survival english 2

8/11/2019 Survival English 2

1/65

Classroom

Veronica:Imreadingabookaboutfossils.

Fred:Comeagain?

Veronica:Isaid, I

m

reading

abook

about

fossils.

Fred:Howdoyouspellthat?

Veronica:FOSSILS

Fred:Whatdoesfossilsmean?

Veronica:Theremainsofaplantoranimalthatexistedinapastgeologicalage

andthathasbeenexcavatedfromthesoil.

Fred:Thatsanadditiontomyvocabulary,thanks!

Expressions:

Canyourepeatthatplease?

Howdoyouspellthatone?

Whatdoesabattoirmean?

Canyougivemeanexample?

HowdoyousayIamsmartinKorean?


2/65

ExamResult

Dana:Didyougettheresultofyourexam?

Frankie:Yes,theynotifiedmebyphonethismorning.

Dana:Howwasthetest?

Frankie:Ifaredverywell.

Dana:Yeah,

Iexpected

that.

What

are

you

agenius

for?

Expressions:

Didyougettheresults?

Theynotifiedmebyphone.

Itcamebymail.

Howwasthetest?

Ifaredverywell.

Itwasprettyeasy.

Itwasabreeze!

Whatareyouageniusfor?


3/65

PRACTICE

Exercise1:AssumetherolesofDanaandFrankie.Whatwouldbetheflowof

yourconversation?Fillintheblankswiththeappropriateexpression/s.

Dana:Didyougettheresultofyourexam?

Frankie:_________________________.

Dana:Howwasthetest?

Frankie:_________________.

Dana:____________________________.

Exercise2:Pronunciation.

Listentotheteacherandrepeat.

fossil excavated existed

vocabulary test genius


4/65

Family

Dino:

Lei,howbigisyourfamily?

Lei:Therearefiveinmyfamily. Ivegottwosiblings,twobrothersactually.

Dino:Areyoutheyoungest?

Lei:No.Imtheeldest.

Dino:Whatdoyourparentsdo?

Lei:Well,myfatherisagovernmentofficerwhilemymotherstayshome.She

usedtoworkinadepartmentstorebutstoppedwhenmyfathergotapromotion.

Dino:Thatsgoodtoknow.Iwishtomeetthemoneofthesedays.

Expressions:Howbigisyourfamily?

Therearefiveinmyfamily.

Ivegottwosiblings.

Areyoutheyoungest?

Imthe

eldest.

Whatdoesyourfatherdo?

Whatdoesyourmotherdo?


5/65

Brad:Whatdowehaveforsupper?

Donna:Wait,Imgoingtofixsomesteaks.Brad:Imafraidthemeatisrotten.

Donna:Thatsstrange! Ijustboughtityesterday.Unlessyoudidntputitonthe

fridge.

Brad:

Imafraidyouguesseditright.

Donna:Goodforyou! Nowwhatshouldweeat?

Brad:Whydontweeatout?

Donna:Again?Werentyoujustcomplainingthatitstooexpensivetoeatout?

Brad:Notwhenyourehungry.

Expressions:Whatdowehaveforsupper?

Imgoingtofixsomesteaks.

Imafraidthemeatisrotten.

Thatsstrange!

Unlessyoudidntputitonthefridge.

Imafraidyouguesseditright.

Goodforyou!

Nowwhatshouldweeat?

Whydontweeatout?

Werentyoujustcomplainingthatitstooexpensivetoeatout?

Notwhenyourehungry.


6/65

Borrowing

Daughter:Dad.CanIborrowthecartomorrow?

Father:Why?Whereareyougoing?

Daughter:ImgoingtothecitywithAngela.Weneedtobuysomematerialsfor

ourschoolproject.

Father:Lasttimeyouborrowedityouhadanaccidentandalmostdentedthe

door.

Daughter:IpromiseIlldrivecarefullythistime.

Father:Well,youmust.Dontforgettocheckthegas.

Daughter:IwillDad.AndIllfillupthetankbeforeIgethome.

Father:Well,OKthen,providedyourehomeby9.Itsnotsafetodrivelate.

Daughter:Great.Thanksdad,Illbehomebefore9.

Expressions:CanIborrowyourcar?

Lasttimeyouborrowedityouhadanaccident.

Youalmostdentedthedoor.IpromiseIlldrivecarefullynexttime.

Youmust.


7/65

CasualConversations

I.

Melody: Excuse me, may I sit in

here?

Karen:No

problem.

That

isnt

taken.

Melody: Thanks. If it wont bother

you,canIasksomething?

Karen:Idontmindatall.Goahead.

Melody: Do you happen to be

staying in the dormitory? I think I

sawyou.

Karen:Yes,Ijustmovedinlastweek.

Melody:Imstayingtheretoo.

Karen:Oh,really?Howlonghaveyoubeenstayingthere?

Melody:Nottoolong.Istartedacoupleofmonthsago.

Karen:Doyoulikeit?

Melody:Yeah,itsokay.Itsveryconvenientbecausemanyofmyclassmates

arestayingtheretoo. Wecouldalwaysdogroupstudy.Howaboutyou,how

doyoufindthedorm?

Karen:Imlearningtolikeit.Theresidentsarefriendlyandthestaffarevery

supportive.Ididnthaveahardtimeadjusting.

Melody:Good tohearthat.By theway, Illgobuysomething toeat.Might

youwantsomething?

Karen:Pleasehelpyourself.Imfull.Thanks!

Expressions:

DoyoumindifIsitdown?

Excuseme,isthisseattaken?

Excuseme,mayIsitwithyou?

Thatseatisnttaken.

Ifitwontbotheryou,canIasksomething?

Idontmindatall.

Doyouhappentobestayinginthedormitory?

IthinkIsawyou.

Ijustmovedinlastweek.

Istartedacoupleofmonthsago.

Howdoyoufindthedorm?

Ididnthaveahardtimeadjusting.

Pleasehelpyourself.


8/65

II.

Doug:Hey,Kat!Longtime,nosee.Kat:Doug!Ihaventseenyouhereatthegymforages.

Doug:Yeah,Ivejustbeentoobusytoworkout.

Kat:Howswork?

Doug:EverythingsokayexceptthatIhavesomanyprojectstofinish.

Kat:Doesthathavesomethingtodowithyourofficeextension?

Doug:Absolutely.Myschedulesbeensotightlately.

Kat:Obviously.Butitsgoingtopayoffwheneverythingssettled.

Doug:Impositiveitwouldbringmeluck.

Kat:Lets

keep

our

fingers

crossed.

Expressions:

Longtime,nosee.

Ihaventseenyouforages.

Ivejustbeentoobusytoworkout.

Myschedulesbeensotightlately.

Itsgoingtopayoff.Impositiveitwouldbringmeluck.

Letskeepourfingerscrossed.


9/65

III.

Lucy:So,whatareuptothesedays?

Martin:Notmuch.Ivebeenbusycollatingfiles.

Lucy:Whatabout?

Martin:Editorialsandarticlesthatfeaturedfeministmovements.Lucy:Thatcaughtmeabitsurprised!CouldItakealook?

Martin:Byallmeans!

Expressions:

Whatareyouuptothesedays?

Notmuch.

Ivebeen

busy

collating

files.

Thatcaughtmeabitsurprised!

CouldItakealook?

Byallmeans.


10/65

Hobbies

Angelo:Jim,whatdoyouliketodoinyoursparetime?

Jim:Ilovetoplaysports.

Angelo:Whatisyourfavoritesport?

Jim:Football,thoughImalsofondofbasketballandlawntennis.Areyoualso

engagedinsports?

Angelo:Notsomuch.Immoreofaspectatorthanaplayer.Youremoreactive

thanIam.

Jim:Sowhataboutyourinterests?

Angelo:Im

into

computers.

Jim:Oh,Imnotgoodatit.

Angelo:Toeachhisownliking.

Expressions:

Whatdoyouliketodoinyoursparetime?

Whatdoyouliketodoinyourfreetime?

Ilovetoplaysports.Ihaventseenyouf

Areyouengagedinsports?

Immoreofaspectatorthanaplayer.

Whatareyourinterests?

Imintocomputers.

Imnotgoodatit.

Toeachhisownliking.


11/65

PostOffice

I.

Postal

Clerk:Hi.HowcanIhelpyou?

Customer:IneedtosendthislettertoCanada.

Postal

Clerk:Howwouldyouliketosendit?

Customer:Whatsthefastest?

Postal

Clerk:Courier.Itsabitexpensivebutitsaguaranteedovernight

delivery.

Customer:Thatsfine.Illhaveitcourierthen.

II

Yuri:

Hello.

Clerk:

Yes,mayIhelpyou?

Yuri:

Illhavethissentbyairmail,please.

