supporting people-funded temporary accommodation for the homeless: a performance evaluation
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SUPPORTING PEOPLE-FUNDED TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION. Presentation to the Housing Studies Association Conference 19 April 2012 John Palmer BA CIH Member NORTH HARBOUR CONSULTING. - PowerPoint PPT PresentationTRANSCRIPT
SUPPORTING PEOPLE-FUNDED TEMPORARY ACCOMMODATION FOR THE HOMELESS:
A PERFORMANCE EVALUATION
Presentation to the Housing Studies Association Conference19 April 2012
John Palmer BA CIH Member
NORTH HARBOUR CONSULTING
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
HOMELESSNESS IN NI• NIHE is the statutory homelessness agency for NI
• 18,000 to 21,000 households per annum applied to NIHE for assistance between 2003/04 and 2010/2011
• 6,500 to 9,000 p.a. awarded ‘full duty applicant’ status
• Households are defined as ‘homeless’ if– there is no accommodation that they are entitled to occupy; or – they have accommodation but it is not reasonable for them to
continue to occupy this accommodation
• NIHE has a duty to consider their immediate needs and offer temporary accommodation with support if appropriate If they are ‘roofless’ and ‘vulnerable’
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
ROUTES INTO TEMPORARY ACCOMMODATION• NIHE has four main options for the provision of
temporary accommodation– Supporting People-funded hostels owned by NIHE (mainly for
families)
– SP-funded accommodation provided by the voluntary sector (mainly for single people)
– Private sector accommodation not SP-funded (families and single people)
– Accommodation with family or friends
• This research focussed mainly on the first two options funded by SP Grant
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
FUNDING TEMPORARY ACCOMMODATION• Two main sources
– Housing Benefit funds housing costs– Supporting People Grant funds housing-related support
• SP funding for ‘temporary accommodation’ is provided on the basis that– It is not permanent housing and is normally provided for 1 year
or less• However, this aim can be frustrated by:
– Non-availability of permanent move-on accommodation– Resident’s continuing need for intensive support– Quality of temporary accommodation vs permanent
accommodation (consumer preference)– Provider’s performance
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
SIZE OF THE SP-FUNDED HOUSING SECTOR• 1,500 places in Supporting People-funded temporary
accommodation for homeless• Average length of stay is 7.5 months• SP-funded emporary accommodation provides for
approx 2,500 households each year - far fewer than the 6,500 to 9,000 households accepted as FDA
• This results in significant use of the private rented sector• It puts a premium on provider performance in SP-
funded accommodation – the focus of the research
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
STATISTICS• 110 providers of SP-funded accommodation
– elderly, disabled, mental health specialist services, and homeless services
• 38 providers with temporary accommodation for the homeless providing– 96 schemes– 1460 units of accommodation (the term covers houses, flats,
bedspaces in shared accommodation etc)
• Contract value in 2010/2011 = £23,073,000
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
AIMS OF THE RESEARCH
• To develop and apply performance measures that are appropriate for different providers and schemes
– To form a basis for benchmarking ‘good’ and ‘weak’ performance
– To form a basis for comparing the performance of providers / schemes on a like for like basis
– To inform the strategy for Supporting People funding and reviews of the Homelessness Strategy
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
PERFORMANCE MEASURES ADOPTED• Success in meeting capital funding and environmental health
requirements (where relevant)– Standard of accommodation assessed through survey
• Providers’ success in meeting SP funding requirements– maximising use of their accommodation (‘occupancy’)– demonstrating that accommodation is being provided on a temporary
basis (‘length of stay’)– ensuring that people leaving temporary accommodation do so on the
basis of a planned move minimising the risk of repeat homelessness (‘% leaving on basis of a planned move’)
• Four simple to apply value for money tests – SPG per unit, SPG + HB per unit, SPG per user, SPG + HB per user
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
METHODS OF MEASUREMENT• % score against a minimum standard or benchmark set
by SP team• Ranking of scheme against other comparable schemes
on % score • Rank of ranks (a cumulative score) across
– Management indicators– Financial indicators– Management plus financial indicators
• Traffic light system to highlight good and weak performers
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
1. ANALYSIS BY CLIENT GROUP
Big differences on some measures
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
PROPERTY SURVEY
North Harbour Consulting 2012
Client GroupNumber of schemes in each traffic light category
N =
Vulnerable single homeless 2 5 6 22 35
Homeless families 0 2 4 21 27
Women escaping domestic violence
0 0 5 9 14
People involved with the criminal justice system
0 0 0 2 2
