SUPPORTING FRONT LINE

HEALTH PROFESSIONALS

Kym Reading – Health Services Directories

ABOUT US

We are a global digital consulting service with expertise in data

consolidation and integration

Northern Ireland Connected Health (NICH) Ecosystem

Gathering

1. Support them to do their Job

2. Give them the tools to succeed

3. Make changes without making their job harder

Front line staff are under pressure

4

Support them to do their job

“If you look after your staff, they’ll look after your customers. It’s

that simple.”

– Richard Branson

Support them to do their job

1. Acknowledge the issue

2. Create a culture of meaningful discussion

3. Get public support

Ambulance NSW

Give them good tools for their job

Give them tools to succeed

1. Increase in manual handling equipment

2. Divert non-emergency patients from emergency admission

3. Systems development

National Services Directory -

Systems development

● 355,000 services nationwide

● Linked to all critical services: emergency /

ambulance/ police / secondary response

● Real time updates

● On demand data

Without making their job more difficult

Create change

Create change

1. Governance

2. Don’t be afraid to subtract

3. Make Change Fun

FINAL THOUGHTS

1. Ask questions – and keep asking

2. Read between the lines

3. Understand change is hard

THANKYOU

Kym Reading

Kym.Reading@healthservicesdirectories.com

COO HSD

healthservicesdirectories.com