surface mount technology (smt) - thaieei.com · course outline...

Click here to load reader

Post on 06-Sep-2018

216 views

Category:

Documents

0 download

Embed Size (px)

TRANSCRIPT

  • Course Outline

    Page 1 of 32

    Surface Mount Technology (SMT) : 5 / (09.00-16.00 .) : 15-20 : : :

    Surface Mount Technology (SMT) 334444 4 SMT 3 4344444 3 3 4, SMT 4 SMT 4 4, SMT 3 4443 SMT 444 4 SMT SMT 444

    : 1. 4 SMT 2. 4 3. 444 4. 4 443

    : 1. Surface Mount Technology (SMT)

    1.1 SMT 1.2 4 SMT 1.3 SMT

    1.4 SMT 2. 4 SMT

    2.1 2.2 Passive Surface Mount Components

  • Course Outline

    Page 2 of 32

    2.3 Active Surface Mount Components - Ceramic package

    - Plastic package 2.4 Ball Grid Arranges (BGAs) 2.5 Chip Scale Package 2.6 4 3. PCB SMT 3.1 f X, Y, Z PCB 3.2 PCB - Ceramic - Constraining Core - Compliant Layer - Glass Epoxy 3.3 PCB Glass Epoxy - PCB Glass Epoxy

    - PCB Process - Plating process and plating material - Solder Mask

    3.4 43 PCB -Via hole cracking - Out gassing 4. Solder paste 4.1 Solder paste - / - - Flux 3 - -

    4.2 Solder paste printing 4.3 Solder paste printing - Solder paste - Solder paste - Solder paste

    - - Stencil - Squeegee

  • Course Outline

    Page 3 of 32

    - PCB - Stencil ; Etched, Laser Cut and Electroformed Stencil

    4.4 Solder paste printing - BGA - Fine Pitch and Ultra Fire Pitch - Through Hole Component 5. 5.1 5.2 4 5.3 4 - High Throughput - High Flexibility - High Flexibility and Throughput - Low cost and Throughput but High Flexibility 6. Reflow SMT 6.1 Vapor Phase Soldering 6.2 Infrared Reflow Soldering - Heat transfer mechanism 6.3 Reflow Soldering in Nitrogen 6.4 Reflow Solder profile development

    - Preheat zone - Soak zone - Reflow zone - Cooling zone

    6.5 4 Reflow Soldering - Tombs toning / Draw bridging

    - Thermal shock on component - Solder bridging - Insufficient solder 7. (Adhesive) 7.1 - Procure properties - Cure properties - Post cure properties

    7.2 SMT

  • Course Outline

    Page 4 of 32

    - Epoxy adhesive - Acrylic adhesive - Other adhesives

    7.3 - Stencil printing - Pin transfer - Syringing 7.4 - Thermal cure profile - Adhesive cure profile 8. Wave Soldering 8.1 Wave Soldering - Design and process variable - Equipment variable 8.2 Wave Soldering SMT - Dual-wave soldering - Vibrating wave soldering 8.3 Wave Soldering in Nitrogen

    8.4 Developing a wave solder profile 8.5 4 Wave Soldering - Solder bridging - Missing solder - Flux contamination 9. Flux 9.1 4 Flux 9.2 Flux

    - Inorganic flux - Organic Acid flux - Rosin Flux - Low residue flux 9.3 Flux 10. SMT 10.1 Visual inspection 10.2 Functional inspection 10.3 /

  • Course Outline

    Page 5 of 32

    Basic Electrical for Operator Maintenance : 1 (09.00-16.00 .) : 30-40 : :

    :

    4 4 4

    33 4 44443 3344

    : 1. 3 2. 443 3. 33 4. 4444

    / @ : 1. 2. 3 3. 3 4. 3 5. 33 6. 4 7. 43 8. 3 9. Workshop

  • Course Outline

    Page 6 of 32

    Basic Electronics

    : 1 (09.00-16.00 .) : 30-40 : :

    1. 43 2. 4/3 (, , ,

    , , ) 3. 43 4. 44

    1. 2. 3 3. 3 4. 4/3 5. , 6. / , , , , , 7. 3 , , 8. Work shop ,

  • Course Outline

    Page 7 of 32

    Kaizen for work improvement : 1 (09.00-16.00 .) : 30-40

    : : :

    Kaizen 4f 3

    1. kaizen 2. 4 44 33 Kaizen 3. 43 f

    @: 1. 2. 4 44 Kaizen 3. 3 Kaizen 4. Kaizen 5. 3H1G Kaizen f 6. Kaizen mind 7. 3 3 Kaizen 8. 4 Kaizen 9. TIMWOOD/Loss/Why Why 10. ECRS / 11. 3 Kaizen 12. Kaizen 13.

  • Course Outline

    Page 8 of 32

    H Green Productivity

    : 1 / (09.00-16.00 .) : 30-40 : :

    444 44 4 3 44 4 Green Productivity 44

    44 44433 GP 444

    4443

    1. 4444 2. 3 Green Productivity 3. 44 4. 5. 444

    H

    1. 344 2. 3444

  • Course Outline

    Page 9 of 32

    Ergonomics : H : 1 (09.00-16.00 .) : 30-40

    : : :

    3 44 , , 4 4 443 4 4 4 44 4 4 44 : 4

    1. 44 4 2. 3. 44

    / @ : 1.

    2. 4 3. 4 4. 5. 4 6. 4 9. 4 10. 4 11. 44 12.

    H : 1. 44 2. 3. 44

  • Course Outline

    Page 10 of 32

    (Manufacturing Cost Reduction)

    ......

    ! ; () ! ; ( ;) (!) !!! ! !! ;

    .....

    1. !! 2. 3. 4. ! 5. ! ; 6. !!

    8.30 - 9.00

    9.00 9.30

    Workshop 1 Variable cost and Fixed cost

    9.30 10.00

    Cost of Quality

    Workshop 2 Cost Analysis

    10.00 10.30 !