Clerk:Whichcountryareyousendingit?

Yuri:Australia.

Clerk:Its$8.

Yuri:Pleasetakecareoftheamountfromthis.

Clerk:Yourchangeis$2.Thankyou!

Expressions:

IneedtosendthislettertoCanada?

Howwouldyouliketosendit?

Whatsthefastest?

Illhavethissentbyemail.

Pleasetakecareoftheamountfromthis.


12/65

Emergency

Amy:Hello.

Jasmine:Hi,Amy.ItsJasmine.Whereareyou?

Amy:ImsorryAmybutIllbelateforfewminutes. Ihadanemergency,Ill

explaintoyoueverythinglater.Whereareyou?

Jasmine:Imalreadyhereatourrendezvous.Abouthowmanyminuteswouldit

takeyoutogethere?

Amy:Giveme15minutes.Imreallysorry,Amy.

Jasmine:Dontmentionit.Seeyou!

Expressions:Illbelateforfewminutes.

Iwontgetthereontime.

Ihadanemergency.

Illexplaintoyoueverythinglater.

Imalreadyhereatourrendezvous.

Abouthowmanyminuteswouldittakeyoutogethere?


13/65

VisittotheDoctor

Doctor:Goodafternoon.Pleasesitdown.

Nowwhatseemstobetheproblem?

Patient:Ihavearashonmyarm.

Doctor:Howlonghaveyouhadtherash?

Patient: Itsbeenaboutthreedays.

Doctor: Areyouapplyinganythingonit?

Patient:Iputsomecreamonitbutit

doesntseemtobehelping.

Doctor:Isee.Areyouallergictoany

medications?

Patient:NotthatIknowof.

Doctor:Imgoingtogiveyouaprescriptionforsomeointment.Youneedto

applyitthreetimesaday.Minimizeyourmeatintake.Also,avoidscratching

yourskin. PleasecomebackaweekaftersoIcanchecktheprogress.

Expressions:

What seems to be the problem?

How long have you had the rash?

Are you applying anything on it?

The cream doesnt seem to be helping.Are you allergic to any medications?

Not that I know of.

Im going to give you a prescription.

You need to apply it three times a day.

Avoid scratching your skin.

More Expressions:

Diet

I'm on a diet!

She needs to go on a diet.

Ive lost weight.

eight.Youre gaining w

lf fit?How do you keep yourse

How do you keep in shape?

Im skinny, shes chubby.


14/65

Insomnia

I didn't sleep a wink last night.

Cold

I was all over the bed!

Ifeellikeanewperson.

Ihaveaslightcold.

Icaughtabadcold.

Youlookrundown.

ound.Theresaflugoingar

ratureIthinkImrunningatempe

OtherExpressions

Ivecomedownwithacold

He

aches

all

over.

e.Shesinabadshap

e.Thecavityiskillingm

Shepokedmeintheeye.

Myheadisspinning.

Ifeeldizzy.

e.Youlookpal

nstomach.Youhaveaniro

Itwasntjustanysnore.

rseandworse.Hissnoringisgettingwo

Iwasburnttoacrisp.mehives.Ithinkschoolisgiving

train.IfeellikeI vebeenrunoverbyafreight

Myheadisstuffedup.

reen.Islatheredherinsunsc

Imexhausted.

Imtiredout.

Imdrained.

today.Imfeelingoff

Imburn

out.


15/65

VisittotheDentist

cretary:Dr.Cruisesclinic,thisisSusan,HowmayIhelpyou?

ointmentwith

tbeattheofficeuntilthe29th. Is

A.M.

xpressions:

Se

Valerie:Goodmorning. ThisisValerieJones,Idliketosetanapp

Dr.Cruiseonthe28thofDecemberat2P.M.

Secretary:Oh! ImafraidthatDr.Cruisewon

the30thfinewithyou?However,hisafternoonscheduleisveryfull.

Valerie:Whattimeisheavailableonthatday?

Secretary:Hisscheduleisopenfrom9A.M.till10

Valerie:Isee.9A.M.soundsgoodtome. Thankyou

E IdliketosetanappointmentwithDr.Cruisetomorrow.

Imafraidhewontbeintheofficeuntilthe29th.

Isthe30thfinewithyou?

eryfull.Hisafternoonscheduleisv ?Whattimeisheavailableonthatday

Hisscheduleisopenfrom910AM.


16/65

PRACTICE

ngyourdoctor.Youvebeenexperiencingaterriblepaininyour

er?

________.

you?

?

t?

xercise2:

ointmentwith

your

dentist.

Talk

to

her

secretary

about

it.

Patient:Thisis_________________________________

_____

toseeDr.Avalon?

xercise1:E

Youareseei

lowerbacklately.Tellhim.

Doc:Hello,whatsthematt

Patient:___________________

Doc:Howlonghasyourbackbeenbothering

Patient:_____________________________

Doc:Doyouhaveanyhistoryofbackproblems

Patient:______________________________

Doc:Areyoutakinganymedicineatthemomen

Patient:______________________________

Doc:OK.Letshavealookatyourback.

E

Makean

app

Secretary:Whatseemstobetheproblem?

Patient:____________________________

Secretary:Whenwouldyoubeavailabletocomein

Patient:__________________________________

Secretary:Imsorrybutshesbusyonthatday.

Patient:______________________________

Secretary:Wellseeyou.Goodbye.


17/65

Of

fice

Officer:WelcometoPhilTropics.Doyouhaveanyquestions?

mployee:Yes,whattimedoIstartworking?

rthetelephoneandperhapssometimes

wegiveyouyouruniform.

ou.Justkeepyourscheduleopen.

E

Officer:Youhavetostartworkat8.00.

Employee:WhatdoIhavetodo?

Officer:Youhavetotypeletters,answe

dosomeerrand.

Employee:

Do

I

have

to

wear

a

uniform?

Officer:Notuntil

Employee:DoIhavetoworkovertime?

Officer:Ifnecessarywewouldbeinformingy

Expressions:Doyouhaveanyquestions?

WhattimedoIstartworking?

oclock.Youhavetostartworkat8:00

WhatdoIhavetodo?

Whataremytasks/responsibilities?

.Youhavetotypeletters

DoIhavetowearauniform?

uniform.Notuntilwegiveyouyour

DoIhavetoworkovertime?

uIfnecessarywewouldbeinformingyo

Justkeepyourscheduleopen.


18/65

Deliverynkyouforcalling

llo!Idliketoorder

ydontyoutrythe

eef,

it!

hr

:Great. CanIgetthedeliveryaddress,completenameandacontact

MynameisMauriceTodd,pleasedeliverittoourofficeatthe

urpizza

xpressions:

Operator:Tha

PizzaPalacedeliveryservice,

thisisMaryAnn.MayItake

yourorder?

Maurice:He

3platesofpizza,please.Hmmmwhatflavorcouldyou

recommend?

Operator:Wh

specialtyofthehouse,Pizza

PalacesKingsPizza. Ithasb

bacon,freshbellpeppers,

pineapples,5cheesesand

cream. Imsureyoudlove

ee,Illget

5plates

of

King

s

Maurice:Sounds

mouthwatering!

Instead

of

t

Pizza.

orOperat

number?

Maurice:Sure.

16tfloorSunsetViewTowers,BrightstoneRoad.Mycontactnumberis

09182025577.Howlongwillittakethepizzatobedelivered?

Operator:30minutesMs.Todd. Yourbillis$65.00.

sMaryAnn.Maurice:Wonderful! Illpayupondelivery. Thank

Operator:EnjoyyourKingsPizzaandwelookforwardtotakeyo

ordersagain.

E ThankyouforcallingPizzaPalacedeliveryservice.

ThisisMaryAnn,mayItakeyourorder?

Idliketoorder3platesofpizza.

?Whatflavorcouldyourecommend

ehouse?Whydontyoutrythespecialtyofth

Imsureyoudloveit

!SoundsmouthwateringIllget5insteadof3.

address,completenameandacontactnumber?CanIgetthedelivery

Howlongwillittakethepizzatobedelivered?

Illpayupondelivery.

yourpizzaordersagain.Welookforwardtotake


19/65

Meeting

n.

en

n

toattendtonextweek.Ineeda

nd

tomeetyou.

llthedrivertotakeyoutotheMallofAsia.Itsjusta

1oclock?

n:Hello.Je

Peter:Hi,Je

ItsPeter.

Jen:Peter!

Whatasurprise.Its

beenalong

time!What

haveyoube

upto?

Peter:Keeping

busy.Imintow

youdliketojoinmeandpossiblygoforamovieafter.

Jen:Id

love

to.

What

do

you

need

to

buy?

now.IvegotsomeshoppingtodoandIwaswonderingif

Peter:Well,Ivegotsomespecialmeetings

specialsuitfortheevent.

