional and personal developmentopportunities

Confidence to manage change

Improved communication and teamwork

Improved ability to manage stress

The opportunity to upskill staff asfacilitators to deliver the cost-effectivesustainable model to colleagues

Improved resilience and staff morale

Increased productivity and reducedsickness

Individuals empowered with increasedconfidence, self-belief and motivation

A positive atmosphere within theworkplace

Sustain STEPS to Excellence Client Course and Programme has produced the following benefits to organisations and individuals:

The thing I enjoy the most is watching people grow over the three days. They come in not knowing what to expect or how to get where they want to go. But by the end of the course they have climbed the ladder, are at the top and appreciate that the view is amazing

Health Visitors Facilitator, Norfolk

Sustain STEPS has brought real benefits for our organisation. Now we get numerous volunteers offering help which coincides with people completing the course

Service Manager, Peterborough

Buildtheirconfidenceandself-belief

Workthroughmoreproblemsthemselves

Setachievablepersonalgoals

Improvetheirresilienceandemotionalwellbeing

Managepost-nataldepression

Overcomefearofgivingbirth

positive impact

I revisit the themes from the course regularly with some of my families and it really helps them to think about how to change their lives. I try and instil into my clients that thinking differently and having a positive attitude can improve your outcomes and the way your life will turn out

Health Visitor, Essex

CliniciansidentifythepositiveimpactofSustainSTEPStoExcellenceProgrammeonfamiliesacrosstheregionhelpingparentsto:

To view a larger version of this video, visit: https://www.youtube.com/watch?v=TfmnBRHR1HU

creating positive change

The way I deliver things and communicate with others has also changed, particularly in my role as a mentor, preceptor and clinical practice tutor. I have a better understanding of how the conscious mind and sub conscious works and am more aware of things.

Whereas previously I might have been frustrated if someone couldnt understand a concept or the impact it could have on them, I now appreciate how long it takes to work through issues and use the principles from Sustain STEPS to help people look at their life more clearly

Health Visitor and Clinical Practice Tutor, Essex

The Sustain STEPS facilitator support dayThis unique element provides each facilitator with one day of support from a Sustain facilitator as they deliver their first Sustain STEPS internal course

The Sustain STEPS continuous development processA comprehensive continuous process is in place to ensure the content is updated to reflect the changing needs of the individual profession giving the Sustain STEPS facilitators access to the latest knowledge and tools required to successfully deliver the course

The first Sustain STEPS course is adapted for Health Visiting. East CoastCommunity Healthcare is the first service to pilot this unique programme

Four internal facilitators are trained and successfully complete the task of rollingout the course to 100 members of ECCHs Health Visiting teams

Health Education East of England provide funding for any Health Visiting servicecommitted to implement the Sustain STEPS to Excellence Programme

34 facilitators from seven Health Visiting services across the East of Englandwere trained to deliver the Sustain STEPS courses internally

A total of 10 out of 13 services in the East of England have subsequentlyenrolled

The programme is now available for School Nurses, Childrens Centre Staff, HealthCare Assistants

Developments are in progress for CAMHS, Adult Mental Health Nursing

East of England success story supports best practice

MARCH 2013

MARCH 2014

JULY 2015

For more information on the programme contactsteps@sustain-improvement.com or call us on 01480 478230.