    10.30 10.45 ! ;/

    10.45 12.00 ! ;

    Quality CostDelivery Safety

    DEFEC TIVE PAR TS B Y PER CEN TL INE 10 0

    2-Jan

    9-Jan

    16-Jan

    23-Jan

    30-Jan

    6-Feb

    13-Feb

    20-Feb

    27-Feb

    6-M

    ar

    13-M

    ar

    20-M

    ar

    27-M

    ar

    3-Apr

    10-Apr

    17-Apr

    24-Apr

    1-M

    ay

    8-M

    ay

    15-M

    ay

    22-M

    ay

    29-M

    ay

    5-Jun

    12-Jun

    19-Jun

    26-Jun

    # De f e ct s 55 64 58 68 64 65 57 65 50 53 47 50 62 45 48 53 56 51 50 54 0 0 0 0 0 0

    Tot a l Prod . 1000 1010 990 1005 995 980 1020 1015 999 1005 10001000 1010 990 9951000 1002 1010 990 999 0 0 0 0 0 0

    0 .00%

    0 .50%

    1 .00%

    1 .50%

    2 .00%

    2 .50%

    3 .00%

    3 .50%

    4 .00%

    4 .50%

    5 .00%

    5 .50%

    6 .00%

    6 .50%

    7 .00%

    7 .50%

    8 .00%

    2-Jan

    9-Jan

    16-Jan

    23-Jan

    30-Jan

    6-Feb

    13-Feb

    20-Feb

    27-Feb

    6-M

    ar

    13-M

    ar

    20-M

    ar

    27-M

    ar

    3-Apr

    10-Apr

    17-Apr

    24-Apr

    1-M

    ay

    8-M

    ay

    15-M

    ay

    22-M

    ay

    29-M

    ay

    5-Jun

    12-Jun

    19-Jun

    26-Jun

    W EEK ENDI NG

    PERCENT

    Uppe r L imi t

    Ta rge t

    O ut s ide Con t ro l

    W ith i n Con tr o l L imit s

    P ARE TO OF DE FE CT S L INE 1 00W ee k E nd i ng Ma y 15 , 1 99 8

    CO NCE RNS AN D CO UNT ERM EAS URE S

    # O c cu ra nc e s I ss u es /C on c er ns C ou n ter m ea s ur es R es p . C om p le te

    1 5 B a d w e ld s on p a rt #5 40 5 9 du e to w ro n g ad ju st m en t o n w el de r #2 Ma in te n an ce t o re -a dju s t w e ld er to c or re ct sp e cs . a n d ad d to P .M . ch e ck sh e et M .K . 16 -M a y

    1 0 M is s ing w e ld nu ts p ar t # 5 50 2 3 De s ign p o ka yo k e to pr ev e nt d efe c t J. R. R . 18 -M a y

    7 S cr at ch e s du e to w or n di e Ma in te n ce to r ew o rk d ie an d a dd t o d ie m a in te na n ce p ro gr am M .K . 16 -M a y

    4 B ra ck e t B i ns ta lle d w ro ng Ins tr uc t ne w o pe ra to r i n co rr ec t i ns ta lla tio n m e th od a nd d e sig n p ok ay o ke J. R. R . 13 - Ma y / O p en

    4 P a rt sta m p ed u ps id e d ow n , c oa te d si de u p in st ea d of d ow n Inv e st iga te n e w m eth o d fo r l oa di ng b la nk s L .D . O p en

    1 5

    1 0

    7

    4 4

    3 3 3

    2

    1

    0

    2

    4

    6

    8

    10

    12

    14

    16

    Bad welds on part

    #54059

    Missing weldnuts

    part #55023

    Scratches

    Bracket B installed

    wrong

    Part stam

    ped

    upside down

    Wrong steel used

    part #53045

    Burrs in hole part

    #55023

    Split in corner part

    #54054

    Wrong bracket

    part #52053

    Bent flange

    DEFECT

    NUMBER OF OCCURRANCES

    0 .0 %

    1 0 .0 %

    2 0 .0 %

    3 0 .0 %

    4 0 .0 %

    5 0 .0 %

    6 0 .0 %

    7 0 .0 %

    8 0 .0 %

    9 0 .0 %

    1 0 0 .0 %

    PERCENT OF TOTAL

    Scrap,

    O.T., etc.

    Customer

    Returns

    On-Time

    Delivery

    OVERALL EQUI PMENT EFFECT IVENESSLINE 1 00

    2-Jan

    9-Jan

    16-Jan

    23-Jan

    30-Jan

    6-Feb

    13-Feb

    20-Feb

    27-Feb

    6-M

    ar

    13-M

    ar

    20-M

    ar

    27-M

    ar

    3-Apr

    10-Apr

    17-Apr

    24-Apr

    1-M

    ay

    8-M

    ay

    15-M

    ay

    22-M

    ay

    29-M

    ay

    5-Jun

    12-Jun

    19-Jun

    26-Jun

    Av a ila b il ity 7 8% 75% 76% 78% 83% 85% 84% 86% 87% 85% 86% 87% 88% 90% 90% 91% 92% 91% 94% 94%

    Pe rf o rm. 9 0% 91% 87% 90% 91% 92% 92% 92% 93% 92% 93% 94% 94% 94% 93% 94% 95% 95% 95% 95%

    Qua lit y 9 5% 95% 96% 95% 95% 95% 95% 96% 95% 95% 95% 96% 95% 94% 93% 94% 95% 94% 94% 95%

    OEE 67% 65% 63% 67% 72% 74% 73% 76% 77% 74% 76% 79% 79% 80% 78% 80% 83% 81% 84% 85%

    50 .0 0 %

    52 .0 0 %

    54 .0 0 %56 .0 0 %

    58 .0 0 %

    60 .0 0 %62 .0 0 %

    64 .0 0 %

    66 .0 0 %

    68 .0 0 %70 .0 0 %

    72 .0 0 %

    74 .0 0 %76 .0 0 %

    78 .0 0 %

    80 .0 0 %82 .0 0 %

    84 .0 0 %

    86 .0 0 %

    88 .0 0 %90 .0 0 %

    92 .0 0 %

    94 .0 0 %96 .0 0 %

    98 .0 0 %

    1 00 .0 0 %

    2-Jan

    9-Jan

    16-Jan

    23-Jan

    30-Jan

    6-Feb

    13-Feb

    20-Feb

    27-Feb

    6-M

    ar

    13-M

    ar

    20-M

    ar

    27-M

    ar

    3-Apr

    10-Apr

    17-Apr

    24-Apr

    1-M

    ay

    8-M

    ay

    15-M

    ay

    22-M

    ay

    29-M

    ay

    5-Jun

    12-Jun

    19-Jun

    26-Jun

    W EEK ENDING

    PERCENT

    L owe r L imit

    Ta rg e t

    Ou ts id e Co n tr o l

    Wit hi n Co n tr ol L imi ts

    PARE TO O F DOW NT IME LI NE 1 00

    W ee k E nd i n g Ma y 1 5, 19 98

    CO NCE RNS AND C OUNT ERM EASUR ES

    Ti me Is su es /C o n ce rn s C o un te rm e as ur es R e sp . C om p le te

    1 5 P re ss # 3 , b ro k en c lam p s R e p lac e o ld cl am p s wi th n ew er m o de l P. T. 1 3- M a y