Jen:Inthatcase,weshouldcheckoutFashionGallery.Theyarehavingagra

openingsale.Allitemsareoffby20%.

Peter:Greatidea.HowdoIgetthere?

Jen:Ithoughtweregoingtogether?

Peter:Ohyeah,ImeanhowdoIgetthere

Jen:Whereareyounow?

Peter:AtDaysHotel.

Jen:Takethecabandte

fewminuteridefromwhereyouare.

Peter:Howaboutmeetingyouthereat

Jen:Oneoclocksoundsgood.Seeyouthere.

Expressions:Whatasurprise!

e.Itsbeenalongtim

Keepingbusy.

.Imintownnow

ingtodo.Ivegotsomeshopp joinme?Iwaswonderingifyoudliketo

Idloveto.

Whatdoyouneedtobuy?

HowdoIgettheretomeetyou?

Takethecab.

minuteridefromwhereyouare.Itsjustafew

Oneoclocksoundsgood.


20/65

In i

at:Hello.

.MayIspeaktoPat

king.

hisisSean.How

sy on

hy?

to have

sting.Whattimewouldyouliketomeet?

uldyouliketomeet?

toAlDente?

xpressions:

v tingSomeone

P

Sean:Hello

please?

Pat:Spea

Sean:Hi,Pat.T

areyoudoingthesedays?

Pat:Good.Whatsup?

Sean: Are you bu

Saturdayevening?

Pat:No,Imfree.W

Sean:Would you like

dinnertogether?

Pat:Soundsintere

Sean:Howabout6:00?

Pat:6:00isfine.Wherewo

Sean:WhatifIpickyouupthenwegotogether

Pat:Mypleasure.Seeyouthen.

Sean:Great.Bye.

E

Areyou

busy?

tohavedinnertogether?Wouldyoulike

Howabouthavingdinnerwithme?

Illtreatyoutodinner.

ketomeet?Whattimewouldyouli

Imfree.

ouupat6.Illpicky

Whatstheoccasion?

us?Wouldyouliketojoin

Caretojoinus?

ethere?Whosgoingtob

aidIcant.IwouldliketobutImafr

Whataboutsomeothertime?

Perhapssomeothertime.

Howmanypeopleareweexpecting?


21/65

Invitations&Excuses

ark:Letsgotoamovietogether.

?

g?

outThursdaynextweek?

e?

Mark:BeforetheSunset.

sboring?

ansformer?

?

eeyouthen.

xpressions:

M

Jeanne:Idloveto.Whenshallwego

Mark:HowaboutthisSaturdayevenin

Jeanne:Oh,Iamsorry,Imhavingdinner

withafriend.

Mark:Howab

Jeanne:Thatdbegreat.Whatshallwese

Jeanne:Dontyouthinkit

Mark:Letmesee.HowaboutTheTr

Jeanne:Soundsgood.Sowhattimeshallwemeet

Mark:Seven?

Jeanne:Fine.S

E Letsgotoamovietogether.

Idloveto.

wego?Whenshall

rdayevening?HowaboutthisSatu

iend.Sorry,Imhavingadinnerwithafr

Whatshallwesee?

boring?

Dont

you

think

its

RACTICE

xercise1:Makeaconversation.Choosefromanyofthetopicsbelow:

.Youwanttogotoatheatershowwithyourfriend.

.Someoneasksyoutodinnerbutyoudontwanttogo.Makeexcuses.

Whattimeshallwemeet?

P

E

a

b


22/65

AttheBus:

ich:Excuseme. Isthisseattaken?

meoneusethis

No. Youcantakeit.

goverone

tatall.

xpressions:

M

Simon:Imsorry?

Mich:Imeanwillso

seat?Simon:

Mich:Wouldyoumindmovin

seatsoIcansittogetherwithmy

companion?

Simon:No,no

Mich:Thankyou.

E

Isthisseattaken?

isseat?Willsomeoneuseth

Youcantakeit.

movingoveroneseat?

oreExpressions:

Wouldyoumind

M

WheredoIgetoff?

ville,WinstonRoad.DropmeoffatArch

WheredoItransfer?

rPusan?Isthistherightbusfo

indschedule.Thetrainarrives15minutesbeh

Slowdown,please.

Pulloverher.?Whatsthefare

Keepthechange.

avetakenthewrongride.Iprobablymusth


23/65

NoParking:

hePoliceofficergaveMr.Johnsonaparking

r:Excuseme,butIthinkyoumissedto

Ifailedtoseethe

r:CanIhaveyournameandyour

JohnJohnsonandmydriverslicensenumberis

ou.

xpressions:

T

ticket.

fficeO

seetheNOPARKINGsign.

Mr.

Johnson:Oh,Imsorry.

sign.

Office

driverslicensenumber?

Mr.

Johnson:Mynameis

VCGLD054465.

Officer:Thanky

E

IthinkyoumissedtoseetheNoParkingSign.

Ifailedtoseethesign.

dyour

drivers

license

number?

Can

Ihave

you

name

an


24/65

PRACTICE

xercise1:Startaconversationwithsomebodyinthesubway.Exploreby

cuseme. Isthisseattaken?

meoneusethisseat?

soIcansittogetherwithmycompanion?

xerciseDialogue:

_________________

xercise2:ThepoliceofficergaveMr.Johnsonaparkingticket.Mr.Johnsongot

fficer:Excuseme,butIthinkyoumissedtoseetheNOPARKINGsign.

___

E

replacingtheblankswithsimilarexpression/s.Getcluesfromthesample

provided.

ampleS

Mich:Ex

Simon:Imsorry?

Mich:Imeanwillso

Simon:No. Youcantakeit.

Mich:Wouldyoumindmovingoveroneseat

Simon:No,notatall.

Mich:Thankyou.

E

Mich:Excuseme. __

Simon:_____________________________

Mich:______________________________

Simon:_____________________________

Mich:______________________________

Simon:_____________________________

Mich:______________________________

E

angry.Howshouldheanswerthepoliceofficersqueries?Howshouldthepolice

officerreact?Fillintheblankswiththeappropriateexpression/s.

O

Mr.Johnson:______________________________________________

Officer:CanIhaveyournameandyourdriverslicensenumber?

Mr.Johnson: __________________________________________

Officer:__________________________________________________


25/65

Shopping

I.

stomer:Excuseme,howmuchis

aboutthis

isis$40.

e

an:This

candle

holder

is

r

mer:Whataboutmakingit$35?

Saleswoman:Hmmmokay,$35.

pedforyou.

usomuchMaam.Comeagain.

xpressions:

Cuthispictureframe?

Saleswoman:$30.

Customer:Andhow

candleholder?

Saleswoman:Th

Customer:Itseemsalittle

expensive. Canyougivem

discount?

Saleswomhandmadeandmadeofprecious

materials.But,Illletyouhaveitfo

$38.

Custo

Customer:Good,Illtakeit.

Saleswoman:Illhaveitwrap

Customer:Thankyou.

Saleswoman:Thankyo

E Howmuchisthis?

nsive?Itseemsalittleexpe

Canyougivemediscount?

Illhaveitwrapped,please.

MoreExpressions:

Howdoyouliketopay?

Thatsaripoff!lped?Areyoubeinghe

Imjustbrowsing.

place.Keepthereceiptinasafe

emallwithme?Doyouwanttotakearidetoth

Wecanstilldosomewindowshopping,cantwe?

Doyouneedeverycolorintherainbow?


26/65

.

:Ireallylikethistop.Itsgoingtolookgoodonyou.

kthin.Itwillbeworththedollarsyoull

Illgiveitatry.

Expressions:

II

Bev

Weng:

Ibetitsquiteexpensive.Bev:Butitsgoingtomakeyouloo

spend.

Weng:Alright.

Ilikethistop.

kgoodonyou.Itsgoingtoloo

Ibetitsquiteexpensive.

kthin.Itsgoingtomakeyouloo

spend.Itwillbeworththedollarsyoull

Illgiveitatry.


27/65

III.

t:MayIhelp

mer:Yes,Im

ant:Whatcolor

ue.

all.

.

tryit

dant:Ofcourse.

Thefittingroomsoverthere.

tight.Haveyougotabiggersize?

pressions:

Attendan

you?

Custo

lookingfor

aparty

dress.

Attend

wouldyoulike?

Customer:Skybl

Attendant:Andwhat

sizeareyou?

Customer:Sm

Attendant:How

aboutthisone?

Customer:What

materialisit?

Attendant:Silk

Customer:CanI

on?

Atten

Customer:[triesthedress]Itslittle

Attendant:Imafraiditstheonlysizeavailableofitskind.

Customer: Findmeanotheronethen.

Ex Imlookingforapartydress.

Whatcolorwouldyoulike?

