supply chain transformation supporting omni-channel success
TRANSCRIPT
Bruce HarrymanSenior Manager Network Planning
John Lewis then ...
The Partnership today … • 46 John Lewis
Shops
• 346 Waitrose Shops
• Residential Clubs and Amenity Centres, Farms, Mills, Financial Services
• 91,500 Partners
• Annual Gross Sales 2015 £11bn
• Bonus to Partners between 10% and 17% of annual pay over past 5 years
February 2001
October 2002
5 Days a WeekManual Operation
Supply Chain 2002
Replenishment Profile
Flexible Design
Single Pool of Stock
Future Capacity
Store Friendly
D2C Capability
SKU Residency
Singles Picking
Pick Accuracy
Labour Efficient
TheAmbition
Flexible Design
Something had to change
Flexibility - 3 Key Principles
Multi FunctionalModular DesignAutomated Vs Manual
Magna Park 2008
But requirements were changing.....
20172002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
2011 - Extension 2012 - Extension
2013 - Extension 2014 - Extension
Flexible Design
2015 - Extension
Has The Ambition Been
Achieved?
Store Friendly Deliveries
1,000Streams
Direct to Customer Capability
Sell One Pick One
Improved Accuracy
Improved Efficiency
Stock Reduction
Additional Selling Space
Single Pool of Stock
Future Capacity
Store Friendly
D2C Capability
SKU Residency
Singles Picking
Pick Accuracy
Labour Efficient
Flexible Design
Design Objectives
Future Challenges
PropositionTechnology Seasonal Events
Online sales are growing
Wake up to mobile Desktop browsing
Dual
screening
Tablet
Mobile
Desktop
Online traffic is changing
Mobile is in the ascendancy
Customers want convenience
2008 2012 2014
And a seamless experience
Lifestyles drive behaviour
... as do promotions and events
Creating spikes in demand
Customer journeys are altering
… and becoming omnichannel
Success?
Thank You