    1 0 D ri ll m a ch . #2 , br o ke n d r ill bi t A d d d ril l m a ch in e # 2 t o to o l li fe tr ac ki ng p ro g ra m an d re p la ce re g ula rl y D. G . O pe n

    8 G ri nd er m a ch # 1 , s pl it hy dr au li c h o se A d ju st p re ss ur e va lv e to re d uc e ho se p re s su re , a dd t o P .M . ch ec ks he e t P. T. 1 4- M a y

    5 P re ss # 1 , s ta rt b ut to n no t wo r kin g d ue to l oo s e wi re co n ne ct o r L o ck ti te th e co nn e ct or P. T. 1 2- M a y

    5 C N C # 1, n o pr og r am in s ta lle d P r og ra m w a s i ns ta lle d b ut no t ea sy t o lo ca te , i nv es ti ga t sim p li fic at io n of p ro g ram R. R . O pe n

    1 5

    1 0

    8

    5 5

    0

    2

    4

    6

    8

    1 0

    1 2

    1 4

    1 6

    Press #3, broken

    clam

    ps

    Drill m

    ach. #2,

    broken drill bit

    Grinder m

    ach #1,

    split hydraulic

    hose

    Press #1, start

    button not

    working

    CNC #1, no

    program

    installed

    REASON FOR DOW NT IME

    TIME (minutes)

    0 . 0 %

    1 0 . 0%

    2 0 . 0%

    3 0 . 0%

    4 0 . 0%

    5 0 . 0%

    6 0 . 0%

    7 0 . 0%

    8 0 . 0%

    9 0 . 0%

    1 0 0 .0 %

    PERCENT OF TOTAL

    Team InformationOPERATOR TRAINING CHARTOPERATOR TRAINING CHART

    CUT TO

    LENGTHDRILL INSERT ROD TRIM FINISH

    APPLY

    LABELS

    INSPECT &

    PACK

    BOB L L U

    LINDA U L L I U U UJAKE L I L L I L I

    EDDIE I U I I L L IGLORIA U I L I L U I

    CHARLES L I L L I L ICHRIS I U L I I L I

    L ISA I L I I I L IYVETTE I I L I I L I

    JACOB L I L I I I I

    I Operator is not able to pe rform the ope ration without s upe rvision.

    L Operator ca n perform the opera tion a lone.

    U Operator ca n perform the opera tion a lone and is a ble to tra in new employe es on the ope ration.

    Operator ca n perform the opera tion a lone and is a ble to tra in new employe es on the ope ration,

    as well as write work instructions for the opera tion.

    DEPARTMENT 100

    KAIZEN IN PROGRESSTIME PERIOD:

    AREA:

    THEME :

    TEA M LE AD ER :

    TEA M MEMBE R #1

    TEA M MEMBE R #2

    TEA M MEMBE R #3

    TEA M MEMBE R #4

    TEA M MEMBE R #5

    TEA M MEMBE R #6

    TEA M MEMBE R #7

    TEA M MEMBE R #8

    TEA M MEMBE R #9

    TEA M MEMBE R #10

    PHOTOGRAPH

    Activities

    KAI ZEN RESULTS

    PHOTOGRAPH

    DAT E AREA NAME

    1. T HEME

    2. REASON

    3 . CURRENT ST AT US

    4 . ANALY Z E DATA

    5 . COUNT ERMEASURE & E F FECT

    4 MIT EM

    ASS IGNED T O DAT ECONF IRMATI ON

    6 . RE SUL TS

    7. S .O. S.

    8. D I FF ERENCE , TARGET, & ACT UAL

    9. IMP L EMENT AT ION COST

    10 . S AVI NGS

    11 . NE XT P ROJ ECT

    MACHINE MAN

    MET HOD MATERIA L

    POKAYOKE IMPROVEMENT

    PHOTO

    PHOTO

    D at e: N ame: Area:

    Descr ipt ionDescri pti on

    BEFORE AF TER

    5S Sco re s - Departme nt 10 05S Scores - Departmen t 100

    5S Audit Scores

    January 5-9, 1998

    0

    1 0

    2 0

    3 0

    4 0

    5 0

    6 0

    7 0

    8 0

    9 0

    Li ne 1 Li ne 2 Lin e 3

    Work Are a

    Percent (%)

    Curren t Sc ores

    '97 Score

    '98 T arget

    Team A

    Team B

    1 2 3 4

    5 6 7 8

    9 10 11 12 13 14

    15 16 17 18

    19 20 21 22 23 24

    25 2 6 27 28

    29 3 0 31

    DE PT. 100 SAFE TY

    RECOR D

    APRIL

    19 98

    O.K. LOST TIME ACCIDENT

    J AN

    DEP T. 100 SA FETYRECORD

    19 98

    O.K. LOST TIME ACCIDENT

    FEB

    MAR APR

    MAY JUN

    JUL AUG

    SEP OCT

    NOV DEC

    DEPARTMENT 100 TEAM COMMUNICATIONS

    March JanuaryF ebruar y

    March

    Ap ril

    May

    JuneJuly

    Au gust

    S eptember

    Octo berNo vember

    December

    MEMO:

    Kaizen Activity

    in Progress

    Quality CostDelivery Safety

    DEFEC TIVE PAR TS B Y PER CEN TL INE 10 0

    2-Jan

    9-Jan

    16-Jan

    23-Jan

    30-Jan

    6-Feb

    13-Feb

    20-Feb

    27-Feb

    6-M

    ar

    13-M

    ar

    20-M

    ar

    27-M

    ar

    3-Apr

    10-Apr

    17-Apr

    24-Apr

    1-M

    ay

    8-M

    ay

    15-M

    ay

    22-M

    ay

    29-M

    ay

    5-Jun

    12-Jun

    19-Jun

    26-Jun

    # Def ect s 55 64 58 68 64 65 57 65 50 53 47 50 62 45 48 53 56 51 50 54 0 0 0 0 0 0Tot al Prod. 1000 1010 990 1005 995 980 1020 1015 999 1005 10001000 1010 990 9951000 1002 1010 990 999 0 0 0 0 0 0