Whatsizeareyou?

Whatmaterialisit?

CanItryiton?

iggersize?Haveyougotab

Itsalittle

tight.

onlysizeavailableofitskind.Imafraiditsthe

Findmeanotherone.


28/65

IV.

Darlene

goes

to

Plain

&

Prints

to

buy

herself

an

elegant

blouse.

Clerk:Goodday!HowmayIassistyou?Darlene: Oh! Imlookingforanelegantandlacyblouse.

Clerk:Ihavetheblouseyouarelookingfor. HerearetheblousesthatIwas

braggingabout.

Darlene:Wow! Thisoneislovely! CanItryiton?

Clerk:Sure,thefittingroomisoverthere!

Darlene:Thanks

(Darlenetriedtheblouseon)

Darlene: Thisblouselooksgoodonme,butdoyouhaveamediumsizeofthis

design? AndIbet,bluelooksbestonme.

Clerk:Justonemoment,Idgetitforyou.

Darlene:Thankyousomuch

Expressions:HowmayIassistyou?

Imlookingforanelegantandlacyblouse.

Ihavetheblouseyouarelookingfor.

HerearetheblousesthatIwasbraggingabout.Thisislovely.

Bluelooksbestonme


29/65

V.

Clerk:MayIhelpyou?

Karen:Yes.Doyouhavetheseshoesin

sizeseven?

Clerk:Imnotsure. Ifyoucantfind

themontherack,theymaybetheyre

outofstock. Butletmelookinthe

stockroom.

Karen:Thanks.Idliketotryonapairif

youhavethem.

Clerk:Illberightback.

Expressions:

Doyouhavetheseshoesinseven?

Ifyoucantfindthemontherack,theymaybetheyreoutofstock.

Letmelookinthestockroom.

Idliketotryonapairifyouhavethem.

Illberightback.


30/65

VI.

Salesperson:Goodafternoon,howcanIhelpyou?

Customer:Imlookingforasofa.

Salesperson:OurSofiaSpecialEditionbySofthingsisonaspecialofferthis

month.

Customer:Howmuchisit?

Salesperson:Only$700dollars.Thepriceusedtobe20%higher.

Customer:Itsstillalittleexpensive.Doyouhaveacheaperone?

Salesperson:You

may

take

interest

in

Martina.

Its

also

by

Softhings.

This

one

s

only$580.

Customer:Illtakeit.Doyoutakecreditcards?

Salesperson:Yeswedo.

Expressions:

Imlookingforasofa.

Itisonaspecialoffer.

Thepriceusedtobe20%higher.

Itsalittleexpensive.

Doyouhaveacheaperone?

Youmaytakeinterestinit.


31/65

PRACTICE

Exercise1:HelpAndreapicktheperfectclothesfortheparty.Fillintheblanks

withtheappropriateexpression/s.

Clerk:HowmayIassistyou?

Andrea:Imlookingfora ____________________________________________.

Clerk:Oh! Our_____________________________areoverhere,pleasefollowme.

Andrea:Wow! These_________________________arelovely,especiallythisone!

Clerk:Youcantryiton.

Andrea:(Aftertryingiton). Ilook______________________inthisbutits

too_______________forme.Doyouhavea__________________________?

Clerk:Howaboutthisone?

Andrea:_____________________________________. Thankyou.

Exercise2:Pronunciation.

Listentotheteacherandrepeat.

frame handmade wrapped

elegant edition fabulous

perfect lovely expensive

design fittingroom silk


32/65

Exercise3:Angelawantstobuyherselfanewpairoffootwear.HelpAngelain

pickingupthemostfashionablefootwear.

Clerk:HowmayIbeofassistancetoyou?

Angela:Doyouhavethese__________________________insize

___________________?

Clerk:Yes,wedo.

Angela:Idliketotryonapair.

Clerk:Sure,Illberightbacktogetitforyou.

Angela:Thanks.

(Theclerkisbackwiththe______________________andAngelatriesthemon.)

Angela:Wow!These_________________________look_____________________.

Exercise4: Pronunciation:

Listenandrepeat.

clerk footwear sandals

shoes rubbershoes boots

assistance highheels slippers

sofa offer dollars


33/65

MovinginJasmin:MynameisJasminFrey,Ineed

anapartmentforfourpeople.

Landlady:ImMrs.Smith,theownerof

thisbuildingandIve

gottheapartmentyouneed.

Jasmin:Fantastic!Landlady:Pleasefollowme.

Jasmin:Thankyou.Mrs.Smith,Iwanta

fullyfurnishedapartment.

Landlady:Isee. Yes,Ivegotaperfectunitinmindjustforyouandyour

companions.

Jasmin:Whataretheamenities?

Landlady:Ithas4singlebeds,adiningtablewith4chairs,kitchenthatisfully

equippedwithappliancesandutensils.ItsalsoprovidedwithTV&cableanda

localtelephone

line.

The

shower

room

has

abath

tub.

We

do

the

cleaning

maintenancetwiceamonth.(TheLandladyopeningthedoor)

Landlady:Hereweare...

Jasmin:Wow!Thisapartmentisjustperfect!Howmuchistherentper

month?

Landlady:Therentisreasonable...$650permonth.

Jasmin:Thatsagoodprice.Doweneedtogivedownpayment?

Landlady:Onemonthdownpaymentandonemonthadvancepayment.

Jasmin:Yup,Iunderstand.Illtakeit.Doyouacceptcheckpayment?

Landlady:Finewithme.Whenareyoumovingin?

Jasmin:WednesdaybutIllbeleavingyouthechecktoday.

Landlady:Great.Enjoyyourstay!

Expressions:Ineedanapartmentforfour.

Ivegottheapartmentyouneed.

Iwantafullyfurnishedapartment.

Ivegotaperfectunitinmindjustforyou.

Whataretheamenities?

Wedo

the

cleaning

maintenance

twice

amonth.

Thisapartmentisjustperfect!

Howmuchistherentpermonth?

Therentisreasonable.

Thatsagoodprice.

Doweneedtogivedownpayment?

Doyouacceptcheckpayment?

Whenareyoumovingin?


34/65

Holiday

Toni:

Where

shall

we

go

for

our

holiday

this

year,

Luis?

Luis:HowaboutOceanPark?Itscheap,andgoodweatherisguaranteed.

Toni:Idratherdosomethingmoreexcitingthisyear.

Luis:Ipreferlyingonabeachtoparaglidingorcanoeing.

Toni:Butwedothateveryyear.Idprefertodosomethingdifferentthistime.Id

rathernotgoanywheresocrowded.

Luis:Well,youhaveapoint.Idprefersomewherealittlequietertoo.

Expressions:Whereshallwegoforourholidaythisyear?

HowaboutOceanPark?HowwouldyoulikeOceanPark?

Goodweatherisguaranteed.

Idratherdosomethingmoreexcitingthisyear

Idprefertodosomethingdifferentthistime.

Ipreferlyingonabeachtoparaglidingorcanoeing.

Idprefersomewherequieter.

Idrathernotgoanywheresocrowded.

Wedothateveryyear.

Youhave

apoint.


35/65

TicketReservation

Agent:WelcometoKoreanAir.HowmayIhelpyou?

Traveler:IneedatickettoParis,France.

Agent:WehavethreeflightstoParisweekly:Tuesday,ThursdayandSaturday.

TheflightsonTuesdaysaredirectwhiletheonesonThursdaysandSaturdays

havestopover.Whatflightwouldyouchoose?

Traveler: Iwouldpreferaweekend.

Agent:Willthisberoundtriporoneway?

Traveler: Illtakeoneway.

Agent:Howwouldyouliketofly?Economy,BusinessorFirstClass?

Traveler: Economy,please.Agent:Willanyonebetravelingwithyou?

Traveler:No.Imtravelingalone.

Agent:OK,Illhavetheavailability&pricechecked.Kindlywait.

Expressions:WehavethreeflightstoParisweekly.

Whatflightwouldyouchoose?

Iwouldpreferweekend.

Areyou

traveling

alone?

Willthisbeonewayorroundtrip?

Whenwouldyouliketodepart?

Whenwouldyouliketoreturn?

Doyoumindastopover?Orwouldyoupreferdirect?

Wouldyouprefereconomy,business,orfirstclass?


36/65

Anne: Goodmorning.My

nameisAnneCollins,Iwant

togetanairlinetickettoNew

YorkonDecember16.

Booking

Agent:Idbegladto

assistyouwiththat.Ms.

Collins,could

you

please

spell

yournameforme?

Anne:MynameisAnne. A

asinapple.NasinNancy

anotherNasinNancyandE

asinecho.Mylastnameis

Collins. CasinCharlie.Oas

inOmegaLasinLima

anotherLasinLima,Iasin

Indigo,NasinNancyandS

asinSally. Didyougetit?

