supporting chws and supervisors in the workplace
DESCRIPTION
Supporting CHWs and Supervisors in the Workplace. ICEBREAKER Welcome to your album release party. SUPPORT. What is expected of you Understanding the culture of your workplace Role of supervisor Role of a CHW Skills (to support) Activity: Communications activity - PowerPoint PPT PresentationTRANSCRIPT
Supporting CHWs and Supervisors in the Workplace
www.WINnetworkDetroit.org
ICEBREAKER
WELCOME TO YOUR ALBUM RELEASE PARTY
www.WINnetworkDetroit.org
SUPPORT
• What is expected of you• Understanding the culture of your workplace• Role of supervisor• Role of a CHW• Skills (to support)• Activity: Communications activity• Motivation: incentives, rewards, accolades, encouragement• Have Fun• Career and Educational Ladders• Tool box (pull from PATH): FOCUSED RECOGNITION/ STRENGTHS
exercise; Self Care; Retreats; shared leadership; coaching
“if you are not having fun… your doing something wrong”-KDW
WHAT IS EXPECTED OF YOU?
Understanding your role andresponsibilities
www.WINnetworkDetroit.org
WORKPLACE CULTURE
In order to be an effective employee. You must understand and effectively operate within the scope of workplace culture!
• System policies• System beliefs• System values
ROLE OF SUPERVISOR
• Leader • Flexible• Fair• Safe• Knowledge of work load• Coach• Recognizing/capitalizing CHW strengths• Liaison
www.WINnetworkDetroit.org
Role of a CNN • Advocate• Confidant• Client
centered/community focused
• Liaison• Motivator• Recruitment/enrollment• Mentoring • home visitor • Connector • Educator: maternal child
health, Health, Goal setting, Skill building
• ETC.
www.WINnetworkDetroit.org
COMMUNICATIONSACTIVITY
www.WINnetworkDetroit.org
SKILLS
What does it take to be and effective leader while motivating your team?• FOCUSED DIALOGUE• COACHING• TIME MANAGEMENT• FLEXIBILITY• MOTIVATOR• FOCUSED RECOGNITION
www.WINnetworkDetroit.org
TWO WAY COMMUNICATION
www.WINnetworkDetroit.org
LET’S DISCUSS WAYS FOR EFFECTIVE COMMUNICATION*LISTENING
*CLEAR CONCISE STATEMENTS*TEACH BACK METHOD
*USE “I” INSTEAD OF “YOU” STATEMENTS*BE ACCOUNTABLE
WIN Network Goal Statement
Working through an unprecedented public-private partnership of Detroit’s major health systems, public health, academic, and community partners,
we will tighten the loose net of disconnected medical and social
services for women to improve the conditions that lead to infant survival
through the first year of life.
www.WINnetworkDetroit.org
www.WINnetworkDetroit.org
Three Objectives1. 6 CNNs will recruit 1500 African-
American women
2. Healthcare equity training sessions = 500 physicians and providers
3. Educational and supportive products to promote good health status prior to and during pregnancy
www.WINnetworkDetroit.org
Cross-System Training• Task Force members called to the table to
develop a training tailored to projected outcomes.
• DHWP led 4-week intensive CHW competency training
• MPHTC provided computer training, presentation and facilitation skills
• St. John Providence offered basics of Parent Infant Partnership model
• HFHS modeled healthcare equity training
• Other partner organizations also contributed
BRAND EVOLUTIONFrom: To:
www.WINnetworkDetroit.org
www.WINnetworkDetroit.org
HOME PAGE
Click the circles to get more information or follow the navigation above!
It’s easy for you to contact us to join or get more information
Search for a specific topic or event
www.WINnetworkDetroit.org
Lessons Learned
• Balance competing priorities of contributing organizations
• Understanding of CHW role for participating trainers
• Depend on the expertise of the team to facilitate training
• Relationships should not be with an individual representing an organization but with the organization
• CHW should be involved with training
• Ongoing review is essential
MiCHWA Members at 2012 APAHA Meeting
www.WINnetworkDetroit.org
TOOL BOX
• Time management• Focused recognition• General recognition• Closed staff meetings• Flex time• Staff retreats• FUN
www.WINnetworkDetroit.org
The difference between a BOSS and a LEADER is the Boss says “GO” and
a LEADER says “ Let’s GO!-E.M. Kelly
www.WINnetworkDetroit.org