    0.00%0.50%

    1.00%

    1.50%2.00%

    2.50%

    3.00%

    3.50%4.00%

    4.50%

    5.00%5.50%

    6.00%

    6.50%

    7.00%7.50%

    8.00%

    2-Jan

    9-Jan

    16-Jan

    23-Jan

    30-Jan

    6-Feb

    13-Feb

    20-Feb

    27-Feb

    6-M

    ar

    13-M

    ar

    20-M

    ar

    27-M

    ar

    3-Apr

    10-Apr

    17-Apr

    24-Apr

    1-M

    ay

    8-M

    ay

    15-M

    ay

    22-M

    ay

    29-M

    ay

    5-Jun

    12-Jun

    19-Jun

    26-Jun

    W EEK ENDI NG

    PERCENT

    Upper Limi t

    Target

    O ut side Cont rol W ithi n Contr ol Limit s

    DEFEC TIVE PAR TS B Y PER CEN TL INE 10 0

    2-Jan

    9-Jan

    16-Jan

    23-Jan

    30-Jan

    6-Feb

    13-Feb

    20-Feb

    27-Feb

    6-M

    ar

    13-M

    ar

    20-M

    ar

    27-M

    ar

    3-Apr

    10-Apr

    17-Apr

    24-Apr

    1-M

    ay

    8-M

    ay

    15-M

    ay

    22-M

    ay

    29-M

    ay

    5-Jun

    12-Jun

    19-Jun

    26-Jun

    # Def ect s 55 64 58 68 64 65 57 65 50 53 47 50 62 45 48 53 56 51 50 54 0 0 0 0 0 0Tot al Prod. 1000 1010 990 1005 995 980 1020 1015 999 1005 10001000 1010 990 9951000 1002 1010 990 999 0 0 0 0 0 0

    0.00%0.50%

    1.00%

    1.50%2.00%

    2.50%

    3.00%

    3.50%4.00%

    4.50%

    5.00%5.50%

    6.00%

    6.50%

    7.00%7.50%

    8.00%

    2-Jan

    9-Jan

    16-Jan

    23-Jan

    30-Jan

    6-Feb

    13-Feb

    20-Feb

    27-Feb

    6-M

    ar

    13-M

    ar

    20-M

    ar

    27-M

    ar

    3-Apr

    10-Apr

    17-Apr

    24-Apr

    1-M

    ay

    8-M

    ay

    15-M

    ay

    22-M

    ay

    29-M

    ay

    5-Jun

    12-Jun

    19-Jun

    26-Jun

    W EEK ENDI NG

    PERCENT

    Upper Limi t

    Target

    O ut side Cont rol W ithi n Contr ol Limit s

    PARETO OF DEFECTS L INE 1 00W ee k End ing Ma y 15 , 1 99 8

    CO NCE RNS AN D CO UNT ERM EAS URE S

    # O c cu ra nc e s I ss u es /C on c er ns C ou n ter m ea s ur es R es p . C om p le te

    1 5 B a d w e ld s on p a rt #5 40 5 9 du e to w ro n g ad ju st m en t o n w el de r #2 Ma in te n an ce t o re -a dju s t w e ld er to c or re ct sp e cs . a n d ad d to P .M . ch e ck sh e et M .K . 16 -M a y

    1 0 M is s ing w e ld nu ts p ar t # 5 50 2 3 De s ign p o ka yo k e to pr ev e nt d efe c t J. R. R . 18 -M a y

    7 S cr at ch e s du e to w or n di e Ma in te n ce to r ew o rk d ie an d a dd t o d ie m a in te na n ce p ro gr am M .K . 16 -M a y

    4 B ra ck e t B i ns ta lle d w ro ng Ins tr uc t ne w o pe ra to r i n co rr ec t i ns ta lla tio n m e th od a nd d e sig n p ok ay o ke J. R. R . 13 - Ma y / O p en

    4 P a rt sta m p ed u ps id e d ow n , c oa te d si de u p in st ea d of d ow n Inv e st iga te n e w m eth o d fo r l oa di ng b la nk s L .D . O p en

    15

    10

    7

    4 43 3 3

    21

    0

    2

    4

    6

    8

    10

    12

    14

    16

    Bad welds on part

    #54059

    Missing weldnuts

    part #55023

    Scratches

    Bracket B installed

    wrong

    Part stam

    ped

    upside down

    Wrong steel used

    part #53045

    Burrs in hole part

    #55023

    Split in corner part

    #54054

    Wrong bracket

    part #52053

    Bent flange

    DEF ECT

    NUMBER OF OCCURRANCES

    0.0%

    10.0%

    20.0%

    30.0%

    40.0%

    50.0%

    60.0%

    70.0%

    80.0%

    90.0%

    100.0%

    PERCENT OF TOTAL

    PARETO OF DEFECTS L INE 1 00W ee k End ing Ma y 15 , 1 99 8

    CO NCE RNS AN D CO UNT ERM EAS URE S

    # O c cu ra nc e s I ss u es /C on c er ns C ou n ter m ea s ur es R es p . C om p le te

    1 5 B a d w e ld s on p a rt #5 40 5 9 du e to w ro n g ad ju st m en t o n w el de r #2 Ma in te n an ce t o re -a dju s t w e ld er to c or re ct sp e cs . a n d ad d to P .M . ch e ck sh e et M .K . 16 -M a y

    1 0 M is s ing w e ld nu ts p ar t # 5 50 2 3 De s ign p o ka yo k e to pr ev e nt d efe c t J. R. R . 18 -M a y

    7 S cr at ch e s du e to w or n di e Ma in te n ce to r ew o rk d ie an d a dd t o d ie m a in te na n ce p ro gr am M .K . 16 -M a y

    4 B ra ck e t B i ns ta lle d w ro ng Ins tr uc t ne w o pe ra to r i n co rr ec t i ns ta lla tio n m e th od a nd d e sig n p ok ay o ke J. R. R . 13 - Ma y / O p en

    4 P a rt sta m p ed u ps id e d ow n , c oa te d si de u p in st ea d of d ow n Inv e st iga te n e w m eth o d fo r l oa di ng b la nk s L .D . O p en

    15

    10

    7

    4 43 3 3

    21

    0

    2

    4

    6

    8

    10

    12

    14

    16

    Bad welds on part

    #54059

    Missing weldnuts

    part #55023

    Scratches

    Bracket B installed

    wrong

    Part stam

    ped

    upside down

    Wrong steel used

    part #53045

    Burrs in hole part

    #55023

    Split in corner part

    #54054

    Wrong bracket

    part #52053

    Bent flange

    DEF ECT

    NUMBER OF OCCURRANCES

    0.0%

    10.0%

    20.0%

    30.0%

    40.0%

    50.0%

    60.0%

    70.0%

    80.0%

    90.0%

    100.0%

    PERCENT OF TOTAL

    Scrap,

    O.T., etc.