Booking

Agent:Thankyouforthatinformation,Ms.Collins.Howaboutyour

addressandyourage?

Anne:Iliveatapartment143BMappleRoad,WestCoastVirginia. Im26years

old. Aretheremorepersonalinformationyouwouldliketoaskme?

Booking

Agent:Yes,Ms.Collins. CanIhaveyourmobilenumberoranyother

contactnumbers?

Anne:Sure.Mymobilenumberis09104269915andmyhomenumberis033

3344412.

Booking

Agent: Thankyou.Ms.Collins,IvecheckedthetimetableandtherearetwoflightsforNewYork. Oneisat1100andtheotherisaredeyeflightat

21:30.Whichonedoyouprefer?

Anne:IfItaketheredeyeflight,wouldIgetadiscount?

BookingAgent:Certainly! Youllgetahundreddollardiscount.

Anne:Thatsgreat! Illtaketheredeyeflight.

Booking

Agent:YourFlightNumberisPR218. Enjoyyourflightandhopeyoud

flywithusagain!

Anne: Surely!Thankyou!


37/65

Expressions:

IwanttogetanAirlinetickettoNewYork.

Idbegladtoassistyou.

Couldyoupleasespellyournameforme?

Howaboutyouraddressandyourage?Aretheremorepersonalinformationyouwouldliketoaskme?

CanIhaveyourmobilenumberoranyothercontactnumbers?

Whichonedoyouprefer?

WouldIgetadiscount?

Enjoyyourflight.

Hopeyoudflyagainwithus.

Thanksfortheinformation.


38/65

Airport

Custom

Officer:Welcometothe

Philippines.MayIseeyourpassport

please?

Student:Sure.

Here

it

is.

Custom

Officer:Whereareyou

comingfrom?

Student:ImcomingfromSeoul,

Korea.

Custom

Officer:Whatisthepurpose

ofyourvisit?

Student:ImhereforEnglishstudy.

Custom

Officer:Howlongareyou

planningtostay?

Student:Illbestayingforthreemonths

Custom

Officer:Wherewillyoubestaying?

Student:IllbestayingatFourSeasonsHotel

Custom

Officer:HaveyoueverbeentothePhilippinesbefore?

Student:No,thisismyfirsttime.

Custom

Officer:Doyouhaveanythingtodeclare?

Student:No,nothing.

Custom

Officer:EnjoyyourPhilippinestay!

Student:Thankyou.

Expressions:

MayIseeyourpassportplease?

Whereareyoucomingfrom?

ImcomingfromSeoul.

Whatisthepurposeofyourvisit?

ImheretostudyEnglish.

ImhereforEnglishstudy

Howlongareyouplanningtostay?

Illbestayingforthreemonths.

Wherewillyoubestaying?

IllbestayingatFourSeasonsHotel.

HaveyoueverbeentothePhilippinesbefore?

Thisismyfirsttime.

Doyouhaveanythingtodeclare?

Enjoyyourstay!


39/65

PRACTICE

EXERCISE1:

Makeaconversation.Choosefromanyofthetopicsbelow:

a.Youandyourfriendsaredecidingwhichmovietosee.

b.Youandyourpartnerwanttobuyanewhouse.

EXERCISE2:

Youjust arrived in the Philippinesfrom your country of origin.Answer the

CustomOfficer

by

filling

in

the

blanks.

CustomOfficer:WelcometothePhilippines.MayIseeyourpassportplease?

Passenger:_____________

CustomOfficer:Whereareyoucomingfrom?

Passenger:_____________________________

CustomOfficer:Whatisthepurposeofyourvisit?

Passenger:_____________________________

CustomOfficer:Howlongareyouplanningtostay?

Passenger:_____________________________

CustomOfficer:Wherewillyoubestaying?

Passenger:____________________________

CustomOfficer:HaveyoueverbeentothePhilippinesbefore?

Passenger:____________________________

CustomOfficer:Doyouhaveanythingtodeclare?

Passenger:____________________________

CustomOfficer:EnjoyyourPhilippinestay!

Passenger:____________________________


40/65

Restaurant

Plan

Dian:Hello.

Kim:

Hi,

Dian.

Its

Kim.

Dian:Hi,Kim.

Whatsup?

Kim:Well,Iam

wonderingif

youdliketogo

forabite?

Dian:Sure.What

doyouhavein

mind?Kim:Iminthe

moodfor

Italianifits

okaywithyou.

Dian:Iwouldntmind.Iknowareallygoodplacedowntown.

Kim:Whatsthenameofit?

Dian:Afriques.Theyhavethebestpasta&pizzaintown.

Kim:Iheardaboutit.Wheresitlocated?

Dian:Its

on

General

Hughes

St.,

fronting

Sagrado

College.

Kim:IthinkIcanfindthat.

Dian:Whattimedoyouwantmeet?

Kim:Whydontwemeetatsevenoclock?

Dian:Sevenoclockitisthen.Seeyouthere.

Expressions:Wouldyouliketogoforabite?

Whatdoyouhaveinmind?

IminthemoodforItalian.

Iknowagoodplacedowntown.

Theyhavethebestpizzaintown.

ExpressionsforGivingdirections:

ItsonGen.

Hughes Street

Itson3rd

Avenue

Itsonthe

cornerof2ndand

1stStreet.

NexttoSagrado

College

acrossfromthe

park

betweenthe

libraryandthe

NationalPark


41/65

OrderI.

Waiter:GoodafternoonSir.

Customer:Goodafternoon.CanIseethe

menu,please?

Waiter:Certainly,hereyouare.

Customer:

Thankyou.Whatstodaysspecial?Waiter:

GrilledCedarPlankedSalmon

Customer:Hmmmthatsoundsdelicious.

Illhavethat.

Waiter:Wouldyoulikesomethingtodrink?

Customer:Yes,Idlikeicedteaplease.

(Waiterreturningwiththefood)

Waiter:

Here

you

are.

Enjoy

your

meal!

Customer:Thankyou.

II.

Waiter:Whatwillyouhave,Maam,Sir?

Mrs.

Park:Letushaveabowlofcrab&cornsoup,please.

Mr.

Park:Doyouhaveanythingspecialtoday?

Waiter:Yes,sweet&sourfishstrips.

Mr.

Park:Wellhaveit.

Waiter:Anythingfordessert?Mrs.

Park:Welltakefruitsaladandtarodelight,oneservingeach.

Waiter:Yourorderwillbeservedimmediately.Enjoyyourmeal!

Expressions:CanIseethemenu,please?

Certainly.

Whatstodaysspecial?

Thatsoundsdelicious.

Wouldyoulikesomethingtodrink?Whatwillyouhave?

Anythingfordessert?

Yourorderwillbeservedimmediately.


42/65

III.

Waitress:HiwelcometoMountainViewRestaurant.

Andrew:Atablefor2peopleplease.

Waitress:Wouldyoulikeasmokingoranonsmokingarea?

Pat:Thesmokingarea,please

Waitress:Verywell,pleasefollowme.

(Thetwowereseated)

Waitress:Areyoureadytoorder?

Pat:Yeah,Idlikeanorderofyour

tenderloinsteak,mediumrare,anda

sideofstirfriedvegetables,please.

Waitress:Sure,Idbegladtogetthatfor

you.Whatdoyouwanttohavefor

dessert?

Pat:Whatdoyousuggest?

Waitress:Irecommendourchocolateicecream,toppedwithFrenchwhipped

cream.

Pat:Alright. Illhaveonehelpingofthataswell. Illalsohavestrawberryjuice.

Waitress:OK. Howaboutyou,sir?WhatcanIgetyou?

Andrew:HmmmIdhavesomemashedpotatoesandanorderofyouspicy

chickenstrips.

Waitress:Whatdoyouwantmetogetyoufordessert?

Andrew:NothanksbutIdhaveahelpingofyouronionsoupandaglassof

waterplease.

Waitress:Is

that

all?

Andrew

and

Pat:(nods)Yes,thatwouldbeall.

Pat:Andrew,mindifIsmoke?

Andrew:Notatall.

Expressions:Areyoureadytoorder?

Idbegladtogetthatforyou.

Whatdoyouwanttohavefordessert?

Whatdoyousuggest?

Irecommendourchocolatecream.

Ihaveonehelpingofthataswell.

Isthatall?

Thatwouldbeall.


43/65

IV

Waitress:Goodday! Areyoureadyto

order?

Jessie:Yes,IdlovetoorderFried

ShrimpBallsforappetizer.

Waitress:Goodchoice!WhatcanIget

youfor

the

main

course?

Jessie:Hmmmactually,Idontknow

whattoorder,couldyousuggest?

Waitress:Sure! Isuggestyoutryour

BarbecuedShrimpandChicken. Im

sureyoudloveit.