People who abuse drugs and alcohol
0 0 0 11 11
TOTAL 2 7 15 65 89
Percentage 2% 8% 17% 73% 100%
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
OCCUPANCY
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
THROUGHPUT
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
% PLANNED MOVES
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
OVERVIEW OF MANAGEMENT PERFORMANCE– 26% either had green traffic lights for all the assessments, or a
combination of green and light yellow (signifying minor issues only)
– 74% had a red or an amber traffic lights for a performance measure
– 28% had a red traffic light for one of their performance measures
– 2 schemes had two red traffic lights for management performance
– one scheme had three red traffic lights for performance and has since been closed
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
SPG / UNIT / WEEK
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
SPG + HB / UNIT / WEEK
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
SPG / USER / WEEK
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
SPG + HB / USER / WEEK
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
TRAFFIC LIGHT ANALYSIS – OVER-VIEW
North Harbour Consulting 2012
Contract bedspaces Property Survey Traffic Lights
Occupancy 2 year Average Q1 2009 - Q4 2010 (%)
Throughput 2 year AverageQ1 2009 - Q4 2010 (%)
Planned Moves 2 year Average Q1 2009 - Q4 2010 (%)
08/09 Weekly SP Unit Rate £
Average HB per unit contracted - weekly rate 2008/09
total weekly cost (SPG + HB) per unit
Weekly cost per user - SPG
Weekly cost per user HB (£)
Weekly cost per user SPG + HB
12 G 94.52 183.33 82.61 £430.86 £65.92 £496.78 £130.19 £19.92 £150.11
11 G 76.04 213.64 60.77 £281.25 £47.12 £328.37 £29.27 £4.90 £34.18
11 LY 78.50 192.05 99.17 £560.87 £42.82 £603.69 £128.65 £9.82 £138.47
7 G 91.82 126.13 100.00 £214.00 £99.53 £313.53 £103.58 £48.18 £151.76
11 G 86.17 229.28 88.59 £264.40 £64.39 £328.79 £53.82 £13.11 £66.92
7 G 62.89 178.57 87.99 £490.54 £52.40 £542.94 £162.32 £17.34 £179.66
6 G 72.30 185.42 76.40 £502.16 £53.77 £555.93 £59.58 £6.38 £65.96
20 G 94.25 179.38 38.99 £306.16 £93.90 £400.06 £54.42 £16.69 £71.11
20 LY 93.73 270.63 84.02 £281.53 £64.72 £346.25 £26.87 £6.18 £33.05
13 LY 91.09 220.19 99.22 £409.59 £56.82 £466.41 £69.06 £9.58 £78.64
12 LY 94.12 212.50 98.08 £466.40 £62.32 £528.72 £88.22 £11.79 £100.01
60 R 93.31 148.75 68.32 £82.79 £62.32 £145.11 £34.74 £26.15 £60.88
14 LY 93.41 266.33 41.59 £344.60 £65.19 £409.79 £63.63 £12.04 £75.66
20 A 97.98 161.43 32.69 £264.96 £64.64 £329.60 £102.06 £24.90 £126.95
18 LY 90.47 236.05 41.09 £288.76 £63.80 £352.56 £71.20 £15.73 £86.93
19 G 91.27 179.70 44.19 £313.39 £87.16 £400.55 £104.22 £28.99 £133.21
15 LY 96.38 200.00 57.09 £320.44 £51.19 £371.63 £88.01 £14.06 £102.07
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
RANKING ANALYSIS – OVER-VIEW
North Harbour Consulting 2012
Cost per user rank of Ranks
Calc
Cost per user rank of Ranks
RANK OF RANKS: Property,
management & cost per user
(Calc)
RANK OF RANKS: Property, manage-
ment & cost per user
Overview Finance Calc
Overview Finance RANK
OF RANKS
RANK OF RANKS - ALL INDICATORS
calc
RANK OF RANKS - ALL
INDICATORS
32 27 20 9 46.5 49 30.5 21
23 16 38 35 22 18 38.5 32
42 45 34 29 49 52 37.5 31
54 59 46 41 51.5 57 45.0 45
19 12 13 6 21.5 17 15.0 5
51 57 48 45 58 65 51.5 54
16 9 29 19 35.5 35 42.0 38
22 15 33 27 37 37 44.0 44
5 3 4 1 20.5 15 9.5 3
23 16 11 4 33 33 19.0 7
31 24 13 6 43 44 22.5 12
21 13 28 18 8.5 6 24.5 13
21 13 24 12 31 30 32.5 23
45 51 50 47 42 42 45.0 45
28 21 36 30 31 30 40.0 33
48 53 55 53 53 60 58.0 63
34 31 27 14 34.5 34 28.0 18
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
ADDRESSING THE RESEARCH QUESTIONS
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
VARIABLES AND PERFORMANCE MEASURES• Methodology
– Gives a good over-view of performance at a scheme level – Allows relevant comparisons between types of scheme and
providers– But is essentially quantitative and misses quality
• Quality Assessment Framework (QAF) method available– But labour intensive
• Suggest QAF is used as a basis for – Peer group reviews by providers to raise standards and
promote good practice– Targeting weaker performers for review by NIHE
North Harbour Consulting 2012
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION
INFORMING THE SP & HOMELESS STRATEGIES • The research has raised important issues about:
– the need for a whole systems approach that integrates socio-economic and spatial needs analysis with commissioning of new services and recommissioning of existing ones
• so that the clustering of schemes in particular localities – a feature of much provision outside Belfast – does not lead to significant gaps in provision
– shortcomings in the systems, processes and procedures • through which different types of homeless person have their
needs assessed, and are then assigned to an accommodation-based scheme funded by SPG or one in the private sector where standards vary and support is often not available.
North Harbour Consulting 2012
SUPPORTING PEOPLE-FUNDED TEMPORARY ACCOMMODATION FOR THE HOMELESS:
A PERFORMANCE EVALUATION
Presentation to the Housing Studies Association Conference19 April 2012
John Palmer BA CIH Member
NORTH HARBOUR CONSULTING