    Customer

    Returns

    On-Time

    Delivery

    OVERAL L EQUI PM ENT EF FECT IVENESSLINE 1 00

    2-Jan

    9-Jan

    16-Jan

    23-Jan

    30-Jan

    6-Feb

    13-Feb

    20-Feb

    27-Feb

    6-M

    ar

    13-M

    ar

    20-M

    ar

    27-M

    ar

    3-Apr

    10-Apr

    17-Apr

    24-Apr

    1-M

    ay

    8-M

    ay

    15-M

    ay

    22-M

    ay

    29-M

    ay

    5-Jun

    12-Jun

    19-Jun

    26-Jun

    Availabil ity 78% 75% 76% 78% 83% 85% 84% 86% 87% 85% 86% 87% 88% 90% 90% 91% 92% 91% 94% 94%Perf orm. 90% 91% 87% 90% 91% 92% 92% 92% 93% 92% 93% 94% 94% 94% 93% 94% 95% 95% 95% 95%Qualit y 95% 95% 96% 95% 95% 95% 95% 96% 95% 95% 95% 96% 95% 94% 93% 94% 95% 94% 94% 95%OEE 67% 65% 63% 67% 72% 74% 73% 76% 77% 74% 76% 79% 79% 80% 78% 80% 83% 81% 84% 85%

    50 .0 0 %

    52 .0 0 %

    54 .0 0 %56 .0 0 %

    58 .0 0 %

    60 .0 0 %62 .0 0 %

    64 .0 0 %

    66 .0 0 %

    68 .0 0 %70 .0 0 %

    72 .0 0 %

    74 .0 0 %76 .0 0 %

    78 .0 0 %

    80 .0 0 %82 .0 0 %

    84 .0 0 %

    86 .0 0 %

    88 .0 0 %90 .0 0 %

    92 .0 0 %

    94 .0 0 %96 .0 0 %

    98 .0 0 %

    1 00 .0 0 %

    2-Jan

    9-Jan

    16-Jan

    23-Jan

    30-Jan

    6-Feb

    13-Feb

    20-Feb

    27-Feb

    6-M

    ar

    13-M

    ar

    20-M

    ar

    27-M

    ar

    3-Apr

    10-Apr

    17-Apr

    24-Apr

    1-M

    ay

    8-M

    ay

    15-M

    ay

    22-M

    ay

    29-M

    ay

    5-Jun

    12-Jun

    19-Jun

    26-Jun

    W EEK ENDING

    PERCENT

    Lower Limit

    Target

    Outside Contr ol Wit hi n Contr ol Limi ts

    OVERAL L EQUI PM ENT EF FECT IVENESSLINE 1 00

    2-Jan

    9-Jan

    16-Jan

    23-Jan

    30-Jan

    6-Feb

    13-Feb

    20-Feb

    27-Feb

    6-M

    ar

    13-M

    ar

    20-M

    ar

    27-M

    ar

    3-Apr

    10-Apr

    17-Apr

    24-Apr

    1-M

    ay

    8-M

    ay

    15-M

    ay

    22-M

    ay

    29-M

    ay

    5-Jun

    12-Jun

    19-Jun

    26-Jun

    Availabil ity 78% 75% 76% 78% 83% 85% 84% 86% 87% 85% 86% 87% 88% 90% 90% 91% 92% 91% 94% 94%Perf orm. 90% 91% 87% 90% 91% 92% 92% 92% 93% 92% 93% 94% 94% 94% 93% 94% 95% 95% 95% 95%Qualit y 95% 95% 96% 95% 95% 95% 95% 96% 95% 95% 95% 96% 95% 94% 93% 94% 95% 94% 94% 95%OEE 67% 65% 63% 67% 72% 74% 73% 76% 77% 74% 76% 79% 79% 80% 78% 80% 83% 81% 84% 85%

    50 .0 0 %

    52 .0 0 %

    54 .0 0 %56 .0 0 %

    58 .0 0 %

    60 .0 0 %62 .0 0 %

    64 .0 0 %

    66 .0 0 %

    68 .0 0 %70 .0 0 %

    72 .0 0 %

    74 .0 0 %76 .0 0 %

    78 .0 0 %

    80 .0 0 %82 .0 0 %

    84 .0 0 %

    86 .0 0 %

    88 .0 0 %90 .0 0 %

    92 .0 0 %

    94 .0 0 %96 .0 0 %

    98 .0 0 %

    1 00 .0 0 %

    2-Jan

    9-Jan

    16-Jan

    23-Jan

    30-Jan

    6-Feb

    13-Feb

    20-Feb

    27-Feb

    6-M

    ar

    13-M

    ar

    20-M

    ar

    27-M

    ar

    3-Apr

    10-Apr

    17-Apr

    24-Apr

    1-M

    ay

    8-M

    ay

    15-M

    ay

    22-M

    ay

    29-M

    ay

    5-Jun

    12-Jun

    19-Jun

    26-Jun

    W EEK ENDING

    PERCENT

    Lower Limit

    Target

    Outside Contr ol Wit hi n Contr ol Limi ts

    PARETO O F DOWNT IME LI NE 1 00W ee k End in g Ma y 1 5, 19 98

    CO NCE RNS AND C OUNT ERM EASUR ES

    Ti me Is su es /C o n ce rn s C o un te rm e as ur es R e sp . C om p le te

    1 5 P re ss # 3 , b ro k en c lam p s R e p lac e o ld cl am p s wi th n ew er m o de l P. T. 1 3- M a y

    1 0 D ri ll m a ch . #2 , br o ke n d r ill bi t A d d d ril l m a ch in e # 2 t o to o l li fe tr ac ki ng p ro g ra m an d re p la ce re g ula rl y D. G . O pe n

    8 G ri nd er m a ch # 1 , s pl it hy dr au li c h o se A d ju st p re ss ur e va lv e to re d uc e ho se p re s su re , a dd t o P .M . ch ec ks he e t P. T. 1 4- M a y

    5 P re ss # 1 , s ta rt b ut to n no t wo r kin g d ue to l oo s e wi re co n ne ct o r L o ck ti te th e co nn e ct or P. T. 1 2- M a y

    5 C N C # 1, n o pr og r am in s ta lle d P r og ra m w a s i ns ta lle d b ut no t ea sy t o lo ca te , i nv es ti ga t sim p li fic at io n of p ro g ram R. R . O pe n

    15

    10

    8

    5 5

    0

    2

    4

    6

    8

    10

    12

    14

    16

    Press #3, broken

    clam

    ps

    Drill m

    ach. #2,

    broken drill bit

    Grinder m

    ach #1,

    split hydraulic

    hose

    Press #1, start

    button not

    working

    CNC #1, no

    program

    installed

    REASON F OR DOW NT IME

    TIME (minutes)

    0. 0%

    10. 0%

    20. 0%

    30. 0%

    40. 0%

    50. 0%

    60. 0%

    70. 0%

    80. 0%

    90. 0%

    100.0%

    PERCENT OF TOTAL

    PARETO O F DOWNT IME LI NE 1 00W ee k End in g Ma y 1 5, 19 98

    CO NCE RNS AND C OUNT ERM EASUR ES

    Ti me Is su es /C o n ce rn s C o un te rm e as ur es R e sp . C om p le te

    1 5 P re ss # 3 , b ro k en c lam p s R e p lac e o ld cl am p s wi th n ew er m o de l P. T. 1 3- M a y