Jessie:Soundsdelicious!

Waitress:Andwhatdoyouwantto

havefordessert?

Jessie:HowaboutsomeBlueberry

CheeseCake?

Waitress:Great. Andwhatdoyouwanttodrink?

Jessie:IdlovetohavesomeStrawberryShake.

Waitress:Fantasticchoice!Wouldthatbeall?

Jessie:Yes. Thankyou.

Expressions:

IdlovetoorderFriedShrimpBalls.Goodchoice!

WhatcanIgetyouforthemaincourse?

Idontknowwhattoorder?

Couldyousuggest?

Whatdoyouwanttodrink?

Fantasticchoice!

Wouldthatbeall?


44/65

PRACTICE

EXERCISE1:

Giveanalternativeexpressionfortheunderlinedphrases/sentences.

1. Isuggestyoutryourvegetablesalad.

2.

Thatsounds

delicious!

3. Thatsagreat choice!

4. Actually,Idontknowwhattoorder.

5. IsitokayifIsmoke?

6. Anythingfordessert?

7. Wouldyouliketogoforabite?

8. IminthemoodforItalian.

9. Whatdoyouhaveinmind?

10.Irecommendourchocolatecream.

EXERCISE2:

Fromtheconversationbelow,thestudenthastofillintheblanksofdialogues1

&2,playingthealternaterolesofthecustomerandwaiterrespectively.

Waiter:Goodevening

Customer:Atablefortwoplease.

Waiter:Certainly.Justhere,sir.

Customer:

Could

we

sit

by

the

window?

Waiter:Imsorry.Thewindowtablesareallreserved.

Waiter:Areyoureadytoorder,sir?

Customer:Yes.I llhavetomatosoupforstartersandmywifewouldlikeprawncocktail.

Waiter:Onetomatosoupandoneprawncocktail.Whatwouldyoulikeformaincourse?

Customer:I llhavetheplaiceandmywifewouldliketheshepherdspie.

Waiter:Imafraidtheplaiceisoff.

Customer:Ohdear.Whatdoyourecommend?

Waiter:Thesteakpieisverygood.

Customer:OKI llhavethat.Waiter:Wouldyoulikeanythingtodrink?

Customer:Yes,abottleofredwineplease.


45/65

Dialogue1

Waiter:Goodevening.

Customer:__________________

Waiter:Certainly.Justhere,sir.

Customer:____________________

Waiter:Imsorry.The__________tablesareallreserved.

Waiter:Areyoureadytoorder,sir?

Customer:Yes.__________________________________

Waiter:_________________________________Whatwouldyoulikeformaincourse?

Customer:_____________________________________

Waiter:Imafraidthe___________isoff.

Customer:____________________________

Waiter:Thesteakpieisverygood.

Customer:____________________________

Waiter:Wouldyoulikeanythingtodrink?

Customer:___________________________

Dialogue2

Waiter:_______________

Customer:Atablefortwoplease.

Waiter:____________________Customer:Couldwesitbythewindow?

Waiter:_______________________

Waiter:_________________________

Customer:Yes.I llhavetomatosoupforstartersandmywifewouldlikeprawncocktail.

Waiter:______________________________________________________

Customer:I llhavetheplaiceandmywifewouldliketheshepherdspie.

Waiter:__________________________________

Customer:

Oh

dear.

What

do

you

recommend?

Waiter:__________________________________

Customer:OKI llhavethat.

Waiter:__________________________________

Customer:Yes,abottleofredwineplease.


46/65

GettingtheBill

Aftereatingtheirmeal,Patand

Andrewwanttogetthebill.Andrew

raiseshishandandawaitress

approached.

Waitress: Yes,sir,whatcanIgetyou?

Andrew: Idliketotakeourbill,

please.

Waitress:Idbegladtogetitforyou,

sir.

(Thewaitressgetsbackwiththebill)

Andrew:

Its

$123.50.

Okay.

Pat: Idgetit. .

Andrew:Oh,thankyou. Dontworrytonightsdinnerisonme.

Pat:Hereyougo,its$130.00keepthechange.

Waitress:Thankyousomuch.Haveagreatday!

Expressions:WhatcanIgetyou?

Idliketogetourbill,please.

Idbegladtogetitforyou,sir.

Tonightsdinnerisonme.

Keepthechange.


47/65

PRACTICE

Exercise1: Explaintheexpressionsbelow.

1. WhatcanIgetyou?

2. Dinnerisonme.

3. Thebillis$123.50? Idgetit.

4. Keepthechange

5. Idliketotakeourbill

Exercise2: Derekisattherestaurantandhewantedtotakehisbill.Fillinthe

blankswiththeappropriateexpression/s.

Derek:__________________________________, Idliketotakethebill.

Cashier: Howwouldyouliketopayforyourbill,Sir,byCreditCardorin

Cash?

Derek: ___________________________________________________________ .Cashier: Heresyourbill.

Derek:Thankyou.

Cashier:Yourbillis$105.75.

Derek: ____________________________________________________________.

Cashier: Thanksforthetip! Comeagain!


48/65

Telephone

Makingcalls/leavingandtakingmessages.

Operator:Goodafternoon,SouthWingsmayI

helpyou?

Dr.

Benson:Local111please.

Operator:Imputtingyouthrough.

Secretary:Purchasing,DaneSteelspeaking.

Dr.

Benson:CouldIspeaktoMelindaSmith

please?

Secretary:Imsorry,sheshavingameetingat

themoment.Wouldyouliketoleavea

message?

Dr.

Benson:Yes,

kindly

tell

her

to

call

Dr.

Benson.Itsveryimportant.

Secretary:Wouldyouwishtoleaveyour

number,Sir?

Dr.

Benson:Shehasmynumber,thankyou!

Secretary:OK,Illseeshegetsyourmessage.Yourewelcome!

Expressions:

Local111,please.

Imputtingyouthrough.

CouldIspeaktoMelindaSmith,please?

Wouldyouliketoleaveamessage?

Wouldyouwishtoleaveyournumber?

Illseeshegetsyourmessage.


49/65

MoreExpressions:

Hello,mayIspeaktoLeiplease?

Whosontheline?

Whoscalling,please?

Thenumberisoutofservice.

Couldyouholdforamoment,please?Ikeptgettingabusysignal.

Ourconnectionisverybad.

Youresodifficulttogetthroughto!

Isyourphoneoutoforder?

Mytelephonewasdisconnected.

Theresnodialtone.

Thelineisbusy.

Youhavethewrongnumber.

Youvecalledthewrongnumber.

Weseemtohaveabadconnectiononthisphone.

Thelinewascutoff.

ImgladIfinallygotaholdofyou.

Wouldyoucaretoleaveamessage?

Illgetbacktoyou.

Hesouttolunch?Wouldyouliketoleaveamessage?

Letmegetbacktoyouinafewminutes.

I veputhimonhold.

Illputyouthrough.

Letmetransferyourcall.Imhangingupnow.

Ivebeencallingyouallday.

TelephoneService:

Idliketomakealongdistancecall.

Idliketomakeacollectcall.

I dliketogettelephoneservice.

I dliketohaveaphoneinstalled.

Idlike

to

have

my

phone

disconnected.

Other:

Dontbeataboutthebush


50/65

Disconnection

Customer

Service: PLDTPhoneline

Company.MayIhelpyou?

Mary: Idliketohavemyphone

disconnected.Customer

Service: MayIaskwhy?

Mary:Well,Iwasofferedanewjobina

differentCity,well,theU.S.

Ihavetomoveout.

Customer

Service: Congratulations!

Mary: Thanks.

CustomerService: Allright.MayIhave

yourphonenumber,please?

Mary:Sure.

My

phone

number

is

02

785

8759.

Customer

Service: Andthenameonthe

account,please?

Mary: MynameisMarySwartz.

CustomerService: Forsecuritypurposes,Ms.Swartz,mayIhaveyour

dateofbirth,please?

Mary: ItsOctober2,1981.

CustomerService: Thankyou. Now,whenwouldyoulikeittobe

disconnected?

Mary: Tomorrowby5:00PM.

Customer

Service: Sure. Thetelephonewillbedisconnectedat5:00PM

tomorrow

Mary:Thanksalot!Haveagreatday!

Expressions:

Idliketohavemyphonedisconnected.

MayIask

you

why?

Iwasofferedanewjob.

Ihavetomoveout.

MayIhaveyourphonenumber,please?

MayIhavethenameontheaccount,please?

Whenwouldyoulikeittobedisconnected?


51/65

Practice

Exercise1:RomeoiscallingfromJacksonsSteel.HeislookingforGaleYoung,

yourofficepurchasingofficer.Youreceivedthecall.AssumethatGaleisnt

around.HowareyousupposedtoanswerRomeo.

