survey monkey
TRANSCRIPT
Welcome to SurveyMonkey.com Training 101
Presented By: Ms. Latorya Hedgepeth
Agenda
• History of SurveyMonkey.com
• List of Survey Monkey products
• Learn the best practices for creating a survey or test with Survey Monkey
So…Just What is Survey Monkey?• Online company founded in 1999 by Ryan &
Chris Finley in Portland, Oregon • It is an online survey tool company that enables
people of all experience levels to create their own surveys quickly and easily
• Also provides services for response gathering and intelligent response analysis
• Customers have a choice of a free basic service or a more detailed monthly subscription based serviced
www.surveymonkey.com
Products List • Survey tool creator
• Creates any kind of survey you want in an easy to do format
• Response Gathering tool• Gathers the responses to all the surveys you have created
and stores them independently from each other• Survey response analysis
• Analyzes the results of all surveys you have created and creates a report in the style that you want or need
Best Survey Creation Techniques
Be Familiar with the
questions
Know the Objectives
Know the kind of
information needed
Relevancy
Make sure all of your questions are relevant to the topic of your survey
Questions Formation Techniques • Use legible questions
• Avoid complex sentence structure• Ask questions that are easy to read,
understand & answer• Use relevant questions
• Question should relate to the topic of the survey
• Use painless questions• Questions on the survey should be able to be
answered quickly and with little extra thought needed
Constructing Good Questions
Be Brief Be Objective Be Simple Be
Specific
K.I.S.S.= Keep It Simple Stupid
Types of Questions • Multiple Choice (Only
one Answer)
• Multiple Choice (Multiple Answers)
• Matrix of Choices (Only one Answer per Row)
• Matrix of Choices (Multiple Answers per Row)
• Matrix of Drop-down Menus
• Rating Scale• Single Textbox
• Multiple Textboxes• Comment/Essay Box• Numerical Textboxes• Demographic
Information (US)• Demographic
Information (International)
• Date and/or Time• Image• Descriptive Text
Basic Guidelines For Survey Construction
• Always include an Introduction as to why you would like respondent to take the survey or test
• Include directions or instructions to guide respondents on how to respond to the survey
• Survey body such be simple and easy to read and should flow coherently together throughout the survey
• Don’t try and cram to much or two little information on an a survey page at one time
• Don’t overload respondents with unnecessary data • Include a “Thank You” page and let respondent know that
once they hit “done” or “submit” that their survey has been completed & submitted in order to build respondent rapport
Creating a New Survey• Log into your Survey
Monkey account• Click “Create Survey”• Three options will
appear- select “Create from scratch”
• Click “Add Question” & in the opened dialog box add your question & type of question from the list provided
• Continue to add questions until you are done
• Click the “save” button will save your work
• Formatting options are available for use if you wish to customize the survey & questions
• Remember select questions that best match your goals for respondents
A Few More Thing…• Make sure you double check over your completed
survey • Make sure there are no spelling, contextual, grammatical,
punctuation, or ease of reading & flow or any other errors present
• Make sure that the right type and selection of questions match your needs & those of the future respondents
• Make sure you K.I.S.S. all your respondents = Keep It Simple Stupid
• Make sure you have an introduction, a set of instructions, you remain objective, and include a thank you page
Work Cited • Finley, Chris, Finley, Ryan. (2010). FAQ's. Retrieved May 15,
2010, from SurveyMonkey: www.surveymonkey.com
• Horton, W. (2006). E-learning By Design. San Francisco: Pfeiffer .
• SurveyMonkey. (2008). Smart Survey Design. Retrieved May 15, 2010, from SurveyMonkey: http://s3.amazonaws.com/SurveyMonkeyFiles/SmartSurvey.pdf
• SurveyMonkey. (n.d.). SurveyMonkey. Retrieved May 15, 2010, from Example Survey: http://www.surveymk.com//
s/Z9B8ZJ3
Thank You For Watching This Presentation
• This will conclude today’s training session
• Thanks for attending!!