    1 0 D ri ll m a ch . #2 , br o ke n d r ill bi t A d d d ril l m a ch in e # 2 t o to o l li fe tr ac ki ng p ro g ra m an d re p la ce re g ula rl y D. G . O pe n

    8 G ri nd er m a ch # 1 , s pl it hy dr au li c h o se A d ju st p re ss ur e va lv e to re d uc e ho se p re s su re , a dd t o P .M . ch ec ks he e t P. T. 1 4- M a y

    5 P re ss # 1 , s ta rt b ut to n no t wo r kin g d ue to l oo s e wi re co n ne ct o r L o ck ti te th e co nn e ct or P. T. 1 2- M a y

    5 C N C # 1, n o pr og r am in s ta lle d P r og ra m w a s i ns ta lle d b ut no t ea sy t o lo ca te , i nv es ti ga t sim p li fic at io n of p ro g ram R. R . O pe n

    15

    10

    8

    5 5

    0

    2

    4

    6

    8

    10

    12

    14

    16

    Press #3, broken

    clam

    ps

    Drill m

    ach. #2,

    broken drill bit

    Grinder m

    ach #1,

    split hydraulic

    hose

    Press #1, start

    button not

    working

    CNC #1, no

    program

    installed

    REASON F OR DOW NT IME

    TIME (minutes)

    0. 0%

    10. 0%

    20. 0%

    30. 0%

    40. 0%

    50. 0%

    60. 0%

    70. 0%

    80. 0%

    90. 0%

    100.0%

    PERCENT OF TOTAL

    Team InformationOPERATOR TRAINING CHARTOPERATOR TRAINING CHART

    CUT TO

    LENGTHDRILL INSERT ROD TRIM FINISH

    APPLY

    LABELS

    INSPECT &

    PACK

    BOB L L U

    L INDA U L L I U U U

    JAKE L I L L I L I

    EDDIE I U I I L L I

    GLORIA U I L I L U I

    CHARLES L I L L I L I

    CHRIS I U L I I L I

    L ISA I L I I I L I

    YVETTE I I L I I L I

    JACOB L I L I I I I

    I Op erator is not ab le to pe rfo rm th e o pe ratio n wi thou t s upe rvisio n.

    L Op erator ca n perfo rm the o pera tion a lo ne.

    U Op erator ca n perfo rm the o pera tion a lo ne an d is a ble to tra in n ew e mploye es on th e o pe ratio n.

    Operator ca n perfo rm the o pera tion a lo ne an d is a ble to tra in n ew e mploye es on th e o pe ratio n,

    as well as wri te wo rk in structions fo r the o pera tion .

    OPERATOR TRAINING CHARTOPERATOR TRAINING CHARTCUT TO

    LENGTHDRILL INSERT ROD TRIM FINISH

    APPLY

    LABELS

    INSPECT &

    PACK

    BOB L L U

    L INDA U L L I U U U

    JAKE L I L L I L I

    EDDIE I U I I L L I

    GLORIA U I L I L U I

    CHARLES L I L L I L I

    CHRIS I U L I I L I

    L ISA I L I I I L I

    YVETTE I I L I I L I

    JACOB L I L I I I I

    I Op erator is not ab le to pe rfo rm th e o pe ratio n wi thou t s upe rvisio n.

    L Op erator ca n perfo rm the o pera tion a lo ne.

    U Op erator ca n perfo rm the o pera tion a lo ne an d is a ble to tra in n ew e mploye es on th e o pe ratio n.

    Operator ca n perfo rm the o pera tion a lo ne an d is a ble to tra in n ew e mploye es on th e o pe ratio n,

    as well as wri te wo rk in structions fo r the o pera tion .

    DEPARTMENT 100

    KAIZEN IN PROGRESSTIME PERIOD:

    AREA:

    THEME:

    TEAM LEADER:

    TEAM MEMBER #1

    TEAM MEMBER #2

    TEAM MEMBER #3

    TEAM MEMBER #4

    TEAM MEMBER #5

    TEAM MEMBER #6

    TEAM MEMBER #7

    TEAM MEMBER #8

    TEAM MEMBER #9

    TEAM MEMBER #10

    PHOTOGRAPH

    KAIZEN IN PROGRESSTIME PERIOD:

    AREA:

    THEME:

    TEAM LEADER:

    TEAM MEMBER #1

    TEAM MEMBER #2

    TEAM MEMBER #3

    TEAM MEMBER #4

    TEAM MEMBER #5

    TEAM MEMBER #6

    TEAM MEMBER #7

    TEAM MEMBER #8

    TEAM MEMBER #9

    TEAM MEMBER #10

    PHOTOGRAPH

    Activities

    KAI ZEN RESULTS

    PHOTOGRAPH

    DAT E AREA NAME

    1. T HEME

    2. REASON

    3 . CURRENT ST AT US

    4 . ANALY Z E DATA

    5 . COUNT ERMEASURE & E F FECT

    4 MIT EM

    ASS IGNED T O DAT ECONF IRMATI ON

    6 . RE SUL TS

    7. S .O. S.

    8. D I FF ERENCE , TARGET, & ACT UAL

    9. IMP L EMENT AT ION COST

    10 . S AVI NGS

    11 . NE XT P ROJ ECT

    MACHINE MAN

    METHOD MATERIAL

    KAI ZEN RESULTS

    PHOTOGRAPH

    DAT E AREA NAME

    1. T HEME

    2. REASON

    3 . CURRENT ST AT US

    4 . ANALY Z E DATA

    5 . COUNT ERMEASURE & E F FECT

    4 MIT EM

    ASS IGNED T O DAT ECONF IRMATI ON

    6 . RE SUL TS

    7. S .O. S.

    8. D I FF ERENCE , TARGET, & ACT UAL

    9. IMP L EMENT AT ION COST

    10 . S AVI NGS

    11 . NE XT P ROJ ECT

    MACHINE MAN

    METHOD MATERIAL

    POKAYOKE IMPROVEMENT

    PHOTO

    PHOTO

    Date: Name: Area:

    Descr ipt ionDescri pti on

    BEFORE AF TER

    POKAYOKE IMPROVEMENT

    PHOTO

    PHOTO

    Date: Name: Area:

    Descr ipt ionDescri pti on

    BEFORE AF TER

    5S Sco re s - Departme nt 10 05S Scores - Departmen t 100

    5 S Au d it Sc ore s

    J an u ary 5-9, 1 99 8

    0

    1 0

    2 0

    3 0

    4 0

    5 0

    6 0

    7 0

    8 0

    9 0

    Li ne 1 Li ne 2 Lin e 3

    Work Are a

    Percent (%)