Caller:Hello?CanItalktoGaleYongplease?

Receiver:_________________________________

Caller:Well,thisisRomeofromJacksonsSteel.Wearesupposedtodelivera

cabinetthismorning.

Receiver:____________________________________

Caller:Great.Iwouldappreciateit.

Receiver:_____________________________________

Caller:Thatsaboutit.Thanks!

Exercise2: Clarissewillbemovingtoadifferentcityandshewantsher

telephonelinetobedisconnected.HelpClarisseinhavingitdisconnected.

Customer

Service: Thankyouforcalling___________________. Thisis

______________,howmayIhelpyou?

Clarisse:Mynameis_____________________________andIwouldliketohave

myphonedisconnectedbecause__________________________________________.

Customer

Service:Idbegladtohelpyouwiththat.


52/65

AttheHotel

Hotel

Inquiry

I.

Front

Desk:WelcometotheHeavenHotel.HowmayIhelpyou?

Traveler:Idlikearoomplease.

Front

Desk:Wouldyoulikesingleordouble?

Traveler:Aroomforone,please.

Front

Desk:MayIhaveyourname,please?

Traveler:TedGardner.

Front

Desk:Howmanynightswouldyouliketostay?

Traveler:Makeittwonights.

Front

Desk:Howwillyoubepaying?

Traveler:IsMastercardOK?

Front

Desk:Thatllbefine.Wouldyoulikeawakeupcall?

Traveler:Yes,Idlikeawakeupcallfor7:00.

Front

desk:Gotit.Heresyourkey,Sir.Youtakeroom55onthe2ndfloor.Enjoy

yourstay!


53/65

Expressions:HowmayIhelpyou?

Idlikearoomplease.

Wouldyoulikesingleordouble?

Aroomforone,please.

MayIhaveyourname,please?

Howmanynightswouldyouliketostay?Howwillyoubepaying?

Wouldyoulikeawakeupcall?

Heresyourkey.

Enjoyyourstay.

II.

Clerk:SunsetHotel. Frontdesk. HowmayIhelpyou?

Janis:Yes,Iwaswonderingifyouhaveanyroomsavailableforthenight?

Clerk:Howmanypeopleareinyourparty?

Janis:JustmysisterandI.

Clerk:OhIsee. Allwehaveleftisonetwobedsuite.

Janis:Whatamenitiesdoyouhave?

Clerk:Wearefivestarsir.Wehaveanindoor/outdoorpoolandsauna,games

room,maidservice,Italianrestaurant,andgiftshop.

Janis:Howmuchisitforonenight?

Clerk:Its$200.00sir.

Janis:Oh,Ok.Thankyouverymuch.
http://canadian-living-english.freeservers.com/cgi-bin/framed/4408/hotel/wondering.htmhttp://canadian-living-english.freeservers.com/cgi-bin/framed/4408/hotel/wondering.htmhttp://canadian-living-english.freeservers.com/cgi-bin/framed/4408/hotel/wondering.htmhttp://canadian-living-english.freeservers.com/cgi-bin/framed/4408/hotel/wondering.htmhttp://canadian-living-english.freeservers.com/cgi-bin/framed/4408/hotel/wondering.htmhttp://canadian-living-english.freeservers.com/cgi-bin/framed/4408/hotel/party.htmhttp://canadian-living-english.freeservers.com/cgi-bin/framed/4408/hotel/amenities.htmhttp://canadian-living-english.freeservers.com/cgi-bin/framed/4408/hotel/amenities.htmhttp://canadian-living-english.freeservers.com/cgi-bin/framed/4408/hotel/party.htmhttp://canadian-living-english.freeservers.com/cgi-bin/framed/4408/hotel/wondering.htm


54/65

MakingaHotelReservation/Booking

I.

Front

desk:Goodevening.HowmayIhelpyou?

Guest:Haveyougotavailablerooms?

Front

Desk:Yes.Single,doubleortwin?

Guest:Single,please.

FrontDesk:Wouldyoulikearegularroomorasuite?

Guest:Aregularroomwilldo.

Front

Desk:Room7.Thatllbe$40,includingbreakfast.Howlongwillyoube

staying?

Guest:Justacoupleofnights.Whattimeisbreakfast?

Front

Desk:Breakfastisfrom6to9.

Guest:Thanks.

Expressions:Haveyougotavailablerooms?

Wouldyou

like

aregular

room

or

asuite?

Aregularroomwilldo.

Howlongwillyoubestaying?

Acoupleofnight.


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II.

Receptionist:NotreDameHotel,mynameisPaul.MayIhelpyou?

Sandra:Goodday! Iwaswondering,istherearoomwithtwobedsavailable

tonight?

Receptionist: Iassumeitsfortwopeople,right?

Sandra: Yeah,meandmyfriend.

Receptionist:Yes,theresoneroomavailable.

Sandra:Whatamenitiesdoyouhave?

Receptionist:Wehaveanoutdoorpool,roomservice,ItalianandJapanese

restaurants.

Sandra: Thatsoundsgreat!Howmuchisitforonenight?

Receptionist:Its$120.00,Maam.

Sandra:Soundsgreat. Pleasebookusin.MynameisSandraScott.

Receptionist:Howdoyouspellit? Andwhattimeareyoucheckingintonight?

Sandra: ItsSandra Scottandwerecheckinginat6P.M.

Receptionist:CanIgetyourcreditcardnumberanditsexpirydatesoIcanhold

theroomforyou?

ReceptionistSureits5454040949504anditexpiresonthe13thof

December. Thanks.


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III.

Receptionist:Goodafternoon,RitzHotel.HowmayIhelpyou?

Mrs.Cruz:Yes.Idliketobookaroom,please.

Receptionist:Certainly.Whenfor,maam?

Mrs.

Cruz:May25th.

Receptionist:How

long

will

you

be

staying?

Mrs.

Cruz:Justfortwonights.

Receptionist:Whatkindofroomwouldyoulike,maam?

Mrs.

Cruz:AdoubleroomwithabathandIdappreciateitifyoucouldgiveme

aroomwithaviewoverthesea.

Receptionist:Certainly,maam.Illjustcheckifwehaveanavailable

Yes,wehavearoomonthe4thfloorwithasplendidview.

Mrs.

Cruz:Fine.Howmuchisthechargepernight?

Receptionist:

Its250dollarsmaam.

Mrs.

Cruz:

Thatsfine.Receptionist:

Whosthebookingfor,please?

Mrs.

Cruz:Mr.andMrs.Cruz,thatsCRUZ.

Receptionist:Okay,letmemakesureIgotthat:Mr.andMrs.Cruz.Doublewith

bathforMay25thand26th.Isthatcorrect?

Mrs.

Cruz:Yesitis.Thankyou.

Receptionist:Letmegiveyouyourconfirmationnumber.Its356987.Illrepeat

that356987.ThankyouforchoosingRitzHotelandhaveaniceday.Goodbye.

Mrs.

Cruz:ThankyoutooandGoodbye.

Expressions:Whatamenitiesdoyouhave?

Howmuchisitforonenight?

Howmuchisthechargepernight?

Whattimeareyoucheckingintonight?

Idliketobookaroom,please.

Whosthebookingfor,please?

Illbegladtoreservearoomfortwoforyou.

ThankyouforchoosingRitzHotel.


57/65

Practice

Exercise1:Fillintheblankswiththecorrectexpression/sandhelpGabrielle

makeareservationoverthephone.

Front

Desk: ThankyouforcallingTheRoyalPalaceHotel,thisisAmy.How

mayIassistyou?

Gabrielle:Hi.Thisis____________. Ineed____________.

FrontDesk:Sure.Wehaveaperfectroomforyou.

Gabrieele

: Great!Wellcheckinat________________.

Front

Desk: Illbegladtoreservearoomfortwoforyou.MayIpleasehave

yourcompletenameandyourcontactnumber,Maam?

Ms.

Chu: __________________________________

FrontDesk: Couldyoupleasespellyournameforme?

Ms.

Chu:_______________________________________

Front

Desk:___________,mayIpleasehaveyourcreditcardnumberformetocompleteyourreservation?

MsChu: Sure,its______________________________.

Front

Desk:Thankyou. Ireservedadoubleroomjustforyou.

Ms.

Chu:________________________________

Front

Desk:Haveagreatday!

Exercise2:Tellaboutthemostmemorablevacationyouhad.Makeastory

aboutyourhotelstay.


58/65

Bank

Deposit

Bank

Teller:GoodMorning.HowmayI

helpyou?

Customer:Hi.Idliketodepositthismoney

intomyaccount.

BankTeller:Kindlyfilloutthedeposit

form.

Customer:Itsdone.Hereyouare.