    Curren t Sc ores

    '97 Score

    '98 T arget

    5S Sco re s - Departme nt 10 05S Scores - Departmen t 100

    5 S Au d it Sc ore s

    J an u ary 5-9, 1 99 8

    0

    1 0

    2 0

    3 0

    4 0

    5 0

    6 0

    7 0

    8 0

    9 0

    Li ne 1 Li ne 2 Lin e 3

    Work Are a

    Percent (%)

    Curren t Sc ores

    '97 Score

    '98 T arget

    Team A

    Team B

    1 2 3 4

    5 6 7 8

    9 10 11 12 13 14

    15 16 17 18

    19 20 21 22 23 24

    25 26 27 28

    29 30 31

    DEPT. 100 SAFETYRECORD

    APRIL

    19 98

    O.K. LOST TIME ACCIDENT

    1 2 3 4

    5 6 7 8

    9 10 11 12 13 14

    15 16 17 18

    19 20 21 22 23 24

    25 26 27 28

    29 30 31

    DEPT. 100 SAFETYRECORD

    APRIL

    19 98

    O.K. LOST TIME ACCIDENT

    J AN

    DEPT. 100 SAFETYRECORD

    19 98

    O.K. LOST TIME ACCIDENT

    FEB

    MAR APR

    MAY JUN

    JUL AUG

    SEP OCT

    NOV DEC

    J AN

    DEPT. 100 SAFETYRECORD

    19 98

    O.K. LOST TIME ACCIDENT

    FEB

    MAR APR

    MAY JUN

    JUL AUG

    SEP OCT

    NOV DEC

    DEPARTMENT 100 TEAM COMMUNICATIONS

    March JanuaryF ebruar y

    March

    Ap ril

    May

    JuneJuly

    Au gust

    S eptember

    Octo berNo vember

    December

    MEMO:

    DEPARTMENT 100 TEAM COMMUNICATIONS

    March JanuaryF ebruar y

    March

    Ap ril

    May

    JuneJuly

    Au gust

    S eptember

    Octo berNo vember

    December

    MEMO:

    Kaizen Activity

    in Progress

  • Course Outline

    Page 11 of 32

    Value Added and Non-Value Added Activities

    (Muda)

    Workshop 3

    12.00 13.00

    13.00 14.30

    !!

    Workshop 4 Process flow improvement

    !!!

    Workshop 5 Kaizen work

    14.30 14.45 ! ;/

    14.45 16.00 !

    ! (Workplace Management)

    (Visual Control)

    (Poka-Yoke)

    ; (Set up time reduction)

    /

    ;

    1 ; 9:00-16:00 . / 30-40

    1 2 3 4 5 6 7

    8 9 10 11 12 13 14

    1 2 3 4 5 6 7

    8 9 10 11 12 13 14

    ANDON BOARDS

  • Course Outline

    Page 12 of 32

    IE Techniques for Productivity

    ! !! 2 ;! ! !! ! ;

    ! , ! ; ; ; , ! ! !

    ; ;!

    1. ; 20% ? 2. ! ! ? 3. ;! ! ? 4. ! ! ? ! !

    !!

    6 ;!

    ! ;! !

    8:30 9:00 9:00 9:30 Pre-test 9:30 -10:30 ! vs 10:30-12:00 ! (7 Waste) 12:00-13:00

    13:00-14:30 !!(Ergonomic) 14:30-15:30 Workshop 1 (Pin Board Workshop) 15:30-16:30 !

  • Course Outline

    Page 13 of 32

    9:00 9:30 ! IE 9:30 -10:00 10:00-12:00

    - - ! Workshop 2 ! !

    12:00-13:00

    13:00-13:30 ! !

    14:00-14:30 14:30-16:00 Workshop 3 16:00-16:30 - Post test , , !! ! 2 (9.00 16.00 .)

    Workshop !

  • Course Outline

    Page 14 of 32

    Why-Why Analysis : 1 (09.00-16.00 .) : 30-40

    : : : 4 44444 4 Why-Why Analysis 344 4 44 434 : 4

    4 Why-Why Analysis

    4 4 4

    / @ :

    Why-Why analysis

    Why-Why analysis

    Why-Why analysis

    Why-Why analysis

    Why-Why analysis

    H :

    34

    34

  • Course Outline

    Page 15 of 32

    Six Sigma

    : 30-40 :

    :

    : 4 Six Sigma 4

    4 444 4 4344

    4 Six Sigma 3 434 4 Six Sigma 33 SMEs 4 Six Sigma

    : 44 Six Sigma 4 4

    Six sigma 4 4 Six Sigma

    Six Sigma

    1. 4 Six Sigma

    Six Sigma

    Six Sigma

    Six Sigma , DPU , DPMO 2. Six Sigma Approach

    DMAIC 5 steps for improvement

    Six Sigma

  • Course Outline

    Page 16 of 32

    3. DMAIC : Design Phase

    CTQ , VOC

    SIPOC Analysis 4. DMAIC : Measure Phase

    As-Is process map

    Operation definition

    Measurement system analysis

    Process capability study ,Z score 5. DMAIC : Analyze

    Root cause analysis

    KPIV & KPV

    Statistical Hypothesis Testing 6. DMAIC : Improve

    Develop potential solutions

    To-Be process map

    Implement pilot study and plan 7. DMAIC : Control 8. DMAIC 9. -

    H:

    Six Sigma 4

    44 3 Six Sigma

    Six Sigma Six Sigma

    44

    Six Sigma

  • Course Outline

    Page 17 of 32

    : E3 - 010 : 1 (09.00-16.00 .) : 30-40 :

    :

    :

    4 :

    1. 4 PM 2. PM 3. 3 @: 1. 2. 3. 4 4. 5. 6. PM 7. 8. 9. Workshop 10.

  • Course Outline

    Page 18 of 32

    ISO 9001, ISO 14001, OHSAS 18001 (Integrated Management System)

    : E5 - 033 : 2 (09.00-16.00 .) : 25-30 :

    :

    :

    ISO : 44 3 4 3 434 ISO 9001, ISO 14001, OHSAS 18001

    @: 1. ISO 9001 2. ISO 14001 3. TIS 18001, OHSAS 18001 4. ISO 9001, ISO 14001, TIS 180041, OHSAS 18001 5. QES 6. QES 7. QES 8. QES 9. Workshop

  • Course Outline

    Page 19 of 32

    Lean Manufacturing HH

    : 2 (09.00-16.00 .) : 30-40 : :

    (Waste) 4 (Lean Tools Box) 4 44 4 4 43 4333 4

    1). 4 2). 4 44 (Lean Tools Box)

    H 1

    - - - 8 - (Lean Thinking)

    (Value)

    (Value Stream)

    4(Flow)

  • Course Outline

    Page 20 of 32

    44(Pull)

    (Perfection) - Lean tools box

    Continuous Flow

    Takt Time v.s. Cycle Time

    Line Balancing and One-Piece-Flow

    Layout Optimization and Cell Design

    Push and Pull System

    Kanban System

    Mistake Proofing

    Quick Set Up

    Visual Control

    Continuous Improvement

    H 2

    - Value Stream Mapping (VSM) Bottle Neck Process Analysis - Workshop Line balancing - Workshop VSM - Lean University in Japan with real case study - Kaizen-Jissen-Kai - Lean road map

    1). 4 2). 44Note Book workshop3

  • Course Outline

    Page 21 of 32

    (Train the Trainer) 3

    : 444 4 4 4 4

    444 4 4 343 (Knowledge) (Ability) (Skill) (Attitude) 44 4

    / : 1. 4 2. 4 3. 4 4. 4 5. 4

    @ : 1. (Foundation and Principle of the Trainer) 1.1 (Principle of the Trainer)

    4 (Roles and Responsible of the Trainer (Ethics of the Trainer)

    1.2 (Qualification of Professional Trainer) 1.3 (Self Development to Professional Trainer) 1.4 7 3 (7 Step for Professional Trainer) 2. (Professional Trainer Technique) 2.1 (Learner Analysis)

    2.2 (Speech Planning) 2.3 (The art of speech for Professional Trainer) 2.4 4 (Train by Sitting)

  • Course Outline

    Page 22 of 32

    2.5 (Train by Standing) 2.6 Start Still Stop (Start Still Stop Process)

    2.7 4 ( How to Solve Obstacle Problem) 2.8 4 (Train by Activities) 2.9 4 (Aroused Control Technique)

    2.9 (Speech for Conclusion) 3. (Course Outline and Presentation Preparation) 3.1 34 (Interesting Course Title) 3.2 (Cause and Principle of Training Course) 3.3 (Course Objective Setting) 3.4 3 (Course Outline Setting) 3.5 (Course Schedule Setting) 3.6 Presentation (How to Make the Great Presentation) 3.7 (How to make Test) 4. (The Character of Professional Trainer) 4.1 4 (Self Confidence of the Trainer) 4.2 (Body Language for the Trainer) 4.3 (Voice for the Trainer) 5. (Work Shop)

    5.1 (Practice for Make Course Outline) 5.2 (Practice for Make Presentation 5.3 DVD (Practice for Train and Comment by DVD Record)

    - - / -

    3 (09.00 16.00 .)

    25 / *****(H)*****

    - 4 - /4

    HH - - - ()

    4

    80 (Pre-Test and Post-Test)

  • Course Outline

    Page 23 of 32

    (Systematic Thinking) : 1 (09.00-16.00 .) : 30-40 : : :

    44 4 44 433 4 443

    43 4 4 44 434 Systematic Thinking 34 44 34 44

    4 444

    : 4 1. 4 2. 44 3. 4 4. 4

    / @ :

    44

  • Course Outline

    Page 24 of 32

    4

    Workshop

    H :

    1. 4 2. 34 3. 34

  • Course Outline

    Page 25 of 32

    H : 1 (09.00-16.00 .) : 30-40

    : : : 3 44 4 4 4 : 4 1. 44 2. 10 3. 4 4. / @ : 1. 4 2. 10 - 3. 4 New 7 QC Tools, Mind Map, Six Hats 4. 4

    H : 1. 4 4 2. 4 4 10 3. 44 4. 4

  • Course Outline

    Page 26 of 32

    (Teaching methods are Effective) : 2 (09.00-16.00 .) : 30-40 : : 4 44 4 4 344 4 43

    : 1. 4 2. 4

    3. 444

    @:

    1. (Roles and Responsible of Supervisor for Employee Competency Development) 2. (Type of Job Instruction) 3. 4 (The Principle of Effectiveness Job Instruction) 4. 3 (Basic Skill for Job Instruction) 5. (Job Instruction Process) 6. (The Problem of Job Instruction) 7. Workshop

    H : 1. 4 2. 4 3. 4

  • Course Outline

    Page 27 of 32

    HH (Motivate Employees Through Performance)

    : 1 (09.00-16.00 .) : 30-40

    : : : 44 44 444 3 3 43 4 444 444

    : 4 1. 44 2. 444

    44 3. 4 4. 4

    / @ : 1. 2. 3. 4. 5. 6. 7. 44 8. Workshop

    H : 1. 2. 3.

  • Course Outline

    Page 28 of 32

    H

    : 1 (09.00-16.00 .) : 30-40

    : : :

    1. 4444 4 43

    2. 4434 43 3/4 3. 44

    4// 4. 4

    4443 @: 1. 4 (Job Direction)

    - / 4/4 - 4 - 44 - 4 - 4

    2. (Job Delegation) - / 4/ 4 - 4 2 44 - 44

    3. (Follow up) - - - 4 - 4

    4. Work shop

  • Course Outline

    Page 29 of 32

    [email protected]

    : 1 (09.00-16.00 .)

    : 30-40

    : :

    443 (Business Competitiveness) (Human Resource) 44 (Human Capital) 444 43 (Mentoring System) 444 44 4 3 4 4 34 443 [email protected] 4 4 4 (Learning Organization) 43 44434 43 43 43 (Mentor) 443 3 43 4 (Efficiency) 44

    : 1. 4 433 2. 4 43 3. 44 43 4

    4. 4 43

  • Course Outline

    Page 30 of 32

    @: 1. 43 2. 343 3. 434 4. 43 (Mentoring) (Coaching) 5. 4 43 6. 443 : 4 (Interpersonal skills)

    (Feedback) (Motivating) 7. 43 8. 43 9. Workshop 4334 (Best Practices)

    H : 1. 43 2. 443 3. 4 443 4. 4

  • Course Outline

    Page 31 of 32

    7Q

    (Motivation & Working Awareness by 7Q method)

    : 1 (09.00-16.00 .) : 30-40 : : :

    && &6& 66 6 & & && &66 6 6 & & &6 &&& && &&

    66&& && & 7Q & 6 & :

    1. && 2. && &

    3. & &&

    & & & 4. &&

    5. &&

  • Course Outline

    Page 32 of 32

    6. &

    &

    7Q (IQ, EQ, AQ, CQ, MQ, LQ, SQ)

    7Q S

    &

    C: 1. &&& 6 2.

    &6 2. & & 6& 3. && &/6 4. & &6 &6 6