BankTeller:Ireceive$1,000.Kindlywait

forthereceipt.Hereitis.Willtherebe

anythingelseMaam?

Customer:No,thatsall,thankyou.

Bank

Teller:Haveaniceday.

Customer:Youtoo.

Expressions:Idliketodepositthismoneyintomyaccount.

Kindlyfilloutthedepositform.

Itsdone.Kindlywaitforthereceipt.

Willtherebeanythingelse?


59/65

Openinganaccount

Bank

Officer:GoodmorningMaam,canI

helpyou?

Client:Yes,Idliketoopenasavings

account.

BankOfficer:CertainlyMaam.Wouldyou

likeaPlatinumoraDiamondaccount?

Client:Whatsthedifference?

Bank

Officer:YoucanopenaPlatinum

accountwithjust$100.Theaccountcomes

withanATMcardsoyoucanwithdraw

yourmoneyatanytime.Theinterestrateis4%.FortheDiamondaccountyou

needaminimumof$300,andyouhavetogive10daysnoticetowithdraw

money.Theinterestrateis7%.Client:IllgofortheDiamondaccount.

BankOfficer: Howmuchwouldyouliketodeposit?

Client: $700.Howabouttherequirements?

Bank

Officer:Kindlysubmittworecent2x2pictures,2valididentificationcards

andanyproofofbilling.Youmaychoosefromtelephonebill,electricbill

orcreditcardstatementifyouhave.

Client:Illsecureallthedocumentsandhopefullycomebacktomorrow.

BankOfficer:WewouldbegladtohaveyoubackMaam.Thankyou!

Expressions:Idliketoopenasavingsaccount.

Certainly.

WouldyoulikeaPlatinumorGold?

WhatsthedifferencebetweenPlatinumandGold?.

TheaccountcomeswithanATMcard.

Theinterestrateis4%.

IllgofortheDiamondaccount.

Howwouldyouliketodeposit?

Howabouttherequirements?Kindlysubmitthefollowingrequirements:

Illsecureallthedocuments.

Wewouldbegladtohaveyouback.


60/65

Applying

for

a

mortgage

Bank

Officer: Goodafternoon.ImMr.Bob

Andrews,themanager.HowcanIhelpyou?

Mr.

Bob:Wewouldliketoapplyforamortgage.

Bank

Officer: Haveyoufoundaproperty

youre

interested

in?

Mr.Bob:Yeswehave.

Bank

Officer: Howmuchwouldyouliketo

borrow?

Mr.Bob:Well,thepropertyis$50,000butwe

haveadepositof$30,000

Bank

Officer: Soyouneeda$20,000loan.Do

youhaveanaccountwiththisbank?

Mr.

Bob: Yes,myhusband&Ihaveajoint

account.

Bank

Officer: Howmuchdoyoubothearn?

Mr.Bob: Webothearnapproximately$120,000

annually.

Bank

Officer: Thatsfine.Nowwouldyouliketocompletethisform?

Expressions:Wewouldliketoapplyforamortgage?

Haveyoufoundapropertyyoureinterestedin?

Howmuchdoyouliketoborrow?Doyouhaveanaccountwithus?

Wehaveajointaccount.

Webothearnapproximately$120,000annually.

Wouldyouliketocompletethisform?

Practice

Exercise1:Makeaconversation.Choosefromanyofthetopicsbelow:

a.Youwanttoopenacurrent(check)account.

b.Youwanttoapplyforaloancar.


61/65

Complaining

AfaultyTV

A:Goodafternoon,anythingIcandoforyou,sir?B:Imheretocomplain.Iboughtthistelevisionhereabouttwomonthsago,but

thesoundandthepicturequalityareterrible.Thepictureisalwaysflickering,

plustheresanannoyinghissingsoundinthebackground.

A:Doyouhaveanoutsideantenna?

B:Yes,Ihave.

A:Haveyoutriedadjustingtheantenna,sir?

B:Severaltimes.

A:Hmmmmm.Illgetourtechnicianstohavealookatit.

B:No,

thanks!

A

friend

of

mine

bought

the

same

model

here

and

had

exactly

the

sameproblems.Iwantarefund.

A:Imafraidwecanonlyexchangebutnotgiverefunds,sir.Itsinourpolicy.

B:Thatsimpossible!Iwanttoseethemanager.

Expressions:

AnythingIcandoforyou?

Imheretocomplain.

Imheretomakeacomplaint.

Thequalityisterrible.

Thepictureisflickering.

Theresanannoyingsound.

Haveyoutriedadjustingtheantenna?

Itriedseveraltimes.

Illgetourtechnicianstohavealookatit.

No,thanks!Iwantarefund.

Imonlywecanonlyexchange.

Iwanttoseethemanager.


62/65

A

bad

service

A:Hello,FlyFreeTravel&Tours.

B:IdliketomakeacomplaintaboutmytriptoSingaporelastweek.

A:Whatexactlywastheproblem?

B:Firstofallthetouristguidearrivedlate.Wehadtowaitforherforalmostan

hour.Thenwhenwegottothehotelwefoundourroomhadntbeencleaned.

A:Imsosorrytohearthat.Didyoucomplaintothehotelstaff?

B:Ofcourse,butweweretoldtowaitfor30minutesbecauseallthe

chambermaidswereoffduty.

A:Too

bad.

B:Andtocapitallthefoodinthehotelrestaurantwasawful.Itwassobadwe

hadtoeatoutallthetimedespitehavingpaidformealsinthepriceofour

holiday.

A:Idoapologize.Idliketoofferyoua50%discountonthepriceofournext

holidaypromoasagestureofgoodwill.

B:Imafraiditcouldntcompensateforthebadexperience.Iwanttoseethe

manager.


63/65

Expressions:

IdliketomakeacomplaintaboutmytriptoSingapore.

Whatexactlywastheproblem?

Thetouristguidearrivedlate.

Wehadtowaitforherforalmostanhour.

Ourroom

hadnt

been

cleaned.

Weweretoldtowaitfor30minutes.

Thechambermaidswereoffduty.

Tocapitall

Thefoodwasawful.

Itwassobad.

Idoapologize.

Idliketoofferyoua50%discountonthepriceofournextpromoasagestureof

goodwill.

Imafraiditcouldntcompensateforthebadexperience.

Iwanttoseethemanager.

Practice

Exercise1:Makeaconversation.

1. YouhadSushiattheGrandHotelacoupleofeveningsago.Thatnightyouhad

stomachachesicknessanddiarrhea.Thedoctorsaidyouhadfoodpoisoning.Youre

feelingbetternowandhavegonebacktothehoteltocomplain.


64/65

Investigation

Investigator:WherewereyoulastFridayevening?

Suspect:Iwasinarestobar.

Investigator:Whowereyouwith?

Suspect:Iwaswithmygirlfriend,Janineandourthreecommonfriends.

Investigator:Whatsthenameoftherestobar?

Suspect:MO2.

Investigator:Whattimedidyougetthere&whattimedidyouleave?

Suspect:Igotthereataround10PMandleftatexactly2AM.

Investigator:Didyouspeaktoanyoneotherthanyourcompanions?

Suspect:Yes.IspoketothewaiterandanotherfriendImetatthebar.

Expressions:Wherewereyoulastnight?

Whowereyouwith?

Iwaswithmyfriends.

Whatsthenameofthecaf?

Whattimedidyougetthere?

Whattimedidyouleave?

Igotthereat6PM.

Ileftatexactly12MN.

Didyouspeaktoanyone?


65/65

BurglaryOfficer: RiverdalePoliceStation,how

mayIhelpyou?

Mrs.

Jones:ThisisKatieJones.Myhouse

hasbeenburgled.

Officer:CanIhaveyourcomplete

address.

Mrs.Jones:Itsatthe8thStreet,

PetersvilleSubdivision,Apartelle5.

Officer:Whendidyoudiscoverthe

burglary?

Mrs.

Jones:About5minutesago.Iwas

outoftownfor2daysandjustgothome.

Officer:Wasanythingstolen?

Mrs.Jones:Yes.Allmyjewelryisgone,

andmylaptoptoo.Officer:Howdidtheygetin?

Mrs.Jones:Theygotthroughthebackdoor.

Officer:CanIhaveyourcompletenameagain?

Mrs.

Jones:KatieJones.

Officer:Okay.Anofficerwillberoundinabouthalfanhour.Pleasedonttouch

anything.

Expressions:

My

house

has

been

burgled.

CanIhaveyourcompleteaddress?

CanIhaveyourcompletenameagain?

Whendidyoudiscovertheburglary?

About5minutesago.

Wasanythingstolen?

Howdidtheygetin?

Theygotthroughthebackdoor.

Anofficerwillberoundinabouthalfanhour.

Pleasedonttouchanything.

survival english 2

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